16 Service Desk Analyst Jobs with Hybrid or WFH Options

Role: Service Desk Analyst Skills:- Customer Service, problem solver, people person, able to work independently and in a team, has knowledge or interest in Technology and Higher Education. I have a client based in Brighton who is looking for a Service Desk Analyst who has experience with Customer Service, problem-solving, the ability to work independently and in a team, and has knowledge or interest in Technology and Higher Education on a permanent basis. This role is perfect for someone looking to get started on their career path with technology and … there are many avenues this role can grow and develop. Our client is offering the successful Service Desk Analyst a salary of up to £26,000 based on experience. This role is hybrid working and will become much more of a remote position, where the expectation will more »

Service Desk Analyst Permanent £20,000 - £26,000 London (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's … largest housing organizations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple … channels, troubleshoot IT problems, analyse system performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be more »

Service Desk Analyst Permanent £20,000 - £26,000 Manchester (Office based with one day a week working from home) Closing date for completed applications: 19th April 2024 An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's … largest housing organizations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple … channels, troubleshoot IT problems, analyse system performance, and maintain detailed Service Desk records. This role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Your commitment to delivering top-notch customer service, whether virtually or in person, will be more »

Service Desk Analyst Permanent £26,000 Manchester (Office based with one day a week working from home) An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organisations! Working as part of a dynamic team … the Service Desk Analyst is responsible for providing 1st line support for all colleagues in relation to technology issues and requests. In this role, you'll provide first-line support for technology issues, communicate effectively across multiple channels, troubleshoot IT problems, analyse system performance, and maintain detailed … Service Desk records. Key Experience Required: Previous Service Desk/Help Desk Experience Hands on knowledge/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell more »

Service Desk Analyst Nottingham £28,063 - £31,083 per annum We have a fantastic opportunity for someone to join our Technology Services team as a Service Desk Analyst at NCHA. We are a busy Technology Services team who provide support to our colleagues with … of technology. From maintaining IT infrastructure to supporting software applications, we play a crucial role in driving the business forward. Role Overview: As a Service Desk Analyst, you will be responsible for delivering day-to-day operational support, offering 1st/2nd line ICT technical guidance on … core software applications, hardware, network infrastructure, and VoIP systems in accordance with our Technology Support Policy. You will collaborate with the Service Desk team to investigate and resolve issues promptly, diagnose problems, troubleshoot, and ensure efficient resolution. Key Responsibilities: Provide technical advice and guidance to internal colleagues on more »

Start your IT career as a service desk analyst in our Leeds office! We're one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions for both Capita's numerous businesses and their clients. As the first point of contact … IT organisations as it undergoes an exciting period of change. You'll play a key role in ensuring we deliver an exceptional level of service and innovative solutions to our clients and customers alike - all while making an impact by working on a variety of projects for a wide … open forums, Coffee & Chat sessions, and many more. Apply now and help us continue to create better outcomes and ways of working as a service desk analyst at Capita TSS. Start your IT career as a service desk analyst in our Leeds office with more »

Your new company Service Desk Analyst (Part Time) required until Feb 2025 for reputable public sector organisation based in Newcastle to provide 1st line support and customer service for an out of hours service that supports a range of public sector clients across the UK. … Shift is 9am-12am Mon-Fri and possible extension available. Your new role As a Service Desk Analyst you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels which could include, telephone, email, instant chat, remote … support tools and service monitoring tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions. What you'll need to succeed Excellent customer service and communication skills Basic 1st line IT skills more »

Up to £30k DOE | Hybrid Working | Great Benefits and Work-life Balance A privately owned, growing technology company are looking for a Service Delivery Analyst to join their team based in Exeter. This is a full-time permanent position offering hybrid working; with a minimum of 2 days … week in the office. With working hours of 37.5 hours per week, Monday to Friday covering 8 am- 6 pm (Rota). As a Service Delivery Analyst , you will be required to conduct site visits mainly in Devon and on occasion, you will need to travel further afield … i.e. Cornwall, Somerset, and Bristol areas. A driving licence and your own vehicle with business insurance are essential. Service Delivery Analyst Responsibilities: Being the first point of contact for customers contacting the Service Desk, taking ownership of the enquiry from start to finish Dealing with a more »

IT Support/Service Desk Analyst x 3 (ITIL/ITSM) - Hybrid - Swindon - Progression - FinTech - New! Salary: £36,000 + Excellent Package A leading organization in the FinTech Space requires a number of IT Support/Service Desk Analysts with (ITIL/ITSM)to join … Known Errors database Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter … problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication more »

My client is looking for an IT Service Desk Analyst to join their team on a 3 month contract. This role is based in Middlesbrough, with hybrid working being an option. This will be split on a 2/3 office and WFH basis per week. Your … New Role You will be responsible for working through service desk tickets, raised via telephone, email and ticketing system. You will be confident in investigating and troubleshooting issues, resolving cases were possible and escalating to the relevant teams when needed. Active Directory, Windows 10, M365 and Exchange will more »

Do you have a passion for technology, great customer service skills and love providing a first class experience for the customer?Are you looking to embark ortake the next step in a career in IT? Then this could be just what youre looking for - were recruiting for an enthusiastic … Service Desk Analystfor a leading Dundee healthcare tech company, with training and career progressionprovided. After the initial 2-3 weeks training in the Dundee office, this will become a hybrid role where you work 2 days in the office and the rest from home. Could this be your … ofthe UKs largest developers of Primary Caresoftware solutions, priding themselves not only on the quality of their products but on delivering an exceptional customer service and customer experience at every stage. Youll be joining a technical service desk teamproviding IT hardware & software support to Primary care settings more »

have fun while working hard; we are not afraid of making mistakes and learning from them. building a significant private sector client portfolio. The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. Important to note that this role may entail onsite days at a client site. Key Tasks Timely answering of support queries from multiple … support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Deliver a high standard of customer service for all support queries Maintain accurate records of customer interactions, capturing sufficiently detailed information more »

vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely … into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that … bank holidays Active workplace committees (Social/Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks more »

Ryder Reid Legal is looking to recruit an independent and hard working Service Desk Analyst to join one of our international law firm clients on a permanent, remote working basis. Our client will be looking for the ideal candidate to become an important part of their IT more »

creating location insight for positive impact. About the role We're looking to hire a talented IT professional to join our team as a Service Desk Analyst. You'll work to diagnose and resolve technical incidents/requests at first level in a customer service-oriented team … environment. In addition, to supporting IT support to second level teams in order to ensure agreed service levels are met across the business. As part of the role, you will be the focused single point of contact to end users reporting IT related incidents and requests. Diagnosing and resolving … technical problems at first level, in addition to identifying service and process improvements to enhance the customer experience. You will provide a service in line with the Team's rota and ensure the phone service is covered between 8am and 5pm. What we're looking for If more »

solving. Ability to understand and follow documented incident processes. Ability to work under pressure to agreed targets in a fast-paced environment. Knowledge of Service Desk operations and processes. Why Join Bell We prioritise internal development opportunities and offer access to our Udemy training platform Competitive Salary Flexible more »