partner on-hold times and trigger technical escalations where required Manage Major Incidents ensuring Customers and other Stakeholders are kept informed of diagnostic progress and updates Run reports and trendanalysis on repeat incidents and assist in Problem Management Reviews Build relationships with key internal and Customer stakeholders Skills & Experience: Experience: Experience of incident and problem management within More ❯
and SQL for data modeling, transformation, and performance optimisation. Ensure compliance with data governance, security protocols, and company standards for digital delivery. Support the use of predictive analytics and trendanalysis to identify risks and opportunities across portfolios. Drive data quality and assist in the design of data pipelines and reporting frameworks for enterprise-level infrastructure programs. Requirements More ❯
with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM … .and supporting Cloud environments across multiple customers. Demonstrable ITIL experience - able to deliver ITIL-aligned service management to external customers, including identifying service improvement opportunities through case and incident trend analysis. Solid grounding in ITIL - hands-on experience with incident, problem, and change workflows in complex, multi-vendor infrastructures. Excellent stakeholder management skills - focussed on service excellence and customer More ❯
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Yorkshire Water
with stakeholders at all levels. Strategic Participation: Attend Programme Delivery Groups (PDGs) and deliver crucial capital programme data to support informed investment decision making across the company. Reporting Tools & TrendAnalysis: Lead the use of advanced reporting tools to analyse and present data on the capital programme, identifying trends in cost, time, and delivery performance across the company. More ❯
system application-related issues, recording all troubleshooting steps and information in the IT Service Management tool. Generate system and component capacity management reports on a weekly basis and conduct trend analysis. Manage and maintain Windows Server Services, such as Active Directory, DNS, DHCP, and certificate services. Providing advanced technical support to other department teams Ensure all systems and services More ❯
Engineers Timely ticket management, sharing updates/progress reports with customers Continuous improvement of the ticketing management processes Trigger technical escalations where required Manage Major Incidents Run reports and trendanalysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding More ❯
to create reports that provide solutions to clients' challenges. Attain a detailed understanding of the cloud-based financial software and applications in our portfolio, to build basic reports for trendanalysis and key data presentation for clients. Participate in database management within data warehouses and data lakes for consolidating client systems and data. Handle client support queries related More ❯
Chippenham, Wiltshire, United Kingdom Hybrid / WFH Options
AIRBUS Defence and Space Limited
the new generational spacecraft project. HOW YOU WILL CONTRIBUTE TO THE TEAM Day-to-day monitoring of the AIRBUS spacecraft payload subsystems. Provide, review and report on spacecraft payload trendanalysis data. Provide technical support to on-station and prospective operations. Liaise with spacecraft design and operations teams to optimise operations. Monitor new spacecraft during Payload definition, Integration More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Motability Operations
risk of failure and the impact on customers and systems during changes or Releases. Create and provide accurate reporting on KPI's to all relevant stakeholders and perform reporting trend analysis. Review and update the Continuous Service Improvement Plan Perform Post Implementation Reviews to implement corrective actions to prevent failed and unauthorised Changes. Assist with creating, developing, testing, and More ❯
Employment Type: Permanent, Part Time, Work From Home
systems-including CRM-running smoothly, or crafting insightful reports that influence clinical governance and strategic decisions, you're always one step ahead. You're the go-to person for trendanalysis, compliance reporting, and supporting teams across the business with the information they need, when they need it. You bring energy and precision to everything from policy management … of high-impact reports on complaints, incidents, audits, and accomplishments. Tailor region-specific reports that directly support clinical governance, SMT, and patient safety initiatives. Uncover key trends through data analysis to influence improvements across the business. Lead the production of quality assurance audits and insightful management reports. Support governance and quality initiatives like Community Care and Healthforce surveys. Compliance More ❯
High Wycombe, Buckinghamshire, United Kingdom Hybrid / WFH Options
Ebury
outgoing communications via all channels across your sub-team Commercial Accum Monitor market rates and external economic factors which may impact the business and clients utilisation of the service Analysis of payment data/trends to draw insights (month-on-month trendanalysis) Demonstrate strong commercial awareness by identifying organic growth opportunities among client accounts, including upselling … and cross-selling as part of trendanalysis Responsible for proactively growing revenue of client accounts, by identifying commercial opportunities and establishing a strong working rapport with client key stakeholders and internal commercial counterparts Negotiating FX margins where required with existing and new clients Developing and managing a solid and trusting relationship with our key Mass Payment clients More ❯
Dundee, Scotland, United Kingdom Hybrid / WFH Options
Net Talent
preventing fraud. Risk Assessment: Perform comprehensive risk assessments and vulnerability analyses for OT systems. Regulatory Compliance: Ensure all security initiatives align with industry standards and regulatory requirements. Innovation and TrendAnalysis: Identify emerging fraud and criminal trends to help shape technical roadmaps. Cross-Functional Collaboration: Partner with internal teams to integrate security features into product designs. Training and More ❯
a working relationship with internal clients in the wider practice and where appropriate walk the internal client floors to maintain that visibility and act as an ambassador for IT. TrendAnalysis and Problem Management. Work with a variety of Business and Technical teams to enhance service. Maintenance and Administration Manage and keep antivirus and other desktop security systems More ❯
a working relationship with internal clients in the wider practice and where appropriate walk the internal client floors to maintain that visibility and act as an ambassador for IT. TrendAnalysis and Problem Management. Work with a variety of Business and Technical teams to enhance service. Maintenance and Administration Manage and keep antivirus and other desktop security systems More ❯
WEEK *Please note, this company is unable to sponsor, and you must be a UK resident to apply* THE COMPANY This small but growing company specialising in container trade analysis is looking to expand its data team. The role involves monitoring and analysing global container traffic, compiling data from a wide network of shipping companies, and producing monthly trade … looking for a hands-on analyst with strong Excel skills to join a small, collaborative team focused on container trade data. You’ll work extensively in Excel to perform trendanalysis, generate reports, and query data, with some use of VBA for automation. The role involves working with pre-set and custom reports drawn from a central database More ❯
efficient technical and administrative business support through analysing the best ways to support and grow the business. Key Responsibilities Preparing Commercial Dashboards and MI reports, conducting ad hoc premium trendanalysis, and resolving system issues impacting workflows. You will also be responsible for maintaining data quality, managing company-wide Learning & Development (L&D) training, and providing front-line … improvements • Proven ability to cultivate effective relationships within a team environment • Skilled in managing workflow efficiently • Capable of rapidly identifying potential issues and seeking appropriate guidance as necessary • Data Analysis & Reporting – Using Excel, Power BI, or Tableau to interpret data and create reports. • Problem-Solving & Critical Thinking – Ability to assess business challenges and propose effective solutions. • Ability to also More ❯
between internal teams and customers, ensuring smooth communication and issue management Use collaboration tools (phone, email, video conferencing) to maintain a strong customer relationship Conduct root cause and operational analysis in collaboration with engineers and technical teams Produce reports, service-level calculations, and trendanalysis Participate in and lead service review meetings with customers What We're More ❯
resolution of critical incidents, coordinating with Cisco teams and external stakeholders as needed. Collaborate with High Touch Engineers (HTEs) to perform root cause and operational analysis. Deliver incident tracking, trendanalysis, SLA reporting, and service improvement suggestions. Contribute to and occasionally lead service review meetings with clients to present operational metrics and discuss ongoing service improvement initiatives. Required … in complex, client-facing environments. General understanding of technical processes and support systems (networking background desirable). Familiarity with ITIL v4 (certification preferred but not essential). Strong data analysis and Excel skills—comfortable turning raw data into actionable insights. Able to maintain composure under pressure and manage conflict effectively. Comfortable engaging with senior stakeholders and presenting operational updates More ❯
Woodbridge, Suffolk, East Anglia, United Kingdom Hybrid / WFH Options
CV Screen Ltd
and visualise data to support reporting and strategic decision-making. Reconcile data between publishing, sales, and financial systems for royalty and rights management. Assist with internal audits and support trendanalysis in contract and royalty data. Maintain key documentation and assist with onboarding and training of new team members. What Experience is Required Strong organisational skills and proven More ❯
Employment Type: Permanent, Part Time, Work From Home
the delivery lifecycle Support resource planning to meet project demands efficiently Main Skills/Requirements: Proven Test Management experience in complex project environments Strong grasp of Quality KPIs and trendanalysis for decision-making Excellent prioritisation and organisational skills under pressure Demonstrated success leading and mentoring test/QA teams Confident stakeholder engagement across diverse teams and vendors More ❯
the delivery lifecycle Support resource planning to meet project demands efficiently Main Skills/Requirements: Proven Test Management experience in complex project environments Strong grasp of Quality KPIs and trendanalysis for decision-making Excellent prioritisation and organisational skills under pressure Demonstrated success leading and mentoring test/QA teams Confident stakeholder engagement across diverse teams and vendors More ❯
standards and maintain effective engagement in Incident, Change, Problem, and Request management areas. Identify and implement service improvements and cost-saving opportunities. Engage in the problem management process, utilising trendanalysis to identify root causes and recommend lasting solutions. Support projects related to EUDs and assist the SACM team with asset and licence management. Essential Criteria: Strong understanding More ❯
Maidenhead, Berkshire, United Kingdom Hybrid / WFH Options
Marc Daniels
options. This is a newly created role that requires someone to take ownership of making key commercial decisions regarding investments to enhance profitability for the group. Responsibilities: Producing new analysis on our performance across a range of variables Proposing and implementing improvements you identify to existing analysis, helping to make them robust and repeatable Working closely with Senior … performance or decisions Supporting with budgeting, forecasting and long-term strategic planning across the company Demonstrating aptitude for understanding numbers and making commercial recommendations from that information Robust commercial, trend and business analysis across customer, categories & products Ensure complex information and data is turned into clear and digestible information Support decision making across the commercial teams with insightful … forecasting and budget modelling. creating and implementing new models where appropriate. Co-ordinate and support the delivery of the regular reforecasts and annual budget exercise Analyse financial data including trendanalysis and performance reporting to provide financial insights and make recommendations to support strategic decision-making. Requirements: Qualified ACCA/CIMA/ACA 2+ years post qualified experience More ❯
categorise incidents Prioritise and categorise incidents based on severity and impact Gather incident details for swift resolution and assign to the appropriate support teams Ensure accurate data collection and trendanalysis Facilitate collaboration between teams for efficient incident resolution Monitor incident status, provide updates, and generate reports for continual improvement Maintain detailed documentation and contribute to internal knowledge … bases Conduct post-incident analysis and support implementation of corrective actions Perform installations, moves, and additions of IT equipment at customer sites Contribute to activities of all on-site teams as required Analyse IT tickets and prioritise according to business impact Follow asset management policies and procedures Meet or exceed SLA commitments Proactively identify and progress service improvements Work … and request ownership and management Second-line support for software and hardware fault resolution Installation, moves, and addition services for IT equipment Contribution to broader on-site team operations Analysis and prioritisation of IT service tickets Familiarity with local asset management processes Consistent SLA performance Proactive in service improvements Collaborative approach with on-site management More ❯
to QA efficiency and on-time product release targets. Assist in continuous improvement initiatives within the quality system. Compile Certificates of Conformance as required. Maintain QA databases and support trend analysis. Collaborate with internal departments to uphold quality standards. Manage outsourced product transactions on SAP. What We're Looking For Degree in a life science field or relevant experience More ❯