Support Analyst Jobs in the East of England

Support Analyst
England > East of England

The median Support Analyst salary in the East of England is £32,500 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 97 136 164
Rank change year-on-year +39 +28 -4
Permanent jobs requiring a Support Analyst 85 93 66
As % of all permanent jobs advertised in the East of England 2.55% 1.51% 1.27%
As % of the Job Titles category 2.71% 1.60% 1.51%
Number of salaries quoted 72 86 51
10th Percentile £25,625 £23,500 £21,250
25th Percentile £26,500 £26,250 £24,750
Median annual salary (50th Percentile) £32,500 £29,250 £28,500
Median % change year-on-year +11.11% +2.63% -5.00%
75th Percentile £39,375 £35,000 £34,500
90th Percentile £48,750 £38,000 £38,750
England median annual salary £35,000 £35,000 £34,580
% change year-on-year - +1.21% +6.40%

All Permanent IT Job Vacancies
East of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 3,139 5,797 4,378
% of permanent jobs with a recognized job title 94.32% 93.95% 84.03%
Number of salaries quoted 1,569 4,425 2,194
10th Percentile £27,500 £25,809 £26,250
25th Percentile £35,000 £31,250 £36,733
Median annual salary (50th Percentile) £50,000 £47,500 £55,000
Median % change year-on-year +5.26% -13.64% +10.00%
75th Percentile £66,100 £63,284 £67,500
90th Percentile £75,000 £75,000 £81,250
England median annual salary £56,800 £53,000 £60,800
% change year-on-year +7.17% -12.83% +1.33%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Support Analyst in the East of England.

Salary trend for Support Analyst in the East of England

Support Analyst
Salary Histogram in the East of England

Salary distribution for jobs citing Support Analyst in the East of England over the 6 months to 17 May 2025.

Salary histogram for Support Analyst in the East of England

Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Suffolk - 27 £32,500 - 2
Hertfordshire +14 26 £32,500 +18.18% 10
Essex +25 16 £47,500 +40.74% 4
Bedfordshire -6 8 £32,500 +8.33% 4
Cambridgeshire +27 6 £27,500 -21.43% 8
Norfolk +10 2 £28,556 +3.84% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 17 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Analyst in the job title.

1 43 (50.59%) Microsoft
2 42 (49.41%) Problem-Solving
3 34 (40.00%) Microsoft 365
4 32 (37.65%) Social Skills
5 30 (35.29%) Azure
6 29 (34.12%) SQL
6 29 (34.12%) Customer Service
7 26 (30.59%) Analytical Skills
8 23 (27.06%) Active Directory
9 19 (22.35%) Windows
10 15 (17.65%) Microsoft Certification
10 15 (17.65%) HTML
11 14 (16.47%) Service Management
12 12 (14.12%) Windows Server
13 11 (12.94%) JSON
13 11 (12.94%) REST
13 11 (12.94%) Mentoring
13 11 (12.94%) A+ Certification
13 11 (12.94%) Firewall
13 11 (12.94%) SOAP
13 11 (12.94%) XML
13 11 (12.94%) Microsoft Excel
14 10 (11.76%) SharePoint
14 10 (11.76%) FTP
14 10 (11.76%) Web Services
14 10 (11.76%) MySQL
14 10 (11.76%) SQL Server
14 10 (11.76%) Microsoft Office
14 10 (11.76%) Service Delivery
15 9 (10.59%) SLA

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (11.76%) SharePoint
2 6 (7.06%) Microsoft Exchange
3 2 (2.35%) Alfresco
3 2 (2.35%) Documentum
4 1 (1.18%) Exchange Server 2013
4 1 (1.18%) Tomcat
Applications
1 11 (12.94%) Microsoft Excel
2 10 (11.76%) Microsoft Office
Business Applications
1 1 (1.18%) Dynamics AX
1 1 (1.18%) Dynamics GP
1 1 (1.18%) Dynamics NAV
Cloud Services
1 34 (40.00%) Microsoft 365
2 30 (35.29%) Azure
3 8 (9.41%) Power Platform
4 7 (8.24%) Entra ID
5 6 (7.06%) AWS
6 2 (2.35%) OneDrive
7 1 (1.18%) GCP
7 1 (1.18%) SaaS
Communications & Networking
1 11 (12.94%) Firewall
2 10 (11.76%) FTP
3 6 (7.06%) Wi-Fi
4 5 (5.88%) DHCP
4 5 (5.88%) DNS
4 5 (5.88%) TCP/IP
4 5 (5.88%) VLAN
5 3 (3.53%) WAN
6 2 (2.35%) Network Security
7 1 (1.18%) HTTP
7 1 (1.18%) Remote Desktop
7 1 (1.18%) SSL
7 1 (1.18%) VPN
Database & Business Intelligence
1 10 (11.76%) MySQL
1 10 (11.76%) SQL Server
2 8 (9.41%) Power BI
3 1 (1.18%) NoSQL
Development Applications
1 5 (5.88%) JIRA
2 1 (1.18%) Log4j
General
1 32 (37.65%) Social Skills
2 26 (30.59%) Analytical Skills
3 5 (5.88%) Law
3 5 (5.88%) Marketing
3 5 (5.88%) Organisational Skills
4 3 (3.53%) Advertising
4 3 (3.53%) Manufacturing
5 2 (2.35%) Finance
5 2 (2.35%) Inclusion and Diversity
6 1 (1.18%) Aviation
6 1 (1.18%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 15 (17.65%) HTML
2 11 (12.94%) JSON
2 11 (12.94%) REST
2 11 (12.94%) SOAP
2 11 (12.94%) XML
3 10 (11.76%) Web Services
4 1 (1.18%) .NET
4 1 (1.18%) Apache Camel
4 1 (1.18%) CSS
4 1 (1.18%) Elastic Stack
4 1 (1.18%) OAuth
4 1 (1.18%) Spring
Miscellaneous
1 4 (4.71%) Mobile App
1 4 (4.71%) Self-Motivation
2 3 (3.53%) Management Information System
3 2 (2.35%) Analytical Mindset
4 1 (1.18%) Biopharmaceutical
4 1 (1.18%) iPad
4 1 (1.18%) iPhone
4 1 (1.18%) iSeries
4 1 (1.18%) Product Ownership
Operating Systems
1 19 (22.35%) Windows
2 12 (14.12%) Windows Server
3 5 (5.88%) Mac OS
3 5 (5.88%) Windows Server 2019
4 3 (3.53%) Linux
5 2 (2.35%) Windows 10
6 1 (1.18%) Apple iOS
Processes & Methodologies
1 42 (49.41%) Problem-Solving
2 29 (34.12%) Customer Service
3 14 (16.47%) Service Management
4 11 (12.94%) Mentoring
5 10 (11.76%) Service Delivery
6 9 (10.59%) Incident Management
7 8 (9.41%) Business Intelligence
8 6 (7.06%) Analytics
8 6 (7.06%) Data Analysis
8 6 (7.06%) Data Analytics
8 6 (7.06%) Process Improvement
8 6 (7.06%) Root Cause Analysis
8 6 (7.06%) Stakeholder Management
9 5 (5.88%) Disaster Recovery
9 5 (5.88%) ERP
9 5 (5.88%) ITIL
9 5 (5.88%) Preventative Maintenance
9 5 (5.88%) Security Management
9 5 (5.88%) Server Management
9 5 (5.88%) User Experience
Programming Languages
1 29 (34.12%) SQL
2 5 (5.88%) JavaScript
3 4 (4.71%) Python
4 1 (1.18%) Java
Qualifications
1 15 (17.65%) Microsoft Certification
2 11 (12.94%) A+ Certification
3 9 (10.59%) SC Cleared
3 9 (10.59%) Security Cleared
4 7 (8.24%) DBS Check
5 1 (1.18%) CompTIA Security+
5 1 (1.18%) Degree
5 1 (1.18%) ITIL Certification
Quality Assurance & Compliance
1 9 (10.59%) SLA
2 2 (2.35%) GDPR
System Software
1 23 (27.06%) Active Directory
2 5 (5.88%) Firmware
2 5 (5.88%) Virtual Desktop
3 3 (3.53%) Hyper-V
Systems Management
1 6 (7.06%) Microsoft Intune
2 1 (1.18%) Graylog
Vendors
1 43 (50.59%) Microsoft
2 4 (4.71%) Oracle
2 4 (4.71%) ServiceNow
3 3 (3.53%) VMware
4 1 (1.18%) Apple
4 1 (1.18%) Google
4 1 (1.18%) Splunk