Period
to 20 May 2018

The median annual salary for a Support Analyst was £28,500 in advertised job vacancies in the East of England during the 6 months to 20 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East of England
6 months to
20 May 2018
Same period 2017 Same period 2016
Rank 159 110 80
Rank change year-on-year -49 -30 -10
Permanent jobs requiring a Support Analyst 237 341 476
As % of all permanent IT jobs advertised in the East of England 1.91% 2.80% 3.33%
As % of the Job Titles category 1.97% 2.89% 3.45%
Number of salaries quoted 217 286 400
East of England median annual salary £28,500 £30,000 £30,000
Median salary % change year-on-year -5.00% - -
10th Percentile £19,250 £20,125 £20,500
90th Percentile £44,000 £43,750 £50,000
England median annual salary £32,500 £31,500 £32,500
% change year-on-year +3.17% -3.08% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 12,005 11,812 13,795
% of permanent IT jobs with a recognized job title 96.90% 96.99% 96.52%
Number of salaries quoted 9,385 9,581 11,330
East of England median annual salary £47,500 £45,000 £44,500
Median salary % change year-on-year +5.56% +1.12% +4.71%
10th Percentile £26,250 £26,000 £25,750
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East of England.

Salary trend for Support Analyst in the East of England

Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 20 May 2018.

Salary histogram for Support Analyst in the East of England

Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 20 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -21 97 £25,000 -4.76% 16
Cambridgeshire -37 54 £32,500 +10.17% 4
Essex -9 44 £40,000 +6.67% 2
Suffolk -1 20 £27,500 +10.00% 1
Bedfordshire +8 19 £35,000 +37.25% 3
Norfolk +11 4 £25,250 -19.84% 5
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 20 May 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Analyst in the job title.

1 122 (51.48%) Windows
2 90 (37.97%) Microsoft
3 72 (30.38%) SQL
4 64 (27.00%) Windows Server
5 61 (25.74%) ITIL
6 60 (25.32%) Active Directory
7 44 (18.57%) SQL Server
8 41 (17.30%) Finance
9 37 (15.61%) Problem-Solving
10 36 (15.19%) Office 365
11 35 (14.77%) Microsoft Office
12 31 (13.08%) Linux
12 31 (13.08%) SLA
13 27 (11.39%) ERP
14 26 (10.97%) TCP/IP
14 26 (10.97%) Microsoft Excel
14 26 (10.97%) Windows 7
15 23 (9.70%) MS Exchange
16 22 (9.28%) Windows 10
17 20 (8.44%) Self-Motivation
18 19 (8.02%) VMware
18 19 (8.02%) Analytical Skills
18 19 (8.02%) Windows Server 2012
19 18 (7.59%) Java
20 17 (7.17%) Manufacturing
21 16 (6.75%) CRM
22 15 (6.33%) Change Management
22 15 (6.33%) Windows Server 2008
22 15 (6.33%) Mobile App
22 15 (6.33%) Microsoft Azure

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (9.70%) MS Exchange
2 11 (4.64%) Exchange Server 2010
3 5 (2.11%) Exchange Server 2007
3 5 (2.11%) IIS
4 4 (1.69%) Exchange Server 2013
4 4 (1.69%) Skype for Business
5 1 (0.42%) IBM Notes
5 1 (0.42%) Oracle SOA Suite
5 1 (0.42%) SharePoint
Applications
1 35 (14.77%) Microsoft Office
2 26 (10.97%) Microsoft Excel
3 5 (2.11%) Microsoft PowerPoint
4 1 (0.42%) MS Visio
4 1 (0.42%) Spreadsheet
Business Applications
1 8 (3.38%) SAP CO
1 8 (3.38%) SAP FI
1 8 (3.38%) SAP FI/CO
2 7 (2.95%) Oracle EBS
3 6 (2.53%) Oracle Assets
3 6 (2.53%) Oracle EBS R12
3 6 (2.53%) Oracle Payables
3 6 (2.53%) Oracle Receivables
4 5 (2.11%) Dynamics AX
5 4 (1.69%) Dynamics CRM
5 4 (1.69%) Dynamics GP
5 4 (1.69%) NetSuite
5 4 (1.69%) Oracle General Ledger
6 3 (1.27%) Oracle Applications
7 2 (0.84%) Aareon QL
7 2 (0.84%) Academy Housing
7 2 (0.84%) Dynamics NAV
7 2 (0.84%) Oracle iProcurement
7 2 (0.84%) Oracle Procure-to-Pay
7 2 (0.84%) Orchard Housing
Cloud Services
1 36 (15.19%) Office 365
2 15 (6.33%) Microsoft Azure
3 7 (2.95%) Cloud Computing
4 6 (2.53%) Amazon AWS
5 4 (1.69%) SaaS
6 2 (0.84%) Dynamics 365
7 1 (0.42%) Mimecast
Communications & Networking
1 26 (10.97%) TCP/IP
2 12 (5.06%) LAN
3 9 (3.80%) WAN
4 7 (2.95%) DNS
5 6 (2.53%) DHCP
5 6 (2.53%) VPN
6 4 (1.69%) WebEx
7 3 (1.27%) Firewall
7 3 (1.27%) Network Security
7 3 (1.27%) VLAN
8 2 (0.84%) PBX
8 2 (0.84%) SAN
8 2 (0.84%) Skype
8 2 (0.84%) SMS
8 2 (0.84%) VoIP
8 2 (0.84%) Wi-Fi
9 1 (0.42%) Extranet
9 1 (0.42%) Internet
9 1 (0.42%) Remote Desktop
Database & Business Intelligence
1 44 (18.57%) SQL Server
2 12 (5.06%) SQL Server 2008
3 11 (4.64%) SQL Server Reporting Services
4 10 (4.22%) MySQL
4 10 (4.22%) SQL Server 2012
5 9 (3.80%) Crystal Reports
6 7 (2.95%) Oracle Reports
7 6 (2.53%) Relational Database
7 6 (2.53%) SQL Server Integration Services
8 5 (2.11%) SQL Server 2014
9 4 (1.69%) NoSQL
10 3 (1.27%) BusinessObjects
11 2 (0.84%) Oracle BI Publisher
11 2 (0.84%) Oracle Database
11 2 (0.84%) SQL Server 2005
12 1 (0.42%) Oracle Database 10g
12 1 (0.42%) Oracle Database 11g
12 1 (0.42%) Oracle Database 12c
12 1 (0.42%) QlikView
12 1 (0.42%) RDBMS
Development Applications
1 2 (0.84%) Oracle APEX
2 1 (0.42%) Oracle Forms
2 1 (0.42%) SQL Server Management Studio (SSMS)
2 1 (0.42%) Visual Studio
General
1 41 (17.30%) Finance
2 17 (7.17%) Manufacturing
3 14 (5.91%) Telecoms
4 6 (2.53%) German Language
5 5 (2.11%) Pharmaceutical
6 4 (1.69%) Advertising
6 4 (1.69%) Banking
7 3 (1.27%) Electronics
7 3 (1.27%) French Language
8 2 (0.84%) General Ledger
9 1 (0.42%) Games
9 1 (0.42%) Law
9 1 (0.42%) Legal
9 1 (0.42%) Marketing
9 1 (0.42%) Retail
9 1 (0.42%) Spanish Language
Libraries, Frameworks & Software Standards
1 13 (5.49%) .NET
2 9 (3.80%) J2EE
3 6 (2.53%) CSS
4 5 (2.11%) HTML
5 4 (1.69%) XML
6 2 (0.84%) EDI
7 1 (0.42%) ASP.NET Web Forms
7 1 (0.42%) jQuery
7 1 (0.42%) LAMP
7 1 (0.42%) Spring
7 1 (0.42%) Web Services
Miscellaneous
1 20 (8.44%) Self-Motivation
2 19 (8.02%) Analytical Skills
3 15 (6.33%) Mobile App
4 10 (4.22%) Management Information System
5 8 (3.38%) Computer Science
6 7 (2.95%) Driving Licence
7 6 (2.53%) Data Centre
7 6 (2.53%) iPad
8 5 (2.11%) Enterprise Software
9 4 (1.69%) Biotechnology
9 4 (1.69%) e-Learning
10 3 (1.27%) iPhone
11 2 (0.84%) Blackberry
12 1 (0.42%) Contract for Difference
12 1 (0.42%) EPoS
12 1 (0.42%) FMCG
12 1 (0.42%) Internet of Things
12 1 (0.42%) Life Science
12 1 (0.42%) Linux Command Line
12 1 (0.42%) Video Conferencing
Operating Systems
1 122 (51.48%) Windows
2 64 (27.00%) Windows Server
3 31 (13.08%) Linux
4 26 (10.97%) Windows 7
5 22 (9.28%) Windows 10
6 19 (8.02%) Windows Server 2012
7 15 (6.33%) Windows Server 2008
8 14 (5.91%) Windows 8
9 5 (2.11%) Unix
10 4 (1.69%) Mac OS X
10 4 (1.69%) Windows Server 2003
10 4 (1.69%) Windows XP
11 3 (1.27%) Android
12 1 (0.42%) CentOS
12 1 (0.42%) Debian
12 1 (0.42%) Red Hat Enterprise Linux
12 1 (0.42%) Ubuntu
12 1 (0.42%) Windows Vista
Processes & Methodologies
1 61 (25.74%) ITIL
2 37 (15.61%) Problem-Solving
3 27 (11.39%) ERP
4 16 (6.75%) CRM
5 15 (6.33%) Change Management
6 14 (5.91%) Workflow
7 13 (5.49%) Proactive Monitoring
8 12 (5.06%) User Acceptance Testing
9 10 (4.22%) Root Cause Analysis
9 10 (4.22%) Service Delivery
9 10 (4.22%) Service Management
10 9 (3.80%) Information Security
10 9 (3.80%) Problem Management
10 9 (3.80%) Process Improvement
10 9 (3.80%) Release Management
11 8 (3.38%) Accounts Payable
11 8 (3.38%) Accounts Receivable
11 8 (3.38%) Mathematics
12 7 (2.95%) Identity Access Management
12 7 (2.95%) Service Delivery Management
Programming Languages
1 72 (30.38%) SQL
2 18 (7.59%) Java
3 9 (3.80%) C#
4 7 (2.95%) JavaScript
4 7 (2.95%) VB.NET
5 6 (2.53%) T-SQL
6 5 (2.11%) PL/SQL
7 4 (1.69%) PHP
8 3 (1.27%) PowerShell
9 2 (0.84%) C
9 2 (0.84%) Shell Script
10 1 (0.42%) Bash Shell
10 1 (0.42%) Python
Qualifications
1 14 (5.91%) Degree
2 11 (4.64%) Microsoft Certification
3 8 (3.38%) MCSA
4 6 (2.53%) MCSE
5 4 (1.69%) CCNA
5 4 (1.69%) Cisco Certification
5 4 (1.69%) MCP
6 2 (0.84%) CCA
6 2 (0.84%) DBS Check
6 2 (0.84%) ITIL Certification
7 1 (0.42%) MCDST
7 1 (0.42%) SC Cleared
7 1 (0.42%) Security Cleared
Quality Assurance & Compliance
1 31 (13.08%) SLA
2 2 (0.84%) ISO 9001
2 2 (0.84%) ISO/IEC 20000
2 2 (0.84%) ISO/IEC 27001
2 2 (0.84%) QA
3 1 (0.42%) Data Quality
System Software
1 60 (25.32%) Active Directory
2 8 (3.38%) VMware Infrastructure
3 5 (2.11%) Hyper-V
4 4 (1.69%) Terminal Services
5 2 (0.84%) KVM
5 2 (0.84%) VMware Workstation
5 2 (0.84%) XenApp
5 2 (0.84%) XenServer
6 1 (0.42%) Docker
Systems Management
1 6 (2.53%) SCCM
2 4 (1.69%) SCOM
3 3 (1.27%) WSUS
4 1 (0.42%) Norton AntiVirus
4 1 (0.42%) Systems Management Server (SMS)
Vendors
1 90 (37.97%) Microsoft
2 19 (8.02%) VMware
3 10 (4.22%) Oracle
4 8 (3.38%) SAP
5 6 (2.53%) Citrix
6 5 (2.11%) Capita
6 5 (2.11%) Cisco
7 4 (1.69%) HP
7 4 (1.69%) JD Edwards
8 3 (1.27%) Civica
8 3 (1.27%) Orchard
8 3 (1.27%) Symantec
9 2 (0.84%) Aareon
9 2 (0.84%) Castleton
9 2 (0.84%) CommVault
9 2 (0.84%) Hyperion
9 2 (0.84%) IBM
9 2 (0.84%) Northgate
9 2 (0.84%) Qualys
10 1 (0.42%) Sonus