Period
to 18 October 2021

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 18 October 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
Central London > City of London
6 months to
18 Oct 2021
Same period 2020 Same period 2019
Rank 139 141 142
Rank change year-on-year +2 +1 +46
Permanent jobs citing Service Delivery 112 52 221
As % of all permanent jobs advertised in the City of London 1.88% 1.45% 2.20%
As % of the Processes & Methodologies category 1.99% 1.54% 2.34%
Number of salaries quoted 88 45 176
10th Percentile £36,600 £31,700 £27,500
25th Percentile £50,938 £39,500 £37,500
Median annual salary (50th Percentile) £62,500 £57,500 £57,500
Median % change year-on-year +8.70% - -8.00%
75th Percentile £74,688 £77,500 £75,000
90th Percentile £87,875 £87,500 £91,250
Central London median annual salary £60,000 £57,500 £55,069
% change year-on-year +4.35% +4.41% -8.22%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 5,623 3,372 9,429
As % of all permanent IT jobs advertised in the City of London 94.62% 94.19% 93.93%
Number of salaries quoted 5,014 2,965 8,306
10th Percentile £43,250 £45,000 £38,000
25th Percentile £55,000 £53,750 £51,250
Median annual salary (50th Percentile) £72,500 £70,000 £67,500
Median % change year-on-year +3.57% +3.70% +3.85%
75th Percentile £91,250 £86,250 £82,500
90th Percentile £106,250 £101,250 £97,500
Central London median annual salary £70,000 £70,000 £65,000
% change year-on-year - +7.69% +4.00%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Service Delivery in the City of London.

Salary trend for Service Delivery in the City of London

Service Delivery
Salary Histogram in the City of London

Salary distribution for jobs citing Service Delivery in the City of London over the 6 months to 18 October 2021.

Salary histogram for Service Delivery in the City of London

Service Delivery
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the City of London region over the 6 months to 18 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -3 1 £62,500 +83.82%
Service Delivery
Central London

For the 6 months to 18 October 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Delivery.

1 47 (41.96%) Windows
1 47 (41.96%) Finance
2 46 (41.07%) Microsoft
3 38 (33.93%) Active Directory
3 38 (33.93%) Azure
4 35 (31.25%) ITIL
5 33 (29.46%) VMware
6 31 (27.68%) Service Management
7 28 (25.00%) VMware Infrastructure
8 26 (23.21%) Microsoft 365
9 24 (21.43%) SLA
10 22 (19.64%) PowerShell
10 22 (19.64%) Social Skills
11 20 (17.86%) Agile Software Development
12 19 (16.96%) DNS
12 19 (16.96%) Citrix
12 19 (16.96%) SQL
12 19 (16.96%) ITSM
12 19 (16.96%) Problem-Solving
12 19 (16.96%) Infrastructure Engineering
13 18 (16.07%) DevOps
13 18 (16.07%) Analytical Skills
13 18 (16.07%) Change Management
13 18 (16.07%) DHCP
13 18 (16.07%) Data Protection
14 17 (15.18%) Windows Server
15 16 (14.29%) Windows 10
16 15 (13.39%) Legal
16 15 (13.39%) Microsoft Office
16 15 (13.39%) GDPR

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (10.71%) MS Exchange
1 12 (10.71%) Skype for Business
2 6 (5.36%) Exchange Server 2010
3 4 (3.57%) Blackberry Enterprise Server
3 4 (3.57%) CMS
3 4 (3.57%) SharePoint
4 3 (2.68%) Elasticsearch
5 1 (0.89%) Confluence
5 1 (0.89%) IIS
5 1 (0.89%) JBoss
5 1 (0.89%) Oracle Workflow
5 1 (0.89%) WebSphere
Applications
1 15 (13.39%) Microsoft Office
2 10 (8.93%) Microsoft Excel
3 2 (1.79%) Microsoft PowerPoint
3 2 (1.79%) Microsoft Project
3 2 (1.79%) Open Workbench
4 1 (0.89%) Spreadsheet
Business Applications
1 1 (0.89%) Oracle EBS
1 1 (0.89%) Oracle EBS R12
1 1 (0.89%) Remedy ITSM
1 1 (0.89%) SAP S/4HANA
Cloud Services
1 38 (33.93%) Azure
2 26 (23.21%) Microsoft 365
3 10 (8.93%) AWS
4 7 (6.25%) Azure Active Directory
4 7 (6.25%) Power Platform
5 2 (1.79%) OneDrive
5 2 (1.79%) PaaS
5 2 (1.79%) SaaS
6 1 (0.89%) Azure Storage
6 1 (0.89%) Dynamics 365
6 1 (0.89%) GCP
6 1 (0.89%) IaaS
6 1 (0.89%) Mimecast
6 1 (0.89%) Power Automate
6 1 (0.89%) Serverless
Communications & Networking
1 19 (16.96%) DNS
2 18 (16.07%) DHCP
3 10 (8.93%) Network Security
4 7 (6.25%) VPN
5 6 (5.36%) Firewall
5 6 (5.36%) Skype
5 6 (5.36%) TCP/IP
5 6 (5.36%) WebEx
6 4 (3.57%) Fibre Channel
6 4 (3.57%) SAN
6 4 (3.57%) VoIP
7 3 (2.68%) LAN
7 3 (2.68%) WAN
8 2 (1.79%) BGP
8 2 (1.79%) IPsec
8 2 (1.79%) MPLS
8 2 (1.79%) OSPF
8 2 (1.79%) VRRP
8 2 (1.79%) Wireless
8 2 (1.79%) WLAN
Database & Business Intelligence
1 7 (6.25%) Power BI
2 5 (4.46%) InfluxDB
3 4 (3.57%) Azure SQL Database
3 4 (3.57%) SQL Server
4 3 (2.68%) SQL Server Analysis Services
4 3 (2.68%) SQL Server Integration Services
4 3 (2.68%) SQL Server Reporting Services
5 2 (1.79%) MongoDB
5 2 (1.79%) PostgreSQL
5 2 (1.79%) RDBMS
5 2 (1.79%) Relational Database
5 2 (1.79%) SQL Server 2012
6 1 (0.89%) Azure SQL Data Warehouse
6 1 (0.89%) Blockchain
6 1 (0.89%) Crystal Reports
6 1 (0.89%) MS Access
6 1 (0.89%) Oracle BI Publisher
6 1 (0.89%) Oracle Database
6 1 (0.89%) Oracle Discoverer
6 1 (0.89%) Tableau
Development Applications
1 5 (4.46%) Git (software)
2 3 (2.68%) Eclipse
2 3 (2.68%) Jenkins
2 3 (2.68%) JIRA
3 2 (1.79%) Octopus Deploy
4 1 (0.89%) Ant
4 1 (0.89%) Gradle
4 1 (0.89%) Maven
4 1 (0.89%) Oracle Forms
4 1 (0.89%) SQL Server Management Studio (SSMS)
4 1 (0.89%) Toad
General
1 47 (41.96%) Finance
2 22 (19.64%) Social Skills
3 18 (16.07%) Analytical Skills
4 15 (13.39%) Legal
5 10 (8.93%) Financial Institution
6 9 (8.04%) Banking
6 9 (8.04%) Law
7 7 (6.25%) Organisational Skills
8 6 (5.36%) Telecoms
9 4 (3.57%) Back Office
9 4 (3.57%) Military
10 3 (2.68%) Front Office
10 3 (2.68%) Marketing
10 3 (2.68%) Public Sector
11 2 (1.79%) Presentation Skills
12 1 (0.89%) Influencing Skills
12 1 (0.89%) Investment Banking
12 1 (0.89%) Retail
Job Titles
1 25 (22.32%) Analyst
2 16 (14.29%) Infrastructure Engineer
3 13 (11.61%) Service Manager
4 9 (8.04%) Support Analyst
5 8 (7.14%) Delivery Manager
5 8 (7.14%) IT Support
5 8 (7.14%) Service Analyst
5 8 (7.14%) Service Delivery Manager
6 7 (6.25%) IT Manager
6 7 (6.25%) Project Manager
7 6 (5.36%) IT Services Manager
7 6 (5.36%) Team Leader
8 5 (4.46%) Security Manager
8 5 (4.46%) Service Delivery Analyst
9 4 (3.57%) Information Manager
9 4 (3.57%) Information Security Manager
9 4 (3.57%) Infrastructure Manager
9 4 (3.57%) Software Development Manager
9 4 (3.57%) Software Manager
9 4 (3.57%) Wintel Engineer
Libraries, Frameworks & Software Standards
1 6 (5.36%) XML
2 5 (4.46%) .NET
3 2 (1.79%) 802.1X
3 2 (1.79%) FIX Protocol
4 1 (0.89%) HTML
4 1 (0.89%) J2EE
4 1 (0.89%) Kafka
4 1 (0.89%) Middleware
Miscellaneous
1 11 (9.82%) Management Information System
2 10 (8.93%) Hedge funds
2 10 (8.93%) Public Cloud
3 6 (5.36%) Blackberry
3 6 (5.36%) Video Conferencing
4 5 (4.46%) PKI
5 4 (3.57%) EMC VNX
5 4 (3.57%) Replication
5 4 (3.57%) Symmetrix
6 3 (2.68%) User Experience
7 2 (1.79%) Clustering
8 1 (0.89%) Client/Server
8 1 (0.89%) Cloud Native
8 1 (0.89%) Data Centre
8 1 (0.89%) Device Driver
8 1 (0.89%) NHS
8 1 (0.89%) PMI
8 1 (0.89%) Self-Motivation
8 1 (0.89%) SWIFT
Operating Systems
1 47 (41.96%) Windows
2 17 (15.18%) Windows Server
3 16 (14.29%) Windows 10
4 12 (10.71%) Linux
5 9 (8.04%) Windows Server 2012
6 7 (6.25%) Windows Server 2003
7 4 (3.57%) Windows Server 2008
7 4 (3.57%) Windows Server 2016
8 3 (2.68%) Windows Server 2019
8 3 (2.68%) Windows XP
9 2 (1.79%) Unix
9 2 (1.79%) Windows 7
10 1 (0.89%) Apple iOS
10 1 (0.89%) VMS
Processes & Methodologies
1 35 (31.25%) ITIL
2 31 (27.68%) Service Management
3 20 (17.86%) Agile Software Development
4 19 (16.96%) Infrastructure Engineering
4 19 (16.96%) ITSM
4 19 (16.96%) Problem-Solving
5 18 (16.07%) Change Management
5 18 (16.07%) Data Protection
5 18 (16.07%) DevOps
6 15 (13.39%) Project Delivery
7 14 (12.50%) Project Management
8 13 (11.61%) Decision-Making
9 12 (10.71%) Incident Management
10 11 (9.82%) Continuous Improvement
10 11 (9.82%) Information Security
10 11 (9.82%) PRINCE2
11 10 (8.93%) Business Intelligence
12 9 (8.04%) Cybersecurity
12 9 (8.04%) Scrum
13 7 (6.25%) Problem Management
Programming Languages
1 22 (19.64%) PowerShell
2 19 (16.96%) SQL
3 6 (5.36%) Python
4 3 (2.68%) Bash Shell
4 3 (2.68%) C++
4 3 (2.68%) Java
5 2 (1.79%) C
5 2 (1.79%) T-SQL
6 1 (0.89%) JavaScript
6 1 (0.89%) PL/SQL
6 1 (0.89%) Shell Script
6 1 (0.89%) VB.NET
6 1 (0.89%) VBA
Qualifications
1 6 (5.36%) Cisco Certification
1 6 (5.36%) Degree
2 5 (4.46%) CCNA
2 5 (4.46%) Microsoft Certification
3 4 (3.57%) CISM
3 4 (3.57%) CISSP
3 4 (3.57%) DV Cleared
3 4 (3.57%) HNC
3 4 (3.57%) Security Cleared
4 3 (2.68%) CCNP
4 3 (2.68%) PRINCE2 Certification
5 2 (1.79%) CCA
5 2 (1.79%) Citrix Certification
5 2 (1.79%) ISEB
5 2 (1.79%) ITIL Certification
6 1 (0.89%) Computer Science Degree
6 1 (0.89%) MCSA
6 1 (0.89%) MCSE
6 1 (0.89%) PMI Certification
6 1 (0.89%) PMP
Quality Assurance & Compliance
1 24 (21.43%) SLA
2 15 (13.39%) GDPR
3 7 (6.25%) PMO
4 6 (5.36%) QA
5 2 (1.79%) ISO/IEC 27001
5 2 (1.79%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 2 (1.79%) NIST
5 2 (1.79%) P3O
5 2 (1.79%) PCI DSS
5 2 (1.79%) Solvency II
6 1 (0.89%) COBIT
6 1 (0.89%) Data Quality
System Software
1 38 (33.93%) Active Directory
2 28 (25.00%) VMware Infrastructure
3 13 (11.61%) XenApp
4 11 (9.82%) vSphere
5 7 (6.25%) Hyper-V
6 5 (4.46%) Virtual Desktop
7 4 (3.57%) Docker
7 4 (3.57%) Forefront TMG
7 4 (3.57%) Microsoft App-V
7 4 (3.57%) Veritas Cluster Server
7 4 (3.57%) XenDesktop
8 3 (2.68%) Virtual Servers
8 3 (2.68%) VMware ESXi
9 1 (0.89%) KVM
Systems Management
1 11 (9.82%) SCCM
2 8 (7.14%) Microsoft Intune
2 8 (7.14%) SCOM
3 6 (5.36%) McAfee ePO
3 6 (5.36%) NetBackup
3 6 (5.36%) Symantec Enterprise Vault
4 5 (4.46%) Grafana
4 5 (4.46%) Terraform
5 4 (3.57%) Ansible
5 4 (3.57%) Forefront Identity Manager
5 4 (3.57%) MOM
5 4 (3.57%) OfficeScan
5 4 (3.57%) Trend Micro Deep Security
6 3 (2.68%) Cisco CUCM
6 3 (2.68%) EnCase
6 3 (2.68%) FTK
6 3 (2.68%) Kibana
7 2 (1.79%) Kubernetes
7 2 (1.79%) Norton AntiVirus
7 2 (1.79%) vCenter Server
Vendors
1 46 (41.07%) Microsoft
2 33 (29.46%) VMware
3 19 (16.96%) Citrix
4 12 (10.71%) HP
4 12 (10.71%) ServiceNow
5 9 (8.04%) Cisco
6 8 (7.14%) EMC
7 6 (5.36%) Altiris
7 6 (5.36%) McAfee
7 6 (5.36%) Symantec
8 4 (3.57%) Huawei
8 4 (3.57%) Infoblox
8 4 (3.57%) Veritas
9 3 (2.68%) CommVault
9 3 (2.68%) Genesys
9 3 (2.68%) IBM
9 3 (2.68%) Nimble Storage
9 3 (2.68%) SAP
9 3 (2.68%) SolarWinds
9 3 (2.68%) Verint