Support Team Lead
- Location
- Bromsgrove, England, United Kingdom
technology can improve the way we work and help our customers which is always supported by strong human insight and communication. Motivating the team and leading by example, enabling continuous improvement to deliver first-class support services. Ensure we provide a prompt, accurate and professional response or escalation … adhering to, implementing and improving service metrics i.e., SLAs, OLAs and KPIs Evidence of delivering productivity, innovation and quality in a similar role Confident leader, with the natural ability to motivate and lead a team Understands priority and urgency of customers business requirements Forward thinking/proactive ...