Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Services Delivery
Central London > City of London
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 104 110 120
Rank change year-on-year +6 +10 -7
Permanent jobs citing Service Delivery 283 310 418
As % of all permanent IT jobs advertised in the City of London 2.76% 2.67% 2.46%
As % of the Processes & Methodologies category 3.06% 2.98% 2.76%
Number of salaries quoted 244 280 343
City of London median annual salary £52,500 £55,000 £52,500
Median salary % change year-on-year -4.55% +4.76% -4.55%
10th Percentile £31,250 £28,500 £34,200
90th Percentile £77,500 £83,750 £77,500
Central London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% -4.55%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9247 10392 15168
As % of all permanent IT jobs advertised in the City of London 90.08% 89.44% 89.12%
Number of salaries quoted 8347 9474 13149
City of London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £36,250 £35,000 £33,750
90th Percentile £93,750 £90,000 £87,500
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the City of London.

Salary trend for Service Delivery in the City of London

Service Delivery
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 21 November 2017.

Salary histogram for Service Delivery in the City of London

Service Delivery
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the City of London region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge +15 7 - -
Service Delivery
Central London

For the 6 months to 21 November 2017, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region with a requirement for Service Delivery.

1 117 (41.34%) ITIL
2 94 (33.22%) Microsoft
3 90 (31.80%) Finance
4 89 (31.45%) Windows
5 61 (21.55%) Active Directory
6 56 (19.79%) Service Management
7 50 (17.67%) Project Management
8 49 (17.31%) Citrix
9 44 (15.55%) VMware
10 43 (15.19%) Windows Server
11 42 (14.84%) SLA
12 37 (13.07%) Continuous Improvement
13 36 (12.72%) ITSM
14 33 (11.66%) Agile Software Development
14 33 (11.66%) VMware Infrastructure
15 31 (10.95%) DevOps
15 31 (10.95%) Back Office
15 31 (10.95%) SQL
16 30 (10.60%) Incident Management
17 29 (10.25%) PowerShell
17 29 (10.25%) Change Management
17 29 (10.25%) Linux
18 28 (9.89%) Microsoft Excel
19 26 (9.19%) Analytical Skills
20 25 (8.83%) Line Management
20 25 (8.83%) Xerox
21 24 (8.48%) Military
21 24 (8.48%) XenApp
22 23 (8.13%) Degree
22 23 (8.13%) Microsoft PowerPoint

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (6.71%) SharePoint
2 15 (5.30%) IIS
3 12 (4.24%) MS Exchange
4 10 (3.53%) CMS
5 8 (2.83%) Confluence
6 5 (1.77%) Exchange Server 2010
7 4 (1.41%) Exchange Server 2013
7 4 (1.41%) SharePoint 2010
7 4 (1.41%) Tomcat
8 2 (0.71%) Apache
8 2 (0.71%) Drupal
8 2 (0.71%) SharePoint 2013
9 1 (0.35%) Cloud Foundry
9 1 (0.35%) nginx
9 1 (0.35%) OpenStack
9 1 (0.35%) Skype for Business
9 1 (0.35%) WebLogic
9 1 (0.35%) WebSphere
Applications
1 28 (9.89%) Microsoft Excel
2 23 (8.13%) Microsoft PowerPoint
3 22 (7.77%) Microsoft Office
4 4 (1.41%) Spreadsheet
5 3 (1.06%) Microsoft Project
5 3 (1.06%) MS Visio
Business Applications
1 7 (2.47%) Dynamics CRM
2 6 (2.12%) BusinessWorks
3 4 (1.41%) Remedy ITSM
4 2 (0.71%) Dynamics AX
5 1 (0.35%) Oracle EBS
5 1 (0.35%) Relativity
5 1 (0.35%) SAP SD
Cloud Services
1 19 (6.71%) Microsoft Azure
2 14 (4.95%) Amazon AWS
3 11 (3.89%) Office 365
4 9 (3.18%) IaaS
5 6 (2.12%) Azure Active Directory
5 6 (2.12%) PaaS
6 4 (1.41%) Google Cloud Platform
6 4 (1.41%) Serverless
7 3 (1.06%) GitHub
8 2 (0.71%) AWS Lambda
8 2 (0.71%) OneDrive
9 1 (0.35%) Amazon EC2
9 1 (0.35%) Amazon Kinesis
9 1 (0.35%) AWS CloudFormation
9 1 (0.35%) AWS Elastic Beanstalk
9 1 (0.35%) Heroku
9 1 (0.35%) OpenShift
Communications & Networking
1 16 (5.65%) TCP/IP
2 14 (4.95%) SAN
3 9 (3.18%) Firewall
3 9 (3.18%) LAN
4 8 (2.83%) WAN
5 6 (2.12%) DNS
6 5 (1.77%) Internet
7 4 (1.41%) DHCP
7 4 (1.41%) DMZ
7 4 (1.41%) NAS
7 4 (1.41%) Network Security
7 4 (1.41%) VPN
8 2 (0.71%) BGP
8 2 (0.71%) IPsec
8 2 (0.71%) iSCSI
8 2 (0.71%) MPLS
8 2 (0.71%) OSPF
8 2 (0.71%) Remote Desktop
8 2 (0.71%) VoIP
8 2 (0.71%) Wi-Fi
Database & Business Intelligence
1 18 (6.36%) SQL Server
2 9 (3.18%) SQL Server Reporting Services
3 6 (2.12%) PowerCenter
3 6 (2.12%) SQL Server Integration Services
4 4 (1.41%) Big Data
5 3 (1.06%) MS Access
6 2 (0.71%) MySQL
6 2 (0.71%) PostgreSQL
7 1 (0.35%) BusinessObjects
7 1 (0.35%) Crystal Reports
7 1 (0.35%) MongoDB
7 1 (0.35%) Power BI
7 1 (0.35%) Relational Database
7 1 (0.35%) SQL Server 2008
7 1 (0.35%) SQL Server 2012
7 1 (0.35%) SQL Server Analysis Services
Development Applications
1 11 (3.89%) JIRA
2 5 (1.77%) Git (software)
2 5 (1.77%) Jenkins
2 5 (1.77%) TeamCity
2 5 (1.77%) Visual Studio
3 4 (1.41%) Octopus Deploy
4 3 (1.06%) Atlassian Bamboo
5 2 (0.71%) Bitbucket
5 2 (0.71%) ClearCase
5 2 (0.71%) Eclipse
5 2 (0.71%) Visual Studio Team System
6 1 (0.35%) NuGet
6 1 (0.35%) Subversion
6 1 (0.35%) Team Foundation Server
General
1 90 (31.80%) Finance
2 31 (10.95%) Back Office
3 24 (8.48%) Military
4 14 (4.95%) Telecoms
5 13 (4.59%) Banking
6 12 (4.24%) Advertising
7 10 (3.53%) Billing
8 7 (2.47%) Retail
9 6 (2.12%) Legal
9 6 (2.12%) Marketing
10 2 (0.71%) Financial Institution
10 2 (0.71%) Manufacturing
10 2 (0.71%) Publishing
11 1 (0.35%) Electronics
11 1 (0.35%) Front Office
11 1 (0.35%) Investment Banking
11 1 (0.35%) Private Banking
Job Titles
1 48 (16.96%) Analyst
2 45 (15.90%) Delivery Manager
3 39 (13.78%) Service Manager
4 30 (10.60%) Services Delivery Manager
5 21 (7.42%) Infrastructure Engineer
5 21 (7.42%) Service Analyst
6 19 (6.71%) Team Leader
7 15 (5.30%) IT Manager
8 14 (4.95%) DevOps Engineer
8 14 (4.95%) Infrastructure Specialist
8 14 (4.95%) Services Delivery Analyst
9 13 (4.59%) Consultant
10 12 (4.24%) ITIL Service Analyst
11 9 (3.18%) Agile Delivery Manager
11 9 (3.18%) Applications Support
11 9 (3.18%) Head of Delivery
11 9 (3.18%) Head of Service Delivery
11 9 (3.18%) Infrastructure Manager
11 9 (3.18%) Project Manager
11 9 (3.18%) Technical Analyst
Libraries, Frameworks & Software Standards
1 13 (4.59%) .NET
2 9 (3.18%) XML
3 7 (2.47%) XSL
4 6 (2.12%) Web Services
5 4 (1.41%) AngularJS
6 3 (1.06%) Node.js
7 2 (0.71%) CSS
7 2 (0.71%) HTML
7 2 (0.71%) HTML5
7 2 (0.71%) JSON
7 2 (0.71%) REST
7 2 (0.71%) SOAP
8 1 (0.35%) Apache Flex
8 1 (0.35%) COM
8 1 (0.35%) Flash
8 1 (0.35%) J2EE
8 1 (0.35%) Kafka
8 1 (0.35%) Middleware
8 1 (0.35%) WebSphere MQ
Miscellaneous
1 26 (9.19%) Analytical Skills
2 23 (8.13%) User Experience
3 20 (7.07%) Management Information System
4 11 (3.89%) Fat Client
4 11 (3.89%) Thin Client
5 10 (3.53%) Blackberry
5 10 (3.53%) Data Centre
5 10 (3.53%) Replication
6 6 (2.12%) Virtual Team
7 5 (1.77%) Fintech
7 5 (1.77%) Smartphone
8 4 (1.41%) Handset
8 4 (1.41%) IVR
8 4 (1.41%) Social Network
8 4 (1.41%) Video Conferencing
9 3 (1.06%) Computer Science
10 2 (0.71%) Clustering
10 2 (0.71%) CMDB
10 2 (0.71%) RIA
10 2 (0.71%) W3C
Operating Systems
1 89 (31.45%) Windows
2 43 (15.19%) Windows Server
3 29 (10.25%) Linux
4 21 (7.42%) Windows Server 2008
5 16 (5.65%) Unix
5 16 (5.65%) Windows 10
6 14 (4.95%) Windows Server 2012
7 12 (4.24%) CentOS
8 10 (3.53%) Windows 7
9 9 (3.18%) Solaris
10 8 (2.83%) AIX
11 3 (1.06%) Red Hat Enterprise Linux
12 1 (0.35%) Apple iOS
12 1 (0.35%) Windows 8
12 1 (0.35%) Windows Vista
Processes & Methodologies
1 117 (41.34%) ITIL
2 56 (19.79%) Service Management
3 50 (17.67%) Project Management
4 37 (13.07%) Continuous Improvement
5 36 (12.72%) ITSM
6 33 (11.66%) Agile Software Development
7 31 (10.95%) DevOps
8 30 (10.60%) Incident Management
9 29 (10.25%) Change Management
10 25 (8.83%) Line Management
11 21 (7.42%) ITIL V3
11 21 (7.42%) People Management
12 20 (7.07%) CRM
12 20 (7.07%) Presales
12 20 (7.07%) Problem Management
12 20 (7.07%) Quality Management
13 18 (6.36%) Trend Analysis
14 16 (5.65%) Business Analysis
14 16 (5.65%) Document Management
14 16 (5.65%) Stakeholder Management
Programming Languages
1 31 (10.95%) SQL
2 29 (10.25%) PowerShell
3 13 (4.59%) C#
4 9 (3.18%) Python
5 8 (2.83%) Java
6 7 (2.47%) T-SQL
7 5 (1.77%) Bash Shell
7 5 (1.77%) Perl
8 4 (1.41%) JavaScript
8 4 (1.41%) VBScript
9 3 (1.06%) C
9 3 (1.06%) Shell Script
10 2 (0.71%) PHP
11 1 (0.35%) C++
11 1 (0.35%) Go
11 1 (0.35%) Ruby
11 1 (0.35%) Scala
11 1 (0.35%) VB
Qualifications
1 23 (8.13%) Degree
2 12 (4.24%) Security Cleared
3 11 (3.89%) SC Cleared
4 8 (2.83%) MCSE
4 8 (2.83%) Microsoft Certification
5 6 (2.12%) ITIL Foundation Certificate
6 4 (1.41%) ITIL Certification
7 3 (1.06%) CISSP
8 2 (0.71%) AAT
8 2 (0.71%) CCNP
8 2 (0.71%) Cisco Certification
8 2 (0.71%) CISM
8 2 (0.71%) CRISC
8 2 (0.71%) DBS Check
8 2 (0.71%) MCSA
8 2 (0.71%) MCTS
8 2 (0.71%) VMware Certified Professional (VCP)
9 1 (0.35%) AWS Certification
9 1 (0.35%) IISP
9 1 (0.35%) ISACA
Quality Assurance & Compliance
1 42 (14.84%) SLA
2 12 (4.24%) COBIT
3 8 (2.83%) ISO/IEC 27001
4 4 (1.41%) ISO/IEC 20000
5 3 (1.06%) PCI DSS
5 3 (1.06%) QA
6 2 (0.71%) Data Quality
6 2 (0.71%) GDPR
6 2 (0.71%) WAI
7 1 (0.35%) Actionable Recommendations
7 1 (0.35%) Sarbanes-Oxley
7 1 (0.35%) Solvency II
System Software
1 61 (21.55%) Active Directory
2 33 (11.66%) VMware Infrastructure
3 24 (8.48%) XenApp
4 21 (7.42%) XenDesktop
5 20 (7.07%) Microsoft App-V
6 15 (5.30%) VMware ESXi
7 9 (3.18%) DFS Replication
7 9 (3.18%) Hyper-V
8 7 (2.47%) Xen
9 4 (1.41%) BitLocker
10 3 (1.06%) Docker
11 2 (0.71%) Virtual Desktop
11 2 (0.71%) Virtual Machines
12 1 (0.35%) Terminal Services
12 1 (0.35%) Virtual Servers
12 1 (0.35%) vSphere
Systems Management
1 21 (7.42%) SCCM
2 17 (6.01%) SCOM
3 16 (5.65%) SCOrch
4 9 (3.18%) XenMobile
5 6 (2.12%) vRealize
6 5 (1.77%) Ansible
6 5 (1.77%) Norton AntiVirus
7 4 (1.41%) Puppet
8 3 (1.06%) HP Data Protector
8 3 (1.06%) Opscode Chef
9 2 (0.71%) Forefront Identity Manager
9 2 (0.71%) Microsoft Clustering
9 2 (0.71%) Microsoft Data Protection Manager
9 2 (0.71%) Microsoft Intune
9 2 (0.71%) NetBackup
9 2 (0.71%) SafeCom
9 2 (0.71%) SCDPM
9 2 (0.71%) SCSM
9 2 (0.71%) SCVMM
10 1 (0.35%) NetApp OnCommand
Vendors
1 94 (33.22%) Microsoft
2 49 (17.31%) Citrix
3 44 (15.55%) VMware
4 25 (8.83%) Xerox
5 18 (6.36%) HP
6 14 (4.95%) AppSense
7 13 (4.59%) Cisco
8 12 (4.24%) Red Hat
9 11 (3.89%) Sun
10 10 (3.53%) 3PAR
11 8 (2.83%) EMC
11 8 (2.83%) NetApp
12 7 (2.47%) Brocade
12 7 (2.47%) IBM
12 7 (2.47%) Remedy
13 6 (2.12%) Google
13 6 (2.12%) Informatica
13 6 (2.12%) Mitel
13 6 (2.12%) Siebel
13 6 (2.12%) TIBCO