Observability Manager
- Location
- Greater London, England, United Kingdom
events to improve service visibility and performance. Enable proactive monitoring, predictive alerting, and faster incident detection, diagnosis, and resolution. Support Major Incident and Problem Management through real-time insights and evidence-based root cause analysis. Use observability data to drive service improvement, automation, and shift-left opportunities. Own observability … tools (e.g., LogicMonitor, ManageEngine, ServiceNow). Proven ability to deliver operational excellence through proactive monitoring and automation. Strong analytical and problem-solving skills. Effective stakeholder management and communication skills. ITIL Foundation (or higher) certification. Vendor-specific certifications in monitoring tools (e.g., ServiceNow, LogicMonitor). Knowledge of cloud monitoring ...