Period
to 16 October 2021

The following table provides summary statistics for permanent job vacancies advertised in West Sussex with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 16 October 2021 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South East > West Sussex
6 months to
16 Oct 2021
Same period 2020 Same period 2019
Rank 58 77 43
Rank change year-on-year +19 -34 +73
Permanent jobs citing SLA 52 21 122
As % of all permanent jobs advertised in West Sussex 4.24% 2.61% 5.12%
As % of the Quality Assurance & Compliance category 21.31% 13.73% 28.91%
Number of salaries quoted 13 9 29
10th Percentile £20,770 £21,740 £24,000
25th Percentile £21,250 £31,250 £27,500
Median annual salary (50th Percentile) £30,000 £40,000 £47,500
Median % change year-on-year -25.00% -15.79% +13.77%
75th Percentile £33,000 £75,000 £57,500
90th Percentile £39,750 £93,500 £63,750
South East median annual salary £35,000 £42,500 £40,000
% change year-on-year -17.65% +6.25% -1.23%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Sussex with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Sussex
Permanent vacancies with a requirement for quality assurance or compliance skills 244 153 422
As % of all permanent IT jobs advertised in West Sussex 19.90% 18.98% 17.69%
Number of salaries quoted 157 112 269
10th Percentile £28,900 £45,025 £25,750
25th Percentile £41,250 £50,000 £33,750
Median annual salary (50th Percentile) £50,000 £55,000 £47,500
Median % change year-on-year -9.09% +15.79% -
75th Percentile £60,000 £67,500 £62,500
90th Percentile £70,000 £77,500 £75,000
South East median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +3.09%

SLA
Job Vacancy Trend in West Sussex

Job postings citing SLA as a proportion of all IT jobs advertised in West Sussex.

Job vacancy trend for SLA in West Sussex

SLA
Salary Trend in West Sussex

3-month moving average salary quoted in jobs citing SLA in West Sussex.

Salary trend for SLA in West Sussex

SLA
Salary Histogram in West Sussex

Salary distribution for jobs citing SLA in West Sussex over the 6 months to 16 October 2021.

Salary histogram for SLA in West Sussex

SLA
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Sussex region over the 6 months to 16 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Burgess Hill - 25 £21,540 - 1
Crawley +11 12 £30,000 -60.00%
Horsham -2 9 £42,250 - 1
Worthing -3 2 £35,250 +8.46%
Haywards Heath -3 2 £22,500 -23.73%
Chichester - 2 - - 1
SLA
South East

For the 6 months to 16 October 2021, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Sussex region with a requirement for SLA.

1 37 (71.15%) Microsoft
2 32 (61.54%) ITIL
2 32 (61.54%) Social Skills
3 22 (42.31%) Problem-Solving
4 21 (40.38%) GDPR
4 21 (40.38%) Digital Economy
5 20 (38.46%) Time Management
6 14 (26.92%) Windows
7 11 (21.15%) Microsoft 365
8 10 (19.23%) Self-Motivation
8 10 (19.23%) Active Directory
8 10 (19.23%) Management Information System
9 8 (15.38%) Windows 10
9 8 (15.38%) Retail
9 8 (15.38%) Facilities Management
10 7 (13.46%) Degree
10 7 (13.46%) ServiceNow
10 7 (13.46%) Windows Server
10 7 (13.46%) Finance
10 7 (13.46%) Microsoft Certification
11 5 (9.62%) DHCP
11 5 (9.62%) Microsoft Excel
11 5 (9.62%) DNS
11 5 (9.62%) MCP
11 5 (9.62%) Service Management
11 5 (9.62%) Windows Server 2012
11 5 (9.62%) Line Management
12 4 (7.69%) Driving Licence
12 4 (7.69%) Case Management
12 4 (7.69%) Process Improvement

SLA
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.77%) IIS
2 2 (3.85%) SharePoint
Applications
1 5 (9.62%) Microsoft Excel
2 3 (5.77%) Microsoft Office
Business Applications
1 4 (7.69%) Maximo
Cloud Services
1 11 (21.15%) Microsoft 365
2 3 (5.77%) Azure
2 3 (5.77%) Cloud Computing
3 2 (3.85%) Azure Active Directory
3 2 (3.85%) OneDrive
4 1 (1.92%) SaaS
Communications & Networking
1 5 (9.62%) DHCP
1 5 (9.62%) DNS
2 3 (5.77%) DMZ
3 2 (3.85%) Firewall
4 1 (1.92%) Internet
4 1 (1.92%) LAN
4 1 (1.92%) Remote Desktop
4 1 (1.92%) VPN
4 1 (1.92%) Wireless
General
1 32 (61.54%) Social Skills
2 21 (40.38%) Digital Economy
3 8 (15.38%) Retail
4 7 (13.46%) Finance
5 4 (7.69%) Organisational Skills
6 1 (1.92%) Legal
6 1 (1.92%) Telecoms
Job Titles
1 24 (46.15%) Analyst
2 23 (44.23%) Service Analyst
2 23 (44.23%) Service Desk Analyst
3 5 (9.62%) 2nd Line Support
4 4 (7.69%) 1st/2nd Line Support
4 4 (7.69%) Service Desk Operator
4 4 (7.69%) Support Technician
5 3 (5.77%) Wintel Engineer
6 2 (3.85%) 1st/2nd Line Support Technician
6 2 (3.85%) 2nd Line Support Technician
6 2 (3.85%) Field Service Technician
6 2 (3.85%) Field Support Engineer
6 2 (3.85%) Field Support Technician
6 2 (3.85%) IT Engineer
6 2 (3.85%) IT Support Engineer
6 2 (3.85%) IT Support Technician
6 2 (3.85%) Server Support Technician
6 2 (3.85%) Service Desk Team Leader
6 2 (3.85%) Team Leader
6 2 (3.85%) Windows Server Support
Libraries, Frameworks & Software Standards
1 1 (1.92%) CSS
1 1 (1.92%) HTML
Miscellaneous
1 10 (19.23%) Management Information System
1 10 (19.23%) Self-Motivation
2 4 (7.69%) Driving Licence
3 2 (3.85%) Data Centre
3 2 (3.85%) Enterprise Software
4 1 (1.92%) Replication
Operating Systems
1 14 (26.92%) Windows
2 8 (15.38%) Windows 10
3 7 (13.46%) Windows Server
4 5 (9.62%) Windows Server 2012
5 4 (7.69%) Windows Server 2016
6 3 (5.77%) Solaris
6 3 (5.77%) Unix
7 1 (1.92%) Windows Server 2019
Processes & Methodologies
1 32 (61.54%) ITIL
2 22 (42.31%) Problem-Solving
3 20 (38.46%) Time Management
4 8 (15.38%) Facilities Management
5 5 (9.62%) Line Management
5 5 (9.62%) Service Management
6 4 (7.69%) Agile Software Development
6 4 (7.69%) CAFM
6 4 (7.69%) Case Management
6 4 (7.69%) Change Management
6 4 (7.69%) Information Security
6 4 (7.69%) Process Improvement
6 4 (7.69%) Technology Roadmap
7 3 (5.77%) Business Development
7 3 (5.77%) Commercial Awareness
7 3 (5.77%) Patch Management
7 3 (5.77%) Problem Management
7 3 (5.77%) Quality Management
7 3 (5.77%) Security Management
7 3 (5.77%) Ticket Management
Programming Languages
1 3 (5.77%) C
1 3 (5.77%) PowerShell
2 1 (1.92%) C#
2 1 (1.92%) JavaScript
2 1 (1.92%) SQL
2 1 (1.92%) T-SQL
Qualifications
1 7 (13.46%) Degree
1 7 (13.46%) Microsoft Certification
2 5 (9.62%) MCP
3 2 (3.85%) A+ Certification
3 2 (3.85%) HNC
3 2 (3.85%) MCDST
4 1 (1.92%) CCNA
4 1 (1.92%) CCNP
4 1 (1.92%) Cisco Certification
4 1 (1.92%) ITIL Certification
4 1 (1.92%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 21 (40.38%) GDPR
System Software
1 10 (19.23%) Active Directory
2 4 (7.69%) Firmware
3 3 (5.77%) VMware Infrastructure
4 1 (1.92%) Hyper-V
Systems Management
1 3 (5.77%) Active Directory Federation Services
1 3 (5.77%) SCCM
1 3 (5.77%) Single Sign-On
2 2 (3.85%) Microsoft Intune
Vendors
1 37 (71.15%) Microsoft
2 7 (13.46%) ServiceNow
3 4 (7.69%) Citrix
4 3 (5.77%) Splunk
4 3 (5.77%) VMware
5 2 (3.85%) Avaya
5 2 (3.85%) Mitel
6 1 (1.92%) Blue Coat
6 1 (1.92%) CheckPoint
6 1 (1.92%) Cisco
6 1 (1.92%) McAfee
6 1 (1.92%) Palo Alto
6 1 (1.92%) Sophos