Period
to 17 October 2018

The median annual salary for a 3rd Line Support was £32,500 in advertised job vacancies in the West Midlands during the 6 months to 17 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > West Midlands
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 257 252 222
Rank change year-on-year -5 -30 +6
Permanent jobs requiring a 3rd Line Support 43 73 128
As % of all permanent IT jobs advertised in the West Midlands 0.50% 0.74% 1.08%
As % of the Job Titles category 0.52% 0.76% 1.13%
Number of salaries quoted 38 63 128
West Midlands median annual salary £32,500 £35,000 £33,350
Median salary % change year-on-year -7.14% +4.95% +14.02%
10th Percentile £26,250 £23,300 £26,425
90th Percentile £42,500 £42,500 £41,750
England median annual salary £36,000 £36,000 £35,000
% change year-on-year - +2.86% -6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 8,296 9,566 11,360
% of permanent IT jobs with a recognized job title 96.41% 96.53% 96.20%
Number of salaries quoted 6,452 7,962 8,978
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £23,804 £24,000 £23,500
90th Percentile £67,500 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

3rd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the West Midlands.

Salary trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 3rd Line Support in the West Midlands over the 6 months to 17 October 2018.

Salary histogram for 3rd Line Support in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -8 18 £38,750 +3.33% 2
Worcestershire +16 9 £27,500 +14.58% 1
Coventry +11 9 £30,000 +9.09% 1
Staffordshire +12 5 £28,500 -15.56%
Warwickshire +36 1 £41,000 +64.00%
Wolverhampton - 1 £36,000 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 17 October 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring 3rd Line Support in the job title.

1 33 (76.74%) Windows
2 27 (62.79%) Firewall
3 26 (60.47%) VMware
4 24 (55.81%) Active Directory
5 23 (53.49%) Windows Server
6 19 (44.19%) Microsoft
7 17 (39.53%) LAN
7 17 (39.53%) Windows Server 2003
8 16 (37.21%) WAN
8 16 (37.21%) MS Exchange
9 14 (32.56%) SQL Server
9 14 (32.56%) VMware Infrastructure
10 13 (30.23%) Hyper-V
10 13 (30.23%) VMware ESXi
10 13 (30.23%) Office 365
10 13 (30.23%) Windows Server 2012
10 13 (30.23%) ITIL
10 13 (30.23%) VoIP
11 12 (27.91%) TCP/IP
11 12 (27.91%) SQL
11 12 (27.91%) HP
11 12 (27.91%) SAN
12 10 (23.26%) Windows Server 2008
12 10 (23.26%) Manufacturing
13 9 (20.93%) IPsec
13 9 (20.93%) Project Management
13 9 (20.93%) PRINCE2
13 9 (20.93%) SSL
13 9 (20.93%) Stakeholder Management
14 8 (18.60%) DNS

3rd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (37.21%) MS Exchange
2 7 (16.28%) Exchange Server 2007
2 7 (16.28%) Exchange Server 2010
3 1 (2.33%) IIS
3 1 (2.33%) SharePoint
Applications
1 7 (16.28%) Microsoft Office
Business Applications
1 1 (2.33%) Dynamics CRM
Cloud Services
1 13 (30.23%) Office 365
2 3 (6.98%) Microsoft Azure
3 2 (4.65%) Amazon AWS
3 2 (4.65%) Dropbox
4 1 (2.33%) Mimecast
Communications & Networking
1 27 (62.79%) Firewall
2 17 (39.53%) LAN
3 16 (37.21%) WAN
4 13 (30.23%) VoIP
5 12 (27.91%) SAN
5 12 (27.91%) TCP/IP
6 9 (20.93%) IPsec
6 9 (20.93%) SSL
7 8 (18.60%) DNS
8 7 (16.28%) DHCP
9 3 (6.98%) Cisco ASA
9 3 (6.98%) IP Telephony
10 2 (4.65%) iSCSI
10 2 (4.65%) NAS
10 2 (4.65%) Skype
10 2 (4.65%) VPN
10 2 (4.65%) VRRP
11 1 (2.33%) ADSL
11 1 (2.33%) NetScaler
11 1 (2.33%) Remote Desktop
Database & Business Intelligence
1 14 (32.56%) SQL Server
2 1 (2.33%) SQL Server 2012
2 1 (2.33%) SQL Server 2016
General
1 10 (23.26%) Manufacturing
2 8 (18.60%) Finance
3 1 (2.33%) Automotive
3 1 (2.33%) Electronics
Libraries, Frameworks & Software Standards
1 1 (2.33%) Java EE
Miscellaneous
1 3 (6.98%) Data Centre
2 2 (4.65%) Clustering
3 1 (2.33%) Analytical Skills
3 1 (2.33%) CCTV
3 1 (2.33%) Infotainment
3 1 (2.33%) Tandem
Operating Systems
1 33 (76.74%) Windows
2 23 (53.49%) Windows Server
3 17 (39.53%) Windows Server 2003
4 13 (30.23%) Windows Server 2012
5 10 (23.26%) Windows Server 2008
6 7 (16.28%) Windows 8
6 7 (16.28%) Windows XP
7 4 (9.30%) Linux
8 2 (4.65%) Windows 10
8 2 (4.65%) Windows 7
Processes & Methodologies
1 13 (30.23%) ITIL
2 9 (20.93%) PRINCE2
2 9 (20.93%) Project Management
2 9 (20.93%) Stakeholder Management
3 7 (16.28%) Business Continuity
3 7 (16.28%) Disaster Recovery
3 7 (16.28%) Infrastructure Engineering
3 7 (16.28%) IT Strategy
3 7 (16.28%) Network Design
3 7 (16.28%) PDM
3 7 (16.28%) Translating Business Requirements
4 3 (6.98%) Problem Management
4 3 (6.98%) Storage Management
5 2 (4.65%) ERP
5 2 (4.65%) High Availability
5 2 (4.65%) Mentoring
5 2 (4.65%) Network Architecture
5 2 (4.65%) Virtual Environments
6 1 (2.33%) Cybersecurity
6 1 (2.33%) Server Management
Programming Languages
1 12 (27.91%) SQL
2 3 (6.98%) PowerShell
3 1 (2.33%) Java
Qualifications
1 2 (4.65%) CCNA
1 2 (4.65%) Cisco Certification
1 2 (4.65%) ITIL Certification
1 2 (4.65%) MCITP
1 2 (4.65%) MCSE
1 2 (4.65%) Microsoft Certification
2 1 (2.33%) A+ Certification
2 1 (2.33%) HNC
2 1 (2.33%) HND
Quality Assurance & Compliance
1 7 (16.28%) COBIT
1 7 (16.28%) ISO/IEC 27001
2 4 (9.30%) SLA
System Software
1 24 (55.81%) Active Directory
2 14 (32.56%) VMware Infrastructure
3 13 (30.23%) Hyper-V
3 13 (30.23%) VMware ESXi
4 3 (6.98%) XenApp
5 2 (4.65%) vSphere
6 1 (2.33%) Microsoft Virtual Server
6 1 (2.33%) Virtual Servers
Systems Management
1 2 (4.65%) Backup Exec
1 2 (4.65%) SCCM
Vendors
1 26 (60.47%) VMware
2 19 (44.19%) Microsoft
3 12 (27.91%) HP
4 8 (18.60%) Cisco
5 7 (16.28%) Mitel
5 7 (16.28%) WatchGuard
6 5 (11.63%) CheckPoint
7 3 (6.98%) Citrix
7 3 (6.98%) NetApp
8 2 (4.65%) Adobe
8 2 (4.65%) Veeam
9 1 (2.33%) 3PAR
9 1 (2.33%) Asigra
9 1 (2.33%) CommVault
9 1 (2.33%) EMC
9 1 (2.33%) Fortinet
9 1 (2.33%) Kaspersky
9 1 (2.33%) SonicWALL
9 1 (2.33%) Symantec