Period
to 11 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Crawley with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
West Sussex > Crawley
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 50 56 71
Rank change year-on-year +6 +15 +21
Permanent jobs citing SLA 15 20 24
As % of all permanent IT jobs advertised in Crawley 2.46% 3.08% 2.54%
As % of the Quality Assurance & Compliance category 12.61% 43.48% 20.00%
Number of salaries quoted 15 20 24
Crawley median annual salary £50,000 £37,500 £45,000
Median salary % change year-on-year +33.33% -16.67% +12.50%
10th Percentile £34,200 £32,500 £21,725
90th Percentile £58,750 £67,500 £53,375
West Sussex median annual salary £50,000 £41,250 £45,000
% change year-on-year +21.21% -8.33% +28.57%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Crawley with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
Crawley
Permanent vacancies with a requirement for quality assurance or compliance skills 119 46 120
As % of all permanent IT jobs advertised in Crawley 19.51% 7.08% 12.71%
Number of salaries quoted 115 41 115
Crawley median annual salary £47,500 £50,000 £50,000
Median salary % change year-on-year -5.00% - +8.70%
10th Percentile £31,450 £32,500 £30,000
90th Percentile £63,750 £67,500 £67,500
West Sussex median annual salary £50,000 £45,000 £48,000
% change year-on-year +11.11% -6.25% +12.94%

SLA
Job Vacancy Trend in Crawley

Job postings citing SLA as a percentage of all IT jobs advertised in Crawley.

Job vacancy trend for SLA in Crawley

SLA
Salary Trend in Crawley

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing SLA in Crawley.

Salary trend for SLA in Crawley

SLA
Salary Histogram in Crawley

The salary distribution of IT jobs citing SLA in Crawley over the 6 months to 11 December 2018.

Salary histogram for SLA in Crawley

For the 6 months to 11 December 2018, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Crawley region with a requirement for SLA.

1 10 (66.67%) Windows
2 9 (60.00%) Linux
2 9 (60.00%) Unix
2 9 (60.00%) Problem-Solving
3 5 (33.33%) ITIL
4 4 (26.67%) Service Management
5 3 (20.00%) Service Delivery
5 3 (20.00%) BCP
5 3 (20.00%) ITSM
5 3 (20.00%) Operations Management
5 3 (20.00%) ITIL V3
5 3 (20.00%) Service Delivery Management
5 3 (20.00%) Proactive Management
6 2 (13.33%) Office 365
7 1 (6.67%) Server Building
7 1 (6.67%) Windows 10
7 1 (6.67%) Palo Alto
7 1 (6.67%) Blue Coat
7 1 (6.67%) Incident Management
7 1 (6.67%) Fortinet
7 1 (6.67%) Data Protection
7 1 (6.67%) Security Cleared
7 1 (6.67%) HP ASE
7 1 (6.67%) HP MASE
7 1 (6.67%) SolarWinds
7 1 (6.67%) Aruba
7 1 (6.67%) Network Management
7 1 (6.67%) Apple iOS
7 1 (6.67%) Unified Communications
7 1 (6.67%) IP Telephony

SLA
Co-occurring IT Skills in Crawley by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (6.67%) Microsoft Office
Cloud Services
1 2 (13.33%) Office 365
Communications & Networking
1 1 (6.67%) Firewall
1 1 (6.67%) Internet
1 1 (6.67%) IP Telephony
1 1 (6.67%) TCP/IP
1 1 (6.67%) Unified Communications
1 1 (6.67%) Wireless
Job Titles
1 9 (60.00%) Analyst
1 9 (60.00%) Support Analyst
2 6 (40.00%) Applications Support
2 6 (40.00%) Applications Support Analyst
3 3 (20.00%) Delivery Manager
3 3 (20.00%) IT Manager
3 3 (20.00%) IT Services Delivery Manager
3 3 (20.00%) IT Services Manager
3 3 (20.00%) Senior Delivery Manager
3 3 (20.00%) Senior IT Manager
3 3 (20.00%) Senior Manager
3 3 (20.00%) Senior Service Manager
3 3 (20.00%) Senior Services Delivery Manager
3 3 (20.00%) Service Manager
3 3 (20.00%) Services Delivery Manager
3 3 (20.00%) Support Engineer
4 1 (6.67%) 2nd Line Support Engineer
4 1 (6.67%) 3rd Line Support Engineer
4 1 (6.67%) 3rd Line Technical Support
4 1 (6.67%) Help Desk Support Engineer
Operating Systems
1 10 (66.67%) Windows
2 9 (60.00%) Linux
2 9 (60.00%) Unix
3 1 (6.67%) Apple iOS
3 1 (6.67%) Windows 10
Processes & Methodologies
1 9 (60.00%) Problem-Solving
2 5 (33.33%) ITIL
3 4 (26.67%) Service Management
4 3 (20.00%) BCP
4 3 (20.00%) ITIL V3
4 3 (20.00%) ITSM
4 3 (20.00%) Operations Management
4 3 (20.00%) Proactive Management
4 3 (20.00%) Service Delivery
4 3 (20.00%) Service Delivery Management
5 1 (6.67%) Collaborative Working
5 1 (6.67%) Data Protection
5 1 (6.67%) Disaster Recovery
5 1 (6.67%) Incident Management
5 1 (6.67%) Network Management
5 1 (6.67%) Server Building
Qualifications
1 1 (6.67%) CCNA
1 1 (6.67%) CCNP
1 1 (6.67%) Cisco Certification
1 1 (6.67%) HP ASE
1 1 (6.67%) HP MASE
1 1 (6.67%) Security Cleared
Vendors
1 1 (6.67%) Aruba
1 1 (6.67%) Blue Coat
1 1 (6.67%) Cisco
1 1 (6.67%) Fortinet
1 1 (6.67%) Microsoft
1 1 (6.67%) Palo Alto
1 1 (6.67%) SolarWinds