Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Birmingham
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 42 38 70
Rank change year-on-year -4 +32 -7
Permanent jobs citing Service Management 218 284 155
As % of all permanent IT jobs advertised in Birmingham 5.69% 5.96% 3.91%
As % of the Processes & Methodologies category 6.30% 6.71% 4.49%
Number of salaries quoted 102 159 109
Birmingham median annual salary £43,750 £45,000 £50,000
Median salary % change year-on-year -2.78% -10.00% -16.67%
10th Percentile £28,500 £25,750 £31,250
90th Percentile £68,500 £77,500 £65,500
West Midlands median annual salary £45,000 £42,500 £47,500
% change year-on-year +5.88% -10.53% -5.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3459 4232 3453
As % of all permanent IT jobs advertised in Birmingham 90.36% 88.87% 87.07%
Number of salaries quoted 2724 3104 2892
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -5.56%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £67,500 £67,625 £68,975
West Midlands median annual salary £40,000 £40,000 £40,000

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Birmingham.

Salary trend for Service Management in Birmingham

Service Management
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Management in Birmingham over the 6 months to 18 November 2017.

Salary histogram for Service Management in Birmingham

For the 6 months to 18 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Service Management.

1 148 (67.89%) ITIL
2 116 (53.21%) Data Centre
3 94 (43.12%) Service Delivery
4 73 (33.49%) Microsoft
5 53 (24.31%) Analytical Skills
6 51 (23.39%) Change Management
7 48 (22.02%) Project Management
8 45 (20.64%) Line Management
9 40 (18.35%) ServiceNow
9 40 (18.35%) Problem Management
9 40 (18.35%) Finance
10 39 (17.89%) PRINCE2
11 36 (16.51%) ITIL V3
12 32 (14.68%) Continuous Improvement
13 31 (14.22%) Microsoft Azure
14 30 (13.76%) Windows
15 29 (13.30%) Tivoli Storage Manager
15 29 (13.30%) Management Information System
16 28 (12.84%) Capacity Planning
17 27 (12.39%) SCCM
18 26 (11.93%) Linux
18 26 (11.93%) Microsoft Office
19 23 (10.55%) ITSM
20 22 (10.09%) Firewall
20 22 (10.09%) VMware
20 22 (10.09%) Degree
20 22 (10.09%) VMware Infrastructure
21 19 (8.72%) PaaS
21 19 (8.72%) CheckPoint
22 18 (8.26%) Citrix

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (4.59%) BizTalk Server
2 7 (3.21%) SharePoint
3 5 (2.29%) Oracle SOA Suite
4 3 (1.38%) Blackberry Enterprise Server
4 3 (1.38%) Skype for Business
5 1 (0.46%) Cloud Foundry
5 1 (0.46%) JBoss
5 1 (0.46%) Tomcat
5 1 (0.46%) WebLogic
Applications
1 26 (11.93%) Microsoft Office
2 4 (1.83%) Microsoft Excel
2 4 (1.83%) Microsoft Project
2 4 (1.83%) MS Visio
2 4 (1.83%) Spreadsheet
Business Applications
1 18 (8.26%) assyst
2 8 (3.67%) Workfront
3 1 (0.46%) Remedy ITSM
Cloud Services
1 31 (14.22%) Microsoft Azure
2 19 (8.72%) PaaS
3 18 (8.26%) IaaS
3 18 (8.26%) Office 365
4 15 (6.88%) Amazon AWS
5 10 (4.59%) SaaS
6 7 (3.21%) Amazon EC2
7 5 (2.29%) AWS CloudFormation
8 1 (0.46%) OpenShift
Communications & Networking
1 22 (10.09%) Firewall
2 10 (4.59%) WAN
3 6 (2.75%) VPN
4 5 (2.29%) LDAP
4 5 (2.29%) Skype
5 4 (1.83%) BGP
5 4 (1.83%) Unified Communications
6 3 (1.38%) IPsec
6 3 (1.38%) LAN
6 3 (1.38%) OSPF
6 3 (1.38%) PABX
6 3 (1.38%) VoIP
7 2 (0.92%) ATM
7 2 (0.92%) Cisco ASA
7 2 (0.92%) DSL
7 2 (0.92%) Ethernet
7 2 (0.92%) ISDN
7 2 (0.92%) NetScaler
7 2 (0.92%) Network Security
7 2 (0.92%) Wi-Fi
Database & Business Intelligence
1 12 (5.50%) SQL Server
2 9 (4.13%) SQL Server Integration Services
3 7 (3.21%) MySQL
4 5 (2.29%) DTS
4 5 (2.29%) SQL Server 2008
5 4 (1.83%) Data Warehouse
5 4 (1.83%) SQL Server Analysis Services
5 4 (1.83%) SQL Server Reporting Services
6 3 (1.38%) Azure SQL Database
6 3 (1.38%) Power BI
7 2 (0.92%) DB2
8 1 (0.46%) OLAP
8 1 (0.46%) OLAP Cube
8 1 (0.46%) Relational Database
8 1 (0.46%) SAP HANA
Development Applications
1 5 (2.29%) Team Foundation Server
1 5 (2.29%) Visual Studio
2 3 (1.38%) Cucumber
3 1 (0.46%) JIRA
3 1 (0.46%) VSS/SourceSafe
General
1 40 (18.35%) Finance
2 15 (6.88%) Retail
3 10 (4.59%) Legal
4 9 (4.13%) Banking
5 8 (3.67%) Publishing
5 8 (3.67%) Telecoms
6 7 (3.21%) Manufacturing
7 6 (2.75%) Law
8 5 (2.29%) Marketing
9 4 (1.83%) Investment Banking
Job Titles
1 33 (15.14%) Service Manager
2 32 (14.68%) Analyst
3 15 (6.88%) Technical Leader
4 14 (6.42%) Architect
4 14 (6.42%) Developer
5 12 (5.50%) Technical Manager
6 11 (5.05%) Data Centre Engineer
6 11 (5.05%) Monitoring Engineer
6 11 (5.05%) Service Analyst
7 10 (4.59%) Commercial Manager
7 10 (4.59%) Senior Analyst
7 10 (4.59%) ServiceNow Developer
8 9 (4.13%) Infrastructure Manager
8 9 (4.13%) Senior Technical Analyst
8 9 (4.13%) Technical Analyst
8 9 (4.13%) Technical Engineer
8 9 (4.13%) Technical Services Manager
8 9 (4.13%) Transition Manager
9 8 (3.67%) Solutions Architect
9 8 (3.67%) Support Engineer
Libraries, Frameworks & Software Standards
1 15 (6.88%) REST
1 15 (6.88%) SOAP
1 15 (6.88%) XML
2 13 (5.96%) .NET
3 10 (4.59%) JSON
4 8 (3.67%) Web Services
5 5 (2.29%) AngularJS
5 5 (2.29%) CSS
5 5 (2.29%) HTML
5 5 (2.29%) LINQ
5 5 (2.29%) Twitter Bootstrap
5 5 (2.29%) XSLT
6 3 (1.38%) Ruby on Rails
7 1 (0.46%) J2EE
7 1 (0.46%) MDX
7 1 (0.46%) Middleware
Miscellaneous
1 116 (53.21%) Data Centre
2 53 (24.31%) Analytical Skills
3 29 (13.30%) Management Information System
4 13 (5.96%) CMDB
4 13 (5.96%) Video Conferencing
5 8 (3.67%) Computer Science
6 7 (3.21%) Cyber Attack
6 7 (3.21%) Freedom of Information
7 5 (2.29%) NHS
7 5 (2.29%) Public Cloud
8 4 (1.83%) PMI
9 3 (1.38%) Blackberry
10 2 (0.92%) Data Protection Act
10 2 (0.92%) Fat Client
10 2 (0.92%) iPad
10 2 (0.92%) iPhone
10 2 (0.92%) Reference Data
10 2 (0.92%) RSA SecurID
10 2 (0.92%) Thin Client
11 1 (0.46%) PKI
Operating Systems
1 30 (13.76%) Windows
2 26 (11.93%) Linux
3 18 (8.26%) Unix
4 4 (1.83%) Windows 10
4 4 (1.83%) Windows 7
4 4 (1.83%) Windows Server
5 3 (1.38%) Android
5 3 (1.38%) Apple iOS
6 2 (0.92%) Mac OS X
6 2 (0.92%) Windows Mobile
7 1 (0.46%) Mac OS
Processes & Methodologies
1 148 (67.89%) ITIL
2 94 (43.12%) Service Delivery
3 51 (23.39%) Change Management
4 48 (22.02%) Project Management
5 45 (20.64%) Line Management
6 40 (18.35%) Problem Management
7 39 (17.89%) PRINCE2
8 36 (16.51%) ITIL V3
9 32 (14.68%) Continuous Improvement
10 28 (12.84%) Capacity Planning
11 23 (10.55%) ITSM
12 18 (8.26%) Configuration Management
12 18 (8.26%) Incident Management
12 18 (8.26%) Information Security
13 16 (7.34%) Presales
14 15 (6.88%) Matrix Management
14 15 (6.88%) Mentoring
15 13 (5.96%) Business Development
15 13 (5.96%) Change Control
15 13 (5.96%) Stakeholder Management
Programming Languages
1 17 (7.80%) PowerShell
2 16 (7.34%) SQL
3 13 (5.96%) Java
4 10 (4.59%) JavaScript
5 8 (3.67%) Python
5 8 (3.67%) Ruby
5 8 (3.67%) T-SQL
6 6 (2.75%) Perl
6 6 (2.75%) VBScript
7 5 (2.29%) C#
7 5 (2.29%) VB.NET
8 3 (1.38%) VB
9 1 (0.46%) Bash Shell
Qualifications
1 22 (10.09%) Degree
2 17 (7.80%) ISEB
3 15 (6.88%) ITIL Certification
4 14 (6.42%) CISSP
5 13 (5.96%) PMI Certification
6 12 (5.50%) Cisco Certification
7 9 (4.13%) PMP
8 8 (3.67%) Computer Science Degree
9 7 (3.21%) CCNP
9 7 (3.21%) CISM
9 7 (3.21%) MCSE
9 7 (3.21%) Microsoft Certification
9 7 (3.21%) SC Cleared
9 7 (3.21%) Security Cleared
10 6 (2.75%) CEH
10 6 (2.75%) CompTIA Security+
10 6 (2.75%) Security+ Certification
11 5 (2.29%) CCNA
12 4 (1.83%) ISEB Practitioner
13 2 (0.92%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 11 (5.05%) ISO/IEC 20000
2 8 (3.67%) ISO/IEC 27001
3 7 (3.21%) SLA
4 6 (2.75%) GPG13
5 4 (1.83%) QA
6 2 (0.92%) PCI DSS
7 1 (0.46%) COBIT
System Software
1 22 (10.09%) VMware Infrastructure
2 13 (5.96%) Active Directory
3 11 (5.05%) Hyper-V
4 7 (3.21%) Virtual Machines
5 6 (2.75%) Docker
6 4 (1.83%) Virtual Desktop
7 3 (1.38%) VMware ESXi
7 3 (1.38%) vSphere
7 3 (1.38%) XenApp
7 3 (1.38%) XenDesktop
Systems Management
1 29 (13.30%) Tivoli Storage Manager
2 27 (12.39%) SCCM
3 18 (8.26%) SCOM
4 13 (5.96%) SCVMM
5 11 (5.05%) Tivoli
6 7 (3.21%) Microsoft Intune
6 7 (3.21%) QRadar
7 5 (2.29%) Ansible
7 5 (2.29%) Norton AntiVirus
7 5 (2.29%) Opscode Chef
7 5 (2.29%) Puppet
7 5 (2.29%) Salt
8 2 (0.92%) Cisco IPCC
8 2 (0.92%) Jamf Pro
8 2 (0.92%) Netcool
9 1 (0.46%) AirWatch
9 1 (0.46%) NetBackup
9 1 (0.46%) WSUS
Vendors
1 73 (33.49%) Microsoft
2 40 (18.35%) ServiceNow
3 22 (10.09%) VMware
4 19 (8.72%) CheckPoint
5 18 (8.26%) Citrix
6 15 (6.88%) Juniper
7 13 (5.96%) BMC
7 13 (5.96%) Cisco
8 10 (4.59%) Remedy
9 9 (4.13%) IBM
10 8 (3.67%) EMC
10 8 (3.67%) HP
10 8 (3.67%) LANDesk
10 8 (3.67%) NetApp
10 8 (3.67%) Oracle
10 8 (3.67%) SolarWinds
11 7 (3.21%) F5
11 7 (3.21%) Fortinet
12 6 (2.75%) Brocade
13 5 (2.29%) McAfee