Period
to 20 January 2019

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the East of England during the 6 months to 20 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East of England
6 months to
20 Jan 2019
Same period 2018 Same period 2017
Rank 111 133 93
Rank change year-on-year +22 -40 -29
Permanent jobs requiring a Support Analyst 263 282 394
As % of all permanent IT jobs advertised in the East of England 2.81% 2.38% 3.17%
As % of the Job Titles category 2.89% 2.46% 3.27%
Number of salaries quoted 227 250 330
East of England median annual salary £30,000 £30,750 £30,000
Median salary % change year-on-year -2.44% +2.50% -4.76%
10th Percentile £21,000 £19,250 £19,750
90th Percentile £46,250 £45,250 £43,875
England median annual salary £32,500 £30,000 £31,500
% change year-on-year +8.33% -4.76% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 9,091 11,451 12,058
% of permanent IT jobs with a recognized job title 97.14% 96.84% 97.01%
Number of salaries quoted 6,871 9,381 9,930
East of England median annual salary £45,000 £46,902 £45,000
Median salary % change year-on-year -4.06% +4.23% +1.12%
10th Percentile £25,500 £26,250 £26,000
90th Percentile £72,500 £70,000 £68,750
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East of England.

Salary trend for Support Analyst in the East of England

Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 20 January 2019.

Salary histogram for Support Analyst in the East of England

Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 20 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +19 121 £30,000 -14.29% 10
Cambridgeshire +26 50 £29,000 +16.00% 5
Essex +8 45 £42,000 +5.00% 1
Bedfordshire +4 33 £37,750 +25.83% 7
Norfolk +26 9 £35,000 +40.00%
Suffolk -3 5 £21,500 -17.31% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 20 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Analyst in the job title.

1 98 (37.26%) Microsoft
1 98 (37.26%) Windows
2 76 (28.90%) Active Directory
3 65 (24.71%) SQL
4 60 (22.81%) Office 365
5 56 (21.29%) Windows Server
6 54 (20.53%) SQL Server
7 50 (19.01%) Problem-Solving
8 48 (18.25%) Finance
9 35 (13.31%) Windows 7
10 34 (12.93%) Analytical Skills
11 31 (11.79%) SLA
12 30 (11.41%) SharePoint
12 30 (11.41%) VMware
13 29 (11.03%) Microsoft Office
14 28 (10.65%) ITIL
14 28 (10.65%) Oracle
15 26 (9.89%) Windows 10
15 26 (9.89%) Windows Server 2012
16 25 (9.51%) ERP
16 25 (9.51%) Salesforce.com
17 24 (9.13%) DNS
17 24 (9.13%) Windows Server 2008
18 23 (8.75%) VMware Infrastructure
19 22 (8.37%) DHCP
19 22 (8.37%) TCP/IP
19 22 (8.37%) Self-Motivation
20 21 (7.98%) Java
21 20 (7.60%) QA
21 20 (7.60%) MS Exchange

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (11.41%) SharePoint
2 20 (7.60%) MS Exchange
3 9 (3.42%) Skype for Business
4 6 (2.28%) Exchange Server 2013
5 5 (1.90%) IIS
6 3 (1.14%) Exchange Server 2010
7 2 (0.76%) Tomcat
8 1 (0.38%) Apache
8 1 (0.38%) JBoss
8 1 (0.38%) nginx
8 1 (0.38%) WebSphere
Applications
1 29 (11.03%) Microsoft Office
2 6 (2.28%) Microsoft Excel
3 5 (1.90%) Microsoft PowerPoint
4 4 (1.52%) MS Visio
Business Applications
1 11 (4.18%) Unit4 Business World
2 10 (3.80%) Oracle Financials
3 9 (3.42%) Salesforce.com CRM
4 8 (3.04%) Dynamics NAV
5 5 (1.90%) Dynamics CRM
6 2 (0.76%) Oracle Assets
6 2 (0.76%) Oracle Cash Management
6 2 (0.76%) Oracle ERP
7 1 (0.38%) Dynamics AX
7 1 (0.38%) Maximo
7 1 (0.38%) NetSuite
7 1 (0.38%) Remedy ITSM
7 1 (0.38%) SAP CO
7 1 (0.38%) SAP FI
7 1 (0.38%) SAP FI/CO
Cloud Services
1 60 (22.81%) Office 365
2 17 (6.46%) Microsoft Azure
3 14 (5.32%) Amazon AWS
4 8 (3.04%) SaaS
5 5 (1.90%) Mimecast
6 3 (1.14%) Oracle CX
7 2 (0.76%) Dynamics 365
8 1 (0.38%) OneDrive
Communications & Networking
1 24 (9.13%) DNS
2 22 (8.37%) DHCP
2 22 (8.37%) TCP/IP
3 13 (4.94%) Firewall
4 10 (3.80%) SMTP
5 7 (2.66%) Intranet
5 7 (2.66%) IP Telephony
6 4 (1.52%) Wireless
7 3 (1.14%) LAN
7 3 (1.14%) NetScaler
7 3 (1.14%) VoIP
7 3 (1.14%) VPN
8 2 (0.76%) Unified Communications
8 2 (0.76%) WAN
9 1 (0.38%) BGP
9 1 (0.38%) Ethernet
9 1 (0.38%) Intrusion Detection
9 1 (0.38%) MPLS
9 1 (0.38%) OSPF
9 1 (0.38%) WLAN
Database & Business Intelligence
1 54 (20.53%) SQL Server
2 10 (3.80%) Data Warehouse
2 10 (3.80%) SQL Server Integration Services
3 8 (3.04%) DTS
3 8 (3.04%) SQL Server 2008
4 7 (2.66%) Relational Database
4 7 (2.66%) SQL Server 2000
4 7 (2.66%) SQL Server 2005
5 6 (2.28%) SQL Server Analysis Services
6 5 (1.90%) ProClarity
7 3 (1.14%) SQL Server Reporting Services
8 2 (0.76%) Cosmos DB
8 2 (0.76%) MySQL
8 2 (0.76%) SQL Server 2012
9 1 (0.38%) Azure SQL Database
9 1 (0.38%) DB2
9 1 (0.38%) Power BI
9 1 (0.38%) QlikView
9 1 (0.38%) RDBMS
9 1 (0.38%) SQL Server 2014
Development Applications
1 2 (0.76%) Ant
2 1 (0.38%) GitLab
2 1 (0.38%) Team Foundation Server
General
1 48 (18.25%) Finance
2 18 (6.84%) Manufacturing
3 9 (3.42%) Retail
4 7 (2.66%) Publishing
5 6 (2.28%) Marketing
6 3 (1.14%) General Ledger
7 2 (0.76%) Electronics
7 2 (0.76%) German Language
7 2 (0.76%) Italian Language
7 2 (0.76%) Legal
7 2 (0.76%) Spanish Language
8 1 (0.38%) Financial Institution
8 1 (0.38%) French Language
8 1 (0.38%) Local Government
8 1 (0.38%) Multimedia
Libraries, Frameworks & Software Standards
1 18 (6.84%) EDI
2 14 (5.32%) HTML
2 14 (5.32%) XML
3 12 (4.56%) .NET
4 6 (2.28%) CSS
5 3 (1.14%) J2EE
6 1 (0.38%) Flash
6 1 (0.38%) SAP PI
6 1 (0.38%) Silverlight
6 1 (0.38%) Web Services
6 1 (0.38%) WPF
Miscellaneous
1 34 (12.93%) Analytical Skills
2 22 (8.37%) Self-Motivation
3 18 (6.84%) Client/Server
4 11 (4.18%) Management Information System
5 10 (3.80%) Enterprise Software
6 7 (2.66%) Data Structures
7 5 (1.90%) Data Centre
8 4 (1.52%) CCTV
8 4 (1.52%) Driving Licence
9 2 (0.76%) Chip and PIN
10 1 (0.38%) EPoS
10 1 (0.38%) iPhone
10 1 (0.38%) Life Science
10 1 (0.38%) Public Cloud
10 1 (0.38%) Replication
10 1 (0.38%) Smartphone
10 1 (0.38%) Video Conferencing
Operating Systems
1 98 (37.26%) Windows
2 56 (21.29%) Windows Server
3 35 (13.31%) Windows 7
4 26 (9.89%) Windows 10
4 26 (9.89%) Windows Server 2012
5 24 (9.13%) Windows Server 2008
6 17 (6.46%) Windows 8
7 9 (3.42%) Linux
8 7 (2.66%) Red Hat Enterprise Linux
9 6 (2.28%) Apple iOS
10 4 (1.52%) Windows XP
11 3 (1.14%) Windows Server 2003
12 1 (0.38%) Android
Processes & Methodologies
1 50 (19.01%) Problem-Solving
2 28 (10.65%) ITIL
3 25 (9.51%) ERP
4 18 (6.84%) CRM
5 16 (6.08%) System Testing
5 16 (6.08%) Test Planning
5 16 (6.08%) Test Scripting
5 16 (6.08%) Test Strategy
6 15 (5.70%) Root Cause Analysis
6 15 (5.70%) Service Delivery
7 14 (5.32%) Business Intelligence
8 13 (4.94%) Service Management
9 12 (4.56%) Change Management
10 10 (3.80%) Customer-Centricity
11 9 (3.42%) Continuous Improvement
11 9 (3.42%) Patch Management
12 8 (3.04%) Business Development
12 8 (3.04%) Test Automation
13 7 (2.66%) Agile Software Development
13 7 (2.66%) Incident Management
Programming Languages
1 65 (24.71%) SQL
2 21 (7.98%) Java
3 13 (4.94%) C#
3 13 (4.94%) PowerShell
4 9 (3.42%) T-SQL
5 8 (3.04%) Bash Shell
6 6 (2.28%) VB
7 5 (1.90%) VBScript
8 4 (1.52%) PHP
9 3 (1.14%) PL/SQL
9 3 (1.14%) VB.NET
10 2 (0.76%) JavaScript
10 2 (0.76%) Python
11 1 (0.38%) C
Qualifications
1 19 (7.22%) Degree
2 11 (4.18%) Microsoft Certification
3 6 (2.28%) ITIL Certification
4 5 (1.90%) MCSE
5 4 (1.52%) MCP
5 4 (1.52%) MCSA
5 4 (1.52%) VMware Certified Professional (VCP)
6 3 (1.14%) CCNA
6 3 (1.14%) Cisco Certification
7 2 (0.76%) A+ Certification
7 2 (0.76%) MBCS
7 2 (0.76%) MCTS
7 2 (0.76%) SC Cleared
7 2 (0.76%) Security Cleared
8 1 (0.38%) CCNP
8 1 (0.38%) CCSA
8 1 (0.38%) CCSP
8 1 (0.38%) CISSP
8 1 (0.38%) HNC
8 1 (0.38%) Postgraduate
Quality Assurance & Compliance
1 31 (11.79%) SLA
2 20 (7.60%) QA
3 8 (3.04%) Sarbanes-Oxley
4 2 (0.76%) Cyber Essentials
5 1 (0.38%) PMO
System Software
1 76 (28.90%) Active Directory
2 23 (8.75%) VMware Infrastructure
3 18 (6.84%) Hyper-V
4 9 (3.42%) Docker
5 5 (1.90%) vSphere
6 3 (1.14%) XenApp
7 1 (0.38%) Firmware
7 1 (0.38%) Terminal Services
Systems Management
1 5 (1.90%) AirWatch
1 5 (1.90%) SCCM
2 3 (1.14%) SCOM
3 2 (0.76%) Ansible
3 2 (0.76%) Backup Exec
3 2 (0.76%) Opscode Chef
3 2 (0.76%) Puppet
4 1 (0.38%) Norton AntiVirus
Vendors
1 98 (37.26%) Microsoft
2 30 (11.41%) VMware
3 28 (10.65%) Oracle
4 25 (9.51%) Salesforce.com
5 16 (6.08%) Sage
5 16 (6.08%) Workday
6 13 (4.94%) SAP
7 9 (3.42%) JD Edwards
7 9 (3.42%) Mitel
8 8 (3.04%) Citrix
8 8 (3.04%) HP
9 7 (2.66%) Apple
9 7 (2.66%) ProCurve
9 7 (2.66%) Red Hat
9 7 (2.66%) Sophos
9 7 (2.66%) WatchGuard
10 5 (1.90%) Cisco
10 5 (1.90%) MicroStrategy
11 4 (1.52%) Veeam
12 3 (1.14%) Zscaler