Period
to 19 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Coventry with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 October 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
West Midlands > Coventry
6 months to
19 Oct 2018
Same period 2017 Same period 2016
Rank 44 75 84
Rank change year-on-year +31 +9 -9
Permanent jobs citing SLA 49 31 32
As % of all permanent IT jobs advertised in Coventry 4.49% 2.26% 2.15%
As % of the Quality Assurance & Compliance category 31.41% 21.99% 17.30%
Number of salaries quoted 49 27 32
Coventry median annual salary £36,000 £42,500 £44,000
Median salary % change year-on-year -15.29% -3.41% +20.55%
10th Percentile £25,850 £23,100 £22,500
90th Percentile £44,050 £51,000 £67,500
West Midlands median annual salary £36,000 £39,000 £37,500
% change year-on-year -7.69% +4.00% +11.39%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Coventry with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Coventry
Permanent vacancies with a requirement for quality assurance or compliance skills 156 141 185
As % of all permanent IT jobs advertised in Coventry 14.29% 10.28% 12.42%
Number of salaries quoted 130 107 138
Coventry median annual salary £42,500 £43,750 £45,000
Median salary % change year-on-year -2.86% -2.78% -5.26%
10th Percentile £31,250 £27,300 £26,600
90th Percentile £62,500 £85,000 £70,000
West Midlands median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

SLA
Job Vacancy Trend in Coventry

Job postings citing SLA as a percentage of all IT jobs advertised in Coventry.

Job vacancy trend for SLA in Coventry

SLA
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Coventry.

Salary trend for SLA in Coventry

SLA
Salary Histogram in Coventry

The salary distribution of IT jobs citing SLA in Coventry over the 6 months to 19 October 2018.

Salary histogram for SLA in Coventry

For the 6 months to 19 October 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Coventry region with a requirement for SLA.

1 32 (65.31%) Windows
2 30 (61.22%) ITIL
3 25 (51.02%) SharePoint
3 25 (51.02%) NetBackup
3 25 (51.02%) ITIL V3
4 24 (48.98%) Analytics
5 23 (46.94%) ServiceNow
5 23 (46.94%) Collaborative Working
6 14 (28.57%) Problem-Solving
7 12 (24.49%) Project Management
8 11 (22.45%) Microsoft
9 10 (20.41%) Cisco
10 9 (18.37%) WAN
10 9 (18.37%) LAN
10 9 (18.37%) VMware
10 9 (18.37%) Infrastructure Engineering
10 9 (18.37%) Cisco ASA
10 9 (18.37%) VMware ESXi
11 7 (14.29%) SQL Server
12 5 (10.20%) Microsoft Excel
12 5 (10.20%) Finance
12 5 (10.20%) Analytical Skills
12 5 (10.20%) Data Centre
13 4 (8.16%) Windows Server
13 4 (8.16%) Microsoft PowerPoint
13 4 (8.16%) SQL
14 3 (6.12%) Microsoft Office
14 3 (6.12%) PRINCE2
14 3 (6.12%) Pegasus
14 3 (6.12%) Sage

SLA
Co-occurring IT Skills in Coventry by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (51.02%) SharePoint
2 2 (4.08%) WordPress
Applications
1 5 (10.20%) Microsoft Excel
2 4 (8.16%) Microsoft PowerPoint
3 3 (6.12%) Microsoft Office
4 2 (4.08%) MS Visio
Cloud Services
1 2 (4.08%) Microsoft Azure
1 2 (4.08%) Office 365
Communications & Networking
1 9 (18.37%) Cisco ASA
1 9 (18.37%) LAN
1 9 (18.37%) WAN
2 2 (4.08%) VPN
3 1 (2.04%) ISDN
3 1 (2.04%) PBX
3 1 (2.04%) PSTN
3 1 (2.04%) SMS
3 1 (2.04%) VoIP
Database & Business Intelligence
1 7 (14.29%) SQL Server
2 2 (4.08%) Crystal Reports
2 2 (4.08%) GIS
General
1 5 (10.20%) Finance
2 3 (6.12%) General Ledger
3 2 (4.08%) Marketing
3 2 (4.08%) Retail
3 2 (4.08%) Telecoms
4 1 (2.04%) Banking
4 1 (2.04%) Manufacturing
Job Titles
1 26 (53.06%) Desktop Support
2 25 (51.02%) Support Team Leader
2 25 (51.02%) Team Leader
3 24 (48.98%) Desktop Support Team Leader
3 24 (48.98%) Desktop Team Leader
4 9 (18.37%) 3rd Line Engineer
4 9 (18.37%) 3rd Line Infrastructure Engineer
4 9 (18.37%) Infrastructure Engineer
5 7 (14.29%) Analyst
6 4 (8.16%) IT Support
6 4 (8.16%) Support Analyst
7 3 (6.12%) 2nd Line Support
7 3 (6.12%) IT Analyst
7 3 (6.12%) IT Support Analyst
7 3 (6.12%) Software Analyst
7 3 (6.12%) Software Support Analyst
8 2 (4.08%) Help Desk Analyst
8 2 (4.08%) Help Desk Support
8 2 (4.08%) Help Desk Support Analyst
8 2 (4.08%) Problem Manager
Libraries, Frameworks & Software Standards
1 1 (2.04%) Middleware
Miscellaneous
1 5 (10.20%) Analytical Skills
1 5 (10.20%) Data Centre
2 2 (4.08%) CMDB
2 2 (4.08%) Driving Licence
2 2 (4.08%) EPoS
2 2 (4.08%) iPad
2 2 (4.08%) Management Information System
2 2 (4.08%) Self-Motivation
3 1 (2.04%) Cyberattack
3 1 (2.04%) Security Operations Centre
Operating Systems
1 32 (65.31%) Windows
2 4 (8.16%) Windows Server
3 3 (6.12%) Windows 10
4 2 (4.08%) Android
4 2 (4.08%) Apple iOS
4 2 (4.08%) Windows 7
5 1 (2.04%) Linux
5 1 (2.04%) Unix
Processes & Methodologies
1 30 (61.22%) ITIL
2 25 (51.02%) ITIL V3
3 24 (48.98%) Analytics
4 23 (46.94%) Collaborative Working
5 14 (28.57%) Problem-Solving
6 12 (24.49%) Project Management
7 9 (18.37%) Infrastructure Engineering
8 3 (6.12%) PRINCE2
9 2 (4.08%) Break/Fix
9 2 (4.08%) Commercial Awareness
9 2 (4.08%) Configuration Management
9 2 (4.08%) CRM
9 2 (4.08%) Incident Management
9 2 (4.08%) Matrix Management
9 2 (4.08%) Network Planning
9 2 (4.08%) Problem Management
9 2 (4.08%) Quality Management
9 2 (4.08%) Risk Management
9 2 (4.08%) Service Delivery
9 2 (4.08%) Stakeholder Management
Programming Languages
1 4 (8.16%) SQL
Qualifications
1 2 (4.08%) A+ Certification
1 2 (4.08%) Degree
1 2 (4.08%) ITIL Certification
1 2 (4.08%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 1 (2.04%) PMO
System Software
1 9 (18.37%) VMware ESXi
2 1 (2.04%) Active Directory
Systems Management
1 25 (51.02%) NetBackup
Vendors
1 23 (46.94%) ServiceNow
2 11 (22.45%) Microsoft
3 10 (20.41%) Cisco
4 9 (18.37%) VMware
5 3 (6.12%) Pegasus
5 3 (6.12%) Sage
5 3 (6.12%) Xero
6 2 (4.08%) Adobe
6 2 (4.08%) Citrix
6 2 (4.08%) Salesforce.com
7 1 (2.04%) ArcSight
7 1 (2.04%) Avaya
7 1 (2.04%) Mitel