Period
to 20 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 November 2017 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > West Midlands
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 101 65 81
Rank change year-on-year -36 +16 +19
Permanent jobs citing SLA 300 478 354
As % of all permanent IT jobs advertised in the West Midlands 2.97% 4.23% 3.24%
As % of the Quality Assurance & Compliance category 22.51% 29.11% 23.68%
Number of salaries quoted 218 304 333
West Midlands median annual salary £35,000 £37,500 £32,500
Median salary % change year-on-year -6.67% +15.38% +6.56%
10th Percentile £19,000 £22,750 £21,250
90th Percentile £71,500 £54,625 £59,150
England median annual salary £37,500 £37,500 £37,500

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1333 1642 1495
As % of all permanent IT jobs advertised in the West Midlands 13.20% 14.52% 13.69%
Number of salaries quoted 1017 1075 1141
West Midlands median annual salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25% -
10th Percentile £23,800 £25,500 £23,500
90th Percentile £71,500 £67,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing SLA in the West Midlands over the 6 months to 20 November 2017.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -68 97 £40,000 +6.67% 1
Staffordshire +42 65 £24,000 -11.93%
Warwickshire +16 37 £26,000 -44.09% 4
Shropshire -7 31 £71,500 +73.33% 1
Coventry +4 23 £36,000 -10.00% 1
Solihull -10 8 £40,000 -11.11%
Wolverhampton +3 7 £32,500 +25.00% 4
Worcestershire -6 7 £45,000 +63.64%
Dudley +9 5 £32,500 +25.00%
Wednesbury - 4 £23,750 -
Sutton Coldfield +4 1 £25,000 +21.95%
Smethwick 0 1 £17,000 -2.86%
Herefordshire -3 1 £75,000 +188.46% 1
Walsall -8 1 £32,500 +25.00%
Halesowen - 1 £42,500 -
SLA
England

For the 6 months to 20 November 2017, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for SLA.

1 100 (33.33%) ITIL
2 78 (26.00%) Windows
3 74 (24.67%) Finance
4 70 (23.33%) Microsoft
5 47 (15.67%) Service Delivery
6 46 (15.33%) Active Directory
7 44 (14.67%) SQL
8 42 (14.00%) Incident Management
9 41 (13.67%) SAP
10 40 (13.33%) Root Cause Analysis
11 33 (11.00%) VMware
11 33 (11.00%) Agile Software Development
11 33 (11.00%) Record to Report
12 32 (10.67%) Proactive Monitoring
13 31 (10.33%) IT Strategy
14 30 (10.00%) Security Cleared
14 30 (10.00%) Linux
15 29 (9.67%) Microsoft Office
15 29 (9.67%) Microsoft Azure
15 29 (9.67%) Process Improvement
15 29 (9.67%) Degree
16 28 (9.33%) VMware Infrastructure
17 27 (9.00%) Windows 7
17 27 (9.00%) DevOps
17 27 (9.00%) Problem Management
17 27 (9.00%) Windows Server
18 25 (8.33%) SQL Server
18 25 (8.33%) Service Management
18 25 (8.33%) Stakeholder Management
19 24 (8.00%) Manufacturing

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (7.33%) Tomcat
2 19 (6.33%) Documentum
3 15 (5.00%) Apache
4 13 (4.33%) MS Exchange
5 7 (2.33%) Oracle SOA Suite
5 7 (2.33%) WebLogic
6 5 (1.67%) IIS
7 4 (1.33%) SharePoint
8 2 (0.67%) CMS
8 2 (0.67%) Exchange Server 2013
8 2 (0.67%) IBM Notes
9 1 (0.33%) Confluence
9 1 (0.33%) Elasticsearch
9 1 (0.33%) EPiServer
9 1 (0.33%) Exchange Server 2003
9 1 (0.33%) Exchange Server 2007
9 1 (0.33%) Exchange Server 2010
9 1 (0.33%) Skype for Business
9 1 (0.33%) Umbraco
9 1 (0.33%) WordPress
Applications
1 29 (9.67%) Microsoft Office
2 14 (4.67%) Microsoft Excel
3 3 (1.00%) Microsoft PowerPoint
4 2 (0.67%) MS Visio
5 1 (0.33%) Open Workbench
Business Applications
1 19 (6.33%) SAP CO
1 19 (6.33%) SAP FI
1 19 (6.33%) SAP FI/CO
2 14 (4.67%) SAP MII
2 14 (4.67%) SAP MM
2 14 (4.67%) SAP PP
2 14 (4.67%) SAP PP-PI
3 3 (1.00%) Dynamics CRM
3 3 (1.00%) Remedy ITSM
4 2 (0.67%) GoldMine
5 1 (0.33%) Dynamics AX
5 1 (0.33%) Workfront
Cloud Services
1 29 (9.67%) Microsoft Azure
2 12 (4.00%) Office 365
3 7 (2.33%) GitHub
4 6 (2.00%) G Suite
5 3 (1.00%) Amazon AWS
6 2 (0.67%) Google Cloud Platform
6 2 (0.67%) PaaS
6 2 (0.67%) SaaS
Communications & Networking
1 23 (7.67%) Firewall
2 20 (6.67%) VPN
3 18 (6.00%) LAN
4 17 (5.67%) DHCP
4 17 (5.67%) WAN
5 14 (4.67%) DNS
6 11 (3.67%) 802.11
6 11 (3.67%) TCP/IP
7 8 (2.67%) Internet
8 7 (2.33%) VoIP
9 6 (2.00%) Cisco Nexus
9 6 (2.00%) SAN
9 6 (2.00%) Wi-Fi
10 5 (1.67%) Ethernet
10 5 (1.67%) MPLS
10 5 (1.67%) Wireless
11 3 (1.00%) Broadband
11 3 (1.00%) Cisco ISE
11 3 (1.00%) OSPF
11 3 (1.00%) VLAN
Database & Business Intelligence
1 25 (8.33%) SQL Server
2 10 (3.33%) SQL Server 2008
3 7 (2.33%) BusinessObjects
3 7 (2.33%) Oracle Reports
4 6 (2.00%) BusinessObjects Business Intelligence
4 6 (2.00%) SAP BW
4 6 (2.00%) SAP HANA
5 4 (1.33%) SQL Server 2012
6 2 (0.67%) NoSQL
7 1 (0.33%) Data Warehouse
7 1 (0.33%) DB2
7 1 (0.33%) MySQL
7 1 (0.33%) Oracle Database
7 1 (0.33%) Oracle Database 11g
7 1 (0.33%) SQL Server 2000
7 1 (0.33%) SQL Server 2005
7 1 (0.33%) SQL Server Integration Services
7 1 (0.33%) SQL Server Reporting Services
Development Applications
1 19 (6.33%) Jenkins
1 19 (6.33%) Selenium
2 12 (4.00%) Maven
3 10 (3.33%) Git (software)
4 5 (1.67%) SQL Server Management Studio (SSMS)
5 4 (1.33%) Team Foundation Server
6 3 (1.00%) JIRA
7 1 (0.33%) Bitbucket
7 1 (0.33%) Subversion
7 1 (0.33%) Visual Studio Team System
General
1 74 (24.67%) Finance
2 24 (8.00%) Manufacturing
3 12 (4.00%) Retail
4 9 (3.00%) Marketing
5 4 (1.33%) Advertising
5 4 (1.33%) Local Government
5 4 (1.33%) Telecoms
6 3 (1.00%) Automotive
6 3 (1.00%) Law
7 1 (0.33%) Banking
7 1 (0.33%) Publishing
Job Titles
1 88 (29.33%) Analyst
2 34 (11.33%) Business Analyst
3 32 (10.67%) IT Support
4 28 (9.33%) Support Analyst
5 26 (8.67%) Architect
6 22 (7.33%) Service Analyst
6 22 (7.33%) Service Desk Analyst
7 21 (7.00%) Applications Support
8 19 (6.33%) Developer
8 19 (6.33%) IT Manager
8 19 (6.33%) SAP Analyst
8 19 (6.33%) SAP Business Analyst
8 19 (6.33%) SAP CO Business Analyst
8 19 (6.33%) SAP FI Analyst
8 19 (6.33%) SAP FI Business Analyst
8 19 (6.33%) SAP FI/CO Business Analyst
9 18 (6.00%) Service Manager
10 16 (5.33%) Service Desk Support
11 14 (4.67%) Business Systems Analyst
11 14 (4.67%) IT Analyst
Libraries, Frameworks & Software Standards
1 20 (6.67%) Middleware
1 20 (6.67%) REST
1 20 (6.67%) SOAP
1 20 (6.67%) Web Services
2 18 (6.00%) .NET
2 18 (6.00%) AngularJS
3 14 (4.67%) SAPUI5
4 11 (3.67%) 802.1X
5 4 (1.33%) HTML
5 4 (1.33%) HTML5
5 4 (1.33%) jQuery
6 1 (0.33%) ASP.NET
6 1 (0.33%) ASP.NET Web API
6 1 (0.33%) COM
6 1 (0.33%) CSS
6 1 (0.33%) ISPF
Miscellaneous
1 18 (6.00%) Analytical Skills
2 14 (4.67%) Data Centre
3 13 (4.33%) Management Information System
4 9 (3.00%) Enterprise Software
5 8 (2.67%) Enterprise Storage
6 6 (2.00%) Driving Licence
6 6 (2.00%) Virtual Team
7 3 (1.00%) Clustering
7 3 (1.00%) Computer Science
7 3 (1.00%) Handset
7 3 (1.00%) Replication
8 2 (0.67%) CMDB
8 2 (0.67%) Fintech
8 2 (0.67%) iPad
9 1 (0.33%) EPoS
9 1 (0.33%) Hybrid Cloud
9 1 (0.33%) Mainframe
9 1 (0.33%) PKI
9 1 (0.33%) Private Cloud
9 1 (0.33%) Social Media
Operating Systems
1 78 (26.00%) Windows
2 30 (10.00%) Linux
3 27 (9.00%) Windows 7
3 27 (9.00%) Windows Server
4 19 (6.33%) Windows 10
5 17 (5.67%) Unix
6 16 (5.33%) Windows 8
7 12 (4.00%) Windows Vista
8 8 (2.67%) AIX
8 8 (2.67%) Red Hat Enterprise Linux
9 7 (2.33%) Windows Server 2008
10 6 (2.00%) Solaris
11 3 (1.00%) Android
11 3 (1.00%) CentOS
11 3 (1.00%) HPUX
12 2 (0.67%) Windows Server 2003
12 2 (0.67%) Windows Server 2012
13 1 (0.33%) Apple iOS
13 1 (0.33%) MVS
13 1 (0.33%) Windows XP
Processes & Methodologies
1 100 (33.33%) ITIL
2 47 (15.67%) Service Delivery
3 42 (14.00%) Incident Management
4 40 (13.33%) Root Cause Analysis
5 33 (11.00%) Agile Software Development
5 33 (11.00%) Record to Report
6 32 (10.67%) Proactive Monitoring
7 31 (10.33%) IT Strategy
8 29 (9.67%) Process Improvement
9 27 (9.00%) DevOps
9 27 (9.00%) Problem Management
10 25 (8.33%) Service Management
10 25 (8.33%) Stakeholder Management
11 24 (8.00%) Case Management
12 23 (7.67%) Risk Management
13 22 (7.33%) Mentoring
13 22 (7.33%) SOA
14 21 (7.00%) Business Analysis
14 21 (7.00%) Test Automation
14 21 (7.00%) Validation
Programming Languages
1 44 (14.67%) SQL
2 21 (7.00%) C#
3 19 (6.33%) JavaScript
4 9 (3.00%) PowerShell
5 7 (2.33%) VB
6 6 (2.00%) ABAP
6 6 (2.00%) Shell Script
7 5 (1.67%) Bash Shell
8 4 (1.33%) Java
8 4 (1.33%) PL/SQL
9 3 (1.00%) C
10 2 (0.67%) VBScript
11 1 (0.33%) JCL
11 1 (0.33%) T-SQL
11 1 (0.33%) VB.NET
Qualifications
1 30 (10.00%) Security Cleared
2 29 (9.67%) Degree
3 23 (7.67%) Cisco Certification
4 20 (6.67%) CCNA
5 15 (5.00%) ITIL Foundation Certificate
5 15 (5.00%) Microsoft Certification
6 12 (4.00%) ITIL Certification
7 11 (3.67%) Master's Degree
8 8 (2.67%) CCNP
8 8 (2.67%) MCP
8 8 (2.67%) MCSE
9 6 (2.00%) MCSA
10 5 (1.67%) NVQ Level 3
11 4 (1.33%) SC Cleared
11 4 (1.33%) VMware Certified Professional (VCP)
12 3 (1.00%) CCDA
12 3 (1.00%) CCDP
12 3 (1.00%) CCIE
12 3 (1.00%) DV Cleared
13 2 (0.67%) GNVQ
Quality Assurance & Compliance
1 19 (6.33%) Disclosure Scotland
2 3 (1.00%) ISO/IEC 27001
3 2 (0.67%) Data Quality
3 2 (0.67%) ISO/IEC 20000
3 2 (0.67%) PCI DSS
3 2 (0.67%) QA
4 1 (0.33%) ISO 9001
4 1 (0.33%) PMO
System Software
1 46 (15.33%) Active Directory
2 28 (9.33%) VMware Infrastructure
3 10 (3.33%) Hyper-V
4 4 (1.33%) VMware ESXi
4 4 (1.33%) vSphere
5 2 (0.67%) Docker
5 2 (0.67%) XenApp
6 1 (0.33%) Firmware
6 1 (0.33%) Job Entry Subsystem
6 1 (0.33%) Time Sharing Option
6 1 (0.33%) Virtual Servers
6 1 (0.33%) XenDesktop
Systems Management
1 19 (6.33%) Puppet
2 7 (2.33%) SCCM
2 7 (2.33%) ZABBIX
3 5 (1.67%) AirWatch
4 4 (1.33%) NetBackup
5 3 (1.00%) vCenter Server
6 2 (0.67%) Kubernetes
6 2 (0.67%) Netcool
6 2 (0.67%) Terraform
7 1 (0.33%) Backup Exec
7 1 (0.33%) Control-M
7 1 (0.33%) Kibana
7 1 (0.33%) Microsoft Data Protection Manager
7 1 (0.33%) Microsoft Intune
7 1 (0.33%) Oracle Enterprise Manager
7 1 (0.33%) QRadar
7 1 (0.33%) WSUS
Vendors
1 70 (23.33%) Microsoft
2 41 (13.67%) SAP
3 33 (11.00%) VMware
4 22 (7.33%) Cisco
5 20 (6.67%) EMC
5 20 (6.67%) Oracle
6 19 (6.33%) Citrix
6 19 (6.33%) HP
6 19 (6.33%) Pega
7 17 (5.67%) Red Hat
8 16 (5.33%) Dell
8 16 (5.33%) ServiceNow
9 12 (4.00%) Cadence
9 12 (4.00%) NetApp
10 9 (3.00%) Remedy
11 8 (2.67%) EqualLogic
11 8 (2.67%) Google
11 8 (2.67%) LANDesk
12 6 (2.00%) Apple
12 6 (2.00%) Fujitsu