Period
to 22 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Birmingham
6 months to
22 Oct 2018
Same period 2017 Same period 2016
Rank 38 45 41
Rank change year-on-year +7 -4 +28
Permanent jobs citing Service Management 233 197 284
As % of all permanent IT jobs advertised in Birmingham 6.35% 5.17% 5.94%
As % of the Processes & Methodologies category 7.02% 5.60% 6.58%
Number of salaries quoted 87 81 159
Birmingham median annual salary £45,000 £45,000 £45,000
10th Percentile £20,575 £32,750 £21,940
90th Percentile £58,750 £72,500 £75,000
West Midlands median annual salary £43,429 £47,500 £42,500
% change year-on-year -8.57% +11.76% -15.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,321 3,515 4,317
As % of all permanent IT jobs advertised in Birmingham 90.44% 92.26% 90.26%
Number of salaries quoted 2,377 2,776 3,172
Birmingham median annual salary £46,500 £45,000 £42,500
Median salary % change year-on-year +3.33% +5.88% -
10th Percentile £26,250 £26,625 £26,000
90th Percentile £73,000 £65,000 £68,750
West Midlands median annual salary £44,898 £40,000 £40,000
% change year-on-year +12.25% - -

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Birmingham.

Salary trend for Service Management in Birmingham

Service Management
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Management in Birmingham over the 6 months to 22 October 2018.

Salary histogram for Service Management in Birmingham

For the 6 months to 22 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Service Management.

1 185 (79.40%) ITIL
2 102 (43.78%) Data Centre
3 98 (42.06%) ITIL V3
4 95 (40.77%) Service Delivery
5 83 (35.62%) PRINCE2
6 70 (30.04%) Presales
7 58 (24.89%) Self-Motivation
7 58 (24.89%) ITSM
8 57 (24.46%) Project Management
9 56 (24.03%) Microsoft
10 52 (22.32%) Line Management
11 50 (21.46%) Continuous Improvement
12 48 (20.60%) Change Management
13 47 (20.17%) Data Protection
13 47 (20.17%) Analytical Skills
14 46 (19.74%) Web Services
15 44 (18.88%) GDPR
16 43 (18.45%) CMDB
17 42 (18.03%) VMware
17 42 (18.03%) Problem-Solving
18 40 (17.17%) ServiceNow
18 40 (17.17%) VMware Infrastructure
19 39 (16.74%) ISEB
20 38 (16.31%) TOGAF
21 37 (15.88%) Active Directory
21 37 (15.88%) Due Diligence
22 36 (15.45%) Management Information System
23 35 (15.02%) Degree
24 33 (14.16%) Technical Architecture
24 33 (14.16%) PMI Certification

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (3.43%) SharePoint
2 4 (1.72%) BizTalk Server
2 4 (1.72%) MS Exchange
2 4 (1.72%) OpenEdge
2 4 (1.72%) Oracle SOA Suite
3 2 (0.86%) IIS
3 2 (0.86%) Moodle
4 1 (0.43%) Tomcat
Applications
1 24 (10.30%) Microsoft Office
2 12 (5.15%) Microsoft Excel
3 7 (3.00%) Spreadsheet
4 6 (2.58%) Microsoft Project
4 6 (2.58%) MS Visio
Business Applications
1 9 (3.86%) assyst
2 7 (3.00%) Sentinel
3 1 (0.43%) Remedy ITSM
3 1 (0.43%) Workfront
Cloud Services
1 31 (13.30%) Microsoft Azure
2 26 (11.16%) PaaS
3 24 (10.30%) Amazon AWS
3 24 (10.30%) IaaS
4 15 (6.44%) Amazon CloudWatch
4 15 (6.44%) Amazon EC2
4 15 (6.44%) Amazon S3
4 15 (6.44%) AWS CloudFormation
4 15 (6.44%) Azure Active Directory
4 15 (6.44%) Virtual Private Cloud
5 12 (5.15%) Cloud Computing
6 10 (4.29%) Office 365
7 7 (3.00%) Amazon SQS
8 6 (2.58%) SaaS
9 5 (2.15%) AWS CloudTrail
10 2 (0.86%) OneDrive
Communications & Networking
1 31 (13.30%) Firewall
2 12 (5.15%) VPN
2 12 (5.15%) WAN
3 5 (2.15%) BGP
3 5 (2.15%) Cisco ASA
3 5 (2.15%) Cisco Nexus
3 5 (2.15%) DHCP
3 5 (2.15%) DNS
3 5 (2.15%) FWSM
3 5 (2.15%) Intrusion Detection
3 5 (2.15%) IPsec
3 5 (2.15%) OSPF
3 5 (2.15%) SNMP
3 5 (2.15%) Software-Defined Networking
3 5 (2.15%) Wireless
4 4 (1.72%) LAN
5 2 (0.86%) Skype
6 1 (0.43%) Network Security
6 1 (0.43%) TCP/IP
6 1 (0.43%) Unified Communications
Database & Business Intelligence
1 15 (6.44%) Amazon DynamoDB
1 15 (6.44%) Amazon RDS
1 15 (6.44%) Azure SQL Database
2 14 (6.01%) SQL Server
3 7 (3.00%) Relational Database
4 6 (2.58%) MySQL
5 3 (1.29%) DTS
5 3 (1.29%) SQL Server 2008
5 3 (1.29%) SQL Server Integration Services
6 2 (0.86%) NoSQL
7 1 (0.43%) BusinessObjects Business Intelligence
7 1 (0.43%) Data Mart
7 1 (0.43%) Data Warehouse
7 1 (0.43%) DB2
Development Applications
1 10 (4.29%) Visual Studio
2 7 (3.00%) Git (software)
3 5 (2.15%) VSS/SourceSafe
4 3 (1.29%) Team Foundation Server
General
1 27 (11.59%) Publishing
2 21 (9.01%) Law
3 14 (6.01%) Finance
4 6 (2.58%) Banking
5 5 (2.15%) Retail
6 4 (1.72%) Local Government
6 4 (1.72%) Manufacturing
6 4 (1.72%) Telecoms
7 2 (0.86%) Marketing
8 1 (0.43%) Back Office
8 1 (0.43%) Billing
Job Titles
1 50 (21.46%) Architect
2 45 (19.31%) Analyst
3 33 (14.16%) Solutions Architect
4 26 (11.16%) Service Manager
5 22 (9.44%) Transition Manager
6 21 (9.01%) Support Analyst
7 16 (6.87%) Infrastructure Manager
7 16 (6.87%) Service Analyst
8 14 (6.01%) Service Desk Analyst
9 12 (5.15%) IT Manager
10 11 (4.72%) Operations Manager
11 10 (4.29%) Cloud Architect
12 9 (3.86%) Compliance Officer
12 9 (3.86%) Consultant
12 9 (3.86%) Information Officer
12 9 (3.86%) Information Security Compliance Officer
12 9 (3.86%) Information Security Officer
12 9 (3.86%) Security Compliance Officer
12 9 (3.86%) Security Officer
12 9 (3.86%) Service Operations Manager
Libraries, Frameworks & Software Standards
1 46 (19.74%) Web Services
2 10 (4.29%) SOAP
3 9 (3.86%) XML
4 5 (2.15%) LDAP
4 5 (2.15%) REST
5 3 (1.29%) .NET
5 3 (1.29%) JSON
5 3 (1.29%) LINQ
5 3 (1.29%) XSLT
6 2 (0.86%) RabbitMQ
7 1 (0.43%) AngularJS
7 1 (0.43%) COM
7 1 (0.43%) CSS
7 1 (0.43%) HTML
7 1 (0.43%) JMS
7 1 (0.43%) Twitter Bootstrap
Miscellaneous
1 102 (43.78%) Data Centre
2 58 (24.89%) Self-Motivation
3 47 (20.17%) Analytical Skills
4 43 (18.45%) CMDB
5 36 (15.45%) Management Information System
6 21 (9.01%) Computer Science
7 16 (6.87%) Public Cloud
8 15 (6.44%) Private Cloud
9 13 (5.58%) Hybrid Cloud
10 10 (4.29%) PMI
11 7 (3.00%) CESG
11 7 (3.00%) Freedom of Information
11 7 (3.00%) Video Conferencing
12 5 (2.15%) PKI
13 3 (1.29%) Driving Licence
13 3 (1.29%) Mobile App
14 2 (0.86%) Digital Media
14 2 (0.86%) Enterprise Software
14 2 (0.86%) Fintech
14 2 (0.86%) Social Media
Operating Systems
1 28 (12.02%) Windows
2 16 (6.87%) Windows 7
3 12 (5.15%) Windows 10
4 8 (3.43%) Windows Server
5 6 (2.58%) Unix
6 4 (1.72%) Linux
7 1 (0.43%) Android
7 1 (0.43%) Apple iOS
7 1 (0.43%) Windows Phone
7 1 (0.43%) Windows Phone 7
7 1 (0.43%) Windows XP
Processes & Methodologies
1 185 (79.40%) ITIL
2 98 (42.06%) ITIL V3
3 95 (40.77%) Service Delivery
4 83 (35.62%) PRINCE2
5 70 (30.04%) Presales
6 58 (24.89%) ITSM
7 57 (24.46%) Project Management
8 52 (22.32%) Line Management
9 50 (21.46%) Continuous Improvement
10 48 (20.60%) Change Management
11 47 (20.17%) Data Protection
12 42 (18.03%) Problem-Solving
13 38 (16.31%) TOGAF
14 37 (15.88%) Due Diligence
15 33 (14.16%) Technical Architecture
16 29 (12.45%) Information Security
17 28 (12.02%) CRM
18 25 (10.73%) Incident Management
18 25 (10.73%) IT Governance
18 25 (10.73%) SIEM
Programming Languages
1 31 (13.30%) SQL
2 7 (3.00%) PowerShell
2 7 (3.00%) Python
3 3 (1.29%) C#
3 3 (1.29%) T-SQL
3 3 (1.29%) VB.NET
4 1 (0.43%) JavaScript
4 1 (0.43%) PL/SQL
Qualifications
1 39 (16.74%) ISEB
2 35 (15.02%) Degree
3 33 (14.16%) PMI Certification
4 29 (12.45%) Security Cleared
5 27 (11.59%) CISSP
5 27 (11.59%) PMP
6 22 (9.44%) ITIL Certification
6 22 (9.44%) SC Cleared
7 21 (9.01%) ISEB Practitioner
8 20 (8.58%) PRINCE2 Practitioner
9 19 (8.15%) Cisco Certification
9 19 (8.15%) Computer Science Degree
10 18 (7.73%) CEH
10 18 (7.73%) CompTIA Security+
11 17 (7.30%) CCNP
12 9 (3.86%) CISA
12 9 (3.86%) CISM
13 6 (2.58%) Microsoft Certification
14 5 (2.15%) MCSE
15 4 (1.72%) CCIE
Quality Assurance & Compliance
1 44 (18.88%) GDPR
2 28 (12.02%) ISO/IEC 27001
2 28 (12.02%) SLA
3 18 (7.73%) GPG13
4 13 (5.58%) QA
5 12 (5.15%) ISO/IEC 20000
6 9 (3.86%) Cyber Essentials
6 9 (3.86%) Cyber Essentials PLUS
6 9 (3.86%) PCI DSS
7 1 (0.43%) Data Quality
System Software
1 40 (17.17%) VMware Infrastructure
2 37 (15.88%) Active Directory
3 20 (8.58%) Hyper-V
4 17 (7.30%) Virtual Machines
Systems Management
1 8 (3.43%) SCCM
1 8 (3.43%) SCVMM
2 7 (3.00%) Ansible
2 7 (3.00%) Opscode Chef
2 7 (3.00%) Puppet
3 5 (2.15%) Terraform
4 3 (1.29%) Cisco IPCC
5 2 (0.86%) Microsoft Intune
6 1 (0.43%) Backup Exec
6 1 (0.43%) Microsoft Data Protection Manager
6 1 (0.43%) NetBackup
6 1 (0.43%) WSUS
Vendors
1 56 (24.03%) Microsoft
2 42 (18.03%) VMware
3 40 (17.17%) ServiceNow
4 32 (13.73%) Citrix
5 31 (13.30%) CheckPoint
6 23 (9.87%) Cisco
7 18 (7.73%) EMC
7 18 (7.73%) NetApp
8 15 (6.44%) Fortinet
9 13 (5.58%) F5
9 13 (5.58%) Juniper
10 9 (3.86%) BMC
11 8 (3.43%) Brocade
11 8 (3.43%) HP
11 8 (3.43%) SAP
12 7 (3.00%) Oracle
13 5 (2.15%) CA
14 2 (0.86%) Remedy
15 1 (0.43%) Northgate
15 1 (0.43%) Sophos