Support Analyst Jobs in the East of England

Support Analyst
England > East of England

The median Support Analyst salary in the East of England is £28,500 per year, according to job vacancies posted during the 6 months leading to 22 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
22 Jun 2024
Same period 2023 Same period 2022
Rank 126 149 177
Rank change year-on-year +23 +28 -15
Permanent jobs requiring a Support Analyst 101 64 123
As % of all permanent jobs advertised in the East of England 1.47% 1.37% 1.71%
As % of the Job Titles category 1.57% 1.66% 1.84%
Number of salaries quoted 90 48 102
10th Percentile £23,500 £21,250 £21,750
25th Percentile £26,000 £24,875 £23,500
Median annual salary (50th Percentile) £28,500 £28,500 £30,000
Median % change year-on-year - -5.00% -13.04%
75th Percentile £35,000 £34,500 £38,750
90th Percentile £38,000 £39,350 £45,000
England median annual salary £35,000 £34,580 £32,500
% change year-on-year +1.21% +6.40% -

All Permanent IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 6,448 3,865 6,682
% of permanent jobs with a recognized job title 94.05% 82.82% 93.03%
Number of salaries quoted 4,880 2,077 2,943
10th Percentile £26,000 £26,250 £27,500
25th Percentile £31,750 £36,250 £35,000
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £62,500 £67,500 £65,000
90th Percentile £75,075 £80,000 £77,500
England median annual salary £52,500 £60,713 £60,000
% change year-on-year -13.53% +1.19% +9.09%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Support Analyst in the East of England.

Salary trend for Support Analyst in the East of England

Support Analyst
Salary Histogram in the East of England

Salary distribution for jobs citing Support Analyst in the East of England over the 6 months to 22 June 2024.

Salary histogram for Support Analyst in the East of England

Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 22 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +34 53 £27,500 -5.17% 2
Cambridgeshire +14 23 £30,000 -
Norfolk -30 10 £27,500 -3.51%
Essex -3 8 £33,750 +22.73% 3
Bedfordshire +25 7 £30,000 - 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 22 June 2024, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Analyst in the job title.

1 38 (37.62%) Active Directory
2 36 (35.64%) Windows
3 34 (33.66%) Social Skills
4 33 (32.67%) Problem-Solving
5 28 (27.72%) Analytical Skills
6 25 (24.75%) Customer Service
7 24 (23.76%) Microsoft 365
8 23 (22.77%) Microsoft
8 23 (22.77%) Microsoft Exchange
9 21 (20.79%) Windows 10
10 20 (19.80%) Degree
11 17 (16.83%) Windows Server
12 15 (14.85%) Microsoft Office
13 13 (12.87%) SharePoint
13 13 (12.87%) VMware
14 12 (11.88%) ITSM
14 12 (11.88%) Project Management
15 11 (10.89%) Apple
15 11 (10.89%) Finance
15 11 (10.89%) SQL
15 11 (10.89%) ITIL
16 10 (9.90%) Retail
17 9 (8.91%) Azure
17 9 (8.91%) LAN
17 9 (8.91%) WAN
17 9 (8.91%) Manufacturing
17 9 (8.91%) Service Delivery
17 9 (8.91%) Virtual Desktop
18 8 (7.92%) Time Management
19 7 (6.93%) Computer Science

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (22.77%) Microsoft Exchange
2 13 (12.87%) SharePoint
3 6 (5.94%) Confluence
4 4 (3.96%) Exchange Server 2013
4 4 (3.96%) IIS
5 2 (1.98%) Skype for Business
Applications
1 15 (14.85%) Microsoft Office
2 6 (5.94%) Microsoft Excel
Business Applications
1 1 (0.99%) Dynamics CRM
1 1 (0.99%) Sage 200
1 1 (0.99%) Sage 50
Cloud Services
1 24 (23.76%) Microsoft 365
2 9 (8.91%) Azure
3 7 (6.93%) Power Automate
4 6 (5.94%) Power Platform
5 4 (3.96%) Entra ID
5 4 (3.96%) SaaS
6 2 (1.98%) AWS
6 2 (1.98%) Google Workspace
6 2 (1.98%) Mimecast
6 2 (1.98%) WhatsApp
7 1 (0.99%) Dynamics 365
Communications & Networking
1 9 (8.91%) LAN
1 9 (8.91%) WAN
2 4 (3.96%) DHCP
2 4 (3.96%) DNS
2 4 (3.96%) Internet
3 2 (1.98%) Firewall
3 2 (1.98%) Intranet
3 2 (1.98%) Skype
3 2 (1.98%) VPN
3 2 (1.98%) WebEx
4 1 (0.99%) Wi-Fi
Database & Business Intelligence
1 7 (6.93%) SQL Server
2 5 (4.95%) Power BI
3 4 (3.96%) SQL Server Reporting Services
4 1 (0.99%) SQL Server Integration Services
Development Applications
1 7 (6.93%) JIRA
General
1 34 (33.66%) Social Skills
2 28 (27.72%) Analytical Skills
3 11 (10.89%) Finance
4 10 (9.90%) Retail
5 9 (8.91%) Manufacturing
6 7 (6.93%) Presentation Skills
7 4 (3.96%) Inclusion and Diversity
7 4 (3.96%) Public Sector
8 3 (2.97%) Documentation Skills
8 3 (2.97%) French Language
8 3 (2.97%) Organisational Skills
8 3 (2.97%) Pharmaceutical
9 2 (1.98%) Marketing
10 1 (0.99%) Influencing Skills
10 1 (0.99%) Legal
10 1 (0.99%) Local Government
10 1 (0.99%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (1.98%) XML
Miscellaneous
1 7 (6.93%) Product Ownership
1 7 (6.93%) Self-Motivation
2 4 (3.96%) Smartphone
3 2 (1.98%) Educational Technology
3 2 (1.98%) iPad
3 2 (1.98%) Management Information System
Operating Systems
1 36 (35.64%) Windows
2 21 (20.79%) Windows 10
3 17 (16.83%) Windows Server
4 7 (6.93%) Apple iOS
5 6 (5.94%) Windows Server 2016
5 6 (5.94%) Windows Server 2019
6 5 (4.95%) Android
7 4 (3.96%) Linux
8 2 (1.98%) Mac OS
8 2 (1.98%) Mac OS X
9 1 (0.99%) Unix
Processes & Methodologies
1 33 (32.67%) Problem-Solving
2 25 (24.75%) Customer Service
3 12 (11.88%) ITSM
3 12 (11.88%) Project Management
4 11 (10.89%) ITIL
5 9 (8.91%) Service Delivery
6 8 (7.92%) Time Management
7 7 (6.93%) Collaborative Culture
7 7 (6.93%) Computer Science
8 6 (5.94%) Change Management
8 6 (5.94%) CRM
9 5 (4.95%) Business Intelligence
9 5 (4.95%) Decision-Making
9 5 (4.95%) Service Management
10 4 (3.96%) Chat Support
10 4 (3.96%) Collaborative Working
10 4 (3.96%) Office Automation
10 4 (3.96%) Planning and Forecasting
10 4 (3.96%) PRINCE2
10 4 (3.96%) Workflow
Programming Languages
1 11 (10.89%) SQL
2 3 (2.97%) T-SQL
3 1 (0.99%) C
3 1 (0.99%) C#
3 1 (0.99%) COBOL
Qualifications
1 20 (19.80%) Degree
2 7 (6.93%) Computer Science Degree
3 5 (4.95%) PhD
4 2 (1.98%) A+ Certification
4 2 (1.98%) Microsoft Certification
5 1 (0.99%) ECDL
5 1 (0.99%) MCP
Quality Assurance & Compliance
1 7 (6.93%) PMO
2 6 (5.94%) SLA
3 3 (2.97%) Data Quality
System Software
1 38 (37.62%) Active Directory
2 9 (8.91%) Virtual Desktop
3 6 (5.94%) vSphere
4 4 (3.96%) VMware Infrastructure
5 3 (2.97%) Hyper-V
Systems Management
1 4 (3.96%) WhatsUp Gold
2 3 (2.97%) SCCM
3 2 (1.98%) Microsoft Intune
Vendors
1 23 (22.77%) Microsoft
2 13 (12.87%) VMware
3 11 (10.89%) Apple
4 6 (5.94%) Commvault
5 5 (4.95%) ServiceNow
6 3 (2.97%) Cisco
7 2 (1.98%) Citrix
7 2 (1.98%) Veeam
8 1 (0.99%) Dell
8 1 (0.99%) Oracle
8 1 (0.99%) Sage
8 1 (0.99%) SAP