Period
to 21 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 January 2019 with a comparison to the same period in the previous 2 years.

Service Management
Central London > City of London
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 197 152 177
Rank change year-on-year -45 +25 -47
Permanent jobs citing Service Management 143 213 185
As % of all permanent IT jobs advertised in the City of London 1.40% 2.06% 1.75%
As % of the Processes & Methodologies category 1.52% 2.21% 1.92%
Number of salaries quoted 121 187 164
City of London median annual salary £46,500 £55,000 £45,000
Median salary % change year-on-year -15.45% +22.22% -10.00%
10th Percentile £26,250 £34,750 £27,875
90th Percentile £87,500 £81,550 £79,625
Central London median annual salary £50,000 £57,500 £42,500
% change year-on-year -13.04% +35.29% -12.82%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9,417 9,653 9,616
As % of all permanent IT jobs advertised in the City of London 91.93% 93.16% 90.89%
Number of salaries quoted 8,385 8,615 8,757
City of London median annual salary £65,000 £60,000 £60,000
Median salary % change year-on-year +8.33% - +4.35%
10th Percentile £37,350 £36,250 £35,000
90th Percentile £95,000 £95,000 £92,500
Central London median annual salary £65,000 £60,000 £57,500
% change year-on-year +8.33% +4.35% -

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the City of London.

Salary trend for Service Management in the City of London

Service Management
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Management in the City of London over the 6 months to 21 January 2019.

Salary histogram for Service Management in the City of London

Service Management
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the City of London region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 2 £50,000 -
Service Management
Central London

For the 6 months to 21 January 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Management.

1 75 (52.45%) ITIL
2 71 (49.65%) Windows
3 59 (41.26%) Microsoft
4 58 (40.56%) Active Directory
5 45 (31.47%) ITSM
6 40 (27.97%) Finance
7 39 (27.27%) Microsoft Office
8 35 (24.48%) Windows 10
9 34 (23.78%) Office 365
10 29 (20.28%) Firewall
11 28 (19.58%) VMware
12 27 (18.88%) Windows Server
13 26 (18.18%) Windows 7
14 24 (16.78%) Degree
14 24 (16.78%) Linux
14 24 (16.78%) Citrix
14 24 (16.78%) Service Delivery
15 23 (16.08%) DNS
15 23 (16.08%) Root Cause Analysis
16 22 (15.38%) Microsoft Azure
16 22 (15.38%) Problem-Solving
17 21 (14.69%) TCP/IP
17 21 (14.69%) Windows Server 2008
18 20 (13.99%) VMware Infrastructure
18 20 (13.99%) MS Exchange
18 20 (13.99%) SAN
18 20 (13.99%) Banking
19 19 (13.29%) ITIL V3
20 18 (12.59%) Advertising
21 17 (11.89%) Computer Science

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (13.99%) MS Exchange
2 16 (11.19%) SharePoint
3 9 (6.29%) IIS
4 8 (5.59%) Exchange Server 2010
5 6 (4.20%) Exchange Server 2013
6 4 (2.80%) Skype for Business
7 3 (2.10%) Office Communications Server
8 1 (0.70%) CMS
Applications
1 39 (27.27%) Microsoft Office
2 13 (9.09%) Microsoft PowerPoint
3 9 (6.29%) Microsoft Excel
Business Applications
1 2 (1.40%) Remedy ITSM
2 1 (0.70%) Elite 3E
2 1 (0.70%) Workfront
Cloud Services
1 34 (23.78%) Office 365
2 22 (15.38%) Microsoft Azure
3 9 (6.29%) Azure Active Directory
4 7 (4.90%) IaaS
5 6 (4.20%) Mimecast
6 5 (3.50%) Amazon AWS
7 4 (2.80%) PaaS
8 2 (1.40%) Cloud Computing
8 2 (1.40%) SaaS
9 1 (0.70%) Salesforce Sales Cloud
9 1 (0.70%) Salesforce Service Cloud
9 1 (0.70%) Slack
Communications & Networking
1 29 (20.28%) Firewall
2 23 (16.08%) DNS
3 21 (14.69%) TCP/IP
4 20 (13.99%) SAN
5 17 (11.89%) VPN
6 13 (9.09%) DHCP
6 13 (9.09%) VLAN
7 10 (6.99%) Internet
7 10 (6.99%) LAN
7 10 (6.99%) WAN
8 9 (6.29%) Network Security
9 8 (5.59%) PBX
10 7 (4.90%) IPsec
10 7 (4.90%) NetScaler
10 7 (4.90%) Remote Desktop
11 6 (4.20%) DKIM
11 6 (4.20%) VoIP
12 5 (3.50%) FTP
13 4 (2.80%) SSL
13 4 (2.80%) Wireless
Database & Business Intelligence
1 13 (9.09%) SQL Server
2 6 (4.20%) Amazon RDS
3 4 (2.80%) Azure SQL Database
4 3 (2.10%) SAP BW
5 2 (1.40%) SQL Server 2005
5 2 (1.40%) SQL Server 2008
6 1 (0.70%) SQL Server 2012
6 1 (0.70%) SQL Server 2016
6 1 (0.70%) SQL Server Reporting Services
Development Applications
1 1 (0.70%) InstallShield
1 1 (0.70%) JIRA
1 1 (0.70%) MSI
1 1 (0.70%) WinDbg
General
1 40 (27.97%) Finance
2 20 (13.99%) Banking
3 18 (12.59%) Advertising
4 10 (6.99%) Marketing
5 3 (2.10%) Law
5 3 (2.10%) Legal
5 3 (2.10%) Telecoms
6 2 (1.40%) Back Office
6 2 (1.40%) Financial Institution
7 1 (0.70%) Investment Banking
7 1 (0.70%) Japanese Language
7 1 (0.70%) Manufacturing
7 1 (0.70%) Private Banking
7 1 (0.70%) Retail
Job Titles
1 24 (16.78%) Support Engineer
2 22 (15.38%) Analyst
3 16 (11.19%) IT Support
4 15 (10.49%) Desktop Support
5 12 (8.39%) Support Analyst
5 12 (8.39%) Team Leader
6 10 (6.99%) Service Manager
7 9 (6.29%) 3rd Line Engineer
7 9 (6.29%) 3rd Line Support
7 9 (6.29%) Head of Service Management
7 9 (6.29%) IT Engineer
7 9 (6.29%) Service Analyst
8 8 (5.59%) IT Analyst
8 8 (5.59%) IT Support Engineer
8 8 (5.59%) Support Team Leader
8 8 (5.59%) Systems Engineer
9 7 (4.90%) 3rd Line Support Engineer
9 7 (4.90%) IT Support Analyst
10 6 (4.20%) Senior IT Engineer
10 6 (4.20%) Senior IT Support
Libraries, Frameworks & Software Standards
1 12 (8.39%) .NET
2 7 (4.90%) Web Services
3 6 (4.20%) XML
4 4 (2.80%) JSON
5 3 (2.10%) LDAP
5 3 (2.10%) SAP Fiori
6 2 (1.40%) Regular Expression
6 2 (1.40%) REST
6 2 (1.40%) SOAP
7 1 (0.70%) .NET Framework
7 1 (0.70%) HTML
7 1 (0.70%) Visualforce
Miscellaneous
1 15 (10.49%) Analytical Skills
1 15 (10.49%) Data Centre
2 11 (7.69%) Management Information System
3 9 (6.29%) Clustering
4 7 (4.90%) Video Conferencing
5 6 (4.20%) Public Cloud
6 5 (3.50%) iPad
6 5 (3.50%) iPhone
6 5 (3.50%) Self-Motivation
6 5 (3.50%) Smartphone
7 4 (2.80%) Blackberry
7 4 (2.80%) CMDB
7 4 (2.80%) Digital Media
8 3 (2.10%) PKI
9 2 (1.40%) Driving Licence
9 2 (1.40%) Hedge funds
9 2 (1.40%) Mainframe
9 2 (1.40%) Mobile Banking
9 2 (1.40%) Online Banking
9 2 (1.40%) Virtual Team
Operating Systems
1 71 (49.65%) Windows
2 35 (24.48%) Windows 10
3 27 (18.88%) Windows Server
4 26 (18.18%) Windows 7
5 24 (16.78%) Linux
6 21 (14.69%) Windows Server 2008
7 15 (10.49%) Windows Server 2012
8 11 (7.69%) Windows 8
9 5 (3.50%) Unix
9 5 (3.50%) Windows Server 2003
10 4 (2.80%) Mac OS
11 3 (2.10%) Android
11 3 (2.10%) Apple iOS
11 3 (2.10%) Mac OS X
11 3 (2.10%) Ubuntu
12 2 (1.40%) Windows XP
Processes & Methodologies
1 75 (52.45%) ITIL
2 45 (31.47%) ITSM
3 24 (16.78%) Service Delivery
4 23 (16.08%) Root Cause Analysis
5 22 (15.38%) Problem-Solving
6 19 (13.29%) ITIL V3
7 17 (11.89%) Computer Science
8 15 (10.49%) Configuration Management
8 15 (10.49%) DevOps
8 15 (10.49%) Incident Management
8 15 (10.49%) Problem Management
9 14 (9.79%) Change Management
10 13 (9.09%) Time Management
11 11 (7.69%) Infrastructure Engineering
11 11 (7.69%) Project Management
12 10 (6.99%) Stakeholder Management
13 9 (6.29%) Agile Software Development
14 8 (5.59%) Creative Thinking
14 8 (5.59%) Technical Leadership
15 7 (4.90%) Customer Requirements
Programming Languages
1 13 (9.09%) PowerShell
2 10 (6.99%) SQL
3 5 (3.50%) C#
3 5 (3.50%) Python
4 2 (1.40%) C
5 1 (0.70%) Apex Code
5 1 (0.70%) Java
5 1 (0.70%) JavaScript
5 1 (0.70%) T-SQL
5 1 (0.70%) VBA
5 1 (0.70%) VBScript
Qualifications
1 24 (16.78%) Degree
2 16 (11.19%) ITIL Certification
3 14 (9.79%) Microsoft Certification
4 12 (8.39%) MCSE
5 8 (5.59%) Computer Science Degree
6 6 (4.20%) MCSA
7 5 (3.50%) MCDST
8 3 (2.10%) CCNA
8 3 (2.10%) Cisco Certification
9 2 (1.40%) A+ Certification
9 2 (1.40%) CCSA
9 2 (1.40%) MCP
9 2 (1.40%) PRINCE2 Certification
10 1 (0.70%) CCDA
10 1 (0.70%) CCDP
10 1 (0.70%) CCNP
10 1 (0.70%) CISA
10 1 (0.70%) CISSP
10 1 (0.70%) Security Cleared
10 1 (0.70%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (9.09%) SLA
2 5 (3.50%) ISO/IEC 27001
3 4 (2.80%) PMO
4 2 (1.40%) GDPR
4 2 (1.40%) QA
5 1 (0.70%) ISO 22301
5 1 (0.70%) ISO 9001
5 1 (0.70%) ISO/IEC 20000
System Software
1 58 (40.56%) Active Directory
2 20 (13.99%) VMware Infrastructure
3 9 (6.29%) XenApp
3 9 (6.29%) XenDesktop
4 7 (4.90%) Hyper-V
5 3 (2.10%) Firmware
5 3 (2.10%) vSphere
6 2 (1.40%) Microsoft App-V
6 2 (1.40%) VMware NSX
7 1 (0.70%) Terminal Server
7 1 (0.70%) XenServer
Systems Management
1 16 (11.19%) SCCM
2 12 (8.39%) Backup Exec
3 7 (4.90%) SCOM
4 6 (4.20%) Single Sign-On
5 5 (3.50%) Ansible
5 5 (3.50%) Terraform
6 3 (2.10%) Microsoft Clustering
6 3 (2.10%) Nessus
7 2 (1.40%) EMC NetWorker
7 2 (1.40%) vCenter Server
8 1 (0.70%) Perfmon
8 1 (0.70%) SolarWinds Orion
8 1 (0.70%) TrustSec
8 1 (0.70%) WSUS
Vendors
1 59 (41.26%) Microsoft
2 28 (19.58%) VMware
3 24 (16.78%) Citrix
4 14 (9.79%) ServiceNow
5 11 (7.69%) Cisco
5 11 (7.69%) HP
6 7 (4.90%) Symantec
7 6 (4.20%) Ivanti
7 6 (4.20%) Nimble Storage
8 4 (2.80%) Reuters
8 4 (2.80%) SAP
9 3 (2.10%) Apple
9 3 (2.10%) Bloomberg
9 3 (2.10%) Qualys
9 3 (2.10%) ReadSoft
9 3 (2.10%) Remedy
9 3 (2.10%) Workday
10 2 (1.40%) CheckPoint
10 2 (1.40%) Dell
10 2 (1.40%) Pega