Period
to 19 April 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 April 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > West Midlands
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 87 94 75
Rank change year-on-year +7 -19 0
Permanent jobs citing SLA 309 283 381
As % of all permanent IT jobs advertised in the West Midlands 3.17% 2.87% 3.33%
As % of the Quality Assurance & Compliance category 23.88% 20.19% 25.35%
Number of salaries quoted 219 199 290
West Midlands median annual salary £33,000 £33,750 £36,500
Median salary % change year-on-year -2.22% -7.53% +1.39%
10th Percentile £21,000 £19,000 £21,250
90th Percentile £55,850 £53,750 £58,750
England median annual salary £35,000 £37,000 £38,850
% change year-on-year -5.41% -4.76% +3.60%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,294 1,402 1,503
As % of all permanent IT jobs advertised in the West Midlands 13.28% 14.23% 13.12%
Number of salaries quoted 964 1,000 1,124
West Midlands median annual salary £45,000 £42,500 £42,000
Median salary % change year-on-year +5.88% +1.19% +5.00%
10th Percentile £25,000 £25,475 £25,000
90th Percentile £67,500 £65,000 £64,625
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing SLA in the West Midlands over the 6 months to 19 April 2018.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +20 165 £37,500 - 14
Staffordshire +16 45 £28,500 -12.31% 8
Coventry +3 29 £33,000 +10.00% 3
Wolverhampton -3 21 £25,000 -23.08% 2
Shropshire +1 13 £32,500 - 2
Solihull +12 12 £34,000 +4.62% 1
Warwickshire -20 11 £45,000 +33.33% 4
Dudley +3 8 £30,000 +15.38%
Walsall -11 4 £30,000 -7.69%
Worcestershire +19 2 - - 3
Smethwick +1 1 £34,000 +94.29%
SLA
England

For the 6 months to 19 April 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for SLA.

1 141 (45.63%) ITIL
2 137 (44.34%) Windows
3 126 (40.78%) Microsoft
4 74 (23.95%) Service Delivery
5 70 (22.65%) SQL
6 69 (22.33%) Data Centre
6 69 (22.33%) Windows Server
7 67 (21.68%) VMware
7 67 (21.68%) Degree
8 54 (17.48%) Microsoft Office
8 54 (17.48%) Active Directory
9 49 (15.86%) Finance
10 48 (15.53%) VMware Infrastructure
11 47 (15.21%) Citrix
12 46 (14.89%) Hyper-V
13 44 (14.24%) ITIL Certification
14 43 (13.92%) VMware ESXi
14 43 (13.92%) Continuous Improvement
15 41 (13.27%) vSphere
15 41 (13.27%) Problem-Solving
16 40 (12.94%) SQL Server
17 37 (11.97%) WAN
17 37 (11.97%) Windows 7
17 37 (11.97%) Root Cause Analysis
18 35 (11.33%) LAN
19 33 (10.68%) XenApp
19 33 (10.68%) XenDesktop
19 33 (10.68%) Computer Science
19 33 (10.68%) Software Engineering
19 33 (10.68%) Computer Science Degree

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (8.74%) MS Exchange
2 24 (7.77%) Exchange Server 2010
3 10 (3.24%) SharePoint
4 6 (1.94%) IIS
5 5 (1.62%) CMS
5 5 (1.62%) Confluence
5 5 (1.62%) WebLogic
6 4 (1.29%) Tomcat
7 3 (0.97%) Apache
7 3 (0.97%) IBM Notes
7 3 (0.97%) Sitecore CMS
7 3 (0.97%) Umbraco
7 3 (0.97%) WordPress
8 2 (0.65%) JBoss
9 1 (0.32%) ArcGIS
9 1 (0.32%) Skype for Business
Applications
1 54 (17.48%) Microsoft Office
2 31 (10.03%) Microsoft Excel
3 21 (6.80%) Microsoft PowerPoint
4 5 (1.62%) MS Visio
5 4 (1.29%) ProjectWise
6 3 (0.97%) HipChat
7 2 (0.65%) Spreadsheet
Business Applications
1 4 (1.29%) Dynamics CRM
1 4 (1.29%) Remedy ITSM
2 2 (0.65%) Dynamics SL
2 2 (0.65%) NetSuite
3 1 (0.32%) Aareon QL
3 1 (0.32%) ResourceLink
3 1 (0.32%) SAP ERP
3 1 (0.32%) SAP MII
Cloud Services
1 18 (5.83%) Office 365
2 13 (4.21%) Microsoft Azure
3 5 (1.62%) Amazon AWS
3 5 (1.62%) Dynamics 365
4 3 (0.97%) IBM PureFlex
4 3 (0.97%) Mimecast
5 2 (0.65%) Amazon CloudWatch
5 2 (0.65%) Google Analytics
5 2 (0.65%) Google Cloud Platform
5 2 (0.65%) PaaS
Communications & Networking
1 37 (11.97%) WAN
2 35 (11.33%) LAN
3 30 (9.71%) NetScaler
4 27 (8.74%) Firewall
5 13 (4.21%) SAN
6 11 (3.56%) DNS
6 11 (3.56%) OSPF
6 11 (3.56%) Wi-Fi
7 9 (2.91%) DHCP
8 8 (2.59%) SMS
9 5 (1.62%) VoIP
10 3 (0.97%) ADSL
10 3 (0.97%) Cisco ASA
10 3 (0.97%) Internet
10 3 (0.97%) MPLS
10 3 (0.97%) SSL
10 3 (0.97%) VLAN
10 3 (0.97%) VPN
11 2 (0.65%) NAS
11 2 (0.65%) Network Security
Database & Business Intelligence
1 40 (12.94%) SQL Server
2 12 (3.88%) SQL Server 2016
3 11 (3.56%) SQL Server 2008
4 10 (3.24%) SQL Server 2000
5 9 (2.91%) SQL Server 2012
6 8 (2.59%) Oracle Database
7 5 (1.62%) GIS
8 4 (1.29%) EDMS
8 4 (1.29%) Oracle Database 10g
9 3 (0.97%) BusinessObjects
9 3 (0.97%) MySQL
10 2 (0.65%) BusinessObjects Business Intelligence
10 2 (0.65%) SAP BW
10 2 (0.65%) SQL Server 2005
11 1 (0.32%) Crystal Reports
11 1 (0.32%) Oracle BI EE
11 1 (0.32%) Oracle Database 11g
11 1 (0.32%) Oracle8/8i Database
11 1 (0.32%) Spatial Data
11 1 (0.32%) SQL Server 2014
Development Applications
1 5 (1.62%) Git (software)
1 5 (1.62%) JIRA
2 2 (0.65%) Team Foundation Server
3 1 (0.32%) Bitbucket
3 1 (0.32%) Grunt
3 1 (0.32%) Jenkins
3 1 (0.32%) Subversion
3 1 (0.32%) TeamCity
3 1 (0.32%) Visual Studio
General
1 49 (15.86%) Finance
2 22 (7.12%) Retail
3 15 (4.85%) Telecoms
4 8 (2.59%) Legal
4 8 (2.59%) Manufacturing
5 4 (1.29%) Advertising
5 4 (1.29%) Military
6 3 (0.97%) Billing
6 3 (0.97%) Financial Institution
6 3 (0.97%) Marketing
7 2 (0.65%) Banking
8 1 (0.32%) Automotive
8 1 (0.32%) Back Office
8 1 (0.32%) Digital Economy
8 1 (0.32%) Law
Job Titles
1 79 (25.57%) Analyst
2 37 (11.97%) Support Analyst
3 35 (11.33%) Service Manager
4 24 (7.77%) Team Leader
5 23 (7.44%) Service Analyst
6 21 (6.80%) Applications Support
6 21 (6.80%) Infrastructure Engineer
6 21 (6.80%) Services Delivery Manager
7 20 (6.47%) Delivery Manager
7 20 (6.47%) IT Manager
8 19 (6.15%) Technical Support
9 18 (5.83%) Service Desk Analyst
10 17 (5.50%) Citrix Specialist
10 17 (5.50%) Citrix Technical Specialist
10 17 (5.50%) Infrastructure Specialist
10 17 (5.50%) Technical Specialist
10 17 (5.50%) Virtualisation Specialist
11 16 (5.18%) Data Analyst
12 13 (4.21%) Administrator
12 13 (4.21%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 11 (3.56%) .NET
2 9 (2.91%) Web Services
3 8 (2.59%) HTML
4 7 (2.27%) ASP.NET
4 7 (2.27%) ASP.NET MVC
5 6 (1.94%) Flash
6 5 (1.62%) .NET Framework
7 4 (1.29%) CSS
7 4 (1.29%) JSON
7 4 (1.29%) REST
7 4 (1.29%) SOAP
8 2 (0.65%) AngularJS
8 2 (0.65%) jQuery
8 2 (0.65%) Middleware
8 2 (0.65%) XML
9 1 (0.32%) Ajax
9 1 (0.32%) LINQ
9 1 (0.32%) OAuth
9 1 (0.32%) RESTful
9 1 (0.32%) XSLT
Miscellaneous
1 69 (22.33%) Data Centre
2 33 (10.68%) Computer Science
3 30 (9.71%) Self-Motivation
4 27 (8.74%) Analytical Skills
5 24 (7.77%) Public Cloud
6 13 (4.21%) Management Information System
7 11 (3.56%) Virtual Team
8 8 (2.59%) NHS
9 5 (1.62%) FMCG
10 4 (1.29%) Handset
10 4 (1.29%) User Experience
11 3 (0.97%) Driving Licence
11 3 (0.97%) Enterprise Software
12 2 (0.65%) CMDB
12 2 (0.65%) Data Protection Act
12 2 (0.65%) EMC VNX
12 2 (0.65%) EPoS
12 2 (0.65%) Replication
13 1 (0.32%) LLPG
13 1 (0.32%) Social Media
Operating Systems
1 137 (44.34%) Windows
2 69 (22.33%) Windows Server
3 37 (11.97%) Windows 7
4 16 (5.18%) Unix
5 15 (4.85%) Windows Server 2012
6 13 (4.21%) Linux
7 12 (3.88%) Windows 8
8 10 (3.24%) Windows Server 2008
9 9 (2.91%) AIX
9 9 (2.91%) Windows 10
10 6 (1.94%) Red Hat Enterprise Linux
11 5 (1.62%) Windows Vista
12 4 (1.29%) Windows XP
13 3 (0.97%) Android
13 3 (0.97%) Apple iOS
13 3 (0.97%) Mac OS
13 3 (0.97%) Solaris
13 3 (0.97%) Windows Server 2003
14 2 (0.65%) HPUX
14 2 (0.65%) Windows Mobile
Processes & Methodologies
1 141 (45.63%) ITIL
2 74 (23.95%) Service Delivery
3 43 (13.92%) Continuous Improvement
4 41 (13.27%) Problem-Solving
5 37 (11.97%) Root Cause Analysis
6 33 (10.68%) Software Engineering
7 28 (9.06%) Stakeholder Management
8 27 (8.74%) Collaborative Working
9 19 (6.15%) ITSM
9 19 (6.15%) Problem Management
10 18 (5.83%) Capacity Planning
10 18 (5.83%) Network Management
10 18 (5.83%) Project Management
11 17 (5.50%) Disaster Recovery
12 16 (5.18%) Mentoring
13 15 (4.85%) Performance Management
13 15 (4.85%) PRINCE2
13 15 (4.85%) Service Management
13 15 (4.85%) Statistics
14 14 (4.53%) Supplier Management
Programming Languages
1 70 (22.65%) SQL
2 21 (6.80%) C#
3 9 (2.91%) JavaScript
4 8 (2.59%) T-SQL
5 6 (1.94%) PowerShell
5 6 (1.94%) VB.NET
6 2 (0.65%) ABAP
6 2 (0.65%) Bash Shell
6 2 (0.65%) Erlang
6 2 (0.65%) Perl
6 2 (0.65%) PL/SQL
7 1 (0.32%) C
7 1 (0.32%) Python
7 1 (0.32%) VBA
Qualifications
1 67 (21.68%) Degree
2 44 (14.24%) ITIL Certification
3 33 (10.68%) Computer Science Degree
4 15 (4.85%) Security Cleared
5 14 (4.53%) NVQ Level 3
6 12 (3.88%) Microsoft Certification
7 11 (3.56%) ISEB
8 7 (2.27%) Cisco Certification
8 7 (2.27%) MCSE
9 5 (1.62%) CCNA
9 5 (1.62%) ITIL Foundation Certificate
10 4 (1.29%) CCNP
10 4 (1.29%) MCDBA
10 4 (1.29%) MCP
10 4 (1.29%) MCSA
10 4 (1.29%) OCP
10 4 (1.29%) Oracle Certification
11 2 (0.65%) PRINCE2 Certification
11 2 (0.65%) PRINCE2 Practitioner
11 2 (0.65%) SC Cleared
Quality Assurance & Compliance
1 9 (2.91%) PMO
2 6 (1.94%) Data Quality
3 3 (0.97%) GDPR
3 3 (0.97%) ISO/IEC 20000
3 3 (0.97%) PCI DSS
3 3 (0.97%) QA
4 2 (0.65%) ISO/IEC 27001
5 1 (0.32%) BS7666
5 1 (0.32%) ISO 8583
5 1 (0.32%) ISO 9001
5 1 (0.32%) Sarbanes-Oxley
System Software
1 54 (17.48%) Active Directory
2 48 (15.53%) VMware Infrastructure
3 46 (14.89%) Hyper-V
4 43 (13.92%) VMware ESXi
5 41 (13.27%) vSphere
6 33 (10.68%) XenApp
6 33 (10.68%) XenDesktop
7 26 (8.41%) Microsoft App-V
8 13 (4.21%) Firmware
9 2 (0.65%) Docker
9 2 (0.65%) Squid
10 1 (0.32%) Microsoft Virtual Server
10 1 (0.32%) Virtual Servers
Systems Management
1 32 (10.36%) SCVMM
1 32 (10.36%) vCenter Server
1 32 (10.36%) vMotion
2 8 (2.59%) NetBackup
3 6 (1.94%) HP Data Protector
4 5 (1.62%) SCCM
5 4 (1.29%) Microsoft Intune
6 3 (0.97%) Backup Exec
6 3 (0.97%) QRadar
7 2 (0.65%) FortiGate
7 2 (0.65%) Kubernetes
7 2 (0.65%) Netcool
7 2 (0.65%) Terraform
7 2 (0.65%) Tivoli Storage Manager
8 1 (0.32%) Control-M
8 1 (0.32%) Data Guard
8 1 (0.32%) NetVault Backup
8 1 (0.32%) Opscode Chef
8 1 (0.32%) Oracle RMAN
8 1 (0.32%) vRealize
Vendors
1 126 (40.78%) Microsoft
2 67 (21.68%) VMware
3 47 (15.21%) Citrix
4 29 (9.39%) Ivanti
5 22 (7.12%) Cisco
5 22 (7.12%) ServiceNow
6 19 (6.15%) HP
7 17 (5.50%) Oracle
8 12 (3.88%) IBM
9 11 (3.56%) CheckPoint
9 11 (3.56%) Veeam
10 9 (2.91%) Cadence
10 9 (2.91%) Fortinet
10 9 (2.91%) NetApp
10 9 (2.91%) SolarWinds
11 8 (2.59%) Red Hat
11 8 (2.59%) Remedy
12 6 (1.94%) BMC
12 6 (1.94%) Dell
12 6 (1.94%) Salesforce.com