Period
to 5 December 2019

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 5 December 2019 with a comparison to the same period in the previous 2 years.

Service Delivery
Central London > City of London
6 months to
5 Dec 2019
Same period 2018 Same period 2017
Rank 127 180 102
Rank change year-on-year +53 -78 +5
Permanent jobs citing Service Delivery 229 193 300
As % of all permanent IT jobs advertised in the City of London 2.30% 1.72% 2.93%
As % of the Processes & Methodologies category 2.46% 1.86% 3.14%
Number of salaries quoted 173 168 259
City of London median annual salary £57,500 £59,250 £52,500
Median salary % change year-on-year -2.95% +12.86% -4.55%
10th Percentile £27,650 £29,910 £31,250
90th Percentile £86,250 £91,500 £72,500
Central London median annual salary £56,319 £60,000 £52,500
% change year-on-year -6.14% +14.29% -4.55%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9,300 10,393 9,548
As % of all permanent IT jobs advertised in the City of London 93.60% 92.56% 93.30%
Number of salaries quoted 8,029 9,273 8,641
City of London median annual salary £67,500 £65,000 £60,000
Median salary % change year-on-year +3.85% +8.33% +1.69%
10th Percentile £37,950 £36,250 £36,250
90th Percentile £97,500 £95,000 £95,000
Central London median annual salary £65,000 £65,000 £60,000
% change year-on-year - +8.33% +4.35%

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the City of London.

Salary trend for Service Delivery in the City of London

Service Delivery
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 5 December 2019.

Salary histogram for Service Delivery in the City of London

Service Delivery
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the City of London region over the 6 months to 5 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -7 5 £40,000 +33.33%
Service Delivery
Central London

For the 6 months to 5 December 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Delivery.

1 85 (37.12%) Finance
2 81 (35.37%) ITIL
3 67 (29.26%) Windows
4 55 (24.02%) Microsoft
5 52 (22.71%) Project Management
6 46 (20.09%) Service Management
7 45 (19.65%) Active Directory
8 43 (18.78%) Agile Software Development
9 40 (17.47%) Azure
10 37 (16.16%) Change Management
11 36 (15.72%) SQL
12 35 (15.28%) Office 365
12 35 (15.28%) DevOps
13 34 (14.85%) PowerShell
14 32 (13.97%) Problem-Solving
15 31 (13.54%) VMware
15 31 (13.54%) Windows Server
16 29 (12.66%) Degree
17 28 (12.23%) VMware Infrastructure
18 24 (10.48%) Business Analysis
19 23 (10.04%) Windows 10
20 22 (9.61%) SAP
21 21 (9.17%) Microsoft Office
21 21 (9.17%) Citrix
21 21 (9.17%) SLA
21 21 (9.17%) DNS
22 20 (8.73%) Analytical Skills
23 19 (8.30%) Ansible
23 19 (8.30%) SQL Server
23 19 (8.30%) Linux

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (5.68%) MS Exchange
2 8 (3.49%) SharePoint
3 7 (3.06%) Exchange Server 2010
3 7 (3.06%) Exchange Server 2013
4 4 (1.75%) IIS
5 3 (1.31%) Elasticsearch
5 3 (1.31%) Skype for Business
6 2 (0.87%) Confluence
7 1 (0.44%) IBM Notes
7 1 (0.44%) SAS
7 1 (0.44%) WebSphere
Applications
1 21 (9.17%) Microsoft Office
2 3 (1.31%) Microsoft Project
3 2 (0.87%) Adobe Creative Suite
3 2 (0.87%) InVision
3 2 (0.87%) Microsoft PowerPoint
3 2 (0.87%) MS Visio
3 2 (0.87%) Sketch
4 1 (0.44%) Microsoft Excel
Business Applications
1 5 (2.18%) SAP CO
1 5 (2.18%) SAP FI
1 5 (2.18%) SAP FI/CO
2 2 (0.87%) CSG Singleview
2 2 (0.87%) Oracle EBS
2 2 (0.87%) Oracle EBS R12
3 1 (0.44%) Carpe Diem
3 1 (0.44%) Dynamics AX
3 1 (0.44%) Dynamics CRM
3 1 (0.44%) Dynamics NAV
3 1 (0.44%) Elite 3E
3 1 (0.44%) Hyperion Planning
Cloud Services
1 40 (17.47%) Azure
2 35 (15.28%) Office 365
3 14 (6.11%) AWS
4 9 (3.93%) Power Platform
5 8 (3.49%) Azure Active Directory
6 6 (2.62%) AWS CloudFormation
6 6 (2.62%) GitHub
6 6 (2.62%) SaaS
7 4 (1.75%) Dynamics 365
8 1 (0.44%) Adobe Creative Cloud
8 1 (0.44%) Amazon ECS
8 1 (0.44%) Google Analytics
8 1 (0.44%) IaaS
8 1 (0.44%) OneDrive
8 1 (0.44%) OpenShift
8 1 (0.44%) PaaS
Communications & Networking
1 21 (9.17%) DNS
2 14 (6.11%) DHCP
3 12 (5.24%) TCP/IP
4 10 (4.37%) Firewall
5 9 (3.93%) SAN
6 8 (3.49%) Network Security
7 5 (2.18%) Intranet
8 4 (1.75%) Internet
8 4 (1.75%) Skype
8 4 (1.75%) SMTP
8 4 (1.75%) VLAN
9 3 (1.31%) Fibre Channel
9 3 (1.31%) iSCSI
10 2 (0.87%) BGP
10 2 (0.87%) Cisco ASA
10 2 (0.87%) MPLS
10 2 (0.87%) Multicast
10 2 (0.87%) OSPF
10 2 (0.87%) Remote Desktop
10 2 (0.87%) WAN
Database & Business Intelligence
1 19 (8.30%) SQL Server
2 12 (5.24%) PostgreSQL
3 11 (4.80%) SQL Server Analysis Services
4 9 (3.93%) InfluxDB
4 9 (3.93%) Power BI
5 8 (3.49%) Oracle Database
6 7 (3.06%) Data Warehouse
6 7 (3.06%) NoSQL
7 6 (2.62%) HBase
7 6 (2.62%) Microsoft Analysis Services
7 6 (2.62%) MongoDB
7 6 (2.62%) MySQL
7 6 (2.62%) OpenTSDB
7 6 (2.62%) Oracle Database 12c
7 6 (2.62%) RDBMS
7 6 (2.62%) Relational Database
7 6 (2.62%) SQL Server Integration Services
7 6 (2.62%) SQL Server Reporting Services
8 5 (2.18%) SAP BW
8 5 (2.18%) SQL Server 2016
Development Applications
1 11 (4.80%) Jenkins
2 10 (4.37%) Git (software)
3 7 (3.06%) JIRA
3 7 (3.06%) Octopus Deploy
4 6 (2.62%) Atlassian Bamboo
4 6 (2.62%) Bitbucket
4 6 (2.62%) Oracle APEX
4 6 (2.62%) TeamCity
5 4 (1.75%) InstallShield
5 4 (1.75%) MSI
5 4 (1.75%) WinDbg
6 1 (0.44%) Eclipse
6 1 (0.44%) Visual Studio
General
1 85 (37.12%) Finance
2 19 (8.30%) Telecoms
3 18 (7.86%) Marketing
4 11 (4.80%) Banking
5 9 (3.93%) Law
6 8 (3.49%) Financial Institution
6 8 (3.49%) Public Sector
7 7 (3.06%) Legal
8 5 (2.18%) Investment Banking
9 4 (1.75%) Electronics
9 4 (1.75%) Manufacturing
9 4 (1.75%) Retail
10 3 (1.31%) Front Office
10 3 (1.31%) Retail Banking
11 2 (0.87%) Aerospace
11 2 (0.87%) Back Office
11 2 (0.87%) Billing
11 2 (0.87%) Digital Economy
12 1 (0.44%) Advertising
12 1 (0.44%) Housing Association
Job Titles
1 50 (21.83%) Analyst
2 32 (13.97%) Service Manager
3 26 (11.35%) Delivery Manager
4 20 (8.73%) IT Manager
5 18 (7.86%) Business Analyst
6 17 (7.42%) Service Delivery Manager
7 15 (6.55%) Service Analyst
7 15 (6.55%) Support Engineer
8 13 (5.68%) SAP Analyst
8 13 (5.68%) Service Delivery Analyst
9 11 (4.80%) Infrastructure Engineer
9 11 (4.80%) SAP Business Analyst
10 10 (4.37%) 2nd Line Engineer
10 10 (4.37%) Database Engineer
10 10 (4.37%) Support Analyst
11 9 (3.93%) Consultant
11 9 (3.93%) IT Support
11 9 (3.93%) Professional Services Director
11 9 (3.93%) Project Manager
11 9 (3.93%) Services Director
Libraries, Frameworks & Software Standards
1 3 (1.31%) Flash
2 2 (0.87%) .NET
2 2 (0.87%) Web Services
3 1 (0.44%) Keras
3 1 (0.44%) Matplotlib
3 1 (0.44%) MDX
3 1 (0.44%) Natural Language Processing
3 1 (0.44%) NumPy
3 1 (0.44%) Pandas
3 1 (0.44%) scikit-learn
3 1 (0.44%) TensorFlow
Miscellaneous
1 20 (8.73%) Analytical Skills
2 19 (8.30%) Management Information System
3 14 (6.11%) Public Cloud
4 9 (3.93%) Replication
5 7 (3.06%) Private Cloud
6 6 (2.62%) Blog
6 6 (2.62%) Hybrid Cloud
6 6 (2.62%) Reinsurance
7 4 (1.75%) Enterprise Software
7 4 (1.75%) User Experience
7 4 (1.75%) Video Conferencing
8 3 (1.31%) Data Centre
8 3 (1.31%) Data Structures
8 3 (1.31%) Enterprise Storage
8 3 (1.31%) FMCG
8 3 (1.31%) Virtual Team
9 2 (0.87%) Data Protection Act
9 2 (0.87%) Hedge funds
9 2 (0.87%) Self-Motivation
9 2 (0.87%) Smartphone
Operating Systems
1 67 (29.26%) Windows
2 31 (13.54%) Windows Server
3 23 (10.04%) Windows 10
4 19 (8.30%) Linux
5 11 (4.80%) Windows 7
6 8 (3.49%) Mac OS
7 7 (3.06%) Windows Server 2012
8 6 (2.62%) Windows Server 2008
9 4 (1.75%) Windows Server 2003
10 2 (0.87%) Red Hat Enterprise Linux
11 1 (0.44%) Android
11 1 (0.44%) Apple iOS
11 1 (0.44%) Unix
Processes & Methodologies
1 81 (35.37%) ITIL
2 52 (22.71%) Project Management
3 46 (20.09%) Service Management
4 43 (18.78%) Agile Software Development
5 37 (16.16%) Change Management
6 35 (15.28%) DevOps
7 32 (13.97%) Problem-Solving
8 24 (10.48%) Business Analysis
9 19 (8.30%) ITSM
10 18 (7.86%) Configuration Management
10 18 (7.86%) Continuous Improvement
10 18 (7.86%) Decision-Making
11 17 (7.42%) SDLC
12 16 (6.99%) Infrastructure Engineering
12 16 (6.99%) Security Patching
12 16 (6.99%) Stakeholder Management
13 15 (6.55%) Project Delivery
14 14 (6.11%) Problem Management
15 13 (5.68%) Infrastructure as Code
15 13 (5.68%) Open Source
Programming Languages
1 36 (15.72%) SQL
2 34 (14.85%) PowerShell
3 19 (8.30%) Python
4 16 (6.99%) Bash Shell
5 12 (5.24%) PL/SQL
6 5 (2.18%) T-SQL
7 4 (1.75%) Java
7 4 (1.75%) VBScript
8 2 (0.87%) C
9 1 (0.44%) C#
9 1 (0.44%) C++
9 1 (0.44%) Data Analysis Expressions (DAX)
9 1 (0.44%) Perl
9 1 (0.44%) R
Qualifications
1 29 (12.66%) Degree
2 7 (3.06%) Microsoft Certification
3 5 (2.18%) PRINCE2 Certification
4 4 (1.75%) ITIL Certification
5 3 (1.31%) Cisco Certification
5 3 (1.31%) MCSE
5 3 (1.31%) SC Cleared
5 3 (1.31%) Security Cleared
5 3 (1.31%) Six Sigma Master Black Belt
5 3 (1.31%) Six Sigma Yellow Belt
6 2 (0.87%) CCNP
7 1 (0.44%) (ISC)2 CCSP
7 1 (0.44%) CCSP
7 1 (0.44%) CISA
7 1 (0.44%) CISM
7 1 (0.44%) CISSP
7 1 (0.44%) Computer Science Degree
7 1 (0.44%) CRISC
7 1 (0.44%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 21 (9.17%) SLA
2 7 (3.06%) ISO/IEC 27001
3 4 (1.75%) COBIT
3 4 (1.75%) PMO
4 3 (1.31%) NIST
5 2 (0.87%) Data Quality
5 2 (0.87%) ISO 22301
5 2 (0.87%) PCI DSS
5 2 (0.87%) QA
6 1 (0.44%) GDPR
6 1 (0.44%) ITGC
6 1 (0.44%) PMBOK
6 1 (0.44%) Sarbanes-Oxley
System Software
1 45 (19.65%) Active Directory
2 28 (12.23%) VMware Infrastructure
3 15 (6.55%) Docker
4 10 (4.37%) Hyper-V
5 9 (3.93%) XenApp
6 6 (2.62%) VMware Workstation
7 5 (2.18%) vSphere
8 3 (1.31%) VMware ESXi
9 2 (0.87%) Virtual Desktop
9 2 (0.87%) VMware Server
10 1 (0.44%) Microsoft App-V
10 1 (0.44%) Virtual Machines
10 1 (0.44%) XenDesktop
Systems Management
1 19 (8.30%) Ansible
2 17 (7.42%) SCCM
3 14 (6.11%) Terraform
4 13 (5.68%) Opscode Chef
5 11 (4.80%) Puppet
6 9 (3.93%) Grafana
7 7 (3.06%) Kubernetes
8 6 (2.62%) Data Guard
8 6 (2.62%) Oracle Enterprise Manager
8 6 (2.62%) Oracle RMAN
8 6 (2.62%) Prometheus
9 5 (2.18%) vCenter Server
9 5 (2.18%) WSUS
10 4 (1.75%) Failover Clustering
10 4 (1.75%) Jamf Pro
10 4 (1.75%) Nagios
10 4 (1.75%) Perfmon
10 4 (1.75%) Tivoli
10 4 (1.75%) Tivoli Storage Manager
11 3 (1.31%) Kibana
Vendors
1 55 (24.02%) Microsoft
2 31 (13.54%) VMware
3 22 (9.61%) SAP
4 21 (9.17%) Citrix
5 15 (6.55%) Oracle
6 12 (5.24%) Veeam
7 10 (4.37%) Salesforce.com
8 8 (3.49%) Red Hat
9 6 (2.62%) Atlassian
9 6 (2.62%) Cisco
10 4 (1.75%) Adobe
10 4 (1.75%) IBM
10 4 (1.75%) iManage
10 4 (1.75%) Lumension
11 3 (1.31%) 3PAR
11 3 (1.31%) CheckPoint
11 3 (1.31%) CommVault
11 3 (1.31%) NetApp
11 3 (1.31%) Palo Alto
11 3 (1.31%) SonicWALL