Period
to 21 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 21 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > West Midlands
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 101 66 81
Rank change year-on-year -35 +15 +20
Permanent jobs citing SLA 303 478 352
As % of all permanent IT jobs advertised in the West Midlands 2.97% 4.19% 3.24%
As % of the Quality Assurance & Compliance category 22.56% 28.95% 23.66%
Number of salaries quoted 221 303 331
West Midlands median annual salary £33,500 £37,500 £32,500
Median salary % change year-on-year -10.67% +15.38% +4.84%
10th Percentile £19,000 £22,750 £21,250
90th Percentile £64,000 £54,750 £59,250
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1343 1651 1488
As % of all permanent IT jobs advertised in the West Midlands 13.17% 14.49% 13.71%
Number of salaries quoted 1027 1081 1134
West Midlands median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £23,500 £25,500 £23,500
90th Percentile £71,500 £67,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing SLA in the West Midlands over the 6 months to 21 November 2017.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -55 98 £40,000 +6.67% 3
Staffordshire +40 65 £24,000 -11.93%
Warwickshire +19 37 £26,000 -44.09% 4
Shropshire -11 31 £71,500 +73.33% 2
Coventry +10 23 £36,000 -10.00% 1
Wolverhampton +4 9 £32,500 +25.00% 4
Solihull -13 8 £40,000 -11.11%
Worcestershire -9 7 £45,000 +63.64%
Dudley +10 6 £32,500 +25.00%
Wednesbury - 4 £23,750 -
Sutton Coldfield +3 1 £25,000 +21.95%
Smethwick 0 1 £17,000 -2.86%
Herefordshire -1 1 £75,000 +188.46% 1
Walsall -7 1 £32,500 +25.00%
Halesowen - 1 £42,500 -
SLA
England

For the 6 months to 21 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for SLA.

1 102 (33.66%) ITIL
2 78 (25.74%) Windows
3 74 (24.42%) Finance
4 73 (24.09%) Microsoft
5 47 (15.51%) Service Delivery
6 46 (15.18%) Active Directory
6 46 (15.18%) SQL
7 42 (13.86%) Incident Management
8 41 (13.53%) SAP
9 40 (13.20%) Root Cause Analysis
10 33 (10.89%) VMware
10 33 (10.89%) Record to Report
11 32 (10.56%) Proactive Monitoring
11 32 (10.56%) Agile Software Development
12 31 (10.23%) IT Strategy
13 30 (9.90%) Degree
13 30 (9.90%) Microsoft Office
13 30 (9.90%) Linux
14 29 (9.57%) Microsoft Azure
14 29 (9.57%) Security Cleared
14 29 (9.57%) Process Improvement
15 28 (9.24%) VMware Infrastructure
16 27 (8.91%) Windows 7
16 27 (8.91%) Problem Management
16 27 (8.91%) Windows Server
17 26 (8.58%) DevOps
17 26 (8.58%) SQL Server
18 25 (8.25%) Service Management
18 25 (8.25%) Stakeholder Management
19 24 (7.92%) Manufacturing

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (6.93%) Tomcat
2 18 (5.94%) Documentum
3 14 (4.62%) Apache
4 13 (4.29%) MS Exchange
5 7 (2.31%) Oracle SOA Suite
5 7 (2.31%) WebLogic
6 5 (1.65%) IIS
7 4 (1.32%) SharePoint
8 2 (0.66%) CMS
8 2 (0.66%) Exchange Server 2013
8 2 (0.66%) IBM Notes
9 1 (0.33%) Confluence
9 1 (0.33%) Elasticsearch
9 1 (0.33%) EPiServer
9 1 (0.33%) Exchange Server 2003
9 1 (0.33%) Exchange Server 2007
9 1 (0.33%) Exchange Server 2010
9 1 (0.33%) Skype for Business
9 1 (0.33%) Umbraco
9 1 (0.33%) WordPress
Applications
1 30 (9.90%) Microsoft Office
2 15 (4.95%) Microsoft Excel
3 3 (0.99%) Microsoft PowerPoint
4 2 (0.66%) MS Visio
5 1 (0.33%) Open Workbench
Business Applications
1 19 (6.27%) SAP CO
1 19 (6.27%) SAP FI
1 19 (6.27%) SAP FI/CO
2 14 (4.62%) SAP MII
2 14 (4.62%) SAP MM
2 14 (4.62%) SAP PP
2 14 (4.62%) SAP PP-PI
3 3 (0.99%) Dynamics CRM
3 3 (0.99%) Remedy ITSM
4 2 (0.66%) GoldMine
5 1 (0.33%) Dynamics AX
5 1 (0.33%) Workfront
Cloud Services
1 29 (9.57%) Microsoft Azure
2 12 (3.96%) Office 365
3 7 (2.31%) GitHub
4 6 (1.98%) G Suite
5 3 (0.99%) Amazon AWS
6 2 (0.66%) Google Cloud Platform
6 2 (0.66%) PaaS
6 2 (0.66%) SaaS
Communications & Networking
1 23 (7.59%) Firewall
2 20 (6.60%) VPN
3 18 (5.94%) LAN
4 17 (5.61%) DHCP
4 17 (5.61%) WAN
5 14 (4.62%) DNS
6 11 (3.63%) 802.11
6 11 (3.63%) TCP/IP
7 8 (2.64%) Internet
8 7 (2.31%) VoIP
9 6 (1.98%) Cisco Nexus
9 6 (1.98%) SAN
9 6 (1.98%) Wi-Fi
10 5 (1.65%) Ethernet
10 5 (1.65%) MPLS
10 5 (1.65%) Wireless
11 3 (0.99%) Broadband
11 3 (0.99%) Cisco ISE
11 3 (0.99%) OSPF
11 3 (0.99%) VLAN
Database & Business Intelligence
1 26 (8.58%) SQL Server
2 11 (3.63%) SQL Server 2008
3 7 (2.31%) BusinessObjects
3 7 (2.31%) Oracle Reports
4 6 (1.98%) BusinessObjects Business Intelligence
4 6 (1.98%) SAP BW
4 6 (1.98%) SAP HANA
5 4 (1.32%) SQL Server 2012
6 2 (0.66%) NoSQL
7 1 (0.33%) Data Warehouse
7 1 (0.33%) DB2
7 1 (0.33%) MySQL
7 1 (0.33%) Oracle Database
7 1 (0.33%) Oracle Database 11g
7 1 (0.33%) SQL Server 2000
7 1 (0.33%) SQL Server 2005
7 1 (0.33%) SQL Server Integration Services
7 1 (0.33%) SQL Server Reporting Services
Development Applications
1 18 (5.94%) Jenkins
1 18 (5.94%) Selenium
2 11 (3.63%) Maven
3 10 (3.30%) Git (software)
4 5 (1.65%) SQL Server Management Studio (SSMS)
5 4 (1.32%) Team Foundation Server
6 3 (0.99%) JIRA
7 1 (0.33%) Bitbucket
7 1 (0.33%) Subversion
7 1 (0.33%) Visual Studio Team System
General
1 74 (24.42%) Finance
2 24 (7.92%) Manufacturing
3 12 (3.96%) Retail
4 9 (2.97%) Marketing
5 4 (1.32%) Advertising
5 4 (1.32%) Local Government
5 4 (1.32%) Telecoms
6 3 (0.99%) Automotive
6 3 (0.99%) Law
7 1 (0.33%) Banking
7 1 (0.33%) Publishing
Job Titles
1 91 (30.03%) Analyst
2 34 (11.22%) Business Analyst
3 32 (10.56%) IT Support
4 29 (9.57%) Support Analyst
5 25 (8.25%) Architect
6 22 (7.26%) Applications Support
6 22 (7.26%) Service Analyst
6 22 (7.26%) Service Desk Analyst
7 19 (6.27%) Developer
7 19 (6.27%) IT Manager
7 19 (6.27%) SAP Analyst
7 19 (6.27%) SAP Business Analyst
7 19 (6.27%) SAP CO Business Analyst
7 19 (6.27%) SAP FI Analyst
7 19 (6.27%) SAP FI Business Analyst
7 19 (6.27%) SAP FI/CO Business Analyst
8 18 (5.94%) Service Manager
9 16 (5.28%) Service Desk Support
10 14 (4.62%) Business Systems Analyst
10 14 (4.62%) IT Analyst
Libraries, Frameworks & Software Standards
1 19 (6.27%) Middleware
1 19 (6.27%) REST
1 19 (6.27%) SOAP
1 19 (6.27%) Web Services
2 18 (5.94%) .NET
2 18 (5.94%) AngularJS
3 14 (4.62%) SAPUI5
4 11 (3.63%) 802.1X
5 4 (1.32%) HTML
5 4 (1.32%) HTML5
5 4 (1.32%) jQuery
6 1 (0.33%) ASP.NET
6 1 (0.33%) ASP.NET Web API
6 1 (0.33%) COM
6 1 (0.33%) CSS
6 1 (0.33%) ISPF
Miscellaneous
1 18 (5.94%) Analytical Skills
2 14 (4.62%) Data Centre
3 13 (4.29%) Management Information System
4 9 (2.97%) Enterprise Software
5 8 (2.64%) Enterprise Storage
6 6 (1.98%) Driving Licence
6 6 (1.98%) Virtual Team
7 3 (0.99%) Clustering
7 3 (0.99%) Computer Science
7 3 (0.99%) Handset
7 3 (0.99%) Replication
8 2 (0.66%) CMDB
8 2 (0.66%) Fintech
8 2 (0.66%) iPad
8 2 (0.66%) NHS
9 1 (0.33%) Hybrid Cloud
9 1 (0.33%) PKI
9 1 (0.33%) Private Cloud
9 1 (0.33%) Social Media
9 1 (0.33%) User Experience
Operating Systems
1 78 (25.74%) Windows
2 30 (9.90%) Linux
3 27 (8.91%) Windows 7
3 27 (8.91%) Windows Server
4 19 (6.27%) Windows 10
5 17 (5.61%) Unix
6 16 (5.28%) Windows 8
7 12 (3.96%) Windows Vista
8 8 (2.64%) AIX
8 8 (2.64%) Red Hat Enterprise Linux
9 7 (2.31%) Windows Server 2008
10 6 (1.98%) Solaris
11 3 (0.99%) Android
11 3 (0.99%) CentOS
11 3 (0.99%) HPUX
12 2 (0.66%) Windows Server 2003
12 2 (0.66%) Windows Server 2012
13 1 (0.33%) Apple iOS
13 1 (0.33%) MVS
13 1 (0.33%) Windows XP
Processes & Methodologies
1 102 (33.66%) ITIL
2 47 (15.51%) Service Delivery
3 42 (13.86%) Incident Management
4 40 (13.20%) Root Cause Analysis
5 33 (10.89%) Record to Report
6 32 (10.56%) Agile Software Development
6 32 (10.56%) Proactive Monitoring
7 31 (10.23%) IT Strategy
8 29 (9.57%) Process Improvement
9 27 (8.91%) Problem Management
10 26 (8.58%) DevOps
11 25 (8.25%) Service Management
11 25 (8.25%) Stakeholder Management
12 23 (7.59%) Case Management
13 22 (7.26%) Risk Management
14 21 (6.93%) Mentoring
14 21 (6.93%) SOA
15 20 (6.60%) Business Analysis
15 20 (6.60%) Test Automation
15 20 (6.60%) Validation
Programming Languages
1 46 (15.18%) SQL
2 21 (6.93%) C#
3 19 (6.27%) JavaScript
4 9 (2.97%) PowerShell
5 7 (2.31%) VB
6 6 (1.98%) ABAP
6 6 (1.98%) Shell Script
7 5 (1.65%) Bash Shell
8 4 (1.32%) Java
8 4 (1.32%) PL/SQL
9 3 (0.99%) C
10 2 (0.66%) VBScript
11 1 (0.33%) JCL
11 1 (0.33%) T-SQL
11 1 (0.33%) VB.NET
Qualifications
1 30 (9.90%) Degree
2 29 (9.57%) Security Cleared
3 23 (7.59%) Cisco Certification
4 20 (6.60%) CCNA
5 15 (4.95%) ITIL Foundation Certificate
5 15 (4.95%) Microsoft Certification
6 12 (3.96%) ITIL Certification
7 11 (3.63%) Master's Degree
8 8 (2.64%) CCNP
8 8 (2.64%) MCP
8 8 (2.64%) MCSE
9 6 (1.98%) MCSA
10 5 (1.65%) NVQ Level 3
11 4 (1.32%) SC Cleared
11 4 (1.32%) VMware Certified Professional (VCP)
12 3 (0.99%) CCDA
12 3 (0.99%) CCDP
12 3 (0.99%) CCIE
12 3 (0.99%) DV Cleared
13 2 (0.66%) GNVQ
Quality Assurance & Compliance
1 18 (5.94%) Disclosure Scotland
2 3 (0.99%) Data Quality
2 3 (0.99%) ISO/IEC 27001
3 2 (0.66%) ISO/IEC 20000
3 2 (0.66%) PCI DSS
3 2 (0.66%) QA
4 1 (0.33%) ISO 9001
4 1 (0.33%) PMO
System Software
1 46 (15.18%) Active Directory
2 28 (9.24%) VMware Infrastructure
3 10 (3.30%) Hyper-V
4 4 (1.32%) VMware ESXi
4 4 (1.32%) vSphere
5 2 (0.66%) Docker
5 2 (0.66%) XenApp
6 1 (0.33%) Firmware
6 1 (0.33%) Job Entry Subsystem
6 1 (0.33%) Time Sharing Option
6 1 (0.33%) Virtual Servers
6 1 (0.33%) XenDesktop
Systems Management
1 18 (5.94%) Puppet
2 7 (2.31%) SCCM
2 7 (2.31%) ZABBIX
3 5 (1.65%) AirWatch
4 4 (1.32%) NetBackup
5 3 (0.99%) vCenter Server
6 2 (0.66%) Kubernetes
6 2 (0.66%) Netcool
6 2 (0.66%) Terraform
7 1 (0.33%) Backup Exec
7 1 (0.33%) Control-M
7 1 (0.33%) Kibana
7 1 (0.33%) Microsoft Data Protection Manager
7 1 (0.33%) Microsoft Intune
7 1 (0.33%) Oracle Enterprise Manager
7 1 (0.33%) QRadar
7 1 (0.33%) WSUS
Vendors
1 73 (24.09%) Microsoft
2 41 (13.53%) SAP
3 33 (10.89%) VMware
4 22 (7.26%) Cisco
5 20 (6.60%) Oracle
6 19 (6.27%) Citrix
6 19 (6.27%) EMC
6 19 (6.27%) HP
7 18 (5.94%) Pega
8 17 (5.61%) Red Hat
9 16 (5.28%) Dell
9 16 (5.28%) ServiceNow
10 12 (3.96%) Cadence
10 12 (3.96%) NetApp
11 9 (2.97%) LANDesk
11 9 (2.97%) Remedy
12 8 (2.64%) EqualLogic
12 8 (2.64%) Google
13 6 (1.98%) Apple
13 6 (1.98%) Fujitsu