Head of Customer Success
- Hiring Organisation
- Jobleads-UK
- Location
- United Kingdom
through difficult account situations, and personally raise the bar for what "good" looks like. Over time, you will turn that work into the operating system for Customer Success at RevenueCat: account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that … more targeted, our customer education more scalable, and our account strategy more commercially useful. What you'll be responsible for Building the CSM operating system: Define how Customer Success works at RevenueCat as we scale: customer tiers, coverage models, account plans, health signals, review cadences, renewal/expansion touchpoints ...