Period
to 23 February 2018

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the East of England during the 6 months to 23 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East of England
6 months to
23 Feb 2018
Same period 2017 Same period 2016
Rank 144 88 67
Rank change year-on-year -56 -21 -8
Permanent jobs requiring a Support Analyst 257 404 567
As % of all permanent IT jobs advertised in the East of England 2.05% 3.20% 3.77%
As % of the Job Titles category 2.12% 3.31% 3.90%
Number of salaries quoted 233 337 491
East of England median annual salary £30,000 £28,500 £30,000
Median salary % change year-on-year +5.26% -5.00% -
10th Percentile £19,300 £19,650 £20,750
90th Percentile £45,250 £43,750 £48,750
England median annual salary £30,000 £30,500 £32,500
% change year-on-year -1.64% -6.15% +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 12,143 12,214 14,547
% of permanent IT jobs with a recognized job title 96.91% 96.61% 96.73%
Number of salaries quoted 9,937 9,945 11,908
East of England median annual salary £47,500 £45,000 £43,564
Median salary % change year-on-year +5.56% +3.30% +2.50%
10th Percentile £26,250 £25,750 £25,000
90th Percentile £70,000 £70,000 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East of England.

Salary trend for Support Analyst in the East of England

Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 23 February 2018.

Salary histogram for Support Analyst in the East of England

Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 23 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -33 131 £30,000 +9.09% 15
Essex -8 59 £40,000 +11.11% 4
Cambridgeshire -42 41 £31,250 +13.64% 10
Suffolk -8 14 £27,500 +14.58% 6
Bedfordshire -5 10 £40,000 +23.08% 1
Norfolk +8 3 £25,000 -32.43% 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 23 February 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Analyst in the job title.

1 112 (43.58%) Windows
2 87 (33.85%) ITIL
3 86 (33.46%) SQL
3 86 (33.46%) Microsoft
4 60 (23.35%) Active Directory
5 53 (20.62%) Finance
6 50 (19.46%) Windows Server
7 49 (19.07%) Microsoft Office
8 45 (17.51%) SQL Server
9 41 (15.95%) SLA
10 39 (15.18%) Office 365
11 38 (14.79%) Oracle
12 33 (12.84%) Java
12 33 (12.84%) MS Exchange
12 33 (12.84%) VMware
13 32 (12.45%) Oracle EBS
14 31 (12.06%) Linux
15 29 (11.28%) Microsoft Excel
16 28 (10.89%) TCP/IP
16 28 (10.89%) Windows 7
17 24 (9.34%) ERP
17 24 (9.34%) J2EE
18 23 (8.95%) Amazon AWS
19 22 (8.56%) MySQL
20 21 (8.17%) PL/SQL
20 21 (8.17%) Microsoft Azure
20 21 (8.17%) Windows 8
20 21 (8.17%) Windows Server 2012
21 20 (7.78%) Oracle EBS R12
21 20 (7.78%) SAP

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (12.84%) MS Exchange
2 14 (5.45%) Exchange Server 2010
2 14 (5.45%) JBoss
3 12 (4.67%) Tomcat
4 11 (4.28%) Skype for Business
5 8 (3.11%) Exchange Server 2007
6 6 (2.33%) Exchange Server 2013
7 2 (0.78%) Blackberry Enterprise Server
7 2 (0.78%) SharePoint
7 2 (0.78%) WebSphere
8 1 (0.39%) Exchange Server 2003
8 1 (0.39%) IIS
8 1 (0.39%) Oracle SOA Suite
Applications
1 49 (19.07%) Microsoft Office
2 29 (11.28%) Microsoft Excel
3 5 (1.95%) Microsoft PowerPoint
4 1 (0.39%) MS Visio
4 1 (0.39%) Spreadsheet
Business Applications
1 32 (12.45%) Oracle EBS
2 20 (7.78%) Oracle EBS R12
3 18 (7.00%) Oracle 11i
4 15 (5.84%) SAP CO
4 15 (5.84%) SAP FI
4 15 (5.84%) SAP FI/CO
5 10 (3.89%) Oracle Financials
6 9 (3.50%) Oracle HRMS
6 9 (3.50%) Oracle Payroll
7 4 (1.56%) Dynamics GP
8 3 (1.17%) Dynamics AX
8 3 (1.17%) NetSuite
8 3 (1.17%) SAP BPC
9 2 (0.78%) Aareon QL
9 2 (0.78%) Kypera Housing
9 2 (0.78%) MIS ActiveH
9 2 (0.78%) Northgate Housing
9 2 (0.78%) OPENHousing
9 2 (0.78%) Orchard Housing
9 2 (0.78%) SAP ERP
Cloud Services
1 39 (15.18%) Office 365
2 23 (8.95%) Amazon AWS
3 21 (8.17%) Microsoft Azure
4 13 (5.06%) Cloud Computing
5 8 (3.11%) Mimecast
6 1 (0.39%) FinancialForce
6 1 (0.39%) SaaS
Communications & Networking
1 28 (10.89%) TCP/IP
2 15 (5.84%) DNS
3 13 (5.06%) DHCP
3 13 (5.06%) Firewall
3 13 (5.06%) LAN
3 13 (5.06%) VPN
4 12 (4.67%) WAN
5 9 (3.50%) PBX
6 8 (3.11%) SAN
7 6 (2.33%) Skype
7 6 (2.33%) VoIP
8 5 (1.95%) Remote Desktop
8 5 (1.95%) VLAN
9 4 (1.56%) Network Security
10 3 (1.17%) Wi-Fi
11 2 (0.78%) SMS
11 2 (0.78%) Unified Communications
12 1 (0.39%) Cisco ASA
12 1 (0.39%) Internet
12 1 (0.39%) IP Telephony
Database & Business Intelligence
1 45 (17.51%) SQL Server
2 22 (8.56%) MySQL
3 19 (7.39%) SQLPlus
4 17 (6.61%) SQL Server 2008
5 15 (5.84%) SQL Server 2012
6 13 (5.06%) SQL Server Reporting Services
7 12 (4.67%) Crystal Reports
8 8 (3.11%) SQL Server 2014
9 5 (1.95%) Relational Database
10 4 (1.56%) BusinessObjects
10 4 (1.56%) SQL Server Integration Services
11 3 (1.17%) Oracle Database
11 3 (1.17%) QlikView
11 3 (1.17%) RDBMS
12 2 (0.78%) Amazon RDS
12 2 (0.78%) Oracle Database 11g
13 1 (0.39%) Oracle Database 10g
13 1 (0.39%) Oracle Database 12c
13 1 (0.39%) Oracle Reports
13 1 (0.39%) SAP HANA
Development Applications
1 13 (5.06%) Oracle Forms
2 2 (0.78%) JConsole
2 2 (0.78%) VisualVM
3 1 (0.39%) Git (software)
3 1 (0.39%) SQL Server Management Studio (SSMS)
General
1 53 (20.62%) Finance
2 19 (7.39%) Manufacturing
3 14 (5.45%) Telecoms
4 13 (5.06%) Retail
5 6 (2.33%) Pharmaceutical
6 3 (1.17%) Advertising
7 2 (0.78%) Back Office
7 2 (0.78%) German Language
7 2 (0.78%) Legal
8 1 (0.39%) Aerospace
8 1 (0.39%) Electronics
8 1 (0.39%) French Language
8 1 (0.39%) Games
8 1 (0.39%) Law
Libraries, Frameworks & Software Standards
1 24 (9.34%) J2EE
2 19 (7.39%) .NET
3 15 (5.84%) CSS
3 15 (5.84%) Web Services
3 15 (5.84%) XML
4 14 (5.45%) HTML
5 13 (5.06%) Spring
6 12 (4.67%) Hibernate
6 12 (4.67%) JBoss Seam
6 12 (4.67%) JSON
6 12 (4.67%) Struts
6 12 (4.67%) XHTML
6 12 (4.67%) XSLT
7 1 (0.39%) ASP.NET Web Forms
7 1 (0.39%) EDI
7 1 (0.39%) jQuery
7 1 (0.39%) LAMP
7 1 (0.39%) XSD
7 1 (0.39%) XSL
Miscellaneous
1 14 (5.45%) Analytical Skills
2 11 (4.28%) Computer Science
2 11 (4.28%) Data Centre
2 11 (4.28%) Mobile App
3 7 (2.72%) Driving Licence
3 7 (2.72%) Handset
3 7 (2.72%) Management Information System
4 5 (1.95%) iPad
5 4 (1.56%) Blackberry
5 4 (1.56%) Enterprise Software
6 2 (0.78%) Smartphone
7 1 (0.39%) Internet of Things
7 1 (0.39%) Life Science
7 1 (0.39%) Linux Command Line
7 1 (0.39%) Smart City
7 1 (0.39%) Video Conferencing
7 1 (0.39%) Virtual Team
Operating Systems
1 112 (43.58%) Windows
2 50 (19.46%) Windows Server
3 31 (12.06%) Linux
4 28 (10.89%) Windows 7
5 21 (8.17%) Windows 8
5 21 (8.17%) Windows Server 2012
6 19 (7.39%) Windows Server 2008
7 17 (6.61%) Windows 10
8 6 (2.33%) CentOS
8 6 (2.33%) Red Hat Enterprise Linux
8 6 (2.33%) Ubuntu
9 5 (1.95%) Mac OS
9 5 (1.95%) Unix
9 5 (1.95%) Windows XP
10 4 (1.56%) Android
10 4 (1.56%) Windows Server 2003
10 4 (1.56%) Windows Vista
11 2 (0.78%) Apple iOS
11 2 (0.78%) Mac OS X
12 1 (0.39%) Debian
Processes & Methodologies
1 87 (33.85%) ITIL
2 24 (9.34%) ERP
3 19 (7.39%) Regression Testing
4 18 (7.00%) Change Management
4 18 (7.00%) Six Sigma
4 18 (7.00%) System Testing
5 16 (6.23%) CRM
6 15 (5.84%) Information Security
6 15 (5.84%) Test Automation
7 13 (5.06%) DevOps
7 13 (5.06%) Service Management
7 13 (5.06%) User Acceptance Testing
8 12 (4.67%) Multithreading
8 12 (4.67%) OO
8 12 (4.67%) Service Delivery
8 12 (4.67%) Stress Testing
9 11 (4.28%) ITSM
9 11 (4.28%) Proactive Monitoring
9 11 (4.28%) Root Cause Analysis
10 10 (3.89%) Process Improvement
Programming Languages
1 86 (33.46%) SQL
2 33 (12.84%) Java
3 21 (8.17%) PL/SQL
4 13 (5.06%) C#
5 8 (3.11%) T-SQL
5 8 (3.11%) VB.NET
6 7 (2.72%) C
7 6 (2.33%) JavaScript
8 4 (1.56%) Shell Script
9 3 (1.17%) C++
9 3 (1.17%) PowerShell
10 2 (0.78%) PHP
10 2 (0.78%) VBA
11 1 (0.39%) Bash Shell
11 1 (0.39%) Python
Qualifications
1 15 (5.84%) Degree
2 10 (3.89%) Microsoft Certification
3 8 (3.11%) CCNA
3 8 (3.11%) Cisco Certification
3 8 (3.11%) MCP
3 8 (3.11%) MCSA
4 4 (1.56%) CCA
5 3 (1.17%) MCSE
6 2 (0.78%) DBS Check
6 2 (0.78%) ITIL Certification
7 1 (0.39%) A+ Certification
7 1 (0.39%) CCNP
7 1 (0.39%) Computer Science Degree
7 1 (0.39%) ITIL Foundation Certificate
7 1 (0.39%) MCDST
Quality Assurance & Compliance
1 41 (15.95%) SLA
2 2 (0.78%) ISO 9001
2 2 (0.78%) ISO/IEC 20000
2 2 (0.78%) ISO/IEC 27001
3 1 (0.39%) Data Quality
3 1 (0.39%) QA
System Software
1 60 (23.35%) Active Directory
2 17 (6.61%) VMware Infrastructure
3 14 (5.45%) Hyper-V
4 7 (2.72%) VMware ESXi
4 7 (2.72%) VMware Workstation
5 5 (1.95%) Terminal Services
5 5 (1.95%) vSphere
6 3 (1.17%) KVM
6 3 (1.17%) XenServer
7 1 (0.39%) Docker
Systems Management
1 7 (2.72%) SCCM
2 5 (1.95%) vCenter Server
3 4 (1.56%) SCOM
4 2 (0.78%) Ansible
4 2 (0.78%) Backup Exec
4 2 (0.78%) Opscode Chef
4 2 (0.78%) Puppet
4 2 (0.78%) Salt
4 2 (0.78%) WSUS
5 1 (0.39%) NetBackup
5 1 (0.39%) Norton AntiVirus
5 1 (0.39%) SolarWinds Orion
5 1 (0.39%) Systems Management Server (SMS)
Vendors
1 86 (33.46%) Microsoft
2 38 (14.79%) Oracle
3 33 (12.84%) VMware
4 20 (7.78%) SAP
5 18 (7.00%) Citrix
6 5 (1.95%) Cisco
6 5 (1.95%) HP
6 5 (1.95%) Red Hat
7 3 (1.17%) JD Edwards
7 3 (1.17%) Symantec
7 3 (1.17%) Veeam
8 2 (0.78%) Aareon
8 2 (0.78%) Capita
8 2 (0.78%) Castleton
8 2 (0.78%) Civica
8 2 (0.78%) IFS
8 2 (0.78%) Mitel
8 2 (0.78%) Northgate
8 2 (0.78%) Red Box
8 2 (0.78%) WatchGuard