13 WFM Jobs in the North of England

the Forecast Modelling & Resource Planning Analyst position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies. more »

manage accreditation passes and compliance. This involves: Preparing for event days: Communicating with the Retail and Hospitality Operation leads, assisting with rostering via the workforce management platform and ensuring staffing needs are met. Event day check-in: Set up and break down of event day check in, overseeing the process more »

looking for an Intraday and Scheduling Planner to join our growing team. As an Intraday and Scheduling Planner, you will manage the Service Desks Workforce Management System, being responsible for forecasting demand, creating schedules and maintaining these duties. Other key factors of the role include providing real time performance monitoring more »

looking to grow their BDR team in Manchester and to find someone to work directly with the Head of Commercial. The company sell a workforce management platform that focuses on employee engagement, performance management & learning development. Businesses such as Microsoft have seen results such as a 12% decrease in absenteeism more »

of People Ops/TUPE & Change Specialists across the UK and Ireland. Stakeholder Engagement : Collaborate with key departments, including HR, Operational Delivery, Recruitment, Training, Workforce Management, and Payroll. Adaptability : Thrive in a fast-paced customer-centric environment, multitasking effectively and meeting tight deadlines. Outcome-Focused : Maintain a strong focus on more »

to drive impactful decisions. Key Responsibilities: Monitor real-time performance metrics and analyse trends to identify opportunities for improvement in efficiency and adherence. Utilize workforce management tools to forecast, schedule, and track staffing requirements to meet service level objectives. Provide timely and accurate reporting on performance metrics, highlighting areas of … ARC leadership to implement strategies aimed at enhancing operational effectiveness and customer satisfaction. Act as a subject matter expert on real-time monitoring and workforce management practices, providing guidance and support to team members as needed. Qualifications: Bachelor's degree in Business Administration, Management, Statistics, or related field preferred. Previous … experience in a similar role within a customer service or contact centre environment is highly desirable. Proficiency in utilizing workforce management software, with a focus on Genesys WFM, to optimize staffing levels and schedules. Strong analytical skills with the ability to interpret data and identify trends to drive decision-making. more »

home) CCA Recruitment are delighted to be partnering with a contact centre client to deliver recruitment for an experienced Resource Planning Analyst for their WFM team. This role will be Salford Quays based (hybrid working). Are you a forward thinker? Are you customer focused within a WFM environment? Do … information to teams and management Experience within a Regulated Industry. Working knowledge of Microsoft Office, Excel and Powerpoint Working knowledge of telephony applications and Workforce Management systems Strong Analytical, planning, organisation, and computer literacy skills Excellent verbal and written communication, presentation and stakeholder management skills Problem solving skills, especially the more »

Job summary The NHS Business Services Authority provides critical services to NHS organisations, NHS contractors, patients and the public. Our drive to make things easier for our customers has seen us increase the digitisation of services and we're using more »

Reporting Metric reporting at interval, with daily summary reports and weekly exec level summaries Schedule Optimization Provide analytical and strategy support to business and WFM individuals. Ensure completeness of deliverables as required and document results and present findings to management. Workforce Planning for Short term and long term Scheduling resources … policies while optimizing schedules. Collaborating with various stakeholders to address scheduling conflicts and operational challenges. Adapting to evolving business needs and technological advancements in workforce management software. Monitor Operations agent and/or agent group adherence, correcting any "out-of-compliance" situations. Identify opportunities to improve staff balancing and overall more »

Field Scheduling Specialist (Workforce Management) Newcastle, NE12 8BU Full-time Salary: Starting at £23,000 increasing to £25,000 with role progression plus performance-based bonus Working hours: 37.5 hours per week, Monday to Friday Shift pattern: 7.5 hour shiftsbetween 8am to 7pm. One Saturday per month with Monday off … to take the initiative and set priorities. Ability to manage different tasks at the same time. Tech savvy and a quick learner Experience using workforce management programs such as Oracle Field Service Cloud (previously TOA) highly preferable Benefits Package: At Verisure, we value our team members and offer a comprehensive more »

excellent reputation and points of differentiation within their chosen verticals – verticals that are expanding strongly SaaS ERP solution/field service management solution/workforce management software – vendor – not a reseller. Privately owned, UK based, highly ethical and long-term minded business. CSM is required to work with … IoT The person: Minimum 2 years experience in a CSM role for a SaaS provider of field service management software, asset management software, or workforce management solutions or ERP solutions. Someone working as a user of workforce management SaaS or field service management SaaS would also be very interesting A more »

SF Recruitment are working with a fantastic business based in Sheffield who are looking for an experienced Scheduling Team Leader to join their team on a temporary ongoing basis. Your responsibility will be to look after a team of Schedulers more »