Period
to 18 August 2019

The following table provides summary statistics for permanent job vacancies advertised in Cambridge with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 August 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
Cambridgeshire > Cambridge
6 months to
18 Aug 2019
Same period 2018 Same period 2017
Rank 97 133 157
Rank change year-on-year +36 +24 -48
Permanent jobs citing Service Delivery 24 32 18
As % of all permanent IT jobs advertised in Cambridge 1.58% 1.23% 0.67%
As % of the Processes & Methodologies category 1.65% 1.30% 0.72%
Number of salaries quoted 16 21 20
Cambridge median annual salary £57,500 £52,500 £35,000
Median salary % change year-on-year +9.52% +50.00% -16.67%
10th Percentile £48,750 £25,750 £26,125
90th Percentile £74,250 £68,750 £60,625
Cambridgeshire median annual salary £50,000 £42,000 £31,000
% change year-on-year +19.05% +35.48% -22.50%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cambridge with a requirement for process or methodology skills.

All Process and Methodology Skills
Cambridge
Permanent vacancies with a requirement for process or methodology skills 1,455 2,465 2,489
As % of all permanent IT jobs advertised in Cambridge 95.66% 95.06% 91.98%
Number of salaries quoted 933 1,667 1,893
Cambridge median annual salary £50,000 £47,500 £45,000
Median salary % change year-on-year +5.26% +5.56% -
10th Percentile £31,250 £27,500 £27,500
90th Percentile £74,250 £70,000 £71,250
Cambridgeshire median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - -

Service Delivery
Job Vacancy Trend in Cambridge

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Cambridge.

Job vacancy trend for Service Delivery in Cambridge

Service Delivery
Salary Trend in Cambridge

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Cambridge.

Salary trend for Service Delivery in Cambridge

Service Delivery
Salary Histogram in Cambridge

The salary distribution of IT jobs citing Service Delivery in Cambridge over the 6 months to 18 August 2019.

Salary histogram for Service Delivery in Cambridge

For the 6 months to 18 August 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Cambridge region with a requirement for Service Delivery.

1 15 (62.50%) ITIL
2 11 (45.83%) Windows
2 11 (45.83%) Continuous Improvement
3 9 (37.50%) Active Directory
3 9 (37.50%) Internet
4 7 (29.17%) Microsoft Intune
4 7 (29.17%) Presales
4 7 (29.17%) Windows 10
5 6 (25.00%) Problem-Solving
5 6 (25.00%) Office 365
5 6 (25.00%) MobileIron
5 6 (25.00%) ServiceNow
5 6 (25.00%) WebEx
5 6 (25.00%) Problem Management
5 6 (25.00%) SLA
5 6 (25.00%) Microsoft Office
6 5 (20.83%) Microsoft
6 5 (20.83%) EMC
6 5 (20.83%) ITSM
6 5 (20.83%) Internet of Things
7 4 (16.67%) Bomgar
7 4 (16.67%) Vendor Relationship Management
7 4 (16.67%) Customer Requirements
7 4 (16.67%) Remote Desktop
7 4 (16.67%) Remedy ITSM
7 4 (16.67%) ServiceCenter
7 4 (16.67%) Information Management
7 4 (16.67%) Microsoft PowerPoint
7 4 (16.67%) Statistics
7 4 (16.67%) Windows 7

Service Delivery
Co-occurring IT Skills in Cambridge by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (16.67%) MS Exchange
Applications
1 6 (25.00%) Microsoft Office
2 4 (16.67%) Acrobat
2 4 (16.67%) Microsoft Excel
2 4 (16.67%) Microsoft PowerPoint
2 4 (16.67%) Microsoft Project
2 4 (16.67%) MS Visio
Business Applications
1 4 (16.67%) Remedy ITSM
Cloud Services
1 6 (25.00%) Office 365
2 3 (12.50%) Azure Active Directory
2 3 (12.50%) Microsoft Azure
Communications & Networking
1 9 (37.50%) Internet
2 6 (25.00%) WebEx
3 4 (16.67%) Remote Desktop
3 4 (16.67%) VPN
4 3 (12.50%) Wireless
5 2 (8.33%) IPv6
5 2 (8.33%) LAN
5 2 (8.33%) NAS
5 2 (8.33%) SAN
5 2 (8.33%) VSAN
5 2 (8.33%) WAN
Database & Business Intelligence
1 2 (8.33%) MySQL
1 2 (8.33%) Oracle Database
1 2 (8.33%) Oracle Reports
1 2 (8.33%) PostgreSQL
1 2 (8.33%) SQL Server
General
1 4 (16.67%) Manufacturing
2 2 (8.33%) Pharmaceutical
Job Titles
1 7 (29.17%) Service Manager
2 4 (16.67%) Hardware Engineer
2 4 (16.67%) Service Desk Manager
3 3 (12.50%) Consultant
3 3 (12.50%) Delivery Manager
3 3 (12.50%) Services Delivery Manager
3 3 (12.50%) Technical Consultant
4 2 (8.33%) Administrator
4 2 (8.33%) Analyst
4 2 (8.33%) Backup Administrator
4 2 (8.33%) Developer
4 2 (8.33%) Java Developer
4 2 (8.33%) Senior Analyst
4 2 (8.33%) Senior Service Desk Analyst
4 2 (8.33%) Service Analyst
4 2 (8.33%) Service Desk Analyst
5 1 (4.17%) Digital Transformation
5 1 (4.17%) Digital Transformation Manager
5 1 (4.17%) Service Architect
5 1 (4.17%) Transformation Manager
Libraries, Frameworks & Software Standards
1 4 (16.67%) CSS
2 2 (8.33%) Hibernate
2 2 (8.33%) REST
2 2 (8.33%) SOAP
Miscellaneous
1 5 (20.83%) Internet of Things
2 4 (16.67%) iPad
2 4 (16.67%) Management Information System
3 3 (12.50%) Life Science
4 2 (8.33%) Data Centre
4 2 (8.33%) Enterprise Storage
4 2 (8.33%) Machine to Machine
4 2 (8.33%) Replication
4 2 (8.33%) Symmetrix
5 1 (4.17%) Smart Meter
Operating Systems
1 11 (45.83%) Windows
2 7 (29.17%) Windows 10
3 4 (16.67%) Linux
3 4 (16.67%) Mac OS
3 4 (16.67%) Windows 2000
3 4 (16.67%) Windows 7
3 4 (16.67%) Windows XP
4 2 (8.33%) Unix
Processes & Methodologies
1 15 (62.50%) ITIL
2 11 (45.83%) Continuous Improvement
3 7 (29.17%) Presales
4 6 (25.00%) Problem Management
4 6 (25.00%) Problem-Solving
5 5 (20.83%) ITSM
6 4 (16.67%) Change Management
6 4 (16.67%) Customer Requirements
6 4 (16.67%) Information Management
6 4 (16.67%) Project Management
6 4 (16.67%) Statistics
6 4 (16.67%) Vendor Relationship Management
7 3 (12.50%) Agile Software Development
7 3 (12.50%) Analytics
7 3 (12.50%) Collaborative Working
7 3 (12.50%) Decision-Making
7 3 (12.50%) Multi-Factor Authentication
7 3 (12.50%) PRINCE
7 3 (12.50%) Product Management
7 3 (12.50%) Schematic Capture
Programming Languages
1 2 (8.33%) C
1 2 (8.33%) Java
1 2 (8.33%) Perl
1 2 (8.33%) Python
Qualifications
1 4 (16.67%) MCP
1 4 (16.67%) MCSE
1 4 (16.67%) Microsoft Certification
2 2 (8.33%) ITIL Foundation Certificate
3 1 (4.17%) SC Cleared
3 1 (4.17%) Security Cleared
Quality Assurance & Compliance
1 6 (25.00%) SLA
2 1 (4.17%) ISO/IEC 20000
System Software
1 9 (37.50%) Active Directory
2 2 (8.33%) SRDF
2 2 (8.33%) VMware Infrastructure
Systems Management
1 7 (29.17%) Microsoft Intune
2 4 (16.67%) ServiceCenter
2 4 (16.67%) Systems Management Server (SMS)
3 2 (8.33%) Ansible
3 2 (8.33%) Avamar
3 2 (8.33%) NetBackup
3 2 (8.33%) SCCM
3 2 (8.33%) Tivoli
3 2 (8.33%) Tivoli Storage Manager
Vendors
1 6 (25.00%) MobileIron
1 6 (25.00%) ServiceNow
2 5 (20.83%) EMC
2 5 (20.83%) Microsoft
3 4 (16.67%) Adobe
3 4 (16.67%) Bomgar
3 4 (16.67%) HP
3 4 (16.67%) Oracle
3 4 (16.67%) Peregrine
3 4 (16.67%) Remedy
4 2 (8.33%) Brocade
4 2 (8.33%) Cisco
4 2 (8.33%) Veritas
4 2 (8.33%) VMware