Period
to 21 November 2017

The median annual salary for a Help Desk Support was £31,750 in advertised job vacancies in the City of London during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
Central London > City of London
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 310 322 361
Rank change year-on-year +12 +39 +69
Permanent jobs requiring a Help Desk Support 12 28 53
As % of all permanent IT jobs advertised in the City of London 0.12% 0.24% 0.31%
As % of the Job Titles category 0.12% 0.25% 0.33%
Number of salaries quoted 10 26 50
City of London median annual salary £31,750 £30,000 £28,000
Median salary % change year-on-year +5.83% +7.14% +1.82%
10th Percentile £23,475 £21,250 £21,250
90th Percentile £46,125 £43,125 £43,750
Central London median annual salary £27,500 £27,000 £27,500
% change year-on-year +1.85% -1.82% +3.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9729 11199 16304
% of permanent IT jobs with a recognized job title 94.78% 96.39% 95.80%
Number of salaries quoted 8814 10212 14168
City of London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% -
10th Percentile £34,250 £33,750 £32,500
90th Percentile £92,500 £88,750 £87,500
Central London median annual salary £58,000 £57,500 £55,000
% change year-on-year +0.87% +4.55% +1.85%

Help Desk Support
Job Vacancy Trend in the City of London

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Help Desk Support in the City of London

Help Desk Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in the City of London.

Salary trend for Help Desk Support in the City of London

Help Desk Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing Help Desk Support in the City of London over the 6 months to 21 November 2017.

Salary histogram for Help Desk Support in the City of London

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 21 November 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring Help Desk Support in the job title.

1 8 (66.67%) Microsoft Office
2 6 (50.00%) Microsoft
2 6 (50.00%) Windows
3 4 (33.33%) Windows 10
3 4 (33.33%) Active Directory
4 3 (25.00%) Finance
4 3 (25.00%) Windows 7
5 2 (16.67%) Law
5 2 (16.67%) Legal
5 2 (16.67%) Citrix
5 2 (16.67%) Acrobat
5 2 (16.67%) Adobe
5 2 (16.67%) Cisco
5 2 (16.67%) COM
5 2 (16.67%) VPN
5 2 (16.67%) Windows Server
5 2 (16.67%) Analytical Skills
6 1 (8.33%) Data Centre
6 1 (8.33%) iManage
6 1 (8.33%) Palo Alto
6 1 (8.33%) Computer Science Degree
6 1 (8.33%) DNS
6 1 (8.33%) ITIL
6 1 (8.33%) SQL
6 1 (8.33%) Linux
6 1 (8.33%) Microsoft Excel
6 1 (8.33%) CRM
6 1 (8.33%) PhD
6 1 (8.33%) Windows XP
6 1 (8.33%) MS Visio

Help Desk Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 8 (66.67%) Microsoft Office
2 2 (16.67%) Acrobat
3 1 (8.33%) Microsoft Excel
3 1 (8.33%) Microsoft PowerPoint
3 1 (8.33%) MS Visio
Business Applications
1 1 (8.33%) Dynamics CRM
Cloud Services
1 1 (8.33%) G Suite
1 1 (8.33%) Office 365
Communications & Networking
1 2 (16.67%) VPN
2 1 (8.33%) ADSL
2 1 (8.33%) Cisco ASA
2 1 (8.33%) DHCP
2 1 (8.33%) DNS
2 1 (8.33%) DSL
2 1 (8.33%) Firewall
2 1 (8.33%) FTP
2 1 (8.33%) LAN
2 1 (8.33%) SMS
2 1 (8.33%) TCP/IP
2 1 (8.33%) VoIP
2 1 (8.33%) Wireless
General
1 3 (25.00%) Finance
2 2 (16.67%) Law
2 2 (16.67%) Legal
3 1 (8.33%) Back Office
3 1 (8.33%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (16.67%) COM
Miscellaneous
1 2 (16.67%) Analytical Skills
2 1 (8.33%) Blackberry
2 1 (8.33%) Computer Science
2 1 (8.33%) Data Centre
2 1 (8.33%) iPhone
2 1 (8.33%) Video Conferencing
Operating Systems
1 6 (50.00%) Windows
2 4 (33.33%) Windows 10
3 3 (25.00%) Windows 7
4 2 (16.67%) Windows Server
5 1 (8.33%) Android
5 1 (8.33%) Linux
5 1 (8.33%) Windows Server 2003
5 1 (8.33%) Windows XP
Processes & Methodologies
1 1 (8.33%) Change Control
1 1 (8.33%) CRM
1 1 (8.33%) ITIL
1 1 (8.33%) Stakeholder Engagement
Programming Languages
1 1 (8.33%) PowerShell
1 1 (8.33%) SQL
Qualifications
1 1 (8.33%) Computer Science Degree
1 1 (8.33%) Degree
1 1 (8.33%) MOS
1 1 (8.33%) PhD
System Software
1 4 (33.33%) Active Directory
Systems Management
1 1 (8.33%) Backup Exec
Vendors
1 6 (50.00%) Microsoft
2 2 (16.67%) Adobe
2 2 (16.67%) Cisco
2 2 (16.67%) Citrix
3 1 (8.33%) Google
3 1 (8.33%) HP
3 1 (8.33%) iManage
3 1 (8.33%) Interwoven
3 1 (8.33%) Palo Alto
3 1 (8.33%) Salesforce.com
3 1 (8.33%) Veeam