Period
to 19 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Birmingham
6 months to
19 Aug 2018
Same period 2017 Same period 2016
Rank 39 63 31
Rank change year-on-year +24 -32 +39
Permanent jobs citing Service Management 239 152 306
As % of all permanent IT jobs advertised in Birmingham 6.16% 3.87% 6.47%
As % of the Processes & Methodologies category 6.76% 4.22% 7.22%
Number of salaries quoted 87 68 169
Birmingham median annual salary £45,000 £45,000 £47,500
Median salary % change year-on-year - -5.26% -13.64%
10th Percentile £20,575 £32,925 £21,940
90th Percentile £58,750 £70,000 £75,000
West Midlands median annual salary £45,000 £47,500 £42,500
% change year-on-year -5.26% +11.76% -15.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 3,533 3,603 4,240
As % of all permanent IT jobs advertised in Birmingham 91.10% 91.80% 89.62%
Number of salaries quoted 2,516 2,915 3,114
Birmingham median annual salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88% -1.16%
10th Percentile £26,250 £27,500 £25,605
90th Percentile £70,000 £65,000 £70,000
West Midlands median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Birmingham.

Salary trend for Service Management in Birmingham

Service Management
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Management in Birmingham over the 6 months to 19 August 2018.

Salary histogram for Service Management in Birmingham

For the 6 months to 19 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Service Management.

1 183 (76.57%) ITIL
2 113 (47.28%) Service Delivery
2 113 (47.28%) Data Centre
3 94 (39.33%) ITIL V3
4 83 (34.73%) PRINCE2
5 79 (33.05%) Presales
6 78 (32.64%) Microsoft
7 67 (28.03%) Self-Motivation
8 66 (27.62%) Continuous Improvement
9 60 (25.10%) Project Management
10 59 (24.69%) Line Management
11 58 (24.27%) Due Diligence
12 52 (21.76%) Active Directory
13 50 (20.92%) Analytical Skills
14 46 (19.25%) Problem-Solving
15 45 (18.83%) CheckPoint
15 45 (18.83%) Firewall
15 45 (18.83%) ITSM
15 45 (18.83%) ISEB
16 44 (18.41%) Citrix
17 42 (17.57%) Management Information System
17 42 (17.57%) VMware
17 42 (17.57%) CMDB
18 41 (17.15%) Degree
18 41 (17.15%) VMware Infrastructure
18 41 (17.15%) PMI Certification
18 41 (17.15%) Change Management
19 36 (15.06%) PMP
19 36 (15.06%) Data Protection
19 36 (15.06%) Requirements Analysis

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (3.77%) SharePoint
2 4 (1.67%) BizTalk Server
2 4 (1.67%) OpenEdge
2 4 (1.67%) Oracle SOA Suite
3 3 (1.26%) MS Exchange
4 2 (0.84%) Moodle
5 1 (0.42%) IIS
5 1 (0.42%) Tomcat
Applications
1 30 (12.55%) Microsoft Office
2 11 (4.60%) Microsoft Excel
3 6 (2.51%) Microsoft Project
3 6 (2.51%) Spreadsheet
4 5 (2.09%) MS Visio
Business Applications
1 9 (3.77%) assyst
2 7 (2.93%) Sentinel
3 1 (0.42%) Dynamics AX
3 1 (0.42%) Dynamics CRM
3 1 (0.42%) Remedy ITSM
Cloud Services
1 25 (10.46%) IaaS
1 25 (10.46%) Microsoft Azure
1 25 (10.46%) PaaS
2 17 (7.11%) Amazon AWS
3 12 (5.02%) Office 365
4 3 (1.26%) Amazon CloudWatch
4 3 (1.26%) Amazon EC2
4 3 (1.26%) Amazon S3
4 3 (1.26%) AWS CloudFormation
4 3 (1.26%) Azure Active Directory
4 3 (1.26%) Cloud Computing
4 3 (1.26%) Virtual Private Cloud
5 2 (0.84%) Amazon SQS
5 2 (0.84%) OneDrive
6 1 (0.42%) AWS CloudTrail
6 1 (0.42%) GitHub
Communications & Networking
1 45 (18.83%) Firewall
2 21 (8.79%) VPN
3 14 (5.86%) WAN
4 12 (5.02%) BGP
4 12 (5.02%) Cisco ASA
4 12 (5.02%) Cisco Nexus
4 12 (5.02%) DHCP
4 12 (5.02%) DNS
4 12 (5.02%) FWSM
4 12 (5.02%) IPsec
4 12 (5.02%) OSPF
4 12 (5.02%) SNMP
4 12 (5.02%) Software-Defined Networking
5 5 (2.09%) Wireless
6 3 (1.26%) Intranet
7 2 (0.84%) LAN
7 2 (0.84%) Skype
8 1 (0.42%) Intrusion Detection
8 1 (0.42%) iSCSI
8 1 (0.42%) TCP/IP
Database & Business Intelligence
1 14 (5.86%) SQL Server
2 12 (5.02%) Relational Database
3 7 (2.93%) SQL Server Integration Services
4 5 (2.09%) Data Warehouse
4 5 (2.09%) MySQL
5 4 (1.67%) SQL Server Analysis Services
5 4 (1.67%) SQL Server Reporting Services
6 3 (1.26%) Amazon DynamoDB
6 3 (1.26%) Amazon RDS
6 3 (1.26%) Azure SQL Database
6 3 (1.26%) DTS
6 3 (1.26%) SQL Server 2008
7 2 (0.84%) NoSQL
8 1 (0.42%) Big Data
8 1 (0.42%) BusinessObjects Business Intelligence
8 1 (0.42%) Data Mart
8 1 (0.42%) DB2
8 1 (0.42%) RDBMS
Development Applications
1 12 (5.02%) VSS/SourceSafe
2 5 (2.09%) Visual Studio
3 3 (1.26%) Team Foundation Server
4 2 (0.84%) Git (software)
General
1 33 (13.81%) Publishing
2 23 (9.62%) Finance
3 21 (8.79%) Law
4 7 (2.93%) Manufacturing
5 6 (2.51%) Retail
6 4 (1.67%) Telecoms
7 3 (1.26%) Back Office
7 3 (1.26%) Banking
7 3 (1.26%) Marketing
8 2 (0.84%) Billing
9 1 (0.42%) Legal
Job Titles
1 46 (19.25%) Architect
2 42 (17.57%) Analyst
3 26 (10.88%) Solutions Architect
4 22 (9.21%) Infrastructure Manager
4 22 (9.21%) Transition Manager
5 19 (7.95%) Service Analyst
6 18 (7.53%) Service Desk Analyst
6 18 (7.53%) Service Manager
7 15 (6.28%) Operations Manager
7 15 (6.28%) Senior Data Warehouse Specialist
7 15 (6.28%) Support Analyst
8 12 (5.02%) Network Specialist
8 12 (5.02%) Senior Network Specialist
9 10 (4.18%) Service Operations Manager
10 9 (3.77%) Compliance Officer
10 9 (3.77%) Information Officer
10 9 (3.77%) Information Security Compliance Officer
10 9 (3.77%) Information Security Officer
10 9 (3.77%) Security Compliance Officer
10 9 (3.77%) Security Officer
Libraries, Frameworks & Software Standards
1 27 (11.30%) Web Services
2 12 (5.02%) LDAP
3 10 (4.18%) SOAP
4 9 (3.77%) XML
5 7 (2.93%) .NET
6 5 (2.09%) REST
7 3 (1.26%) JSON
7 3 (1.26%) LINQ
7 3 (1.26%) XSLT
8 2 (0.84%) RabbitMQ
9 1 (0.42%) AngularJS
9 1 (0.42%) COM
9 1 (0.42%) CSS
9 1 (0.42%) HTML
9 1 (0.42%) JMS
9 1 (0.42%) RESTful
9 1 (0.42%) Twitter Bootstrap
Miscellaneous
1 113 (47.28%) Data Centre
2 67 (28.03%) Self-Motivation
3 50 (20.92%) Analytical Skills
4 42 (17.57%) CMDB
4 42 (17.57%) Management Information System
5 24 (10.04%) Computer Science
6 12 (5.02%) PKI
7 7 (2.93%) CESG
7 7 (2.93%) Freedom of Information
7 7 (2.93%) Video Conferencing
8 6 (2.51%) Public Cloud
9 5 (2.09%) PMI
10 4 (1.67%) VLE
11 3 (1.26%) AS400
11 3 (1.26%) iSeries
11 3 (1.26%) Mobile App
11 3 (1.26%) Private Cloud
12 2 (0.84%) Enterprise Software
12 2 (0.84%) Hybrid Cloud
12 2 (0.84%) Social Media
Operating Systems
1 33 (13.81%) Windows
2 16 (6.69%) Windows 7
3 12 (5.02%) Windows 10
4 8 (3.35%) Linux
4 8 (3.35%) Windows Server
5 2 (0.84%) Unix
6 1 (0.42%) Android
6 1 (0.42%) Apple iOS
6 1 (0.42%) Windows Phone
6 1 (0.42%) Windows Phone 7
6 1 (0.42%) Windows XP
Processes & Methodologies
1 183 (76.57%) ITIL
2 113 (47.28%) Service Delivery
3 94 (39.33%) ITIL V3
4 83 (34.73%) PRINCE2
5 79 (33.05%) Presales
6 66 (27.62%) Continuous Improvement
7 60 (25.10%) Project Management
8 59 (24.69%) Line Management
9 58 (24.27%) Due Diligence
10 46 (19.25%) Problem-Solving
11 45 (18.83%) ITSM
12 41 (17.15%) Change Management
13 36 (15.06%) Data Protection
13 36 (15.06%) Requirements Analysis
14 32 (13.39%) Information Security
15 31 (12.97%) IT Governance
16 30 (12.55%) CRM
17 28 (11.72%) SIEM
18 27 (11.30%) Technical Architecture
18 27 (11.30%) TOGAF
Programming Languages
1 23 (9.62%) SQL
2 7 (2.93%) C#
2 7 (2.93%) T-SQL
3 3 (1.26%) VB.NET
4 2 (0.84%) PowerShell
4 2 (0.84%) Python
4 2 (0.84%) R
5 1 (0.42%) JavaScript
5 1 (0.42%) PL/SQL
Qualifications
1 45 (18.83%) ISEB
2 41 (17.15%) Degree
2 41 (17.15%) PMI Certification
3 36 (15.06%) PMP
4 31 (12.97%) Security Cleared
5 30 (12.55%) Cisco Certification
5 30 (12.55%) CISSP
6 28 (11.72%) CCNP
7 27 (11.30%) SC Cleared
8 25 (10.46%) Computer Science Degree
9 24 (10.04%) ITIL Certification
10 21 (8.79%) CEH
10 21 (8.79%) CompTIA Security+
10 21 (8.79%) ISEB Practitioner
11 20 (8.37%) PRINCE2 Practitioner
12 9 (3.77%) CISA
12 9 (3.77%) CISM
13 5 (2.09%) Microsoft Certification
14 4 (1.67%) MCP
14 4 (1.67%) MCSE
Quality Assurance & Compliance
1 32 (13.39%) ISO/IEC 27001
2 29 (12.13%) GDPR
3 24 (10.04%) SLA
4 21 (8.79%) GPG13
5 15 (6.28%) QA
6 13 (5.44%) ISO/IEC 20000
7 9 (3.77%) Cyber Essentials
7 9 (3.77%) Cyber Essentials PLUS
7 9 (3.77%) PCI DSS
8 1 (0.42%) Data Quality
System Software
1 52 (21.76%) Active Directory
2 41 (17.15%) VMware Infrastructure
3 16 (6.69%) Hyper-V
4 5 (2.09%) Virtual Machines
5 1 (0.42%) Docker
Systems Management
1 12 (5.02%) SCVMM
2 8 (3.35%) SCCM
3 4 (1.67%) Cisco IPCC
4 2 (0.84%) Ansible
4 2 (0.84%) Microsoft Intune
4 2 (0.84%) Opscode Chef
4 2 (0.84%) Puppet
5 1 (0.42%) Systems Management Server (SMS)
5 1 (0.42%) Terraform
Vendors
1 78 (32.64%) Microsoft
2 45 (18.83%) CheckPoint
3 44 (18.41%) Citrix
4 42 (17.57%) VMware
5 34 (14.23%) Cisco
6 33 (13.81%) ServiceNow
7 26 (10.88%) Fortinet
8 24 (10.04%) EMC
8 24 (10.04%) F5
8 24 (10.04%) Juniper
8 24 (10.04%) NetApp
9 13 (5.44%) BMC
10 12 (5.02%) Brocade
10 12 (5.02%) CA
10 12 (5.02%) HP
11 9 (3.77%) SAP
12 7 (2.93%) Oracle
13 5 (2.09%) Capita
14 4 (1.67%) Apple
14 4 (1.67%) IBM