Period
to 1 June 2020

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 1 June 2020 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > West Midlands
6 months to
1 Jun 2020
Same period 2019 Same period 2018
Rank 85 61 74
Rank change year-on-year -24 +13 +28
Permanent jobs citing SLA 141 334 353
As % of all permanent jobs advertised in the West Midlands 3.12% 4.28% 3.73%
As % of the Quality Assurance & Compliance category 19.64% 23.19% 26.28%
Number of salaries quoted 119 253 239
Median annual salary £32,500 £35,020 £36,000
Median salary % change year-on-year -7.20% -2.72% +1.41%
10th Percentile £18,750 £18,865 £21,000
90th Percentile £55,000 £61,550 £55,300
England median annual salary £38,000 £39,750 £37,500
% change year-on-year -4.40% +6.00% -

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 718 1,440 1,343
As % of all permanent IT jobs advertised in the West Midlands 15.88% 18.45% 14.20%
Number of salaries quoted 584 939 955
Median annual salary £45,250 £43,000 £45,000
Median salary % change year-on-year +5.23% -4.44% +5.88%
10th Percentile £26,750 £26,250 £26,750
90th Percentile £67,500 £67,500 £65,000
England median annual salary £54,500 £50,000 £50,000
% change year-on-year +9.00% - +5.26%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

Salary distribution for jobs citing SLA in the West Midlands over the 6 months to 1 June 2020.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 1 June 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +2 36 £30,000 -25.00% 1
Staffordshire +11 34 £22,000 +16.62% 1
Birmingham -30 21 £46,718 +9.92% 5
Worcestershire +39 14 £55,000 +105.61%
Solihull -6 14 £42,500 -
Coventry +7 12 £41,511 +22.01%
Dudley +13 3 £27,500 +25.00%
Shropshire +8 2 £33,750 +35.00% 1
Walsall -5 2 £35,000 +29.63%
Wolverhampton +1 1 £42,500 +54.55%
West Bromwich - 1 £37,500 -
SLA
England

For the 6 months to 1 June 2020, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for SLA.

1 79 (56.03%) Windows
2 70 (49.65%) Microsoft
3 55 (39.01%) VMware
4 47 (33.33%) ITIL
5 46 (32.62%) Cisco
6 44 (31.21%) Firewall
7 43 (30.50%) Active Directory
8 42 (29.79%) VMware Infrastructure
9 39 (27.66%) DNS
10 35 (24.82%) Office 365
11 33 (23.40%) Data Centre
11 33 (23.40%) Windows Server
12 31 (21.99%) Citrix
13 29 (20.57%) Continuous Improvement
14 28 (19.86%) Problem-Solving
15 27 (19.15%) MS Exchange
16 26 (18.44%) Hyper-V
17 24 (17.02%) LAN
17 24 (17.02%) Service Delivery
18 23 (16.31%) Juniper
18 23 (16.31%) Internet
18 23 (16.31%) Exchange Server 2013
19 22 (15.60%) Finance
19 22 (15.60%) WAN
19 22 (15.60%) Exchange Server 2010
20 21 (14.89%) McAfee ePO
20 21 (14.89%) SolarWinds
20 21 (14.89%) SCOM
20 21 (14.89%) Agile Software Development
20 21 (14.89%) Cisco Prime

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (19.15%) MS Exchange
2 23 (16.31%) Exchange Server 2013
3 22 (15.60%) Exchange Server 2010
4 3 (2.13%) BizTalk Server
4 3 (2.13%) SharePoint
5 2 (1.42%) Liferay
5 2 (1.42%) Sitefinity
6 1 (0.71%) CMS
6 1 (0.71%) IIS
6 1 (0.71%) WordPress
Applications
1 15 (10.64%) Microsoft Excel
2 13 (9.22%) Microsoft PowerPoint
3 9 (6.38%) Microsoft Office
Business Applications
1 4 (2.84%) Remedy ITSM
2 3 (2.13%) Dynamics CRM
2 3 (2.13%) Oracle Applications
3 1 (0.71%) Magento
3 1 (0.71%) Shopify
Cloud Services
1 35 (24.82%) Office 365
2 17 (12.06%) Azure
3 12 (8.51%) AWS
4 10 (7.09%) IaaS
5 9 (6.38%) SaaS
6 8 (5.67%) PaaS
7 4 (2.84%) Power Platform
8 3 (2.13%) Dynamics 365
9 2 (1.42%) Azure Active Directory
9 2 (1.42%) Cloud Computing
10 1 (0.71%) Google Analytics
10 1 (0.71%) Mimecast
10 1 (0.71%) OneDrive
10 1 (0.71%) PowerApps
10 1 (0.71%) SuccessFactors
10 1 (0.71%) Yammer
Communications & Networking
1 44 (31.21%) Firewall
2 39 (27.66%) DNS
3 24 (17.02%) LAN
4 23 (16.31%) Internet
5 22 (15.60%) WAN
6 19 (13.48%) TCP/IP
7 18 (12.77%) DHCP
8 14 (9.93%) VPN
9 8 (5.67%) SAN
10 7 (4.96%) VLAN
11 3 (2.13%) Broadband
11 3 (2.13%) NAS
12 2 (1.42%) Cisco ASA
12 2 (1.42%) Intranet
12 2 (1.42%) SMTP
12 2 (1.42%) SNMP
12 2 (1.42%) Wi-Fi
12 2 (1.42%) Wireless
13 1 (0.71%) IPsec
13 1 (0.71%) Network Security
Database & Business Intelligence
1 13 (9.22%) SQL Server
2 3 (2.13%) Power BI
3 2 (1.42%) DB2
Development Applications
1 8 (5.67%) JIRA
2 2 (1.42%) WinDbg
3 1 (0.71%) Rational DOORS
3 1 (0.71%) Rational Team Concert
General
1 22 (15.60%) Finance
2 14 (9.93%) Telecoms
3 12 (8.51%) Retail
4 8 (5.67%) Manufacturing
5 7 (4.96%) Legal
6 6 (4.26%) Public Sector
7 3 (2.13%) Banking
8 2 (1.42%) Automotive
9 1 (0.71%) Aerospace
9 1 (0.71%) Back Office
9 1 (0.71%) Law
9 1 (0.71%) Marketing
9 1 (0.71%) Police
Job Titles
1 38 (26.95%) Analyst
2 29 (20.57%) Support Analyst
3 27 (19.15%) Support Engineer
4 25 (17.73%) NOC Engineer
5 21 (14.89%) IT Engineer
6 18 (12.77%) IT Support
7 15 (10.64%) IT Support Engineer
7 15 (10.64%) Service Manager
8 13 (9.22%) 2nd Line Support
9 12 (8.51%) Applications Support
10 10 (7.09%) Head of IT
10 10 (7.09%) Technical Analyst
11 9 (6.38%) IT Manager
12 8 (5.67%) IT Services Manager
12 8 (5.67%) Team Leader
13 7 (4.96%) 3rd Line Support
13 7 (4.96%) Customer Analyst
13 7 (4.96%) Customer Support Analyst
13 7 (4.96%) Network Engineer
13 7 (4.96%) Technical Support
Libraries, Frameworks & Software Standards
1 3 (2.13%) HTML
1 3 (2.13%) Middleware
1 3 (2.13%) Web Services
2 2 (1.42%) .NET
2 2 (1.42%) JSP
2 2 (1.42%) JSR 168
2 2 (1.42%) JSTL
3 1 (0.71%) CSS
3 1 (0.71%) Google Maps API
3 1 (0.71%) XML
Miscellaneous
1 33 (23.40%) Data Centre
2 12 (8.51%) Management Information System
3 4 (2.84%) Driving Licence
3 4 (2.84%) Greenfield Project
4 3 (2.13%) Handset
4 3 (2.13%) Security Operations Centre
5 2 (1.42%) Analytical Skills
5 2 (1.42%) Blackberry
5 2 (1.42%) PMI
5 2 (1.42%) Replication
6 1 (0.71%) Enterprise Storage
6 1 (0.71%) Smartphone
6 1 (0.71%) Social Media
Operating Systems
1 79 (56.03%) Windows
2 33 (23.40%) Windows Server
3 20 (14.18%) Windows 7
4 19 (13.48%) Windows Server 2008
5 13 (9.22%) Windows 8
5 13 (9.22%) Windows XP
6 9 (6.38%) Windows Server 2012
7 6 (4.26%) Linux
8 4 (2.84%) Windows Server 2016
9 3 (2.13%) Windows 10
10 1 (0.71%) Red Hat Enterprise Linux
10 1 (0.71%) Windows Server 2003
Processes & Methodologies
1 47 (33.33%) ITIL
2 29 (20.57%) Continuous Improvement
3 28 (19.86%) Problem-Solving
4 24 (17.02%) Service Delivery
5 21 (14.89%) Agile Software Development
6 20 (14.18%) Service Management
7 18 (12.77%) ITSM
8 16 (11.35%) Stakeholder Management
9 15 (10.64%) Infrastructure Engineering
10 14 (9.93%) Asset Management
11 13 (9.22%) Project Delivery
12 12 (8.51%) DevOps
13 10 (7.09%) Incident Management
13 10 (7.09%) Service Delivery Management
13 10 (7.09%) Technical Leadership
14 9 (6.38%) Capacity Planning
14 9 (6.38%) Proactive Monitoring
14 9 (6.38%) Security Management
15 8 (5.67%) People Management
15 8 (5.67%) Strategic Roadmap
Programming Languages
1 11 (7.80%) SQL
2 6 (4.26%) PowerShell
3 5 (3.55%) C#
4 2 (1.42%) Java
4 2 (1.42%) JavaScript
4 2 (1.42%) VB.NET
4 2 (1.42%) VBScript
Qualifications
1 15 (10.64%) SC Cleared
1 15 (10.64%) Security Cleared
2 11 (7.80%) CCNA
2 11 (7.80%) Cisco Certification
2 11 (7.80%) MCSE
2 11 (7.80%) Microsoft Certification
3 10 (7.09%) MCSA
4 9 (6.38%) Degree
5 4 (2.84%) ITIL Certification
6 3 (2.13%) DBS Check
7 2 (1.42%) A+ Certification
7 2 (1.42%) CCA
7 2 (1.42%) CCNP
7 2 (1.42%) CISM
7 2 (1.42%) CISSP
7 2 (1.42%) Citrix Certification
7 2 (1.42%) CREST Certified
7 2 (1.42%) PMI Certification
7 2 (1.42%) PMP
7 2 (1.42%) PRINCE2 Certification
Quality Assurance & Compliance
1 9 (6.38%) ISO/IEC 27001
2 8 (5.67%) PCI DSS
3 5 (3.55%) GDPR
4 4 (2.84%) BS25999
4 4 (2.84%) ISO 9001
4 4 (2.84%) ISO/IEC 20000
5 3 (2.13%) Cyber Essentials
6 2 (1.42%) QA
System Software
1 43 (30.50%) Active Directory
2 42 (29.79%) VMware Infrastructure
3 26 (18.44%) Hyper-V
4 12 (8.51%) XenApp
5 10 (7.09%) XenDesktop
6 2 (1.42%) Docker
6 2 (1.42%) Terminal Server
6 2 (1.42%) Virtual Machines
6 2 (1.42%) vSphere
7 1 (0.71%) Citrix Presentation Server
Systems Management
1 21 (14.89%) Cisco Prime
1 21 (14.89%) McAfee ePO
1 21 (14.89%) SCOM
2 8 (5.67%) SCCM
3 5 (3.55%) Backup Exec
4 2 (1.42%) Kubernetes
4 2 (1.42%) Terraform
Vendors
1 70 (49.65%) Microsoft
2 55 (39.01%) VMware
3 46 (32.62%) Cisco
4 31 (21.99%) Citrix
5 23 (16.31%) Juniper
6 21 (14.89%) McAfee
6 21 (14.89%) SolarWinds
7 16 (11.35%) Veeam
8 14 (9.93%) Symantec
9 8 (5.67%) Acronis
9 8 (5.67%) Dell
10 6 (4.26%) ServiceNow
11 5 (3.55%) HP
11 5 (3.55%) Oracle
12 4 (2.84%) NetApp
12 4 (2.84%) Remedy
12 4 (2.84%) Sony
13 3 (2.13%) Snow
14 2 (1.42%) BMC
14 2 (1.42%) Meraki