Period
to 17 January 2018

The median annual salary for a 3rd Line Support was £33,500 in advertised job vacancies in the West Midlands during the 6 months to 17 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > West Midlands
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 255 210 226
Rank change year-on-year -45 +16 -49
Permanent jobs requiring a 3rd Line Support 61 118 91
As % of all permanent IT jobs advertised in the West Midlands 0.63% 1.12% 0.89%
As % of the Job Titles category 0.65% 1.15% 0.91%
Number of salaries quoted 52 116 85
West Midlands median annual salary £33,500 £35,000 £28,500
Median salary % change year-on-year -4.29% +22.81% -22.45%
10th Percentile £26,000 £27,000 £23,000
90th Percentile £39,000 £47,500 £47,500
England median annual salary £37,500 £36,000 £37,500
% change year-on-year +4.17% -4.00% +4.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9,425 10,219 9,962
% of permanent IT jobs with a recognized job title 96.75% 96.84% 97.04%
Number of salaries quoted 7,543 8,123 8,364
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,750 £24,750
90th Percentile £65,000 £62,500 £62,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

3rd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the West Midlands.

Salary trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 3rd Line Support in the West Midlands over the 6 months to 17 January 2018.

Salary histogram for 3rd Line Support in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +1 24 £33,500 -3.60% 2
Solihull -7 13 £29,250 -22.00% 1
Coventry -8 7 £34,146 -20.13% 1
Staffordshire -11 6 £33,500 -4.29% 1
Shropshire -2 4 - -
Worcestershire -1 3 £26,750 -13.71% 6
Wednesbury - 3 £36,000 -
Warwickshire -1 1 £33,000 +6.45% 3
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 January 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 3rd Line Support in the job title.

1 45 (73.77%) Windows
2 37 (60.66%) Active Directory
2 37 (60.66%) VMware
2 37 (60.66%) Windows Server
3 33 (54.10%) MS Exchange
4 32 (52.46%) Microsoft
5 23 (37.70%) Firewall
5 23 (37.70%) Microsoft Certification
6 22 (36.07%) VMware Infrastructure
7 21 (34.43%) Citrix
8 18 (29.51%) Windows Server 2008
8 18 (29.51%) Hyper-V
9 17 (27.87%) SAN
9 17 (27.87%) SQL Server
10 16 (26.23%) ITIL
10 16 (26.23%) VoIP
11 15 (24.59%) LAN
12 14 (22.95%) WAN
12 14 (22.95%) Office 365
13 13 (21.31%) Exchange Server 2010
13 13 (21.31%) MCSE
13 13 (21.31%) Project Management
13 13 (21.31%) Cisco Certification
13 13 (21.31%) CCNA
14 12 (19.67%) TCP/IP
15 11 (18.03%) Finance
16 10 (16.39%) Microsoft Office
16 10 (16.39%) SQL
16 10 (16.39%) PRINCE2
16 10 (16.39%) DNS

3rd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (54.10%) MS Exchange
2 13 (21.31%) Exchange Server 2010
3 6 (9.84%) Exchange Server 2013
4 4 (6.56%) Apache
4 4 (6.56%) IIS
5 2 (3.28%) Skype for Business
Applications
1 10 (16.39%) Microsoft Office
2 2 (3.28%) Microsoft Excel
Business Applications
1 2 (3.28%) Workfront
Cloud Services
1 14 (22.95%) Office 365
2 10 (16.39%) Microsoft Azure
3 1 (1.64%) Amazon AWS
3 1 (1.64%) Amazon EC2
3 1 (1.64%) Azure Active Directory
3 1 (1.64%) IaaS
Communications & Networking
1 23 (37.70%) Firewall
2 17 (27.87%) SAN
3 16 (26.23%) VoIP
4 15 (24.59%) LAN
5 14 (22.95%) WAN
6 12 (19.67%) TCP/IP
7 10 (16.39%) DNS
7 10 (16.39%) SSL
8 8 (13.11%) IPsec
9 5 (8.20%) VLAN
10 4 (6.56%) Cisco IOS
10 4 (6.56%) DDNS
10 4 (6.56%) DHCP
10 4 (6.56%) NAS
10 4 (6.56%) Remote Desktop
11 3 (4.92%) Skype
12 2 (3.28%) LDAP
13 1 (1.64%) iSCSI
13 1 (1.64%) VPN
Database & Business Intelligence
1 17 (27.87%) SQL Server
2 7 (11.48%) MySQL
3 4 (6.56%) SQL Server 2012
4 3 (4.92%) Big Data
4 3 (4.92%) Relational Database
Development Applications
1 1 (1.64%) InstallShield
1 1 (1.64%) MSI
General
1 11 (18.03%) Finance
2 3 (4.92%) Telecoms
3 2 (3.28%) French Language
3 2 (3.28%) German Language
3 2 (3.28%) Law
Libraries, Frameworks & Software Standards
1 2 (3.28%) .NET
Miscellaneous
1 7 (11.48%) Data Centre
1 7 (11.48%) Enterprise Storage
2 6 (9.84%) Driving Licence
3 4 (6.56%) Clustering
3 4 (6.56%) Public Cloud
4 2 (3.28%) Analytical Skills
4 2 (3.28%) Enterprise Software
5 1 (1.64%) Replication
5 1 (1.64%) Smartphone
Operating Systems
1 45 (73.77%) Windows
2 37 (60.66%) Windows Server
3 18 (29.51%) Windows Server 2008
4 10 (16.39%) Windows Server 2003
4 10 (16.39%) Windows Server 2012
5 4 (6.56%) Windows 10
6 2 (3.28%) Android
6 2 (3.28%) Linux
7 1 (1.64%) Windows 7
7 1 (1.64%) Windows XP
Processes & Methodologies
1 16 (26.23%) ITIL
2 13 (21.31%) Project Management
3 10 (16.39%) PRINCE2
4 8 (13.11%) BCP
4 8 (13.11%) Business Continuity
4 8 (13.11%) Business Continuity Planning
4 8 (13.11%) Contingency Planning
4 8 (13.11%) Disaster Recovery
4 8 (13.11%) IT Strategy
4 8 (13.11%) Network Design
4 8 (13.11%) Six Sigma
4 8 (13.11%) Stakeholder Management
4 8 (13.11%) Translating Business Requirements
5 5 (8.20%) Migration
6 3 (4.92%) Configuration Management
6 3 (4.92%) OO
6 3 (4.92%) OOP
6 3 (4.92%) People Management
6 3 (4.92%) Service Delivery
6 3 (4.92%) Service Management
Programming Languages
1 10 (16.39%) SQL
2 5 (8.20%) PowerShell
3 4 (6.56%) C#
3 4 (6.56%) JavaScript
4 3 (4.92%) Java
4 3 (4.92%) PL/SQL
4 3 (4.92%) Python
5 1 (1.64%) VBScript
Qualifications
1 23 (37.70%) Microsoft Certification
2 13 (21.31%) CCNA
2 13 (21.31%) Cisco Certification
2 13 (21.31%) MCSE
3 8 (13.11%) MCP
4 6 (9.84%) Degree
5 5 (8.20%) Citrix Certification
5 5 (8.20%) DBS Check
6 4 (6.56%) CCENT
6 4 (6.56%) MCITP
6 4 (6.56%) MCSA
6 4 (6.56%) VCP5
6 4 (6.56%) VMware Certified Professional (VCP)
7 3 (4.92%) HND
7 3 (4.92%) VCP4
8 2 (3.28%) ITIL Certification
9 1 (1.64%) CCA
9 1 (1.64%) CCNP
9 1 (1.64%) PMI Certification
9 1 (1.64%) PMP
Quality Assurance & Compliance
1 8 (13.11%) COBIT
1 8 (13.11%) ISO/IEC 27001
System Software
1 37 (60.66%) Active Directory
2 22 (36.07%) VMware Infrastructure
3 18 (29.51%) Hyper-V
4 10 (16.39%) VMware ESXi
5 4 (6.56%) XenApp
6 1 (1.64%) Microsoft App-V
6 1 (1.64%) VMware Server
Systems Management
1 3 (4.92%) SCOM
2 2 (3.28%) Backup Exec
2 2 (3.28%) SCCM
3 1 (1.64%) Norton AntiVirus
3 1 (1.64%) Symantec Endpoint Protection
3 1 (1.64%) WSUS
Vendors
1 37 (60.66%) VMware
2 32 (52.46%) Microsoft
3 21 (34.43%) Citrix
4 10 (16.39%) Cisco
5 5 (8.20%) AVG
5 5 (8.20%) Sophos
6 4 (6.56%) SolarWinds
7 3 (4.92%) arcserve
7 3 (4.92%) Ivanti
7 3 (4.92%) Oracle
7 3 (4.92%) Symantec
7 3 (4.92%) Veeam
7 3 (4.92%) Veritas
8 2 (3.28%) Apple
8 2 (3.28%) Remedy
8 2 (3.28%) ServiceNow
9 1 (1.64%) Barracuda Networks
9 1 (1.64%) Dell
9 1 (1.64%) HP
9 1 (1.64%) McAfee