Customer Services Manager Job Trends in Birmingham

Customer Service Manager
West Midlands > Birmingham

The median Customer Service Manager salary in Birmingham is £42,500 per year, according to job vacancies posted during the 6 months leading to 21 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Oct 2025
Same period 2024 Same period 2023
Rank 94 - -
Rank change year-on-year - - -
Permanent jobs requiring a Customer Services Manager 1 0 0
As % of all permanent jobs in Birmingham 0.084% - -
As % of the Job Titles category 0.088% - -
Number of salaries quoted 1 0 0
10th Percentile - - -
25th Percentile £41,250 - -
Median annual salary (50th Percentile) £42,500 - -
75th Percentile £43,750 - -
90th Percentile - - -
West Midlands median annual salary £42,500 - -

All Permanent IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 1,131 2,088 1,229
% of permanent jobs with a recognized job title 94.80% 95.65% 95.57%
Number of salaries quoted 796 1,142 1,026
10th Percentile £30,875 £35,000 £31,250
25th Percentile £41,250 £45,000 £41,500
Median annual salary (50th Percentile) £55,000 £56,500 £55,000
Median % change year-on-year -2.65% +2.73% -4.35%
75th Percentile £71,563 £71,250 £68,750
90th Percentile £83,750 £85,000 £80,000
West Midlands median annual salary £50,000 £52,000 £50,000
% change year-on-year -3.85% +4.00% -

Customer Services Manager
Job Vacancy Trend in Birmingham

Historical trend showing the proportion of permanent IT job postings featuring 'Customer Services Manager' in the job title relative to all permanent IT jobs advertised in Birmingham.

Customer Services Manager job vacancy trend in Birmingham

Customer Services Manager
Salary Trend in Birmingham

Salary distribution trend for Customer Services Manager job vacancies in Birmingham.

Salary distribution trend for Customer Services Manager job vacancies in Birmingham

Customer Services Manager Skill Set
Top 9 Co-Occurring Skills & Capabilities in Birmingham

For the 6 months to 21 October 2025, Customer Services Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Customer Services Manager in the job title.

1 1 (100.00%) Asset Management
1 1 (100.00%) Competitor Analysis
1 1 (100.00%) Customer Experience
1 1 (100.00%) Customer Service
1 1 (100.00%) Degree
1 1 (100.00%) GDPR
1 1 (100.00%) Microsoft Office
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Service Management

Customer Services Manager Skill Set
Co-Occurring Skills & Capabilities in Birmingham by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (100.00%) Microsoft Office
General
1 1 (100.00%) Analytical Skills
1 1 (100.00%) Law
1 1 (100.00%) Legal
1 1 (100.00%) Social Housing
Miscellaneous
1 1 (100.00%) PropTech
1 1 (100.00%) Social Media
Processes & Methodologies
1 1 (100.00%) Asset Management
1 1 (100.00%) Competitor Analysis
1 1 (100.00%) Customer Experience
1 1 (100.00%) Customer Service
1 1 (100.00%) Problem-Solving
1 1 (100.00%) Service Management
Qualifications
1 1 (100.00%) Degree
Quality Assurance & Compliance
1 1 (100.00%) GDPR