Period
to 21 January 2019

The median annual salary for a 3rd Line Support was £30,000 in advertised job vacancies in the West Midlands during the 6 months to 21 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > West Midlands
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 250 251 205
Rank change year-on-year +1 -46 +17
Permanent jobs requiring a 3rd Line Support 29 61 118
As % of all permanent IT jobs advertised in the West Midlands 0.38% 0.63% 1.13%
As % of the Job Titles category 0.39% 0.65% 1.17%
Number of salaries quoted 23 52 115
West Midlands median annual salary £30,000 £33,500 £35,000
Median salary % change year-on-year -10.45% -4.29% +20.69%
10th Percentile £26,250 £26,000 £27,500
90th Percentile £43,250 £39,000 £45,500
England median annual salary £35,000 £37,500 £36,200
% change year-on-year -6.67% +3.59% -3.47%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,384 9,372 10,101
% of permanent IT jobs with a recognized job title 95.56% 96.70% 96.88%
Number of salaries quoted 5,614 7,465 8,024
West Midlands median annual salary £44,000 £40,000 £40,000
Median salary % change year-on-year +10.00% - -
10th Percentile £25,075 £23,750 £23,750
90th Percentile £70,000 £65,000 £62,500
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

3rd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the West Midlands.

Salary trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 3rd Line Support in the West Midlands over the 6 months to 21 January 2019.

Salary histogram for 3rd Line Support in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -13 8 £31,000 -7.46% 1
Worcestershire -2 7 £32,625 +21.96%
Staffordshire +27 6 £32,500 -2.99% 1
Coventry +13 5 £27,500 -19.46%
Warwickshire +36 1 £41,000 +24.24%
Halesowen - 1 £26,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 21 January 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 3rd Line Support in the job title.

1 20 (68.97%) Windows
2 14 (48.28%) Firewall
2 14 (48.28%) Microsoft
2 14 (48.28%) Active Directory
3 13 (44.83%) VMware
4 11 (37.93%) Office 365
5 10 (34.48%) Windows Server 2012
5 10 (34.48%) Windows Server
6 9 (31.03%) Hyper-V
6 9 (31.03%) Cisco
7 8 (27.59%) MS Exchange
7 8 (27.59%) SQL
8 7 (24.14%) ITIL
9 6 (20.69%) LAN
9 6 (20.69%) VoIP
9 6 (20.69%) WAN
9 6 (20.69%) DHCP
9 6 (20.69%) TCP/IP
9 6 (20.69%) HP
9 6 (20.69%) DNS
10 5 (17.24%) VMware Infrastructure
10 5 (17.24%) Windows Server 2008
11 4 (13.79%) ITIL V3
11 4 (13.79%) Linux
11 4 (13.79%) SAN
11 4 (13.79%) Windows Server 2003
11 4 (13.79%) Manufacturing
12 3 (10.34%) Finance
12 3 (10.34%) Microsoft Certification
12 3 (10.34%) MCSE

3rd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (27.59%) MS Exchange
2 3 (10.34%) Exchange Server 2007
2 3 (10.34%) Exchange Server 2010
2 3 (10.34%) Exchange Server 2013
3 2 (6.90%) Skype for Business
4 1 (3.45%) Exchange Server 2003
4 1 (3.45%) IIS
4 1 (3.45%) SharePoint
Applications
1 3 (10.34%) Microsoft Office
Cloud Services
1 11 (37.93%) Office 365
2 3 (10.34%) Microsoft Azure
3 1 (3.45%) Amazon AWS
3 1 (3.45%) Mimecast
3 1 (3.45%) SaaS
Communications & Networking
1 14 (48.28%) Firewall
2 6 (20.69%) DHCP
2 6 (20.69%) DNS
2 6 (20.69%) LAN
2 6 (20.69%) TCP/IP
2 6 (20.69%) VoIP
2 6 (20.69%) WAN
3 4 (13.79%) SAN
4 3 (10.34%) Skype
4 3 (10.34%) VPN
5 2 (6.90%) Wi-Fi
6 1 (3.45%) Ethernet
6 1 (3.45%) NAS
6 1 (3.45%) Network Security
6 1 (3.45%) Unified Communications
6 1 (3.45%) VLAN
6 1 (3.45%) VRRP
6 1 (3.45%) WLAN
Database & Business Intelligence
1 1 (3.45%) MySQL
1 1 (3.45%) Oracle Database
1 1 (3.45%) SQL Server
1 1 (3.45%) UniData
General
1 4 (13.79%) Manufacturing
2 3 (10.34%) Finance
3 2 (6.90%) Electronics
4 1 (3.45%) Automotive
4 1 (3.45%) Marketing
4 1 (3.45%) Retail
4 1 (3.45%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.45%) Java EE
1 1 (3.45%) Web Services
Miscellaneous
1 3 (10.34%) Clustering
2 2 (6.90%) Data Centre
2 2 (6.90%) Replication
3 1 (3.45%) Analytical Skills
3 1 (3.45%) Enterprise Storage
3 1 (3.45%) Greenfield Project
3 1 (3.45%) Infotainment
3 1 (3.45%) Virtual Team
Operating Systems
1 20 (68.97%) Windows
2 10 (34.48%) Windows Server
2 10 (34.48%) Windows Server 2012
3 5 (17.24%) Windows Server 2008
4 4 (13.79%) Linux
4 4 (13.79%) Windows Server 2003
5 3 (10.34%) Windows 7
5 3 (10.34%) Windows 8
5 3 (10.34%) Windows XP
6 2 (6.90%) Windows 10
Processes & Methodologies
1 7 (24.14%) ITIL
2 4 (13.79%) ITIL V3
3 3 (10.34%) Infrastructure Engineering
3 3 (10.34%) PDM
4 2 (6.90%) Mentoring
4 2 (6.90%) Mobile Device Management
4 2 (6.90%) Operations Management
4 2 (6.90%) Performance Management
4 2 (6.90%) Problem Management
4 2 (6.90%) Service Management
5 1 (3.45%) Antivirus Management
5 1 (3.45%) Change Management
5 1 (3.45%) Chat Support
5 1 (3.45%) Cybersecurity
5 1 (3.45%) High Availability
5 1 (3.45%) IT Strategy
5 1 (3.45%) Network Architecture
5 1 (3.45%) Presales
5 1 (3.45%) Problem-Solving
5 1 (3.45%) Virtual Environments
Programming Languages
1 8 (27.59%) SQL
2 2 (6.90%) PowerShell
3 1 (3.45%) Java
3 1 (3.45%) Python
Qualifications
1 3 (10.34%) MCSA
1 3 (10.34%) MCSE
1 3 (10.34%) Microsoft Certification
2 2 (6.90%) ITIL Certification
2 2 (6.90%) MCP
3 1 (3.45%) CCA
3 1 (3.45%) CCAA
3 1 (3.45%) CCNA
3 1 (3.45%) CCNP
3 1 (3.45%) Cisco Certification
3 1 (3.45%) Citrix Certification
3 1 (3.45%) HNC
3 1 (3.45%) HND
3 1 (3.45%) MCITP
3 1 (3.45%) VCAP
3 1 (3.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (6.90%) GDPR
2 1 (3.45%) SLA
System Software
1 14 (48.28%) Active Directory
2 9 (31.03%) Hyper-V
3 5 (17.24%) VMware Infrastructure
4 3 (10.34%) VMware ESXi
5 2 (6.90%) Virtual Servers
5 2 (6.90%) vSphere
6 1 (3.45%) BitLocker
6 1 (3.45%) Microsoft App-V
6 1 (3.45%) Microsoft Virtual Server
6 1 (3.45%) XenApp
6 1 (3.45%) XenDesktop
Systems Management
1 2 (6.90%) SCCM
2 1 (3.45%) SCOM
Vendors
1 14 (48.28%) Microsoft
2 13 (44.83%) VMware
3 9 (31.03%) Cisco
4 6 (20.69%) HP
5 3 (10.34%) Citrix
5 3 (10.34%) Mitel
5 3 (10.34%) Veeam
5 3 (10.34%) WatchGuard
6 2 (6.90%) CheckPoint
6 2 (6.90%) SolarWinds
7 1 (3.45%) Aruba
7 1 (3.45%) Avaya
7 1 (3.45%) Fortinet
7 1 (3.45%) Juniper
7 1 (3.45%) Kaspersky
7 1 (3.45%) NetApp
7 1 (3.45%) Oracle
7 1 (3.45%) SAP