Period
to 18 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 November 2018 with a comparison to the same period in the previous 2 years.

Service Management
Central London > City of London
6 months to
18 Nov 2018
Same period 2017 Same period 2016
Rank 200 126 198
Rank change year-on-year -74 +72 -77
Permanent jobs citing Service Management 156 249 171
As % of all permanent IT jobs advertised in the City of London 1.41% 2.44% 1.46%
As % of the Processes & Methodologies category 1.54% 2.66% 1.62%
Number of salaries quoted 134 208 152
City of London median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% -11.82%
10th Percentile £29,300 £31,250 £27,875
90th Percentile £78,375 £76,975 £77,500
Central London median annual salary £54,000 £52,500 £45,000
% change year-on-year +2.86% +16.67% -14.29%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 10,128 9,347 10,588
As % of all permanent IT jobs advertised in the City of London 91.63% 91.77% 90.50%
Number of salaries quoted 9,032 8,450 9,649
City of London median annual salary £65,000 £60,000 £60,000
Median salary % change year-on-year +8.33% - +4.35%
10th Percentile £36,750 £36,000 £35,000
90th Percentile £95,000 £93,750 £90,000
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% -

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the City of London.

Salary trend for Service Management in the City of London

Service Management
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Management in the City of London over the 6 months to 18 November 2018.

Salary histogram for Service Management in the City of London

Service Management
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the City of London region over the 6 months to 18 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge - 2 £50,000 -
Service Management
Central London

For the 6 months to 18 November 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Management.

1 75 (48.08%) ITIL
2 64 (41.03%) Windows
3 53 (33.97%) Microsoft
3 53 (33.97%) Active Directory
3 53 (33.97%) Finance
4 42 (26.92%) ITSM
5 38 (24.36%) Microsoft Office
6 34 (21.79%) Firewall
7 30 (19.23%) Service Delivery
7 30 (19.23%) Windows 10
8 29 (18.59%) Office 365
8 29 (18.59%) VMware
9 28 (17.95%) Problem-Solving
10 26 (16.67%) Citrix
11 24 (15.38%) TCP/IP
11 24 (15.38%) DNS
11 24 (15.38%) Analytical Skills
12 22 (14.10%) VMware Infrastructure
12 22 (14.10%) Microsoft Azure
12 22 (14.10%) SQL
12 22 (14.10%) Banking
13 21 (13.46%) Linux
13 21 (13.46%) Windows 7
13 21 (13.46%) Data Centre
13 21 (13.46%) Root Cause Analysis
14 20 (12.82%) Problem Management
15 19 (12.18%) Degree
15 19 (12.18%) MS Exchange
15 19 (12.18%) Windows Server
16 18 (11.54%) Project Management

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (12.18%) MS Exchange
2 15 (9.62%) SharePoint
3 10 (6.41%) Exchange Server 2010
4 8 (5.13%) IIS
5 6 (3.85%) Exchange Server 2013
5 6 (3.85%) Skype for Business
6 4 (2.56%) JBoss
7 2 (1.28%) Apache
7 2 (1.28%) Confluence
7 2 (1.28%) Office Communications Server
7 2 (1.28%) Tomcat
8 1 (0.64%) BizTalk Server
8 1 (0.64%) CMS
8 1 (0.64%) Drupal
8 1 (0.64%) OpenStack
8 1 (0.64%) SharePoint Server
8 1 (0.64%) WebSphere
Applications
1 38 (24.36%) Microsoft Office
2 16 (10.26%) Microsoft PowerPoint
3 12 (7.69%) Microsoft Excel
4 2 (1.28%) Microsoft Project
5 1 (0.64%) MS Visio
Business Applications
1 3 (1.92%) Dynamics AX
1 3 (1.92%) Remedy ITSM
2 2 (1.28%) Elite 3E
2 2 (1.28%) Magento
3 1 (0.64%) Dynamics CRM
3 1 (0.64%) Dynamics NAV
3 1 (0.64%) Infor M3
3 1 (0.64%) SAP BPC
3 1 (0.64%) Workfront
Cloud Services
1 29 (18.59%) Office 365
2 22 (14.10%) Microsoft Azure
3 13 (8.33%) Amazon AWS
4 8 (5.13%) Azure Active Directory
5 7 (4.49%) Mimecast
6 5 (3.21%) IaaS
7 4 (2.56%) PaaS
7 4 (2.56%) SaaS
8 3 (1.92%) OpenShift
9 2 (1.28%) Salesforce Sales Cloud
9 2 (1.28%) Salesforce Service Cloud
9 2 (1.28%) Slack
10 1 (0.64%) Amazon ElastiCache
10 1 (0.64%) Amazon ELB
10 1 (0.64%) AWS CloudFormation
10 1 (0.64%) Azure Data Factory
10 1 (0.64%) Dynamics 365
10 1 (0.64%) GitHub
10 1 (0.64%) Trello
10 1 (0.64%) Virtual Private Cloud
Communications & Networking
1 34 (21.79%) Firewall
2 24 (15.38%) DNS
2 24 (15.38%) TCP/IP
3 17 (10.90%) SAN
4 15 (9.62%) Internet
4 15 (9.62%) VPN
4 15 (9.62%) WAN
5 14 (8.97%) LAN
6 11 (7.05%) DHCP
6 11 (7.05%) Network Security
7 10 (6.41%) VLAN
7 10 (6.41%) Wireless
8 9 (5.77%) SSL
9 8 (5.13%) Cisco IOS
10 7 (4.49%) IPsec
10 7 (4.49%) NetScaler
10 7 (4.49%) PBX
10 7 (4.49%) Remote Desktop
10 7 (4.49%) VoIP
11 6 (3.85%) FTP
Database & Business Intelligence
1 16 (10.26%) SQL Server
2 7 (4.49%) Amazon RDS
3 3 (1.92%) Azure SQL Database
3 3 (1.92%) PostgreSQL
4 2 (1.28%) BusinessObjects
4 2 (1.28%) SQL Server 2005
4 2 (1.28%) SQL Server 2008
4 2 (1.28%) SQL Server 2012
4 2 (1.28%) SQL Server Reporting Services
5 1 (0.64%) BusinessObjects Web Intelligence
5 1 (0.64%) Data Warehouse
5 1 (0.64%) MySQL
5 1 (0.64%) NoSQL
5 1 (0.64%) Power BI
5 1 (0.64%) SQL Server 2014
5 1 (0.64%) SQL Server 2016
5 1 (0.64%) SQL Server Analysis Services
5 1 (0.64%) SQL Server Integration Services
Development Applications
1 5 (3.21%) JIRA
2 3 (1.92%) Team Foundation Server
3 2 (1.28%) Jenkins
4 1 (0.64%) GitLab
4 1 (0.64%) LSMW
4 1 (0.64%) Selenium
4 1 (0.64%) Visual Studio
General
1 53 (33.97%) Finance
2 22 (14.10%) Banking
3 15 (9.62%) Advertising
4 11 (7.05%) Marketing
5 7 (4.49%) Telecoms
6 4 (2.56%) Law
6 4 (2.56%) Retail
7 3 (1.92%) Legal
8 1 (0.64%) Financial Institution
8 1 (0.64%) Japanese Language
8 1 (0.64%) Private Banking
Job Titles
1 31 (19.87%) Analyst
2 18 (11.54%) Desktop Support
3 17 (10.90%) Support Engineer
4 16 (10.26%) Service Manager
5 15 (9.62%) Support Analyst
6 14 (8.97%) Delivery Manager
7 11 (7.05%) IT Support
7 11 (7.05%) Team Leader
8 10 (6.41%) 3rd Line Engineer
8 10 (6.41%) Services Delivery Manager
9 9 (5.77%) Service Analyst
10 8 (5.13%) IT Analyst
10 8 (5.13%) Support Team Leader
10 8 (5.13%) Systems Engineer
11 7 (4.49%) Desktop Analyst
11 7 (4.49%) Desktop Support Analyst
11 7 (4.49%) IT Engineer
12 6 (3.85%) 3rd Line Support
12 6 (3.85%) IT Support Analyst
12 6 (3.85%) Technical Analyst
Libraries, Frameworks & Software Standards
1 11 (7.05%) Web Services
2 10 (6.41%) .NET
3 7 (4.49%) XML
4 3 (1.92%) LDAP
4 3 (1.92%) REST
4 3 (1.92%) SOAP
5 2 (1.28%) JMS
5 2 (1.28%) JSON
5 2 (1.28%) Regular Expression
5 2 (1.28%) Visualforce
5 2 (1.28%) XSD
6 1 (0.64%) .NET Framework
6 1 (0.64%) JDBC
6 1 (0.64%) MDX
6 1 (0.64%) Middleware
6 1 (0.64%) ODBC
6 1 (0.64%) RESTful
6 1 (0.64%) SAML
6 1 (0.64%) Velocity
6 1 (0.64%) WebSphere MQ
Miscellaneous
1 24 (15.38%) Analytical Skills
2 21 (13.46%) Data Centre
3 18 (11.54%) Computer Science
4 14 (8.97%) Management Information System
5 9 (5.77%) Blackberry
6 8 (5.13%) Clustering
7 7 (4.49%) Fintech
7 7 (4.49%) Video Conferencing
8 6 (3.85%) Public Cloud
9 5 (3.21%) PKI
10 4 (2.56%) CMDB
10 4 (2.56%) Digital Media
10 4 (2.56%) iPad
10 4 (2.56%) iPhone
10 4 (2.56%) Smartphone
11 2 (1.28%) Distributed Denial-of-Service
11 2 (1.28%) Driving Licence
11 2 (1.28%) Mainframe
11 2 (1.28%) Mobile Banking
11 2 (1.28%) Online Banking
Operating Systems
1 64 (41.03%) Windows
2 30 (19.23%) Windows 10
3 21 (13.46%) Linux
3 21 (13.46%) Windows 7
4 19 (12.18%) Windows Server
5 18 (11.54%) Windows Server 2008
6 16 (10.26%) Windows Server 2012
7 11 (7.05%) Windows 8
8 6 (3.85%) Mac OS X
8 6 (3.85%) Unix
8 6 (3.85%) Windows Server 2003
9 4 (2.56%) Android
10 3 (1.92%) Ubuntu
11 2 (1.28%) Red Hat Enterprise Linux
11 2 (1.28%) Windows XP
12 1 (0.64%) Mac OS X Server
12 1 (0.64%) VMS
Processes & Methodologies
1 75 (48.08%) ITIL
2 42 (26.92%) ITSM
3 30 (19.23%) Service Delivery
4 28 (17.95%) Problem-Solving
5 21 (13.46%) Root Cause Analysis
6 20 (12.82%) Problem Management
7 18 (11.54%) Project Management
8 17 (10.90%) Agile Software Development
8 17 (10.90%) DevOps
8 17 (10.90%) Incident Management
9 15 (9.62%) ITIL V3
10 12 (7.69%) Change Management
11 11 (7.05%) Configuration Management
11 11 (7.05%) Time Management
12 10 (6.41%) Creative Thinking
12 10 (6.41%) Infrastructure Engineering
13 9 (5.77%) Cybersecurity
13 9 (5.77%) Performance Management
13 9 (5.77%) Presales
13 9 (5.77%) Stakeholder Management
Programming Languages
1 22 (14.10%) SQL
2 11 (7.05%) PowerShell
3 8 (5.13%) Python
4 5 (3.21%) Java
5 4 (2.56%) Bash Shell
6 3 (1.92%) T-SQL
7 2 (1.28%) Apex Code
7 2 (1.28%) C
7 2 (1.28%) C#
7 2 (1.28%) Ruby
7 2 (1.28%) XPath
8 1 (0.64%) Shell Script
8 1 (0.64%) VBA
Qualifications
1 19 (12.18%) Degree
2 11 (7.05%) ITIL Certification
3 9 (5.77%) Microsoft Certification
4 8 (5.13%) CCNA
4 8 (5.13%) Cisco Certification
4 8 (5.13%) MCSE
5 7 (4.49%) Computer Science Degree
6 6 (3.85%) CCNP
7 5 (3.21%) CCSA
7 5 (3.21%) CISSP
7 5 (3.21%) DBS Check
8 4 (2.56%) CCDA
8 4 (2.56%) CCDP
8 4 (2.56%) MCDST
8 4 (2.56%) MCSA
9 2 (1.28%) CCVP
9 2 (1.28%) MCP
10 1 (0.64%) PRINCE2 Certification
10 1 (0.64%) RHCE
10 1 (0.64%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (9.62%) SLA
2 10 (6.41%) QA
3 6 (3.85%) ISO/IEC 27001
4 2 (1.28%) GDPR
4 2 (1.28%) PMO
5 1 (0.64%) ISO 22301
5 1 (0.64%) ISO 9001
5 1 (0.64%) ISO/IEC 20000
System Software
1 53 (33.97%) Active Directory
2 22 (14.10%) VMware Infrastructure
3 8 (5.13%) XenApp
3 8 (5.13%) XenDesktop
4 7 (4.49%) Hyper-V
5 4 (2.56%) vSphere
6 2 (1.28%) VMware ESXi
7 1 (0.64%) Docker
7 1 (0.64%) Firmware
7 1 (0.64%) Microsoft App-V
7 1 (0.64%) NFS
7 1 (0.64%) Terminal Server
7 1 (0.64%) XenServer
Systems Management
1 10 (6.41%) Ansible
1 10 (6.41%) Backup Exec
1 10 (6.41%) SCCM
2 9 (5.77%) SCOM
3 7 (4.49%) Single Sign-On
4 4 (2.56%) Puppet
4 4 (2.56%) SolarWinds Orion
4 4 (2.56%) Terraform
4 4 (2.56%) TrustSec
5 3 (1.92%) Nessus
6 2 (1.28%) Microsoft Clustering
6 2 (1.28%) NetBackup
6 2 (1.28%) Opscode Chef
7 1 (0.64%) HP Quality Center
7 1 (0.64%) QRadar
7 1 (0.64%) Red Hat Satellite
7 1 (0.64%) vCenter Server
7 1 (0.64%) vRealize
Vendors
1 53 (33.97%) Microsoft
2 29 (18.59%) VMware
3 26 (16.67%) Citrix
4 16 (10.26%) Cisco
5 13 (8.33%) ServiceNow
6 10 (6.41%) HP
7 7 (4.49%) CheckPoint
8 6 (3.85%) Nimble Storage
9 5 (3.21%) Ivanti
10 4 (2.56%) Infoblox
10 4 (2.56%) Remedy
10 4 (2.56%) Riverbed
10 4 (2.56%) Salesforce.com
10 4 (2.56%) SolarWinds
10 4 (2.56%) Symantec
11 3 (1.92%) AppDynamics
11 3 (1.92%) Atlassian
11 3 (1.92%) Oracle
11 3 (1.92%) Qualys
11 3 (1.92%) SAP