Business Analyst - CRM
- Hiring Organisation
- Experis
- Location
- Manchester, United Kingdom
- Employment Type
- Permanent
- Salary
- £60000 - £65000/annum bonus + bens
business processes, and drive technology-enabled transformation. The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement and innovation, including the application of AI-powered solutions. The Role Working with business leaders, product teams and technical specialists … future-state processes using BPMN and customer journey mapping techniques. Collaborate with delivery teams to support successful solution design, testing and implementation. Drive continuous improvement initiatives using Lean Six Sigma and process optimisation approaches. Identify opportunities to leverage AI technologies, including chatbot solutions, automation and customer engagement ...