Period
to 19 October 2018

The median annual salary for a Support Analyst was £29,750 in advertised job vacancies in the East of England during the 6 months to 19 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > East of England
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 126 94 76
Rank change year-on-year -32 -18 -11
Permanent jobs requiring a Support Analyst 253 386 463
As % of all permanent IT jobs advertised in the East of England 2.39% 3.32% 3.50%
As % of the Job Titles category 2.47% 3.42% 3.64%
Number of salaries quoted 208 327 394
East of England median annual salary £29,750 £32,500 £31,250
Median salary % change year-on-year -8.46% +4.00% +4.17%
10th Percentile £19,925 £21,250 £20,500
90th Percentile £42,000 £45,250 £45,700
England median annual salary £32,500 £32,000 £31,500
% change year-on-year +1.56% +1.59% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 10,256 11,296 12,732
% of permanent IT jobs with a recognized job title 96.78% 97.09% 96.37%
Number of salaries quoted 7,809 9,300 10,614
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £25,750 £26,250 £25,325
90th Percentile £72,500 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Support Analyst
Job Vacancy Trend in the East of England

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for Support Analyst in the East of England

Support Analyst
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the East of England.

Salary trend for Support Analyst in the East of England

Support Analyst
Salary Histogram in the East of England

The salary distribution of IT jobs citing Support Analyst in the East of England over the 6 months to 19 October 2018.

Salary histogram for Support Analyst in the East of England

Support Analyst
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the East of England region over the 6 months to 19 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -30 103 £27,500 -24.66% 10
Essex -3 52 £31,000 -22.50% 7
Cambridgeshire -18 42 £29,000 -3.33% 8
Bedfordshire +8 31 £32,500 +18.18% 3
Norfolk +30 17 £30,000 +17.65% 2
Suffolk -18 8 £22,250 -14.42% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 October 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Support Analyst in the job title.

1 113 (44.66%) Windows
2 85 (33.60%) Active Directory
3 78 (30.83%) Microsoft
4 63 (24.90%) SQL
4 63 (24.90%) Windows Server
5 61 (24.11%) Office 365
6 55 (21.74%) Problem-Solving
7 47 (18.58%) SQL Server
8 37 (14.62%) ITIL
9 31 (12.25%) Windows 7
10 30 (11.86%) Microsoft Office
11 29 (11.46%) VMware
12 28 (11.07%) Microsoft Azure
13 27 (10.67%) Windows 10
14 26 (10.28%) Degree
15 24 (9.49%) TCP/IP
15 24 (9.49%) Windows Server 2012
16 23 (9.09%) Analytical Skills
16 23 (9.09%) HTML
17 22 (8.70%) Java
18 20 (7.91%) Manufacturing
18 20 (7.91%) VMware Infrastructure
18 20 (7.91%) Linux
18 20 (7.91%) CRM
19 19 (7.51%) MS Exchange
19 19 (7.51%) Windows Server 2008
20 18 (7.11%) DNS
20 18 (7.11%) Amazon AWS
21 17 (6.72%) Self-Motivation
21 17 (6.72%) Finance

Support Analyst Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (7.51%) MS Exchange
2 11 (4.35%) SharePoint
3 9 (3.56%) IIS
4 7 (2.77%) Exchange Server 2013
5 5 (1.98%) Exchange Server 2010
6 3 (1.19%) Skype for Business
7 2 (0.79%) Exchange Server 2007
Applications
1 30 (11.86%) Microsoft Office
2 8 (3.16%) Microsoft Excel
3 6 (2.37%) Microsoft PowerPoint
4 4 (1.58%) MS Visio
5 1 (0.40%) Acrobat
5 1 (0.40%) AutoCAD
Business Applications
1 7 (2.77%) Dynamics CRM
1 7 (2.77%) Salesforce.com CRM
1 7 (2.77%) Unit4 Business World
2 2 (0.79%) Dynamics NAV
2 2 (0.79%) Remedy ITSM
2 2 (0.79%) SAP CO
2 2 (0.79%) SAP FI
2 2 (0.79%) SAP FI/CO
3 1 (0.40%) Dynamics AX
3 1 (0.40%) Magento
3 1 (0.40%) NetSuite
3 1 (0.40%) Oracle Applications
3 1 (0.40%) Oracle EBS
3 1 (0.40%) Sage X3
Cloud Services
1 61 (24.11%) Office 365
2 28 (11.07%) Microsoft Azure
3 18 (7.11%) Amazon AWS
4 16 (6.32%) SaaS
5 4 (1.58%) Oracle CX
6 2 (0.79%) Amazon EC2
6 2 (0.79%) Dynamics 365
7 1 (0.40%) IaaS
Communications & Networking
1 24 (9.49%) TCP/IP
2 18 (7.11%) DNS
3 14 (5.53%) DHCP
4 8 (3.16%) Firewall
5 7 (2.77%) VPN
6 6 (2.37%) LAN
7 5 (1.98%) Intranet
7 5 (1.98%) IP Telephony
8 4 (1.58%) WAN
8 4 (1.58%) WebEx
9 3 (1.19%) NetScaler
9 3 (1.19%) SMTP
10 2 (0.79%) FTP
10 2 (0.79%) HTTPS
10 2 (0.79%) Remote Desktop
10 2 (0.79%) SSH
10 2 (0.79%) SSL
10 2 (0.79%) VLAN
10 2 (0.79%) Wi-Fi
10 2 (0.79%) Wireless
Database & Business Intelligence
1 47 (18.58%) SQL Server
2 9 (3.56%) Data Warehouse
2 9 (3.56%) Relational Database
2 9 (3.56%) SQL Server 2008
3 8 (3.16%) MySQL
3 8 (3.16%) NoSQL
3 8 (3.16%) SQL Server 2005
3 8 (3.16%) SQL Server Integration Services
4 7 (2.77%) DTS
4 7 (2.77%) SQL Server 2000
5 5 (1.98%) ProClarity
5 5 (1.98%) SQL Server Analysis Services
6 2 (0.79%) Cosmos DB
7 1 (0.40%) Crystal Reports
7 1 (0.40%) Oracle Reports
7 1 (0.40%) SQL Server 2012
7 1 (0.40%) SQL Server Reporting Services
Development Applications
1 2 (0.79%) Ant
2 1 (0.40%) Visual Studio
General
1 20 (7.91%) Manufacturing
2 17 (6.72%) Finance
3 5 (1.98%) French Language
3 5 (1.98%) Publishing
4 4 (1.58%) Telecoms
5 3 (1.19%) Local Government
6 2 (0.79%) Electronics
6 2 (0.79%) Marketing
7 1 (0.40%) Financial Institution
7 1 (0.40%) German Language
7 1 (0.40%) Italian Language
7 1 (0.40%) Legal
7 1 (0.40%) Multimedia
7 1 (0.40%) Pharmaceutical
7 1 (0.40%) Retail
7 1 (0.40%) Spanish Language
Libraries, Frameworks & Software Standards
1 23 (9.09%) HTML
2 15 (5.93%) CSS
3 14 (5.53%) XML
4 10 (3.95%) .NET
5 9 (3.56%) EDI
6 3 (1.19%) J2EE
7 2 (0.79%) LDAP
7 2 (0.79%) REST
7 2 (0.79%) SAP PI
7 2 (0.79%) SOAP
8 1 (0.40%) Flash
Miscellaneous
1 23 (9.09%) Analytical Skills
2 17 (6.72%) Self-Motivation
3 12 (4.74%) Driving Licence
4 8 (3.16%) e-Learning
4 8 (3.16%) Management Information System
5 7 (2.77%) Data Structures
6 5 (1.98%) Computer Science
7 4 (1.58%) Biotechnology
7 4 (1.58%) CCTV
8 3 (1.19%) Data Centre
9 2 (0.79%) Chip and PIN
9 2 (0.79%) Client/Server
10 1 (0.40%) EPoS
10 1 (0.40%) FMCG
10 1 (0.40%) iPad
10 1 (0.40%) iPhone
10 1 (0.40%) Life Science
10 1 (0.40%) Smartphone
10 1 (0.40%) Video Conferencing
Operating Systems
1 113 (44.66%) Windows
2 63 (24.90%) Windows Server
3 31 (12.25%) Windows 7
4 27 (10.67%) Windows 10
5 24 (9.49%) Windows Server 2012
6 20 (7.91%) Linux
7 19 (7.51%) Windows Server 2008
8 11 (4.35%) Windows 8
9 7 (2.77%) Red Hat Enterprise Linux
10 4 (1.58%) Android
10 4 (1.58%) Mac OS X
10 4 (1.58%) Windows Server 2003
11 2 (0.79%) AIX
11 2 (0.79%) Apple iOS
11 2 (0.79%) VMS
12 1 (0.40%) Windows XP
Processes & Methodologies
1 55 (21.74%) Problem-Solving
2 37 (14.62%) ITIL
3 20 (7.91%) CRM
4 15 (5.93%) ERP
5 14 (5.53%) Service Delivery
6 13 (5.14%) Service Management
7 12 (4.74%) Asset Management
8 10 (3.95%) Change Management
8 10 (3.95%) Process Improvement
9 9 (3.56%) Business Intelligence
10 8 (3.16%) Business Development
10 8 (3.16%) Data Extraction
11 7 (2.77%) Mathematics
12 6 (2.37%) Incident Management
13 5 (1.98%) Release Management
13 5 (1.98%) Ticket Management
13 5 (1.98%) User Acceptance Testing
14 4 (1.58%) Agile Software Development
14 4 (1.58%) DevOps
14 4 (1.58%) Patch Management
Programming Languages
1 63 (24.90%) SQL
2 22 (8.70%) Java
3 13 (5.14%) C#
3 13 (5.14%) T-SQL
4 9 (3.56%) JavaScript
4 9 (3.56%) PowerShell
5 7 (2.77%) VB
6 4 (1.58%) PHP
7 3 (1.19%) VB.NET
8 2 (0.79%) ActionScript
8 2 (0.79%) ActionScript 2.0
8 2 (0.79%) Bash Shell
8 2 (0.79%) C
8 2 (0.79%) Python
9 1 (0.40%) PL/SQL
Qualifications
1 26 (10.28%) Degree
2 14 (5.53%) Microsoft Certification
3 8 (3.16%) ITIL Certification
4 7 (2.77%) HNC
4 7 (2.77%) Numerate Degree
5 5 (1.98%) MCSE
6 4 (1.58%) MCSA
6 4 (1.58%) VMware Certified Professional (VCP)
7 2 (0.79%) CCNA
7 2 (0.79%) Cisco Certification
7 2 (0.79%) Computer Science Degree
8 1 (0.40%) A+ Certification
8 1 (0.40%) MBCS
8 1 (0.40%) MCP
8 1 (0.40%) Network+ Certification
8 1 (0.40%) SC Cleared
8 1 (0.40%) Security Cleared
Quality Assurance & Compliance
1 13 (5.14%) SLA
2 8 (3.16%) Sarbanes-Oxley
3 4 (1.58%) QA
4 1 (0.40%) Cyber Essentials
4 1 (0.40%) ISO/IEC 27001
System Software
1 85 (33.60%) Active Directory
2 20 (7.91%) VMware Infrastructure
3 10 (3.95%) Hyper-V
4 9 (3.56%) Docker
5 3 (1.19%) XenApp
6 1 (0.40%) Firmware
6 1 (0.40%) Terminal Services
6 1 (0.40%) Virtual Machines
6 1 (0.40%) VMware ESXi
6 1 (0.40%) vSphere
Systems Management
1 3 (1.19%) Backup Exec
1 3 (1.19%) SCCM
1 3 (1.19%) SCOM
2 2 (0.79%) Ansible
2 2 (0.79%) Opscode Chef
2 2 (0.79%) Puppet
3 1 (0.40%) FortiGate
Vendors
1 78 (30.83%) Microsoft
2 29 (11.46%) VMware
3 11 (4.35%) Oracle
4 9 (3.56%) JD Edwards
5 8 (3.16%) Citrix
6 7 (2.77%) HP
6 7 (2.77%) Mitel
6 7 (2.77%) Red Hat
6 7 (2.77%) Salesforce.com
7 6 (2.37%) Cisco
8 5 (1.98%) MicroStrategy
8 5 (1.98%) ProCurve
8 5 (1.98%) WatchGuard
9 4 (1.58%) SAP
9 4 (1.58%) Veeam
10 3 (1.19%) Zscaler
11 2 (0.79%) IBM
11 2 (0.79%) ILOG
11 2 (0.79%) NetApp
11 2 (0.79%) ServiceNow