SLA Jobs in the West Midlands

Service Level Agreement (SLA)
England > West Midlands

The table below provides summary statistics for permanent job vacancies advertised in the West Midlands requiring SLA skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited SLA over the 6 months leading up to 30 April 2025, comparing them to the same period in the previous two years.

6 months to
30 Apr 2025
Same period 2024 Same period 2023
Rank 78 94 94
Rank change year-on-year +16 0 -14
Permanent jobs citing SLA 136 178 232
As % of all permanent jobs advertised in the West Midlands 3.05% 2.46% 3.48%
As % of the Quality Assurance & Compliance category 16.79% 15.88% 11.80%
Number of salaries quoted 107 152 166
10th Percentile - £23,500 £27,250
25th Percentile £28,822 £25,750 £29,938
Median annual salary (50th Percentile) £30,580 £28,119 £37,500
Median % change year-on-year +8.75% -25.02% -6.25%
75th Percentile £49,500 £46,397 £47,500
90th Percentile £62,250 £64,375 £60,625
England median annual salary £35,000 £32,500 £40,000
% change year-on-year +7.69% -18.75% +5.12%

All Quality Assurance and Compliance Skills
West Midlands

SLA falls under the Quality Assurance and Compliance category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring quality assurance or compliance skills in the West Midlands.

Permanent vacancies with a requirement for quality assurance or compliance skills 810 1,121 1,966
As % of all permanent jobs advertised in the West Midlands 18.14% 15.48% 29.50%
Number of salaries quoted 395 861 733
10th Percentile £28,993 £27,300 £31,000
25th Percentile £36,250 £35,000 £37,000
Median annual salary (50th Percentile) £52,500 £52,500 £51,201
Median % change year-on-year - +2.54% +7.79%
75th Percentile £62,500 £65,000 £65,000
90th Percentile £77,000 £77,500 £81,250
England median annual salary £60,000 £52,500 £57,500
% change year-on-year +14.29% -8.70% +4.55%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

Salary distribution for jobs citing SLA in the West Midlands over the 6 months to 30 April 2025.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 30 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Staffordshire +10 52 £28,822 +5.58% 10
Warwickshire -10 32 £29,500 -46.85% 9
Birmingham +26 17 £55,000 +1.71% 4
Sutton Coldfield - 15 £30,580 -
Coventry +3 8 £57,500 -8.73% 2
Solihull -6 3 £75,000 +154.24% 3
Herefordshire +9 2 - -
Worcestershire +3 1 £36,500 +46.00%
SLA
England

SLA
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (4.41%) Microsoft Exchange
1 6 (4.41%) SharePoint
2 2 (1.47%) Skype for Business
3 1 (0.74%) Apache
3 1 (0.74%) Tomcat
Applications
1 6 (4.41%) Microsoft Excel
2 2 (1.47%) Microsoft Office
3 1 (0.74%) MS Visio
Business Applications
1 78 (57.35%) Salesforce CRM
2 2 (1.47%) Oracle EBS
2 2 (1.47%) Oracle ERP
Cloud Services
1 11 (8.09%) Azure
2 9 (6.62%) AWS
3 8 (5.88%) Microsoft 365
4 6 (4.41%) IBM Cloud
5 4 (2.94%) OneDrive
6 3 (2.21%) Power Automate
6 3 (2.21%) Power Platform
6 3 (2.21%) PowerApps
7 2 (1.47%) GCP
8 1 (0.74%) Amazon EKS
8 1 (0.74%) Azure AKS
8 1 (0.74%) Cloudflare
8 1 (0.74%) Entra ID
8 1 (0.74%) Google Kubernetes Engine
8 1 (0.74%) SaaS
Communications & Networking
1 17 (12.50%) LAN
1 17 (12.50%) WAN
2 11 (8.09%) BGP
2 11 (8.09%) MPLS
3 10 (7.35%) Cisco IOS
3 10 (7.35%) Firewall
3 10 (7.35%) IPsec
3 10 (7.35%) Junos
4 6 (4.41%) DHCP
4 6 (4.41%) DNS
4 6 (4.41%) TCP/IP
5 3 (2.21%) Wi-Fi
6 2 (1.47%) SAN
6 2 (1.47%) Skype
6 2 (1.47%) VLAN
6 2 (1.47%) VPN
7 1 (0.74%) Cisco ASA
7 1 (0.74%) Cisco Firepower
7 1 (0.74%) Network Security
7 1 (0.74%) VoIP
Database & Business Intelligence
1 3 (2.21%) SQL Server
2 2 (1.47%) Oracle Reports
Development Applications
1 2 (1.47%) JIRA
2 1 (0.74%) GitLab
General
1 17 (12.50%) Social Skills
2 12 (8.82%) Inclusion and Diversity
3 10 (7.35%) Finance
4 6 (4.41%) Analytical Skills
5 2 (1.47%) Law
6 1 (0.74%) Public Sector
6 1 (0.74%) Telecoms
Job Titles
1 86 (63.24%) Business Manager
2 78 (57.35%) Business Development Manager
2 78 (57.35%) Development Manager
3 11 (8.09%) Architect
3 11 (8.09%) Network Architect
4 10 (7.35%) Service Manager
5 8 (5.88%) Analyst
5 8 (5.88%) Business Systems Manager
5 8 (5.88%) Support Manager
5 8 (5.88%) Systems Manager
5 8 (5.88%) Systems Support
5 8 (5.88%) Systems Support Manager
6 7 (5.15%) IT Support
7 6 (4.41%) IT Analyst
7 6 (4.41%) Support Assistant
7 6 (4.41%) Support Engineer
7 6 (4.41%) Technical Engineer
7 6 (4.41%) Technical Support
7 6 (4.41%) Technical Support Engineer
8 5 (3.68%) Support Analyst
Libraries, Frameworks & Software Standards
1 1 (0.74%) .NET
1 1 (0.74%) .NET Core
1 1 (0.74%) ASP.NET
1 1 (0.74%) JMS
1 1 (0.74%) Web Services
Miscellaneous
1 8 (5.88%) Management Information System
2 7 (5.15%) Data Centre
3 3 (2.21%) Driving Licence
3 3 (2.21%) Enterprise Software
4 2 (1.47%) Self-Motivation
5 1 (0.74%) Onboarding
5 1 (0.74%) Private Cloud
5 1 (0.74%) SCADA
Operating Systems
1 15 (11.03%) Windows
2 3 (2.21%) Windows Server
3 2 (1.47%) Linux
3 2 (1.47%) Windows 10
3 2 (1.47%) Windows 7
3 2 (1.47%) Windows Server 2003
3 2 (1.47%) Windows Server 2019
Processes & Methodologies
1 78 (57.35%) Active Listening
1 78 (57.35%) B2B
1 78 (57.35%) Business Development
1 78 (57.35%) CRM
1 78 (57.35%) Deadline-Driven
1 78 (57.35%) Value Proposition
2 24 (17.65%) Customer Value Proposition
3 18 (13.24%) Problem-Solving
4 15 (11.03%) Change Management
5 13 (9.56%) Service Delivery
6 12 (8.82%) ITIL
7 11 (8.09%) Continuous Improvement
7 11 (8.09%) Technical Leadership
8 10 (7.35%) Network Design
9 9 (6.62%) Requirements Gathering
10 8 (5.88%) Customer Service
10 8 (5.88%) Data Protection
10 8 (5.88%) Disaster Recovery
10 8 (5.88%) Incident Management
11 7 (5.15%) Data Security
Programming Languages
1 10 (7.35%) SQL
2 2 (1.47%) PL/SQL
2 2 (1.47%) PowerShell
3 1 (0.74%) C#
3 1 (0.74%) Java
3 1 (0.74%) JavaScript
Qualifications
1 13 (9.56%) Security Cleared
2 11 (8.09%) CCNP
2 11 (8.09%) Cisco Certification
3 10 (7.35%) CCNA
3 10 (7.35%) Degree
3 10 (7.35%) JNCIS
3 10 (7.35%) SC Cleared
4 3 (2.21%) DV Cleared
5 1 (0.74%) AWS Certification
5 1 (0.74%) CISA
5 1 (0.74%) CISM
5 1 (0.74%) CISSP
5 1 (0.74%) GIAC
5 1 (0.74%) ISACA
5 1 (0.74%) Microsoft Certification
5 1 (0.74%) SANS
Quality Assurance & Compliance
1 1 (0.74%) ISO/IEC 27001
System Software
1 9 (6.62%) VMware Infrastructure
2 7 (5.15%) Active Directory
3 3 (2.21%) Hyper-V
4 1 (0.74%) Virtual Machines
4 1 (0.74%) VMware ESXi
4 1 (0.74%) vSphere
Systems Management
1 2 (1.47%) Kubernetes
1 2 (1.47%) SCCM
1 2 (1.47%) SCOM
1 2 (1.47%) SCOrch
1 2 (1.47%) SCSM
2 1 (0.74%) FortiGate
2 1 (0.74%) Microsoft Intune
2 1 (0.74%) vCenter Server
Vendors
1 78 (57.35%) Salesforce
1 78 (57.35%) SAP
2 19 (13.97%) Cisco
3 17 (12.50%) Microsoft
4 16 (11.76%) Juniper
5 11 (8.09%) VMware
6 7 (5.15%) LogicMonitor
6 7 (5.15%) ServiceNow
6 7 (5.15%) SolarWinds
7 6 (4.41%) Dell
7 6 (4.41%) IBM
7 6 (4.41%) McAfee
7 6 (4.41%) Veeam
8 2 (1.47%) Fortinet
8 2 (1.47%) Oracle
9 1 (0.74%) Aruba
9 1 (0.74%) CheckPoint
9 1 (0.74%) Meraki
9 1 (0.74%) Palo Alto
9 1 (0.74%) Tenable