Period
to 12 June 2021

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 12 June 2021 with a comparison to the same period in the previous 2 years.

Service Delivery
Central London > City of London
6 months to
12 Jun 2021
Same period 2020 Same period 2019
Rank 133 156 153
Rank change year-on-year +23 -3 -24
Permanent jobs citing Service Delivery 103 106 193
As % of all permanent jobs advertised in the City of London 1.99% 1.66% 1.92%
As % of the Processes & Methodologies category 2.09% 1.76% 2.06%
Number of salaries quoted 81 85 166
10th Percentile £41,250 £36,750 £32,750
25th Percentile £51,250 £45,000 £42,625
Median annual salary (50th Percentile) £62,500 £63,500 £65,000
Median % change year-on-year -1.57% -2.31% +18.18%
75th Percentile £87,500 £80,000 £81,250
90th Percentile £97,500 £96,500 £91,250
Central London median annual salary £60,000 £63,250 £62,500
% change year-on-year -5.14% +1.20% +13.64%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 4,917 6,018 9,366
As % of all permanent IT jobs advertised in the City of London 95.22% 94.21% 93.28%
Number of salaries quoted 4,376 5,272 8,355
10th Percentile £43,750 £41,250 £37,500
25th Percentile £55,000 £52,500 £50,000
Median annual salary (50th Percentile) £72,500 £70,000 £65,000
Median % change year-on-year +3.57% +7.69% +4.00%
75th Percentile £90,000 £85,000 £82,500
90th Percentile £106,250 £100,000 £97,500
Central London median annual salary £70,000 £70,000 £65,000
% change year-on-year - +7.69% +8.33%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Service Delivery in the City of London.

Salary trend for Service Delivery in the City of London

Service Delivery
Salary Histogram in the City of London

Salary distribution for jobs citing Service Delivery in the City of London over the 6 months to 12 June 2021.

Salary histogram for Service Delivery in the City of London

For the 6 months to 12 June 2021, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Delivery.

1 44 (42.72%) Windows
2 40 (38.83%) Microsoft
2 40 (38.83%) Finance
3 39 (37.86%) Azure
4 32 (31.07%) ITIL
5 29 (28.16%) VMware
6 26 (25.24%) Active Directory
6 26 (25.24%) Microsoft 365
6 26 (25.24%) Social Skills
7 24 (23.30%) VMware Infrastructure
8 22 (21.36%) PowerShell
8 22 (21.36%) Citrix
9 21 (20.39%) Problem-Solving
10 20 (19.42%) Infrastructure Engineering
10 20 (19.42%) Decision-Making
10 20 (19.42%) Service Management
11 18 (17.48%) SLA
11 18 (17.48%) AWS
11 18 (17.48%) Analytical Skills
12 17 (16.50%) Continuous Improvement
12 17 (16.50%) SQL
13 16 (15.53%) Windows 10
14 15 (14.56%) Windows Server
14 15 (14.56%) Incident Management
15 14 (13.59%) Management Information System
15 14 (13.59%) DevOps
16 13 (12.62%) ITSM
16 13 (12.62%) SharePoint
16 13 (12.62%) Degree
16 13 (12.62%) XenApp

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (12.62%) SharePoint
2 9 (8.74%) Skype for Business
3 6 (5.83%) Confluence
3 6 (5.83%) MS Exchange
4 5 (4.85%) Exchange Server 2010
5 2 (1.94%) Elasticsearch
6 1 (0.97%) IIS
Applications
1 12 (11.65%) Microsoft Office
2 9 (8.74%) Microsoft Excel
3 1 (0.97%) Chatbot
3 1 (0.97%) Microsoft PowerPoint
3 1 (0.97%) MS Visio
3 1 (0.97%) Spreadsheet
Business Applications
1 8 (7.77%) SAP ERP
Cloud Services
1 39 (37.86%) Azure
2 26 (25.24%) Microsoft 365
3 18 (17.48%) AWS
4 6 (5.83%) OneDrive
4 6 (5.83%) Power Platform
5 3 (2.91%) Azure Active Directory
6 2 (1.94%) IaaS
6 2 (1.94%) PaaS
7 1 (0.97%) Amazon EC2
7 1 (0.97%) Amazon S3
7 1 (0.97%) Cloud Computing
7 1 (0.97%) GCP
7 1 (0.97%) GitHub
7 1 (0.97%) Mimecast
7 1 (0.97%) Power Automate
7 1 (0.97%) SaaS
Communications & Networking
1 12 (11.65%) DHCP
1 12 (11.65%) DNS
2 9 (8.74%) Network Security
3 6 (5.83%) TCP/IP
4 5 (4.85%) Fibre Channel
5 4 (3.88%) Firewall
6 3 (2.91%) VPN
6 3 (2.91%) WebEx
7 2 (1.94%) BGP
7 2 (1.94%) Multicast
7 2 (1.94%) OSPF
7 2 (1.94%) Wi-Fi
8 1 (0.97%) ADSL
8 1 (0.97%) Broadband
8 1 (0.97%) EIGRP
8 1 (0.97%) Internet
8 1 (0.97%) LAN
8 1 (0.97%) MPLS
8 1 (0.97%) SAN
8 1 (0.97%) WAN
Database & Business Intelligence
1 10 (9.71%) InfluxDB
2 9 (8.74%) SQL Server
3 8 (7.77%) Azure SQL Database
3 8 (7.77%) MongoDB
3 8 (7.77%) PostgreSQL
3 8 (7.77%) RDBMS
3 8 (7.77%) Relational Database
3 8 (7.77%) SQL Server 2012
3 8 (7.77%) SQL Server Analysis Services
3 8 (7.77%) SQL Server Integration Services
3 8 (7.77%) SQL Server Reporting Services
4 6 (5.83%) Power BI
5 5 (4.85%) SAP HANA
6 1 (0.97%) Blockchain
Development Applications
1 10 (9.71%) Git (software)
2 9 (8.74%) Jenkins
3 8 (7.77%) Octopus Deploy
4 6 (5.83%) JIRA
5 3 (2.91%) Eclipse
5 3 (2.91%) Zephyr
General
1 40 (38.83%) Finance
2 26 (25.24%) Social Skills
3 18 (17.48%) Analytical Skills
4 11 (10.68%) Legal
5 9 (8.74%) Law
5 9 (8.74%) Marketing
6 8 (7.77%) Telecoms
7 5 (4.85%) Back Office
7 5 (4.85%) Financial Institution
7 5 (4.85%) Organisational Skills
8 4 (3.88%) Banking
8 4 (3.88%) Military
8 4 (3.88%) Retail
9 3 (2.91%) Public Sector
10 2 (1.94%) Front Office
10 2 (1.94%) Presentation Skills
11 1 (0.97%) Electronics
11 1 (0.97%) French Language
11 1 (0.97%) German Language
11 1 (0.97%) Manufacturing
Job Titles
1 18 (17.48%) Infrastructure Engineer
2 13 (12.62%) Service Manager
2 13 (12.62%) Team Leader
3 11 (10.68%) Architect
4 9 (8.74%) Enterprise Architect
5 8 (7.77%) DBA
5 8 (7.77%) Senior DBA
5 8 (7.77%) Senior SQL DBA
5 8 (7.77%) Senior SQL Server DBA
5 8 (7.77%) SQL DBA
5 8 (7.77%) SQL Server DBA
6 7 (6.80%) Analyst
6 7 (6.80%) Service Desk Team Leader
7 6 (5.83%) Service Analyst
7 6 (5.83%) Solutions Architect
8 5 (4.85%) Citrix Team Leader
8 5 (4.85%) Delivery Manager
8 5 (4.85%) Enterprise Solutions Architect
8 5 (4.85%) Service Delivery Analyst
8 5 (4.85%) Windows Engineer
Libraries, Frameworks & Software Standards
1 3 (2.91%) STL
2 2 (1.94%) LDAP
3 1 (0.97%) 802.1X
3 1 (0.97%) Kafka
3 1 (0.97%) Middleware
3 1 (0.97%) Web Services
Miscellaneous
1 14 (13.59%) Management Information System
2 12 (11.65%) Public Cloud
3 11 (10.68%) Reinsurance
4 8 (7.77%) Clustering
5 5 (4.85%) EMC VNX
5 5 (4.85%) Hedge funds
5 5 (4.85%) Symmetrix
6 3 (2.91%) Data Centre
6 3 (2.91%) User Experience
7 2 (1.94%) Cloud Native
7 2 (1.94%) CMDB
7 2 (1.94%) Video Conferencing
8 1 (0.97%) Blackberry
8 1 (0.97%) Derivative
8 1 (0.97%) Equities
8 1 (0.97%) Greenfield Project
8 1 (0.97%) Handset
8 1 (0.97%) Mainframe
8 1 (0.97%) NHS
8 1 (0.97%) PKI
Operating Systems
1 44 (42.72%) Windows
2 16 (15.53%) Windows 10
3 15 (14.56%) Windows Server
4 8 (7.77%) Windows Server 2003
5 6 (5.83%) Linux
5 6 (5.83%) Windows Server 2012
6 5 (4.85%) Windows Server 2008
6 5 (4.85%) Windows Server 2016
7 3 (2.91%) Windows XP
8 2 (1.94%) Apple iOS
9 1 (0.97%) Mac OS
9 1 (0.97%) Unix
9 1 (0.97%) Windows Server 2019
Processes & Methodologies
1 32 (31.07%) ITIL
2 21 (20.39%) Problem-Solving
3 20 (19.42%) Decision-Making
3 20 (19.42%) Infrastructure Engineering
3 20 (19.42%) Service Management
4 17 (16.50%) Continuous Improvement
5 15 (14.56%) Incident Management
6 14 (13.59%) DevOps
7 13 (12.62%) ITSM
8 12 (11.65%) Agile Software Development
8 12 (11.65%) Project Delivery
9 11 (10.68%) Change Management
9 11 (10.68%) Data Protection
9 11 (10.68%) Open Source
9 11 (10.68%) Problem Management
10 10 (9.71%) Computer Science
10 10 (9.71%) Continuous Integration
10 10 (9.71%) Performance Analysis
10 10 (9.71%) Scrum
10 10 (9.71%) Task Automation
Programming Languages
1 22 (21.36%) PowerShell
2 17 (16.50%) SQL
3 11 (10.68%) Python
4 8 (7.77%) T-SQL
5 2 (1.94%) Bash Shell
6 1 (0.97%) C
Qualifications
1 13 (12.62%) Degree
2 5 (4.85%) Cisco Certification
3 4 (3.88%) CCNA
3 4 (3.88%) CISM
3 4 (3.88%) CISSP
3 4 (3.88%) DV Cleared
3 4 (3.88%) HNC
3 4 (3.88%) Security Cleared
4 3 (2.91%) CCNP
5 2 (1.94%) Computer Science Degree
5 2 (1.94%) Master's Degree
6 1 (0.97%) CCIE
6 1 (0.97%) CCSA
6 1 (0.97%) CCSE
6 1 (0.97%) CISA
6 1 (0.97%) ITIL Certification
6 1 (0.97%) ITIL Foundation Certificate
6 1 (0.97%) PRINCE2 Certification
Quality Assurance & Compliance
1 18 (17.48%) SLA
2 10 (9.71%) GDPR
3 2 (1.94%) ISO/IEC 20000
3 2 (1.94%) PMO
3 2 (1.94%) Solvency II
4 1 (0.97%) Data Quality
4 1 (0.97%) ISO/IEC 27001
4 1 (0.97%) PCI DSS
System Software
1 26 (25.24%) Active Directory
2 24 (23.30%) VMware Infrastructure
3 13 (12.62%) XenApp
4 10 (9.71%) Docker
5 7 (6.80%) Hyper-V
6 5 (4.85%) Microsoft App-V
6 5 (4.85%) vSphere
6 5 (4.85%) XenDesktop
7 4 (3.88%) Forefront TMG
8 3 (2.91%) Virtual Servers
9 2 (1.94%) Virtual Desktop
10 1 (0.97%) BitLocker
10 1 (0.97%) Firmware
Systems Management
1 11 (10.68%) SCCM
2 10 (9.71%) Ansible
2 10 (9.71%) Grafana
3 9 (8.74%) Microsoft Intune
3 9 (8.74%) Terraform
4 5 (4.85%) Symantec Enterprise Vault
5 4 (3.88%) Forefront Identity Manager
5 4 (3.88%) MOM
5 4 (3.88%) SCOM
6 3 (2.91%) EnCase
6 3 (2.91%) FTK
6 3 (2.91%) Kubernetes
7 2 (1.94%) Cisco CUCM
7 2 (1.94%) Kibana
7 2 (1.94%) Single Sign-On
8 1 (0.97%) Opscode Chef
8 1 (0.97%) Puppet
8 1 (0.97%) WSUS
Vendors
1 40 (38.83%) Microsoft
2 29 (28.16%) VMware
3 22 (21.36%) Citrix
4 12 (11.65%) ServiceNow
5 9 (8.74%) SAP
6 8 (7.77%) PeopleSoft
7 6 (5.83%) Cisco
7 6 (5.83%) EMC
7 6 (5.83%) Infoblox
8 5 (4.85%) Atlassian
8 5 (4.85%) Symantec
9 4 (3.88%) HP
10 3 (2.91%) Genesys
11 2 (1.94%) CommVault
11 2 (1.94%) iManage
11 2 (1.94%) Palo Alto
11 2 (1.94%) Verint
12 1 (0.97%) Becrypt
12 1 (0.97%) Dell KACE
12 1 (0.97%) Nimble Storage