Period
to 23 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Coventry with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 23 January 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
West Midlands > Coventry
6 months to
23 Jan 2019
Same period 2018 Same period 2017
Rank 59 85 76
Rank change year-on-year +26 -9 -13
Permanent jobs citing SLA 28 24 26
As % of all permanent IT jobs advertised in Coventry 2.99% 1.80% 2.08%
As % of the Quality Assurance & Compliance category 16.67% 18.32% 16.25%
Number of salaries quoted 25 18 31
Coventry median annual salary £31,000 £30,000 £37,500
Median salary % change year-on-year +3.33% -20.00% +2.74%
10th Percentile £26,250 £23,950 £21,250
90th Percentile £58,150 £52,500 £67,500
West Midlands median annual salary £37,500 £32,500 £37,500
% change year-on-year +15.38% -13.33% +10.29%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Coventry with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Coventry
Permanent vacancies with a requirement for quality assurance or compliance skills 168 131 160
As % of all permanent IT jobs advertised in Coventry 17.93% 9.81% 12.77%
Number of salaries quoted 113 102 130
Coventry median annual salary £45,000 £50,000 £45,000
Median salary % change year-on-year -10.00% +11.11% -
10th Percentile £27,350 £29,000 £26,250
90th Percentile £62,500 £85,000 £82,875
West Midlands median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

SLA
Job Vacancy Trend in Coventry

Job postings citing SLA as a percentage of all IT jobs advertised in Coventry.

Job vacancy trend for SLA in Coventry

SLA
Salary Trend in Coventry

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Coventry.

Salary trend for SLA in Coventry

SLA
Salary Histogram in Coventry

The salary distribution of IT jobs citing SLA in Coventry over the 6 months to 23 January 2019.

Salary histogram for SLA in Coventry

For the 6 months to 23 January 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Coventry region with a requirement for SLA.

1 22 (78.57%) Windows
2 16 (57.14%) ITIL
3 14 (50.00%) Microsoft Office
4 13 (46.43%) Windows 10
5 11 (39.29%) Microsoft
6 9 (32.14%) Active Directory
6 9 (32.14%) Problem-Solving
7 8 (28.57%) Windows 7
7 8 (28.57%) Incident Management
8 7 (25.00%) NetBackup
8 7 (25.00%) SharePoint
8 7 (25.00%) ITIL V3
8 7 (25.00%) Analytical Skills
9 6 (21.43%) Continuous Improvement
10 5 (17.86%) MCSE
10 5 (17.86%) Configuration Management
10 5 (17.86%) CCNA
10 5 (17.86%) Cisco Certification
10 5 (17.86%) Microsoft Certification
10 5 (17.86%) Analytics
10 5 (17.86%) ServiceNow
10 5 (17.86%) Collaborative Working
11 4 (14.29%) Infrastructure Engineering
11 4 (14.29%) Skype
11 4 (14.29%) Data Centre
11 4 (14.29%) Skype for Business
11 4 (14.29%) PowerShell
11 4 (14.29%) Microsoft Excel
11 4 (14.29%) LAN
12 3 (10.71%) Data Security

SLA
Co-occurring IT Skills in Coventry by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (25.00%) SharePoint
2 4 (14.29%) Skype for Business
3 2 (7.14%) WordPress
Applications
1 14 (50.00%) Microsoft Office
2 4 (14.29%) Microsoft Excel
3 2 (7.14%) Microsoft PowerPoint
3 2 (7.14%) MS Visio
Cloud Services
1 3 (10.71%) Microsoft Azure
1 3 (10.71%) Office 365
2 1 (3.57%) Amazon AWS
Communications & Networking
1 4 (14.29%) LAN
1 4 (14.29%) Skype
2 2 (7.14%) VPN
3 1 (3.57%) DNS
3 1 (3.57%) Unified Communications
3 1 (3.57%) WAN
3 1 (3.57%) Wi-Fi
Database & Business Intelligence
1 2 (7.14%) Crystal Reports
General
1 2 (7.14%) Retail
2 1 (3.57%) Telecoms
Job Titles
1 7 (25.00%) Desktop Support
2 6 (21.43%) Support Team Leader
2 6 (21.43%) Team Leader
3 5 (17.86%) Analyst
3 5 (17.86%) Desktop Support Team Leader
3 5 (17.86%) Desktop Team Leader
3 5 (17.86%) IT Engineer
3 5 (17.86%) Senior IT Engineer
4 4 (14.29%) Infrastructure Engineer
4 4 (14.29%) Infrastructure Support
4 4 (14.29%) Infrastructure Support Engineer
4 4 (14.29%) Support Engineer
5 3 (10.71%) Operations Analyst
5 3 (10.71%) Technical Analyst
5 3 (10.71%) Technical Operations Analyst
6 2 (7.14%) 1st/2nd Line Help Desk Support
6 2 (7.14%) 1st/2nd Line Support
6 2 (7.14%) 1st/2nd Line Support Analyst
6 2 (7.14%) IT Analyst
6 2 (7.14%) IT Support
Libraries, Frameworks & Software Standards
1 2 (7.14%) Middleware
Miscellaneous
1 7 (25.00%) Analytical Skills
2 4 (14.29%) Data Centre
3 3 (10.71%) CMDB
3 3 (10.71%) iPad
4 2 (7.14%) Cyberattack
4 2 (7.14%) EPoS
4 2 (7.14%) Security Operations Centre
4 2 (7.14%) Self-Motivation
5 1 (3.57%) Management Information System
5 1 (3.57%) Virtual Team
Operating Systems
1 22 (78.57%) Windows
2 13 (46.43%) Windows 10
3 8 (28.57%) Windows 7
4 2 (7.14%) Android
4 2 (7.14%) Apple iOS
4 2 (7.14%) Linux
4 2 (7.14%) Unix
5 1 (3.57%) Windows Server
5 1 (3.57%) Windows Server 2008
5 1 (3.57%) Windows Server 2012
Processes & Methodologies
1 16 (57.14%) ITIL
2 9 (32.14%) Problem-Solving
3 8 (28.57%) Incident Management
4 7 (25.00%) ITIL V3
5 6 (21.43%) Continuous Improvement
6 5 (17.86%) Analytics
6 5 (17.86%) Collaborative Working
6 5 (17.86%) Configuration Management
7 4 (14.29%) Infrastructure Engineering
8 3 (10.71%) Break/Fix
8 3 (10.71%) Data Security
8 3 (10.71%) Problem Management
8 3 (10.71%) Release Management
8 3 (10.71%) Service Delivery
8 3 (10.71%) Tech Ops
9 2 (7.14%) Risk Management
9 2 (7.14%) Security Monitoring
9 2 (7.14%) Security Operations
9 2 (7.14%) Threat Modelling
9 2 (7.14%) Use Case
Programming Languages
1 4 (14.29%) PowerShell
Qualifications
1 5 (17.86%) CCNA
1 5 (17.86%) Cisco Certification
1 5 (17.86%) MCSE
1 5 (17.86%) Microsoft Certification
2 2 (7.14%) A+ Certification
Quality Assurance & Compliance
1 1 (3.57%) PMO
System Software
1 9 (32.14%) Active Directory
2 1 (3.57%) VMware Infrastructure
2 1 (3.57%) vSphere
Systems Management
1 7 (25.00%) NetBackup
2 1 (3.57%) vCenter Server
Vendors
1 11 (39.29%) Microsoft
2 5 (17.86%) ServiceNow
3 3 (10.71%) BMC
4 2 (7.14%) Adobe
4 2 (7.14%) ArcSight
4 2 (7.14%) Citrix
5 1 (3.57%) VMware