2nd/3rd Line Support Job Trends in the City of London

2nd/3rd Line Support
Central London > City of London

The median 2nd/3rd Line Support salary in the City of London is £40,000 per year, according to job vacancies posted during the 6 months leading to 28 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Dec 2025
Same period 2024 Same period 2023
Rank 123 169 168
Rank change year-on-year +46 -1 +87
Permanent jobs requiring a 2nd/3rd Line Support 3 1 3
As % of all permanent jobs in the City of London 0.14% 0.037% 0.10%
As % of the Job Titles category 0.15% 0.040% 0.11%
Number of salaries quoted 3 0 3
10th Percentile - - £42,100
25th Percentile £37,500 - £43,375
Median annual salary (50th Percentile) £40,000 - £46,000
Median % change year-on-year - - +15.00%
75th Percentile £42,500 - £53,250
90th Percentile - - £57,300
Central London median annual salary £40,000 - £46,000
% change year-on-year - - +15.00%

All Permanent IT Job Roles
City of London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 1,957 2,513 2,748
% of permanent jobs with a recognized job title 93.91% 92.32% 95.92%
Number of salaries quoted 1,483 1,670 2,464
10th Percentile £40,000 £42,500 £40,000
25th Percentile £56,938 £55,000 £55,000
Median annual salary (50th Percentile) £75,000 £72,500 £75,000
Median % change year-on-year +3.45% -3.33% -
75th Percentile £100,000 £95,000 £96,250
90th Percentile £113,500 £115,125 £115,000
Central London median annual salary £75,000 £72,500 £73,000
% change year-on-year +3.45% -0.68% -2.67%

2nd/3rd Line Support
Job Vacancy Trend in the City of London

Historical trend showing the proportion of permanent IT job postings featuring '2nd/3rd Line Support' in the job title relative to all permanent IT jobs advertised in the City of London.

2nd/3rd Line Support job vacancy trend in the City of London

2nd/3rd Line Support
Salary Trend in the City of London

Salary distribution trend for 2nd/3rd Line Support job vacancies in the City of London.

Salary distribution trend for 2nd/3rd Line Support job vacancies in the City of London

2nd/3rd Line Support Skill Set
Top 21 Co-Occurring Skills & Capabilities in the City of London

For the 6 months to 28 December 2025, 2nd/3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd/3rd Line Support in the job title.

1 3 (100.00%) Autotask
1 3 (100.00%) Azure
1 3 (100.00%) Continuous Improvement
1 3 (100.00%) Cybersecurity
1 3 (100.00%) Firewall
1 3 (100.00%) Hyper-V
1 3 (100.00%) Mentoring
1 3 (100.00%) Microsoft 365
1 3 (100.00%) Network Security
1 3 (100.00%) Power Automate
1 3 (100.00%) PowerShell
1 3 (100.00%) Project Delivery
1 3 (100.00%) Salesforce
1 3 (100.00%) Service Delivery
1 3 (100.00%) SonicWALL
1 3 (100.00%) VMware
1 3 (100.00%) VMware Infrastructure
1 3 (100.00%) VoIP
1 3 (100.00%) Windows
1 3 (100.00%) Windows Server
1 3 (100.00%) Workflow

2nd/3rd Line Support Skill Set
Co-Occurring Skills & Capabilities in the City of London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 3 (100.00%) Azure
1 3 (100.00%) Microsoft 365
1 3 (100.00%) Power Automate
Communications & Networking
1 3 (100.00%) Firewall
1 3 (100.00%) Network Security
1 3 (100.00%) VoIP
Operating Systems
1 3 (100.00%) Windows
1 3 (100.00%) Windows Server
Processes & Methodologies
1 3 (100.00%) Continuous Improvement
1 3 (100.00%) Cybersecurity
1 3 (100.00%) Mentoring
1 3 (100.00%) Project Delivery
1 3 (100.00%) Service Delivery
1 3 (100.00%) Workflow
Programming Languages
1 3 (100.00%) PowerShell
System Software
1 3 (100.00%) Hyper-V
1 3 (100.00%) VMware Infrastructure
Systems Management
1 3 (100.00%) Autotask
Vendors
1 3 (100.00%) Salesforce
1 3 (100.00%) SonicWALL
1 3 (100.00%) VMware