Period
to 21 November 2017

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in Birmingham during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
West Midlands > Birmingham
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 150 172 163
Rank change year-on-year +22 -9 -28
Permanent jobs requiring a 3rd Line Support 41 50 28
As % of all permanent IT jobs advertised in Birmingham 1.06% 1.06% 0.71%
As % of the Job Titles category 1.10% 1.10% 0.73%
Number of salaries quoted 39 53 31
Birmingham median annual salary £37,500 £35,000 £32,500
Median salary % change year-on-year +7.14% +7.69% -13.33%
10th Percentile £23,300 £28,500 £26,250
90th Percentile £42,500 £38,750 £43,750
West Midlands median annual salary £36,000 £35,000 £28,500
% change year-on-year +2.86% +22.81% -18.57%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3740 4551 3818
% of permanent IT jobs with a recognized job title 96.24% 96.40% 97.10%
Number of salaries quoted 2992 3402 3191
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £25,500 £25,500
90th Percentile £65,000 £66,250 £67,500
West Midlands median annual salary £40,000 £40,000 £40,000

3rd Line Support
Job Vacancy Trend in Birmingham

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for 3rd Line Support in Birmingham

3rd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in Birmingham.

Salary trend for 3rd Line Support in Birmingham

3rd Line Support
Salary Histogram in Birmingham

The salary distribution of IT jobs citing 3rd Line Support in Birmingham over the 6 months to 21 November 2017.

Salary histogram for 3rd Line Support in Birmingham

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 21 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 3rd Line Support in the job title.

1 37 (90.24%) Windows
2 23 (56.10%) Windows Server
3 19 (46.34%) VMware
4 18 (43.90%) ITIL
4 18 (43.90%) Microsoft
5 17 (41.46%) Active Directory
5 17 (41.46%) Microsoft Certification
6 16 (39.02%) LAN
7 15 (36.59%) MCSE
8 14 (34.15%) CCNA
8 14 (34.15%) Citrix
8 14 (34.15%) Cisco Certification
8 14 (34.15%) WAN
8 14 (34.15%) VMware Infrastructure
9 13 (31.71%) MS Exchange
10 12 (29.27%) SQL Server
10 12 (29.27%) Firewall
11 11 (26.83%) Windows Server 2003
11 11 (26.83%) Project Management
11 11 (26.83%) Windows Server 2008
12 10 (24.39%) SAN
12 10 (24.39%) PRINCE2
12 10 (24.39%) VoIP
13 9 (21.95%) TCP/IP
13 9 (21.95%) Stakeholder Management
14 8 (19.51%) Disaster Recovery
14 8 (19.51%) Business Continuity
14 8 (19.51%) Network Design
14 8 (19.51%) ISO/IEC 27001
14 8 (19.51%) COBIT

3rd Line Support Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (31.71%) MS Exchange
2 4 (9.76%) Exchange Server 2010
2 4 (9.76%) IIS
3 2 (4.88%) Exchange Server 2013
3 2 (4.88%) SharePoint
4 1 (2.44%) Blackberry Enterprise Server
4 1 (2.44%) SharePoint 2013
4 1 (2.44%) Skype for Business
Applications
1 7 (17.07%) Microsoft Office
2 4 (9.76%) Microsoft Excel
Business Applications
1 2 (4.88%) Workfront
Cloud Services
1 6 (14.63%) Microsoft Azure
2 5 (12.20%) Office 365
3 1 (2.44%) Amazon AWS
3 1 (2.44%) Amazon EC2
Communications & Networking
1 16 (39.02%) LAN
2 14 (34.15%) WAN
3 12 (29.27%) Firewall
4 10 (24.39%) SAN
4 10 (24.39%) VoIP
5 9 (21.95%) TCP/IP
6 8 (19.51%) IPsec
6 8 (19.51%) SSL
7 5 (12.20%) DHCP
8 4 (9.76%) Internet
8 4 (9.76%) VLAN
8 4 (9.76%) VPN
8 4 (9.76%) Wi-Fi
9 2 (4.88%) DNS
10 1 (2.44%) Network Security
10 1 (2.44%) Skype
10 1 (2.44%) Unified Communications
Database & Business Intelligence
1 12 (29.27%) SQL Server
2 4 (9.76%) SQL Server 2008
Development Applications
1 4 (9.76%) SQL Server Management Studio (SSMS)
2 3 (7.32%) InstallShield
2 3 (7.32%) MSI
General
1 8 (19.51%) Finance
2 1 (2.44%) Retail
Miscellaneous
1 3 (7.32%) Driving Licence
2 1 (2.44%) Blackberry
2 1 (2.44%) Computer Science
2 1 (2.44%) Data Centre
2 1 (2.44%) Private Cloud
2 1 (2.44%) Video Conferencing
Operating Systems
1 37 (90.24%) Windows
2 23 (56.10%) Windows Server
3 11 (26.83%) Windows Server 2003
3 11 (26.83%) Windows Server 2008
4 7 (17.07%) Windows 7
4 7 (17.07%) Windows Server 2012
5 3 (7.32%) Windows 10
6 2 (4.88%) Linux
Processes & Methodologies
1 18 (43.90%) ITIL
2 11 (26.83%) Project Management
3 10 (24.39%) PRINCE2
4 9 (21.95%) Stakeholder Management
5 8 (19.51%) BCP
5 8 (19.51%) Business Continuity
5 8 (19.51%) Business Continuity Planning
5 8 (19.51%) Contingency Planning
5 8 (19.51%) Disaster Recovery
5 8 (19.51%) IT Strategy
5 8 (19.51%) Network Design
5 8 (19.51%) Six Sigma
5 8 (19.51%) Translating Business Requirements
6 5 (12.20%) Configuration Management
7 4 (9.76%) Incident Management
7 4 (9.76%) Performance Analysis
7 4 (9.76%) Presales
7 4 (9.76%) Process Improvement
7 4 (9.76%) Release Management
8 3 (7.32%) Personalization
Programming Languages
1 6 (14.63%) SQL
2 4 (9.76%) PowerShell
3 3 (7.32%) VBScript
Qualifications
1 17 (41.46%) Microsoft Certification
2 15 (36.59%) MCSE
3 14 (34.15%) CCNA
3 14 (34.15%) Cisco Certification
4 6 (14.63%) Degree
5 5 (12.20%) MCP
6 2 (4.88%) DBS Check
6 2 (4.88%) ITIL Certification
6 2 (4.88%) MCITP
6 2 (4.88%) MCSA
7 1 (2.44%) Computer Science Degree
7 1 (2.44%) MCSD
7 1 (2.44%) PMI Certification
7 1 (2.44%) PMP
7 1 (2.44%) PRINCE2 Certification
Quality Assurance & Compliance
1 8 (19.51%) COBIT
1 8 (19.51%) ISO/IEC 27001
2 4 (9.76%) SLA
System Software
1 17 (41.46%) Active Directory
2 14 (34.15%) VMware Infrastructure
3 8 (19.51%) VMware ESXi
4 5 (12.20%) Hyper-V
5 3 (7.32%) Microsoft App-V
6 2 (4.88%) XenApp
6 2 (4.88%) XenServer
7 1 (2.44%) vSphere
Systems Management
1 6 (14.63%) SCCM
2 2 (4.88%) SCOM
3 1 (2.44%) Backup Exec
Vendors
1 19 (46.34%) VMware
2 18 (43.90%) Microsoft
3 14 (34.15%) Citrix
4 4 (9.76%) Cisco
5 3 (7.32%) AppSense
5 3 (7.32%) EMC
5 3 (7.32%) NetApp
6 2 (4.88%) AVG
6 2 (4.88%) LANDesk
6 2 (4.88%) Remedy
6 2 (4.88%) ServiceNow
6 2 (4.88%) Sophos
7 1 (2.44%) Dell
7 1 (2.44%) HP
7 1 (2.44%) Veeam