The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands / Birmingham
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 63 27 63
Rank change year-on-year -36 +36  
Permanent jobs citing Service Management 71 153 70
As % of all permanent IT jobs advertised in Birmingham 3.62% 6.49% 3.48%
As % of the Processes & Methodologies category 4.05% 7.40% 4.02%
Number of salaries quoted 23 83 55
Median salary £45,000 £50,000 £55,000
Median salary % change year-on-year -10.00% -9.09%  
90% offered a salary of more than £37,500 £21,250 £28,500
10% offered a salary of more than £73,000 £75,000 £70,000
UK excluding London median salary £42,500 £43,000 £44,000
% change year-on-year -1.16% -2.27%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process and methodology skills.

Process & Methodology Skills
Birmingham
Permanent job vacancies with a requirement for process and methodology skills 1751 2068 1741
As % of all permanent IT job vacancies advertised in Birmingham 89.29% 87.66% 86.53%
Number of salaries quoted 5315 5882 6628
Median salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26%  
90% offered a salary of more than £27,500 £26,250 £28,750
10% offered a salary of more than £64,500 £77,500 £75,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Birmingham.

Salary trend for Service Management in Birmingham

Service Management
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Management in Birmingham over the 3 months to 28 June 2017.

Salary histogram for Service Management in Birmingham

For the 6 months to 28 June 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region with a requirement for Service Management.

1 108 (78.26%) ITIL
2 77 (55.80%) Data Centre
3 69 (50.00%) Service Delivery
4 50 (36.23%) Finance
5 45 (32.61%) Change Management
6 42 (30.43%) Analytical Skills
7 36 (26.09%) Problem Management
8 35 (25.36%) Line Management
9 34 (24.64%) Continuous Improvement
9 34 (24.64%) Retail
10 33 (23.91%) ITIL V3
11 32 (23.19%) Microsoft
12 30 (21.74%) Project Management
13 28 (20.29%) assyst
13 28 (20.29%) Capacity Planning
14 26 (18.84%) Management Information System
15 25 (18.12%) Windows
16 24 (17.39%) IBM
17 22 (15.94%) Linux
18 21 (15.22%) Degree
19 20 (14.49%) ISO/IEC 20000
19 20 (14.49%) PaaS
19 20 (14.49%) Presales
20 19 (13.77%) Process Improvement
20 19 (13.77%) Incident Management
20 19 (13.77%) Cisco
21 18 (13.04%) ITSM
21 18 (13.04%) TOGAF
21 18 (13.04%) Information Security
21 18 (13.04%) ServiceNow

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (1.45%) Cloud Foundry
1 2 (1.45%) JBoss
1 2 (1.45%) Tomcat
1 2 (1.45%) WebLogic
2 1 (0.72%) MS Exchange
Applications
1 13 (9.42%) Microsoft Office
2 1 (0.72%) Microsoft Excel
2 1 (0.72%) Microsoft PowerPoint
2 1 (0.72%) MS Visio
Business Applications
1 28 (20.29%) assyst
2 4 (2.90%) Workfront
3 3 (2.17%) Sentinel
4 2 (1.45%) Remedy ITSM
Cloud Services
1 20 (14.49%) PaaS
2 17 (12.32%) Amazon AWS
2 17 (12.32%) Microsoft Azure
3 16 (11.59%) IaaS
4 13 (9.42%) Amazon EC2
5 6 (4.35%) SaaS
6 4 (2.90%) Office 365
7 2 (1.45%) OpenShift
Communications & Networking
1 8 (5.80%) Firewall
1 8 (5.80%) WAN
2 6 (4.35%) DNS
3 5 (3.62%) BGP
3 5 (3.62%) Cisco ASA
3 5 (3.62%) HTTP
3 5 (3.62%) Internet
3 5 (3.62%) SMTP
3 5 (3.62%) VLAN
4 3 (2.17%) LAN
5 2 (1.45%) Network Security
5 2 (1.45%) PABX
5 2 (1.45%) VoIP
5 2 (1.45%) Wi-Fi
6 1 (0.72%) DHCP
6 1 (0.72%) TCP/IP
Database & Business Intelligence
1 13 (9.42%) DB2
1 13 (9.42%) MySQL
1 13 (9.42%) SQL Server
2 1 (0.72%) Oracle Database
2 1 (0.72%) Oracle Reports
General
1 50 (36.23%) Finance
2 34 (24.64%) Retail
3 14 (10.14%) Publishing
4 11 (7.97%) Legal
5 3 (2.17%) Law
6 2 (1.45%) Banking
6 2 (1.45%) Investment Banking
6 2 (1.45%) Manufacturing
6 2 (1.45%) Telecoms
7 1 (0.72%) Back Office
7 1 (0.72%) Local Government
7 1 (0.72%) Marketing
Job Titles
1 29 (21.01%) Analyst
2 21 (15.22%) Architect
3 17 (12.32%) Technical Leader
4 14 (10.14%) Data Centre Engineer
4 14 (10.14%) Solutions Architect
5 13 (9.42%) Monitoring Engineer
6 12 (8.70%) Service Manager
7 8 (5.80%) Commercial Manager
7 8 (5.80%) Operations Analyst
7 8 (5.80%) Security Analyst
7 8 (5.80%) Security Operations Analyst
8 7 (5.07%) Delivery Manager
9 6 (4.35%) Services Delivery Manager
9 6 (4.35%) Support Analyst
10 5 (3.62%) Network Engineer
10 5 (3.62%) Service Analyst
11 4 (2.90%) Consultant
11 4 (2.90%) IT Analyst
11 4 (2.90%) Senior Analyst
11 4 (2.90%) Service Design Manager
Libraries, Frameworks & Software Standards
1 2 (1.45%) .NET
1 2 (1.45%) CSS
1 2 (1.45%) HTML
1 2 (1.45%) J2EE
1 2 (1.45%) Middleware
Miscellaneous
1 77 (55.80%) Data Centre
2 42 (30.43%) Analytical Skills
3 26 (18.84%) Management Information System
4 14 (10.14%) Computer Science
5 13 (9.42%) CMDB
5 13 (9.42%) Freedom of Information
6 10 (7.25%) Cyber Attack
7 6 (4.35%) Video Conferencing
8 3 (2.17%) CESG
9 2 (1.45%) iPad
9 2 (1.45%) N-Tier
9 2 (1.45%) Virtual Team
10 1 (0.72%) Credit Risk
10 1 (0.72%) Enterprise Storage
10 1 (0.72%) Life Science
10 1 (0.72%) Mobile Banking
10 1 (0.72%) PKI
10 1 (0.72%) Reference Data
10 1 (0.72%) Social Media
Operating Systems
1 25 (18.12%) Windows
2 22 (15.94%) Linux
3 14 (10.14%) Unix
4 2 (1.45%) Windows 7
4 2 (1.45%) Windows Server
4 2 (1.45%) Windows XP
5 1 (0.72%) Solaris
5 1 (0.72%) Windows 8
5 1 (0.72%) Windows Server 2012
Processes & Methodologies
1 108 (78.26%) ITIL
2 69 (50.00%) Service Delivery
3 45 (32.61%) Change Management
4 36 (26.09%) Problem Management
5 35 (25.36%) Line Management
6 34 (24.64%) Continuous Improvement
7 33 (23.91%) ITIL V3
8 30 (21.74%) Project Management
9 28 (20.29%) Capacity Planning
10 20 (14.49%) Presales
11 19 (13.77%) Incident Management
11 19 (13.77%) Process Improvement
12 18 (13.04%) Information Security
12 18 (13.04%) ITSM
12 18 (13.04%) TOGAF
13 17 (12.32%) Business Development
13 17 (12.32%) Matrix Management
13 17 (12.32%) PRINCE2
13 17 (12.32%) Software Engineering
14 15 (10.87%) IT Governance
Programming Languages
1 15 (10.87%) SQL
2 4 (2.90%) PowerShell
3 2 (1.45%) C
3 2 (1.45%) C#
3 2 (1.45%) Java
3 2 (1.45%) PHP
4 1 (0.72%) Perl
4 1 (0.72%) PL/SQL
4 1 (0.72%) Python
4 1 (0.72%) Shell Script
Qualifications
1 21 (15.22%) Degree
2 17 (12.32%) CISSP
3 16 (11.59%) CISM
4 14 (10.14%) ISEB
4 14 (10.14%) SC Cleared
4 14 (10.14%) Security Cleared
5 13 (9.42%) PMI Certification
5 13 (9.42%) PMP
6 12 (8.70%) Computer Science Degree
7 10 (7.25%) ITIL Certification
8 7 (5.07%) CCNA
8 7 (5.07%) Cisco Certification
9 4 (2.90%) CISA
10 2 (1.45%) PCI QSA
11 1 (0.72%) CCNP
11 1 (0.72%) ISO 27001 Lead Auditor
11 1 (0.72%) MCP
11 1 (0.72%) Microsoft Certification
11 1 (0.72%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 20 (14.49%) ISO/IEC 20000
2 6 (4.35%) ISO/IEC 27001
3 5 (3.62%) PCI DSS
3 5 (3.62%) QA
4 4 (2.90%) SLA
5 3 (2.17%) Cyber Essentials
5 3 (2.17%) Cyber Essentials PLUS
6 2 (1.45%) Sarbanes-Oxley
7 1 (0.72%) COBIT
7 1 (0.72%) ISO/IEC 19770
System Software
1 15 (10.87%) VMware Infrastructure
2 13 (9.42%) Virtual Machines
3 3 (2.17%) Active Directory
4 2 (1.45%) Docker
5 1 (0.72%) Microsoft Virtual Server
5 1 (0.72%) Virtual Servers
Systems Management
1 17 (12.32%) Tivoli Storage Manager
2 15 (10.87%) SCCM
3 14 (10.14%) SCOM
4 13 (9.42%) SCVMM
4 13 (9.42%) Tivoli
5 10 (7.25%) QRadar
6 1 (0.72%) Ansible
6 1 (0.72%) Control-M
6 1 (0.72%) ITRS Geneos
6 1 (0.72%) WSUS
Vendors
1 32 (23.19%) Microsoft
2 24 (17.39%) IBM
3 19 (13.77%) Cisco
4 18 (13.04%) ServiceNow
5 17 (12.32%) Juniper
6 15 (10.87%) BMC
6 15 (10.87%) Oracle
6 15 (10.87%) VMware
7 13 (9.42%) Citrix
7 13 (9.42%) HP
8 12 (8.70%) CheckPoint
8 12 (8.70%) EMC
8 12 (8.70%) NetApp
9 6 (4.35%) Remedy
10 5 (3.62%) Apple
11 4 (2.90%) LANDesk
11 4 (2.90%) SolarWinds
12 1 (0.72%) Adobe
12 1 (0.72%) Dell
12 1 (0.72%) SAP
Birmingham
Hays Specialist Recruitment Ltd
Salary: £50000.00 - £55000.00 per annum
Posted: 7 days ago
Birmingham, West Midlands (County)
Colossus Associates
Salary: £40000 - £60000 per annum, Benefits 0
Posted: 6 days ago