Period
to 13 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 13 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > West Midlands
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 62 97 64
Rank change year-on-year +35 -33 +20
Permanent jobs citing SLA 344 292 441
As % of all permanent IT jobs advertised in the West Midlands 4.20% 2.90% 3.97%
As % of the Quality Assurance & Compliance category 22.34% 22.19% 28.11%
Number of salaries quoted 218 212 278
West Midlands median annual salary £37,500 £33,000 £37,500
Median salary % change year-on-year +13.64% -12.00% +15.38%
10th Percentile £21,250 £19,050 £21,775
90th Percentile £63,750 £63,625 £57,500
England median annual salary £40,000 £37,500 £37,500
% change year-on-year +6.67% - -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,540 1,316 1,569
As % of all permanent IT jobs advertised in the West Midlands 18.79% 13.07% 14.14%
Number of salaries quoted 897 1,015 1,035
West Midlands median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - +6.25%
10th Percentile £27,000 £23,500 £25,500
90th Percentile £65,000 £71,250 £66,250
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing SLA in the West Midlands over the 6 months to 13 December 2018.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +52 187 £45,000 +15.38% 10
Coventry +22 30 £36,000 +14.29% 4
Solihull +25 26 £42,500 +41.67% 5
Worcestershire +16 24 £60,000 +33.33% 2
Shropshire -1 23 £22,000 -69.23% 2
Warwickshire +28 22 £49,250 +82.41% 4
Staffordshire -12 17 £29,750 +32.22%
Sutton Coldfield -20 5 £40,000 +60.00%
Herefordshire -2 3 £30,000 -60.00%
Dudley -23 3 £26,000 -16.80% 1
Halesowen +42 1 £70,000 +64.71%
Wolverhampton -4 1 £32,500 +10.17%
Brierley Hill - 1 £24,500 -
SLA
England

For the 6 months to 13 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for SLA.

1 187 (54.36%) ITIL
2 123 (35.76%) Service Delivery
3 96 (27.91%) Windows
4 74 (21.51%) Microsoft
5 62 (18.02%) Finance
6 58 (16.86%) Microsoft Excel
7 57 (16.57%) Incident Management
8 55 (15.99%) Data Centre
8 55 (15.99%) Problem-Solving
9 53 (15.41%) Degree
10 48 (13.95%) Data Protection
11 47 (13.66%) WAN
12 46 (13.37%) GDPR
13 45 (13.08%) Stakeholder Management
13 45 (13.08%) Microsoft PowerPoint
14 43 (12.50%) Performance Management
14 43 (12.50%) SQL
14 43 (12.50%) ITIL Certification
15 42 (12.21%) Active Directory
15 42 (12.21%) Cisco
15 42 (12.21%) LAN
15 42 (12.21%) VMware
16 41 (11.92%) Firewall
17 40 (11.63%) HP
18 39 (11.34%) Microsoft Office
19 37 (10.76%) Linux
19 37 (10.76%) Contract Management
20 36 (10.47%) Service Management
21 35 (10.17%) ITSM
22 33 (9.59%) Change Management

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (5.81%) MS Exchange
2 17 (4.94%) SharePoint
3 11 (3.20%) CMS
4 9 (2.62%) Exchange Server 2003
5 8 (2.33%) Skype for Business
6 6 (1.74%) Exchange Server 2007
7 4 (1.16%) Exchange Server 2010
8 3 (0.87%) Oracle Application Server
8 3 (0.87%) Oracle SOA Suite
9 2 (0.58%) BizTalk Server
9 2 (0.58%) Exchange Server 2013
9 2 (0.58%) Exstream Dialogue
9 2 (0.58%) WordPress
10 1 (0.29%) nginx
Applications
1 58 (16.86%) Microsoft Excel
2 45 (13.08%) Microsoft PowerPoint
3 39 (11.34%) Microsoft Office
4 7 (2.03%) MS Visio
5 2 (0.58%) Microsoft Project
Business Applications
1 10 (2.91%) Dynamics CRM
2 4 (1.16%) SAP ECC
2 4 (1.16%) SAP ERP
3 2 (0.58%) Exstream
3 2 (0.58%) Sentinel
4 1 (0.29%) Dynamics AX
Cloud Services
1 29 (8.43%) Microsoft Azure
2 27 (7.85%) Office 365
3 14 (4.07%) Amazon AWS
4 5 (1.45%) Dynamics 365
4 5 (1.45%) G Suite
5 4 (1.16%) PaaS
6 1 (0.29%) Amazon EC2
6 1 (0.29%) Amazon S3
6 1 (0.29%) CloudFront
Communications & Networking
1 47 (13.66%) WAN
2 42 (12.21%) LAN
3 41 (11.92%) Firewall
4 24 (6.98%) OSPF
5 23 (6.69%) VPN
6 19 (5.52%) DNS
6 19 (5.52%) TCP/IP
7 17 (4.94%) MPLS
8 12 (3.49%) BGP
8 12 (3.49%) SAN
9 11 (3.20%) Internet
10 10 (2.91%) Remote Desktop
10 10 (2.91%) Wireless
11 9 (2.62%) Cisco ASA
11 9 (2.62%) DSL
12 8 (2.33%) DWDM
12 8 (2.33%) SHDSL
12 8 (2.33%) VoIP
13 6 (1.74%) DDNS
13 6 (1.74%) DHCP
Database & Business Intelligence
1 25 (7.27%) SQL Server
2 10 (2.91%) MySQL
3 7 (2.03%) SQL Server 2016
4 6 (1.74%) SQL Server Reporting Services
5 5 (1.45%) Data Warehouse
5 5 (1.45%) DB2
5 5 (1.45%) NoSQL
6 4 (1.16%) Oracle Database
6 4 (1.16%) SAP HANA
6 4 (1.16%) SQL Server 2012
6 4 (1.16%) SQL Server Integration Services
7 3 (0.87%) Oracle Database 11g
7 3 (0.87%) Oracle8/8i Database
8 2 (0.58%) BusinessObjects
8 2 (0.58%) Crystal Reports
8 2 (0.58%) GIS
8 2 (0.58%) SQL Server 2008
9 1 (0.29%) PostgreSQL
9 1 (0.29%) SQL Server 2000
9 1 (0.29%) SQL Server 2005
Development Applications
1 5 (1.45%) Team Foundation Server
1 5 (1.45%) Visual Studio Team System
2 3 (0.87%) JIRA
3 1 (0.29%) Jenkins
General
1 62 (18.02%) Finance
2 17 (4.94%) Retail
2 17 (4.94%) Telecoms
3 9 (2.62%) Legal
4 7 (2.03%) Marketing
5 6 (1.74%) Advertising
5 6 (1.74%) Billing
6 5 (1.45%) Local Government
7 4 (1.16%) Banking
8 3 (0.87%) Back Office
8 3 (0.87%) Brand Awareness
8 3 (0.87%) Manufacturing
8 3 (0.87%) Publishing
9 2 (0.58%) General Ledger
9 2 (0.58%) Law
10 1 (0.29%) Automotive
Job Titles
1 70 (20.35%) Service Manager
2 46 (13.37%) Delivery Manager
3 36 (10.47%) IT Manager
4 34 (9.88%) Services Delivery Manager
5 33 (9.59%) Team Leader
6 32 (9.30%) Analyst
7 29 (8.43%) IT Services Manager
8 17 (4.94%) Technical Support
9 16 (4.65%) IT Engineer
10 15 (4.36%) Architect
10 15 (4.36%) Support Engineer
11 13 (3.78%) Support Team Leader
12 12 (3.49%) Administrator
12 12 (3.49%) Desktop Support
12 12 (3.49%) NOC Technician
13 11 (3.20%) Head of Infrastructure
13 11 (3.20%) Infrastructure Engineer
13 11 (3.20%) Solutions Architect
13 11 (3.20%) Support Analyst
14 10 (2.91%) IT Support
Libraries, Frameworks & Software Standards
1 3 (0.87%) COM
2 2 (0.58%) Flash
2 2 (0.58%) Middleware
3 1 (0.29%) .NET
3 1 (0.29%) EDI
3 1 (0.29%) Java EE
3 1 (0.29%) LAMP
3 1 (0.29%) LEMP Stack
3 1 (0.29%) XML
Miscellaneous
1 55 (15.99%) Data Centre
2 24 (6.98%) Analytical Skills
2 24 (6.98%) Management Information System
3 17 (4.94%) Self-Motivation
4 10 (2.91%) Driving Licence
5 7 (2.03%) Clustering
6 4 (1.16%) CMDB
6 4 (1.16%) Fat Client
6 4 (1.16%) PDA
6 4 (1.16%) Public Cloud
6 4 (1.16%) Thin Client
7 3 (0.87%) iPad
8 2 (0.58%) Blackberry
8 2 (0.58%) Cyberattack
8 2 (0.58%) Enterprise Software
8 2 (0.58%) Greenfield Project
8 2 (0.58%) Mobile App
8 2 (0.58%) Private Cloud
8 2 (0.58%) Security Operations Centre
8 2 (0.58%) User Experience
Operating Systems
1 96 (27.91%) Windows
2 37 (10.76%) Linux
3 27 (7.85%) Windows Server
4 23 (6.69%) Unix
5 16 (4.65%) Windows 7
6 15 (4.36%) Windows 10
7 14 (4.07%) Windows Server 2012
8 13 (3.78%) Windows Server 2003
8 13 (3.78%) Windows Server 2008
9 12 (3.49%) Red Hat Enterprise Linux
10 9 (2.62%) Solaris
11 8 (2.33%) Windows 2000 Server
12 7 (2.03%) Windows 8
13 5 (1.45%) Android
14 3 (0.87%) Apple iOS
15 1 (0.29%) AIX
15 1 (0.29%) CentOS
15 1 (0.29%) SUSE
15 1 (0.29%) Ubuntu
15 1 (0.29%) Windows 2000
Processes & Methodologies
1 187 (54.36%) ITIL
2 123 (35.76%) Service Delivery
3 57 (16.57%) Incident Management
4 55 (15.99%) Problem-Solving
5 48 (13.95%) Data Protection
6 45 (13.08%) Stakeholder Management
7 43 (12.50%) Performance Management
8 37 (10.76%) Contract Management
9 36 (10.47%) Service Management
10 35 (10.17%) ITSM
11 33 (9.59%) Change Management
12 29 (8.43%) Continuous Improvement
13 27 (7.85%) Service Delivery Management
14 26 (7.56%) Project Management
15 25 (7.27%) People Management
16 23 (6.69%) Network Management
17 22 (6.40%) CRM
17 22 (6.40%) ITIL V3
18 21 (6.10%) Critical Success Factor
19 19 (5.52%) Analytics
Programming Languages
1 43 (12.50%) SQL
2 13 (3.78%) PowerShell
3 8 (2.33%) VB
4 7 (2.03%) Bash Shell
4 7 (2.03%) T-SQL
5 6 (1.74%) C
5 6 (1.74%) C#
6 4 (1.16%) VBA
7 3 (0.87%) Korn
7 3 (0.87%) PHP
7 3 (0.87%) PL/SQL
7 3 (0.87%) Shell Script
8 2 (0.58%) Java
8 2 (0.58%) JavaScript
8 2 (0.58%) Perl
8 2 (0.58%) Python
8 2 (0.58%) VBScript
9 1 (0.29%) C++
9 1 (0.29%) VB.NET
Qualifications
1 53 (15.41%) Degree
2 43 (12.50%) ITIL Certification
3 32 (9.30%) SC Cleared
3 32 (9.30%) Security Cleared
4 27 (7.85%) HNC
4 27 (7.85%) ISEB
5 21 (6.10%) HND
6 17 (4.94%) Cisco Certification
7 14 (4.07%) Computer Science Degree
8 12 (3.49%) CCNA
9 8 (2.33%) Microsoft Certification
10 6 (1.74%) CCNP
10 6 (1.74%) Citrix Certification
11 5 (1.45%) MCP
12 3 (0.87%) PRINCE2 Practitioner
13 2 (0.58%) A+ Certification
13 2 (0.58%) MCSE
14 1 (0.29%) AWS Certification
14 1 (0.29%) CREST Certified
Quality Assurance & Compliance
1 46 (13.37%) GDPR
2 14 (4.07%) ISO/IEC 27001
3 13 (3.78%) ISO 9001
4 5 (1.45%) PMO
5 3 (0.87%) BS25999
5 3 (0.87%) ISO/IEC 20000
6 2 (0.58%) QA
7 1 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 42 (12.21%) Active Directory
2 26 (7.56%) VMware Infrastructure
3 18 (5.23%) Hyper-V
4 12 (3.49%) Firmware
5 10 (2.91%) vSphere
6 7 (2.03%) VMware ESXi
7 6 (1.74%) XenDesktop
8 4 (1.16%) XenApp
9 3 (0.87%) NFS
9 3 (0.87%) Oracle RAC
10 2 (0.58%) Microsoft App-V
11 1 (0.29%) Docker
11 1 (0.29%) Squid
11 1 (0.29%) VMware Server
Systems Management
1 14 (4.07%) NetBackup
2 7 (2.03%) Microsoft Clustering
2 7 (2.03%) Oracle Enterprise Manager
3 4 (1.16%) Ansible
4 3 (0.87%) Backup Exec
4 3 (0.87%) Data Guard
4 3 (0.87%) HP Data Protector
4 3 (0.87%) Oracle RMAN
5 2 (0.58%) Cisco Prime
5 2 (0.58%) McAfee ePO
5 2 (0.58%) SCOM
5 2 (0.58%) SCVMM
5 2 (0.58%) vCenter Server
5 2 (0.58%) vMotion
6 1 (0.29%) Microsoft Intune
Vendors
1 74 (21.51%) Microsoft
2 42 (12.21%) Cisco
2 42 (12.21%) VMware
3 40 (11.63%) HP
4 27 (7.85%) Citrix
5 19 (5.52%) ServiceNow
6 16 (4.65%) Juniper
7 13 (3.78%) CheckPoint
7 13 (3.78%) Oracle
8 12 (3.49%) Fortinet
8 12 (3.49%) Red Hat
9 9 (2.62%) Sun
10 8 (2.33%) Alcatel-Lucent
10 8 (2.33%) Nokia
10 8 (2.33%) SolarWinds
10 8 (2.33%) Telindus
11 7 (2.03%) Avaya
11 7 (2.03%) SAP
12 6 (1.74%) F5
12 6 (1.74%) IBM