Period
to 27 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 27 October 2021 with a comparison to the same period in the previous 2 years.

Service Management
Central London > City of London
6 months to
27 Oct 2021
Same period 2020 Same period 2019
Rank 167 147 187
Rank change year-on-year -20 +40 +11
Permanent jobs citing Service Management 94 49 149
As % of all permanent jobs advertised in the City of London 1.56% 1.34% 1.50%
As % of the Processes & Methodologies category 1.66% 1.42% 1.59%
Number of salaries quoted 77 36 114
10th Percentile £38,100 £26,375 £35,000
25th Percentile £45,000 £32,250 £45,000
Median annual salary (50th Percentile) £57,000 £52,500 £62,500
Median % change year-on-year +8.57% -16.00% +19.05%
75th Percentile £73,750 £67,500 £77,500
90th Percentile £86,750 £76,875 £83,750
Central London median annual salary £58,500 £52,500 £60,000
% change year-on-year +11.43% -12.50% +9.09%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 5,666 3,447 9,348
As % of all permanent IT jobs advertised in the City of London 94.32% 94.28% 93.92%
Number of salaries quoted 5,055 3,038 8,226
10th Percentile £43,100 £45,000 £38,250
25th Percentile £55,000 £55,000 £51,250
Median annual salary (50th Percentile) £72,500 £70,000 £67,500
Median % change year-on-year +3.57% +3.70% +3.85%
75th Percentile £91,250 £85,000 £82,500
90th Percentile £107,500 £100,000 £97,500
Central London median annual salary £70,000 £70,000 £65,000
% change year-on-year - +7.69% +4.00%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Service Management in the City of London.

Salary trend for Service Management in the City of London

Service Management
Salary Histogram in the City of London

Salary distribution for jobs citing Service Management in the City of London over the 6 months to 27 October 2021.

Salary histogram for Service Management in the City of London

Service Management
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the City of London region over the 6 months to 27 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 1 £62,500 -
Service Management
Central London

For the 6 months to 27 October 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Management.

1 44 (46.81%) ITSM
2 40 (42.55%) ITIL
2 40 (42.55%) Windows
3 31 (32.98%) Microsoft
3 31 (32.98%) Social Skills
4 30 (31.91%) Service Delivery
4 30 (31.91%) Finance
5 26 (27.66%) Change Management
5 26 (27.66%) Incident Management
6 23 (24.47%) PowerShell
6 23 (24.47%) ServiceNow
7 21 (22.34%) Azure
7 21 (22.34%) Problem Management
7 21 (22.34%) Legal
7 21 (22.34%) Active Directory
7 21 (22.34%) SLA
8 18 (19.15%) DevOps
8 18 (19.15%) Windows Server
9 17 (18.09%) Analytical Skills
10 16 (17.02%) Business Intelligence
11 15 (15.96%) Agile Software Development
11 15 (15.96%) Microsoft 365
11 15 (15.96%) Problem-Solving
12 14 (14.89%) Root Cause Analysis
13 13 (13.83%) SCCM
13 13 (13.83%) SQL
13 13 (13.83%) Terraform
14 12 (12.77%) Windows 10
14 12 (12.77%) IaaS
15 11 (11.70%) Continuous Improvement

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.51%) Skype for Business
2 7 (7.45%) SharePoint
3 5 (5.32%) MS Exchange
4 4 (4.26%) Blackberry Enterprise Server
5 1 (1.06%) Confluence
5 1 (1.06%) Exchange Server 2010
5 1 (1.06%) IIS
Applications
1 9 (9.57%) Microsoft Office
2 2 (2.13%) Chatbot
3 1 (1.06%) Microsoft Excel
3 1 (1.06%) Spreadsheet
Business Applications
1 4 (4.26%) Remedy ITSM
2 1 (1.06%) Salesforce.com CRM
2 1 (1.06%) SAP S/4HANA
Cloud Services
1 21 (22.34%) Azure
2 15 (15.96%) Microsoft 365
3 12 (12.77%) IaaS
4 10 (10.64%) PaaS
4 10 (10.64%) Power Platform
5 5 (5.32%) SaaS
6 1 (1.06%) AWS
6 1 (1.06%) Azure Active Directory
6 1 (1.06%) Cloud Computing
6 1 (1.06%) Force.com
6 1 (1.06%) Mimecast
6 1 (1.06%) Power Automate
Communications & Networking
1 10 (10.64%) DNS
2 9 (9.57%) DHCP
3 5 (5.32%) TCP/IP
4 4 (4.26%) Skype
5 3 (3.19%) VPN
5 3 (3.19%) Wi-Fi
5 3 (3.19%) Wireless
6 2 (2.13%) Firewall
7 1 (1.06%) Extranet
7 1 (1.06%) HTTP
7 1 (1.06%) Intranet
7 1 (1.06%) IPv4
7 1 (1.06%) SMTP
7 1 (1.06%) VoIP
Database & Business Intelligence
1 10 (10.64%) Power BI
2 5 (5.32%) Data Warehouse
3 1 (1.06%) Blockchain
3 1 (1.06%) Relational Database
3 1 (1.06%) SQL Server
Development Applications
1 10 (10.64%) Jenkins
2 8 (8.51%) JIRA
3 5 (5.32%) Selenium
4 4 (4.26%) Cucumber
5 1 (1.06%) Eclipse
5 1 (1.06%) JMeter
5 1 (1.06%) NeoLoad
5 1 (1.06%) WebDriver
General
1 31 (32.98%) Social Skills
2 30 (31.91%) Finance
3 21 (22.34%) Legal
4 17 (18.09%) Analytical Skills
5 8 (8.51%) Banking
5 8 (8.51%) Law
6 6 (6.38%) Back Office
6 6 (6.38%) Financial Institution
7 5 (5.32%) Front Office
8 4 (4.26%) Military
9 3 (3.19%) Public Sector
10 2 (2.13%) Influencing Skills
10 2 (2.13%) Investment Banking
11 1 (1.06%) Humanities
11 1 (1.06%) Inclusion and Diversity
11 1 (1.06%) Local Government
11 1 (1.06%) Presentation Skills
11 1 (1.06%) Retail
11 1 (1.06%) Telecoms
Job Titles
1 25 (26.60%) Analyst
2 12 (12.77%) Service Manager
3 11 (11.70%) IT Analyst
4 10 (10.64%) Azure Engineer
4 10 (10.64%) Operations Engineer
5 9 (9.57%) IT Security Analyst
5 9 (9.57%) Security Analyst
6 7 (7.45%) Desktop Support
6 7 (7.45%) E-Discovery Analyst
7 6 (6.38%) IT Manager
7 6 (6.38%) Support Manager
8 5 (5.32%) Delivery Manager
8 5 (5.32%) IT Services Manager
8 5 (5.32%) Service Delivery Manager
8 5 (5.32%) Test Analyst
9 4 (4.26%) Applications Manager
9 4 (4.26%) Applications Support
9 4 (4.26%) Developer
9 4 (4.26%) Senior Wintel Engineer
9 4 (4.26%) Support Analyst
Libraries, Frameworks & Software Standards
1 5 (5.32%) HTML
2 4 (4.26%) Gherkin
2 4 (4.26%) pytest
2 4 (4.26%) Web Services
3 3 (3.19%) XML
4 1 (1.06%) .NET
4 1 (1.06%) Apache Flex
4 1 (1.06%) ASP.NET
4 1 (1.06%) CSS
4 1 (1.06%) Kafka
4 1 (1.06%) REST
4 1 (1.06%) SOAP
4 1 (1.06%) Spring
4 1 (1.06%) Visualforce
4 1 (1.06%) WML
Miscellaneous
1 7 (7.45%) Management Information System
2 6 (6.38%) Blackberry
2 6 (6.38%) Hedge funds
2 6 (6.38%) User Experience
3 5 (5.32%) PKI
3 5 (5.32%) Replication
4 4 (4.26%) CMDB
5 3 (3.19%) Cloud Native
5 3 (3.19%) iPad
5 3 (3.19%) iPhone
6 2 (2.13%) Data Centre
6 2 (2.13%) Public Cloud
6 2 (2.13%) Video Conferencing
7 1 (1.06%) Data Structures
7 1 (1.06%) Derivative
7 1 (1.06%) Enterprise Software
7 1 (1.06%) Private Cloud
7 1 (1.06%) Reference Data
7 1 (1.06%) Virtual Team
7 1 (1.06%) W3C
Operating Systems
1 40 (42.55%) Windows
2 18 (19.15%) Windows Server
3 12 (12.77%) Windows 10
4 10 (10.64%) Data ONTAP
5 4 (4.26%) Linux
6 2 (2.13%) Windows 7
6 2 (2.13%) Windows Server 2012
7 1 (1.06%) Android
7 1 (1.06%) Red Hat Enterprise Linux
7 1 (1.06%) Ubuntu
7 1 (1.06%) Unix
Processes & Methodologies
1 44 (46.81%) ITSM
2 40 (42.55%) ITIL
3 30 (31.91%) Service Delivery
4 26 (27.66%) Change Management
4 26 (27.66%) Incident Management
5 21 (22.34%) Problem Management
6 18 (19.15%) DevOps
7 16 (17.02%) Business Intelligence
8 15 (15.96%) Agile Software Development
8 15 (15.96%) Problem-Solving
9 14 (14.89%) Root Cause Analysis
10 11 (11.70%) Change Control
10 11 (11.70%) Continuous Improvement
10 11 (11.70%) Infrastructure as Code
11 10 (10.64%) SIEM
12 9 (9.57%) Dashboard Development
12 9 (9.57%) E-Discovery
12 9 (9.57%) Penetration Testing
12 9 (9.57%) Security Operations
13 8 (8.51%) Migration
Programming Languages
1 23 (24.47%) PowerShell
2 13 (13.83%) SQL
3 7 (7.45%) Python
4 4 (4.26%) JavaScript
5 2 (2.13%) Java
6 1 (1.06%) Apex Code
6 1 (1.06%) C++
6 1 (1.06%) PHP
Qualifications
1 9 (9.57%) CISSP
1 9 (9.57%) Degree
2 4 (4.26%) DV Cleared
2 4 (4.26%) HNC
2 4 (4.26%) ISEB
2 4 (4.26%) ISTQB
2 4 (4.26%) Microsoft Certification
2 4 (4.26%) Security Cleared
3 3 (3.19%) ITIL Certification
4 1 (1.06%) CISA
4 1 (1.06%) CISM
4 1 (1.06%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 21 (22.34%) SLA
2 7 (7.45%) GDPR
3 6 (6.38%) QA
4 3 (3.19%) PMO
4 3 (3.19%) Sarbanes-Oxley
5 2 (2.13%) COBIT
6 1 (1.06%) Accessibility
6 1 (1.06%) WCAG
System Software
1 21 (22.34%) Active Directory
2 9 (9.57%) VMware Infrastructure
3 6 (6.38%) Virtual Desktop
3 6 (6.38%) vSphere
4 4 (4.26%) Forefront TMG
4 4 (4.26%) Veritas Cluster Server
5 3 (3.19%) Firmware
6 2 (2.13%) VMware ESXi
7 1 (1.06%) Docker
Systems Management
1 13 (13.83%) SCCM
1 13 (13.83%) Terraform
2 10 (10.64%) Ansible
3 9 (9.57%) SCOM
4 6 (6.38%) McAfee ePO
4 6 (6.38%) NetBackup
5 5 (5.32%) Microsoft Intune
6 4 (4.26%) Forefront Identity Manager
6 4 (4.26%) HP Quality Center
6 4 (4.26%) MOM
6 4 (4.26%) OfficeScan
6 4 (4.26%) Trend Micro Deep Security
7 3 (3.19%) Kubernetes
8 2 (2.13%) Check_MK
8 2 (2.13%) Nagios
8 2 (2.13%) Norton AntiVirus
8 2 (2.13%) Opsgenie
8 2 (2.13%) Symantec Enterprise Vault
8 2 (2.13%) vCenter Server
8 2 (2.13%) WSUS
Vendors
1 31 (32.98%) Microsoft
2 23 (24.47%) ServiceNow
3 10 (10.64%) LogicMonitor
3 10 (10.64%) NetApp
4 9 (9.57%) HP
4 9 (9.57%) VMware
5 6 (6.38%) Altiris
5 6 (6.38%) McAfee
6 4 (4.26%) Apple
6 4 (4.26%) Cisco
6 4 (4.26%) Huawei
6 4 (4.26%) Remedy
6 4 (4.26%) Veritas
7 3 (3.19%) MobileIron
7 3 (3.19%) Salesforce.com
8 2 (2.13%) Avaya
8 2 (2.13%) Bloomberg
8 2 (2.13%) Reuters
8 2 (2.13%) RightFax
8 2 (2.13%) Symantec