Period
to 18 November 2017

The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in Bristol during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South West > Bristol
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 158 152 179
Rank change year-on-year -6 +27 -27
Permanent jobs requiring a 2nd Line Support 48 32 18
As % of all permanent IT jobs advertised in Bristol 1.25% 0.99% 0.48%
As % of the Job Titles category 1.29% 1.02% 0.49%
Number of salaries quoted 44 28 18
Bristol median annual salary £26,500 £27,500 £23,500
Median salary % change year-on-year -3.64% +17.02% -2.08%
10th Percentile £23,000 £22,475 £18,250
90th Percentile £33,000 £29,500 £31,800
South West median annual salary £25,000 £26,500 £22,500
% change year-on-year -5.66% +17.78% -6.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Bristol. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Bristol
Permanent vacancies in Bristol with a recognized job title 3734 3125 3676
% of permanent IT jobs with a recognized job title 97.52% 96.96% 97.07%
Number of salaries quoted 3107 2679 3184
Bristol median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £25,650 £26,250 £25,500
90th Percentile £67,500 £68,750 £65,500
South West median annual salary £40,000 £40,000 £39,000
% change year-on-year - +2.56% +4.00%

2nd Line Support
Job Vacancy Trend in Bristol

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Bristol.

Job vacancy trend for 2nd Line Support in Bristol

2nd Line Support
Salary Trend in Bristol

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Bristol.

Salary trend for 2nd Line Support in Bristol

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Bristol

For the 6 months to 18 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Bristol region featuring 2nd Line Support in the job title.

1 36 (75.00%) Windows
2 30 (62.50%) Microsoft
3 19 (39.58%) Active Directory
3 19 (39.58%) Windows 7
4 18 (37.50%) ITIL
5 15 (31.25%) Microsoft Office
6 13 (27.08%) SLA
6 13 (27.08%) VMware
6 13 (27.08%) Windows 10
7 12 (25.00%) Office 365
8 11 (22.92%) Windows Server 2012
8 11 (22.92%) Windows Server 2008
8 11 (22.92%) Degree
9 10 (20.83%) VPN
9 10 (20.83%) Microsoft Certification
10 9 (18.75%) Service Management
10 9 (18.75%) Windows Server
11 8 (16.67%) MS Exchange
12 7 (14.58%) Finance
12 7 (14.58%) Skype for Business
12 7 (14.58%) Exchange Server 2010
12 7 (14.58%) SC Cleared
12 7 (14.58%) Security Cleared
13 6 (12.50%) Hyper-V
13 6 (12.50%) Skype
13 6 (12.50%) Firewall
13 6 (12.50%) SQL
14 5 (10.42%) Oracle
14 5 (10.42%) Citrix
14 5 (10.42%) ITSM

2nd Line Support Skill Set
Co-occurring IT Skills in Bristol by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (16.67%) MS Exchange
2 7 (14.58%) Exchange Server 2010
2 7 (14.58%) Skype for Business
3 2 (4.17%) SharePoint
4 1 (2.08%) Exchange Server 2007
4 1 (2.08%) Exchange Server 2013
4 1 (2.08%) IIS
4 1 (2.08%) SAS
Applications
1 15 (31.25%) Microsoft Office
2 4 (8.33%) Microsoft Excel
2 4 (8.33%) Microsoft PowerPoint
Business Applications
1 1 (2.08%) Dynamics CRM
Cloud Services
1 12 (25.00%) Office 365
Communications & Networking
1 10 (20.83%) VPN
2 6 (12.50%) Firewall
2 6 (12.50%) Skype
3 4 (8.33%) DNS
3 4 (8.33%) Internet
3 4 (8.33%) TCP/IP
3 4 (8.33%) VoIP
3 4 (8.33%) Wi-Fi
4 3 (6.25%) VLAN
5 1 (2.08%) DHCP
5 1 (2.08%) iSCSI
5 1 (2.08%) Remote Desktop
5 1 (2.08%) SAN
5 1 (2.08%) SSL
Database & Business Intelligence
1 1 (2.08%) Oracle Database
1 1 (2.08%) SQL Server
1 1 (2.08%) SQL Server 2014
General
1 7 (14.58%) Finance
2 2 (4.17%) Manufacturing
3 1 (2.08%) Advertising
3 1 (2.08%) Banking
3 1 (2.08%) Investment Banking
Libraries, Frameworks & Software Standards
1 1 (2.08%) WebCenter
Miscellaneous
1 5 (10.42%) Driving Licence
2 3 (6.25%) Computer Science
3 2 (4.17%) Management Information System
4 1 (2.08%) Analytical Skills
4 1 (2.08%) Blackberry
Operating Systems
1 36 (75.00%) Windows
2 19 (39.58%) Windows 7
3 13 (27.08%) Windows 10
4 11 (22.92%) Windows Server 2008
4 11 (22.92%) Windows Server 2012
5 9 (18.75%) Windows Server
6 5 (10.42%) Windows Server 2003
7 4 (8.33%) Windows 8
8 3 (6.25%) Linux
9 2 (4.17%) Apple iOS
9 2 (4.17%) Windows Mobile
Processes & Methodologies
1 18 (37.50%) ITIL
2 9 (18.75%) Service Management
3 5 (10.42%) Incident Management
3 5 (10.42%) ITIL V3
3 5 (10.42%) ITSM
3 5 (10.42%) Problem Management
4 3 (6.25%) CRM
5 2 (4.17%) Asset Management
5 2 (4.17%) B2B
5 2 (4.17%) Mathematics
5 2 (4.17%) Service Delivery
6 1 (2.08%) Data Protection
6 1 (2.08%) Document Management
6 1 (2.08%) Investment Management
6 1 (2.08%) Mentoring
6 1 (2.08%) Root Cause Analysis
6 1 (2.08%) Software Engineering
6 1 (2.08%) Test Automation
6 1 (2.08%) Time Management
6 1 (2.08%) Unit Testing
Programming Languages
1 6 (12.50%) SQL
2 1 (2.08%) C#
2 1 (2.08%) JavaScript
Qualifications
1 11 (22.92%) Degree
2 10 (20.83%) Microsoft Certification
3 7 (14.58%) SC Cleared
3 7 (14.58%) Security Cleared
4 4 (8.33%) NVQ Level 3
5 3 (6.25%) CCNA
5 3 (6.25%) Cisco Certification
5 3 (6.25%) MCDST
5 3 (6.25%) MCTS
6 1 (2.08%) Computer Science Degree
6 1 (2.08%) MCITP
6 1 (2.08%) MCSA
Quality Assurance & Compliance
1 13 (27.08%) SLA
2 1 (2.08%) ISO/IEC 20000
System Software
1 19 (39.58%) Active Directory
2 6 (12.50%) Hyper-V
3 5 (10.42%) VMware Infrastructure
4 3 (6.25%) VMware Workstation
5 1 (2.08%) Terminal Services
Systems Management
1 4 (8.33%) WSUS
2 1 (2.08%) Failover Clustering
2 1 (2.08%) Microsoft Data Protection Manager
2 1 (2.08%) SCCM
Vendors
1 30 (62.50%) Microsoft
2 13 (27.08%) VMware
3 5 (10.42%) Citrix
3 5 (10.42%) Oracle
4 4 (8.33%) Cisco
5 2 (4.17%) Apple
5 2 (4.17%) Avaya
6 1 (2.08%) HP
6 1 (2.08%) IBM
6 1 (2.08%) NetApp