Taunton, Somerset, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Clear IT Recruitment Limited
Senior TechnicalSupportAnalyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities … Provide 3rd line technicalsupport to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technicalsupport Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require TechnicalSupportAnalyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Gotpeople
Gotpeople are working closely with a dynamic local IT comapny are are looking for Technicalsupport Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require TechnicalSupportAnalyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their More ❯
TechnicalSupportAnalyst£35,000 - £40,000 per annumFull time – Central London – Office based 5 days per week Is this the TechnicalSupportAnalyst role for you? Crone Corkill are partnering with a longstanding, boutique client who are looking to onboard a TechnicalSupportAnalyst to focus on 1st/2nd … Line responsibilities between themselves and their sister company. Working as part of a newly merged, close-knit team, your key focus will be on Desktop Support for circa 200 London based end users across both businesses. You’ll be one of the main points of contact for IT Support related issues, escalating where appropriate.One business has a Windows … implemented, so experience using the tools within is very advantageous.Given the size of each business, it’s important for my client that the person joining has experience providing IT Support within an SME environment. Candidates without this may not be considered. What will you do as a TechnicalSupportAnalyst? Support users in the office More ❯
TechnicalSupportAnalyst – Leeds Job Location: Based in Leeds with occasional travel to other sites - must have driver's license Reports to: IT Manager Hours of Work: 7.5 hours between 09:00 – 17:30 Monday to Friday with 1 hour for lunch. Flexibility is required according to workloads. Salary: Up to £25,000 Responsibilities Provision of … st and 2 nd line hardware and software support, including diagnosing and resolving technical issues for users of our core and peripheral systems to a high level of quality and within agreed timescales. In conjunction with the IT Manager, continually deliver improvements to the service through the identification of process and infrastructure improvements and incident management and analysis. … Principal Accountabilities Support the business by providing 1 st and 2 nd line technical support. Provide support for existing IT hardware and systems software. Administration of accounts in Active Directory and Office 365. Liaise and work with external and internal technical contacts on incident resolution. Support the Root Cause Analysis process for significant issues. Proactively More ❯
Social network you want to login/join with: Remote - Once a week travel to Luton and occasional travel to London. The Role We are looking for an IT TechnicalSupportAnalyst to work within the Service Desk Team, providing 1st line support to address general queries from our global customer base of up to … the lifecycle of requests, ensuring timely and appropriate resolution. Communicate regularly with customers about the status of their requests. Escalate issues as needed to meet high-priority resolution times. Support Service Desk projects, including data entry, analysis, and coordination of activities. About You: Empathetic and passionate about customer service. Team player who fosters collaboration. Analytical with the ability to … on quality. Prioritizes effectively and manages expectations. Honest, constructive, and proactive in driving improvements. Experience in customer service, contact centers, or helpdesk roles. Experience working with KPIs. Previous IT support experience. Technical Skills (Desirable): Active Directory & MS Windows environments. Desktop, laptop, and server support. Citrix Cloud Desktop. Basic ITIL knowledge. What We Offer: Competitive salary. 25 days annual More ❯
TechnicalSupportAnalyst Band 6 (Equivalent) | £37,338 – £44,962 pro rata Location: Norfolk and Norwich University Hospital (NNUH) Contract: Temporary – 3 months initially (with potential to extend) Hours: Full-time, 37.5 hours per week (Mon–Fri) Employer: gap personnel (acting on behalf of the NHS) Job Summary An exciting opportunity has arisen for an experienced TechnicalSupportAnalyst to join the IT TechnicalSupport Team at Norfolk and Norwich University Hospital (NNUH). This is a key role providing second and third-line support to end users, helping maintain critical infrastructure systems and ensuring the Trust’s IT services operate at optimum performance. You will be expected to deliver high … quality support and contribute to a culture of excellence, aligned with NNUH’s PRIDE values – People Focused, Respect, Integrity, Dedication, and Excellence. Main Duties and Responsibilities Provide 2nd and 3rd line support for IT systems and services Manage and maintain Windows Server and Desktop environments Monitor system performance, backup procedures, and capacity planning Support Citrix, Oracle databases More ❯
for delivering cutting-edge solutions that revolutionize businesses. We pride ourselves on our innovative culture, collaborative environment, and commitment to customer excellence. We are seeking a proactive and skilled TechnicalSupportAnalyst to join our dynamic team and help us continue our journey of growth and innovation. Key Responsibilities - Provide exceptional technicalsupport to our … clients, addressing and resolving software-related issues via phone, email, and chat. - Diagnose, troubleshoot, and resolve technical problems in a timely and efficient manner. - Collaborate with the development and QA teams to identify, replicate, and report software bugs and issues. - Document and maintain detailed records of support interactions, including troubleshooting steps and resolutions. - Assist in the creation and … maintenance of user guides, FAQs, and other support documentation. - Participate in software testing and quality assurance activities to ensure high-quality product releases. - Provide feedback to the development team on recurring issues and suggest improvements to enhance the user experience. - Stay up-to-date with the latest software updates, features, and industry trends. Qualifications - Bachelor's degree in Computer More ❯
Must have • Qualifications/training and professional development • Relevant Degree, IT Qualification – MCP or MCSE Windows 2003 – 2012 • HND or HNC in a relevant discipline • Significant involvement in the support of Microsoft server products, data communications and networking technologies (LAN, x400, TCP/IP, RS-232) and printer functions • Previous experience of implementing and supporting multi-user applications using More ❯
Social network you want to login/join with: IT Support Engineer/TechnicalSupportAnalyst, slough col-narrow-left Client: Joseph Hage Aaronson & Bremen LLP Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 6 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Who are we … staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm. What is the open position? The IT Support Engineer/TechnicalSupportAnalyst position is a fantastic opportunity to join a dynamic team and develop your skills and knowledge. As 1st line support … Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and Outlook Fundamental understanding of networking and information security principles. What will you be doing? Being first point of contact for all tech support queries via e-mail, phone or messages. Identifying users’ needs and solve problems proactively, by suggesting innovative solutions. Help with reported issues and queries. Diagnose and resolve technicalMore ❯
1st Line TechnicalSupportAnalyst Reading/Hybrid What it's like to work at Landmark : At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while … Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things. We offer a range of benefits to support your well-being and career growth, including: • Competitive Salary • Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave … Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally. The Opportunity: We are currently seeking an enthusiastic IT TechnicalSupportAnalyst with an interest in Application Support to join our team. Someone with drive, passion and creativity, helping keep Landmark at the cutting edge of More ❯
IT TechnicalSupportAnalyst Norwich 3 Months + UMBRELLA ONLY Job Purpose: The post holder will work in the IT TechnicalSupport Team, providing second and third line support to the Trust's users. They will be responsible for ensuring the optimum use of the Trust's IT systems including managing capacity, proactively monitoring … error conditions and alerts and ensuring that all of the Trust policies and procedures relating to security and best practice are adhered to. To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH's … PRIDE' values of People focused, Respect, Integrity, Dedication and Excellence. Overview of Essential Responsibilities: Provides advice and guidance on technical matters, supervise the other TechnicalSupport Analysts Is able to analyse, diagnose, design, plan, execute and evaluate work to time, cost and quality targets, exhibiting thorough familiarity with available methods, procedures, tools, equipment and standards associated with More ❯
TechnicalSupport Engineer and data analyst Vacancy Title: TechnicalSupport Engineer and data analyst Vacancy Title: TechnicalSupport Engineer and data analyst Contract Type: Permanent Location: Accrington Industry: Mechanical & Electrical Engineering Salary: Competitive Start Date: 2023-10-31 REF: J922237 Contact Name: Jack Elliott Contact Email: Jack.elliott@russell-taylor.co.uk Vacancy Published … over 1 year ago Technical Data Analyst & Support Engineer Rossendale (North west based) About the company: -Our client is a global leading OEM for condition monitoring products. -They offer an extensive product range, from high-tech portable instruments to powerful online systems and comprehensive software to meet the needs of any maintenance organization. Cost-effective and complete … Company Bonus -Company Vehicle -Laptop & Phone -International Travel Hours: -Full Time Office & Field Based - Occasional weekend work, -international travel and some overnight stays Quick overview of the role: The TechnicalSupport Engineer role will be directly responsible to the Technical Director. The successful applicant will be responsible for management of remote and site based vibration data analysis More ❯
Horley, Surrey, England, United Kingdom Hybrid / WFH Options
YourRecruit
Looking for an opportunity to join a growing operations team with excellent hybrid working flexibility? This could be the perfect role for you! We're recruiting for an Operations TechnicalSupportAnalyst to join a well-established, data-driven organisation. This role is ideal for someone with a strong technical aptitude who enjoys problem-solving, system … support, and technical reporting within a fast-paced operations environment. Key Responsibilities Provide 1st line technicalsupport to the Operations team Support and troubleshoot Operations application software Deliver technical assistance during the migration to IP and GPRS comms infrastructure Liaise with mobile network operators and third-party providers on comms-related issues Produce in … house technical reports and assist with data collection software support Drive software improvements by collaborating with Development and Support teams Participate in user acceptance testing, software bug reporting, and enhancement tracking Assist with the creation of training and process documentation Key Technical Skills & Experience Required Intermediate knowledge of SQL and relational databases (e.g., SQL Server, Oracle More ❯
Make your mark at the world's largest HVAC company Daikin Applied is seeking a full-time Technical Response Center Analyst II Controls to provide prompt, accurate technical advice to sales representatives, customers and service groups regarding the application, operation and maintenance of HVAC equipment. Generates and manages casework through SalesForce.com CRM. Promotes the collection, fabrication and … retention of technical resources. Encourages exceptional product quality in design, manufacturing, application and service. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Remote US What you will do: Manages large amounts of incoming calls and emails Promptly and accurately enters all incoming requests within Salesforce CRM. Maintains … Other duties as assigned What's in it for you: The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best Minimum Qualifications: High School diploma 5+ years HVAC More ❯
Configuration Analyst – TechnicalSupport/Data Admin/Analysis Role Leeds Salary: £23,000 plus £250 per week remote on-call payment (1 in 4) Lead for technical knowledge of the membership database within the business, completing major configuration changes in line with new initiatives and set-up. Point of contact for high-level membership queries. … Responsibilities: Build a working knowledge of the membership management system. Maintain configuration within the membership system to ensure it meets the needs of the business and its members. Support the roll-out of new configuration within the system. Investigate and troubleshoot anomalies. Manage department queries. Keep accurate and up-to-date records of all configuration changes. Complete weekly and … auditing clubs and access, reviewing current and new extracts from the membership database (MDB) to enhance and accommodate new development. Compile data necessary for analysis from the membership system. Support new configuration requirements for ongoing business initiatives. Test new system features such as SOAP UI to test API calls and test functionality of products and developed extracts. Ensure data More ❯
