Period
to 19 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 February 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > West Midlands
6 months to
19 Feb 2018
Same period 2017 Same period 2016
Rank 95 78 81
Rank change year-on-year -17 +3 +9
Permanent jobs citing SLA 295 357 340
As % of all permanent IT jobs advertised in the West Midlands 3.00% 3.50% 3.08%
As % of the Quality Assurance & Compliance category 23.56% 24.97% 23.10%
Number of salaries quoted 210 243 293
West Midlands median annual salary £33,000 £33,000 £35,000
Median salary % change year-on-year - -5.71% +7.69%
10th Percentile £21,000 £20,520 £20,000
90th Percentile £57,625 £57,500 £59,250
England median annual salary £35,500 £37,500 £37,500
% change year-on-year -5.33% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,252 1,430 1,472
As % of all permanent IT jobs advertised in the West Midlands 12.75% 14.02% 13.35%
Number of salaries quoted 951 951 1,153
West Midlands median annual salary £43,500 £42,500 £42,500
Median salary % change year-on-year +2.35% - +8.97%
10th Percentile £24,750 £24,750 £24,000
90th Percentile £66,250 £63,750 £63,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing SLA in the West Midlands over the 6 months to 19 February 2018.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 19 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -14 129 £35,000 -6.67% 11
Staffordshire +22 51 £32,000 +23.08% 5
Coventry -7 30 £33,000 +10.00% 1
Wolverhampton 0 20 £25,000 +6.38% 2
Warwickshire -8 19 £43,250 -5.46% 3
Solihull +8 15 £30,000 -7.69% 1
Shropshire -10 11 £31,750 -2.31% 1
Dudley +11 9 £30,000 +13.21%
Worcestershire +7 5 £53,750 +95.45% 4
Walsall -9 4 £30,000 -7.69% 1
Wednesbury - 1 £24,000 -
Herefordshire - 1 £75,000 -
Halesowen - 1 £42,500 -
SLA
England

For the 6 months to 19 February 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for SLA.

1 131 (44.41%) ITIL
2 108 (36.61%) Microsoft
3 107 (36.27%) Windows
4 71 (24.07%) Service Delivery
5 58 (19.66%) Finance
6 56 (18.98%) VMware
6 56 (18.98%) Degree
7 54 (18.31%) Windows Server
8 51 (17.29%) Active Directory
8 51 (17.29%) Microsoft Office
9 49 (16.61%) VMware Infrastructure
10 48 (16.27%) SQL
11 46 (15.59%) Data Centre
12 41 (13.90%) Hyper-V
13 36 (12.20%) Citrix
14 32 (10.85%) Incident Management
14 32 (10.85%) Continuous Improvement
15 30 (10.17%) ITIL Certification
15 30 (10.17%) Root Cause Analysis
16 29 (9.83%) vSphere
16 29 (9.83%) Firewall
16 29 (9.83%) Stakeholder Management
17 28 (9.49%) Windows 7
18 27 (9.15%) VMware ESXi
18 27 (9.15%) WAN
18 27 (9.15%) LAN
18 27 (9.15%) vCenter Server
19 26 (8.81%) MS Exchange
20 25 (8.47%) Problem Management
21 24 (8.14%) SCVMM

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (8.81%) MS Exchange
2 16 (5.42%) Exchange Server 2010
3 5 (1.69%) CMS
3 5 (1.69%) Confluence
3 5 (1.69%) SharePoint
4 4 (1.36%) Tomcat
5 3 (1.02%) Apache
5 3 (1.02%) Sitecore CMS
5 3 (1.02%) Umbraco
5 3 (1.02%) WordPress
6 1 (0.34%) ArcGIS
6 1 (0.34%) IBM Notes
6 1 (0.34%) Skype for Business
Applications
1 51 (17.29%) Microsoft Office
2 21 (7.12%) Microsoft Excel
3 9 (3.05%) Microsoft PowerPoint
4 3 (1.02%) HipChat
4 3 (1.02%) MS Visio
5 2 (0.68%) Spreadsheet
6 1 (0.34%) Open Workbench
Business Applications
1 8 (2.71%) SAP MII
1 8 (2.71%) SAP MM
1 8 (2.71%) SAP PP
1 8 (2.71%) SAP PP-PI
2 6 (2.03%) SAP CO
2 6 (2.03%) SAP FI
2 6 (2.03%) SAP FI/CO
3 5 (1.69%) Dynamics CRM
4 3 (1.02%) Remedy ITSM
5 2 (0.68%) NetSuite
6 1 (0.34%) Aareon QL
6 1 (0.34%) GoldMine
6 1 (0.34%) ResourceLink
Cloud Services
1 18 (6.10%) Microsoft Azure
2 15 (5.08%) Office 365
3 4 (1.36%) Amazon AWS
4 3 (1.02%) Dynamics 365
5 2 (0.68%) Amazon CloudWatch
5 2 (0.68%) Google Cloud Platform
5 2 (0.68%) PaaS
5 2 (0.68%) SaaS
6 1 (0.34%) Google Analytics
Communications & Networking
1 29 (9.83%) Firewall
2 27 (9.15%) LAN
2 27 (9.15%) WAN
3 18 (6.10%) NetScaler
4 8 (2.71%) Wi-Fi
5 7 (2.37%) SMS
6 6 (2.03%) OSPF
6 6 (2.03%) SAN
7 5 (1.69%) Cisco Nexus
7 5 (1.69%) Ethernet
7 5 (1.69%) MPLS
7 5 (1.69%) VoIP
8 4 (1.36%) DHCP
8 4 (1.36%) DNS
9 3 (1.02%) Broadband
9 3 (1.02%) VLAN
9 3 (1.02%) VPN
10 2 (0.68%) Cisco ISE
10 2 (0.68%) ISDN
10 2 (0.68%) Network Security
Database & Business Intelligence
1 20 (6.78%) SQL Server
2 11 (3.73%) SQL Server 2008
3 5 (1.69%) SQL Server 2012
4 4 (1.36%) BusinessObjects
4 4 (1.36%) SQL Server 2000
5 2 (0.68%) BusinessObjects Business Intelligence
5 2 (0.68%) NoSQL
5 2 (0.68%) Oracle Database
5 2 (0.68%) SAP BW
5 2 (0.68%) SAP HANA
5 2 (0.68%) SQL Server 2005
6 1 (0.34%) Data Warehouse
6 1 (0.34%) DB2
6 1 (0.34%) GIS
6 1 (0.34%) Oracle BI EE
6 1 (0.34%) Oracle Database 10g
6 1 (0.34%) Oracle Database 11g
6 1 (0.34%) Spatial Data
6 1 (0.34%) SQL Server Integration Services
6 1 (0.34%) SQL Server Reporting Services
Development Applications
1 7 (2.37%) JIRA
2 4 (1.36%) Team Foundation Server
3 2 (0.68%) Git (software)
4 1 (0.34%) Bitbucket
4 1 (0.34%) Jenkins
4 1 (0.34%) Visual Studio Team System
General
1 58 (19.66%) Finance
2 18 (6.10%) Manufacturing
3 17 (5.76%) Retail
4 14 (4.75%) Telecoms
5 7 (2.37%) Marketing
6 4 (1.36%) Advertising
6 4 (1.36%) Local Government
6 4 (1.36%) Military
7 3 (1.02%) Automotive
7 3 (1.02%) Law
8 2 (0.68%) Banking
8 2 (0.68%) Billing
8 2 (0.68%) Legal
9 1 (0.34%) Back Office
9 1 (0.34%) Digital Economy
Job Titles
1 95 (32.20%) Analyst
2 35 (11.86%) Support Analyst
3 31 (10.51%) Service Manager
4 26 (8.81%) Service Analyst
5 25 (8.47%) IT Manager
6 24 (8.14%) Applications Support
7 22 (7.46%) Service Desk Analyst
8 17 (5.76%) IT Services Manager
9 15 (5.08%) Business Analyst
9 15 (5.08%) Team Leader
10 14 (4.75%) Technical Support
11 13 (4.41%) Delivery Manager
11 13 (4.41%) Services Delivery Manager
12 12 (4.07%) Applications Support Analyst
12 12 (4.07%) Data Analyst
12 12 (4.07%) IT Support
12 12 (4.07%) Service Desk Manager
13 11 (3.73%) Architect
13 11 (3.73%) Support Engineer
14 10 (3.39%) Technical Architect
Libraries, Frameworks & Software Standards
1 8 (2.71%) .NET
1 8 (2.71%) SAPUI5
2 5 (1.69%) ASP.NET
2 5 (1.69%) Flash
2 5 (1.69%) Web Services
3 4 (1.36%) .NET Framework
3 4 (1.36%) ASP.NET MVC
4 3 (1.02%) HTML
5 2 (0.68%) AngularJS
5 2 (0.68%) REST
5 2 (0.68%) SOAP
6 1 (0.34%) ASP.NET Web API
6 1 (0.34%) Middleware
Miscellaneous
1 46 (15.59%) Data Centre
2 22 (7.46%) Management Information System
3 20 (6.78%) Computer Science
4 19 (6.44%) Analytical Skills
5 16 (5.42%) Public Cloud
6 10 (3.39%) Virtual Team
7 8 (2.71%) Enterprise Storage
7 8 (2.71%) NHS
8 7 (2.37%) Handset
9 5 (1.69%) Enterprise Software
10 4 (1.36%) CMDB
11 3 (1.02%) Clustering
11 3 (1.02%) Driving Licence
11 3 (1.02%) User Experience
12 2 (0.68%) Data Protection Act
13 1 (0.34%) FMCG
13 1 (0.34%) Hybrid Cloud
13 1 (0.34%) LLPG
13 1 (0.34%) PKI
13 1 (0.34%) Private Cloud
Operating Systems
1 107 (36.27%) Windows
2 54 (18.31%) Windows Server
3 28 (9.49%) Windows 7
4 14 (4.75%) Windows Server 2012
5 13 (4.41%) Linux
6 8 (2.71%) Unix
7 7 (2.37%) Windows 10
7 7 (2.37%) Windows 8
8 6 (2.03%) AIX
8 6 (2.03%) Windows Server 2008
9 5 (1.69%) Solaris
10 3 (1.02%) CentOS
10 3 (1.02%) Mac OS
11 2 (0.68%) Android
11 2 (0.68%) Apple iOS
11 2 (0.68%) Red Hat Enterprise Linux
11 2 (0.68%) Windows Mobile
11 2 (0.68%) Windows Vista
12 1 (0.34%) HPUX
12 1 (0.34%) Windows XP
Processes & Methodologies
1 131 (44.41%) ITIL
2 71 (24.07%) Service Delivery
3 32 (10.85%) Continuous Improvement
3 32 (10.85%) Incident Management
4 30 (10.17%) Root Cause Analysis
5 29 (9.83%) Stakeholder Management
6 25 (8.47%) Problem Management
7 23 (7.80%) Collaborative Working
8 21 (7.12%) IT Strategy
8 21 (7.12%) Software Engineering
9 20 (6.78%) Service Management
10 19 (6.44%) Disaster Recovery
10 19 (6.44%) Statistics
11 17 (5.76%) Performance Management
12 16 (5.42%) Contract Management
12 16 (5.42%) Supplier Management
13 15 (5.08%) Escalation Management
13 15 (5.08%) Financial Modelling
13 15 (5.08%) Process Improvement
13 15 (5.08%) Service Design
Programming Languages
1 48 (16.27%) SQL
2 17 (5.76%) C#
3 5 (1.69%) Bash Shell
3 5 (1.69%) JavaScript
3 5 (1.69%) VB.NET
4 3 (1.02%) C
4 3 (1.02%) Shell Script
4 3 (1.02%) T-SQL
5 2 (0.68%) ABAP
5 2 (0.68%) Erlang
5 2 (0.68%) Perl
6 1 (0.34%) Java
6 1 (0.34%) PL/SQL
6 1 (0.34%) PowerShell
6 1 (0.34%) Python
6 1 (0.34%) VB
6 1 (0.34%) VBA
Qualifications
1 56 (18.98%) Degree
2 30 (10.17%) ITIL Certification
3 20 (6.78%) Computer Science Degree
4 16 (5.42%) Cisco Certification
4 16 (5.42%) Security Cleared
5 13 (4.41%) NVQ Level 3
6 12 (4.07%) CCNA
6 12 (4.07%) Microsoft Certification
7 8 (2.71%) CCNP
7 8 (2.71%) ITIL Foundation Certificate
7 8 (2.71%) MCSA
8 6 (2.03%) ISEB
9 5 (1.69%) MCSE
10 4 (1.36%) SC Cleared
11 3 (1.02%) CCIE
11 3 (1.02%) DV Cleared
11 3 (1.02%) VMware Certified Professional (VCP)
12 2 (0.68%) CCDA
12 2 (0.68%) CCDP
12 2 (0.68%) CCIE Service Provider
Quality Assurance & Compliance
1 8 (2.71%) PMO
2 4 (1.36%) Data Quality
3 3 (1.02%) ISO/IEC 20000
3 3 (1.02%) ISO/IEC 27001
3 3 (1.02%) PCI DSS
3 3 (1.02%) QA
4 2 (0.68%) GDPR
5 1 (0.34%) BS7666
5 1 (0.34%) ISO 9001
System Software
1 51 (17.29%) Active Directory
2 49 (16.61%) VMware Infrastructure
3 41 (13.90%) Hyper-V
4 29 (9.83%) vSphere
5 27 (9.15%) VMware ESXi
6 18 (6.10%) Microsoft App-V
6 18 (6.10%) XenApp
6 18 (6.10%) XenDesktop
7 5 (1.69%) Firmware
8 2 (0.68%) Docker
9 1 (0.34%) Microsoft Virtual Server
9 1 (0.34%) Virtual Servers
Systems Management
1 27 (9.15%) vCenter Server
2 24 (8.14%) SCVMM
2 24 (8.14%) vMotion
3 3 (1.02%) QRadar
4 2 (0.68%) Kubernetes
4 2 (0.68%) NetBackup
4 2 (0.68%) Netcool
4 2 (0.68%) Terraform
5 1 (0.34%) Control-M
5 1 (0.34%) Microsoft Intune
5 1 (0.34%) Opscode Chef
5 1 (0.34%) Oracle Enterprise Manager
5 1 (0.34%) Puppet
5 1 (0.34%) SCCM
5 1 (0.34%) vRealize
Vendors
1 108 (36.61%) Microsoft
2 56 (18.98%) VMware
3 36 (12.20%) Citrix
4 22 (7.46%) Ivanti
5 21 (7.12%) Cisco
6 18 (6.10%) SAP
7 16 (5.42%) ServiceNow
8 15 (5.08%) Cadence
9 10 (3.39%) Dell
10 9 (3.05%) HP
10 9 (3.05%) Oracle
10 9 (3.05%) Red Hat
10 9 (3.05%) Remedy
11 8 (2.71%) EqualLogic
11 8 (2.71%) Juniper
11 8 (2.71%) NetApp
12 6 (2.03%) CheckPoint
13 4 (1.36%) BMC
13 4 (1.36%) Capita
13 4 (1.36%) SolarWinds