Period
to

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 17 May 2022 with a comparison to the same period in the previous 2 years.

Service Delivery
Central London > City of London
6 months to
17 May 2022
Same period 2021 Same period 2020
Rank 126 136 142
Rank change year-on-year +10 +6 +32
Permanent jobs citing Service Delivery 162 99 146
As % of all permanent jobs advertised in the City of London 2.23% 1.99% 2.01%
As % of the Processes & Methodologies category 2.35% 2.09% 2.12%
Number of salaries quoted 123 77 120
10th Percentile £33,750 £41,250 £36,250
25th Percentile £45,625 £51,250 £45,938
Median annual salary (50th Percentile) £60,000 £62,500 £65,000
Median % change year-on-year -4.00% -3.85% +4.00%
75th Percentile £73,750 £87,500 £80,000
90th Percentile £92,500 £106,500 £97,750
Central London median annual salary £57,500 £60,000 £63,500
% change year-on-year -4.17% -5.51% +8.09%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 6,882 4,743 6,900
As % of all permanent IT jobs advertised in the City of London 94.82% 95.51% 94.83%
Number of salaries quoted 5,558 4,236 6,046
10th Percentile £46,250 £43,750 £40,750
25th Percentile £56,688 £55,000 £51,250
Median annual salary (50th Percentile) £72,500 £72,500 £67,500
Median % change year-on-year - +7.41% +3.85%
75th Percentile £93,750 £90,000 £85,000
90th Percentile £110,000 £106,875 £100,000
Central London median annual salary £72,500 £70,000 £67,500
% change year-on-year +3.57% +3.70% +3.85%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing Service Delivery in the City of London.

Salary trend for Service Delivery in the City of London

Service Delivery
Salary Histogram in the City of London

Salary distribution for jobs citing Service Delivery in the City of London over the 6 months to 17 May 2022.

Salary histogram for Service Delivery in the City of London

Service Delivery
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the City of London region over the 6 months to 17 May 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London Bridge - 3 £105,000 -
Service Delivery
Central London

For the 6 months to 17 May 2022, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Delivery.

1 51 (31.48%) ITIL
2 48 (29.63%) Microsoft
3 47 (29.01%) Social Skills
4 42 (25.93%) Finance
5 40 (24.69%) Azure
6 39 (24.07%) Windows
7 38 (23.46%) Active Directory
8 35 (21.60%) Agile
9 32 (19.75%) Service Management
10 30 (18.52%) ITSM
10 30 (18.52%) Microsoft 365
11 24 (14.81%) Microsoft Office
12 23 (14.20%) Project Delivery
13 21 (12.96%) SLA
14 20 (12.35%) Change Management
14 20 (12.35%) Project Management
14 20 (12.35%) Azure Active Directory
15 19 (11.73%) Power Platform
15 19 (11.73%) SQL
15 19 (11.73%) SharePoint
16 17 (10.49%) Incident Management
16 17 (10.49%) Marketing
17 16 (9.88%) Release Management
18 15 (9.26%) Migration
18 15 (9.26%) Cybersecurity
19 14 (8.64%) VMware
19 14 (8.64%) Banking
19 14 (8.64%) Business Intelligence
20 13 (8.02%) Workflow
20 13 (8.02%) Data Management

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (11.73%) SharePoint
2 4 (2.47%) WebLogic
3 3 (1.85%) CMS
3 3 (1.85%) MS Exchange
4 2 (1.23%) Confluence
5 1 (0.62%) Elasticsearch
5 1 (0.62%) MQSeries
Applications
1 24 (14.81%) Microsoft Office
2 8 (4.94%) Microsoft Excel
3 3 (1.85%) Microsoft Project
4 1 (0.62%) Microsoft PowerPoint
Business Applications
1 3 (1.85%) Alphatax
1 3 (1.85%) Dynamics GP
Cloud Services
1 40 (24.69%) Azure
2 30 (18.52%) Microsoft 365
3 20 (12.35%) Azure Active Directory
4 19 (11.73%) Power Platform
5 13 (8.02%) AWS
6 10 (6.17%) Collibra
7 8 (4.94%) OneDrive
8 5 (3.09%) SaaS
9 4 (2.47%) Mimecast
9 4 (2.47%) PowerApps
10 3 (1.85%) Force.com
10 3 (1.85%) IaaS
11 2 (1.23%) PaaS
12 1 (0.62%) Dynamics 365
12 1 (0.62%) Google Workspace
12 1 (0.62%) Power Automate
12 1 (0.62%) SuccessFactors
Communications & Networking
1 12 (7.41%) DNS
2 9 (5.56%) DHCP
2 9 (5.56%) WAN
3 7 (4.32%) SD-WAN
4 6 (3.70%) TCP/IP
5 5 (3.09%) LAN
6 4 (2.47%) Wi-Fi
7 3 (1.85%) Firewall
7 3 (1.85%) Internet
7 3 (1.85%) Wireless
8 2 (1.23%) WebEx
9 1 (0.62%) Cisco IOS
9 1 (0.62%) ICMP
9 1 (0.62%) Intranet
9 1 (0.62%) IP Telephony
9 1 (0.62%) NetScaler
9 1 (0.62%) Network Security
9 1 (0.62%) Remote Desktop
9 1 (0.62%) Unified Communications
9 1 (0.62%) VLAN
Database & Business Intelligence
1 11 (6.79%) Power BI
2 10 (6.17%) Qlik Sense
2 10 (6.17%) QlikView
3 9 (5.56%) SQL Server
4 5 (3.09%) Oracle Database
5 4 (2.47%) InfluxDB
5 4 (2.47%) MongoDB
5 4 (2.47%) PostgreSQL
5 4 (2.47%) RDBMS
5 4 (2.47%) Relational Database
6 3 (1.85%) Crystal Reports
6 3 (1.85%) MS Access
6 3 (1.85%) Oracle Database 12c
6 3 (1.85%) SQL Server Analysis Services
6 3 (1.85%) SQL Server Integration Services
6 3 (1.85%) SQL Server Reporting Services
7 2 (1.23%) NoSQL
8 1 (0.62%) Amazon RDS
8 1 (0.62%) Oracle Database 10g
Development Applications
1 4 (2.47%) Jenkins
2 3 (1.85%) Octopus Deploy
2 3 (1.85%) SQL Server Management Studio (SSMS)
2 3 (1.85%) TeamCity
3 2 (1.23%) JIRA
3 2 (1.23%) Zephyr
4 1 (0.62%) Eclipse
4 1 (0.62%) Ranorex
General
1 47 (29.01%) Social Skills
2 42 (25.93%) Finance
3 17 (10.49%) Marketing
4 14 (8.64%) Banking
5 12 (7.41%) Investment Banking
5 12 (7.41%) Legal
6 10 (6.17%) Analytical Skills
6 10 (6.17%) Presentation Skills
7 9 (5.56%) Financial Institution
7 9 (5.56%) Inclusion and Diversity
8 8 (4.94%) Influencing Skills
9 7 (4.32%) Telecoms
10 6 (3.70%) Advertising
10 6 (3.70%) Documentation Skills
11 5 (3.09%) Law
12 4 (2.47%) Manufacturing
13 3 (1.85%) Organisational Skills
14 2 (1.23%) Back Office
14 2 (1.23%) Front Office
14 2 (1.23%) Retail
Job Titles
1 49 (30.25%) Analyst
2 20 (12.35%) Service Analyst
3 16 (9.88%) Service Manager
4 13 (8.02%) Business Analyst
5 12 (7.41%) Desktop Support
5 12 (7.41%) Service Desk Analyst
6 11 (6.79%) Support Analyst
7 10 (6.17%) Consultant
7 10 (6.17%) Data Business Analyst
7 10 (6.17%) Delivery Manager
7 10 (6.17%) IT Analyst
7 10 (6.17%) IT Support
8 8 (4.94%) Head of IT
8 8 (4.94%) IT Manager
9 7 (4.32%) Change Manager
9 7 (4.32%) Service Delivery Manager
10 6 (3.70%) Desktop Analyst
10 6 (3.70%) Desktop Support Analyst
10 6 (3.70%) Service Desk Support
11 5 (3.09%) Applications Engineer
Libraries, Frameworks & Software Standards
1 4 (2.47%) Oracle Fusion
2 2 (1.23%) STL
2 2 (1.23%) Velocity
3 1 (0.62%) .NET
3 1 (0.62%) FIX Protocol
3 1 (0.62%) J2EE
Miscellaneous
1 12 (7.41%) Management Information System
2 9 (5.56%) Hedge funds
3 6 (3.70%) Data Centre
4 5 (3.09%) Enterprise Software
5 3 (1.85%) Handset
5 3 (1.85%) Hybrid Cloud
5 3 (1.85%) iPad
5 3 (1.85%) iPhone
5 3 (1.85%) Smartphone
6 2 (1.23%) Credit Risk
6 2 (1.23%) Fixed Income
6 2 (1.23%) NHS
6 2 (1.23%) Public Cloud
6 2 (1.23%) Reinsurance
6 2 (1.23%) User Experience
6 2 (1.23%) Video Conferencing
7 1 (0.62%) Driving Licence
7 1 (0.62%) Security Operations Centre
7 1 (0.62%) Smart Meter
7 1 (0.62%) Virtual Team
Operating Systems
1 39 (24.07%) Windows
2 12 (7.41%) Windows 10
3 7 (4.32%) Linux
4 6 (3.70%) Unix
4 6 (3.70%) Windows Server
5 4 (2.47%) CentOS
6 2 (1.23%) Apple iOS
6 2 (1.23%) Mac OS
6 2 (1.23%) Mac OS X
6 2 (1.23%) Windows 7
6 2 (1.23%) Windows Server 2012
6 2 (1.23%) Windows Server 2016
7 1 (0.62%) Android
7 1 (0.62%) Windows Server 2003
7 1 (0.62%) Windows Server 2019
7 1 (0.62%) Windows XP
Processes & Methodologies
1 51 (31.48%) ITIL
2 35 (21.60%) Agile
3 32 (19.75%) Service Management
4 30 (18.52%) ITSM
5 23 (14.20%) Project Delivery
6 20 (12.35%) Change Management
6 20 (12.35%) Project Management
7 17 (10.49%) Incident Management
8 16 (9.88%) Release Management
9 15 (9.26%) Cybersecurity
9 15 (9.26%) Migration
10 14 (8.64%) Business Intelligence
11 13 (8.02%) Data Management
11 13 (8.02%) Problem Management
11 13 (8.02%) Workflow
12 12 (7.41%) Backlog Prioritisation
12 12 (7.41%) Continuous Improvement
12 12 (7.41%) Data Protection
12 12 (7.41%) Problem-Solving
13 11 (6.79%) Product Backlog
Programming Languages
1 19 (11.73%) SQL
2 5 (3.09%) PL/SQL
2 5 (3.09%) PowerShell
2 5 (3.09%) Python
2 5 (3.09%) Shell Script
3 4 (2.47%) Bash
4 3 (1.85%) VBA
5 2 (1.23%) C#
6 1 (0.62%) C
6 1 (0.62%) Java
Qualifications
1 13 (8.02%) Degree
2 10 (6.17%) SC Cleared
2 10 (6.17%) Security Cleared
3 8 (4.94%) Microsoft Certification
4 5 (3.09%) PMP
5 4 (2.47%) ITIL Certification
5 4 (2.47%) Master's Degree
5 4 (2.47%) PMI Certification
5 4 (2.47%) TOGAF Certification
6 3 (1.85%) Computer Science Degree
7 2 (1.23%) Cisco Certification
7 2 (1.23%) ISO 27001 Lead Auditor
7 2 (1.23%) MCSA
7 2 (1.23%) MCSE
8 1 (0.62%) CBAP
8 1 (0.62%) CCNA
8 1 (0.62%) CCNP
8 1 (0.62%) Citrix Certification
8 1 (0.62%) MCITP
8 1 (0.62%) MCP
Quality Assurance & Compliance
1 21 (12.96%) SLA
2 12 (7.41%) GDPR
3 10 (6.17%) ISO/IEC 27001
4 6 (3.70%) QA
5 4 (2.47%) ISO/IEC 20000
6 3 (1.85%) ISO 9001
6 3 (1.85%) PMO
7 1 (0.62%) P3O
7 1 (0.62%) Sarbanes-Oxley
System Software
1 38 (23.46%) Active Directory
2 7 (4.32%) VMware Infrastructure
3 4 (2.47%) VMware ESXi
3 4 (2.47%) XenApp
4 3 (1.85%) Docker
5 2 (1.23%) Hyper-V
5 2 (1.23%) Virtual Desktop
6 1 (0.62%) Citrix Hypervisor
6 1 (0.62%) Terminal Services
6 1 (0.62%) XenDesktop
Systems Management
1 10 (6.17%) SCCM
2 8 (4.94%) Microsoft Intune
3 5 (3.09%) Ansible
4 4 (2.47%) Kubernetes
5 2 (1.23%) Data Guard
5 2 (1.23%) Oracle RMAN
6 1 (0.62%) Control-M
6 1 (0.62%) EnCase
6 1 (0.62%) FTK
6 1 (0.62%) Grafana
6 1 (0.62%) ITRS Geneos
6 1 (0.62%) Puppet
6 1 (0.62%) Single Sign-On
6 1 (0.62%) Terraform
Vendors
1 48 (29.63%) Microsoft
2 14 (8.64%) VMware
3 11 (6.79%) Apple
4 10 (6.17%) Citrix
5 9 (5.56%) Adobe
5 9 (5.56%) Oracle
5 9 (5.56%) ServiceNow
6 8 (4.94%) Cisco
7 6 (3.70%) Salesforce.com
8 5 (3.09%) Bloomberg
8 5 (3.09%) Google
8 5 (3.09%) Polycom
8 5 (3.09%) Reuters
8 5 (3.09%) Zscaler
9 4 (2.47%) Darktrace
9 4 (2.47%) Meraki
9 4 (2.47%) SAP
10 3 (1.85%) Atlassian
10 3 (1.85%) EMC
10 3 (1.85%) Red Hat