The following table provides summary statistics for permanent job vacancies advertised in Cambridgeshire with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 3 months to 25 June 2017 with a comparison to the same period in the previous 2 years.

Customer Engagement
East of England / Cambridgeshire
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 127 - 136
Rank change year-on-year - 0  
Permanent jobs citing Customer Engagement 10 0 1
As % of all permanent IT jobs advertised in Cambridgeshire 0.53% - 0.046%
As % of the Processes & Methodologies category 0.60% - 0.054%
Number of salaries quoted 2 0 1
Median salary £52,500 - £47,500
UK excluding London median salary £52,331 £50,000 £50,000
% change year-on-year +4.66% -  

Customer Engagement is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Cambridgeshire with a requirement for process and methodology skills.

Process & Methodology Skills
Cambridgeshire
Permanent job vacancies with a requirement for process and methodology skills 1673 1633 1856
As % of all permanent IT job vacancies advertised in Cambridgeshire 88.33% 88.75% 85.10%
Number of salaries quoted 1275 1353 1554
Median salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% -  
90% offered a salary of more than £32,500 £32,000 £30,000
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Customer Engagement
Job Vacancy Trend in Cambridgeshire

The job posting trend of jobs advertised in Cambridgeshire citing Customer Engagement as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Customer Engagement in Cambridgeshire

Customer Engagement
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Cambridgeshire.

Salary trend for Customer Engagement in Cambridgeshire

Customer Engagement
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Engagement within the Cambridgeshire region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge - 6 £52,500 -
Peterborough - 4 £45,000 -
Huntingdon - 1 - -
St Neots - 1 £52,500 -
Customer Engagement
East of England

For the 6 months to 25 June 2017, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Cambridgeshire region with a requirement for Customer Engagement.

1 21 (72.41%) Degree
2 17 (58.62%) ITIL
3 13 (44.83%) Service Delivery
4 12 (41.38%) Cisco
5 11 (37.93%) Project Management
5 11 (37.93%) Software Engineering
6 10 (34.48%) Business Development
6 10 (34.48%) Citrix
6 10 (34.48%) Management Information System
7 9 (31.03%) Finance
7 9 (31.03%) Retail
7 9 (31.03%) CRM
7 9 (31.03%) PRINCE2
7 9 (31.03%) Oracle
7 9 (31.03%) SQL Server
7 9 (31.03%) Computer Science
7 9 (31.03%) Line Management
8 7 (24.14%) Analytical Skills
8 7 (24.14%) Cisco CUCM
8 7 (24.14%) Skype
8 7 (24.14%) Skype for Business
8 7 (24.14%) Unified Communications
8 7 (24.14%) Cisco UCCX
8 7 (24.14%) Microsoft
9 6 (20.69%) Information Security
9 6 (20.69%) Presales
10 5 (17.24%) Windows Server
10 5 (17.24%) AirWatch
10 5 (17.24%) Data Centre
10 5 (17.24%) IaaS

Customer Engagement
Co-occurring IT Skills in Cambridgeshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (24.14%) Skype for Business
2 5 (17.24%) ArcGIS
3 4 (13.79%) Apache Spark
Applications
1 2 (6.90%) Microsoft Excel
Cloud Services
1 5 (17.24%) Amazon AWS
1 5 (17.24%) Amazon EC2
1 5 (17.24%) IaaS
1 5 (17.24%) Microsoft Azure
1 5 (17.24%) Office 365
1 5 (17.24%) PaaS
2 2 (6.90%) SaaS
Communications & Networking
1 7 (24.14%) Skype
1 7 (24.14%) Unified Communications
2 5 (17.24%) VoIP
3 4 (13.79%) LDAP
Database & Business Intelligence
1 9 (31.03%) SQL Server
2 5 (17.24%) DB2
2 5 (17.24%) Geospatial Data
2 5 (17.24%) GIS
2 5 (17.24%) MySQL
3 4 (13.79%) Amazon DynamoDB
3 4 (13.79%) Hadoop
3 4 (13.79%) MongoDB
3 4 (13.79%) NoSQL
3 4 (13.79%) PostgreSQL
3 4 (13.79%) RDBMS
3 4 (13.79%) Relational Database
General
1 9 (31.03%) Finance
1 9 (31.03%) Retail
2 5 (17.24%) Publishing
3 4 (13.79%) Telecoms
Job Titles
1 10 (34.48%) Project Manager
2 9 (31.03%) IT Manager
2 9 (31.03%) IT Project Manager
3 5 (17.24%) Architect
3 5 (17.24%) IT Engineer
3 5 (17.24%) IT Services Manager
3 5 (17.24%) IT Support
3 5 (17.24%) IT Support Engineer
3 5 (17.24%) Professional Services Manager
3 5 (17.24%) Professional Services Project Manager
3 5 (17.24%) Senior IT Engineer
3 5 (17.24%) Senior IT Support
3 5 (17.24%) Senior Support Engineer
3 5 (17.24%) Solutions Architect
3 5 (17.24%) Support Engineer
4 2 (6.90%) Analyst
4 2 (6.90%) Consultant
4 2 (6.90%) Software Analyst
4 2 (6.90%) Support Analyst
4 2 (6.90%) Unified Communications Engineer
Libraries, Frameworks & Software Standards
1 4 (13.79%) .NET
1 4 (13.79%) CSS
1 4 (13.79%) HTML
1 4 (13.79%) OAuth
1 4 (13.79%) SAML
Miscellaneous
1 10 (34.48%) Management Information System
2 9 (31.03%) Computer Science
3 7 (24.14%) Analytical Skills
4 5 (17.24%) CMDB
4 5 (17.24%) Data Centre
5 1 (3.45%) Enterprise Software
5 1 (3.45%) Mobile App
Operating Systems
1 5 (17.24%) Linux
1 5 (17.24%) Windows
1 5 (17.24%) Windows Server
Processes & Methodologies
1 17 (58.62%) ITIL
2 13 (44.83%) Service Delivery
3 11 (37.93%) Project Management
3 11 (37.93%) Software Engineering
4 10 (34.48%) Business Development
5 9 (31.03%) CRM
5 9 (31.03%) Line Management
5 9 (31.03%) PRINCE2
6 6 (20.69%) Information Security
6 6 (20.69%) Presales
7 5 (17.24%) Capacity Planning
7 5 (17.24%) Continuous Improvement
7 5 (17.24%) Gantt Chart
7 5 (17.24%) IT Governance
7 5 (17.24%) IT Strategy
7 5 (17.24%) ITIL V3
7 5 (17.24%) Migration
7 5 (17.24%) Time Management
7 5 (17.24%) TOGAF
7 5 (17.24%) Zachman Framework
Programming Languages
1 5 (17.24%) SQL
2 4 (13.79%) Java
2 4 (13.79%) JavaScript
Qualifications
1 21 (72.41%) Degree
2 5 (17.24%) Computer Science Degree
2 5 (17.24%) ISEB
2 5 (17.24%) PMI Certification
2 5 (17.24%) PMP
3 4 (13.79%) ITIL Certification
Quality Assurance & Compliance
1 2 (6.90%) SLA
System Software
1 5 (17.24%) Virtual Machines
1 5 (17.24%) VMware Infrastructure
1 5 (17.24%) XenApp
1 5 (17.24%) XenDesktop
Systems Management
1 7 (24.14%) Cisco CUCM
1 7 (24.14%) Cisco UCCX
2 5 (17.24%) AirWatch
2 5 (17.24%) SCCM
2 5 (17.24%) SCVMM
Vendors
1 12 (41.38%) Cisco
2 10 (34.48%) Citrix
3 9 (31.03%) Oracle
4 7 (24.14%) Microsoft
5 5 (17.24%) BMC
5 5 (17.24%) CheckPoint
5 5 (17.24%) EMC
5 5 (17.24%) HP
5 5 (17.24%) IBM
5 5 (17.24%) Juniper
5 5 (17.24%) NetApp
5 5 (17.24%) VMware
6 1 (3.45%) ESRI