6 of 6 Technical Support Analyst Jobs in the UK excluding London

Technical Support Analyst Location: Harrogate (Hybrid) Salary: £27K - £30k Employment type: Permanent I'm recruiting for a Technical Support Analyst with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced … support environment. Key Responsibilities: 1st/2nd line technical support in a 24/7 team Monitor and resolve faults across network and telephony systems Log and manage incidents, escalating where necessary Maintain customer communication and SLA adherence Key Technologies: Networking: Cisco, Meraki, Fortinet, Huawei Telephony: VoIP ...

Technical Support Analyst Knutsford- on site £30K - £32K A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You'll handle escalated issues, troubleshoot complex faults, and work closely with internal teams … deliver excellent customer outcomes. Responsibilities: Resolve 1st/2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems Escalate complex issues to Level 3 with clear documentation Communicate ...

Technical Support Analyst Knutsford- on site £30K - £32K A Technical Support Analyst is required for our technology client. You will provide advanced technical support across platforms and services. You’ll handle escalated issues, troubleshoot complex faults, and work closely with internal teams … deliver excellent customer outcomes. Responsibilities: Resolve 1st/2nd line support tickets and escalations within SLAs Diagnose system, network, and performance issues using logs and monitoring tools Perform configurations, maintenance, and updates across hybrid cloud and on-prem systems Escalate complex issues to Level 3 with clear documentation Communicate ...

first point of contact for around 1,000 users, many of whom work remotely. You'll help colleagues stay productive by resolving technical issues, providing advice, and ensuring a smooth experience across our technology platforms. Working closely with our Technology Support, Infrastructure, Operations and Development teams … gain hands-on experience across a broad range of technologies while developing your technical and professional skills in a supportive & dynamic environment. What You'll Be Doing Providing first-line technical support via phone, email, chat and face-to-face interactions Troubleshooting and resolving hardware, software ...

role in shaping how the service desk operates, mentoring a small team, improving processes and acting as the senior escalation point for more complex technical issues. You'll still be hands-on, but with real influence over how things are done. Working within a collaborative and forward-thinking business … operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA Act as the senior escalation point for complex technical issues across client environments Mentor and develop junior analysts through coaching, training and regular 1-2-1s Drive service improvements by analysing performance metrics ...

Technician Manchester- fully on site £29K – 35K An experienced IT Technician is required for our legal client. The successful candidate will provide hands-on technical support in the Manchester office. You’ll support users, maintain IT hardware and infrastructure, and help ensure systems remain available and reliable. … Responsibilities- On-site deskside and hardware support Managing IT assets, device builds, refreshes, and repairs Resolving and logging incidents via a ticketing system Supporting meeting rooms, AV, and video conferencing Assisting with server, storage, and network hardware Daily hardware and environment checks Supporting projects and occasional out-of-hours ...