24 of 24 Remote Service Desk Analyst Jobs

Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server is required for a leading IT management solutions provider based in … Week from Home) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting … Windows Server OS, SQL, IIS and Exchange Server. Working as a Technical Support Engineer/IT Service Desk Analyst you will join the team to manage support cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst More ❯

Senior Service Desk Analyst Edinburgh (Hybrid working - 3 days in the office) £35,000 - £40,000 (dependent on experience) Our client is looking for a Senior Service Desk Analyst, who will play a vital role in the support function for their Central Edinburgh based … office. The successful Support Analyst will be comfortable with 2nd Line responsibilities and assisting with both on-site and remote support to circa 60-100 people. You will play a key role in evolving our service desk function, supporting users, solve complex problems, and drive productivity. You … human and automated efforts complement each other Document and track incidents, contributing to knowledge base development Stay updated on new technologies to maintain effective service delivery Skills & Experience: Experience within a Service Desk/Technical Support role A problem solving mindset, curious and someone who looks to More ❯

and share your information. time left to apply End Date: May 3, 2025 (21 days left to apply) job requisition id R Job Description: Service Desk Analyst Location: Cromwell Hospital, London Fixed-term contract for 6 months Salary range: £30,500 to £31,000 a year dependent … patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. The Service Desk Analyst is the first point of contact for Service Requests and IT-related Incidents within the Cromwell Hospital. The role … is involved in the resolution of both hardware and software related IT incidents and Service Requests and will provide escalation paths to the 2nd and 3rd line IT support functions where required. Hours of work: Monday to Friday: Shift pattern of the following More ❯

IT Service Desk Analyst - Professional Services Are you passionate about technology and delivering exceptional IT support? Join a gold-standard IT Service Desk that operates at the forefront of ITIL best practices, supporting a cutting-edge tech stack featuring best-of-breed cloud technologies. Why … Benefit from two weeks of paid training to ensure you deliver a white-glove service. About the Role We are seeking a proactive IT Service Desk Analyst to provide first-class support to a global user base. You will play a key role in ensuring IT systems … for career progression. The role could be a good fit for someone who is looking to start or further their IT career as a Service Desk Analyst. IT Service Desk Analyst - Professional Services More ❯

Our reputable client is seeking an IT Service Desk Analyst to join their friendly team. Are you looking to join a company where you can learn new technologies and progress? MFK Recruitment has successfully recruited 42 IT professionals for this client within the past 5 years … due to the excellent culture and progression opportunities. The successful candidate will be based at my client s office in Saint Leonards, the IT Service Desk Analyst can work from home for 1 day a week post probation. IT Service Desk Analyst - Day-to … day Responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To resolve incidents escalated from 1st line support team • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT More ❯

Our reputable client is seeking an IT Service Desk Analyst to join their friendly team. Are you looking to join a company where you can learn new technologies and progress? MFK Recruitment has successfully recruited 42 IT professionals for this client within the past 5 years … due to the excellent culture and progression opportunities. The successful candidate will be based at my client’s office in Saint Leonards, the IT Service Desk Analyst can work from home for 1 day a week post probation. IT Service Desk Analyst - Day-to … day Responsibilities: • To manage all incidents and customer requests from receipt to resolution and closure • To ensure service level agreement standards are met • To resolve incidents escalated from 1st line support team • To promptly complete any admin paperwork and documentation • Keep accurate records of all site information using IT More ❯

Senior Service Desk Analyst - M365/Intune/Cisco/Meraki I am currently recruiting for an experienced Senior Service Desk Analyst for a Specialty insurance client of ours based in central London. This is an exciting opportunity for a strong Service Desk Analyst working in 2nd - 3rd line with potential to move into a team lead role in the future. Experience required: - Incident/Problem Management - Service Improvement/Change Management - Very Technical as there is no escalation point beyond this Technical Skills: - Microsoft 365/Active Directory/… we recruit, we welcome the unique contributions you can bring thanks to your sex, ethnicity, race, gender identity, nationality, age, disability and beliefs. Senior Service Desk Analyst - M365/Intune/Cisco/Meraki More ❯

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. … printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more! The role is hybrid based with 3 days a week in the office. If you are interested in applying for this opportunity More ❯

If you have a keen eye for detail, a passion for delivering excellent client service, first-class communication skills, and thrive in both independent and team settings, wed love to hear from you! Were looking at a Service Desk Analyst to join our team. The Service Desk function is the face of Elite, handling 80% of inbound customer interactions. Youll be at the heart of it, managing a variety of service-related events, from general enquiries to resolving complex technical faults that underpin critical business solutions. This fast-paced role offers the opportunity … faults, and queries, completing tasks, and collaborating or escalating when necessary to ensure a positive outcome. Youll play a key role in keeping the Service Desk running smoothly, contributing to the exceptional customer experience that Elite is known for. Supported by our market-leading service platform, youll More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 - £34,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role … within their Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets More ❯

Service Desk Analyst (1st Line) West London – Hybrid Salary range £30,000 - £34,000 plus excellent benefits package The Company A dynamic and forward-thinking Managed Service Provider renowned for delivering reliable and cutting-edge technology solutions. This is your opportunity to play a pivotal role … within their Service and Support team, where you’ll learn who to tackle advanced technical challenges, lead complex troubleshooting efforts and help drive forward high-level projects. They’re looking for someone eager to develop and expand their skills. With a comprehensive training period including one-to-one sessions …/2 days from home after probation) Private Medical Company socials/events Season Ticket Loans Paid Certifications & Qualifications Annual Salary Reviews As a Service Desk Analyst, your key responsibilities will include: Answer IT requests and issues by phone, email, and ticket system Fix 1st line tickets More ❯

Helpdesk/Service Desk Analyst Location: Exeter Area Contract Duration: Up to 6 months Daily Rate: Up to £200 per day Hybrid working available: 2-3 days needed on-site Your Next Contract - Job Overview As the Helpdesk/Service Desk Analyst, you will … You'll troubleshoot software and hardware problems, manage user accounts, and escalate complex issues to the appropriate IT teams. This position requires strong customer service skills combined with technical expertise. What you'll need to succeed Proven experience in a helpdesk or service desk environment Strong knowledge … Windows operating systems and Microsoft 365 suite Experience with ticketing systems (ServiceNow, Remedy, or similar) Basic understanding of networking concepts and troubleshooting Excellent customer service and communication skills Ability to explain technical concepts to non-technical users Good time management and prioritisation skills Problem-solving mindset with attention to More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office More ❯

Service Desk Analyst, IT Support Engineer, ITIL, AV, Audio Visual, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office More ❯

Job Title: IT Service Desk Analyst Location: Hybrid Working 2 days per week from home, 3 days on site at Worthing, Sussex Salary: £26-29K, depending on experience + Benefits Start date: ASAP Standard hours: Mon-Fri 40 hours per week, between 8am-6pm, 8 hours … per day. Company: We are assisting a growing company who are searching for an IT Service Desk Analyst/1st and 2nd Line Support Analyst who is comfortable supporting users with technical issues within an ITIL Framework. Main Duties: Liaise with customers via phone, remote sessions … appropriate Perform troubleshooting and fault diagnostics Perform basic IT system administration tasks and ensure end user documentation is up to date Provide excellent customer service at all times and offering empathy and patience to the users Take accountability and ownership for all assigned tickets Answer telephone calls in a More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background … in Service Desk operations, with the following skills/experience: Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs. Experience in supporting EUC and 2nd line teams within a Public Sector … IT Service Environment. Experience in incident triage and resolution. Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies. Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO. To apply, please More ❯

Summer-Browning Associates is currently supporting our client in Central Government, who is seeking a Service Desk Analyst for an initial 6-month assignment with an option to extend Location: Glasgow - 100% onsite Essential Skills: The ideal candidate will hold active SC clearance and a proven background … in Service Desk operations, with the following skills/experience: Experience in 1st Line Support within the Service Desk, Incident and Request Fulfilment processes, along with a good understanding of priority classifications and SLAs. Experience in supporting EUC and 2nd line teams within a Public Sector … IT Service Environment. Experience in incident triage and resolution. Knowledge of Microsoft operating systems and applications, including but not limited to Windows Server 2012, Exchange 2013, Windows 10, Office 365, and general networking technologies. Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO. To apply, please More ❯

Microsoft operating systems and ServiceNow? NOW HIRING! Goodwill TalentBridge has partnered with a global leading manufacturer who is actively seeking an experienced IT Help Desk/Client Analyst to join their team. WHY WORK FOR OUR CLIENT Direct Hire Hybrid Work Environment - 3 days in office, 2 days … Pay 35-hour work weeks Comprehensive Benefit Package 401(k) w/Company Match! Profit Sharing PTO Learning & Development Opportunities & More! As the IT Service Desk/Client Analyst , you will be responsible for overseeing IT services and monitoring the service desk platform while acting … point of contact for first and second level support. Additional responsibilities include and are not limited to the following: Monitor and maintain the support desk and client management tools Manage client software distribution, IT security, and updates Maintain client hardware and software Identify, diagnose, and resolve first and second More ❯

Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer … a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Newcastle city centre. 2nd Line IT Service Desk Analyst Newcastle City Centre/Hybrid £25,000 - £33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets More ❯

Are you ready to take the next step in your IT career? My client is a dynamic Managed Service Provider known for delivering high-quality IT support and infrastructure solutions to businesses across various industries. Since its establishment, they have built a strong reputation for innovation, reliability, and customer … a hybrid working setup, you'll enjoy the flexibility to work both remotely and from the office in Glasgow city centre. 2nd Line IT Service Desk Analyst Glasgow City Centre/Hybrid £25,000 - £33,000 Daily Duties: Handling 1st line escalations and 2nd line support tickets More ❯

Service Desk Administrator/Advisor Melksham Full-time, Permanent £24,600 per annum Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We More ❯

Ideally you should already hold Security (SC Clerance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

based near Liverpool Street station, London. We have offices in Bermuda, Brazil, Cyprus, Greece, Hong Kong, Japan, and Singapore. Overall Job Purpose : The senior analyst plays a crucial role in maintaining the efficiency and functionality of IT services within the company, providing expert-level support to ensure smooth operation … services, including end user hardware, software applications and network issues. Troubleshoot and resolve complex technical issues escalation from junior support staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of … problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions More ❯

day shifts 8-4 or 9-5 with 4 days in the office and 1 day working from home. You will provide excellent customer service, efficient technical incident resolution and user request fulfilment, work with members of your own 2nd line senior and the 1st line support team to … level of technical knowledge and applying effective troubleshooting techniques to aid in efficient incident resolution with in KPI's. Incident & Request Management - Provide excellent service and efficient incident resolution and request fulfilment. Manage Major Incidents - Ensure efficient and quality fixes, minimising disruption to the business and our passengers Monitor … Pro-actively monitor and analyse events, issues, and trends to identify and manage any service incidents or outages Knowledge Sharing - Knowledge sharing and dissemination of technical knowledge to other colleagues. Workload & Queue Management - Effective prioritisation and time management with focus on quality, efficient resolution, and meeting deadlines Continuous Improvement More ❯