Period
to 20 September 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
England > West Midlands
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 65 101 65
Rank change year-on-year +36 -36 +10
Permanent jobs citing SLA 347 308 494
As % of all permanent IT jobs advertised in the West Midlands 3.95% 3.08% 4.11%
As % of the Quality Assurance & Compliance category 23.46% 23.40% 27.66%
Number of salaries quoted 231 228 303
West Midlands median annual salary £36,000 £37,500 £37,500
Median salary % change year-on-year -4.00% - +9.22%
10th Percentile £21,250 £19,000 £23,600
90th Percentile £61,250 £71,500 £53,750
England median annual salary £40,000 £38,000 £37,500
% change year-on-year +5.26% +1.33% +2.74%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Midlands
Permanent vacancies with a requirement for quality assurance or compliance skills 1,479 1,316 1,786
As % of all permanent IT jobs advertised in the West Midlands 16.83% 13.16% 14.86%
Number of salaries quoted 930 1,004 1,214
West Midlands median annual salary £45,500 £42,500 £41,333
Median salary % change year-on-year +7.06% +2.82% +3.33%
10th Percentile £27,725 £24,750 £25,000
90th Percentile £65,000 £70,250 £70,000
England median annual salary £50,500 £50,000 £50,000
% change year-on-year +1.00% - +11.11%

SLA
Job Vacancy Trend in the West Midlands

Job postings citing SLA as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for SLA in the West Midlands

SLA
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in the West Midlands.

Salary trend for SLA in the West Midlands

SLA
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing SLA in the West Midlands over the 6 months to 20 September 2018.

Salary histogram for SLA in the West Midlands

SLA
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Midlands region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +65 195 £42,500 +2.41% 13
Coventry +34 50 £36,000 -15.29% 5
Staffordshire -23 26 £35,000 +40.00% 3
Warwickshire +11 22 £50,000 +122.22% 4
Worcestershire +24 17 £33,682 -25.15% 2
Solihull +8 14 £30,000 -20.00% 1
Shropshire -8 8 £22,500 -68.53% 3
Sutton Coldfield -15 5 £19,500 -22.00% 1
Herefordshire - 2 £30,000 - 1
Wolverhampton 0 1 £32,500 -13.33% 2
Dudley - 1 £24,500 -
Halesowen - 1 £70,000 - 1
Brierley Hill - 1 £24,500 -
SLA
England

For the 6 months to 20 September 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for SLA.

1 163 (46.97%) ITIL
2 123 (35.45%) Windows
3 103 (29.68%) Service Delivery
4 93 (26.80%) Microsoft
5 68 (19.60%) Finance
6 67 (19.31%) VMware
7 61 (17.58%) Data Centre
8 57 (16.43%) Degree
9 55 (15.85%) SQL
10 54 (15.56%) Cisco
11 48 (13.83%) Windows Server
12 45 (12.97%) ITIL Certification
12 45 (12.97%) WAN
12 45 (12.97%) Microsoft Excel
13 44 (12.68%) Stakeholder Management
14 43 (12.39%) Active Directory
14 43 (12.39%) ITIL V3
15 42 (12.10%) Collaborative Working
16 41 (11.82%) ServiceNow
16 41 (11.82%) HP
16 41 (11.82%) Firewall
17 40 (11.53%) VMware Infrastructure
18 39 (11.24%) Office 365
18 39 (11.24%) Citrix
18 39 (11.24%) SQL Server
19 38 (10.95%) LAN
19 38 (10.95%) ITSM
19 38 (10.95%) Microsoft PowerPoint
19 38 (10.95%) Infrastructure Engineering
20 37 (10.66%) Problem-Solving

SLA
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (9.51%) SharePoint
2 28 (8.07%) MS Exchange
3 15 (4.32%) Exchange Server 2010
4 8 (2.31%) CMS
5 6 (1.73%) Exchange Server 2003
6 5 (1.44%) Skype for Business
7 4 (1.15%) IIS
7 4 (1.15%) OpenEdge
7 4 (1.15%) WebLogic
8 3 (0.86%) Oracle Application Server
8 3 (0.86%) Oracle SOA Suite
9 2 (0.58%) Exchange Server 2013
10 1 (0.29%) Apache
10 1 (0.29%) Confluence
10 1 (0.29%) IBM Notes
10 1 (0.29%) JBoss
10 1 (0.29%) nginx
10 1 (0.29%) Tomcat
Applications
1 45 (12.97%) Microsoft Excel
2 38 (10.95%) Microsoft PowerPoint
3 28 (8.07%) Microsoft Office
4 4 (1.15%) MS Visio
5 1 (0.29%) Spreadsheet
Business Applications
1 8 (2.31%) Dynamics CRM
2 5 (1.44%) SAP ERP
3 4 (1.15%) SAP ECC
4 1 (0.29%) Dynamics AX
4 1 (0.29%) Remedy ITSM
4 1 (0.29%) SAP MII
Cloud Services
1 39 (11.24%) Office 365
2 27 (7.78%) Microsoft Azure
3 13 (3.75%) Amazon AWS
4 7 (2.02%) PaaS
5 4 (1.15%) Dynamics 365
6 3 (0.86%) IaaS
6 3 (0.86%) IBM Cloud
7 2 (0.58%) Mimecast
8 1 (0.29%) Amazon EC2
8 1 (0.29%) Amazon S3
8 1 (0.29%) CloudFront
8 1 (0.29%) Google Analytics
8 1 (0.29%) IBM PureFlex
8 1 (0.29%) SoftLayer
Communications & Networking
1 45 (12.97%) WAN
2 41 (11.82%) Firewall
3 38 (10.95%) LAN
4 28 (8.07%) SAN
5 21 (6.05%) OSPF
5 21 (6.05%) VPN
6 16 (4.61%) Cisco ASA
7 15 (4.32%) MPLS
7 15 (4.32%) NetScaler
7 15 (4.32%) TCP/IP
8 11 (3.17%) VoIP
9 10 (2.88%) BGP
10 9 (2.59%) DSL
11 8 (2.31%) DNS
11 8 (2.31%) Wireless
12 7 (2.02%) DHCP
12 7 (2.02%) DWDM
12 7 (2.02%) SHDSL
13 6 (1.73%) Internet
13 6 (1.73%) Remote Desktop
Database & Business Intelligence
1 39 (11.24%) SQL Server
2 12 (3.46%) SQL Server 2016
3 7 (2.02%) Oracle Database
3 7 (2.02%) SQL Server 2012
4 5 (1.44%) DB2
4 5 (1.44%) NoSQL
4 5 (1.44%) Oracle Database 11g
4 5 (1.44%) Oracle8/8i Database
5 4 (1.15%) Data Warehouse
5 4 (1.15%) MySQL
5 4 (1.15%) SAP HANA
5 4 (1.15%) SQL Server Integration Services
5 4 (1.15%) SQL Server Reporting Services
6 3 (0.86%) Crystal Reports
7 2 (0.58%) GIS
7 2 (0.58%) SQL Server 2000
7 2 (0.58%) SQL Server 2008
8 1 (0.29%) MS Access
8 1 (0.29%) PostgreSQL
8 1 (0.29%) SQL Server 2014
Development Applications
1 5 (1.44%) Team Foundation Server
1 5 (1.44%) Visual Studio Team System
2 3 (0.86%) JIRA
3 2 (0.58%) Git (software)
3 2 (0.58%) Grunt
4 1 (0.29%) Bitbucket
4 1 (0.29%) Jenkins
4 1 (0.29%) TeamCity
4 1 (0.29%) Visual Studio
General
1 68 (19.60%) Finance
2 22 (6.34%) Retail
3 14 (4.03%) Legal
4 7 (2.02%) Billing
4 7 (2.02%) Manufacturing
4 7 (2.02%) Telecoms
5 6 (1.73%) Marketing
6 5 (1.44%) Games
7 3 (0.86%) General Ledger
8 2 (0.58%) Back Office
8 2 (0.58%) Financial Institution
9 1 (0.29%) Automotive
9 1 (0.29%) Banking
Job Titles
1 50 (14.41%) Service Manager
2 48 (13.83%) Team Leader
3 39 (11.24%) Analyst
4 33 (9.51%) Delivery Manager
4 33 (9.51%) Support Team Leader
5 32 (9.22%) Services Delivery Manager
6 30 (8.65%) Desktop Support
6 30 (8.65%) Desktop Support Team Leader
6 30 (8.65%) Desktop Team Leader
7 24 (6.92%) Infrastructure Engineer
7 24 (6.92%) IT Manager
8 20 (5.76%) Architect
8 20 (5.76%) Technical Support
9 17 (4.90%) Support Analyst
10 15 (4.32%) 3rd Line Engineer
10 15 (4.32%) IT Support
11 14 (4.03%) DBA
12 13 (3.75%) Administrator
12 13 (3.75%) Solutions Architect
12 13 (3.75%) Support Engineer
Libraries, Frameworks & Software Standards
1 6 (1.73%) HTML
2 5 (1.44%) .NET
2 5 (1.44%) CSS
2 5 (1.44%) Web Services
3 4 (1.15%) COM
3 4 (1.15%) JSON
4 3 (0.86%) ASP.NET
4 3 (0.86%) EDI
4 3 (0.86%) jQuery
5 2 (0.58%) AngularJS
5 2 (0.58%) Flash
5 2 (0.58%) Middleware
5 2 (0.58%) Node.js
5 2 (0.58%) REST
5 2 (0.58%) RESTful
5 2 (0.58%) SOAP
5 2 (0.58%) WinForms
5 2 (0.58%) XML
6 1 (0.29%) LEMP Stack
6 1 (0.29%) SAPUI5
Miscellaneous
1 61 (17.58%) Data Centre
2 27 (7.78%) Self-Motivation
3 24 (6.92%) Computer Science
4 17 (4.90%) Management Information System
4 17 (4.90%) Public Cloud
5 13 (3.75%) Analytical Skills
6 4 (1.15%) Driving Licence
6 4 (1.15%) Enterprise Software
6 4 (1.15%) Greenfield Project
6 4 (1.15%) Private Cloud
6 4 (1.15%) Replication
7 2 (0.58%) Clustering
7 2 (0.58%) EMC VNX
7 2 (0.58%) Fat Client
7 2 (0.58%) PDA
7 2 (0.58%) Smartphone
7 2 (0.58%) Thin Client
8 1 (0.29%) IBM Storwize
8 1 (0.29%) User Experience
8 1 (0.29%) Virtual Team
Operating Systems
1 123 (35.45%) Windows
2 48 (13.83%) Windows Server
3 27 (7.78%) Linux
4 23 (6.63%) Unix
5 17 (4.90%) Windows 7
6 15 (4.32%) Windows Server 2003
7 12 (3.46%) Windows 10
8 11 (3.17%) Windows Server 2012
9 10 (2.88%) Red Hat Enterprise Linux
9 10 (2.88%) Solaris
9 10 (2.88%) Windows Server 2008
10 9 (2.59%) Windows 8
11 7 (2.02%) Windows 2000 Server
12 6 (1.73%) AIX
13 3 (0.86%) Apple iOS
14 2 (0.58%) Android
14 2 (0.58%) Windows Vista
14 2 (0.58%) Windows XP
15 1 (0.29%) CentOS
15 1 (0.29%) HPUX
Processes & Methodologies
1 163 (46.97%) ITIL
2 103 (29.68%) Service Delivery
3 44 (12.68%) Stakeholder Management
4 43 (12.39%) ITIL V3
5 42 (12.10%) Collaborative Working
6 38 (10.95%) Infrastructure Engineering
6 38 (10.95%) ITSM
7 37 (10.66%) Analytics
7 37 (10.66%) Problem-Solving
8 36 (10.37%) Continuous Improvement
9 35 (10.09%) Incident Management
10 33 (9.51%) Project Management
11 31 (8.93%) Service Management
12 26 (7.49%) Change Management
13 25 (7.20%) Contract Management
14 24 (6.92%) Data Protection
14 24 (6.92%) Performance Management
14 24 (6.92%) Service Delivery Management
14 24 (6.92%) Software Engineering
15 22 (6.34%) Statistics
Programming Languages
1 55 (15.85%) SQL
2 14 (4.03%) PowerShell
3 11 (3.17%) JavaScript
4 10 (2.88%) T-SQL
5 9 (2.59%) Bash Shell
5 9 (2.59%) C#
6 6 (1.73%) PL/SQL
6 6 (1.73%) VB
7 4 (1.15%) C
8 3 (0.86%) Java
8 3 (0.86%) Korn
8 3 (0.86%) PHP
8 3 (0.86%) VB.NET
9 2 (0.58%) Python
9 2 (0.58%) VBA
10 1 (0.29%) C++
10 1 (0.29%) Perl
Qualifications
1 57 (16.43%) Degree
2 45 (12.97%) ITIL Certification
3 24 (6.92%) Computer Science Degree
4 16 (4.61%) ISEB
5 15 (4.32%) HNC
6 14 (4.03%) HND
7 13 (3.75%) Cisco Certification
7 13 (3.75%) SC Cleared
7 13 (3.75%) Security Cleared
8 8 (2.31%) CCNA
9 7 (2.02%) CCNP
10 4 (1.15%) Microsoft Certification
10 4 (1.15%) PRINCE2 Practitioner
11 2 (0.58%) MCP
11 2 (0.58%) MCSE
12 1 (0.29%) A+ Certification
12 1 (0.29%) AWS Certification
12 1 (0.29%) PMP
12 1 (0.29%) PRINCE2 Certification
Quality Assurance & Compliance
1 21 (6.05%) GDPR
2 9 (2.59%) ISO/IEC 27001
3 4 (1.15%) PMO
4 2 (0.58%) ISO/IEC 20000
4 2 (0.58%) QA
4 2 (0.58%) Sarbanes-Oxley
5 1 (0.29%) Data Quality
5 1 (0.29%) ISO 8583
5 1 (0.29%) ISO 9001
5 1 (0.29%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.29%) PCI DSS
System Software
1 43 (12.39%) Active Directory
2 40 (11.53%) VMware Infrastructure
3 31 (8.93%) Hyper-V
3 31 (8.93%) VMware ESXi
4 28 (8.07%) vSphere
5 24 (6.92%) XenDesktop
6 20 (5.76%) XenApp
7 13 (3.75%) Firmware
7 13 (3.75%) Microsoft App-V
8 3 (0.86%) Oracle RAC
9 1 (0.29%) Docker
9 1 (0.29%) Squid
9 1 (0.29%) Virtual Machines
9 1 (0.29%) VMware Server
Systems Management
1 31 (8.93%) NetBackup
2 13 (3.75%) SCVMM
2 13 (3.75%) vCenter Server
2 13 (3.75%) vMotion
3 9 (2.59%) Oracle Enterprise Manager
4 8 (2.31%) HP Data Protector
5 6 (1.73%) Backup Exec
5 6 (1.73%) SCCM
6 5 (1.44%) Data Guard
6 5 (1.44%) Microsoft Intune
6 5 (1.44%) Oracle RMAN
7 2 (0.58%) Control-M
7 2 (0.58%) Tivoli Storage Manager
8 1 (0.29%) FortiGate
Vendors
1 93 (26.80%) Microsoft
2 67 (19.31%) VMware
3 54 (15.56%) Cisco
4 41 (11.82%) HP
4 41 (11.82%) ServiceNow
5 39 (11.24%) Citrix
6 22 (6.34%) Oracle
7 17 (4.90%) NetApp
7 17 (4.90%) SAP
8 14 (4.03%) Ivanti
8 14 (4.03%) Juniper
9 13 (3.75%) CheckPoint
10 12 (3.46%) Fortinet
10 12 (3.46%) IBM
11 11 (3.17%) Red Hat
12 10 (2.88%) Veeam
13 9 (2.59%) Dell
14 8 (2.31%) Sun
15 7 (2.02%) Alcatel-Lucent
15 7 (2.02%) Nokia