Period
to 19 January 2021

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 19 January 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > West Midlands
6 months to
19 Jan 2021
Same period 2020 Same period 2019
Rank 101 72 56
Rank change year-on-year -29 -16 +50
Permanent jobs citing SLA 89 250 343
As % of all permanent jobs advertised in the West Midlands 2.54% 3.72% 4.44%
As % of the Quality Assurance & Compliance category 18.82% 23.74% 21.55%
Number of salaries quoted 78 232 225
Median annual salary £28,000 £35,000 £37,500
Median salary % change year-on-year -20.00% -6.67% +15.38%
10th Percentile £21,250 £20,500 £20,850
90th Percentile £52,500 £67,750 £65,000
England median annual salary £41,717 £37,500 £40,000
% change year-on-year +11.25% -6.25% +14.29%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 473 1,053 1,592
As % of all permanent IT jobs advertised in the West Midlands 13.51% 15.67% 20.59%
Number of salaries quoted 336 905 945
Median annual salary £45,000 £45,000 £45,000
10th Percentile £22,500 £27,000 £26,250
90th Percentile £71,250 £67,500 £66,250
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

Salary distribution for jobs citing SLA in the West Midlands over the 6 months to 19 January 2021.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 19 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Solihull +16 23 £28,000 -25.33%
Birmingham -16 22 £22,500 -55.00% 4
Coventry +35 15 £33,500 +3.84% 5
Warwickshire -6 11 £45,000 +30.43%
Staffordshire -1 10 £22,500 +7.14% 4
West Bromwich +5 2 £26,000 -21.21%
Herefordshire +22 1 - - 1
Worcestershire +7 1 £20,000 -54.29% 1
Shropshire -12 1 £52,500 +75.00% 1
SLA
England

For the 6 months to 19 January 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for SLA.

1 51 (57.30%) Windows
2 30 (33.71%) Microsoft
3 28 (31.46%) ITIL
4 25 (28.09%) Office 365
5 23 (25.84%) Ticket Management
5 23 (25.84%) Microsoft Office
6 22 (24.72%) Legal
6 22 (24.72%) Problem-Solving
7 21 (23.60%) GDPR
7 21 (23.60%) Service Management
7 21 (23.60%) Citrix
8 19 (21.35%) Active Directory
8 19 (21.35%) Document Management
8 19 (21.35%) Windows 10
8 19 (21.35%) Windows Server
9 17 (19.10%) Management Information System
10 16 (17.98%) Problem Management
11 15 (16.85%) Line Management
12 14 (15.73%) Azure
12 14 (15.73%) VMware
13 13 (14.61%) SQL
14 12 (13.48%) WAN
14 12 (13.48%) LAN
14 12 (13.48%) Coaching
15 11 (12.36%) ITIL Foundation Certificate
15 11 (12.36%) Escalation Management
15 11 (12.36%) Cisco
16 10 (11.24%) SQL Server
17 9 (10.11%) VPN
17 9 (10.11%) Degree

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (8.99%) SharePoint
2 6 (6.74%) IIS
3 2 (2.25%) Skype for Business
4 1 (1.12%) MS Exchange
Applications
1 23 (25.84%) Microsoft Office
2 3 (3.37%) Microsoft Excel
2 3 (3.37%) Microsoft PowerPoint
2 3 (3.37%) MS Visio
Business Applications
1 1 (1.12%) Dynamics CRM
1 1 (1.12%) Dynamics NAV
1 1 (1.12%) Workfront
Cloud Services
1 25 (28.09%) Office 365
2 14 (15.73%) Azure
3 7 (7.87%) AWS
4 6 (6.74%) Azure Active Directory
4 6 (6.74%) OneDrive
5 2 (2.25%) GitHub
Communications & Networking
1 12 (13.48%) LAN
1 12 (13.48%) WAN
2 9 (10.11%) VPN
3 6 (6.74%) Cisco ASA
3 6 (6.74%) DNS
3 6 (6.74%) Wi-Fi
3 6 (6.74%) WLAN
4 4 (4.49%) Cisco Firepower
4 4 (4.49%) Firewall
5 2 (2.25%) DHCP
5 2 (2.25%) Network Security
5 2 (2.25%) Skype
5 2 (2.25%) VoIP
6 1 (1.12%) MPLS
6 1 (1.12%) SNA
6 1 (1.12%) TCP/IP
Database & Business Intelligence
1 10 (11.24%) SQL Server
2 3 (3.37%) SQL Server 2000
3 1 (1.12%) ZAP BI
General
1 22 (24.72%) Legal
2 4 (4.49%) Finance
3 3 (3.37%) Games
4 2 (2.25%) Digital Economy
4 2 (2.25%) Law
4 2 (2.25%) Public Sector
5 1 (1.12%) Aerospace
5 1 (1.12%) Back Office
5 1 (1.12%) Manufacturing
5 1 (1.12%) Telecoms
Job Titles
1 33 (37.08%) Analyst
2 13 (14.61%) 2nd Line Support
3 11 (12.36%) Service Desk Team Leader
3 11 (12.36%) Team Leader
4 10 (11.24%) Service Analyst
4 10 (11.24%) Service Desk Analyst
4 10 (11.24%) Support Analyst
5 9 (10.11%) Support Engineer
6 7 (7.87%) Windows Engineer
7 6 (6.74%) 1st/2nd Line Support
7 6 (6.74%) 3rd Line Engineer
7 6 (6.74%) 3rd Line Support Engineer
7 6 (6.74%) AWS Engineer
7 6 (6.74%) Azure Engineer
7 6 (6.74%) Deskside Support
7 6 (6.74%) Software Analyst
7 6 (6.74%) Software Support Analyst
7 6 (6.74%) VMware Engineer
7 6 (6.74%) VMware Support Engineer
7 6 (6.74%) Windows Support Engineer
Libraries, Frameworks & Software Standards
1 6 (6.74%) Middleware
1 6 (6.74%) Web Services
2 2 (2.25%) .NET
2 2 (2.25%) WML
3 1 (1.12%) ISPF
3 1 (1.12%) LDAP
Miscellaneous
1 17 (19.10%) Management Information System
2 8 (8.99%) Data Centre
3 7 (7.87%) Driving Licence
4 6 (6.74%) Clustering
5 3 (3.37%) Replication
5 3 (3.37%) Self-Motivation
6 2 (2.25%) CMDB
6 2 (2.25%) Robotics
7 1 (1.12%) Analytical Skills
7 1 (1.12%) Enterprise Cloud
7 1 (1.12%) Mainframe
7 1 (1.12%) Private Cloud
7 1 (1.12%) Smartphone
Operating Systems
1 51 (57.30%) Windows
2 19 (21.35%) Windows 10
2 19 (21.35%) Windows Server
3 6 (6.74%) Windows 7
4 3 (3.37%) Windows Server 2003
4 3 (3.37%) Windows Server 2016
4 3 (3.37%) Windows Vista
4 3 (3.37%) Windows XP
5 2 (2.25%) Linux
5 2 (2.25%) Windows Server 2019
6 1 (1.12%) Android
6 1 (1.12%) Windows Server 2008
6 1 (1.12%) Windows Server 2012
6 1 (1.12%) zOS
Processes & Methodologies
1 28 (31.46%) ITIL
2 23 (25.84%) Ticket Management
3 22 (24.72%) Problem-Solving
4 21 (23.60%) Service Management
5 19 (21.35%) Document Management
6 16 (17.98%) Problem Management
7 15 (16.85%) Line Management
8 12 (13.48%) Coaching
9 11 (12.36%) Escalation Management
10 9 (10.11%) Tech Ops
11 8 (8.99%) Process Improvement
12 7 (7.87%) Agile Software Development
12 7 (7.87%) Change Control
13 6 (6.74%) Capacity Management
13 6 (6.74%) ITSM
13 6 (6.74%) Root Cause Analysis
13 6 (6.74%) Workflow
14 5 (5.62%) Continuous Improvement
14 5 (5.62%) Service Delivery
14 5 (5.62%) SIEM
Programming Languages
1 13 (14.61%) SQL
2 5 (5.62%) C#
2 5 (5.62%) PowerShell
2 5 (5.62%) Python
3 2 (2.25%) VB.NET
4 1 (1.12%) CLIST
4 1 (1.12%) JCL
4 1 (1.12%) REXX
Qualifications
1 11 (12.36%) ITIL Foundation Certificate
2 9 (10.11%) Degree
3 7 (7.87%) HNC
3 7 (7.87%) Microsoft Certification
3 7 (7.87%) Security Cleared
4 6 (6.74%) A+ Certification
4 6 (6.74%) CCENT
4 6 (6.74%) MCDST
5 5 (5.62%) CCNP
5 5 (5.62%) Cisco Certification
5 5 (5.62%) CISSP
5 5 (5.62%) CompTIA Security+
5 5 (5.62%) CREST Certified
5 5 (5.62%) GCIH
5 5 (5.62%) OSCP
5 5 (5.62%) SANS
5 5 (5.62%) SC Cleared
6 4 (4.49%) CCDA
6 4 (4.49%) CCNA
6 4 (4.49%) ITIL Certification
Quality Assurance & Compliance
1 21 (23.60%) GDPR
System Software
1 19 (21.35%) Active Directory
2 6 (6.74%) VMware ESXi
3 1 (1.12%) ACF2
3 1 (1.12%) Hyper-V
3 1 (1.12%) Job Entry Subsystem
3 1 (1.12%) RACF
3 1 (1.12%) Terminal Services
3 1 (1.12%) Time Sharing Option
3 1 (1.12%) Tivoli Workload Scheduler
3 1 (1.12%) XenApp
Systems Management
1 7 (7.87%) Microsoft Intune
2 6 (6.74%) Microsoft Clustering
3 5 (5.62%) SCCM
4 3 (3.37%) Control-M
5 2 (2.25%) WSUS
6 1 (1.12%) OMEGAMON
6 1 (1.12%) Tivoli
6 1 (1.12%) Tivoli NetView
Vendors
1 30 (33.71%) Microsoft
2 21 (23.60%) Citrix
3 14 (15.73%) VMware
4 11 (12.36%) Cisco
5 5 (5.62%) Splunk
6 4 (4.49%) Avaya
6 4 (4.49%) Juniper
6 4 (4.49%) Mitel
6 4 (4.49%) SolarWinds
7 3 (3.37%) Veeam
8 2 (2.25%) ABBYY
8 2 (2.25%) Automation Anywhere
8 2 (2.25%) Blue Prism
8 2 (2.25%) BMC
8 2 (2.25%) Meraki
8 2 (2.25%) ServiceNow
8 2 (2.25%) UiPath
8 2 (2.25%) Zscaler
9 1 (1.12%) CA
9 1 (1.12%) Remedy