Period
to 18 June 2018

The following table provides summary statistics for permanent job vacancies advertised in Crawley with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 18 June 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
West Sussex > Crawley
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 62 81 84
Rank change year-on-year +19 +3 -5
Permanent jobs citing SLA 10 8 17
As % of all permanent IT jobs advertised in Crawley 1.68% 1.06% 1.88%
As % of the Quality Assurance & Compliance category 17.86% 14.04% 12.32%
Number of salaries quoted 10 10 18
Crawley median annual salary £29,000 £45,750 £52,250
Median salary % change year-on-year -36.61% -12.44% +22.94%
10th Percentile £26,125 £35,000 £27,825
90th Percentile £45,600 £65,500 £62,000
West Sussex median annual salary £29,000 £52,500 £50,000
% change year-on-year -44.76% +5.00% +25.00%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Crawley with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Crawley
Permanent vacancies with a requirement for quality assurance or compliance skills 56 57 138
As % of all permanent IT jobs advertised in Crawley 9.40% 7.52% 15.30%
Number of salaries quoted 53 53 125
Crawley median annual salary £50,000 £40,000 £50,000
Median salary % change year-on-year +25.00% -20.00% +17.65%
10th Percentile £26,850 £30,850 £30,000
90th Percentile £65,250 £63,750 £69,500
West Sussex median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% +5.88%

SLA
Job Vacancy Trend in Crawley

Job postings citing SLA as a percentage of all IT jobs advertised in Crawley.

Job vacancy trend for SLA in Crawley

SLA
Salary Trend in Crawley

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Crawley.

Salary trend for SLA in Crawley

SLA
Salary Histogram in Crawley

The salary distribution of IT jobs citing SLA in Crawley over the 6 months to 18 June 2018.

Salary histogram for SLA in Crawley

For the 6 months to 18 June 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Crawley region with a requirement for SLA.

1 8 (80.00%) ITIL
2 5 (50.00%) Windows
3 4 (40.00%) Incident Management
4 3 (30.00%) Data Protection
4 3 (30.00%) Microsoft Office
4 3 (30.00%) Service Management
4 3 (30.00%) Firewall
4 3 (30.00%) Cisco
4 3 (30.00%) Office 365
4 3 (30.00%) Analytical Skills
5 2 (20.00%) Server Building
5 2 (20.00%) Collaborative Working
5 2 (20.00%) Problem-Solving
5 2 (20.00%) Disaster Recovery
5 2 (20.00%) ServiceNow
5 2 (20.00%) Windows 10
5 2 (20.00%) Palo Alto
5 2 (20.00%) Unified Communications
5 2 (20.00%) ITIL V3
5 2 (20.00%) Microsoft
5 2 (20.00%) CCNP
5 2 (20.00%) CCNA
5 2 (20.00%) MCSA
5 2 (20.00%) HP
5 2 (20.00%) Cisco Certification
5 2 (20.00%) Microsoft Certification
5 2 (20.00%) Remedy
5 2 (20.00%) ITSM
5 2 (20.00%) Wireless
5 2 (20.00%) Network Management

SLA
Co-occurring IT Skills in Crawley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (10.00%) Skype for Business
Applications
1 3 (30.00%) Microsoft Office
Business Applications
1 2 (20.00%) Remedy ITSM
Cloud Services
1 3 (30.00%) Office 365
2 1 (10.00%) SaaS
Communications & Networking
1 3 (30.00%) Firewall
2 2 (20.00%) IP Telephony
2 2 (20.00%) Unified Communications
2 2 (20.00%) Wireless
3 1 (10.00%) SMS
3 1 (10.00%) VPN
General
1 1 (10.00%) Finance
1 1 (10.00%) Financial Institution
1 1 (10.00%) Law
Job Titles
1 5 (50.00%) Support Engineer
2 3 (30.00%) 2nd Line Support
3 2 (20.00%) 2nd Line Desktop Support
3 2 (20.00%) 2nd Line Desktop Support Engineer
3 2 (20.00%) 2nd Line Engineer
3 2 (20.00%) 2nd Line Support Engineer
3 2 (20.00%) Desktop Engineer
3 2 (20.00%) Desktop Support
3 2 (20.00%) Desktop Support Engineer
3 2 (20.00%) Help Desk Engineer
3 2 (20.00%) Help Desk Support
3 2 (20.00%) Help Desk Support Engineer
3 2 (20.00%) Network Engineer
3 2 (20.00%) Network Support
3 2 (20.00%) Network Support Engineer
4 1 (10.00%) Head of Information
4 1 (10.00%) Head of Information Security
4 1 (10.00%) Head of Security
4 1 (10.00%) IT Engineer
4 1 (10.00%) IT Support
Miscellaneous
1 3 (30.00%) Analytical Skills
2 1 (10.00%) Driving Licence
2 1 (10.00%) HP Storage
2 1 (10.00%) Management Information System
Operating Systems
1 5 (50.00%) Windows
2 2 (20.00%) Apple iOS
2 2 (20.00%) Windows 10
3 1 (10.00%) Windows 7
Processes & Methodologies
1 8 (80.00%) ITIL
2 4 (40.00%) Incident Management
3 3 (30.00%) Data Protection
3 3 (30.00%) Service Management
4 2 (20.00%) Collaborative Working
4 2 (20.00%) Disaster Recovery
4 2 (20.00%) ITIL V3
4 2 (20.00%) ITSM
4 2 (20.00%) Network Management
4 2 (20.00%) Problem-Solving
4 2 (20.00%) Server Building
5 1 (10.00%) Break/Fix
5 1 (10.00%) Change Control
5 1 (10.00%) Cybersecurity
5 1 (10.00%) Data Privacy
5 1 (10.00%) Regulatory Compliance
5 1 (10.00%) SABSA
5 1 (10.00%) Secure Coding
5 1 (10.00%) SIEM
5 1 (10.00%) Vulnerability Management
Qualifications
1 2 (20.00%) CCNA
1 2 (20.00%) CCNP
1 2 (20.00%) Cisco Certification
1 2 (20.00%) HP ASE
1 2 (20.00%) HP MASE
1 2 (20.00%) MCSA
1 2 (20.00%) Microsoft Certification
1 2 (20.00%) Security Cleared
2 1 (10.00%) CISA
2 1 (10.00%) CISM
2 1 (10.00%) CISSP
2 1 (10.00%) CRISC
Quality Assurance & Compliance
1 1 (10.00%) COBIT
1 1 (10.00%) GDPR
1 1 (10.00%) PCI DSS
System Software
1 1 (10.00%) Active Directory
Systems Management
1 1 (10.00%) Computer Emergency Response Teams
1 1 (10.00%) CSIRT
Vendors
1 3 (30.00%) Cisco
2 2 (20.00%) Aruba
2 2 (20.00%) Blue Coat
2 2 (20.00%) Fortinet
2 2 (20.00%) HP
2 2 (20.00%) Microsoft
2 2 (20.00%) Palo Alto
2 2 (20.00%) Remedy
2 2 (20.00%) ServiceNow
2 2 (20.00%) SolarWinds
3 1 (10.00%) 3PAR
3 1 (10.00%) BT
3 1 (10.00%) Citrix
3 1 (10.00%) Dell
3 1 (10.00%) Juniper