Period
to 14 November 2018

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 14 November 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
Central London > City of London
6 months to
14 Nov 2018
Same period 2017 Same period 2016
Rank 175 113 110
Rank change year-on-year -62 -3 +7
Permanent jobs citing Service Delivery 192 280 315
As % of all permanent IT jobs advertised in the City of London 1.72% 2.74% 2.70%
As % of the Processes & Methodologies category 1.87% 2.99% 2.98%
Number of salaries quoted 163 239 287
City of London median annual salary £60,000 £52,500 £57,500
Median salary % change year-on-year +14.29% -8.70% +9.52%
10th Percentile £31,210 £31,250 £28,500
90th Percentile £90,000 £77,500 £83,750
Central London median annual salary £58,500 £50,000 £55,000
% change year-on-year +17.00% -9.09% +4.76%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 10,253 9,376 10,574
As % of all permanent IT jobs advertised in the City of London 91.61% 91.65% 90.53%
Number of salaries quoted 9,140 8,474 9,637
City of London median annual salary £65,000 £60,000 £60,000
Median salary % change year-on-year +8.33% - +4.35%
10th Percentile £37,000 £36,000 £35,000
90th Percentile £95,000 £93,750 £90,000
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% -

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the City of London.

Salary trend for Service Delivery in the City of London

Service Delivery
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 14 November 2018.

Salary histogram for Service Delivery in the City of London

Service Delivery
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the City of London region over the 6 months to 14 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -9 1 £30,000 -
Service Delivery
Central London

For the 6 months to 14 November 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Delivery.

1 86 (44.79%) ITIL
2 79 (41.15%) Finance
3 56 (29.17%) Windows
4 55 (28.65%) Microsoft
5 47 (24.48%) Active Directory
6 43 (22.40%) Windows Server
7 39 (20.31%) Microsoft Azure
8 37 (19.27%) Office 365
9 34 (17.71%) SQL
10 32 (16.67%) Service Management
11 30 (15.63%) Project Management
12 29 (15.10%) VMware
12 29 (15.10%) Agile Software Development
13 26 (13.54%) VMware Infrastructure
13 26 (13.54%) Data Centre
14 24 (12.50%) SQL Server
15 23 (11.98%) Amazon AWS
16 21 (10.94%) Stakeholder Management
16 21 (10.94%) Firewall
16 21 (10.94%) Banking
16 21 (10.94%) MS Exchange
17 20 (10.42%) Citrix
18 18 (9.38%) SLA
18 18 (9.38%) Analytical Skills
18 18 (9.38%) Problem Management
18 18 (9.38%) Problem-Solving
19 17 (8.85%) Hyper-V
19 17 (8.85%) Degree
19 17 (8.85%) LAN
19 17 (8.85%) Linux

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (10.94%) MS Exchange
2 7 (3.65%) Skype for Business
3 4 (2.08%) Anypoint
3 4 (2.08%) SharePoint
4 3 (1.56%) CMS
5 2 (1.04%) Apache Solr
6 1 (0.52%) Apache Airflow
6 1 (0.52%) BizTalk Server
6 1 (0.52%) Confluence
6 1 (0.52%) Exchange Server 2010
6 1 (0.52%) IIS
6 1 (0.52%) Luigi
6 1 (0.52%) SharePoint 2010
6 1 (0.52%) SharePoint Server
Applications
1 16 (8.33%) Microsoft Office
2 7 (3.65%) Microsoft Excel
3 5 (2.60%) Microsoft PowerPoint
4 1 (0.52%) Microsoft Project
4 1 (0.52%) MS Visio
Business Applications
1 5 (2.60%) BusinessWorks
2 3 (1.56%) Dynamics CRM
3 2 (1.04%) Academy Revenues and Benefits
4 1 (0.52%) Dynamics AX
4 1 (0.52%) Dynamics NAV
4 1 (0.52%) Elite 3E
4 1 (0.52%) SAP CO
4 1 (0.52%) SAP FI
4 1 (0.52%) SAP FI/CO
Cloud Services
1 39 (20.31%) Microsoft Azure
2 37 (19.27%) Office 365
3 23 (11.98%) Amazon AWS
4 15 (7.81%) SaaS
5 10 (5.21%) Amazon EC2
6 8 (4.17%) AWS CloudFormation
7 5 (2.60%) IaaS
8 4 (2.08%) Azure Active Directory
8 4 (2.08%) Boomi
8 4 (2.08%) PaaS
9 3 (1.56%) Dynamics 365
10 1 (0.52%) Amazon CloudWatch
10 1 (0.52%) Amazon Kinesis
10 1 (0.52%) Amazon S3
10 1 (0.52%) Dropbox
10 1 (0.52%) Serverless
10 1 (0.52%) Slack
Communications & Networking
1 21 (10.94%) Firewall
2 17 (8.85%) LAN
3 14 (7.29%) VPN
4 13 (6.77%) Network Security
5 12 (6.25%) WLAN
6 11 (5.73%) DHCP
6 11 (5.73%) TCP/IP
7 10 (5.21%) WAN
8 9 (4.69%) DNS
8 9 (4.69%) MPLS
8 9 (4.69%) SAN
8 9 (4.69%) Skype
9 8 (4.17%) VoIP
10 7 (3.65%) Cisco IOS
11 5 (2.60%) Cisco ASA
11 5 (2.60%) NetScaler
11 5 (2.60%) Wireless
12 4 (2.08%) Cisco Nexus
12 4 (2.08%) VLAN
12 4 (2.08%) Wireshark
Database & Business Intelligence
1 24 (12.50%) SQL Server
2 3 (1.56%) Apache Cassandra
2 3 (1.56%) Apache Hive
2 3 (1.56%) Big Data
2 3 (1.56%) HBase
2 3 (1.56%) MariaDB
2 3 (1.56%) MySQL
2 3 (1.56%) Relational Database
2 3 (1.56%) Scylla
2 3 (1.56%) SQL Server 2014
2 3 (1.56%) SQL Server 2016
3 2 (1.04%) Azure SQL Database
3 2 (1.04%) Data Warehouse
3 2 (1.04%) PostgreSQL
3 2 (1.04%) SQL Server Reporting Services
4 1 (0.52%) KDB
4 1 (0.52%) Looker
4 1 (0.52%) PowerCenter
4 1 (0.52%) Redis
4 1 (0.52%) Sybase ASE
Development Applications
1 12 (6.25%) Jenkins
2 7 (3.65%) Git (software)
2 7 (3.65%) GitLab
3 5 (2.60%) Maven
4 2 (1.04%) JIRA
5 1 (0.52%) MSI
General
1 79 (41.15%) Finance
2 21 (10.94%) Banking
3 9 (4.69%) Legal
4 8 (4.17%) Financial Institution
4 8 (4.17%) Law
4 8 (4.17%) Telecoms
5 6 (3.13%) Retail
6 4 (2.08%) Advertising
7 3 (1.56%) Billing
7 3 (1.56%) Front Office
8 2 (1.04%) French Language
8 2 (1.04%) German Language
8 2 (1.04%) Investment Banking
8 2 (1.04%) Military
8 2 (1.04%) Pharmaceutical
9 1 (0.52%) Back Office
9 1 (0.52%) Marketing
9 1 (0.52%) Private Banking
Job Titles
1 32 (16.67%) Analyst
2 30 (15.63%) Service Manager
3 22 (11.46%) IT Manager
3 22 (11.46%) Services Delivery Manager
4 21 (10.94%) Delivery Manager
5 14 (7.29%) Head of Infrastructure
5 14 (7.29%) IT Support
6 13 (6.77%) Head of Operations
7 11 (5.73%) Support Analyst
8 10 (5.21%) Business Analyst
8 10 (5.21%) Infrastructure Manager
9 9 (4.69%) Architect
9 9 (4.69%) Desktop Support
9 9 (4.69%) IT Services Manager
10 8 (4.17%) IT Analyst
11 7 (3.65%) DevOps Engineer
11 7 (3.65%) Infrastructure Services Manager
11 7 (3.65%) Linux DevOps Engineer
11 7 (3.65%) Linux/Unix DevOps
11 7 (3.65%) Senior DevOps Engineer
Libraries, Frameworks & Software Standards
1 8 (4.17%) Web Services
2 7 (3.65%) RabbitMQ
3 5 (2.60%) .NET
3 5 (2.60%) TIBCO EMS
4 4 (2.08%) CSS
4 4 (2.08%) HTML
4 4 (2.08%) Kafka
5 3 (1.56%) LDAP
6 2 (1.04%) JSON
6 2 (1.04%) XML
6 2 (1.04%) XMPP
7 1 (0.52%) FIX Protocol
7 1 (0.52%) jQuery
7 1 (0.52%) Middleware
7 1 (0.52%) RESTful
7 1 (0.52%) Spring
7 1 (0.52%) WSDL
7 1 (0.52%) XSLT
Miscellaneous
1 26 (13.54%) Data Centre
2 18 (9.38%) Analytical Skills
3 15 (7.81%) Management Information System
4 11 (5.73%) Microsoft Licensing
5 9 (4.69%) Blackberry
5 9 (4.69%) Fintech
5 9 (4.69%) Self-Motivation
6 8 (4.17%) Hedge funds
7 7 (3.65%) BYOD
7 7 (3.65%) Hybrid Cloud
8 6 (3.13%) Computer Science
8 6 (3.13%) Enterprise Software
9 5 (2.60%) User Experience
10 4 (2.08%) Wiki
11 3 (1.56%) Taxonomies
11 3 (1.56%) Video Conferencing
12 2 (1.04%) CMDB
12 2 (1.04%) Fat Client
12 2 (1.04%) iPad
12 2 (1.04%) iPhone
Operating Systems
1 56 (29.17%) Windows
2 43 (22.40%) Windows Server
3 17 (8.85%) Linux
4 13 (6.77%) Windows 10
4 13 (6.77%) Windows Server 2012
5 9 (4.69%) Windows Server 2008
6 8 (4.17%) Unix
6 8 (4.17%) Windows 7
7 5 (2.60%) Red Hat Enterprise Linux
8 3 (1.56%) Android
8 3 (1.56%) CentOS
9 1 (0.52%) Apple iOS
9 1 (0.52%) Mac OS X
9 1 (0.52%) Windows 8
Processes & Methodologies
1 86 (44.79%) ITIL
2 32 (16.67%) Service Management
3 30 (15.63%) Project Management
4 29 (15.10%) Agile Software Development
5 21 (10.94%) Stakeholder Management
6 18 (9.38%) Problem Management
6 18 (9.38%) Problem-Solving
7 16 (8.33%) DevOps
8 14 (7.29%) Cybersecurity
8 14 (7.29%) ITSM
9 12 (6.25%) Deployment Automation
9 12 (6.25%) PRINCE2
10 11 (5.73%) Business Analysis
10 11 (5.73%) CRM
10 11 (5.73%) Infrastructure Engineering
10 11 (5.73%) Risk Management
10 11 (5.73%) Software Licensing
11 10 (5.21%) Business Continuity
11 10 (5.21%) Change Management
11 10 (5.21%) Information Security
Programming Languages
1 34 (17.71%) SQL
2 12 (6.25%) C#
3 11 (5.73%) PowerShell
4 10 (5.21%) Java
5 6 (3.13%) T-SQL
6 4 (2.08%) C
6 4 (2.08%) JavaScript
6 4 (2.08%) Python
6 4 (2.08%) VB
7 2 (1.04%) Bash Shell
7 2 (1.04%) Perl
7 2 (1.04%) Shell Script
8 1 (0.52%) C++
8 1 (0.52%) Korn
8 1 (0.52%) Ruby
Qualifications
1 17 (8.85%) Degree
2 10 (5.21%) CISSP
3 9 (4.69%) ITIL Certification
4 8 (4.17%) Cisco Certification
5 7 (3.65%) CCNP
6 6 (3.13%) CCNA
6 6 (3.13%) DBS Check
7 5 (2.60%) CISA
7 5 (2.60%) CISM
7 5 (2.60%) Computer Science Degree
8 4 (2.08%) CCDA
8 4 (2.08%) CCDP
8 4 (2.08%) CCSA
8 4 (2.08%) SC Cleared
8 4 (2.08%) Security Cleared
9 3 (1.56%) CEH
9 3 (1.56%) GIAC
10 2 (1.04%) CRISC
10 2 (1.04%) Microsoft Certification
10 2 (1.04%) PRINCE2 Certification
Quality Assurance & Compliance
1 18 (9.38%) SLA
2 10 (5.21%) QA
3 8 (4.17%) GDPR
4 5 (2.60%) COBIT
5 4 (2.08%) PMO
6 3 (1.56%) ISO/IEC 20000
7 2 (1.04%) ISO/IEC 27001
7 2 (1.04%) Sarbanes-Oxley
7 2 (1.04%) Solvency II
8 1 (0.52%) Data Quality
System Software
1 47 (24.48%) Active Directory
2 26 (13.54%) VMware Infrastructure
3 17 (8.85%) Hyper-V
4 12 (6.25%) Docker
5 6 (3.13%) XenApp
6 4 (2.08%) VMware Workstation
7 3 (1.56%) Apache ZooKeeper
7 3 (1.56%) HDFS
7 3 (1.56%) Microsoft App-V
8 2 (1.04%) VMware ESXi
8 2 (1.04%) XenDesktop
9 1 (0.52%) BitLocker
9 1 (0.52%) Virtual Desktop
9 1 (0.52%) Virtual Machines
Systems Management
1 11 (5.73%) Kubernetes
2 8 (4.17%) Terraform
3 6 (3.13%) SCCM
4 4 (2.08%) SolarWinds Orion
4 4 (2.08%) TrustSec
5 3 (1.56%) Ansible
5 3 (1.56%) Oozie
6 2 (1.04%) Cisco CUCM
6 2 (1.04%) Grafana
6 2 (1.04%) ITRS Geneos
6 2 (1.04%) Microsoft Intune
7 1 (0.52%) AirWatch
7 1 (0.52%) Control-M
7 1 (0.52%) Microsoft Data Protection Manager
7 1 (0.52%) Nagios
7 1 (0.52%) SCDPM
7 1 (0.52%) SCOM
7 1 (0.52%) SCOrch
7 1 (0.52%) SCSM
7 1 (0.52%) SCVMM
Vendors
1 55 (28.65%) Microsoft
2 29 (15.10%) VMware
3 20 (10.42%) Citrix
4 15 (7.81%) Cisco
5 5 (2.60%) Dell
5 5 (2.60%) ServiceNow
5 5 (2.60%) SolarWinds
5 5 (2.60%) TIBCO
6 4 (2.08%) CheckPoint
6 4 (2.08%) Infoblox
6 4 (2.08%) MuleSoft
6 4 (2.08%) NetApp
6 4 (2.08%) Riverbed
6 4 (2.08%) Software AG
6 4 (2.08%) webMethods
7 3 (1.56%) Google
7 3 (1.56%) Hortonworks
7 3 (1.56%) Samsung
8 2 (1.04%) BT
8 2 (1.04%) Verint