Period
to 15 December 2019

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 15 December 2019 with a comparison to the same period in the previous 2 years.

Service Management
Central London > City of London
6 months to
15 Dec 2019
Same period 2018 Same period 2017
Rank 181 208 133
Rank change year-on-year +27 -75 +48
Permanent jobs citing Service Management 146 140 239
As % of all permanent IT jobs advertised in the City of London 1.50% 1.32% 2.30%
As % of the Processes & Methodologies category 1.60% 1.43% 2.46%
Number of salaries quoted 111 119 201
City of London median annual salary £62,500 £49,000 £55,000
Median salary % change year-on-year +27.55% -10.91% +22.22%
10th Percentile £35,000 £28,450 £31,250
90th Percentile £82,500 £77,750 £77,500
Central London median annual salary £60,000 £50,000 £55,000
% change year-on-year +20.00% -9.09% +29.41%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9,130 9,776 9,734
As % of all permanent IT jobs advertised in the City of London 93.58% 92.51% 93.58%
Number of salaries quoted 7,874 8,747 8,789
City of London median annual salary £67,500 £65,000 £60,000
Median salary % change year-on-year +3.85% +8.33% +1.69%
10th Percentile £37,515 £36,750 £36,250
90th Percentile £97,500 £95,000 £95,000
Central London median annual salary £65,000 £65,000 £60,000
% change year-on-year - +8.33% +4.35%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the City of London.

Salary trend for Service Management in the City of London

Service Management
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Management in the City of London over the 6 months to 15 December 2019.

Salary histogram for Service Management in the City of London

Service Management
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the City of London region over the 6 months to 15 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -9 3 - -
Service Management
Central London

For the 6 months to 15 December 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Management.

1 96 (65.75%) ITIL
2 64 (43.84%) Finance
3 51 (34.93%) Microsoft
4 43 (29.45%) Service Delivery
5 40 (27.40%) ITSM
6 35 (23.97%) Windows
6 35 (23.97%) SQL
6 35 (23.97%) Agile Software Development
7 32 (21.92%) Azure
8 29 (19.86%) Change Management
9 27 (18.49%) ServiceNow
10 26 (17.81%) Office 365
11 25 (17.12%) Active Directory
11 25 (17.12%) SLA
12 23 (15.75%) Degree
13 21 (14.38%) Project Management
14 19 (13.01%) SQL Server Integration Services
14 19 (13.01%) Incident Management
15 18 (12.33%) Management Information System
15 18 (12.33%) Linux
16 17 (11.64%) Windows 10
17 16 (10.96%) Unix
17 16 (10.96%) SQL Server
18 15 (10.27%) Disaster Recovery
18 15 (10.27%) SDLC
18 15 (10.27%) PowerShell
19 14 (9.59%) Investment Management
19 14 (9.59%) SQL Server Analysis Services
20 13 (8.90%) High Availability
20 13 (8.90%) Windows Server

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (7.53%) SharePoint
2 6 (4.11%) MS Exchange
3 5 (3.42%) Exchange Server 2013
3 5 (3.42%) Skype for Business
4 4 (2.74%) WebSphere
5 2 (1.37%) CMS
5 2 (1.37%) Exchange Server 2007
5 2 (1.37%) Exchange Server 2010
5 2 (1.37%) nginx
5 2 (1.37%) WebLogic
6 1 (0.68%) Elasticsearch
6 1 (0.68%) SharePoint 2010
Applications
1 12 (8.22%) Microsoft Office
2 4 (2.74%) Microsoft Excel
2 4 (2.74%) Microsoft PowerPoint
3 1 (0.68%) Microsoft Project
3 1 (0.68%) MS Visio
Business Applications
1 5 (3.42%) SAP CO
1 5 (3.42%) SAP FI
1 5 (3.42%) SAP FI/CO
2 4 (2.74%) Remedy ITSM
3 2 (1.37%) CSG Singleview
4 1 (0.68%) Dynamics GP
4 1 (0.68%) Oracle EBS
4 1 (0.68%) Oracle ERP
4 1 (0.68%) Oracle Financials
Cloud Services
1 32 (21.92%) Azure
2 26 (17.81%) Office 365
3 7 (4.79%) PaaS
3 7 (4.79%) Power Platform
3 7 (4.79%) SaaS
4 6 (4.11%) AWS
4 6 (4.11%) Azure Data Factory
5 4 (2.74%) Cloud Computing
5 4 (2.74%) IaaS
6 3 (2.05%) Azure Active Directory
7 2 (1.37%) GCP
7 2 (1.37%) Rackspace Cloud
8 1 (0.68%) Google Analytics
8 1 (0.68%) Mimecast
Communications & Networking
1 11 (7.53%) DNS
1 11 (7.53%) Firewall
1 11 (7.53%) VPN
2 10 (6.85%) DHCP
2 10 (6.85%) LAN
3 9 (6.16%) TCP/IP
4 8 (5.48%) WAN
5 7 (4.79%) Skype
6 6 (4.11%) Internet
6 6 (4.11%) SAN
7 5 (3.42%) Cisco ASA
7 5 (3.42%) VoIP
8 4 (2.74%) Cisco IOS
8 4 (2.74%) Telepresence
9 3 (2.05%) BGP
9 3 (2.05%) Cisco Nexus
9 3 (2.05%) iSCSI
9 3 (2.05%) NAS
9 3 (2.05%) OSPF
9 3 (2.05%) Wireless
Database & Business Intelligence
1 19 (13.01%) SQL Server Integration Services
2 16 (10.96%) SQL Server
3 14 (9.59%) SQL Server Analysis Services
4 12 (8.22%) SQL Server Reporting Services
5 10 (6.85%) DB2
6 7 (4.79%) Power BI
6 7 (4.79%) SQL Server 2012
7 6 (4.11%) BusinessObjects
7 6 (4.11%) BusinessObjects Web Intelligence
7 6 (4.11%) Data Warehouse
7 6 (4.11%) NoSQL
7 6 (4.11%) SQL Server 2014
8 5 (3.42%) SAP BW
9 4 (2.74%) SQL Server 2005
9 4 (2.74%) SQL Server 2017
10 3 (2.05%) PostgreSQL
11 2 (1.37%) Redis
12 1 (0.68%) MySQL
Development Applications
1 4 (2.74%) InstallShield
1 4 (2.74%) MSI
1 4 (2.74%) Visual Studio Team System
1 4 (2.74%) WinDbg
2 3 (2.05%) JIRA
3 2 (1.37%) VSS/SourceSafe
4 1 (0.68%) Octopus Deploy
General
1 64 (43.84%) Finance
2 8 (5.48%) Financial Institution
3 7 (4.79%) Banking
3 7 (4.79%) Telecoms
4 6 (4.11%) Law
5 5 (3.42%) Front Office
5 5 (3.42%) Legal
6 3 (2.05%) Billing
6 3 (2.05%) Retail
7 2 (1.37%) Marketing
7 2 (1.37%) Public Sector
7 2 (1.37%) Publishing
8 1 (0.68%) Back Office
8 1 (0.68%) Games
8 1 (0.68%) Mandarin Language
Job Titles
1 37 (25.34%) Analyst
2 24 (16.44%) Support Analyst
3 21 (14.38%) Service Manager
4 12 (8.22%) Administrator
5 11 (7.53%) Delivery Manager
6 10 (6.85%) Service Delivery Manager
7 9 (6.16%) Desktop Support
7 9 (6.16%) Developer
7 9 (6.16%) IT Manager
7 9 (6.16%) Service Analyst
8 8 (5.48%) Desktop Analyst
8 8 (5.48%) Desktop Support Analyst
8 8 (5.48%) SQL Analyst
8 8 (5.48%) SQL Support Analyst
9 7 (4.79%) Applications Support
9 7 (4.79%) Lead DevOps
9 7 (4.79%) Technical Leader
10 6 (4.11%) Business Developer
10 6 (4.11%) Business Intelligence Developer
10 6 (4.11%) ITIL Manager
Libraries, Frameworks & Software Standards
1 12 (8.22%) XML
2 10 (6.85%) .NET
3 6 (4.11%) MDX
4 4 (2.74%) FIX Protocol
4 4 (2.74%) HTML
4 4 (2.74%) SOAP
5 3 (2.05%) AngularJS
6 2 (1.37%) CSS
6 2 (1.37%) HTML5
6 2 (1.37%) IBM Integration Bus
6 2 (1.37%) JMS
6 2 (1.37%) JSF
6 2 (1.37%) libvirt
6 2 (1.37%) Middleware
6 2 (1.37%) Node.js
6 2 (1.37%) REST
6 2 (1.37%) SPML
6 2 (1.37%) Spring
6 2 (1.37%) Web Services
6 2 (1.37%) WebSphere MQ
Miscellaneous
1 18 (12.33%) Management Information System
2 11 (7.53%) Analytical Skills
3 8 (5.48%) AS400
3 8 (5.48%) iSeries
3 8 (5.48%) Reinsurance
4 7 (4.79%) Blackberry
4 7 (4.79%) Data Centre
5 6 (4.11%) Video Conferencing
6 4 (2.74%) iPad
6 4 (2.74%) iPhone
7 3 (2.05%) Distributed Denial-of-Service
7 3 (2.05%) Foreign Exchange (FX)
7 3 (2.05%) Replication
7 3 (2.05%) User Experience
8 2 (1.37%) Derivative
8 2 (1.37%) Enterprise Software
8 2 (1.37%) Equities
8 2 (1.37%) Fixed Income
8 2 (1.37%) PDA
8 2 (1.37%) RSA SecurID
Operating Systems
1 35 (23.97%) Windows
2 18 (12.33%) Linux
3 17 (11.64%) Windows 10
4 16 (10.96%) Unix
5 13 (8.90%) Windows Server
6 12 (8.22%) Android
7 10 (6.85%) Windows 7
8 9 (6.16%) Mac OS
9 6 (4.11%) Apple iOS
9 6 (4.11%) Windows Server 2008
10 5 (3.42%) Windows Server 2012
11 4 (2.74%) Mac OS X
11 4 (2.74%) Solaris
11 4 (2.74%) Windows 8
12 2 (1.37%) CentOS
12 2 (1.37%) Ubuntu
Processes & Methodologies
1 96 (65.75%) ITIL
2 43 (29.45%) Service Delivery
3 40 (27.40%) ITSM
4 35 (23.97%) Agile Software Development
5 29 (19.86%) Change Management
6 21 (14.38%) Project Management
7 19 (13.01%) Incident Management
8 15 (10.27%) Disaster Recovery
8 15 (10.27%) SDLC
9 14 (9.59%) Investment Management
10 13 (8.90%) High Availability
10 13 (8.90%) Migration
10 13 (8.90%) Risk Management
11 12 (8.22%) Information Security
11 12 (8.22%) Stakeholder Management
12 11 (7.53%) Continuous Improvement
12 11 (7.53%) Data Security
12 11 (7.53%) Mentoring
12 11 (7.53%) Project Delivery
13 10 (6.85%) Line Management
Programming Languages
1 35 (23.97%) SQL
2 15 (10.27%) PowerShell
3 10 (6.85%) Bash Shell
4 8 (5.48%) Python
4 8 (5.48%) RPG
5 7 (4.79%) Java
6 4 (2.74%) JavaScript
6 4 (2.74%) Ruby
6 4 (2.74%) VBScript
7 3 (2.05%) C
8 2 (1.37%) C#
8 2 (1.37%) PHP
Qualifications
1 23 (15.75%) Degree
2 13 (8.90%) Microsoft Certification
3 8 (5.48%) Computer Science Degree
3 8 (5.48%) ITIL Certification
4 7 (4.79%) MCSE
5 5 (3.42%) Cisco Certification
5 5 (3.42%) MCSA
5 5 (3.42%) PRINCE2 Certification
6 4 (2.74%) CCNP
6 4 (2.74%) MCP
7 3 (2.05%) CCNA
8 2 (1.37%) CCDP
8 2 (1.37%) CCIE
8 2 (1.37%) VCP6
8 2 (1.37%) VMware Certified Professional (VCP)
9 1 (0.68%) CISA
9 1 (0.68%) CISSP
9 1 (0.68%) CIW
9 1 (0.68%) PMI Certification
9 1 (0.68%) PMP
Quality Assurance & Compliance
1 25 (17.12%) SLA
2 5 (3.42%) ISO/IEC 27001
3 3 (2.05%) COBIT
4 2 (1.37%) ISO 22301
4 2 (1.37%) Sarbanes-Oxley
5 1 (0.68%) PCI DSS
5 1 (0.68%) Solvency II
System Software
1 25 (17.12%) Active Directory
2 8 (5.48%) VMware Infrastructure
3 4 (2.74%) Docker
3 4 (2.74%) XenDesktop
4 2 (1.37%) KVM
4 2 (1.37%) oVirt
4 2 (1.37%) QEMU
4 2 (1.37%) VMware Server
5 1 (0.68%) Hyper-V
5 1 (0.68%) VMware Workstation
5 1 (0.68%) vSphere
5 1 (0.68%) XenApp
Systems Management
1 11 (7.53%) SCCM
2 6 (4.11%) Jamf Pro
3 4 (2.74%) Data Guard
3 4 (2.74%) Kubernetes
3 4 (2.74%) Perfmon
3 4 (2.74%) WSUS
4 3 (2.05%) WhatsUp Gold
5 2 (1.37%) CA Single Sign-On
5 2 (1.37%) Microsoft Intune
5 2 (1.37%) Single Sign-On
6 1 (0.68%) Backup Exec
6 1 (0.68%) PowerCLI
6 1 (0.68%) SCOM
6 1 (0.68%) Terraform
6 1 (0.68%) vCenter Server
Vendors
1 51 (34.93%) Microsoft
2 27 (18.49%) ServiceNow
3 13 (8.90%) Cisco
3 13 (8.90%) Citrix
4 10 (6.85%) VMware
5 9 (6.16%) Salesforce.com
6 6 (4.11%) Remedy
6 6 (4.11%) Tableau
7 5 (3.42%) Oracle
7 5 (3.42%) Polycom
7 5 (3.42%) SAP
7 5 (3.42%) Sophos
8 4 (2.74%) GoldenSource
8 4 (2.74%) Ivanti
8 4 (2.74%) Lumension
8 4 (2.74%) Splunk
8 4 (2.74%) Sybase
9 3 (2.05%) McAfee
9 3 (2.05%) Shavlik
9 3 (2.05%) Veeam