1 to 25 of 30 SLA Jobs in the West Midlands

Product Leads to align engineering and service delivery with product goals. Accountable for the delivery of operational services, including incident management, problem resolution and SLA adherence. Establish and monitor KPIs for engineering and service performance, driving continuous improvement. Build and mentor a high-performing team of engineers and service managers. More ❯

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

3rd line desktop/Infrastructure support on Windows based technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Adhering to agreed SLA's, escalating issues where appropriate. Skills Required: Experience supporting Windows Desktop/Server Infrastructure (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). More ❯

the Major Incident SLAs, Key Performance Indicators where appropriate, with accurate reporting to key stakeholders. Understand and appreciate the impact of major incidents on SLA targets, allowing prioritisation and direction. Manage post mortems for all major incidents to a satisfactory conclusion. Maintain and improve major incident data and reporting for More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

to support the delivery of business objectives across all client accounts Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Developing and maintaining long term strategic relationships with More ❯

problem ownership and consistent and dependable customer support. Maintain close relationship with functional departments at the Sunrise facility Operating standards – Communication and Reporting, Service Level agreement management, compliance and enforcement of IT policies, processes and procedures Hardware/software upgrades and installation Training As an apprentice, you’ll work at More ❯

Collaborate with internal teams and vendors to resolve technical issues Participate in out-of-hours support Ensure compliance with IT policies, security standards, and SLA targets Experience Proven experience in enterprise network support, troubleshooting, and writing high-level documentation. Hands-on knowledge of: Networking Devices: Cisco Meraki Firewalls: Fortinet Monitoring More ❯

teams such as sales and marketing to create effective and informative content to maximise customer engagement. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience with Dynamics NAV and Business Central - as key user More ❯

teams such as sales and marketing to create effective and informative content to maximise customer engagement. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience with Dynamics NAV and Business Central - as key user More ❯

Your Main Tasks Strategy & Execution Implement and execute the clients channel strategy aligned with our EV charging technology roadmap. Segment distribution accounts, establish ‘service level agreement’ based volume commitments, and maintain effective scorecard processes to ensure accountability and mutual incentives. Professional Channel Management Conduct Key Distributors’ quarterly business reviews, providing More ❯

engineer who has a solid background in Linux and Virtual Machines, alongside working on AWS. What you will be doing…. Working to the SLA’s set out youll be responsible for BAU tasks escalated from the service desk as well as documentation and continual client service, alongside project work More ❯

an engineer who has a solid background in Linux and Virtual Machines, alongside working on AWS. What you will be doing. Working to the SLA's set out you'll be responsible for BAU tasks escalated from the service desk as well as documentation and continual client service, alongside project More ❯

key responsibilities include: Providing customer service support by troubleshooting application issues and documenting root causes, keeping stakeholders updated. Ensuring standard requests are completed within SLA and small application changes are delivered in line with priorities, keeping stakeholders informed. Working with architects and colleagues to ensure software upgrades are completed as More ❯

the roadmap and strategy for your product area whilst working with stakeholders to prioritize initiatives and overall goals. Manage all key product metrics, maintain SLA's, monitor performance and report on product health. Define measures, KPIs, and success criteria to ensure appropriate monitoring and progress for product health. Establish and More ❯

an engineer who has a solid background in Linux and Virtual Machines, alongside working on AWS. What you will be doing. Working to the SLA's set out you'll be responsible for BAU tasks escalated from the service desk as well as documentation and continual client service, alongside project More ❯

coordination with the team, keeping users informed of progress. Maintain a stable and supported environment, applying patches and upgrades as required. Investigate Incidents within SLA and update key users on the progress. Work with ABAP to debug application problems and escalate as needed. Participate in documenting changes, processes, and operating More ❯

warehouse staff are providing a clean and safe work environment. Measures of Success : New clients on-boarded and live to meet a 14 Day SLA Improved Account Manager success through systems, coaching, monitoring, and discipline. Improved Account Manager customer service levels resulting in less complaints and more satisfied clients. Increased More ❯

as a key point of contact for projects managing the performance and progress of CRM business. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience within a pre-sales or similar position working with More ❯

as a key point of contact for projects managing the performance and progress of CRM business. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience within a pre-sales or similar position working with More ❯