Period
to 16 August 2018

The median annual salary for a Support Analyst was £29,649 in advertised job vacancies in the East of England during the 6 months to 16 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East of England
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 138 104 81
Rank change year-on-year -34 -23 -7
Permanent jobs requiring a Support Analyst 244 380 472
As % of all permanent IT jobs advertised in the East of England 2.12% 3.14% 3.47%
As % of the Job Titles category 2.19% 3.23% 3.60%
Number of salaries quoted 210 328 390
East of England median annual salary £29,649 £30,000 £30,000
Median salary % change year-on-year -1.17% - -6.25%
10th Percentile £20,500 £21,000 £19,700
90th Percentile £47,500 £43,975 £49,550
England median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,137 11,773 13,104
% of permanent IT jobs with a recognized job title 96.83% 97.17% 96.40%
Number of salaries quoted 8,347 9,532 10,994
East of England median annual salary £46,500 £45,000 £45,000
Median salary % change year-on-year +3.33% - +5.88%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East of England.

Salary trend for Support Analyst in the East of England

Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 16 August 2018.

Salary histogram for Support Analyst in the East of England

Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 16 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -15 104 £27,500 -16.67% 6
Essex -5 46 £31,000 -22.50% 7
Cambridgeshire -36 38 £30,000 - 6
Bedfordshire +2 25 £32,500 +22.64% 5
Suffolk -13 20 £25,000 -3.85% 1
Norfolk +25 11 £27,000 +5.88% 4
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 16 August 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Analyst in the job title.

1 109 (44.67%) Windows
2 79 (32.38%) Microsoft
3 71 (29.10%) Active Directory
4 66 (27.05%) SQL
5 61 (25.00%) Windows Server
6 54 (22.13%) Problem-Solving
6 54 (22.13%) SQL Server
7 44 (18.03%) Office 365
8 41 (16.80%) ITIL
9 27 (11.07%) CRM
9 27 (11.07%) Windows 7
10 26 (10.66%) Microsoft Office
10 26 (10.66%) Analytical Skills
11 25 (10.25%) Windows 10
12 24 (9.84%) Linux
12 24 (9.84%) TCP/IP
12 24 (9.84%) Finance
13 23 (9.43%) Manufacturing
13 23 (9.43%) Degree
14 20 (8.20%) ERP
15 19 (7.79%) HTML
15 19 (7.79%) Java
15 19 (7.79%) Microsoft Azure
16 18 (7.38%) MS Exchange
17 17 (6.97%) Self-Motivation
18 16 (6.56%) Windows Server 2012
18 16 (6.56%) SLA
19 15 (6.15%) Oracle
19 15 (6.15%) SaaS
20 14 (5.74%) Amazon AWS

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (7.38%) MS Exchange
2 9 (3.69%) IIS
3 4 (1.64%) Exchange Server 2010
4 3 (1.23%) Exchange Server 2013
5 2 (0.82%) Exchange Server 2007
5 2 (0.82%) Skype for Business
6 1 (0.41%) IBM Notes
6 1 (0.41%) SharePoint
Applications
1 26 (10.66%) Microsoft Office
2 8 (3.28%) Microsoft Excel
3 3 (1.23%) Microsoft PowerPoint
4 1 (0.41%) Acrobat
4 1 (0.41%) AutoCAD
4 1 (0.41%) MS Visio
Business Applications
1 7 (2.87%) Salesforce.com CRM
1 7 (2.87%) Unit4 Business World
2 6 (2.46%) Oracle EBS
3 5 (2.05%) Dynamics CRM
3 5 (2.05%) Oracle Assets
3 5 (2.05%) Oracle EBS R12
3 5 (2.05%) Oracle Payables
3 5 (2.05%) Oracle Receivables
4 3 (1.23%) Dynamics AX
4 3 (1.23%) Oracle Applications
4 3 (1.23%) Oracle General Ledger
5 2 (0.82%) Dynamics NAV
5 2 (0.82%) NetSuite
5 2 (0.82%) Oracle iProcurement
5 2 (0.82%) Oracle Procure-to-Pay
5 2 (0.82%) Remedy ITSM
6 1 (0.41%) Magento
6 1 (0.41%) Sage X3
6 1 (0.41%) Servitor
6 1 (0.41%) SystmOne
Cloud Services
1 44 (18.03%) Office 365
2 19 (7.79%) Microsoft Azure
3 15 (6.15%) SaaS
4 14 (5.74%) Amazon AWS
5 3 (1.23%) Oracle CX
6 2 (0.82%) Amazon EC2
6 2 (0.82%) Dynamics 365
7 1 (0.41%) Cloud Computing
7 1 (0.41%) IaaS
Communications & Networking
1 24 (9.84%) TCP/IP
2 11 (4.51%) LAN
3 8 (3.28%) DNS
4 7 (2.87%) VPN
5 6 (2.46%) DHCP
5 6 (2.46%) WAN
6 4 (1.64%) WebEx
7 2 (0.82%) FTP
7 2 (0.82%) HTTPS
7 2 (0.82%) Remote Desktop
7 2 (0.82%) Skype
7 2 (0.82%) SSH
7 2 (0.82%) SSL
7 2 (0.82%) VLAN
7 2 (0.82%) Wi-Fi
8 1 (0.41%) Cisco IOS
8 1 (0.41%) Firewall
8 1 (0.41%) MPLS
8 1 (0.41%) PBX
8 1 (0.41%) VoIP
Database & Business Intelligence
1 54 (22.13%) SQL Server
2 11 (4.51%) Relational Database
3 8 (3.28%) MySQL
3 8 (3.28%) NoSQL
4 6 (2.46%) Oracle Reports
5 2 (0.82%) Crystal Reports
5 2 (0.82%) Oracle BI Publisher
5 2 (0.82%) SQL Server 2008
5 2 (0.82%) SQL Server Integration Services
5 2 (0.82%) SQL Server Reporting Services
6 1 (0.41%) SQL Server 2005
6 1 (0.41%) SQL Server 2012
Development Applications
1 2 (0.82%) Oracle APEX
2 1 (0.41%) Visual Studio
General
1 24 (9.84%) Finance
2 23 (9.43%) Manufacturing
3 7 (2.87%) German Language
4 6 (2.46%) French Language
5 5 (2.05%) Electronics
5 5 (2.05%) Telecoms
6 4 (1.64%) Banking
7 3 (1.23%) Advertising
7 3 (1.23%) Local Government
7 3 (1.23%) Marketing
7 3 (1.23%) Pharmaceutical
8 2 (0.82%) General Ledger
8 2 (0.82%) Retail
8 2 (0.82%) Spanish Language
9 1 (0.41%) Italian Language
9 1 (0.41%) Legal
9 1 (0.41%) Multimedia
Libraries, Frameworks & Software Standards
1 19 (7.79%) HTML
2 12 (4.92%) CSS
2 12 (4.92%) XML
3 6 (2.46%) EDI
4 3 (1.23%) .NET
5 2 (0.82%) J2EE
5 2 (0.82%) LDAP
5 2 (0.82%) REST
5 2 (0.82%) SAP PI
5 2 (0.82%) SOAP
6 1 (0.41%) Flash
Miscellaneous
1 26 (10.66%) Analytical Skills
2 17 (6.97%) Self-Motivation
3 14 (5.74%) Driving Licence
4 8 (3.28%) e-Learning
5 7 (2.87%) Data Structures
6 4 (1.64%) Biotechnology
6 4 (1.64%) Mobile App
7 3 (1.23%) iPad
7 3 (1.23%) iPhone
7 3 (1.23%) Management Information System
8 2 (0.82%) Chip and PIN
8 2 (0.82%) Computer Science
8 2 (0.82%) EPoS
9 1 (0.41%) Contract for Difference
9 1 (0.41%) Data Centre
9 1 (0.41%) Enterprise Software
9 1 (0.41%) FMCG
9 1 (0.41%) Life Science
9 1 (0.41%) Smartphone
Operating Systems
1 109 (44.67%) Windows
2 61 (25.00%) Windows Server
3 27 (11.07%) Windows 7
4 25 (10.25%) Windows 10
5 24 (9.84%) Linux
6 16 (6.56%) Windows Server 2012
7 14 (5.74%) Windows Server 2008
8 10 (4.10%) Windows 8
9 7 (2.87%) Red Hat Enterprise Linux
10 5 (2.05%) Android
11 4 (1.64%) Mac OS X
12 3 (1.23%) Unix
13 2 (0.82%) AIX
13 2 (0.82%) VMS
13 2 (0.82%) Windows Server 2003
14 1 (0.41%) Apple iOS
Processes & Methodologies
1 54 (22.13%) Problem-Solving
2 41 (16.80%) ITIL
3 27 (11.07%) CRM
4 20 (8.20%) ERP
5 13 (5.33%) Asset Management
6 11 (4.51%) Mathematics
6 11 (4.51%) Service Delivery
7 10 (4.10%) Process Improvement
8 8 (3.28%) Data Extraction
8 8 (3.28%) Problem Management
9 7 (2.87%) Release Management
9 7 (2.87%) Service Management
10 6 (2.46%) Workflow
11 5 (2.05%) Change Control
11 5 (2.05%) Incident Management
11 5 (2.05%) Ticket Management
12 4 (1.64%) Business Analysis
12 4 (1.64%) Business Development
12 4 (1.64%) Proactive Monitoring
12 4 (1.64%) User Acceptance Testing
Programming Languages
1 66 (27.05%) SQL
2 19 (7.79%) Java
3 9 (3.69%) JavaScript
4 7 (2.87%) T-SQL
5 4 (1.64%) PHP
5 4 (1.64%) PL/SQL
5 4 (1.64%) PowerShell
6 3 (1.23%) C
6 3 (1.23%) C#
7 2 (0.82%) ActionScript
7 2 (0.82%) ActionScript 2.0
8 1 (0.41%) VB
Qualifications
1 23 (9.43%) Degree
2 11 (4.51%) Microsoft Certification
3 7 (2.87%) HNC
3 7 (2.87%) Numerate Degree
4 4 (1.64%) ITIL Certification
4 4 (1.64%) MCSA
4 4 (1.64%) MCSE
5 2 (0.82%) CCNA
5 2 (0.82%) Cisco Certification
5 2 (0.82%) Computer Science Degree
5 2 (0.82%) MCP
6 1 (0.41%) A+ Certification
6 1 (0.41%) MBCS
6 1 (0.41%) Network+ Certification
6 1 (0.41%) SC Cleared
6 1 (0.41%) Security Cleared
Quality Assurance & Compliance
1 16 (6.56%) SLA
2 4 (1.64%) Sarbanes-Oxley
3 3 (1.23%) QA
4 1 (0.41%) Cyber Essentials
4 1 (0.41%) Data Quality
4 1 (0.41%) ISO/IEC 27001
System Software
1 71 (29.10%) Active Directory
2 7 (2.87%) Docker
2 7 (2.87%) VMware Infrastructure
3 5 (2.05%) Terminal Services
4 3 (1.23%) Hyper-V
5 2 (0.82%) XenApp
6 1 (0.41%) Firmware
6 1 (0.41%) Virtual Machines
6 1 (0.41%) VMware ESXi
6 1 (0.41%) vSphere
Systems Management
1 1 (0.41%) Backup Exec
1 1 (0.41%) FortiGate
1 1 (0.41%) SCCM
1 1 (0.41%) SCOM
1 1 (0.41%) Systems Management Server (SMS)
1 1 (0.41%) WSUS
Vendors
1 79 (32.38%) Microsoft
2 15 (6.15%) Oracle
3 11 (4.51%) VMware
4 9 (3.69%) Cisco
5 8 (3.28%) Salesforce.com
6 7 (2.87%) Red Hat
7 6 (2.46%) JD Edwards
8 4 (1.64%) Citrix
8 4 (1.64%) HP
9 3 (1.23%) Capita
9 3 (1.23%) NetApp
9 3 (1.23%) SAP
9 3 (1.23%) ServiceNow
10 2 (0.82%) Blue Prism
10 2 (0.82%) Hyperion
10 2 (0.82%) ILOG
10 2 (0.82%) Qualys
10 2 (0.82%) Remedy
10 2 (0.82%) Sage
10 2 (0.82%) Samsung