Period
to 20 November 2017

The median annual salary for a Service Desk Analyst was £25,000 in advertised job vacancies in Berkshire during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South East > Berkshire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 213 264 289
Rank change year-on-year +51 +25 -4
Permanent jobs requiring a Service Desk Analyst 43 38 52
As % of all permanent IT jobs advertised in Berkshire 0.68% 0.44% 0.47%
As % of the Job Titles category 0.71% 0.46% 0.49%
Number of salaries quoted 32 31 47
Berkshire median annual salary £25,000 £22,500 £22,500
Median salary % change year-on-year +11.11% - -10.00%
10th Percentile £19,525 £19,750 £18,200
90th Percentile £31,000 £38,750 £27,000
South East median annual salary £22,500 £22,500 £22,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Berkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Berkshire
Permanent vacancies in Berkshire with a recognized job title 6015 8216 10616
% of permanent IT jobs with a recognized job title 95.51% 95.63% 96.02%
Number of salaries quoted 4820 6441 8430
Berkshire median annual salary £47,500 £50,000 £48,000
Median salary % change year-on-year -5.00% +4.17% +6.67%
10th Percentile £26,250 £28,000 £26,500
90th Percentile £73,750 £73,750 £71,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

Service Desk Analyst
Job Vacancy Trend in Berkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for Service Desk Analyst in Berkshire

Service Desk Analyst
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Berkshire.

Salary trend for Service Desk Analyst in Berkshire

Service Desk Analyst
Salary Histogram in Berkshire

The salary distribution of IT jobs citing Service Desk Analyst in Berkshire over the 6 months to 20 November 2017.

Salary histogram for Service Desk Analyst in Berkshire

Service Desk Analyst
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +43 16 £22,125 +2.91% 1
Newbury -8 15 £28,500 -24.00%
Maidenhead +24 2 £21,750 -
Bracknell +2 2 £20,000 -6.98%
Wokingham +3 1 £30,000 +33.33%
Slough -4 1 £21,750 -17.92%
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Berkshire

For the 6 months to 20 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Berkshire region featuring Service Desk Analyst in the job title.

1 22 (51.16%) ITIL
1 22 (51.16%) SLA
2 18 (41.86%) Business Intelligence
2 18 (41.86%) Windows
2 18 (41.86%) Linux
3 17 (39.53%) ITSM
3 17 (39.53%) Finance
3 17 (39.53%) Proactive Monitoring
4 15 (34.88%) Electronics
4 15 (34.88%) Telecoms
4 15 (34.88%) Manufacturing
4 15 (34.88%) Programme Management
4 15 (34.88%) Marketing
4 15 (34.88%) JIRA
4 15 (34.88%) Digital Marketing
4 15 (34.88%) SQL
4 15 (34.88%) SAP
4 15 (34.88%) Unix
4 15 (34.88%) Project Management
5 12 (27.91%) Microsoft
5 12 (27.91%) Active Directory
6 9 (20.93%) Windows Server
7 7 (16.28%) Windows 7
8 6 (13.95%) MS Exchange
9 5 (11.63%) Microsoft Office
10 4 (9.30%) Microsoft Excel
10 4 (9.30%) German Language
11 3 (6.98%) CRM
11 3 (6.98%) MS Visio
11 3 (6.98%) MCSE

Service Desk Analyst Skill Set
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (13.95%) MS Exchange
2 2 (4.65%) Exchange Server 2010
2 2 (4.65%) Exchange Server 2013
Applications
1 5 (11.63%) Microsoft Office
2 4 (9.30%) Microsoft Excel
3 3 (6.98%) MS Visio
Cloud Services
1 1 (2.33%) SaaS
Communications & Networking
1 2 (4.65%) Internet
1 2 (4.65%) LAN
1 2 (4.65%) TCP/IP
1 2 (4.65%) WAN
Database & Business Intelligence
1 1 (2.33%) SQL Server
Development Applications
1 15 (34.88%) JIRA
General
1 17 (39.53%) Finance
2 15 (34.88%) Electronics
2 15 (34.88%) Manufacturing
2 15 (34.88%) Marketing
2 15 (34.88%) Telecoms
3 4 (9.30%) German Language
4 2 (4.65%) Games
5 1 (2.33%) French Language
5 1 (2.33%) Retail
Miscellaneous
1 1 (2.33%) PMI
Operating Systems
1 18 (41.86%) Linux
1 18 (41.86%) Windows
2 15 (34.88%) Unix
3 9 (20.93%) Windows Server
4 7 (16.28%) Windows 7
5 2 (4.65%) Mac OS X
5 2 (4.65%) Windows 10
5 2 (4.65%) Windows 8
5 2 (4.65%) Windows Server 2003
5 2 (4.65%) Windows Server 2012
6 1 (2.33%) Windows XP
Processes & Methodologies
1 22 (51.16%) ITIL
2 18 (41.86%) Business Intelligence
3 17 (39.53%) ITSM
3 17 (39.53%) Proactive Monitoring
4 15 (34.88%) Digital Marketing
4 15 (34.88%) Programme Management
4 15 (34.88%) Project Management
5 3 (6.98%) CRM
5 3 (6.98%) Patch Management
5 3 (6.98%) Software Distribution
6 2 (4.65%) Document Management
6 2 (4.65%) Software Testing
6 2 (4.65%) Time Management
7 1 (2.33%) Cybersecurity
7 1 (2.33%) Data Protection
Programming Languages
1 15 (34.88%) SQL
Qualifications
1 3 (6.98%) DV Cleared
1 3 (6.98%) MCP
1 3 (6.98%) MCSE
1 3 (6.98%) Microsoft Certification
1 3 (6.98%) Security Cleared
2 2 (4.65%) ITIL Certification
2 2 (4.65%) SC Cleared
3 1 (2.33%) Degree
3 1 (2.33%) PMI Certification
Quality Assurance & Compliance
1 22 (51.16%) SLA
System Software
1 12 (27.91%) Active Directory
Vendors
1 15 (34.88%) SAP
2 12 (27.91%) Microsoft
3 3 (6.98%) HP
4 2 (4.65%) CheckPoint
4 2 (4.65%) Cisco
4 2 (4.65%) EMC
4 2 (4.65%) NetApp
4 2 (4.65%) VMware