Period
to 25 July 2017

The median annual salary for a 3rd Line Support was £39,500 in advertised job vacancies in the West Midlands during the 6 months to 25 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > West Midlands
6 months to
25 Jul 2017
Same period 2016 Same period 2015
Rank 257 219 223
Rank change year-on-year -38 +4 +16
Permanent jobs requiring a 3rd Line Support 63 130 106
As % of all permanent IT jobs advertised in the West Midlands 0.63% 1.05% 0.94%
As % of the Job Titles category 0.65% 1.10% 0.97%
Number of salaries quoted 54 113 96
West Midlands median annual salary £39,500 £32,500 £32,500
Median salary % change year-on-year +21.54% - -
10th Percentile £26,250 £24,250 £26,125
90th Percentile £47,500 £41,750 £42,000
England median annual salary £35,000 £35,750 £37,500
% change year-on-year -2.10% -4.67% +4.17%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 9739 11863 10898
As % of all permanent IT job vacancies advertised in the West Midlands 96.71% 96.15% 96.40%
Number of salaries quoted 8218 9410 9092
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,000 £23,500 £23,000
90th Percentile £61,250 £63,750 £62,500
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

3rd Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the West Midlands.

Salary trend for 3rd Line Support in the West Midlands

3rd Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 3rd Line Support in the West Midlands over the 6 months to 25 July 2017.

Salary histogram for 3rd Line Support in the West Midlands

3rd Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the West Midlands region over the 6 months to 25 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +12 32 £40,000 +23.08% 1
Coventry +2 11 £31,000 -23.46%
Staffordshire +10 9 £35,000 +37.25%
Herefordshire - 7 £45,000 -
Worcestershire - 3 £24,500 -
Warwickshire +9 1 £25,000 -30.56%
Walsall +2 1 £30,000 - 1
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 25 July 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 3rd Line Support in the job title.

1 37 (58.73%) Windows
2 27 (42.86%) Microsoft
3 24 (38.10%) Windows Server
4 20 (31.75%) ITIL
5 18 (28.57%) Microsoft Office
6 17 (26.98%) VMware
6 17 (26.98%) Windows Server 2008
7 15 (23.81%) Windows Server 2012
7 15 (23.81%) Active Directory
7 15 (23.81%) Cisco
8 14 (22.22%) Citrix
8 14 (22.22%) Cisco Certification
8 14 (22.22%) CCNA
8 14 (22.22%) Windows 7
9 11 (17.46%) Office 365
9 11 (17.46%) LAN
10 10 (15.87%) SQL
10 10 (15.87%) Skype
11 9 (14.29%) TCP/IP
11 9 (14.29%) Apple
11 9 (14.29%) Firewall
11 9 (14.29%) Network Security
12 8 (12.70%) Network Design
12 8 (12.70%) Change Management
12 8 (12.70%) Microsoft Certification
12 8 (12.70%) Microsoft Azure
13 7 (11.11%) Windows 10
13 7 (11.11%) Avaya
13 7 (11.11%) MS Exchange
13 7 (11.11%) WAN

3rd Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (11.11%) MS Exchange
2 5 (7.94%) IIS
3 4 (6.35%) SharePoint
4 3 (4.76%) Exchange Server 2010
4 3 (4.76%) Skype for Business
5 1 (1.59%) Blackberry Enterprise Server
5 1 (1.59%) Exchange Server 2007
5 1 (1.59%) Exchange Server 2013
5 1 (1.59%) SharePoint 2013
Applications
1 18 (28.57%) Microsoft Office
2 5 (7.94%) Microsoft Excel
Cloud Services
1 11 (17.46%) Office 365
2 8 (12.70%) Microsoft Azure
3 1 (1.59%) Amazon AWS
3 1 (1.59%) Amazon EC2
3 1 (1.59%) IaaS
3 1 (1.59%) OneDrive
Communications & Networking
1 11 (17.46%) LAN
2 10 (15.87%) Skype
3 9 (14.29%) Firewall
3 9 (14.29%) Network Security
3 9 (14.29%) TCP/IP
4 7 (11.11%) DHCP
4 7 (11.11%) WAN
5 5 (7.94%) Internet
5 5 (7.94%) VLAN
5 5 (7.94%) VPN
5 5 (7.94%) Wi-Fi
6 3 (4.76%) DNS
6 3 (4.76%) SAN
7 1 (1.59%) ISDN
7 1 (1.59%) NAS
7 1 (1.59%) Unified Communications
Database & Business Intelligence
1 6 (9.52%) SQL Server
2 5 (7.94%) SQL Server 2008
Development Applications
1 5 (7.94%) SQL Server Management Studio (SSMS)
2 2 (3.17%) InstallShield
2 2 (3.17%) MSI
General
1 6 (9.52%) Finance
2 4 (6.35%) Retail
Miscellaneous
1 4 (6.35%) Video Conferencing
2 2 (3.17%) Data Centre
3 1 (1.59%) Analytical Skills
3 1 (1.59%) Blackberry
3 1 (1.59%) Computer Science
3 1 (1.59%) Driving Licence
3 1 (1.59%) Enterprise Storage
3 1 (1.59%) FMCG
3 1 (1.59%) Private Cloud
Operating Systems
1 37 (58.73%) Windows
2 24 (38.10%) Windows Server
3 17 (26.98%) Windows Server 2008
4 15 (23.81%) Windows Server 2012
5 14 (22.22%) Windows 7
6 7 (11.11%) Windows 10
7 6 (9.52%) Android
8 5 (7.94%) Windows Server 2003
9 3 (4.76%) Windows XP
10 1 (1.59%) Linux
10 1 (1.59%) Unix
Processes & Methodologies
1 20 (31.75%) ITIL
2 8 (12.70%) Change Management
2 8 (12.70%) Network Design
3 6 (9.52%) Incident Management
3 6 (9.52%) Information Security
4 5 (7.94%) Performance Analysis
4 5 (7.94%) Presales
4 5 (7.94%) Process Improvement
4 5 (7.94%) Release Management
5 4 (6.35%) Problem Management
5 4 (6.35%) Project Management
6 3 (4.76%) Configuration Management
6 3 (4.76%) System Testing
7 2 (3.17%) Application Packaging
7 2 (3.17%) Business Intelligence
7 2 (3.17%) CRM
7 2 (3.17%) Disaster Recovery
7 2 (3.17%) ERP
7 2 (3.17%) PRINCE2
7 2 (3.17%) Root Cause Analysis
Programming Languages
1 10 (15.87%) SQL
2 5 (7.94%) PowerShell
3 2 (3.17%) VBScript
Qualifications
1 14 (22.22%) CCNA
1 14 (22.22%) Cisco Certification
2 8 (12.70%) Microsoft Certification
3 7 (11.11%) CCIE
3 7 (11.11%) CCNP
4 6 (9.52%) MCSE
5 3 (4.76%) Degree
6 2 (3.17%) MCITP
6 2 (3.17%) MCSA
7 1 (1.59%) Computer Science Degree
7 1 (1.59%) ITIL Certification
7 1 (1.59%) MCP
7 1 (1.59%) MCSD
7 1 (1.59%) PRINCE2 Certification
Quality Assurance & Compliance
1 6 (9.52%) SLA
System Software
1 15 (23.81%) Active Directory
2 7 (11.11%) VMware Infrastructure
3 5 (7.94%) Hyper-V
4 4 (6.35%) Virtual Servers
4 4 (6.35%) XenApp
5 2 (3.17%) Microsoft App-V
5 2 (3.17%) vSphere
5 2 (3.17%) XenServer
6 1 (1.59%) BitLocker
6 1 (1.59%) Microsoft Virtual Server
Systems Management
1 7 (11.11%) SCCM
2 1 (1.59%) Backup Exec
2 1 (1.59%) Microsoft Data Protection Manager
2 1 (1.59%) SCDPM
2 1 (1.59%) SCOM
Vendors
1 27 (42.86%) Microsoft
2 17 (26.98%) VMware
3 15 (23.81%) Cisco
4 14 (22.22%) Citrix
5 9 (14.29%) Apple
6 7 (11.11%) Avaya
7 5 (7.94%) HP
8 4 (6.35%) EMC
9 3 (4.76%) Dell
9 3 (4.76%) MobileIron
9 3 (4.76%) NetApp
9 3 (4.76%) Veeam
10 2 (3.17%) AppSense
10 2 (3.17%) Barracuda Networks
10 2 (3.17%) Juniper
11 1 (1.59%) CommVault
11 1 (1.59%) Dell Compellent
11 1 (1.59%) Oracle
11 1 (1.59%) SolarWinds
11 1 (1.59%) WatchGuard
Solihull, West Midlands (County)
Senitor Associates
Salary: £25000 - £35000 per annum + Great Company + Bonus
Posted: 4 days ago
Walsall, West Midlands (County)
Senitor Associates
Salary: £25000 - £30000 per annum
Posted: 4 days ago
Birmingham, West Midlands (County)
Miller Maxwell Ltd
Salary: From £35,000 to £40,000 per annum
Posted: 6 days ago