Period
to 22 January 2019

The following table provides summary statistics for permanent job vacancies advertised in the City of London with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 22 January 2019 with a comparison to the same period in the previous 2 years.

Services Delivery
Central London > City of London
6 months to
22 Jan 2019
Same period 2018 Same period 2017
Rank 179 99 115
Rank change year-on-year -80 +16 +44
Permanent jobs citing Service Delivery 167 327 261
As % of all permanent IT jobs advertised in the City of London 1.62% 3.12% 2.48%
As % of the Processes & Methodologies category 1.76% 3.35% 2.73%
Number of salaries quoted 138 286 242
City of London median annual salary £58,500 £55,000 £55,000
Median salary % change year-on-year +6.36% - +4.76%
10th Percentile £27,500 £33,750 £28,250
90th Percentile £95,000 £79,500 £82,125
Central London median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% -

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the City of London with a requirement for process or methodology skills.

All Process and Methodology Skills
City of London
Permanent vacancies with a requirement for process or methodology skills 9,474 9,750 9,552
As % of all permanent IT jobs advertised in the City of London 91.87% 93.15% 90.85%
Number of salaries quoted 8,423 8,693 8,702
City of London median annual salary £65,000 £60,000 £60,000
Median salary % change year-on-year +8.33% - +4.35%
10th Percentile £36,800 £36,250 £35,000
90th Percentile £95,000 £95,000 £92,500
Central London median annual salary £65,000 £60,000 £57,500
% change year-on-year +8.33% +4.35% -

Service Delivery
Job Vacancy Trend in the City of London

Job postings citing Service Delivery as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Delivery in the City of London

Service Delivery
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in the City of London.

Salary trend for Service Delivery in the City of London

Service Delivery
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Delivery in the City of London over the 6 months to 22 January 2019.

Salary histogram for Service Delivery in the City of London

Service Delivery
Job Locations in the City of London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the City of London region over the 6 months to 22 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London Bridge -4 2 £38,416 -
Service Delivery
Central London

For the 6 months to 22 January 2019, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region with a requirement for Service Delivery.

1 77 (46.11%) ITIL
2 73 (43.71%) Windows
3 61 (36.53%) Microsoft
4 56 (33.53%) Finance
5 52 (31.14%) Active Directory
6 47 (28.14%) Windows Server
7 42 (25.15%) Microsoft Azure
8 40 (23.95%) Office 365
9 28 (16.77%) SQL
10 27 (16.17%) VMware
11 26 (15.57%) Microsoft Office
11 26 (15.57%) Amazon AWS
12 24 (14.37%) Project Management
12 24 (14.37%) Service Management
13 23 (13.77%) Data Centre
14 22 (13.17%) Agile Software Development
15 21 (12.57%) VMware Infrastructure
16 20 (11.98%) Windows 10
16 20 (11.98%) MS Exchange
16 20 (11.98%) LAN
16 20 (11.98%) Problem-Solving
17 19 (11.38%) SQL Server
18 17 (10.18%) CRM
18 17 (10.18%) SLA
18 17 (10.18%) Banking
18 17 (10.18%) Windows 7
18 17 (10.18%) SaaS
19 16 (9.58%) Hyper-V
19 16 (9.58%) Citrix
20 15 (8.98%) Firewall

Service Delivery
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (11.98%) MS Exchange
2 6 (3.59%) BizTalk Server
3 5 (2.99%) IIS
4 4 (2.40%) CMS
4 4 (2.40%) Tomcat
5 2 (1.20%) Anypoint
5 2 (1.20%) Apache Solr
5 2 (1.20%) SharePoint
5 2 (1.20%) Skype for Business
6 1 (0.60%) Apache Airflow
6 1 (0.60%) Exchange Server 2010
6 1 (0.60%) Exchange Server 2013
6 1 (0.60%) Luigi
Applications
1 26 (15.57%) Microsoft Office
2 7 (4.19%) Microsoft Excel
3 5 (2.99%) Microsoft PowerPoint
4 1 (0.60%) Microsoft Project
4 1 (0.60%) MS Visio
Business Applications
1 2 (1.20%) BusinessWorks
1 2 (1.20%) Dynamics CRM
Cloud Services
1 42 (25.15%) Microsoft Azure
2 40 (23.95%) Office 365
3 26 (15.57%) Amazon AWS
4 17 (10.18%) SaaS
5 9 (5.39%) Amazon EC2
6 8 (4.79%) AWS CloudFormation
6 8 (4.79%) IaaS
7 6 (3.59%) Azure Active Directory
8 5 (2.99%) PaaS
9 3 (1.80%) Dropbox
9 3 (1.80%) Slack
10 2 (1.20%) Boomi
10 2 (1.20%) Dynamics 365
11 1 (0.60%) Amazon CloudWatch
11 1 (0.60%) Amazon Kinesis
11 1 (0.60%) Amazon S3
11 1 (0.60%) Mimecast
11 1 (0.60%) Serverless
Communications & Networking
1 20 (11.98%) LAN
2 15 (8.98%) Firewall
3 14 (8.38%) WLAN
4 13 (7.78%) MPLS
5 11 (6.59%) VPN
6 9 (5.39%) DHCP
6 9 (5.39%) Network Security
6 9 (5.39%) WAN
7 7 (4.19%) VLAN
7 7 (4.19%) VoIP
8 6 (3.59%) Cisco IOS
8 6 (3.59%) NetScaler
8 6 (3.59%) SAN
9 5 (2.99%) DNS
9 5 (2.99%) TCP/IP
10 4 (2.40%) Internet
11 3 (1.80%) Remote Desktop
11 3 (1.80%) Skype
12 2 (1.20%) Telepresence
12 2 (1.20%) WebEx
Database & Business Intelligence
1 19 (11.38%) SQL Server
2 5 (2.99%) SQL Server 2016
3 4 (2.40%) Azure SQL Database
4 3 (1.80%) Big Data
4 3 (1.80%) Data Warehouse
4 3 (1.80%) Relational Database
4 3 (1.80%) SAP BW
4 3 (1.80%) SQL Server 2014
5 2 (1.20%) Apache Cassandra
5 2 (1.20%) Apache Hive
5 2 (1.20%) HBase
5 2 (1.20%) MariaDB
5 2 (1.20%) MySQL
5 2 (1.20%) Scylla
5 2 (1.20%) SQL Server 2012
5 2 (1.20%) SQL Server Reporting Services
6 1 (0.60%) Amazon Redshift
6 1 (0.60%) Azkaban
6 1 (0.60%) PostgreSQL
6 1 (0.60%) Redis
Development Applications
1 9 (5.39%) Jenkins
2 7 (4.19%) Git (software)
2 7 (4.19%) GitLab
3 6 (3.59%) Eclipse
4 4 (2.40%) Octopus Deploy
4 4 (2.40%) TeamCity
5 2 (1.20%) Maven
6 1 (0.60%) InstallShield
6 1 (0.60%) JIRA
6 1 (0.60%) MSI
6 1 (0.60%) WinDbg
General
1 56 (33.53%) Finance
2 17 (10.18%) Banking
3 10 (5.99%) Law
4 8 (4.79%) Legal
5 7 (4.19%) Telecoms
6 5 (2.99%) Retail
7 4 (2.40%) Financial Institution
8 3 (1.80%) Advertising
8 3 (1.80%) Billing
9 2 (1.20%) Front Office
9 2 (1.20%) Marketing
9 2 (1.20%) Pharmaceutical
10 1 (0.60%) French Language
10 1 (0.60%) Games
10 1 (0.60%) German Language
10 1 (0.60%) Investment Banking
10 1 (0.60%) Multimedia
10 1 (0.60%) Wholesale Banking
Job Titles
1 27 (16.17%) Service Manager
2 24 (14.37%) Analyst
3 22 (13.17%) IT Support
4 17 (10.18%) Services Delivery Manager
5 16 (9.58%) Delivery Manager
5 16 (9.58%) Head of Infrastructure
6 15 (8.98%) Support Analyst
7 14 (8.38%) Infrastructure Manager
7 14 (8.38%) IT Analyst
8 13 (7.78%) Head of Operations
9 12 (7.19%) IT Support Analyst
10 11 (6.59%) Infrastructure Services Manager
11 10 (5.99%) IT Manager
12 9 (5.39%) Desktop Support
13 8 (4.79%) Desktop Analyst
13 8 (4.79%) Desktop Support Analyst
14 7 (4.19%) Administrator
14 7 (4.19%) Linux Engineer
14 7 (4.19%) Senior Linux Engineer
14 7 (4.19%) Support Assistant
Libraries, Frameworks & Software Standards
1 12 (7.19%) Web Services
2 7 (4.19%) .NET
2 7 (4.19%) RabbitMQ
3 4 (2.40%) JSON
4 3 (1.80%) CSS
4 3 (1.80%) HTML
4 3 (1.80%) Kafka
4 3 (1.80%) SAP Fiori
5 2 (1.20%) LDAP
5 2 (1.20%) TIBCO EMS
5 2 (1.20%) XMPP
6 1 (0.60%) J2EE
6 1 (0.60%) RESTful
6 1 (0.60%) Spring
6 1 (0.60%) WSDL
6 1 (0.60%) XML
Miscellaneous
1 23 (13.77%) Data Centre
2 11 (6.59%) BYOD
2 11 (6.59%) Management Information System
2 11 (6.59%) Microsoft Licensing
3 9 (5.39%) Analytical Skills
3 9 (5.39%) Blackberry
4 7 (4.19%) Hybrid Cloud
4 7 (4.19%) Wiki
5 5 (2.99%) Public Cloud
5 5 (2.99%) Self-Motivation
6 4 (2.40%) Clustering
6 4 (2.40%) Fintech
6 4 (2.40%) Private Cloud
6 4 (2.40%) User Experience
6 4 (2.40%) Video Conferencing
7 3 (1.80%) Enterprise Software
7 3 (1.80%) iPad
7 3 (1.80%) iPhone
7 3 (1.80%) Taxonomies
7 3 (1.80%) Virtual Team
Operating Systems
1 73 (43.71%) Windows
2 47 (28.14%) Windows Server
3 20 (11.98%) Windows 10
4 17 (10.18%) Windows 7
5 14 (8.38%) Windows Server 2008
6 10 (5.99%) Linux
6 10 (5.99%) Windows Server 2012
7 7 (4.19%) Android
7 7 (4.19%) Unix
8 3 (1.80%) Windows 8
9 2 (1.20%) CentOS
9 2 (1.20%) Red Hat Enterprise Linux
10 1 (0.60%) Apple iOS
10 1 (0.60%) Mac OS X
10 1 (0.60%) VMS
Processes & Methodologies
1 77 (46.11%) ITIL
2 24 (14.37%) Project Management
2 24 (14.37%) Service Management
3 22 (13.17%) Agile Software Development
4 20 (11.98%) Problem-Solving
5 17 (10.18%) CRM
6 14 (8.38%) Continuous Improvement
7 13 (7.78%) Deployment Automation
7 13 (7.78%) Matrix Management
8 11 (6.59%) DevOps
8 11 (6.59%) ITSM
8 11 (6.59%) Presales
8 11 (6.59%) Problem Management
8 11 (6.59%) Root Cause Analysis
8 11 (6.59%) Software Licensing
9 10 (5.99%) Change Management
10 9 (5.39%) Coaching
10 9 (5.39%) Cybersecurity
10 9 (5.39%) High Availability
10 9 (5.39%) IT Strategy
Programming Languages
1 28 (16.77%) SQL
2 14 (8.38%) PowerShell
3 11 (6.59%) C#
4 10 (5.99%) Java
5 3 (1.80%) JavaScript
5 3 (1.80%) T-SQL
5 3 (1.80%) VB
6 2 (1.20%) C
7 1 (0.60%) Python
7 1 (0.60%) VBScript
Qualifications
1 15 (8.98%) Degree
2 6 (3.59%) Cisco Certification
2 6 (3.59%) Computer Science Degree
3 4 (2.40%) ITIL Certification
3 4 (2.40%) Microsoft Certification
4 3 (1.80%) CCNA
4 3 (1.80%) CCNP
4 3 (1.80%) MCSE
4 3 (1.80%) Security Cleared
5 2 (1.20%) CCIE
5 2 (1.20%) CISSP
5 2 (1.20%) PRINCE2 Certification
5 2 (1.20%) SC Cleared
6 1 (0.60%) ACCA
6 1 (0.60%) CCDA
6 1 (0.60%) CCDP
6 1 (0.60%) CCSA
6 1 (0.60%) CIMA
6 1 (0.60%) MCDST
6 1 (0.60%) PMI Certification
Quality Assurance & Compliance
1 17 (10.18%) SLA
2 5 (2.99%) PMO
3 4 (2.40%) QA
4 3 (1.80%) COBIT
4 3 (1.80%) ISO/IEC 20000
5 2 (1.20%) GDPR
5 2 (1.20%) Sarbanes-Oxley
5 2 (1.20%) Solvency II
System Software
1 52 (31.14%) Active Directory
2 21 (12.57%) VMware Infrastructure
3 16 (9.58%) Hyper-V
4 10 (5.99%) Docker
5 6 (3.59%) XenApp
6 4 (2.40%) VMware Workstation
7 3 (1.80%) Microsoft App-V
7 3 (1.80%) Virtual Machines
8 2 (1.20%) Apache ZooKeeper
8 2 (1.20%) HDFS
8 2 (1.20%) VMware ESXi
8 2 (1.20%) XenDesktop
9 1 (0.60%) BitLocker
9 1 (0.60%) Virtual Desktop
Systems Management
1 10 (5.99%) SCCM
2 9 (5.39%) Kubernetes
3 8 (4.79%) Terraform
4 4 (2.40%) Failover Clustering
5 2 (1.20%) Cisco CUCM
5 2 (1.20%) Microsoft Intune
5 2 (1.20%) Oozie
5 2 (1.20%) SCOM
6 1 (0.60%) AirWatch
6 1 (0.60%) Ansible
6 1 (0.60%) Grafana
6 1 (0.60%) Perfmon
6 1 (0.60%) SCDPM
6 1 (0.60%) SCOrch
6 1 (0.60%) SCSM
6 1 (0.60%) SCVMM
6 1 (0.60%) SolarWinds Orion
6 1 (0.60%) TrustSec
6 1 (0.60%) vCenter Server
6 1 (0.60%) WSUS
Vendors
1 61 (36.53%) Microsoft
2 27 (16.17%) VMware
3 16 (9.58%) Citrix
4 11 (6.59%) Cisco
5 8 (4.79%) Pega
6 6 (3.59%) Samsung
6 6 (3.59%) ServiceNow
7 4 (2.40%) Ivanti
7 4 (2.40%) NetApp
7 4 (2.40%) Salesforce.com
7 4 (2.40%) SAP
8 3 (1.80%) Apple
8 3 (1.80%) Dell
8 3 (1.80%) ReadSoft
8 3 (1.80%) Workday
9 2 (1.20%) Avaya
9 2 (1.20%) BT
9 2 (1.20%) DocuSign
9 2 (1.20%) Software AG
9 2 (1.20%) webMethods