Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
Central London > City of London
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 128 186 117
Rank change year-on-year +58 -69 +17
Permanent jobs citing Service Management 248 167 429
As % of all permanent IT jobs advertised in the City of London 2.43% 1.45% 2.50%
As % of the Processes & Methodologies category 2.70% 1.62% 2.81%
Number of salaries quoted 207 148 352
City of London median annual salary £50,000 £47,750 £55,000
Median salary % change year-on-year +4.71% -13.18% -1.79%
10th Percentile £31,250 £27,875 £32,000
90th Percentile £76,450 £78,250 £86,125
Central London median annual salary £52,500 £45,000 £52,500
% change year-on-year +16.67% -14.29% -5.41%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9200 10313 15272
As % of all permanent IT jobs advertised in the City of London 90.13% 89.43% 89.11%
Number of salaries quoted 8307 9399 13239
City of London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £36,250 £35,000 £33,750
90th Percentile £93,950 £90,000 £87,500
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the City of London.

Salary trend for Service Management in the City of London

Service Management
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Management in the City of London over the 6 months to 20 November 2017.

Salary histogram for Service Management in the City of London

For the 6 months to 20 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for Service Management.

1 154 (62.10%) ITIL
2 112 (45.16%) Finance
3 74 (29.84%) ITSM
4 63 (25.40%) Microsoft
5 57 (22.98%) Project Management
6 56 (22.58%) Service Delivery
7 55 (22.18%) Root Cause Analysis
8 54 (21.77%) Windows
8 54 (21.77%) SQL
9 43 (17.34%) ITIL V3
10 41 (16.53%) Degree
10 41 (16.53%) Active Directory
11 31 (12.50%) Java
11 31 (12.50%) Problem Management
12 28 (11.29%) SLA
13 26 (10.48%) Banking
14 25 (10.08%) Microsoft Office
14 25 (10.08%) Microsoft Certification
14 25 (10.08%) Incident Management
14 25 (10.08%) Windows Server
15 24 (9.68%) Windows 7
15 24 (9.68%) Data Centre
15 24 (9.68%) Business Analysis
15 24 (9.68%) Stakeholder Management
16 22 (8.87%) Computer Science
17 21 (8.47%) Remedy
17 21 (8.47%) VMware
18 20 (8.06%) FIX Protocol
18 20 (8.06%) Office 365
19 19 (7.66%) Continuous Improvement

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (5.65%) SharePoint
2 13 (5.24%) MS Exchange
2 13 (5.24%) Skype for Business
3 12 (4.84%) IIS
4 10 (4.03%) Blackberry Enterprise Server
5 7 (2.82%) Tomcat
6 6 (2.42%) Exchange Server 2007
6 6 (2.42%) Exchange Server 2010
7 3 (1.21%) Apache
7 3 (1.21%) Apache TomEE
7 3 (1.21%) JBoss
7 3 (1.21%) WebLogic
8 2 (0.81%) Confluence
Applications
1 25 (10.08%) Microsoft Office
2 19 (7.66%) Microsoft Excel
3 18 (7.26%) Microsoft PowerPoint
4 4 (1.61%) Spreadsheet
Business Applications
1 6 (2.42%) Remedy ITSM
2 5 (2.02%) Dynamics CRM
2 5 (2.02%) MetaTrader
3 3 (1.21%) Dynamics AX
4 1 (0.40%) PlanetPress Connect
Cloud Services
1 20 (8.06%) Office 365
2 9 (3.63%) Amazon AWS
3 8 (3.23%) Microsoft Azure
4 4 (1.61%) IaaS
5 3 (1.21%) PaaS
6 1 (0.40%) Cloud Computing
6 1 (0.40%) Dynamics 365
6 1 (0.40%) Force.com
Communications & Networking
1 14 (5.65%) TCP/IP
2 13 (5.24%) Internet
3 12 (4.84%) Skype
3 12 (4.84%) VPN
4 11 (4.44%) LAN
4 11 (4.44%) WAN
5 10 (4.03%) VoIP
6 9 (3.63%) Unified Communications
6 9 (3.63%) Wireless
7 7 (2.82%) FTP
8 6 (2.42%) SAN
9 5 (2.02%) DNS
10 4 (1.61%) Firewall
11 3 (1.21%) HTTP
11 3 (1.21%) LDAP
12 2 (0.81%) Broadband
12 2 (0.81%) Extranet
12 2 (0.81%) Intranet
12 2 (0.81%) IP Telephony
12 2 (0.81%) WebEx
Database & Business Intelligence
1 12 (4.84%) SQL Server Reporting Services
2 11 (4.44%) SQL Server
3 8 (3.23%) BusinessObjects
3 8 (3.23%) SQL Server Integration Services
4 7 (2.82%) Data Warehouse
5 5 (2.02%) Oracle Database
5 5 (2.02%) QlikView
6 3 (1.21%) Oracle Database 12c
6 3 (1.21%) Oracle ODI
6 3 (1.21%) SQL Server 2008
7 2 (0.81%) PowerCenter
8 1 (0.40%) Big Data
8 1 (0.40%) BusinessObjects Web Intelligence
8 1 (0.40%) NoSQL
8 1 (0.40%) Oracle BI EE
8 1 (0.40%) Oracle BI Publisher
8 1 (0.40%) Oracle Database 11g
8 1 (0.40%) Oracle Reports
8 1 (0.40%) Relational Database
8 1 (0.40%) Sybase ASE
Development Applications
1 8 (3.23%) JIRA
2 5 (2.02%) TeamCity
3 4 (1.61%) Octopus Deploy
4 3 (1.21%) Jenkins
5 2 (0.81%) Eclipse
5 2 (0.81%) Team Foundation Server
6 1 (0.40%) Git (software)
6 1 (0.40%) HP UFT
6 1 (0.40%) LoadRunner
6 1 (0.40%) NuGet
6 1 (0.40%) Visual Studio
General
1 112 (45.16%) Finance
2 26 (10.48%) Banking
3 12 (4.84%) Investment Banking
4 8 (3.23%) Legal
5 5 (2.02%) Billing
5 5 (2.02%) Law
6 3 (1.21%) Telecoms
7 2 (0.81%) Marketing
8 1 (0.40%) Advertising
8 1 (0.40%) Back Office
8 1 (0.40%) Military
8 1 (0.40%) Publishing
8 1 (0.40%) Retail Banking
Job Titles
1 45 (18.15%) Analyst
2 36 (14.52%) Support Engineer
3 35 (14.11%) Service Manager
4 25 (10.08%) Applications Support
5 24 (9.68%) IT Manager
5 24 (9.68%) Team Leader
6 23 (9.27%) Service Analyst
7 20 (8.06%) Applications Engineer
7 20 (8.06%) Applications Support Engineer
7 20 (8.06%) Desktop Support
7 20 (8.06%) Infrastructure Manager
8 19 (7.66%) IT Services Manager
9 16 (6.45%) Desktop Manager
10 15 (6.05%) Desktop Team Leader
10 15 (6.05%) Infrastructure Team Leader
11 14 (5.65%) Consultant
12 13 (5.24%) Services Delivery Analyst
13 12 (4.84%) Business Analyst
13 12 (4.84%) Delivery Manager
14 11 (4.44%) Incident Manager
Libraries, Frameworks & Software Standards
1 20 (8.06%) FIX Protocol
2 10 (4.03%) Middleware
3 8 (3.23%) .NET
4 5 (2.02%) HTML
5 4 (1.61%) Oracle Fusion
5 4 (1.61%) XML
6 3 (1.21%) CGI
6 3 (1.21%) Elastic Stack
6 3 (1.21%) Java EE
6 3 (1.21%) JSP
6 3 (1.21%) Web Services
7 2 (0.81%) HTML5
7 2 (0.81%) JSON
7 2 (0.81%) RESTful
8 1 (0.40%) Visualforce
Miscellaneous
1 24 (9.68%) Data Centre
2 22 (8.87%) Computer Science
3 17 (6.85%) Blackberry
3 17 (6.85%) Reinsurance
4 16 (6.45%) User Experience
5 11 (4.44%) Analytical Skills
6 10 (4.03%) Management Information System
7 8 (3.23%) Public Cloud
8 7 (2.82%) Driving Licence
8 7 (2.82%) iPhone
8 7 (2.82%) Smartphone
8 7 (2.82%) Video Conferencing
9 6 (2.42%) iPad
10 5 (2.02%) Replication
11 4 (1.61%) CMDB
11 4 (1.61%) Handset
11 4 (1.61%) IVR
12 3 (1.21%) Clustering
12 3 (1.21%) Mainframe
12 3 (1.21%) Social Media
Operating Systems
1 54 (21.77%) Windows
2 25 (10.08%) Windows Server
3 24 (9.68%) Windows 7
4 16 (6.45%) Windows Server 2008
5 15 (6.05%) Linux
6 11 (4.44%) Unix
7 8 (3.23%) Windows 8
8 5 (2.02%) Windows Server 2012
9 4 (1.61%) Ubuntu
9 4 (1.61%) Windows Server 2003
10 3 (1.21%) Solaris
11 2 (0.81%) Android
11 2 (0.81%) Apple iOS
11 2 (0.81%) Windows 10
Processes & Methodologies
1 154 (62.10%) ITIL
2 74 (29.84%) ITSM
3 57 (22.98%) Project Management
4 56 (22.58%) Service Delivery
5 55 (22.18%) Root Cause Analysis
6 43 (17.34%) ITIL V3
7 31 (12.50%) Problem Management
8 25 (10.08%) Incident Management
9 24 (9.68%) Business Analysis
9 24 (9.68%) Stakeholder Management
10 19 (7.66%) Continuous Improvement
11 17 (6.85%) Change Management
12 16 (6.45%) Agile Software Development
13 15 (6.05%) IT Strategy
14 14 (5.65%) DevOps
14 14 (5.65%) Trend Analysis
15 13 (5.24%) Mentoring
16 11 (4.44%) Quality Management
16 11 (4.44%) Service Design
17 10 (4.03%) Programme Management
Programming Languages
1 54 (21.77%) SQL
2 31 (12.50%) Java
3 13 (5.24%) PowerShell
4 7 (2.82%) PL/SQL
5 6 (2.42%) Perl
5 6 (2.42%) Python
6 5 (2.02%) C#
6 5 (2.02%) JavaScript
7 3 (1.21%) C
7 3 (1.21%) PHP
7 3 (1.21%) VB
8 2 (0.81%) Shell Script
9 1 (0.40%) R
Qualifications
1 41 (16.53%) Degree
2 25 (10.08%) Microsoft Certification
3 14 (5.65%) Computer Science Degree
3 14 (5.65%) MCSE
4 11 (4.44%) Cisco Certification
4 11 (4.44%) ITIL Certification
5 10 (4.03%) CCNA
6 9 (3.63%) Master's Degree
7 8 (3.23%) MCP
8 7 (2.82%) MCDST
9 6 (2.42%) ITIL Foundation Certificate
9 6 (2.42%) MCSA
10 4 (1.61%) ISEB
11 2 (0.81%) A+ Certification
11 2 (0.81%) APMP
11 2 (0.81%) Citrix Certification
11 2 (0.81%) MCTS
11 2 (0.81%) Oracle Certification
11 2 (0.81%) SC Cleared
11 2 (0.81%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 28 (11.29%) SLA
2 8 (3.23%) PMO
3 7 (2.82%) QA
4 5 (2.02%) COBIT
5 4 (1.61%) ISO/IEC 27001
6 3 (1.21%) ISO/IEC 20000
6 3 (1.21%) Solvency II
7 2 (0.81%) GDPR
8 1 (0.40%) Data Quality
8 1 (0.40%) NEBOSH
System Software
1 41 (16.53%) Active Directory
2 13 (5.24%) VMware Infrastructure
3 6 (2.42%) Hyper-V
4 3 (1.21%) vSphere
5 2 (0.81%) XenApp
5 2 (0.81%) XenDesktop
6 1 (0.40%) BitLocker
6 1 (0.40%) Microsoft App-V
6 1 (0.40%) Virtual Desktop
Systems Management
1 8 (3.23%) SCCM
2 6 (2.42%) Norton AntiVirus
3 5 (2.02%) SCOM
4 4 (1.61%) WhatsUp Gold
5 3 (1.21%) Ansible
5 3 (1.21%) Puppet
5 3 (1.21%) Tivoli
6 2 (0.81%) Check_MK
6 2 (0.81%) Control-M
6 2 (0.81%) Nagios
6 2 (0.81%) vCenter Server
7 1 (0.40%) Backup Exec
7 1 (0.40%) SCSM
7 1 (0.40%) WSUS
Vendors
1 63 (25.40%) Microsoft
2 21 (8.47%) Remedy
2 21 (8.47%) VMware
3 18 (7.26%) Citrix
4 16 (6.45%) Cisco
4 16 (6.45%) ServiceNow
5 15 (6.05%) Sun
6 14 (5.65%) Oracle
7 9 (3.63%) Bloomberg
7 9 (3.63%) Reuters
8 8 (3.23%) Mitel
9 7 (2.82%) SAP
9 7 (2.82%) Symantec
9 7 (2.82%) Tableau
10 6 (2.42%) BMC
10 6 (2.42%) Cognos
11 5 (2.02%) Apple
11 5 (2.02%) IBM
11 5 (2.02%) Snow
11 5 (2.02%) Wyse