7 of 7 Remote Escalation Management Jobs

performing teams and delivering exceptional customer communication experiences? Were looking for a Team Lead to drive operational excellence and team development within our Communications Management function. This is a fantastic opportunity to combine leadership responsibilities with hands-on involvement in technical delivery, making a real impact on both team … Purpose of the Development Team Leader Role The Team Lead ensures delivery excellence and team effectiveness by managing workload distribution, acting as the primary escalation point for delivery issues, and supporting professional growth within the team. Youll work closely with the Service Delivery Lead and other stakeholders to maintain ...

post-merger/acquisition transitions Define and maintain data migration strategies, plans, and roadmaps Build strong relationships with client stakeholders and provide assurance and escalation management Establish governance frameworks and reporting rhythms Oversee resource planning and allocation for complex programmes Support and mentor programme and migration teams Drive ...

post-merger/acquisition transitions Define and maintain data migration strategies, plans, and roadmaps Build strong relationships with client stakeholders and provide assurance and escalation management Establish governance frameworks and reporting rhythms Oversee resource planning and allocation for complex programmes Support and mentor programme and migration teams Drive ...

successful delivery of Oracle ERP programmes (mid to large enterprise scale) Ensure engagements are delivered on time, within budget, and with appropriate risk management and governance Support delivery teams with strategic direction, escalation management, and executive alignment Practice & People Leadership Lead, mentor, and develop senior managers ...

successful delivery of Oracle ERP programmes (mid to large enterprise scale) Ensure engagements are delivered on time, within budget, and with appropriate risk management and governance Support delivery teams with strategic direction, escalation management, and executive alignment Practice & People Leadership Lead, mentor, and develop senior managers ...

Engineer Location: Hybrid - Chesire Duration: 6 months Inside IR35 - £negiotiable/day Key Responsibilities: Advanced Incident & Problem Resolution Act as Tier-3/4 escalation for complex customer incidents across Cisco routing, switching, and security platforms. Troubleshoot and resolve: o Routing: BGP, OSPF, EIGRP, MPLS, VRF, EVPN/VXLAN … ensure SLA compliance and communication. Conduct proactive configuration reviews, compliance checks, and platform tuning. Support network onboarding, migrations, life cycle upgrades, and change design. Escalation Management & Vendor Collaboration Liaise with Cisco TAC and engineering teams for defect escalation and complex issues. Handle P1/critical outages, providing ...

acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified … equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft ...