IT service desk and support manager
- Hiring Organisation
- The Princess Alexandra Hospital NHS Trust
- Location
- Harlow, CM20 1QX, United Kingdom
- Salary
- £49387.00 to £56515.00
main responsibilities Responsible for the day to day operation of the Desktop Team (2nd line support). Responsible for all IT and specific telecoms incidents and requests logged via the Service Desk via Telephone or Self-Service. Responsible for the management, support and maintenance of the ITSM and its upgrade … they are dealt with in a timely manner to meet the SLA. Manage the day to day relationship with the users of the IT & Telecoms systems within the Trust. Be the first escalation point for all 1st & 2nd line support staff issues. Develop and maintain contacts outside of the Trust ...