resolved in a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the … appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. TrendAnalysis: Perform trendanalysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues … before they impact services. Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trendanalysis and other predictive techniques. Continuous Improvement: Continually improve the problem management process in line with ITIL's principle of continual service improvement. Reporting: Generate regular reports on problem management performance more »
activities associated with the on-market product. Activities such as document creation and review, input into and performing investigations, vigilance reporting and maintenance of trendanalysis are requirements of this role. Effective cross-functional within the business is key to the role. Responsibilities Performing routine QMS activities associated … goals Prepare and create documents and records for upload on to the document management system Review and approve returned product evaluations Performing data and trendanalysis, providing input to investigations and generation of KPIs Continual development of QMS processes and procedures driving lean practices throughout the team Providing more »
non-escalated changes. - Refine change and problem management processes to meet evolving business needs and industry standards. - Conduct IT problem investigations using root cause analysis and trendanalysis to prevent future interruptions. - Enforce cross-process compliance and coordination to enhance service delivery and promote a proactive culture more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
Tunbridge Wells, Kent, Royal Tunbridge Wells, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
with the ability to create a positive working environmentFluent written and spoken EnglishExperienceExperience managing an IT Support or Application Support teamExtensive experience in Reporting, TrendAnalysis, Problem and Change ManagementExperience training end users and stakeholders on how to use bespoke applicationsExperience in documenting fixes for recurring incidents and more »
Bellshill, North Lanarkshire, Lanarkshire, United Kingdom
Smart City Recruiters Ltd
Graduate) Data Analyst Location: Bellshill, ML4 Duration: 6 Month Fixed Term Contract Role Outline: The Data Analyst is responsible for the in depth data analysis of commercial and operational data across our clients power contract. This includes but is not limited to the extraction of raw data from systems … production of detailed analysis in line with business requirements and the provision of recommendations based upon trendanalysis within the acquired data. The role of the Data Analyst is to turn data into information, and information into insight. There are aspects of this role which involve data … input from hard copy (paper) sheets before analysis can be commenced, the incumbent needs to understand and be prepared to work across a broad spectrum of information and have the ability to think bigger picture, whilst chasing the required data to succeed in providing the detail. Working to tight more »
Graduate) Data Analyst Location: Bellshill, ML4 Duration: 6 Month Fixed Term Contract Role Outline: The Data Analyst is responsible for the in-depth data analysis of commercial and operational data across our client's power contracts. This includes but is not limited to the extraction of raw data from … systems, the production of detailed analysis in line with business requirements and the provision of recommendations based on trendanalysis within the acquired data. The role of the Data Analyst is to turn data into information, and information into insight. There are aspects of this role which … involve data input from hard copy (paper) sheets before analysis can be commenced, the incumbent needs to understand and be prepared to work across a broad spectrum of information and have the ability to think bigger picture, whilst chasing the required data to succeed in providing the detail. Working more »
and ensure that they are configured effectively. * Ensure the right governance is in place for all improvement initiatives. * Focus on operational and performance insight, trendanalysis to facilitate improvement of new or existing services. * Driving and managing the implementation of Continual Improvement Plans for process areas, focussing on … examples - Excel, PowerPoint, PowerBI). * Good understanding of IT infrastructure environment(s). * Experience of CSI objective definition, baselining of measurements, data collection, processing, analysis, presentation thereof and implementation of suggested improvements. * ITIL v3 or 4 Foundation certificate required. * Experience of working with Agile and Lean practises Key Strengths more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
root cause, and driving implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Franchise Brands plc
and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes TrendAnalysis and review of logs, backups, patches and security alerts Establishing a good working relationship with the business and 3rd party’s Keep more »
related problems and escalations Taking ownership of escalated customer issues, troubleshooting with our engineers to find resolution. Regular and agreed communication with the customer. Trendanalysis within your account and also from within Problem Management ownership Reporting against contractually agreed SLAs and guidelines Proactively working with customers to more »
Role Overview The HR Systems Administrator will have responsibility for the quality and integrity of the HR System (Sage HR), conduct regular HR reports, trendanalysis and MI to the HR team, People Leaders and the Board of Management.You will have the opportunity to work across all HR … Sage HR, Clear Review and LinkedIn Learning. Key Skills, Knowledge & Experience Previous experience of working in a medium to large organisation and conducting business analysis and HR reporting Strong knowledge of Excel, ability to manipulate and analyse data, as well as use formulas to problem solve when needed. Demonstrated more »
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Aj Bell Limited
support the firms wider CASS function by: Providing regular audit status updates to CASS Forum and other forums and committees Undertaking root cause and trendanalysis to enable the production of MI Providing support and assisting in the delivery of training to operational teams Supporting change initiatives, assessing more »
Marlow, Buckinghamshire, United Kingdom Hybrid / WFH Options
Softcat
and managing?You will primarily be responsible for managing a team that is focused on business intelligence and operational reporting, including KPI & SLA reporting, trendanalysis across Tech & Services, customer reporting and our service portfolio.As Services Data - Reporting Manager, you'll be responsible for: Managing and developing the … our tools and technical capabilities, being a key stakeholder representing the Tech and Services teamsProviding insights into key business decisions using reporting and data analysis, visualisations and data storytellingWorking with our Customer Experience team to deliver and improve our reporting capabilities for customersManaging reports to support operations, audit, compliance more »
Livingston, Scotland, United Kingdom Hybrid / WFH Options
Sky
to provide assurance on the accuracy of our systems and processes. As a member of the Assurance Team, you will utilise big data and trendanalysis to ensure customer and revenue assurance are maintained to a high level. What you’ll do: Provide analytical support for overall Billing … our Compliance, Project, and Technology teams to provide updates and seek resolutions to issues, excellent communication skills are essential. Take ownership for root cause analysis of issues. Shape and implement solutions to scenarios and get customers back on the happy path. Creatively develop and investigate product and revenue assurance more »
Dechmont, Scotland, United Kingdom Hybrid / WFH Options
Sky
to provide assurance on the accuracy of our systems and processes. As a member of the Assurance Team, you will utilise big data and trendanalysis to ensure customer and revenue assurance are maintained to a high level. What you’ll do: Provide analytical support for overall Billing … our Compliance, Project, and Technology teams to provide updates and seek resolutions to issues, excellent communication skills are essential. Take ownership for root cause analysis of issues. Shape and implement solutions to scenarios and get customers back on the happy path. Creatively develop and investigate product and revenue assurance more »
NHS Leicester, Leicestershire and Rutland Integrated Care Board
Operations Team. Focal point for liaison with EMAS Duty Command Team. Focal point for liaison with unscheduled care services providers. Information gathering, interpretation and trendanalysis leading to system operational recovery and improvement. Continued development and management of escalation processes within the ICS. Project Management Lead the delivery … reports summarising status on issues, impacts, aspiring outcomes and providing progress reports as required. Collate as required qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products. Analyse, interpret and present data to highlight issues, risks and support decision making. The more »
Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination more »
Glenrothes, Fife, United Kingdom Hybrid / WFH Options
Raytheon
BI, Java, SQL Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error TrendAnalysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and more »
resolution/remediation Put customers first through being an advocate of the customer and driving Vitality to the highest levels of quality Perform incident trendanalysis to identify potential problems You will work with multiple support teams to ensure SLA compliance for all incidents Perform both reactive and more »
for a Product Engineer to be responsible for project managing NPI activities within the semiconductor product engineering team. The role will involve yield and trendanalysis as well as communicating with test subcontractors and addressing manufacturing, cost and yield issues. Understanding reliability and qualification of new devices will … will include: Strong semiconductor product engineering knowledge Experience of production mixed signal IC testers, Advantest, Teradyne A5, Catalyst or UltraFlex would be advantageous Failure Analysis and reliability knowledge Test Development, Process Engineering, Statistical analysis and Customer Support Strong communication skills Bachelors degree in Electrical Engineering or equivalent disciplinePlease more »
a Principal Product Engineer to be responsible for project managing NPI activities within the semiconductor product engineering team. The role will involve yield and trendanalysis as well as communicating with test subcontractors and addressing manufacturing, cost and yield issues. Understanding reliability and qualification of new devices will … will include: Strong semiconductor product engineering knowledge Experience of production mixed signal IC testers, Advantest, Teradyne A5, Catalyst or UltraFlex would be advantageous Failure Analysis and reliability knowledge Test Development, Process Engineering, Statistical analysis and Customer Support Strong communication skills Bachelors degree in Electrical Engineering or equivalent discipline more »
ticket management system. Offer support for computers, laptops, tablets, switches, smartphones, and various applications. Elevate issues to the appropriate support team as necessary. Conduct trendanalysis to aid in the identification of problems. Collaborate with external vendors and third parties to support incident and TPM resolution. Requirements: 3+ more »