1st Line IT Support Analyst
- Hiring Organisation
- Proactive Appointments
- Location
- Camberley, Surrey, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £31,000 per annum
excellent customer service . What You'll Be Doing Provide remote IT support to end users via phone and remote support tools Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues Log, manage and resolve support tickets with clear and accurate documentation Escalate more complex issues … consistently met Identify and escalate potential security incidents Technical Environment You'll work across a broad Microsoft-focused technology environment, including: Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune Hardware & Peripheral Support Basic Networking Remote Support Technologies Enterprise IT Environments What ...