1 to 25 of 228 SLA Jobs in the West Midlands

PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. The ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication, rapport building and internal customer service skills. Your success is our success and that’s why we will support you in reaching More ❯

PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. The ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication, rapport building and internal customer service skills. Your success is our success and that’s why we will support you in reaching More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk • Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

via all mediums Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement Maintaining and updating incidents and requests in your own as well as the Service Desk Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk • Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

s requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change More ❯

Responsibilities Providing first-line support to large user base Attempting first-time fix over the phone or in person, or resolving logged issues within SLA Taking responsibility for standard changes from initiation through to completion, such as PC builds and new user requests Logging tickets following established processes, seeing them More ❯

of the sports complex, free lunches and free on-site parking. Duties You will be responsible for: Supporting the delivery of the Foundation-wide SLA across all schools and departments Acting as the initial point of contact for staff and students requiring help with IT issues and queries Proactive maintenance More ❯

change advisory boards. Experience of service design, service management and release processes. Project management experience. Main Duties Service Level Management: Work towards the existing SLA’s whilst looking at ways to improve service levels to the customer. The post-holder will make suggestions on how to improve service levels and More ❯

impact on service delivery standards. Benefits: Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

impact on service delivery standards. Benefits: Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

of the sports complex, free lunches and free on-site parking. Duties You will be responsible for: Supporting the delivery of the Foundation-wide SLA across all schools and departments Acting as the initial point of contact for staff and students requiring help with IT issues and queries Proactive maintenance More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you More ❯

members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you More ❯

day operational activities including monthly financial accounting, resourcing, governance, capability, and employee development. Junior Service Delivery Managers: Responsible for the performance and achievement of SLA’s for live services, managing delivery of technical live services into the client. Junior Project Managers: Management of IT projects through the lifecycle, using Agile More ❯

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating More ❯

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating More ❯

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating More ❯