16 of 16 SLA Jobs in the West Midlands

solutions to the wider business Assist with onboarding and offboarding processes, device provisioning, and licence management Continuous Improvement Produce regular reporting on helpdesk performance, SLA adherence, and ticket trends, presenting insights to the IT Manager Contribute to IT projects and initiatives as required, including site integrations and system rollouts Maintain ...

technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. ...

Satisfaction – NPS Scores, Service Management Surveys Customer Retention Additional opportunities and revenue growth Profitable contract management including reduction in cost to serve Adherence to SLA performance Qualifications What you need to have done already Customer facing role within a service industry Experience within an IT/Managed Service/Telecoms ...

Satisfaction – NPS Scores, Service Management Surveys Customer Retention Additional opportunities and revenue growth Profitable contract management including reduction in cost to serve Adherence to SLA performance Qualifications What you need to have done already Customer facing role within a service industry Experience within an IT/Managed Service/Telecoms ...

Interfaces: IT Service Desk (1st Line) Infrastructure & 3rd Line Engineers Business system owners External suppliers and partners IT Operations Manager Measures of Success SLA adherence and ticket resolution times First-time fix rate/reducti ...

tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need ...

fast-paced environment Desirable Windows Server administration Linux administration SQL Server Networking fundamentals (TCP/IP, DNS, Routing, VPNs) Experience working within SLA-driven support environments What's in it for you? Opportunity to work with modern software delivery technologies Exposure to CI/CD, automation and cloud platforms Collaborative ...

communication skills, both written and verbal. Ability to prioritise workloads and manage multiple support tickets effectively. Comfortable working under pressure while consistently meeting SLA targets. Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous. A proactive, solution-focused approach with a commitment to continuous improvement. ...

e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction). Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact. Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.). Governance ...

successful delivery of Managed Services across a diverse portfolio of clients. This is a strategic leadership role focused on ensuring service excellence, maintaining SLA performance, managing major incidents and escalations, and driving continuous improvement across the service function. You will act as a key client stakeholder, leading service reviews, overseeing ...

Intapp, etc.). Aderant Expert and related systems, with the Aderant table structure, etc Experience with ITSM platforms such as ServiceNow, including queue and SLA management. Knowledge of SQL Role: Act as 1st line support for Aderant finance systems issues and requests via ServiceNow. Resolving or escalating incidents in line ...

site engineering support and remote technical assistance. Due to the nature of the support services environment, the successful candidate will work within strict SLA and KPI requirements, ensuring timely fault resolution and maintaining excellent client relationships. This is an exciting opportunity for an experienced AV Field Service Engineer to join ...

pivotal role of supporting the business with the release of software to customers, ensuring the availability of hosted, internal, and cloud systems within agreed SLA's click apply for full job details ...

Previous field service engineering experience, with particular experience in supporting printers, multifunctional devices, and scanners Experienced in working within a service-led environment to SLA targets Demonstrates a good understanding of networking, connectivity and software troubleshooting Naturally solutions-focused, with strong fault-finding and diagnostic skills Superb organisation skills, able ...

pivotal role of supporting the business with the release of software to customers, ensuring the availability of hosted, internal, and cloud systems within agreed SLA's. With a strong emphasis on diversity, equity, and inclusion, our client is committed to fostering a positive and collaborative working culture. Key Responsibilities: Coordinate … Client/Server, Linux environments, and SQL Server (desirable). Understanding of networking fundamentals (TCP/IP, DNS, routing, VPNs). Experience working in SLA-driven environments and handling multiple priorities. Skills & Aptitudes: Strong technical troubleshooting skills. Good understanding of Office 365 and general computer literacy. Ability to work methodically ...

responsible for the workflow and support of the Service Delivery Manager Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA … Support the onboarding of new customers and engage with the Customer and Services Transition Manager to ensure seamless transition into BAU services Support service SLA s and manage the team accordingly to achieve the SLA alongside service-related tasks Support and engage with the Operational Managers to ensure order queries ...