6 of 6 Remote Major Incident Management Jobs

a hybrid working arrangement with one day per week in our Milton Keynes office. Key Responsibilities: Define, create, and maintain operational resilience framework and group-wide documentation (e.g. Crisis Management Plan, operational resilience strategy etc). Lead the communication, training, and embedding of resilience practices across the Group, through coaching and guidance Plan and facilitate on the design, build … and take through governance, ensuring this provides confidence in the Group’s ability to detect, respond to and recover from severe/plausible operational disruptive events. Support crisis and major incident management through triaging, prioritising, and the end-to-end management of incidents. Develop and report on performance metrics to measure resilience maturity, effectiveness and improvement … activities. Drive continuous improvement to process, tools and capabilities based on industry best practices, lessons learned, and feedback from incident stakeholders. Support cross-skilling initiatives to build capability across Operational Resilience, Cyber Response and Technology Major Incident Management (MIM Collaborate with internal stakeholders to ensure alignment with risk, compliance, and business continuity requirements. Maintain awareness of More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Produce detailed reports to customers on Core performance against baseline project plans, SLA, and customer resource consumption. • Manage relationships with the customer, project, and support teams. • Manage escalations and Major Incidents. • Work with account teams on contractual negotiations for renewals. • Report on client profit and loss KPIs. • Ownership of Service Management processes and their documentation in IT Glue. … performance and customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an IT Service Management Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience … of Project and Operational Incident, problem, and change management within a complex environment. Strong partner management expertise, with demonstrable experience of navigating complex multi-vendor environments. Exceptional stakeholder engagement, influencing, and communication skills. Ability to work under pressure, multitask, and handle multiple assignments simultaneously. Excellent time-management and problem-solving skills. Strong technical background. Minimum of More ❯

Technology Operations Manager with expert knowledge of ICT Service Delivery Management and the ability to drive change, anticipating and resolving issues and managing risks and mitigations to maximise ICT service delivery is required for a well-established organisation based in Wokingham, Berkshire. If youve worked as an IT Support Manger/Infrastructure Manager/IT Manager/ICT Service … office in Wokingham JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technology Operations Manager with expert knowledge of ICT Service Delivery Management and the ability to drive change, anticipating and resolving issues and managing risks and mitigations to maximise ICT service delivery. Working as a Technology Operations Manager you will be … role, responsible for ensuring the seamless delivery, reliability, and evolution of technology services across the Teams within the service area including IT Service Desk, Tech Support, Infrastructure (through matrix management) and performance standards of IT service delivery. As a Technology Operations Manager you will be responsible for the creation and delivery of the Digital and Technology Strategy and fulfilling More ❯

to choose from. Contract Type: Permanent Our Team We're looking for an experienced Problem Manager to join our multi-disciplinary team to provide first class support utilising Problem Management techniques, providing support for VM's IT Systems whilst developing and maintaining operational processes for Problem Management. The role requires the person to ensure compliance with these procedures, recording … resolution for all problems and work towards continual service improvement through trend analysis and active engagement with technical resolver teams. What you'll be doing Arrange and undertake Post Incident Reviews (PIRs) aligning accountability to the Resolver Groups to ensure we minimise the occurrence of repeat incidents. Manage complex problems through resolution, engaging with stakeholders at all levels and … and impact details for unresolved problems to ensure appropriate updates are logged in Service Now and root cause and service availability aspects are adhered within respective business areas. Assist management in the effective tracking of problem items through driving engagement with support and business stakeholders, applying verbal and written contributions where appropriate - Continual Service Improvement to deliver results and More ❯