Period
to 14 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 14 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Birmingham
6 months to
14 Dec 2018
Same period 2017 Same period 2016
Rank 38 32 40
Rank change year-on-year -6 +8 +26
Permanent jobs citing Service Management 215 245 263
As % of all permanent IT jobs advertised in Birmingham 6.09% 6.42% 5.69%
As % of the Processes & Methodologies category 6.69% 6.99% 6.19%
Number of salaries quoted 93 127 142
Birmingham median annual salary £42,500 £45,000 £48,630
Median salary % change year-on-year -5.56% -7.46% -2.74%
10th Percentile £20,575 £27,300 £26,775
90th Percentile £68,500 £68,750 £77,250
West Midlands median annual salary £42,500 £45,250 £43,875
% change year-on-year -6.08% +3.13% -12.25%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,213 3,503 4,247
As % of all permanent IT jobs advertised in Birmingham 91.07% 91.82% 91.91%
Number of salaries quoted 2,284 2,722 3,130
Birmingham median annual salary £47,500 £45,000 £42,882
Median salary % change year-on-year +5.56% +4.94% +0.90%
10th Percentile £26,750 £26,250 £26,250
90th Percentile £76,250 £67,500 £67,500
West Midlands median annual salary £45,000 £40,000 £41,500
% change year-on-year +12.50% -3.61% +3.75%

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Birmingham.

Salary trend for Service Management in Birmingham

Service Management
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Management in Birmingham over the 6 months to 14 December 2018.

Salary histogram for Service Management in Birmingham

For the 6 months to 14 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Service Management.

1 168 (78.14%) ITIL
2 87 (40.47%) Data Centre
3 81 (37.67%) Service Delivery
4 80 (37.21%) PRINCE2
4 80 (37.21%) ITIL V3
5 64 (29.77%) GDPR
6 63 (29.30%) Project Management
7 62 (28.84%) Data Protection
8 61 (28.37%) Presales
9 55 (25.58%) Self-Motivation
9 55 (25.58%) Microsoft
10 54 (25.12%) Line Management
11 49 (22.79%) Web Services
12 47 (21.86%) VMware
13 45 (20.93%) VMware Infrastructure
14 44 (20.47%) TOGAF
15 43 (20.00%) Microsoft Azure
16 42 (19.53%) ITSM
17 39 (18.14%) Change Management
18 38 (17.67%) Amazon AWS
19 37 (17.21%) Technical Architecture
20 36 (16.74%) Load Balancing
21 34 (15.81%) CMDB
22 33 (15.35%) SQL
23 32 (14.88%) Active Directory
23 32 (14.88%) ServiceNow
24 30 (13.95%) Windows
24 30 (13.95%) Hyper-V
25 29 (13.49%) Problem-Solving
26 28 (13.02%) Analytical Skills

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (3.26%) SharePoint
2 4 (1.86%) MS Exchange
3 3 (1.40%) Apache
3 3 (1.40%) nginx
4 2 (0.93%) BizTalk Server
4 2 (0.93%) IIS
4 2 (0.93%) Moodle
4 2 (0.93%) Oracle SOA Suite
5 1 (0.47%) Tomcat
Applications
1 27 (12.56%) Microsoft Office
2 15 (6.98%) Microsoft Excel
3 11 (5.12%) Microsoft Project
3 11 (5.12%) MS Visio
3 11 (5.12%) Spreadsheet
Business Applications
1 5 (2.33%) assyst
2 3 (1.40%) Sentinel
3 2 (0.93%) Workfront
4 1 (0.47%) Remedy ITSM
Cloud Services
1 43 (20.00%) Microsoft Azure
2 38 (17.67%) Amazon AWS
3 27 (12.56%) Amazon EC2
3 27 (12.56%) Amazon S3
4 24 (11.16%) Amazon CloudWatch
4 24 (11.16%) AWS CloudFormation
4 24 (11.16%) Azure Active Directory
4 24 (11.16%) Virtual Private Cloud
5 21 (9.77%) Cloud Computing
5 21 (9.77%) PaaS
6 20 (9.30%) IaaS
7 11 (5.12%) Office 365
8 7 (3.26%) Amazon SQS
9 6 (2.79%) SaaS
10 5 (2.33%) AWS CloudTrail
11 3 (1.40%) AWS Elastic Beanstalk
11 3 (1.40%) GitHub
11 3 (1.40%) Route 53
12 2 (0.93%) OneDrive
Communications & Networking
1 25 (11.63%) Firewall
2 16 (7.44%) WAN
3 7 (3.26%) Wireless
4 5 (2.33%) Intrusion Detection
5 4 (1.86%) LAN
6 3 (1.40%) DNS
6 3 (1.40%) Network Security
6 3 (1.40%) OpenVPN
6 3 (1.40%) Unified Communications
6 3 (1.40%) VPN
7 2 (0.93%) Skype
8 1 (0.47%) SAN
Database & Business Intelligence
1 27 (12.56%) Amazon RDS
2 24 (11.16%) Amazon DynamoDB
2 24 (11.16%) Azure SQL Database
3 9 (4.19%) MySQL
3 9 (4.19%) SQL Server
4 3 (1.40%) Amazon Aurora
4 3 (1.40%) Power BI
4 3 (1.40%) Redis
5 2 (0.93%) Data Warehouse
5 2 (0.93%) Relational Database
6 1 (0.47%) BusinessObjects Business Intelligence
6 1 (0.47%) Data Lake
6 1 (0.47%) Data Mart
6 1 (0.47%) DB2
6 1 (0.47%) DTS
6 1 (0.47%) SQL Server 2008
6 1 (0.47%) SQL Server Integration Services
6 1 (0.47%) SQL Server Reporting Services
Development Applications
1 8 (3.72%) Visual Studio
2 7 (3.26%) Git (software)
3 3 (1.40%) Jenkins
4 1 (0.47%) Team Foundation Server
General
1 18 (8.37%) Publishing
2 14 (6.51%) Law
3 11 (5.12%) Finance
4 7 (3.26%) Telecoms
5 4 (1.86%) Banking
5 4 (1.86%) Local Government
6 1 (0.47%) Retail
Job Titles
1 55 (25.58%) Architect
2 36 (16.74%) Analyst
2 36 (16.74%) Solutions Architect
3 26 (12.09%) Service Manager
4 19 (8.84%) Cloud Architect
4 19 (8.84%) Support Analyst
5 18 (8.37%) IT Manager
6 17 (7.91%) Cloud Solutions Architect
7 15 (6.98%) IT Services Manager
7 15 (6.98%) Transition Manager
8 13 (6.05%) Service Analyst
9 11 (5.12%) Coordinator
9 11 (5.12%) Project Coordinator
10 9 (4.19%) Infrastructure Manager
10 9 (4.19%) Service Desk Analyst
11 8 (3.72%) DevOps Engineer
11 8 (3.72%) Technical Architect
12 6 (2.79%) Consultant
12 6 (2.79%) Delivery Manager
12 6 (2.79%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 49 (22.79%) Web Services
2 5 (2.33%) SOAP
3 4 (1.86%) XML
4 3 (1.40%) LAMP
4 3 (1.40%) LEMP Stack
4 3 (1.40%) REST
5 1 (0.47%) .NET
5 1 (0.47%) AngularJS
5 1 (0.47%) CSS
5 1 (0.47%) HTML
5 1 (0.47%) JMS
5 1 (0.47%) JSON
5 1 (0.47%) LINQ
5 1 (0.47%) Twitter Bootstrap
5 1 (0.47%) XSLT
Miscellaneous
1 87 (40.47%) Data Centre
2 55 (25.58%) Self-Motivation
3 34 (15.81%) CMDB
4 28 (13.02%) Analytical Skills
5 27 (12.56%) Public Cloud
6 24 (11.16%) Private Cloud
7 23 (10.70%) Hybrid Cloud
8 17 (7.91%) Management Information System
9 15 (6.98%) PMI
10 4 (1.86%) Video Conferencing
11 3 (1.40%) CESG
11 3 (1.40%) Freedom of Information
12 2 (0.93%) NHS
12 2 (0.93%) VLE
13 1 (0.47%) Driving Licence
13 1 (0.47%) Fintech
13 1 (0.47%) iPad
13 1 (0.47%) iPhone
13 1 (0.47%) Mobile App
13 1 (0.47%) Replication
Operating Systems
1 30 (13.95%) Windows
2 14 (6.51%) Linux
3 11 (5.12%) Windows 7
4 8 (3.72%) Windows 10
5 7 (3.26%) Windows Server
6 6 (2.79%) Unix
7 3 (1.40%) Ubuntu
8 1 (0.47%) Android
8 1 (0.47%) Apple iOS
8 1 (0.47%) Windows Phone
8 1 (0.47%) Windows Phone 7
Processes & Methodologies
1 168 (78.14%) ITIL
2 81 (37.67%) Service Delivery
3 80 (37.21%) ITIL V3
3 80 (37.21%) PRINCE2
4 63 (29.30%) Project Management
5 62 (28.84%) Data Protection
6 61 (28.37%) Presales
7 54 (25.12%) Line Management
8 44 (20.47%) TOGAF
9 42 (19.53%) ITSM
10 39 (18.14%) Change Management
11 37 (17.21%) Technical Architecture
12 36 (16.74%) Load Balancing
13 29 (13.49%) Problem-Solving
14 27 (12.56%) Incident Management
15 24 (11.16%) Agile Software Development
15 24 (11.16%) Continuous Improvement
15 24 (11.16%) Due Diligence
15 24 (11.16%) Migration
16 23 (10.70%) Thought Leadership
Programming Languages
1 33 (15.35%) SQL
2 10 (4.65%) PowerShell
3 7 (3.26%) Python
4 3 (1.40%) Bash Shell
4 3 (1.40%) PHP
4 3 (1.40%) Shell Script
4 3 (1.40%) VBScript
5 1 (0.47%) C#
5 1 (0.47%) JavaScript
5 1 (0.47%) PL/SQL
5 1 (0.47%) T-SQL
5 1 (0.47%) VB.NET
Qualifications
1 28 (13.02%) PMI Certification
2 27 (12.56%) ISEB
3 26 (12.09%) Degree
4 20 (9.30%) CISSP
5 17 (7.91%) PMP
6 16 (7.44%) Cisco Certification
7 15 (6.98%) CCNP
8 14 (6.51%) Computer Science Degree
8 14 (6.51%) ISEB Practitioner
9 13 (6.05%) CEH
9 13 (6.05%) CompTIA Security+
9 13 (6.05%) PRINCE2 Practitioner
9 13 (6.05%) Security Cleared
10 9 (4.19%) SC Cleared
11 8 (3.72%) ITIL Certification
12 7 (3.26%) CISM
13 6 (2.79%) MCSE
13 6 (2.79%) Microsoft Certification
14 5 (2.33%) CISA
15 4 (1.86%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 64 (29.77%) GDPR
2 23 (10.70%) SLA
3 18 (8.37%) ISO/IEC 27001
4 14 (6.51%) QA
5 13 (6.05%) GPG13
6 7 (3.26%) ISO/IEC 20000
7 5 (2.33%) Cyber Essentials
7 5 (2.33%) Cyber Essentials PLUS
7 5 (2.33%) PCI DSS
8 1 (0.47%) Data Quality
System Software
1 45 (20.93%) VMware Infrastructure
2 32 (14.88%) Active Directory
3 30 (13.95%) Hyper-V
4 24 (11.16%) Virtual Machines
5 3 (1.40%) Docker
5 3 (1.40%) VirtualBox
6 1 (0.47%) Virtual Servers
Systems Management
1 11 (5.12%) SCVMM
2 10 (4.65%) Puppet
3 8 (3.72%) Terraform
4 7 (3.26%) Ansible
4 7 (3.26%) Opscode Chef
5 4 (1.86%) SCCM
6 3 (1.40%) Backup Exec
6 3 (1.40%) Packer
6 3 (1.40%) Prometheus
6 3 (1.40%) WSUS
7 2 (0.93%) Microsoft Data Protection Manager
7 2 (0.93%) NetBackup
Vendors
1 55 (25.58%) Microsoft
2 47 (21.86%) VMware
3 32 (14.88%) ServiceNow
4 27 (12.56%) Citrix
5 24 (11.16%) CheckPoint
6 19 (8.84%) Cisco
7 13 (6.05%) EMC
7 13 (6.05%) HP
7 13 (6.05%) NetApp
8 12 (5.58%) BMC
9 11 (5.12%) Brocade
9 11 (5.12%) F5
9 11 (5.12%) Fortinet
9 11 (5.12%) Juniper
10 5 (2.33%) Apple
10 5 (2.33%) Oracle
11 4 (1.86%) Remedy
12 3 (1.40%) Ivanti
13 2 (0.93%) IBM
13 2 (0.93%) SAP