Period
to 24 April 2019

The following table provides summary statistics for permanent job vacancies advertised in Birmingham with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 April 2019 with a comparison to the same period in the previous 2 years.

Service Management
West Midlands > Birmingham
6 months to
24 Apr 2019
Same period 2018 Same period 2017
Rank 32 35 57
Rank change year-on-year +3 +22 -8
Permanent jobs citing Service Management 254 221 159
As % of all permanent IT jobs advertised in Birmingham 8.05% 5.86% 4.26%
As % of the Processes & Methodologies category 8.76% 6.39% 4.60%
Number of salaries quoted 120 117 80
Birmingham median annual salary £46,000 £47,500 £52,250
Median salary % change year-on-year -3.16% -9.09% +4.50%
10th Percentile £30,750 £27,500 £26,750
90th Percentile £70,125 £68,750 £75,000
West Midlands median annual salary £46,000 £47,500 £45,000
% change year-on-year -3.16% +5.56% +1.12%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Birmingham with a requirement for process or methodology skills.

All Process and Methodology Skills
Birmingham
Permanent vacancies with a requirement for process or methodology skills 2,899 3,456 3,459
As % of all permanent IT jobs advertised in Birmingham 91.92% 91.60% 92.61%
Number of salaries quoted 2,122 2,483 2,709
Birmingham median annual salary £47,000 £45,000 £45,000
Median salary % change year-on-year +4.44% - +5.88%
10th Percentile £28,000 £26,250 £26,250
90th Percentile £75,000 £71,250 £66,250
West Midlands median annual salary £45,000 £42,500 £41,006
% change year-on-year +5.88% +3.64% -3.52%

Service Management
Job Vacancy Trend in Birmingham

Job postings citing Service Management as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Management in Birmingham

Service Management
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Birmingham.

Salary trend for Service Management in Birmingham

Service Management
Salary Histogram in Birmingham

The salary distribution of IT jobs citing Service Management in Birmingham over the 6 months to 24 April 2019.

Salary histogram for Service Management in Birmingham

For the 6 months to 24 April 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region with a requirement for Service Management.

1 178 (70.08%) ITIL
2 92 (36.22%) Data Protection
3 90 (35.43%) GDPR
4 87 (34.25%) Data Centre
5 85 (33.46%) Project Management
6 84 (33.07%) Service Delivery
7 82 (32.28%) ServiceNow
8 80 (31.50%) Microsoft
9 72 (28.35%) Presales
10 71 (27.95%) PRINCE2
10 71 (27.95%) ITSM
11 68 (26.77%) ITIL V3
12 62 (24.41%) Line Management
13 52 (20.47%) Microsoft Azure
14 51 (20.08%) VMware
15 48 (18.90%) VMware Infrastructure
16 46 (18.11%) Active Directory
17 44 (17.32%) Change Management
17 44 (17.32%) Self-Motivation
18 42 (16.54%) Incident Management
19 38 (14.96%) TOGAF
20 36 (14.17%) Amazon AWS
21 35 (13.78%) Firewall
22 33 (12.99%) Migration
22 33 (12.99%) Citrix
22 33 (12.99%) Hyper-V
22 33 (12.99%) Due Diligence
22 33 (12.99%) Thought Leadership
22 33 (12.99%) Continuous Improvement
23 32 (12.60%) Technical Architecture

Service Management
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.51%) SharePoint
2 10 (3.94%) Skype for Business
3 8 (3.15%) BizTalk Server
3 8 (3.15%) Oracle SOA Suite
4 4 (1.57%) Apache
4 4 (1.57%) nginx
5 3 (1.18%) MS Exchange
6 2 (0.79%) IIS
6 2 (0.79%) JBoss
6 2 (0.79%) WildFly
Applications
1 15 (5.91%) Microsoft Office
2 11 (4.33%) Microsoft Project
2 11 (4.33%) MS Visio
3 10 (3.94%) Microsoft Excel
4 8 (3.15%) Spreadsheet
Business Applications
1 5 (1.97%) Workfront
2 2 (0.79%) assyst
3 1 (0.39%) Remedy ITSM
Cloud Services
1 52 (20.47%) Microsoft Azure
2 36 (14.17%) Amazon AWS
3 21 (8.27%) Office 365
4 20 (7.87%) Amazon EC2
5 19 (7.48%) Amazon S3
6 15 (5.91%) Amazon CloudWatch
6 15 (5.91%) AWS CloudFormation
6 15 (5.91%) Azure Active Directory
6 15 (5.91%) Cloud Computing
6 15 (5.91%) IaaS
6 15 (5.91%) Virtual Private Cloud
7 14 (5.51%) PaaS
8 4 (1.57%) AWS Elastic Beanstalk
8 4 (1.57%) GitHub
8 4 (1.57%) Route 53
Communications & Networking
1 35 (13.78%) Firewall
2 23 (9.06%) DNS
3 16 (6.30%) DHCP
3 16 (6.30%) WAN
4 12 (4.72%) Unified Communications
5 11 (4.33%) Wireless
6 10 (3.94%) Skype
7 9 (3.54%) PBX
8 6 (2.36%) Cisco ASA
8 6 (2.36%) Cisco Nexus
8 6 (2.36%) OSPF
8 6 (2.36%) VPN
9 5 (1.97%) BGP
9 5 (1.97%) FWSM
9 5 (1.97%) IPsec
9 5 (1.97%) SAN
9 5 (1.97%) SNMP
9 5 (1.97%) Software-Defined Networking
10 4 (1.57%) OpenVPN
11 3 (1.18%) Network Security
Database & Business Intelligence
1 19 (7.48%) Amazon RDS
2 15 (5.91%) Amazon DynamoDB
2 15 (5.91%) Azure SQL Database
3 10 (3.94%) Power BI
4 9 (3.54%) SQL Server
5 8 (3.15%) DTS
5 8 (3.15%) SQL Server 2008
5 8 (3.15%) SQL Server Integration Services
6 5 (1.97%) MySQL
7 4 (1.57%) Amazon Aurora
7 4 (1.57%) Redis
8 2 (0.79%) Data Warehouse
9 1 (0.39%) Data Lake
9 1 (0.39%) SQL Server Reporting Services
Development Applications
1 8 (3.15%) Team Foundation Server
1 8 (3.15%) Visual Studio
2 5 (1.97%) VSS/SourceSafe
3 4 (1.57%) Jenkins
4 2 (0.79%) GitLab
5 1 (0.39%) JIRA
5 1 (0.39%) Visual Studio Team System
General
1 18 (7.09%) Finance
2 14 (5.51%) Publishing
3 8 (3.15%) Law
3 8 (3.15%) Telecoms
4 1 (0.39%) Retail
Job Titles
1 59 (23.23%) Architect
2 32 (12.60%) Solutions Architect
3 31 (12.20%) Analyst
4 21 (8.27%) Consultant
4 21 (8.27%) Technical Consultant
5 19 (7.48%) Project Manager
5 19 (7.48%) Service Manager
6 18 (7.09%) IT Manager
7 16 (6.30%) ServiceNow Consultant
8 15 (5.91%) Change Manager
8 15 (5.91%) Cloud Architect
8 15 (5.91%) Cloud Solutions Architect
9 13 (5.12%) Infrastructure Manager
10 12 (4.72%) IT Services Manager
10 12 (4.72%) Service Analyst
11 11 (4.33%) Infrastructure Engineer
11 11 (4.33%) Operations Analyst
11 11 (4.33%) Transition Manager
12 10 (3.94%) Technical Specialist
13 8 (3.15%) Service Architect
Libraries, Frameworks & Software Standards
1 28 (11.02%) Web Services
2 24 (9.45%) XML
3 16 (6.30%) AngularJS
3 16 (6.30%) CSS
3 16 (6.30%) HTML
3 16 (6.30%) HTML5
4 9 (3.54%) REST
5 8 (3.15%) .NET
5 8 (3.15%) JSON
5 8 (3.15%) LINQ
5 8 (3.15%) SOAP
5 8 (3.15%) XSLT
6 5 (1.97%) LDAP
7 4 (1.57%) LAMP
7 4 (1.57%) LEMP Stack
8 1 (0.39%) COM
Miscellaneous
1 87 (34.25%) Data Centre
2 44 (17.32%) Self-Motivation
3 23 (9.06%) CMDB
4 22 (8.66%) Management Information System
5 18 (7.09%) Hybrid Cloud
5 18 (7.09%) Public Cloud
6 16 (6.30%) Analytical Skills
7 15 (5.91%) Private Cloud
8 8 (3.15%) NHS
9 7 (2.76%) PMI
10 5 (1.97%) Clustering
10 5 (1.97%) PKI
11 4 (1.57%) Driving Licence
12 3 (1.18%) Video Conferencing
12 3 (1.18%) Virtual Team
13 2 (0.79%) Data Protection Act
13 2 (0.79%) Enterprise Storage
13 2 (0.79%) Fat Client
13 2 (0.79%) Freedom of Information
13 2 (0.79%) Thin Client
Operating Systems
1 29 (11.42%) Windows
2 19 (7.48%) Linux
3 13 (5.12%) Windows Server
4 9 (3.54%) Windows 10
5 4 (1.57%) Ubuntu
5 4 (1.57%) Windows 7
6 2 (0.79%) Data ONTAP
6 2 (0.79%) Windows 8
6 2 (0.79%) Windows Server 2008
6 2 (0.79%) Windows Server 2012
7 1 (0.39%) Unix
Processes & Methodologies
1 178 (70.08%) ITIL
2 92 (36.22%) Data Protection
3 85 (33.46%) Project Management
4 84 (33.07%) Service Delivery
5 72 (28.35%) Presales
6 71 (27.95%) ITSM
6 71 (27.95%) PRINCE2
7 68 (26.77%) ITIL V3
8 62 (24.41%) Line Management
9 44 (17.32%) Change Management
10 42 (16.54%) Incident Management
11 38 (14.96%) TOGAF
12 33 (12.99%) Continuous Improvement
12 33 (12.99%) Due Diligence
12 33 (12.99%) Migration
12 33 (12.99%) Thought Leadership
13 32 (12.60%) Technical Architecture
14 29 (11.42%) Load Balancing
15 24 (9.45%) CRM
15 24 (9.45%) Problem Management
Programming Languages
1 22 (8.66%) SQL
2 18 (7.09%) PowerShell
3 16 (6.30%) JavaScript
4 9 (3.54%) C#
5 8 (3.15%) T-SQL
5 8 (3.15%) VB.NET
6 5 (1.97%) Bash Shell
6 5 (1.97%) VBScript
7 4 (1.57%) PHP
7 4 (1.57%) Shell Script
8 3 (1.18%) C
9 2 (0.79%) Java
Qualifications
1 27 (10.63%) Degree
2 26 (10.24%) PMI Certification
3 22 (8.66%) ISEB
4 20 (7.87%) Cisco Certification
5 19 (7.48%) PMP
6 18 (7.09%) CISSP
6 18 (7.09%) Security Cleared
7 16 (6.30%) SC Cleared
8 15 (5.91%) CCNP
9 14 (5.51%) CEH
9 14 (5.51%) CompTIA Security+
9 14 (5.51%) Computer Science Degree
10 12 (4.72%) ITIL Certification
11 9 (3.54%) MCSA
11 9 (3.54%) MCSE
11 9 (3.54%) Microsoft Certification
12 8 (3.15%) ISEB Practitioner
12 8 (3.15%) PRINCE2 Practitioner
13 6 (2.36%) CCNA
14 4 (1.57%) CISM
Quality Assurance & Compliance
1 90 (35.43%) GDPR
2 26 (10.24%) SLA
3 14 (5.51%) GPG13
3 14 (5.51%) ISO/IEC 27001
4 7 (2.76%) QA
System Software
1 48 (18.90%) VMware Infrastructure
2 46 (18.11%) Active Directory
3 33 (12.99%) Hyper-V
4 15 (5.91%) Virtual Machines
5 6 (2.36%) Docker
6 4 (1.57%) VirtualBox
7 2 (0.79%) NLBS
7 2 (0.79%) Virtual Servers
7 2 (0.79%) Xen
8 1 (0.39%) XenApp
Systems Management
1 14 (5.51%) SCVMM
2 7 (2.76%) SCCM
2 7 (2.76%) WSUS
3 6 (2.36%) Puppet
3 6 (2.36%) Terraform
4 5 (1.97%) Backup Exec
5 4 (1.57%) Packer
5 4 (1.57%) Prometheus
6 3 (1.18%) Microsoft Data Protection Manager
6 3 (1.18%) NetBackup
7 2 (0.79%) Failover Clustering
7 2 (0.79%) Kubernetes
7 2 (0.79%) QRadar
7 2 (0.79%) Single Sign-On
8 1 (0.39%) Microsoft Intune
Vendors
1 82 (32.28%) ServiceNow
2 80 (31.50%) Microsoft
3 51 (20.08%) VMware
4 33 (12.99%) Citrix
5 30 (11.81%) CheckPoint
6 24 (9.45%) Cisco
7 18 (7.09%) HP
8 17 (6.69%) F5
9 16 (6.30%) NetApp
10 14 (5.51%) BMC
10 14 (5.51%) EMC
10 14 (5.51%) Fortinet
10 14 (5.51%) Juniper
11 10 (3.94%) IBM
12 9 (3.54%) Brocade
12 9 (3.54%) Oracle
13 8 (3.15%) Ivanti
13 8 (3.15%) Remedy
13 8 (3.15%) SolarWinds
14 6 (2.36%) Apple