Period
to 25 November 2020

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 November 2020 with a comparison to the same period in the previous 2 years.

Service Management
Central London > City of London
6 months to
25 Nov 2020
Same period 2019 Same period 2018
Rank 157 184 199
Rank change year-on-year +27 +15 -71
Permanent jobs citing Service Management 48 150 159
As % of all permanent jobs advertised in the City of London 1.19% 1.51% 1.44%
As % of the Processes & Methodologies category 1.27% 1.61% 1.56%
Number of salaries quoted 39 113 147
Median annual salary £57,500 £62,146 £50,000
Median salary % change year-on-year -7.48% +24.29% -2.44%
10th Percentile £28,900 £33,750 £29,600
90th Percentile £78,750 £82,500 £77,500
Central London median annual salary £52,500 £57,500 £52,500
% change year-on-year -8.70% +9.52% -4.55%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 3,790 9,306 10,206
As % of all permanent IT jobs advertised in the City of London 94.23% 93.73% 92.71%
Number of salaries quoted 3,321 8,041 9,111
Median annual salary £70,000 £67,500 £65,000
Median salary % change year-on-year +3.70% +3.85% +8.33%
10th Percentile £45,000 £37,500 £36,750
90th Percentile £103,750 £97,500 £95,000
Central London median annual salary £70,000 £65,000 £64,000
% change year-on-year +7.69% +1.56% +6.67%

Service Management
Job Vacancy Trend in the City of London

Job postings citing Service Management as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Management in the City of London

Service Management
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Service Management in the City of London.

Salary trend for Service Management in the City of London

Service Management
Salary Histogram in the City of London

Salary distribution for jobs citing Service Management in the City of London over the 6 months to 25 November 2020.

Salary histogram for Service Management in the City of London

For the 6 months to 25 November 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Management.

1 33 (68.75%) ITIL
2 29 (60.42%) ITSM
3 19 (39.58%) Problem Management
4 17 (35.42%) Windows
5 16 (33.33%) Microsoft
5 16 (33.33%) Finance
6 13 (27.08%) SLA
6 13 (27.08%) Infrastructure Engineering
7 12 (25.00%) Windows Server
7 12 (25.00%) Mentoring
7 12 (25.00%) Service Delivery
7 12 (25.00%) VMware
8 11 (22.92%) Hyper-V
9 10 (20.83%) VMware Infrastructure
9 10 (20.83%) Incident Management
9 10 (20.83%) HP
9 10 (20.83%) Linux
10 9 (18.75%) ServiceNow
10 9 (18.75%) Office 365
11 8 (16.67%) Project Delivery
11 8 (16.67%) DevOps
11 8 (16.67%) Public Cloud
11 8 (16.67%) Active Directory
11 8 (16.67%) Agile Software Development
11 8 (16.67%) Banking
12 7 (14.58%) SharePoint
12 7 (14.58%) Azure
13 6 (12.50%) Change Management
13 6 (12.50%) Legal
14 5 (10.42%) Data Centre

Service Management
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (14.58%) SharePoint
2 3 (6.25%) MS Exchange
3 1 (2.08%) CMS
3 1 (2.08%) Exchange Server 2013
Applications
1 3 (6.25%) Microsoft Excel
2 2 (4.17%) Microsoft Office
3 1 (2.08%) InfoPath
3 1 (2.08%) Microsoft PowerPoint
Cloud Services
1 9 (18.75%) Office 365
2 7 (14.58%) Azure
3 3 (6.25%) AWS
3 3 (6.25%) IaaS
3 3 (6.25%) OneDrive
4 2 (4.17%) Azure Active Directory
4 2 (4.17%) SaaS
5 1 (2.08%) Azure Data Factory
5 1 (2.08%) Cloud Computing
5 1 (2.08%) PaaS
5 1 (2.08%) Slack
5 1 (2.08%) Yammer
Communications & Networking
1 2 (4.17%) Skype
1 2 (4.17%) TCP/IP
2 1 (2.08%) Internet
2 1 (2.08%) IP Telephony
2 1 (2.08%) LAN
2 1 (2.08%) Software-Defined Networking
Database & Business Intelligence
1 1 (2.08%) Amazon RDS
1 1 (2.08%) Cosmos DB
1 1 (2.08%) Data Warehouse
1 1 (2.08%) Hadoop
1 1 (2.08%) Oracle Database
1 1 (2.08%) Oracle Database 11g
1 1 (2.08%) Oracle Database 12c
Development Applications
1 1 (2.08%) Cucumber
1 1 (2.08%) JIRA
1 1 (2.08%) Selenium
General
1 16 (33.33%) Finance
2 8 (16.67%) Banking
3 6 (12.50%) Legal
4 3 (6.25%) International Banking
5 2 (4.17%) Back Office
5 2 (4.17%) Law
6 1 (2.08%) Advertising
6 1 (2.08%) Billing
6 1 (2.08%) Financial Institution
6 1 (2.08%) French Language
6 1 (2.08%) Local Government
6 1 (2.08%) Telecoms
Job Titles
1 9 (18.75%) Hyper-V Engineer
2 8 (16.67%) Analyst
2 8 (16.67%) IT Manager
2 8 (16.67%) Network Engineer
2 8 (16.67%) Storage Engineer
3 5 (10.42%) Infrastructure Engineer
3 5 (10.42%) VMware Engineer
4 4 (8.33%) Incident Manager
4 4 (8.33%) Junior
4 4 (8.33%) Service Manager
4 4 (8.33%) Support Manager
5 3 (6.25%) Administrator
5 3 (6.25%) Change Analyst
5 3 (6.25%) Change Manager
5 3 (6.25%) Incident Analyst
5 3 (6.25%) Incident and Problem Analyst
5 3 (6.25%) IT Services Manager
5 3 (6.25%) IT Support
5 3 (6.25%) Junior Analyst
5 3 (6.25%) Problem Analyst
Libraries, Frameworks & Software Standards
1 1 (2.08%) Gherkin
1 1 (2.08%) pytest
1 1 (2.08%) Web Services
Miscellaneous
1 8 (16.67%) Public Cloud
2 5 (10.42%) Data Centre
3 3 (6.25%) Analytical Skills
4 2 (4.17%) Blackberry
4 2 (4.17%) Management Information System
5 1 (2.08%) Blog
5 1 (2.08%) CMDB
5 1 (2.08%) Enterprise Software
5 1 (2.08%) Reinsurance
5 1 (2.08%) Replication
5 1 (2.08%) Video Conferencing
Operating Systems
1 17 (35.42%) Windows
2 12 (25.00%) Windows Server
3 10 (20.83%) Linux
4 4 (8.33%) Windows 10
5 3 (6.25%) Windows 7
6 1 (2.08%) Android
6 1 (2.08%) Mac OS
6 1 (2.08%) Windows Server 2008
6 1 (2.08%) Windows Server 2012
6 1 (2.08%) Windows Server 2016
Processes & Methodologies
1 33 (68.75%) ITIL
2 29 (60.42%) ITSM
3 19 (39.58%) Problem Management
4 13 (27.08%) Infrastructure Engineering
5 12 (25.00%) Mentoring
5 12 (25.00%) Service Delivery
6 10 (20.83%) Incident Management
7 8 (16.67%) Agile Software Development
7 8 (16.67%) DevOps
7 8 (16.67%) Project Delivery
8 6 (12.50%) Change Management
9 4 (8.33%) Configuration Management
9 4 (8.33%) ITIL V3
9 4 (8.33%) Problem-Solving
10 3 (6.25%) Analytics
10 3 (6.25%) Architectural Design
10 3 (6.25%) Availability Management
10 3 (6.25%) Capacity Management
10 3 (6.25%) Data Protection
10 3 (6.25%) Product Roadmap
Programming Languages
1 4 (8.33%) SQL
2 2 (4.17%) PowerShell
2 2 (4.17%) Python
2 2 (4.17%) T-SQL
2 2 (4.17%) VBA
3 1 (2.08%) Bash Shell
3 1 (2.08%) C#
3 1 (2.08%) Java
3 1 (2.08%) Perl
3 1 (2.08%) PHP
3 1 (2.08%) Ruby
Qualifications
1 2 (4.17%) FFIEC
2 1 (2.08%) A+ Certification
2 1 (2.08%) Cisco Certification
2 1 (2.08%) Degree
2 1 (2.08%) ISEB
2 1 (2.08%) ISTQB
2 1 (2.08%) MCSA
2 1 (2.08%) Microsoft Certification
Quality Assurance & Compliance
1 13 (27.08%) SLA
2 3 (6.25%) GDPR
3 2 (4.17%) ISO/IEC 20000
3 2 (4.17%) ISO/IEC 27001
3 2 (4.17%) Sarbanes-Oxley
4 1 (2.08%) ISO 9001
4 1 (2.08%) QA
System Software
1 11 (22.92%) Hyper-V
2 10 (20.83%) VMware Infrastructure
3 8 (16.67%) Active Directory
4 1 (2.08%) Virtual Desktop
4 1 (2.08%) Virtual Machines
Systems Management
1 3 (6.25%) Netcool
1 3 (6.25%) Netcool/OMNIbus
1 3 (6.25%) SCCM
1 3 (6.25%) Tivoli
1 3 (6.25%) Tivoli Monitoring
2 2 (4.17%) Microsoft Intune
3 1 (2.08%) Cisco CUCM
3 1 (2.08%) Data Guard
3 1 (2.08%) HP Quality Center
3 1 (2.08%) Jamf Pro
3 1 (2.08%) Norton AntiVirus
3 1 (2.08%) SCOM
Vendors
1 16 (33.33%) Microsoft
2 12 (25.00%) VMware
3 10 (20.83%) HP
4 9 (18.75%) ServiceNow
5 3 (6.25%) Cisco
5 3 (6.25%) IBM
6 2 (4.17%) Citrix
6 2 (4.17%) Yardi
7 1 (2.08%) Apple
7 1 (2.08%) Bloomberg
7 1 (2.08%) Dell
7 1 (2.08%) Meraki
7 1 (2.08%) Oracle
7 1 (2.08%) Palo Alto
7 1 (2.08%) Proofpoint
7 1 (2.08%) Snow
7 1 (2.08%) Symantec