Period
to 16 August 2018

The median annual salary for a 1st Line Support Engineer was £22,500 in advertised job vacancies in the City of London during the 6 months to 16 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Engineer
Central London > City of London
6 months to
16 Aug 2018
Same period 2017 Same period 2016
Rank 339 333 370
Rank change year-on-year -6 +37 +81
Permanent jobs requiring a 1st Line Support Engineer 13 3 2
As % of all permanent IT jobs advertised in the City of London 0.12% 0.029% 0.015%
As % of the Job Titles category 0.12% 0.031% 0.016%
Number of salaries quoted 13 2 2
City of London median annual salary £22,500 £29,000 £30,250
Median salary % change year-on-year -22.41% -4.13% +37.50%
10th Percentile £21,050 £27,550 £25,775
90th Percentile £26,800 £32,050 £34,125
Central London median annual salary £22,500 £29,000 £23,500
% change year-on-year -22.41% +23.40% +4.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,481 9,691 12,443
% of permanent IT jobs with a recognized job title 95.97% 95.24% 96.09%
Number of salaries quoted 9,321 8,766 11,333
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,500 £32,750
90th Percentile £92,500 £92,500 £86,250
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

1st Line Support Engineer
Job Vacancy Trend in the City of London

Job postings that featured 1st Line Support Engineer in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 1st Line Support Engineer in the City of London

1st Line Support Engineer
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Engineer in the City of London.

Salary trend for 1st Line Support Engineer in the City of London

1st Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 16 August 2018, 1st Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 1st Line Support Engineer in the job title.

1 13 (100.00%) Windows
2 9 (69.23%) Microsoft
3 8 (61.54%) Active Directory
3 8 (61.54%) Microsoft Office
3 8 (61.54%) Office 365
4 5 (38.46%) Microsoft Certification
5 4 (30.77%) ITIL
5 4 (30.77%) TCP/IP
5 4 (30.77%) SLA
5 4 (30.77%) Windows Server
5 4 (30.77%) Windows 7
6 3 (23.08%) Windows 10
6 3 (23.08%) Microsoft Excel
7 2 (15.38%) Firewall
7 2 (15.38%) Legal
7 2 (15.38%) Capita
7 2 (15.38%) MCSE
7 2 (15.38%) Internet
7 2 (15.38%) Cisco Certification
7 2 (15.38%) CCNA
7 2 (15.38%) Microsoft Azure
7 2 (15.38%) Self-Motivation
7 2 (15.38%) Mac OS
7 2 (15.38%) Line Management
7 2 (15.38%) User Experience
8 1 (7.69%) Twitter
8 1 (7.69%) Global Marketing
8 1 (7.69%) NUKE
8 1 (7.69%) Service Management
8 1 (7.69%) Digital Media

1st Line Support Engineer Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.69%) Exchange Server 2007
1 1 (7.69%) MS Exchange
Applications
1 8 (61.54%) Microsoft Office
2 3 (23.08%) Microsoft Excel
3 1 (7.69%) Adobe After Effects
3 1 (7.69%) Houdini
3 1 (7.69%) Maya
3 1 (7.69%) NUKE
3 1 (7.69%) Photoshop
Cloud Services
1 8 (61.54%) Office 365
2 2 (15.38%) Microsoft Azure
Communications & Networking
1 4 (30.77%) TCP/IP
2 2 (15.38%) Firewall
2 2 (15.38%) Internet
General
1 2 (15.38%) Legal
2 1 (7.69%) Advertising
2 1 (7.69%) Marketing
Libraries, Frameworks & Software Standards
1 1 (7.69%) V-Ray
Miscellaneous
1 2 (15.38%) Self-Motivation
1 2 (15.38%) User Experience
2 1 (7.69%) Digital Media
2 1 (7.69%) Smartphone
Operating Systems
1 13 (100.00%) Windows
2 4 (30.77%) Windows 7
2 4 (30.77%) Windows Server
3 3 (23.08%) Windows 10
4 2 (15.38%) Mac OS
5 1 (7.69%) Mac OS X
5 1 (7.69%) Windows Server 2008
Processes & Methodologies
1 4 (30.77%) ITIL
2 2 (15.38%) Line Management
3 1 (7.69%) Global Marketing
3 1 (7.69%) Incident Management
3 1 (7.69%) Problem Management
3 1 (7.69%) Service Management
Programming Languages
1 1 (7.69%) Python
Qualifications
1 5 (38.46%) Microsoft Certification
2 2 (15.38%) CCNA
2 2 (15.38%) Cisco Certification
2 2 (15.38%) MCSE
Quality Assurance & Compliance
1 4 (30.77%) SLA
System Software
1 8 (61.54%) Active Directory
Vendors
1 9 (69.23%) Microsoft
2 2 (15.38%) Capita
3 1 (7.69%) Apple
3 1 (7.69%) Google
3 1 (7.69%) Twitter
3 1 (7.69%) VMware