1 to 25 of 218 WFM Jobs in the UK

risk identification. Collaborate with the Workforce Lead on strategic workforce planning initiatives. Create and maintain workforce planning reports and dashboards for leadership and teams. Recommend improvements to scheduling tools, workforce management systems, and processes. Work with the Head of 24/7 Mental Health Services to inform clinical operations and staffing decisions. Support business growth through data-led recommendations and More ❯

skills to influence at all levels of the organisation. Results-driven, with a focus on delivering measurable impact through data. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a More ❯

the UK’s leading medical defence organisation, supporting healthcare professionals with expert advice and legal assistance. We are seeking a Senior Business Analyst with experience in contact centre operations, workforce management, customer interaction technologies, and process optimisation. This role requires a structured analytical approach, ensuring robust, data-driven solutions that improve efficiency, service quality, and system integration across multiple platforms. … Overview The Senior Business Analyst will play a key role in requirements gathering, business process analysis, and solution development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities … Multi-channel contact centre and workforce management• Define and document detailed requirements for multi-channel customer interaction platforms, including telephony, webchat, SMS, WhatsApp, email, and social media.• Support system integration efforts by analysing business needs, documenting workflows, and identifying dependencies.• Collaborate with stakeholders and technical teams to ensure CRM, workforce management (WFM), call recording, and automation tools align with business More ❯

Collaborate with the Data Manager and Invoicing Manager to ensure all reports are timely, clean, and aligned with financial data. System Oversight & Governance Oversee planning and data systems (e.g., workforce management, access control, screening tools). Maintain and improve data governance protocols to ensure accuracy, consistency, and audit-readiness. Drive automation, standardisation, and continual improvement across all planning and data … a high-performing team. Strong understanding of workforce planning and capacity management. High proficiency in Microsoft Excel and data visualisation tools (e.g., Power BI, Tableau). Experience working with workforce management software and time & attendance platforms. Excellent attention to detail, organisational skills, and ability to work to tight deadlines. Strong communication and stakeholder management capabilities. Minimum of five years continuous More ❯

re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We'd love to hear from you if you have Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯

re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We'd love to hear from you if you have Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯

re not about selling products - we want to solve problems and change lives through Monzo ️ We're looking for an experienced and highly skilled Senior Forecast Analyst - Workforce Management (WFM) to join our team at Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across … and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management team, you'll be responsible for creating and maintaining accurate volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work … translating forecasted volumes into actionable staffing requirements, ensuring service levels are met while optimising resource utilisation. We’d love to hear from you if you have... Demonstrable experience in workforce management, volume forecasting, and headcount planning, ideally in a fast-paced, high-growth environment (e.g., technology, customer support, operations). Expertise in WFM software and tools. Verint experience is preferred. More ❯

Direct message the job poster from Synchro Recruitment Consultant | UK, US, EU and Australia Talent Acquisition Specialist | IT Have You Thought of Relocating to Dubai? Workforce Management Manager – Relocate to Dubai! – Full Relocation Package Available We are seeking an experienced Workforce Management Manager to join our client in Dubai and lead strategic dialer operations, workforce planning, and real time performance … with internal teams such as HR, Operations, and Finance to develop effective WFM strategies that enhance operational efficiency across outbound, collections, and recovery units. 5+ years of experience in Workforce Management in a managerial role Hands on experience with WFM tools such as Genesys, Nice, or Verint Strong proficiency in Microsoft Office (Excel, PowerPoint, Outlook) Extensive experience managing dialer operations … quality healthcare cover included Exceptional Lifestyle: Year round sunshine, world-class infrastructure, and career acceleration in a dynamic international city Location: Dubai, UAE Take the next step in your Workforce Management Manager career and make a difference in the financial sector. If you meet the requirements and are excited about this opportunity, please get in touch with Harry Egginton at More ❯

senior stakeholders including the COO, MD, FD, Heads of Operations, HRBPs, and Data Governance leads, and will be instrumental in identifying and implementing enablers for operational efficiency—such as WFM tools, AI-driven solutions, and bespoke Power Platform applications. Job Description Key Responsibilities: Lead the development of scalable, secure, and innovative applications using Power Apps, Power Automate, Power BI, and More ❯

oversee the analysis and interpretation of customer contact data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring … Qualifications and Experience Proven leadership experience in leading and developing teams, fostering a collaborative and high-performance culture. Data analysis expertise, particularly in customer service or contact centre environments. WFM and CRM knowledge, including systems such as NICE and Zendesk, to optimise Business operations. Advanced Microsoft Office skills, especially Excel for data manipulation, reporting and analysis. Self-motivated and initiative … Analysts, ensuring support, motivation and alignment with business objectives. Managing the analysis of customer contact data, deriving insights to influence strategic decisions and business improvements. Overseeing the application of WFM and CRM system knowledge to optimise resource allocation and customer relationship management. Creating and presenting clear, actionable reports to senior leadership and cross-functional teams. Encouraging exploratory data analysis, identifying More ❯

CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering collaboration between More ❯

schedules and downtime. Experience working on IBM Planning Analytics, PAX and PAW is plus. Experience developing or supporting TM1 models on GL Reporting, Driver based Forecasting, Scenario Planning, Profitability, Workforce management, Supply Chain is added advantage. User Support and training to groups and individuals promoting good TM1 practice, tips, hints and techniques. IBM Certified TM1 Developer/Analyst/Solution More ❯

data mining and statistical techniques.* SQL, Python, Databricks or R.* Experience delivering actionable customer intelligence.* Strong analytical, decision-making and problem-solving skills.* Background in pricing, social value, sustainability, workforce management or growth. Robert Walters are proud to specialise in BI & Data recruitment across the UK, offering amazing opportunities on a permanent and interim basis. We are also proud to More ❯

prioritize, and deliver system changes aligned with strategic initiatives. Lead and support system testing, configuration, implementation, and upgrades across UKG Pro and related integrations. Ensure changes to Workforce Management (WFM) applications and interfaces are agreed upon, scheduled, and executed efficiently. Build and maintain strong working relationships with third-party vendors and internal technology teams to ensure high-quality service delivery. More ❯

skills and expertise in Excel and PowerPoint. Create mock-ups for management presentations, reports, and dashboards. Drive automation of tasks and processes within the Business Management function. Assist with workforce management, location strategies, and organizational engagement programs. Required Qualifications, Capabilities, and Skills Investment Banking experience. Proficiency in both traditional and agile project management methodologies. Strong understanding of the end-to More ❯

tracking progress, identifying issues and risks, and proactively contributing to provide solutions or escalations. Lastly, as part of Transformation the role holder works tightly with other teams and notably workforce management, financial measurement, as well as excom to ensure the organisation’s means, but also culture and priorities, match its transformation imperatives. You will be based in our Redhill office … tracking progress, identifying issues and risks, and proactively contributing to provide solutions or escalations. Lastly, as part of Transformation the role holder works tightly with other teams and notably workforce management, financial measurement, as well as excom to ensure the organisation’s means, but also culture and priorities, match its transformation imperatives. You will be based in our Redhill office More ❯

About the role As an AI Scientist at Zellis you'll play a pivotal role in embedding AI-driven solutions across the Zellis HR, Workforce Management and Payroll platform and driving through their adoption. You'll work within a small, highly creative and research-driven team, designing, developing and deploying compute-efficient, powerful, and safe AI models that provide tangible …/transformation (e.g. LaTeX/mermail.io for diagramming, or natural language to code). Speech to text. Developing explainable AI approaches for transparency and trust. AI Integration into HR, Workforce Management, and Payroll Systems Collaborating with the Technology teams/Engineers to integrate AI solutions across all HR and payroll modules. Automating repetitive HR tasks like payroll processing and compliance … Strong analytical skills to improve AI model performance. Ability to develop innovative AI-driven solutions for business challenges. Business Acumen and HR Domain Knowledge Understanding of HR, payroll, and workforce management processes would be advantageous. Ability to translate AI research into commercially viable products. Experience working with HR datasets and organisational analytics. Collaboration and Communication Ability to explain AI concepts More ❯

product engineering. Reporting to the D&A Engineering COO and Head of Business Management with team members in US, UK and Romania, this individual will harden processes ranging from workforce management to portfolio execution, enabling better control and insight driven action. Role summary: As Senior Business Manager, you will be driving strategic planning and operational activities for the effective and More ❯

CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub, driving strategic initiatives and fostering collaboration between More ❯

Job Description CONTRACTORS ONLY - MUST HAVE LIMITED COMPANY 1. Project Context The Media Project Manager will play a critical role in ensuring seamless execution of technical deliveries within the Data, Technical, and Operations (DTO) Hub , driving strategic initiatives and fostering More ❯

Ultimate Kronos Group) Advanced Scheduling and Timekeeping solutions for mid-market enterprise clients. UKG Forecasting experience will be advantages. Key Responsibilities: Lead the design, configuration, and deployment of UKG WFM Pro Advanced Scheduling modules. Working in the full lifecycle of a UKG Pro WFM projects including, Business Analysis, Functional Specification, System Configuration, Design, Testing, Cutover and Hypercare Optimize workforce scheduling More ❯

Ability to troubleshoot VoIP, telephony/telecom technologies, DS3, Ethernet, OC-X, 1+ and toll-free services. Experience in a technical support role in a software or telecommunications environment. Workforce Management software and/or outbound dialler experience. Web Services and API knowledge and understanding of conceptual use. Competent in database and SQL concepts. Education Requirement: Bachelor's degree in More ❯

the office on Tuesdays and Thursdays. A day in the life: Real time management of department resources to ensure internal compliance and quality KPIs are met collaboration with our WFM and planning team to appropriately respond to service level variations to match staff to demand and maximise service availability Ensure that customer and stakeholder enquiries are dealt with to Zopa More ❯

chances of interviewing at Goss by 2x Get notified about new Senior Data Analyst jobs in United States . United States $90,000 - $100,000 1 week ago Senior Workforce Management Data Analyst United States $136,400 - $178,300 2 weeks ago United States $105,000 - $135,000 1 week ago Senior Business Data Analyst, Member Experience Reporting Sr. Data More ❯

About the role We are seeking an experienced, highly skilled and motivated Product Manager to drive the evolution of our workforce management offerings, augmenting our current capabilities and driving growth opportunities. This is an exciting opportunity to join the product management team at a time where Zellis group is significantly growing and increasing its market share. In this role you … will support the WFM product leader and be responsible for the entire product lifecycle from ideation, development, launch and success measurement working closely with other business unit teams, supporting sales & marketing, implementation and customer success. You will be the driving force behind the delivery of the strategic plans … of this product area, enjoying market competitiveness, delighting customers and business success. Skills & experience Product strategy: Contribute to and execute a data driven product strategy and roadmap for our workforce management software solutions using defined prioritisation methods backed up by quantitative data, customer and market insight and trends. Communication: Be the voice of the customer and your product set to More ❯