Period
to 22 November 2017

The median annual salary for a Support Analyst was £32,500 in advertised job vacancies in the East of England during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East of England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 105 75 61
Rank change year-on-year -30 -14 +5
Permanent jobs requiring a Support Analyst 358 470 602
As % of all permanent IT jobs advertised in the East of England 2.96% 3.55% 3.97%
As % of the Job Titles category 3.06% 3.68% 4.12%
Number of salaries quoted 313 404 522
East of England median annual salary £32,500 £30,000 £30,500
Median salary % change year-on-year +8.33% -1.64% +1.67%
10th Percentile £21,250 £20,150 £21,250
90th Percentile £45,250 £43,600 £46,475
England median annual salary £30,500 £31,500 £32,500
% change year-on-year -3.17% -3.08% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11697 12786 14622
% of permanent IT jobs with a recognized job title 96.61% 96.48% 96.45%
Number of salaries quoted 9596 10618 12133
East of England median annual salary £45,000 £45,000 £43,500
Median salary % change year-on-year - +3.45% +2.35%
10th Percentile £26,250 £25,500 £25,000
90th Percentile £68,750 £68,750 £66,250
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East of England.

Salary trend for Support Analyst in the East of England

Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 22 November 2017.

Salary histogram for Support Analyst in the East of England

Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -5 172 £36,500 +30.36% 5
Essex -1 71 £40,000 +8.11%
Cambridgeshire -32 58 £28,500 +10.68% 6
Suffolk +3 28 £26,000 +10.64% 2
Bedfordshire -1 28 £30,000 -14.29%
Norfolk +4 1 £25,500 -27.14% 3
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 22 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring Support Analyst in the job title.

1 135 (37.71%) Windows
2 122 (34.08%) SQL
3 107 (29.89%) ITIL
4 97 (27.09%) Microsoft
5 78 (21.79%) Active Directory
6 69 (19.27%) Oracle
7 68 (18.99%) Windows Server
8 65 (18.16%) SQL Server
9 59 (16.48%) Finance
9 59 (16.48%) Microsoft Office
10 51 (14.25%) Oracle EBS
11 49 (13.69%) SLA
12 48 (13.41%) Java
13 43 (12.01%) Office 365
14 41 (11.45%) Windows 7
15 39 (10.89%) CRM
16 38 (10.61%) PL/SQL
17 37 (10.34%) Retail
17 37 (10.34%) Manufacturing
18 36 (10.06%) VMware
19 34 (9.50%) Citrix
19 34 (9.50%) Microsoft Azure
20 33 (9.22%) MS Exchange
21 32 (8.94%) Linux
21 32 (8.94%) Windows Server 2008
22 30 (8.38%) Oracle EBS R12
23 29 (8.10%) XML
23 29 (8.10%) SQLPlus
23 29 (8.10%) System Testing
24 28 (7.82%) Six Sigma

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (9.22%) MS Exchange
2 26 (7.26%) JBoss
3 21 (5.87%) Tomcat
4 16 (4.47%) IIS
5 13 (3.63%) Exchange Server 2010
6 9 (2.51%) Skype for Business
7 8 (2.23%) Exchange Server 2013
8 7 (1.96%) Apache
9 5 (1.40%) Exchange Server 2007
9 5 (1.40%) SharePoint
10 3 (0.84%) Exchange Server 2003
11 2 (0.56%) Blackberry Enterprise Server
11 2 (0.56%) WebSphere
12 1 (0.28%) SharePoint 2010
Applications
1 59 (16.48%) Microsoft Office
2 21 (5.87%) Microsoft Excel
3 5 (1.40%) Microsoft PowerPoint
4 2 (0.56%) Spreadsheet
5 1 (0.28%) MS Visio
Business Applications
1 51 (14.25%) Oracle EBS
2 30 (8.38%) Oracle EBS R12
3 28 (7.82%) Oracle 11i
4 16 (4.47%) Oracle Payroll
5 15 (4.19%) Oracle Financials
5 15 (4.19%) Oracle HRMS
6 14 (3.91%) SAP FI
7 13 (3.63%) SAP CO
7 13 (3.63%) SAP FI/CO
8 10 (2.79%) Dynamics NAV
9 6 (1.68%) SAP MM
10 4 (1.12%) SystmOne
11 3 (0.84%) Dynamics AX
11 3 (0.84%) Dynamics CRM
11 3 (0.84%) SAP BPC
11 3 (0.84%) SAP PP
11 3 (0.84%) SessionCam
12 1 (0.28%) NetSuite
12 1 (0.28%) Oracle General Ledger
12 1 (0.28%) SAP ERP
Cloud Services
1 43 (12.01%) Office 365
2 34 (9.50%) Microsoft Azure
3 27 (7.54%) Amazon AWS
4 11 (3.07%) Cloud Computing
5 7 (1.96%) Mimecast
6 5 (1.40%) G Suite
7 3 (0.84%) Google Analytics
7 3 (0.84%) SaaS
8 1 (0.28%) FinancialForce
8 1 (0.28%) IaaS
Communications & Networking
1 23 (6.42%) TCP/IP
2 19 (5.31%) LAN
2 19 (5.31%) WAN
3 18 (5.03%) VPN
4 14 (3.91%) DNS
4 14 (3.91%) Firewall
5 13 (3.63%) DHCP
6 12 (3.35%) PBX
7 9 (2.51%) SAN
7 9 (2.51%) VoIP
8 7 (1.96%) Remote Desktop
9 6 (1.68%) Internet
9 6 (1.68%) Skype
9 6 (1.68%) WebEx
10 5 (1.40%) SSL
11 3 (0.84%) VLAN
12 2 (0.56%) IP Telephony
12 2 (0.56%) Unified Communications
13 1 (0.28%) Network Security
13 1 (0.28%) Wi-Fi
Database & Business Intelligence
1 65 (18.16%) SQL Server
2 29 (8.10%) SQLPlus
3 26 (7.26%) MySQL
4 12 (3.35%) SQL Server Reporting Services
5 7 (1.96%) SQL Server 2008
5 7 (1.96%) SQL Server Integration Services
6 6 (1.68%) Crystal Reports
7 5 (1.40%) SQL Server 2012
7 5 (1.40%) SQL Server Analysis Services
8 4 (1.12%) Relational Database
9 3 (0.84%) SAP HANA
9 3 (0.84%) SQL Server 2014
10 2 (0.56%) Amazon RDS
10 2 (0.56%) Data Warehouse
10 2 (0.56%) QlikView
10 2 (0.56%) RDBMS
11 1 (0.28%) Informix
11 1 (0.28%) Oracle Database
11 1 (0.28%) Oracle Database 11g
11 1 (0.28%) Oracle Reports
Development Applications
1 21 (5.87%) Oracle Forms
2 11 (3.07%) JConsole
2 11 (3.07%) VisualVM
3 6 (1.68%) SoapUI
4 2 (0.56%) MSI
5 1 (0.28%) Git (software)
General
1 59 (16.48%) Finance
2 37 (10.34%) Manufacturing
2 37 (10.34%) Retail
3 9 (2.51%) Telecoms
4 8 (2.23%) Legal
5 4 (1.12%) Pharmaceutical
6 2 (0.56%) Advertising
6 2 (0.56%) Back Office
7 1 (0.28%) Aerospace
7 1 (0.28%) Billing
7 1 (0.28%) Electronics
7 1 (0.28%) French Language
7 1 (0.28%) Games
7 1 (0.28%) German Language
7 1 (0.28%) Law
7 1 (0.28%) Marketing
7 1 (0.28%) Multimedia
7 1 (0.28%) Spanish Language
Libraries, Frameworks & Software Standards
1 29 (8.10%) XML
2 26 (7.26%) .NET
2 26 (7.26%) J2EE
3 23 (6.42%) Web Services
4 22 (6.15%) CSS
4 22 (6.15%) HTML
5 21 (5.87%) Hibernate
5 21 (5.87%) JBoss Seam
5 21 (5.87%) JSON
5 21 (5.87%) Spring
5 21 (5.87%) Struts
5 21 (5.87%) XHTML
5 21 (5.87%) XSLT
6 6 (1.68%) SOAP
7 3 (0.84%) EDI
8 2 (0.56%) IDoc
8 2 (0.56%) Oracle Fusion
8 2 (0.56%) XMPP
9 1 (0.28%) XSD
9 1 (0.28%) XSL
Miscellaneous
1 23 (6.42%) Analytical Skills
2 14 (3.91%) Computer Science
2 14 (3.91%) Data Centre
3 12 (3.35%) Driving Licence
4 8 (2.23%) Handset
5 6 (1.68%) Smartphone
6 3 (0.84%) Blackberry
6 3 (0.84%) iPad
7 2 (0.56%) Enterprise Software
7 2 (0.56%) EPoS
7 2 (0.56%) Fintech
7 2 (0.56%) iPhone
7 2 (0.56%) Kindle
7 2 (0.56%) Life Science
7 2 (0.56%) NHS
8 1 (0.28%) Foreign Exchange (FX)
8 1 (0.28%) Management Information System
8 1 (0.28%) Virtual Team
Operating Systems
1 135 (37.71%) Windows
2 68 (18.99%) Windows Server
3 41 (11.45%) Windows 7
4 32 (8.94%) Linux
4 32 (8.94%) Windows Server 2008
5 27 (7.54%) Windows 10
6 26 (7.26%) Windows Server 2012
7 25 (6.98%) Windows 8
8 16 (4.47%) Android
9 12 (3.35%) Apple iOS
10 8 (2.23%) Windows XP
11 6 (1.68%) CentOS
11 6 (1.68%) Mac OS
11 6 (1.68%) Red Hat Enterprise Linux
11 6 (1.68%) Ubuntu
11 6 (1.68%) Unix
12 5 (1.40%) Windows Server 2003
12 5 (1.40%) Windows Vista
13 3 (0.84%) Mac OS X
Processes & Methodologies
1 107 (29.89%) ITIL
2 39 (10.89%) CRM
3 29 (8.10%) System Testing
4 28 (7.82%) Six Sigma
5 27 (7.54%) Test Automation
6 25 (6.98%) ERP
7 24 (6.70%) Change Management
7 24 (6.70%) DevOps
8 23 (6.42%) Regression Testing
9 21 (5.87%) Multithreading
9 21 (5.87%) OO
9 21 (5.87%) Stress Testing
10 19 (5.31%) Problem Management
11 18 (5.03%) E-Commerce
12 16 (4.47%) Service Management
13 13 (3.63%) Asset Management
13 13 (3.63%) User Acceptance Testing
14 12 (3.35%) IT Asset Management
14 12 (3.35%) ITSM
14 12 (3.35%) Root Cause Analysis
Programming Languages
1 122 (34.08%) SQL
2 48 (13.41%) Java
3 38 (10.61%) PL/SQL
4 12 (3.35%) VBA
5 9 (2.51%) C#
6 7 (1.96%) JavaScript
7 6 (1.68%) C
7 6 (1.68%) Shell Script
8 5 (1.40%) PowerShell
9 4 (1.12%) T-SQL
10 3 (0.84%) Bash Shell
10 3 (0.84%) C++
11 2 (0.56%) ABAP
12 1 (0.28%) Korn
12 1 (0.28%) VB
12 1 (0.28%) VB.NET
Qualifications
1 15 (4.19%) Degree
2 14 (3.91%) Microsoft Certification
3 13 (3.63%) MCP
4 10 (2.79%) CCNA
4 10 (2.79%) Cisco Certification
5 8 (2.23%) A+ Certification
6 7 (1.96%) MCSA
6 7 (1.96%) Security Cleared
7 5 (1.40%) ITIL Certification
8 4 (1.12%) MCTS
9 3 (0.84%) CCA
10 2 (0.56%) ACCA
10 2 (0.56%) CIMA
10 2 (0.56%) MCSE
11 1 (0.28%) CCNP
11 1 (0.28%) Computer Science Degree
11 1 (0.28%) ITIL Foundation Certificate
11 1 (0.28%) SC Cleared
Quality Assurance & Compliance
1 49 (13.69%) SLA
2 4 (1.12%) Data Quality
3 3 (0.84%) QA
4 2 (0.56%) ISO 9001
5 1 (0.28%) PCI DSS
System Software
1 78 (21.79%) Active Directory
2 27 (7.54%) VMware Infrastructure
3 14 (3.91%) Hyper-V
3 14 (3.91%) vSphere
4 8 (2.23%) VMware ESXi
5 6 (1.68%) Terminal Services
5 6 (1.68%) VMware Workstation
6 2 (0.56%) Microsoft App-V
6 2 (0.56%) Virtual Machines
6 2 (0.56%) VMware Server
7 1 (0.28%) KVM
7 1 (0.28%) Virtual Servers
7 1 (0.28%) XenServer
Systems Management
1 6 (1.68%) vCenter Server
2 5 (1.40%) Norton AntiVirus
2 5 (1.40%) Puppet
2 5 (1.40%) Symantec Endpoint Protection
3 4 (1.12%) SCCM
4 3 (0.84%) SCOM
5 2 (0.56%) Ansible
5 2 (0.56%) Backup Exec
5 2 (0.56%) Opscode Chef
5 2 (0.56%) Salt
6 1 (0.28%) NetBackup
6 1 (0.28%) SolarWinds Orion
6 1 (0.28%) Systems Management Server (SMS)
Vendors
1 97 (27.09%) Microsoft
2 69 (19.27%) Oracle
3 36 (10.06%) VMware
4 34 (9.50%) Citrix
5 27 (7.54%) SAP
6 14 (3.91%) Cisco
7 8 (2.23%) Dynatrace
7 8 (2.23%) Google
7 8 (2.23%) Splunk
8 7 (1.96%) HP
9 6 (1.68%) Red Hat
9 6 (1.68%) WatchGuard
10 5 (1.40%) Altiris
10 5 (1.40%) Symantec
11 4 (1.12%) Remedy
12 3 (0.84%) Epicor
12 3 (0.84%) MobileIron
12 3 (0.84%) Software AG
12 3 (0.84%) Veeam
12 3 (0.84%) webMethods