1 to 25 of 34 SLA Jobs in the West Midlands

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

based on customer-specific challenges and threat landscapes. Collaborate on statements of work (SOWs) and influence product roadmaps. Service Delivery Assurance Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. Implement governance mechanisms and standardised methodologies. Act as the primary escalation point for complex engagements. Conduct regular client reviews to identify enhancement opportunities. Budget and Financial Management More ❯

to the Service now application so that all tickets can be effectively tracked and managed and you will be expected to provide first line support whilst working within agreed SLA's. You will also be responsible for the efficient and timely escalation of issues and keeping customers informed of progress and/or resolution. You will be expected to identify More ❯

trust asset registers are maintained Advise Trust colleagues on internal procedures and processes Assist in the development and management of internal documentation Aim to achieve Service Desk and personal SLA’s and KPI’s To undertake any other duties of a similar nature consistent with the responsibilities of this post in order to provide a quality ICT service Training During More ❯

categorising it and agreeing to sign off by the customer. Monitoring and tracking - Tracking the progress of the incident and keeping the customer informed of progress. Responding within agreed SLA's to all queries and incidents. Achieve a consistent quality of service i.e. hitting targets set. Provide routine advice to customers on the system, products and services. Accurate recording of More ❯

categorising it and agreeing to sign off by the customer. Monitoring and tracking - Tracking the progress of the incident and keeping the customer informed of progress. Responding within agreed SLA's to all queries and incidents. Achieve a consistent quality of service i.e. hitting targets set. Provide routine advice to customers on the system, products and services. Accurate recording of More ❯

process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/KPI targets are consistently met. Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act More ❯

Other key accountabilities include: - • Provide customer service support by troubleshooting application issues and documenting root cause, keeping stakeholders always updated. • Ensure standard requests are completed for the business within SLA and small application changes are delivered in line with priorities, keeping business stakeholders always updated. • Work with architects and other colleagues to ensure software upgrades are completed as required to More ❯

Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication among team members Host workshops and maintain documentation Support More ❯

Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The More ❯

support to our customers and communicate effectively via email, our portal and telephone. Accurately log, track and resolve issues in a timely manner, working within the help desk agreed SLA's. Work with our technical team to address and resolve customer faults and queries with our live software, escalating complex issues where needed. Receive our monitoring alerts and recognise what More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

Systems Executives and Administrators. Overseeing the allocation of workloads and manage team capacity, ensuring efficient service delivery of all mandatory tasks and project work is delivered within the set SLA's/agreed deadlines. Developing a positive culture of delivering feedback to Operational Teams. Continuously Improve Processes – Constantly look for ways to improve internal processes to support good client outcomes More ❯

assist in the claims process for both insured and third party in order expedite settlement and minimise cost. Ensuring all work is carried out within agreed KPI's and SLA's and in accordance with our company values. What you'll bring: Proven experience in assessing damage to all types of motor vehicles, preferably in relation to Motor Vehicle Insurance More ❯

systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk More ❯

high level of presentation skills with the ability to adapt to all levels of audience Creation/knowledge of corporate data models and the warehouse Data Transfer Awareness of SLA and OLA management Ability to assume authority – to enable the influencing of higher tiers Strong negotiation skills Good communication skills More ❯

in raising tickets to automation vendors. Able to prioritise tickets based on business need/impact. Warehouse Automation software testing. Incident coordination. End User device support. Strong Communicator. Service Level Agreement knowledge. Commercial acumen. What You'll Get In Return: Starting salary from £31,335 - £35,020 When Based at Atherstone 40 hours Monday to Friday, 8am to 5pm with More ❯

Audit and maintain assets, in conjunction with asset & lifecycle management plan. Drive innovation to ensure best practice in technical compliance disciplines. Ensure remedial activities are conducted in-line with SLA's where needed and continuous improvement is delivered. Manage all services and work closely with the account team to manage budget targets for Hard Services. Take up AP (Authorised Person More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and More ❯

organisation. As Engineering Team leader you will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams' strengths and weaknesses. Able to analyse and More ❯

for service improvement. What you’ll do: Own and oversee day-to-day helpdesk operations Lead, support and develop a high-performing team Drive service quality, ticket resolution, and SLA compliance Identify trends and implement continuous improvements Collaborate with internal teams and engage with key clients and vendors Use data and reporting to make decisions, present insights, and build trust More ❯

projects. Communication - Strong communication and organisational skills. What would be 'good to have' MSP/Consultancy background - experience of having worked in a client facing environment to deadlines and SLA's. Passion for advancement and Technology - To be genuinely passionate about technology and advancements within technology, with a keen interest in developing your skills and try new things. To apply. More ❯