The median annual salary for a 2nd Line Support was £26,250 in advertised job vacancies in Bristol during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Second Line Support
South West / Bristol
Rank 117 118 110
Rank change year-on-year +1 -8  
Permanent jobs requiring a 2nd Line Support 14 17 19
As % of all permanent IT jobs advertised in Bristol 0.77% 0.92% 0.99%
As % of the Job Titles category 0.80% 0.96% 1.01%
Number of salaries quoted 12 16 16
Median salary £26,250 £27,000 £24,000
Median salary % change year-on-year -2.77% +12.50%  
90% offered a salary of more than £24,108 £21,750 £20,000
10% offered a salary of more than £28,750 £28,250 £27,500
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Bristol. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Bristol
Permanent job vacancies with a job title containing a recognized job role 1760 1779 1875
As % of all permanent IT job vacancies advertised in Bristol 97.13% 96.74% 97.76%
Number of salaries quoted 1454 1557 1574
Median salary £43,000 £41,000 £40,000
Median salary % change year-on-year +4.87% +2.50%  
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £65,000 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Bristol

The job posting trend of jobs advertised in Bristol that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Bristol

2nd Line Support
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Bristol.

Salary trend for 2nd Line Support in Bristol

2nd Line Support Skill Set
Top 30 Related IT Skills in Bristol

For the 6 months to 23 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Bristol region featuring 2nd Line Support in the job title.

1 18 (72.00%) Windows
2 14 (56.00%) ITIL
2 14 (56.00%) Active Directory
3 12 (48.00%) Microsoft
3 12 (48.00%) VMware
4 10 (40.00%) Cisco
5 8 (32.00%) MS Excel
5 8 (32.00%) Hyper-V
6 7 (28.00%) Analytical Skills
6 7 (28.00%) Windows Server
6 7 (28.00%) TCP/IP
6 7 (28.00%) HP
7 6 (24.00%) Citrix
7 6 (24.00%) Microsoft Certification
7 6 (24.00%) SLA
7 6 (24.00%) MS Exchange
7 6 (24.00%) Windows Server 2008
7 6 (24.00%) XenApp
7 6 (24.00%) Windows 7
8 5 (20.00%) Office 365
8 5 (20.00%) SCCM
8 5 (20.00%) MS Office
8 5 (20.00%) Service Delivery
9 4 (16.00%) Service Management
9 4 (16.00%) MCSA
9 4 (16.00%) Exchange Server 2007
9 4 (16.00%) VMware Infrastructure
9 4 (16.00%) Windows Server 2012
10 3 (12.00%) Mobile Computing
10 3 (12.00%) ServiceNow

2nd Line Support Skill Set
Top Related IT Skills in Bristol by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (24.00%) MS Exchange
2 4 (16.00%) Exchange Server 2007
3 3 (12.00%) Exchange Server 2010
4 2 (8.00%) SAS
4 2 (8.00%) SharePoint
4 2 (8.00%) Skype for Business
5 1 (4.00%) Exchange Server 2003
Applications
1 8 (32.00%) MS Excel
2 5 (20.00%) MS Office
Cloud Services
1 5 (20.00%) Office 365
2 2 (8.00%) Mimecast
Communications & Networking
1 7 (28.00%) TCP/IP
2 3 (12.00%) DHCP
3 2 (8.00%) DNS
3 2 (8.00%) iSCSI
3 2 (8.00%) LAN
3 2 (8.00%) SAN
3 2 (8.00%) VPN
3 2 (8.00%) WAN
4 1 (4.00%) Firewall
4 1 (4.00%) Internet
4 1 (4.00%) Remote Desktop
Database & Business Intelligence
1 2 (8.00%) Relational Database
General
1 3 (12.00%) Finance
2 1 (4.00%) Front Office
Miscellaneous
1 7 (28.00%) Analytical Skills
2 3 (12.00%) Mobile Computing
2 3 (12.00%) Smartphone
3 2 (8.00%) Client/Server
3 2 (8.00%) Driving Licence
4 1 (4.00%) Device Driver
4 1 (4.00%) iPad
Operating Systems
1 18 (72.00%) Windows
2 7 (28.00%) Windows Server
3 6 (24.00%) Windows 7
3 6 (24.00%) Windows Server 2008
4 4 (16.00%) Windows Server 2012
5 3 (12.00%) Windows XP
6 1 (4.00%) Windows 8
6 1 (4.00%) Windows Server 2003
6 1 (4.00%) Windows Vista
Processes & Methodologies
1 14 (56.00%) ITIL
2 5 (20.00%) Service Delivery
3 4 (16.00%) Service Management
4 3 (12.00%) Change Control
5 2 (8.00%) Data Protection
5 2 (8.00%) Mentoring
6 1 (4.00%) Business Transformation
6 1 (4.00%) Customer Requirements
6 1 (4.00%) ITIL V3
6 1 (4.00%) Workflow
6 1 (4.00%) Workflow Management
Qualifications
1 6 (24.00%) Microsoft Certification
2 4 (16.00%) MCSA
3 3 (12.00%) SC Cleared
3 3 (12.00%) Security Cleared
4 2 (8.00%) Degree
4 2 (8.00%) MCP
4 2 (8.00%) MCSE
5 1 (4.00%) ITIL Certification
Quality Assurance & Compliance
1 6 (24.00%) SLA
System Software
1 14 (56.00%) Active Directory
2 8 (32.00%) Hyper-V
3 6 (24.00%) XenApp
4 4 (16.00%) VMware Infrastructure
5 2 (8.00%) Terminal Server
6 1 (4.00%) Virtual Desktop
Systems Management
1 5 (20.00%) SCCM
2 2 (8.00%) Failover Clustering
2 2 (8.00%) Microsoft Data Protection Manager
2 2 (8.00%) Systems Management Server (SMS)
Vendors
1 12 (48.00%) Microsoft
1 12 (48.00%) VMware
2 10 (40.00%) Cisco
3 7 (28.00%) HP
4 6 (24.00%) Citrix
5 3 (12.00%) ServiceNow
6 2 (8.00%) Apple
6 2 (8.00%) NetApp
Bristol, Avon
Harris Global
Salary: From £28,000 to £33,000 per annum + benefits
Posted: 2 days ago