Period
to 24 November 2017

The median contractor rate for a Service Desk Analyst was £130 per day in advertised job vacancies in Berkshire during the 6 months to 24 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Analyst
South East > Berkshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 146 161 157
Rank change year-on-year +15 -4 -4
Contract jobs requiring a Service Desk Analyst 23 18 27
As % of all contract IT jobs advertised in Berkshire 0.56% 0.42% 0.54%
As % of the Job Titles category 0.61% 0.45% 0.58%
Number of daily rates quoted 9 12 8
Berkshire median daily rate £130 £165 £140
Median daily rate % change year-on-year -21.21% +17.86% -6.67%
10th Percentile £118 £120 £116
90th Percentile £162 £392 £189
South East median daily rate £136 £165 £129
% change year-on-year -17.42% +28.16% -8.04%
Number of hourly rates quoted 5 2 12
Berkshire median hourly rate £13.00 £14.50 £21.55
Median hourly rate % change year-on-year -10.34% -32.71% +65.77%
South East median hourly rate £14.00 £14.00 £14.00

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in Berkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
Berkshire
Contract vacancies in Berkshire with a recognized job title 3777 3964 4660
% of contract IT jobs with a recognized job title 91.96% 92.19% 92.48%
Number of daily rates quoted 2008 2141 2516
Berkshire median daily rate £419 £400 £395
Median daily rate % change year-on-year +4.75% +1.27% +5.33%
10th Percentile £250 £225 £216
90th Percentile £588 £565 £538
South East median daily rate £415 £400 £388
% change year-on-year +3.75% +3.23% +6.90%
Number of hourly rates quoted 134 187 250
Berkshire median hourly rate £14.25 £14.50 £21.55
Median hourly rate % change year-on-year -1.72% -32.71% +24.03%
10th Percentile £10.50 £9.25 £10.00
90th Percentile £41.05 £45.00 £45.62
South East median hourly rate £18.00 £19.50 £18.50
% change year-on-year -7.69% +5.41% +15.63%

Service Desk Analyst
Job Vacancy Trend in Berkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for Service Desk Analyst in Berkshire

Service Desk Analyst
Contractor Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Analyst in Berkshire.

Contractor daily rate trend for Service Desk Analyst in Berkshire

Service Desk Analyst
Contractor Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Analyst in Berkshire.

Contractor hourly rate trend for Service Desk Analyst in Berkshire

Service Desk Analyst
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Berkshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +23 13 £130 - 1
Newbury -2 6 £136 -17.80%
Bracknell -2 2 £130 +8.33%
Service Desk Analyst
South East

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Berkshire

For the 6 months to 24 November 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Berkshire region featuring Service Desk Analyst in the job title.

1 17 (73.91%) ITIL
2 12 (52.17%) Microsoft
3 10 (43.48%) Active Directory
3 10 (43.48%) Windows
4 8 (34.78%) Microsoft Excel
4 8 (34.78%) Remedy
4 8 (34.78%) Microsoft Office
4 8 (34.78%) Microsoft PowerPoint
5 7 (30.43%) SCCM
5 7 (30.43%) Windows 7
6 6 (26.09%) ITSM
6 6 (26.09%) Microsoft Certification
6 6 (26.09%) SLA
6 6 (26.09%) Windows 10
7 5 (21.74%) Remedy ITSM
7 5 (21.74%) ITIL Certification
7 5 (21.74%) Telecoms
7 5 (21.74%) Replication
7 5 (21.74%) VMware
7 5 (21.74%) Incident Management
8 4 (17.39%) Smartphone
8 4 (17.39%) Agile Software Development
8 4 (17.39%) Data Analysis
8 4 (17.39%) VMware Infrastructure
8 4 (17.39%) Mentoring
8 4 (17.39%) Coaching
8 4 (17.39%) Service Management
8 4 (17.39%) Hyper-V
8 4 (17.39%) Chat Support
9 3 (13.04%) MS Exchange

Service Desk Analyst Skill Set
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (13.04%) MS Exchange
2 1 (4.35%) Exchange Server 2010
2 1 (4.35%) Skype for Business
Applications
1 8 (34.78%) Microsoft Excel
1 8 (34.78%) Microsoft Office
1 8 (34.78%) Microsoft PowerPoint
2 1 (4.35%) MS Visio
Business Applications
1 5 (21.74%) Remedy ITSM
Communications & Networking
1 1 (4.35%) Intranet
1 1 (4.35%) Skype
1 1 (4.35%) SMS
1 1 (4.35%) VPN
General
1 5 (21.74%) Telecoms
2 1 (4.35%) Finance
Miscellaneous
1 5 (21.74%) Replication
2 4 (17.39%) Smartphone
3 2 (8.70%) Analytical Skills
4 1 (4.35%) Management Information System
4 1 (4.35%) Video Conferencing
Operating Systems
1 10 (43.48%) Windows
2 7 (30.43%) Windows 7
3 6 (26.09%) Windows 10
4 1 (4.35%) Windows 8
4 1 (4.35%) Windows Server
4 1 (4.35%) Windows Server 2008
4 1 (4.35%) Windows Server 2012
Processes & Methodologies
1 17 (73.91%) ITIL
2 6 (26.09%) ITSM
3 5 (21.74%) Incident Management
4 4 (17.39%) Agile Software Development
4 4 (17.39%) Chat Support
4 4 (17.39%) Coaching
4 4 (17.39%) Data Analysis
4 4 (17.39%) Mentoring
4 4 (17.39%) Service Management
5 2 (8.70%) Creative Thinking
5 2 (8.70%) CRM
6 1 (4.35%) Application Packaging
6 1 (4.35%) Break/Fix
6 1 (4.35%) Change Management
6 1 (4.35%) Configuration Management
6 1 (4.35%) ITIL V3
Qualifications
1 6 (26.09%) Microsoft Certification
2 5 (21.74%) ITIL Certification
3 2 (8.70%) MCSE
4 1 (4.35%) DV Cleared
4 1 (4.35%) MCP
4 1 (4.35%) SC Cleared
4 1 (4.35%) Security Cleared
Quality Assurance & Compliance
1 6 (26.09%) SLA
System Software
1 10 (43.48%) Active Directory
2 4 (17.39%) Hyper-V
2 4 (17.39%) VMware Infrastructure
Systems Management
1 7 (30.43%) SCCM
2 1 (4.35%) AirWatch
Vendors
1 12 (52.17%) Microsoft
2 8 (34.78%) Remedy
3 5 (21.74%) VMware
4 2 (8.70%) HP
5 1 (4.35%) Cisco