Period
to 18 January 2022

The median annual salary for a Support Analyst was £30,000 in advertised job vacancies in the East of England during the 6 months to 18 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East of England
6 months to
18 Jan 2022
Same period 2021 Same period 2020
Rank 129 108 152
Rank change year-on-year -21 +44 -38
Permanent jobs requiring a Support Analyst 120 44 114
As % of all permanent jobs advertised in the East of England 2.07% 1.86% 1.86%
As % of the Job Titles category 2.28% 1.94% 1.94%
Number of salaries quoted 101 42 94
10th Percentile £21,250 £21,325 £21,250
25th Percentile £24,250 £26,375 £25,875
Median annual salary (50th Percentile) £30,000 £30,000 £32,500
Median % change year-on-year - -7.69% +8.33%
75th Percentile £38,750 £36,563 £38,750
90th Percentile £43,994 £37,500 £43,375
England median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 5,263 2,263 5,869
% of permanent IT jobs with a recognized job title 90.76% 95.81% 95.63%
Number of salaries quoted 2,737 1,701 4,263
10th Percentile £25,750 £27,500 £26,250
25th Percentile £32,500 £35,136 £35,000
Median annual salary (50th Percentile) £47,500 £47,500 £47,500
Median % change year-on-year - - +5.56%
75th Percentile £63,750 £60,000 £61,250
90th Percentile £73,750 £73,750 £75,000
England median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% +1.94%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Support Analyst in the East of England.

Salary trend for Support Analyst in the East of England

Support Analyst
Salary Histogram in the East of England

Salary distribution for jobs citing Support Analyst in the East of England over the 6 months to 18 January 2022.

Salary histogram for Support Analyst in the East of England

Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 18 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -39 53 £32,500 +8.33% 11
Essex -10 22 £36,250 +20.83% 7
Cambridgeshire -41 19 £26,250 -25.00% 5
Bedfordshire - 17 £30,000 - 2
Norfolk -17 6 £21,500 -33.85% 1
Suffolk -18 3 £32,000 +40.66% 3
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 18 January 2022, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Analyst in the job title.

1 74 (61.67%) Microsoft 365
2 71 (59.17%) Windows
3 61 (50.83%) Active Directory
4 56 (46.67%) Microsoft
5 54 (45.00%) Windows 10
6 47 (39.17%) Windows Server
7 44 (36.67%) Social Skills
8 38 (31.67%) Microsoft Office
9 37 (30.83%) Azure
10 35 (29.17%) SharePoint
11 30 (25.00%) SQL
11 30 (25.00%) Citrix
12 27 (22.50%) SQL Server
12 27 (22.50%) Problem-Solving
13 25 (20.83%) Windows Server 2016
14 23 (19.17%) Windows Server 2019
15 22 (18.33%) PowerShell
16 19 (15.83%) Windows Server 2012
17 18 (15.00%) Firewall
17 18 (15.00%) VB
18 17 (14.17%) Finance
19 15 (12.50%) LAN
20 14 (11.67%) Windows Server 2008
20 14 (11.67%) WAN
20 14 (11.67%) Microsoft Excel
20 14 (11.67%) ITIL
21 12 (10.00%) Time Management
21 12 (10.00%) Windows 7
22 11 (9.17%) CRM
23 10 (8.33%) Service Management

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (29.17%) SharePoint
2 7 (5.83%) MS Exchange
3 5 (4.17%) IIS
4 4 (3.33%) Apache
4 4 (3.33%) Tomcat
5 3 (2.50%) Office Communications Server
Applications
1 38 (31.67%) Microsoft Office
2 14 (11.67%) Microsoft Excel
3 9 (7.50%) Microsoft PowerPoint
Business Applications
1 2 (1.67%) Oracle Applications
2 1 (0.83%) Raiser's Edge
Cloud Services
1 74 (61.67%) Microsoft 365
2 37 (30.83%) Azure
3 8 (6.67%) Azure Active Directory
4 4 (3.33%) AWS
4 4 (3.33%) Nutanix
4 4 (3.33%) Power Platform
5 3 (2.50%) Dynamics 365
5 3 (2.50%) SaaS
6 2 (1.67%) OneDrive
6 2 (1.67%) Oracle CX
Communications & Networking
1 18 (15.00%) Firewall
2 15 (12.50%) LAN
3 14 (11.67%) WAN
4 7 (5.83%) TCP/IP
5 5 (4.17%) Network Security
5 5 (4.17%) Wireless
6 4 (3.33%) Cisco ASA
6 4 (3.33%) DNS
6 4 (3.33%) Internet
6 4 (3.33%) SNMP
6 4 (3.33%) Wireshark
6 4 (3.33%) WLAN
7 3 (2.50%) Cisco IOS
7 3 (2.50%) DHCP
8 2 (1.67%) VoIP
8 2 (1.67%) Wi-Fi
9 1 (0.83%) PBX
9 1 (0.83%) SAN
9 1 (0.83%) VLAN
9 1 (0.83%) VPN
Database & Business Intelligence
1 27 (22.50%) SQL Server
2 4 (3.33%) MySQL
2 4 (3.33%) SQL Server Reporting Services
3 3 (2.50%) Oracle Database
3 3 (2.50%) Power BI
3 3 (2.50%) SQL Server 2016
4 2 (1.67%) Data Warehouse
4 2 (1.67%) DTS
4 2 (1.67%) ProClarity
4 2 (1.67%) SQL Server 2000
4 2 (1.67%) SQL Server 2005
4 2 (1.67%) SQL Server 2008
4 2 (1.67%) SQL Server Analysis Services
4 2 (1.67%) SQL Server Integration Services
Development Applications
1 1 (0.83%) JIRA
1 1 (0.83%) LSMW
General
1 44 (36.67%) Social Skills
2 17 (14.17%) Finance
3 10 (8.33%) Retail
4 9 (7.50%) Automotive
5 8 (6.67%) Analytical Skills
6 7 (5.83%) Legal
7 6 (5.00%) Back Office
8 5 (4.17%) Law
8 5 (4.17%) Publishing
9 4 (3.33%) Presentation Skills
10 3 (2.50%) Manufacturing
11 2 (1.67%) Billing
11 2 (1.67%) Public Sector
12 1 (0.83%) German Language
12 1 (0.83%) Pharmaceutical
12 1 (0.83%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (3.33%) CSS
1 4 (3.33%) HTML
1 4 (3.33%) JSP
1 4 (3.33%) XAMPP
1 4 (3.33%) XML
1 4 (3.33%) XSLT
2 3 (2.50%) EDI
3 2 (1.67%) ServiceStack
4 1 (0.83%) Web Services
Miscellaneous
1 10 (8.33%) Management Information System
2 9 (7.50%) EPoS
3 8 (6.67%) FMCG
4 7 (5.83%) Self-Motivation
5 5 (4.17%) Fat Client
5 5 (4.17%) Thin Client
6 4 (3.33%) CMDB
6 4 (3.33%) Housing Association
6 4 (3.33%) Tandem
7 3 (2.50%) iPad
7 3 (2.50%) iPhone
7 3 (2.50%) Video Conferencing
8 2 (1.67%) Driving Licence
8 2 (1.67%) Hedge funds
8 2 (1.67%) Legacy Systems
9 1 (0.83%) Data Structures
9 1 (0.83%) Greenfield Project
Operating Systems
1 71 (59.17%) Windows
2 54 (45.00%) Windows 10
3 47 (39.17%) Windows Server
4 25 (20.83%) Windows Server 2016
5 23 (19.17%) Windows Server 2019
6 19 (15.83%) Windows Server 2012
7 14 (11.67%) Windows Server 2008
8 12 (10.00%) Windows 7
9 7 (5.83%) Android
10 4 (3.33%) Apple iOS
11 3 (2.50%) Mac OS X
12 1 (0.83%) Linux
12 1 (0.83%) Unix
12 1 (0.83%) Windows Server 2003
Processes & Methodologies
1 27 (22.50%) Problem-Solving
2 14 (11.67%) ITIL
3 12 (10.00%) Time Management
4 11 (9.17%) CRM
5 10 (8.33%) Service Delivery
5 10 (8.33%) Service Management
6 8 (6.67%) Business Intelligence
6 8 (6.67%) Project Management
7 7 (5.83%) Change Management
7 7 (5.83%) ERP
8 6 (5.00%) Agile Software Development
8 6 (5.00%) Incident Management
8 6 (5.00%) Problem Management
9 5 (4.17%) Kalman Filter
9 5 (4.17%) Logistics
9 5 (4.17%) Migration
9 5 (4.17%) Systems Analysis
9 5 (4.17%) Web Filtering
10 4 (3.33%) Housing Management
10 4 (3.33%) Information Security
Programming Languages
1 30 (25.00%) SQL
2 22 (18.33%) PowerShell
3 18 (15.00%) VB
4 4 (3.33%) C#
4 4 (3.33%) JavaScript
4 4 (3.33%) PHP
4 4 (3.33%) Python
4 4 (3.33%) VBA
5 3 (2.50%) C
6 2 (1.67%) T-SQL
Qualifications
1 7 (5.83%) Degree
2 5 (4.17%) DBS Check
3 3 (2.50%) Computer Science Degree
3 3 (2.50%) MCP
4 2 (1.67%) ITIL Certification
4 2 (1.67%) Microsoft Certification
Quality Assurance & Compliance
1 10 (8.33%) SLA
2 4 (3.33%) GxP
3 3 (2.50%) PMO
4 1 (0.83%) GAMP
4 1 (0.83%) GDPR
4 1 (0.83%) QA
System Software
1 61 (50.83%) Active Directory
2 2 (1.67%) Hyper-V
2 2 (1.67%) VMware Infrastructure
3 1 (0.83%) Citrix Hypervisor
3 1 (0.83%) Virtual Desktop
3 1 (0.83%) Virtual Machines
Systems Management
1 8 (6.67%) Microsoft Intune
2 6 (5.00%) SCCM
3 4 (3.33%) Stealthwatch
Vendors
1 56 (46.67%) Microsoft
2 30 (25.00%) Citrix
3 9 (7.50%) Oracle
4 7 (5.83%) Cisco
5 4 (3.33%) Palo Alto
5 4 (3.33%) SolarWinds
6 3 (2.50%) VMware
7 2 (1.67%) MicroStrategy
8 1 (0.83%) Atlassian
8 1 (0.83%) Dot Hill
8 1 (0.83%) NETGEAR
8 1 (0.83%) Salesforce.com
8 1 (0.83%) SAP
8 1 (0.83%) ServiceNow
8 1 (0.83%) Siemens
8 1 (0.83%) Sophos
8 1 (0.83%) Veeam