The median annual salary for a 3rd Line Support was £40,000 in advertised job vacancies in the West Midlands during the 3 months to 28 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England / West Midlands
3 months to
28 Apr 2017
Same period 2016 Same period 2015
Rank 200 164 160
Rank change year-on-year -36 -4  
Permanent jobs requiring a 3rd Line Support 22 79 58
As % of all permanent IT jobs advertised in the West Midlands 0.44% 1.27% 1.09%
As % of the Job Titles category 0.45% 1.32% 1.12%
Number of salaries quoted 20 65 41
Median salary £40,000 £34,286 £35,000
Median salary % change year-on-year +16.66% -2.04%  
90% offered a salary of more than £30,000 £25,000 £27,000
10% offered a salary of more than £45,000 £40,500 £42,000
UK excluding London median salary £35,000 £35,000 £35,000

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4869 5999 5167
As % of all permanent IT job vacancies advertised in the West Midlands 97.21% 96.31% 97.03%
Number of salaries quoted 4100 4777 4376
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £57,500 £59,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

3rd Line Support
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured 3rd Line Support in the job title.

Job vacancy trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the West Midlands.

Salary trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 3rd Line Support in the West Midlands over the 3 months to 28 April 2017.

Salary histogram for 3rd Line Support in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 3 months to 28 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 7 £35,500 +9.23%
Herefordshire - 7 £45,000 -
Coventry -2 4 £31,750 -21.60% 1
Staffordshire -3 4 £42,000 +38.84%
Walsall -1 1 £30,000 +9.09%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 28 April 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 3rd Line Support in the job title.

1 29 (42.03%) Cisco
2 25 (36.23%) Active Directory
3 24 (34.78%) Windows
4 23 (33.33%) ITIL
5 22 (31.88%) VMware
6 21 (30.43%) Firewall
7 20 (28.99%) Cisco Certification
7 20 (28.99%) Windows Server
8 19 (27.54%) MS Exchange
9 18 (26.09%) Skype
10 17 (24.64%) Office 365
11 16 (23.19%) Network Security
11 16 (23.19%) Network Design
12 15 (21.74%) Microsoft
12 15 (21.74%) CCIE
12 15 (21.74%) CCNP
12 15 (21.74%) CCNA
12 15 (21.74%) Avaya
13 14 (20.29%) Windows Server 2012
13 14 (20.29%) Exchange Server 2013
14 13 (18.84%) Microsoft Azure
15 12 (17.39%) VMware Infrastructure
16 11 (15.94%) DNS
16 11 (15.94%) Exchange Server 2010
17 9 (13.04%) SQL
17 9 (13.04%) SQL Server
18 8 (11.59%) Microsoft Office
18 8 (11.59%) IaaS
18 8 (11.59%) Root Cause Analysis
18 8 (11.59%) Windows Server 2008

3rd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (27.54%) MS Exchange
2 14 (20.29%) Exchange Server 2013
3 11 (15.94%) Exchange Server 2010
4 7 (10.14%) Blackberry Enterprise Server
5 5 (7.25%) IIS
5 5 (7.25%) Site Server
6 3 (4.35%) Apache
6 3 (4.35%) Skype for Business
7 2 (2.90%) SharePoint
8 1 (1.45%) Exchange Server 2007
Applications
1 8 (11.59%) Microsoft Office
2 2 (2.90%) Spreadsheet
3 1 (1.45%) Microsoft Excel
Cloud Services
1 17 (24.64%) Office 365
2 13 (18.84%) Microsoft Azure
3 8 (11.59%) IaaS
4 5 (7.25%) Mimecast
5 1 (1.45%) OneDrive
Communications & Networking
1 21 (30.43%) Firewall
2 18 (26.09%) Skype
3 16 (23.19%) Network Security
4 11 (15.94%) DNS
5 6 (8.70%) VLAN
6 5 (7.25%) SAN
6 5 (7.25%) TCP/IP
7 4 (5.80%) NAS
8 3 (4.35%) DDNS
8 3 (4.35%) DHCP
8 3 (4.35%) Remote Desktop
9 2 (2.90%) ATM
9 2 (2.90%) LAN
9 2 (2.90%) WAN
10 1 (1.45%) Cisco ASA
10 1 (1.45%) ISDN
Database & Business Intelligence
1 9 (13.04%) SQL Server
2 4 (5.80%) MySQL
3 2 (2.90%) Relational Database
4 1 (1.45%) Crystal Reports
4 1 (1.45%) SQL Server 2008
4 1 (1.45%) SQL Server Reporting Services
Development Applications
1 2 (2.90%) Git (software)
1 2 (2.90%) Subversion
1 2 (2.90%) TortoiseSVN
1 2 (2.90%) Visual Studio
General
1 7 (10.14%) Finance
2 5 (7.25%) Retail
3 2 (2.90%) Back Office
4 1 (1.45%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.45%) .NET
1 1 (1.45%) .NET Framework
1 1 (1.45%) LAMP
Miscellaneous
1 4 (5.80%) Data Centre
1 4 (5.80%) Video Conferencing
2 3 (4.35%) Analytical Skills
2 3 (4.35%) Clustering
3 2 (2.90%) AS400
3 2 (2.90%) iSeries
4 1 (1.45%) Driving Licence
4 1 (1.45%) Enterprise Storage
4 1 (1.45%) FMCG
4 1 (1.45%) Replication
Operating Systems
1 24 (34.78%) Windows
2 20 (28.99%) Windows Server
3 14 (20.29%) Windows Server 2012
4 8 (11.59%) Windows Server 2008
5 5 (7.25%) Linux
5 5 (7.25%) Windows Server 2003
6 3 (4.35%) Unix
6 3 (4.35%) Windows 7
7 2 (2.90%) HPUX
7 2 (2.90%) Red Hat Enterprise Linux
8 1 (1.45%) Windows 10
Processes & Methodologies
1 23 (33.33%) ITIL
2 16 (23.19%) Network Design
3 8 (11.59%) Root Cause Analysis
4 5 (7.25%) Migration
4 5 (7.25%) Server Building
5 4 (5.80%) System Testing
6 3 (4.35%) Disaster Recovery
6 3 (4.35%) Problem Management
6 3 (4.35%) Project Management
7 2 (2.90%) Capacity Planning
7 2 (2.90%) Network Monitoring
7 2 (2.90%) OO
7 2 (2.90%) People Management
7 2 (2.90%) RAD
7 2 (2.90%) Service Management
8 1 (1.45%) Capacity Management
8 1 (1.45%) Infrastructure Monitoring
8 1 (1.45%) Patch Management
8 1 (1.45%) Performance Tuning
8 1 (1.45%) Server Patching
Programming Languages
1 9 (13.04%) SQL
2 3 (4.35%) PowerShell
3 2 (2.90%) C#
3 2 (2.90%) Delphi
3 2 (2.90%) Java
3 2 (2.90%) RPG
3 2 (2.90%) Shell Script
4 1 (1.45%) C
4 1 (1.45%) T-SQL
4 1 (1.45%) VB.NET
Qualifications
1 20 (28.99%) Cisco Certification
2 15 (21.74%) CCIE
2 15 (21.74%) CCNA
2 15 (21.74%) CCNP
3 3 (4.35%) SC Cleared
3 3 (4.35%) Security Cleared
4 2 (2.90%) ITIL Certification
4 2 (2.90%) Microsoft Certification
5 1 (1.45%) Degree
Quality Assurance & Compliance
1 6 (8.70%) SLA
System Software
1 25 (36.23%) Active Directory
2 12 (17.39%) VMware Infrastructure
3 8 (11.59%) Hyper-V
4 5 (7.25%) Terminal Services
5 2 (2.90%) Virtual Servers
5 2 (2.90%) vSphere
5 2 (2.90%) XenApp
6 1 (1.45%) BitLocker
6 1 (1.45%) Microsoft Virtual Server
6 1 (1.45%) NFS
Systems Management
1 5 (7.25%) Norton AntiVirus
2 2 (2.90%) Ansible
2 2 (2.90%) SCCM
3 1 (1.45%) Microsoft Data Protection Manager
3 1 (1.45%) Puppet
3 1 (1.45%) SCDPM
3 1 (1.45%) SCOM
3 1 (1.45%) vCenter Server
Vendors
1 29 (42.03%) Cisco
2 22 (31.88%) VMware
3 15 (21.74%) Avaya
3 15 (21.74%) Microsoft
4 6 (8.70%) Citrix
4 6 (8.70%) WatchGuard
5 5 (7.25%) Acronis
5 5 (7.25%) arcserve
5 5 (7.25%) Cyberoam
5 5 (7.25%) Intel Security
5 5 (7.25%) Kaspersky
5 5 (7.25%) Proofpoint
5 5 (7.25%) SonicWALL
5 5 (7.25%) Sophos
5 5 (7.25%) Symantec
5 5 (7.25%) Webroot
6 4 (5.80%) Apple
6 4 (5.80%) MobileIron
6 4 (5.80%) SolarWinds
7 3 (4.35%) NetApp
Coventry, West Midlands (County)
Oscar
Salary: £20000 - £32000 per annum
Posted: 23 hours ago