Period
to 15 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 15 July 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > West Midlands
6 months to
15 Jul 2018
Same period 2017 Same period 2016
Rank 72 98 70
Rank change year-on-year +26 -28 +1
Permanent jobs citing SLA 361 306 475
As % of all permanent IT jobs advertised in the West Midlands 3.80% 3.03% 3.83%
As % of the Quality Assurance & Compliance category 25.49% 22.42% 27.33%
Number of salaries quoted 241 255 306
West Midlands median annual salary £36,500 £36,000 £35,000
Median salary % change year-on-year +1.39% +2.86% -2.78%
10th Percentile £22,250 £19,000 £24,349
90th Percentile £57,500 £60,950 £55,000
England median annual salary £38,500 £37,500 £37,500
% change year-on-year +2.67% - +0.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,416 1,365 1,738
As % of all permanent IT jobs advertised in the West Midlands 14.92% 13.50% 14.01%
Number of salaries quoted 947 1,060 1,203
West Midlands median annual salary £45,947 £42,500 £41,000
Median salary % change year-on-year +8.11% +3.66% +2.50%
10th Percentile £27,500 £24,750 £25,000
90th Percentile £65,000 £67,500 £71,250
England median annual salary £50,000 £48,500 £50,000
% change year-on-year +3.09% -3.00% +11.11%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing SLA in the West Midlands over the 6 months to 15 July 2018.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 15 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +41 194 £40,000 - 20
Coventry +39 60 £36,000 -15.29% 4
Staffordshire -7 34 £36,250 +25.00% 3
Warwickshire -17 20 £50,000 +73.91% 4
Solihull +18 16 £36,250 +79.78% 3
Shropshire 0 13 £28,500 -36.67%
Worcestershire +21 7 £33,682 -18.35% 2
Wolverhampton -11 5 £25,000 -23.08% 2
Sutton Coldfield - 3 £19,500 -
Walsall -4 2 £30,000 -7.69%
Smethwick +2 1 £34,000 +100.00%
Herefordshire - 1 £30,000 -
SLA
England

For the 6 months to 15 July 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for SLA.

1 181 (50.14%) ITIL
2 145 (40.17%) Windows
3 122 (33.80%) Microsoft
4 98 (27.15%) Service Delivery
5 83 (22.99%) VMware
6 76 (21.05%) Data Centre
7 72 (19.94%) Windows Server
8 71 (19.67%) SQL
8 71 (19.67%) Degree
9 67 (18.56%) Finance
10 55 (15.24%) VMware Infrastructure
11 53 (14.68%) Citrix
11 53 (14.68%) ITIL Certification
12 52 (14.40%) Hyper-V
13 51 (14.13%) Continuous Improvement
14 50 (13.85%) Active Directory
14 50 (13.85%) SQL Server
15 49 (13.57%) VMware ESXi
16 44 (12.19%) Stakeholder Management
16 44 (12.19%) Microsoft Excel
16 44 (12.19%) WAN
17 43 (11.91%) Cisco
17 43 (11.91%) Collaborative Working
18 42 (11.63%) ITSM
18 42 (11.63%) vSphere
19 41 (11.36%) LAN
20 40 (11.08%) Problem-Solving
20 40 (11.08%) ServiceNow
21 39 (10.80%) Project Management
21 39 (10.80%) Microsoft PowerPoint

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (9.70%) MS Exchange
2 33 (9.14%) SharePoint
3 25 (6.93%) Exchange Server 2010
4 6 (1.66%) IIS
4 6 (1.66%) WebLogic
5 5 (1.39%) Exchange Server 2003
6 4 (1.11%) CMS
6 4 (1.11%) OpenEdge
6 4 (1.11%) Tomcat
7 3 (0.83%) Apache
7 3 (0.83%) Confluence
7 3 (0.83%) Oracle Application Server
7 3 (0.83%) Oracle SOA Suite
8 2 (0.55%) IBM Notes
8 2 (0.55%) JBoss
8 2 (0.55%) Sitecore CMS
8 2 (0.55%) Umbraco
8 2 (0.55%) WordPress
9 1 (0.28%) nginx
Applications
1 44 (12.19%) Microsoft Excel
2 39 (10.80%) Microsoft PowerPoint
3 33 (9.14%) Microsoft Office
4 5 (1.39%) MS Visio
5 4 (1.11%) ProjectWise
6 2 (0.55%) HipChat
6 2 (0.55%) Spreadsheet
Business Applications
1 9 (2.49%) Dynamics CRM
2 3 (0.83%) Remedy ITSM
3 2 (0.55%) Dynamics SL
4 1 (0.28%) Aareon QL
4 1 (0.28%) Dynamics AX
4 1 (0.28%) NetSuite
4 1 (0.28%) ResourceLink
4 1 (0.28%) SAP ERP
4 1 (0.28%) SAP MII
Cloud Services
1 35 (9.70%) Office 365
2 21 (5.82%) Microsoft Azure
3 8 (2.22%) Amazon AWS
4 7 (1.94%) Dynamics 365
5 3 (0.83%) IaaS
5 3 (0.83%) IBM Cloud
5 3 (0.83%) IBM PureFlex
5 3 (0.83%) Mimecast
5 3 (0.83%) PaaS
6 1 (0.28%) Amazon EC2
6 1 (0.28%) Amazon S3
6 1 (0.28%) CloudFront
6 1 (0.28%) Google Analytics
6 1 (0.28%) SoftLayer
Communications & Networking
1 44 (12.19%) WAN
2 41 (11.36%) LAN
3 32 (8.86%) Firewall
4 30 (8.31%) NetScaler
5 28 (7.76%) SAN
6 15 (4.16%) OSPF
7 14 (3.88%) DNS
8 13 (3.60%) Cisco ASA
9 11 (3.05%) DHCP
10 10 (2.77%) SMS
11 9 (2.49%) Wi-Fi
12 7 (1.94%) TCP/IP
12 7 (1.94%) VoIP
12 7 (1.94%) VPN
13 6 (1.66%) Internet
14 5 (1.39%) Remote Desktop
14 5 (1.39%) SSL
15 4 (1.11%) ADSL
15 4 (1.11%) MPLS
15 4 (1.11%) VLAN
Database & Business Intelligence
1 50 (13.85%) SQL Server
2 13 (3.60%) SQL Server 2016
3 12 (3.32%) Oracle Database
4 9 (2.49%) SQL Server 2000
5 8 (2.22%) SQL Server 2012
6 6 (1.66%) GIS
7 5 (1.39%) DB2
7 5 (1.39%) NoSQL
7 5 (1.39%) Oracle Database 11g
7 5 (1.39%) Oracle8/8i Database
8 4 (1.11%) Data Warehouse
8 4 (1.11%) EDMS
8 4 (1.11%) MySQL
8 4 (1.11%) Oracle Database 10g
8 4 (1.11%) SQL Server Integration Services
8 4 (1.11%) SQL Server Reporting Services
9 3 (0.83%) BusinessObjects
9 3 (0.83%) Crystal Reports
9 3 (0.83%) SQL Server 2008
10 2 (0.55%) BusinessObjects Business Intelligence
Development Applications
1 5 (1.39%) Team Foundation Server
1 5 (1.39%) Visual Studio Team System
2 3 (0.83%) Git (software)
2 3 (0.83%) JIRA
3 2 (0.55%) Grunt
4 1 (0.28%) Bitbucket
4 1 (0.28%) Jenkins
4 1 (0.28%) Subversion
4 1 (0.28%) TeamCity
4 1 (0.28%) Visual Studio
General
1 67 (18.56%) Finance
2 27 (7.48%) Retail
3 14 (3.88%) Legal
3 14 (3.88%) Telecoms
4 8 (2.22%) Marketing
5 7 (1.94%) Manufacturing
6 5 (1.39%) Billing
6 5 (1.39%) Games
7 3 (0.83%) Financial Institution
7 3 (0.83%) General Ledger
8 2 (0.55%) Advertising
9 1 (0.28%) Automotive
9 1 (0.28%) Banking
9 1 (0.28%) Digital Economy
Job Titles
1 56 (15.51%) Analyst
2 47 (13.02%) Service Manager
3 45 (12.47%) Team Leader
4 32 (8.86%) Infrastructure Engineer
5 30 (8.31%) Delivery Manager
5 30 (8.31%) Services Delivery Manager
6 29 (8.03%) Support Team Leader
7 27 (7.48%) Support Analyst
8 26 (7.20%) Desktop Support
8 26 (7.20%) Desktop Support Team Leader
8 26 (7.20%) Desktop Team Leader
9 24 (6.65%) IT Manager
10 21 (5.82%) Technical Support
11 20 (5.54%) Citrix Specialist
11 20 (5.54%) Citrix Technical Specialist
11 20 (5.54%) Infrastructure Specialist
11 20 (5.54%) Technical Specialist
11 20 (5.54%) Virtualisation Specialist
12 19 (5.26%) DBA
13 17 (4.71%) Administrator
Libraries, Frameworks & Software Standards
1 12 (3.32%) .NET
2 9 (2.49%) ASP.NET
2 9 (2.49%) HTML
3 8 (2.22%) Flash
4 7 (1.94%) ASP.NET MVC
5 6 (1.66%) CSS
5 6 (1.66%) Web Services
6 5 (1.39%) .NET Framework
6 5 (1.39%) JSON
7 4 (1.11%) COM
8 3 (0.83%) AngularJS
8 3 (0.83%) jQuery
8 3 (0.83%) REST
8 3 (0.83%) SOAP
9 2 (0.55%) EDI
9 2 (0.55%) Middleware
9 2 (0.55%) Node.js
9 2 (0.55%) RESTful
9 2 (0.55%) WinForms
9 2 (0.55%) XML
Miscellaneous
1 76 (21.05%) Data Centre
2 37 (10.25%) Computer Science
3 35 (9.70%) Self-Motivation
4 28 (7.76%) Public Cloud
5 22 (6.09%) Analytical Skills
6 9 (2.49%) Management Information System
7 6 (1.66%) Virtual Team
8 5 (1.39%) FMCG
9 4 (1.11%) Driving Licence
9 4 (1.11%) Replication
10 3 (0.83%) Greenfield Project
10 3 (0.83%) Private Cloud
11 2 (0.55%) Clustering
11 2 (0.55%) CMDB
11 2 (0.55%) Data Protection Act
11 2 (0.55%) EMC VNX
11 2 (0.55%) Enterprise Software
12 1 (0.28%) AS400
12 1 (0.28%) EPoS
12 1 (0.28%) Handset
Operating Systems
1 145 (40.17%) Windows
2 72 (19.94%) Windows Server
3 24 (6.65%) Linux
3 24 (6.65%) Unix
4 21 (5.82%) Windows 7
5 12 (3.32%) Windows Server 2012
6 11 (3.05%) Windows 10
7 10 (2.77%) Windows Server 2008
8 9 (2.49%) AIX
9 8 (2.22%) Red Hat Enterprise Linux
9 8 (2.22%) Windows 8
10 6 (1.66%) Windows Server 2003
11 4 (1.11%) Solaris
11 4 (1.11%) Windows Vista
11 4 (1.11%) Windows XP
12 3 (0.83%) Apple iOS
13 2 (0.55%) Android
13 2 (0.55%) HPUX
13 2 (0.55%) Mac OS
14 1 (0.28%) Windows 2000 Server
Processes & Methodologies
1 181 (50.14%) ITIL
2 98 (27.15%) Service Delivery
3 51 (14.13%) Continuous Improvement
4 44 (12.19%) Stakeholder Management
5 43 (11.91%) Collaborative Working
6 42 (11.63%) ITSM
7 40 (11.08%) Problem-Solving
8 39 (10.80%) Project Management
9 37 (10.25%) Software Engineering
10 36 (9.97%) ITIL V3
11 33 (9.14%) Root Cause Analysis
11 33 (9.14%) Service Management
12 30 (8.31%) Analytics
13 28 (7.76%) PRINCE2
14 25 (6.93%) Service Delivery Management
15 24 (6.65%) Change Management
16 23 (6.37%) Network Management
16 23 (6.37%) Performance Management
17 22 (6.09%) Capacity Planning
17 22 (6.09%) Mentoring
Programming Languages
1 71 (19.67%) SQL
2 18 (4.99%) C#
3 15 (4.16%) PowerShell
4 14 (3.88%) JavaScript
4 14 (3.88%) T-SQL
5 8 (2.22%) Bash Shell
5 8 (2.22%) VB.NET
6 6 (1.66%) PL/SQL
7 4 (1.11%) VB
8 3 (0.83%) C
8 3 (0.83%) Korn
9 2 (0.55%) ABAP
10 1 (0.28%) Java
10 1 (0.28%) PHP
10 1 (0.28%) Python
Qualifications
1 71 (19.67%) Degree
2 53 (14.68%) ITIL Certification
3 37 (10.25%) Computer Science Degree
4 18 (4.99%) ISEB
5 13 (3.60%) Microsoft Certification
6 11 (3.05%) Security Cleared
7 8 (2.22%) SC Cleared
8 7 (1.94%) MCSE
9 5 (1.39%) Cisco Certification
10 4 (1.11%) CCNP
10 4 (1.11%) MCDBA
10 4 (1.11%) MCSA
10 4 (1.11%) OCP
10 4 (1.11%) Oracle Certification
10 4 (1.11%) PRINCE2 Practitioner
11 3 (0.83%) CCNA
11 3 (0.83%) MCP
11 3 (0.83%) NVQ Level 3
12 2 (0.55%) HNC
12 2 (0.55%) HND
Quality Assurance & Compliance
1 16 (4.43%) GDPR
2 10 (2.77%) PMO
3 5 (1.39%) ISO/IEC 27001
4 3 (0.83%) Data Quality
4 3 (0.83%) PCI DSS
5 2 (0.55%) ISO/IEC 20000
5 2 (0.55%) QA
5 2 (0.55%) Sarbanes-Oxley
6 1 (0.28%) ISO 8583
6 1 (0.28%) ISO 9001
6 1 (0.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 55 (15.24%) VMware Infrastructure
2 52 (14.40%) Hyper-V
3 50 (13.85%) Active Directory
4 49 (13.57%) VMware ESXi
5 42 (11.63%) vSphere
6 37 (10.25%) XenDesktop
7 34 (9.42%) XenApp
8 25 (6.93%) Microsoft App-V
9 16 (4.43%) Firmware
10 3 (0.83%) Oracle RAC
11 2 (0.55%) Squid
12 1 (0.28%) Docker
12 1 (0.28%) Virtual Machines
12 1 (0.28%) VMware Server
Systems Management
1 28 (7.76%) SCVMM
1 28 (7.76%) vCenter Server
1 28 (7.76%) vMotion
2 26 (7.20%) NetBackup
3 10 (2.77%) HP Data Protector
4 9 (2.49%) Oracle Enterprise Manager
5 7 (1.94%) SCCM
6 6 (1.66%) Backup Exec
7 5 (1.39%) Data Guard
7 5 (1.39%) Microsoft Intune
7 5 (1.39%) Oracle RMAN
8 2 (0.55%) Control-M
8 2 (0.55%) FortiGate
8 2 (0.55%) Tivoli Storage Manager
9 1 (0.28%) NetVault Backup
9 1 (0.28%) QRadar
Vendors
1 122 (33.80%) Microsoft
2 83 (22.99%) VMware
3 53 (14.68%) Citrix
4 43 (11.91%) Cisco
5 40 (11.08%) ServiceNow
6 30 (8.31%) HP
7 28 (7.76%) Ivanti
8 26 (7.20%) Oracle
9 19 (5.26%) NetApp
10 16 (4.43%) IBM
10 16 (4.43%) SAP
11 14 (3.88%) CheckPoint
11 14 (3.88%) Veeam
12 13 (3.60%) Fortinet
12 13 (3.60%) SolarWinds
13 12 (3.32%) Dell
14 9 (2.49%) Salesforce.com
15 8 (2.22%) Cadence
15 8 (2.22%) Red Hat
16 7 (1.94%) Remedy