Period
to 22 August 2019

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 22 August 2019 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > West Midlands
6 months to
22 Aug 2019
Same period 2018 Same period 2017
Rank 76 71 93
Rank change year-on-year -5 +22 -25
Permanent jobs citing SLA 282 346 312
As % of all permanent IT jobs advertised in the West Midlands 3.70% 3.84% 3.13%
As % of the Quality Assurance & Compliance category 25.97% 24.01% 23.41%
Number of salaries quoted 221 226 243
West Midlands median annual salary £35,000 £36,000 £37,500
Median salary % change year-on-year -2.78% -4.00% +4.17%
10th Percentile £19,500 £21,250 £19,000
90th Percentile £67,500 £61,250 £71,500
England median annual salary £40,000 £39,000 £38,000
% change year-on-year +2.56% +2.63% +1.33%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,086 1,441 1,333
As % of all permanent IT jobs advertised in the West Midlands 14.26% 15.97% 13.39%
Number of salaries quoted 845 913 1,028
West Midlands median annual salary £44,000 £47,000 £42,500
Median salary % change year-on-year -6.38% +10.59% +2.62%
10th Percentile £26,250 £28,550 £23,500
90th Percentile £67,500 £64,800 £70,000
England median annual salary £50,000 £50,000 £50,000

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing SLA in the West Midlands over the 6 months to 22 August 2019.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 22 August 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -16 99 £43,250 +8.13% 19
Warwickshire +22 54 £40,000 -30.43% 6
Staffordshire +10 37 £21,000 -37.78% 8
Shropshire +15 21 £24,000 -36.75% 5
Coventry -16 20 £37,761 +4.89% 10
Solihull -8 18 £42,500 +17.24% 4
Dudley +3 6 £30,000 +22.45% 1
Worcestershire -16 4 £26,000 -4.53% 9
Herefordshire -21 2 £29,000 -3.33%
Wolverhampton +21 1 £27,500 -4.35%
Walsall - 1 £27,000 - 1
Wednesbury - 1 £60,000 -
SLA
England

For the 6 months to 22 August 2019, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for SLA.

1 111 (39.36%) Windows
2 96 (34.04%) Microsoft
3 95 (33.69%) ITIL
4 80 (28.37%) Active Directory
5 69 (24.47%) Office 365
6 64 (22.70%) VMware
7 63 (22.34%) Microsoft Office
8 60 (21.28%) Service Delivery
9 56 (19.86%) Problem-Solving
10 49 (17.38%) Windows Server
11 47 (16.67%) Cisco
11 47 (16.67%) Incident Management
12 45 (15.96%) Firewall
13 44 (15.60%) Hyper-V
13 44 (15.60%) Azure
14 43 (15.25%) SQL
15 41 (14.54%) MS Exchange
16 38 (13.48%) Change Management
17 37 (13.12%) Linux
17 37 (13.12%) Citrix
18 36 (12.77%) Finance
19 35 (12.41%) Management Information System
20 34 (12.06%) DNS
21 33 (11.70%) LAN
22 32 (11.35%) HP
22 32 (11.35%) VMware Infrastructure
23 29 (10.28%) TCP/IP
24 28 (9.93%) DHCP
24 28 (9.93%) Windows 7
24 28 (9.93%) Self-Motivation

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (14.54%) MS Exchange
2 17 (6.03%) Exchange Server 2010
3 12 (4.26%) Exchange Server 2013
4 9 (3.19%) IBM Notes
4 9 (3.19%) SAS
5 4 (1.42%) Liferay
5 4 (1.42%) SharePoint
6 3 (1.06%) OpenStack
6 3 (1.06%) WebLogic
7 2 (0.71%) CMS
7 2 (0.71%) Skype for Business
8 1 (0.35%) ArcGIS
8 1 (0.35%) Exchange Server 2003
8 1 (0.35%) Exchange Server 2007
8 1 (0.35%) IIS
Applications
1 63 (22.34%) Microsoft Office
2 8 (2.84%) Microsoft Excel
3 2 (0.71%) Microsoft PowerPoint
4 1 (0.35%) Microsoft Project
4 1 (0.35%) MS Visio
Business Applications
1 6 (2.13%) Remedy ITSM
2 5 (1.77%) Cognos Business Intelligence
2 5 (1.77%) Cognos Planning
2 5 (1.77%) Cognos TM1
2 5 (1.77%) Dynamics AX
2 5 (1.77%) Infor SunSystems
3 1 (0.35%) Dynamics CRM
3 1 (0.35%) SAP MII
3 1 (0.35%) Sentinel
Cloud Services
1 69 (24.47%) Office 365
2 44 (15.60%) Azure
3 20 (7.09%) AWS
4 13 (4.61%) Azure Active Directory
5 7 (2.48%) IBM Cloud
6 6 (2.13%) Dynamics 365
6 6 (2.13%) IaaS
7 5 (1.77%) PaaS
8 4 (1.42%) Azure ExpressRoute
9 3 (1.06%) G Suite
10 2 (0.71%) Azure Stack
10 2 (0.71%) SaaS
11 1 (0.35%) AWS CloudFormation
11 1 (0.35%) GCP
11 1 (0.35%) Google Docs
11 1 (0.35%) Google Sheets
11 1 (0.35%) Power Platform
11 1 (0.35%) ServiceMax
11 1 (0.35%) SuccessFactors
Communications & Networking
1 45 (15.96%) Firewall
2 34 (12.06%) DNS
3 33 (11.70%) LAN
4 29 (10.28%) TCP/IP
5 28 (9.93%) DHCP
6 27 (9.57%) WAN
7 23 (8.16%) Wireless
8 17 (6.03%) Internet
9 15 (5.32%) VPN
10 11 (3.90%) Cisco ASA
11 10 (3.55%) MPLS
12 9 (3.19%) Wi-Fi
13 8 (2.84%) Network Security
14 7 (2.48%) SAN
14 7 (2.48%) VLAN
14 7 (2.48%) VoIP
15 5 (1.77%) ADSL
16 4 (1.42%) NAS
16 4 (1.42%) WLAN
17 2 (0.71%) Skype
Database & Business Intelligence
1 19 (6.74%) SQL Server
2 4 (1.42%) DB2
3 3 (1.06%) BusinessObjects
3 3 (1.06%) Qlik Sense
4 2 (0.71%) MySQL
4 2 (0.71%) Oracle Reports
4 2 (0.71%) Sisense
4 2 (0.71%) SQL Server 2012
4 2 (0.71%) SQL Server 2016
5 1 (0.35%) Amazon RDS
5 1 (0.35%) GIS
5 1 (0.35%) MS Access
5 1 (0.35%) Power BI
5 1 (0.35%) SAP BW
5 1 (0.35%) SAP HANA
5 1 (0.35%) Spatial Data
5 1 (0.35%) SQL Server Integration Services
5 1 (0.35%) SQLPlus
Development Applications
1 3 (1.06%) MSI
2 1 (0.35%) Cucumber
2 1 (0.35%) Git (software)
2 1 (0.35%) Jenkins
General
1 36 (12.77%) Finance
2 27 (9.57%) Telecoms
3 26 (9.22%) Retail
4 8 (2.84%) Games
5 7 (2.48%) Billing
6 6 (2.13%) Law
6 6 (2.13%) Public Sector
7 4 (1.42%) Banking
8 3 (1.06%) Legal
8 3 (1.06%) Local Government
8 3 (1.06%) Manufacturing
8 3 (1.06%) Multimedia
9 2 (0.71%) Automotive
10 1 (0.35%) Advertising
10 1 (0.35%) Back Office
10 1 (0.35%) German Language
10 1 (0.35%) Marketing
10 1 (0.35%) Social Housing
Job Titles
1 79 (28.01%) Analyst
2 36 (12.77%) Support Analyst
3 29 (10.28%) 2nd Line Support
4 27 (9.57%) Service Manager
5 20 (7.09%) Delivery Manager
6 19 (6.74%) Applications Support
7 18 (6.38%) Service Delivery Manager
7 18 (6.38%) Team Leader
8 17 (6.03%) Service Analyst
8 17 (6.03%) Service Desk Analyst
9 15 (5.32%) Applications Support Analyst
9 15 (5.32%) NOC Engineer
10 13 (4.61%) 2nd Line Support Analyst
10 13 (4.61%) IT Support
10 13 (4.61%) Support Engineer
11 12 (4.26%) Architect
12 11 (3.90%) IT Engineer
13 10 (3.55%) IT Analyst
14 8 (2.84%) 3rd Line Support
14 8 (2.84%) Network Engineer
Libraries, Frameworks & Software Standards
1 10 (3.55%) Web Services
2 8 (2.84%) HTML
2 8 (2.84%) ISPF
3 4 (1.42%) AngularJS
3 4 (1.42%) HTML5
3 4 (1.42%) jQuery
4 3 (1.06%) REST
5 2 (0.71%) .NET
5 2 (0.71%) Hibernate
5 2 (0.71%) J2EE
5 2 (0.71%) JDBC
5 2 (0.71%) JSR 168
5 2 (0.71%) JSTL
5 2 (0.71%) Oracle Fusion
5 2 (0.71%) Servlets
5 2 (0.71%) SOAP
5 2 (0.71%) Spring
5 2 (0.71%) Struts
6 1 (0.35%) WinForms
6 1 (0.35%) XML
Miscellaneous
1 35 (12.41%) Management Information System
2 28 (9.93%) Self-Motivation
3 14 (4.96%) Data Centre
4 13 (4.61%) Analytical Skills
4 13 (4.61%) CCTV
4 13 (4.61%) User Experience
5 12 (4.26%) Private Cloud
6 10 (3.55%) Blackberry
6 10 (3.55%) Clustering
7 9 (3.19%) Public Cloud
8 8 (2.84%) Mainframe
8 8 (2.84%) Mobile Games
9 7 (2.48%) Greenfield Project
10 5 (1.77%) Video Conferencing
11 4 (1.42%) Data Protection Act
11 4 (1.42%) Driving Licence
12 3 (1.06%) BYOD
12 3 (1.06%) CMDB
12 3 (1.06%) PMI
12 3 (1.06%) Security Operations Centre
Operating Systems
1 111 (39.36%) Windows
2 49 (17.38%) Windows Server
3 37 (13.12%) Linux
4 28 (9.93%) Windows 7
5 17 (6.03%) Unix
5 17 (6.03%) Windows Server 2012
6 16 (5.67%) Windows 10
6 16 (5.67%) Windows Server 2008
7 10 (3.55%) Windows 8
8 9 (3.19%) Apple iOS
8 9 (3.19%) MVS
9 8 (2.84%) Android
10 6 (2.13%) Red Hat Enterprise Linux
10 6 (2.13%) Windows Server 2003
11 5 (1.77%) Ubuntu
12 4 (1.42%) Windows XP
13 3 (1.06%) CentOS
13 3 (1.06%) Windows Mobile
14 2 (0.71%) Mac OS
14 2 (0.71%) SUSE
Processes & Methodologies
1 95 (33.69%) ITIL
2 60 (21.28%) Service Delivery
3 56 (19.86%) Problem-Solving
4 47 (16.67%) Incident Management
5 38 (13.48%) Change Management
6 27 (9.57%) Root Cause Analysis
6 27 (9.57%) Service Management
7 26 (9.22%) Migration
8 25 (8.87%) Continuous Improvement
9 24 (8.51%) ITIL V3
10 23 (8.16%) Process Improvement
11 21 (7.45%) ITSM
11 21 (7.45%) Problem Management
12 20 (7.09%) Release Management
13 17 (6.03%) DevOps
14 16 (5.67%) Agile Software Development
14 16 (5.67%) CRM
15 15 (5.32%) Line Management
15 15 (5.32%) Project Delivery
16 14 (4.96%) Presales
Programming Languages
1 43 (15.25%) SQL
2 10 (3.55%) JavaScript
3 8 (2.84%) JCL
4 4 (1.42%) C
4 4 (1.42%) PowerShell
5 3 (1.06%) C#
5 3 (1.06%) Java
5 3 (1.06%) Shell Script
6 2 (0.71%) ABAP
6 2 (0.71%) Perl
6 2 (0.71%) Python
7 1 (0.35%) AWK
7 1 (0.35%) Bash Shell
7 1 (0.35%) PHP
7 1 (0.35%) T-SQL
7 1 (0.35%) VB
7 1 (0.35%) VB.NET
7 1 (0.35%) VB6
7 1 (0.35%) VBA
7 1 (0.35%) VBScript
Qualifications
1 26 (9.22%) Degree
2 22 (7.80%) Cisco Certification
3 20 (7.09%) CCNP
4 16 (5.67%) Microsoft Certification
5 14 (4.96%) ITIL Certification
6 10 (3.55%) CCNA
7 8 (2.84%) HND
7 8 (2.84%) ITIL Foundation Certificate
7 8 (2.84%) MCSE
7 8 (2.84%) VMware Certified Professional (VCP)
8 7 (2.48%) CCSE
9 6 (2.13%) GNVQ
9 6 (2.13%) Security Cleared
10 5 (1.77%) PMP
11 4 (1.42%) CCDA
11 4 (1.42%) HNC
12 3 (1.06%) CCDP
12 3 (1.06%) MCP
12 3 (1.06%) PMI Certification
12 3 (1.06%) SC Cleared
Quality Assurance & Compliance
1 11 (3.90%) ISO/IEC 27001
1 11 (3.90%) QA
2 7 (2.48%) ISO 9001
3 4 (1.42%) GDPR
3 4 (1.42%) ISO/IEC 20000
4 2 (0.71%) PCI DSS
5 1 (0.35%) BS7666
5 1 (0.35%) Sarbanes-Oxley
System Software
1 80 (28.37%) Active Directory
2 44 (15.60%) Hyper-V
3 32 (11.35%) VMware Infrastructure
4 23 (8.16%) XenApp
5 15 (5.32%) vSphere
6 12 (4.26%) XenDesktop
7 8 (2.84%) Job Entry Subsystem
7 8 (2.84%) Time Sharing Option
8 5 (1.77%) VMware ESXi
9 3 (1.06%) Virtual Machines
10 2 (0.71%) Terminal Services
10 2 (0.71%) UAG
11 1 (0.35%) Firmware
11 1 (0.35%) Squid
Systems Management
1 14 (4.96%) Backup Exec
2 12 (4.26%) SCCM
3 9 (3.19%) OpenView
4 8 (2.84%) ServiceCenter
5 4 (1.42%) McAfee ePO
6 3 (1.06%) Cisco Prime
6 3 (1.06%) NetBackup
6 3 (1.06%) SCOM
7 2 (0.71%) EMC NetWorker
7 2 (0.71%) Forefront Identity Manager
7 2 (0.71%) Microsoft Intune
7 2 (0.71%) Red Hat Satellite
7 2 (0.71%) vCenter Server
8 1 (0.35%) AirWatch
8 1 (0.35%) Ansible
8 1 (0.35%) Microsoft Clustering
8 1 (0.35%) Nagios
8 1 (0.35%) Netcool
8 1 (0.35%) Terraform
Vendors
1 96 (34.04%) Microsoft
2 64 (22.70%) VMware
3 47 (16.67%) Cisco
4 37 (13.12%) Citrix
5 32 (11.35%) HP
6 20 (7.09%) IBM
7 17 (6.03%) Veeam
8 15 (5.32%) CheckPoint
8 15 (5.32%) Dell
9 14 (4.96%) Meraki
9 14 (4.96%) ServiceNow
9 14 (4.96%) Symantec
10 12 (4.26%) Palo Alto
11 11 (3.90%) NetApp
11 11 (3.90%) Oracle
12 10 (3.55%) Fortinet
12 10 (3.55%) Remedy
13 9 (3.19%) Lotus
14 8 (2.84%) Intel
14 8 (2.84%) Red Hat