Period
to 25 April 2018

The median annual salary for a 3rd Line Support was £33,500 in advertised job vacancies in the West Midlands during the 6 months to 25 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > West Midlands
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 260 245 213
Rank change year-on-year -15 -32 -36
Permanent jobs requiring a 3rd Line Support 53 68 127
As % of all permanent IT jobs advertised in the West Midlands 0.55% 0.70% 1.10%
As % of the Job Titles category 0.57% 0.72% 1.14%
Number of salaries quoted 49 60 110
West Midlands median annual salary £33,500 £35,500 £35,000
Median salary % change year-on-year -5.63% +1.43% -2.78%
10th Percentile £26,250 £27,725 £23,500
90th Percentile £42,500 £47,500 £45,000
England median annual salary £37,500 £37,500 £37,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9,303 9,393 11,157
% of permanent IT jobs with a recognized job title 96.55% 97.31% 96.41%
Number of salaries quoted 7,262 7,695 9,079
West Midlands median annual salary £42,099 £40,000 £40,500
Median salary % change year-on-year +5.25% -1.23% +1.25%
10th Percentile £24,250 £24,500 £24,110
90th Percentile £66,250 £62,500 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the West Midlands.

Salary trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 3rd Line Support in the West Midlands over the 6 months to 25 April 2018.

Salary histogram for 3rd Line Support in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -16 21 £32,500 -5.80% 2
Solihull - 10 £35,000 -
Staffordshire -9 7 £33,500 -4.29% 4
Worcestershire +35 6 £27,500 -11.29% 4
Coventry -9 5 £36,792 +18.68%
Warwickshire 0 2 £34,000 -11.69%
West Bromwich - 1 £32,500 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 25 April 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 3rd Line Support in the job title.

1 40 (75.47%) Windows
2 35 (66.04%) Windows Server
3 32 (60.38%) VMware
4 31 (58.49%) Active Directory
5 25 (47.17%) VMware Infrastructure
5 25 (47.17%) Hyper-V
6 22 (41.51%) Office 365
7 21 (39.62%) MS Exchange
8 20 (37.74%) Microsoft
9 19 (35.85%) SQL Server
10 18 (33.96%) Cisco
10 18 (33.96%) Microsoft Certification
10 18 (33.96%) Firewall
11 17 (32.08%) Windows Server 2008
11 17 (32.08%) TCP/IP
12 16 (30.19%) DNS
13 15 (28.30%) DHCP
14 13 (24.53%) VLAN
14 13 (24.53%) WAN
14 13 (24.53%) LAN
14 13 (24.53%) SQL
15 12 (22.64%) Cisco Certification
15 12 (22.64%) SAN
15 12 (22.64%) CCNA
15 12 (22.64%) PowerShell
16 11 (20.75%) MCSE
17 10 (18.87%) VoIP
17 10 (18.87%) Windows Server 2012
17 10 (18.87%) Driving Licence
18 9 (16.98%) Microsoft Azure

3rd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (39.62%) MS Exchange
2 7 (13.21%) Exchange Server 2010
2 7 (13.21%) Exchange Server 2013
3 1 (1.89%) Exchange Server 2003
3 1 (1.89%) IIS
3 1 (1.89%) Skype for Business
Applications
1 4 (7.55%) Microsoft Office
Cloud Services
1 22 (41.51%) Office 365
2 9 (16.98%) Microsoft Azure
3 2 (3.77%) Dropbox
4 1 (1.89%) Azure Active Directory
4 1 (1.89%) IaaS
Communications & Networking
1 18 (33.96%) Firewall
2 17 (32.08%) TCP/IP
3 16 (30.19%) DNS
4 15 (28.30%) DHCP
5 13 (24.53%) LAN
5 13 (24.53%) VLAN
5 13 (24.53%) WAN
6 12 (22.64%) SAN
7 10 (18.87%) VoIP
8 8 (15.09%) SSL
9 6 (11.32%) Cisco IOS
10 5 (9.43%) IPsec
11 4 (7.55%) Cisco ASA
11 4 (7.55%) Skype
12 3 (5.66%) VPN
12 3 (5.66%) Wireless
13 2 (3.77%) IPv6
14 1 (1.89%) Kerberos
14 1 (1.89%) MPLS
14 1 (1.89%) WLAN
Database & Business Intelligence
1 19 (35.85%) SQL Server
2 4 (7.55%) SQL Server 2012
3 3 (5.66%) Big Data
3 3 (5.66%) MySQL
3 3 (5.66%) Relational Database
4 2 (3.77%) SQL Server Integration Services
4 2 (3.77%) SQL Server Reporting Services
General
1 5 (9.43%) Finance
1 5 (9.43%) Telecoms
2 3 (5.66%) Retail
3 2 (3.77%) French Language
3 2 (3.77%) German Language
3 2 (3.77%) Law
3 2 (3.77%) Legal
3 2 (3.77%) Manufacturing
Libraries, Frameworks & Software Standards
1 5 (9.43%) WSH
2 3 (5.66%) LDAP
Miscellaneous
1 10 (18.87%) Driving Licence
2 4 (7.55%) Clustering
2 4 (7.55%) Enterprise Storage
3 3 (5.66%) Analytical Skills
4 1 (1.89%) Enterprise Software
4 1 (1.89%) Replication
4 1 (1.89%) Smartphone
Operating Systems
1 40 (75.47%) Windows
2 35 (66.04%) Windows Server
3 17 (32.08%) Windows Server 2008
4 10 (18.87%) Windows Server 2012
5 7 (13.21%) Windows Server 2003
6 4 (7.55%) Android
6 4 (7.55%) Windows 10
7 3 (5.66%) Linux
7 3 (5.66%) Windows 7
Processes & Methodologies
1 8 (15.09%) ITIL
2 7 (13.21%) Migration
2 7 (13.21%) PRINCE2
2 7 (13.21%) Problem-Solving
3 4 (7.55%) Disaster Recovery
3 4 (7.55%) Project Management
4 3 (5.66%) Data Science
4 3 (5.66%) OO
4 3 (5.66%) OOP
4 3 (5.66%) People Management
4 3 (5.66%) Strategic Thinking
5 2 (3.77%) Business Continuity
5 2 (3.77%) Business Continuity Planning
5 2 (3.77%) High Availability
5 2 (3.77%) Incident Management
5 2 (3.77%) Mentoring
5 2 (3.77%) Mobile Device Management
5 2 (3.77%) Network Design
5 2 (3.77%) Stakeholder Management
5 2 (3.77%) Supplier Management
Programming Languages
1 13 (24.53%) SQL
2 12 (22.64%) PowerShell
3 5 (9.43%) VBScript
4 3 (5.66%) C#
4 3 (5.66%) Java
4 3 (5.66%) JavaScript
4 3 (5.66%) PL/SQL
4 3 (5.66%) Python
Qualifications
1 18 (33.96%) Microsoft Certification
2 12 (22.64%) CCNA
2 12 (22.64%) Cisco Certification
3 11 (20.75%) MCSE
4 9 (16.98%) MCITP
5 8 (15.09%) DBS Check
6 6 (11.32%) MCSA
7 5 (9.43%) MCP
7 5 (9.43%) VMware Certified Professional (VCP)
8 4 (7.55%) CCENT
8 4 (7.55%) Degree
8 4 (7.55%) ITIL Certification
8 4 (7.55%) VCP5
9 3 (5.66%) HND
9 3 (5.66%) VCP4
10 2 (3.77%) SCSE
11 1 (1.89%) CCA
11 1 (1.89%) CCNP
11 1 (1.89%) Citrix Certification
Quality Assurance & Compliance
1 2 (3.77%) COBIT
1 2 (3.77%) ISO/IEC 27001
System Software
1 31 (58.49%) Active Directory
2 25 (47.17%) Hyper-V
2 25 (47.17%) VMware Infrastructure
3 6 (11.32%) VMware ESXi
4 1 (1.89%) XenApp
Systems Management
1 7 (13.21%) SCCM
2 2 (3.77%) Backup Exec
3 1 (1.89%) McAfee ePO
3 1 (1.89%) Norton AntiVirus
3 1 (1.89%) SCOM
3 1 (1.89%) WSUS
Vendors
1 32 (60.38%) VMware
2 20 (37.74%) Microsoft
3 18 (33.96%) Cisco
4 8 (15.09%) Citrix
5 6 (11.32%) Sophos
6 5 (9.43%) AVG
6 5 (9.43%) Oracle
7 4 (7.55%) CheckPoint
8 3 (5.66%) arcserve
8 3 (5.66%) Symantec
8 3 (5.66%) Veritas
9 2 (3.77%) Adobe
9 2 (3.77%) Apple
9 2 (3.77%) ConnectWise
9 2 (3.77%) Fujitsu
9 2 (3.77%) HP
9 2 (3.77%) Kaseya
9 2 (3.77%) McAfee
9 2 (3.77%) Veeam
9 2 (3.77%) WatchGuard