Period
to 27 January 2022

The following table provides summary statistics for permanent job vacancies advertised in West Sussex with a requirement for SLA skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited SLA over the 6 months to 27 January 2022 with a comparison to the same period in the previous 2 years.

Service Level Agreement (SLA)
South East > West Sussex
6 months to
27 Jan 2022
Same period 2021 Same period 2020
Rank 55 67 31
Rank change year-on-year +12 -36 +79
Permanent jobs citing SLA 51 50 139
As % of all permanent jobs advertised in West Sussex 4.42% 4.27% 6.58%
As % of the Quality Assurance & Compliance category 19.32% 17.92% 39.60%
Number of salaries quoted 22 16 63
10th Percentile £20,818 £21,525 £30,900
25th Percentile £21,312 £25,500 £33,750
Median annual salary (50th Percentile) £30,000 £42,500 £45,000
Median % change year-on-year -29.41% -5.56% -10.00%
75th Percentile £43,125 £77,500 £62,500
90th Percentile £77,500 £83,750 £64,850
South East median annual salary £39,000 £42,500 £37,500
% change year-on-year -8.24% +13.33% -6.25%

SLA is in the Quality Assurance and Compliance category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in West Sussex with a requirement for quality assurance or compliance skills.

All Quality Assurance and Compliance Skills
West Sussex
Permanent vacancies with a requirement for quality assurance or compliance skills 264 279 351
As % of all permanent IT jobs advertised in West Sussex 22.90% 23.83% 16.62%
Number of salaries quoted 198 194 240
10th Percentile £30,000 £41,250 £31,500
25th Percentile £41,500 £45,313 £38,750
Median annual salary (50th Percentile) £54,850 £50,000 £52,250
Median % change year-on-year +9.70% -4.31% +4.50%
75th Percentile £63,750 £67,500 £67,813
90th Percentile £70,000 £77,500 £78,750
South East median annual salary £52,250 £50,000 £52,500
% change year-on-year +4.50% -4.76% +10.53%

SLA
Job Vacancy Trend in West Sussex

Job postings citing SLA as a proportion of all IT jobs advertised in West Sussex.

Job vacancy trend for SLA in West Sussex

SLA
Salary Trend in West Sussex

3-month moving average salary quoted in jobs citing SLA in West Sussex.

Salary trend for SLA in West Sussex

SLA
Salary Histogram in West Sussex

Salary distribution for jobs citing SLA in West Sussex over the 6 months to 27 January 2022.

Salary histogram for SLA in West Sussex

SLA
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing SLA within the West Sussex region over the 6 months to 27 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Burgess Hill +1 25 £22,020 - 1
Crawley +16 9 £30,000 -
Worthing -9 6 £75,000 +130.77% 4
Haywards Heath +7 5 £26,250 -34.38% 4
Horsham +29 4 £42,250 +92.05% 1
SLA
South East

For the 6 months to 27 January 2022, IT jobs citing SLA also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Sussex region with a requirement for SLA.

1 32 (62.75%) Microsoft
2 27 (52.94%) ITIL
3 24 (47.06%) Social Skills
4 19 (37.25%) GDPR
4 19 (37.25%) Digital Economy
4 19 (37.25%) Windows
4 19 (37.25%) Service Management
5 15 (29.41%) Windows 10
5 15 (29.41%) Problem-Solving
6 14 (27.45%) Time Management
7 12 (23.53%) Line Management
8 11 (21.57%) Microsoft 365
9 9 (17.65%) ITIL Foundation Certificate
9 9 (17.65%) Windows Server
9 9 (17.65%) Active Directory
10 8 (15.69%) Citrix
10 8 (15.69%) Legal
10 8 (15.69%) Document Management
10 8 (15.69%) Self-Motivation
11 7 (13.73%) Escalation Management
11 7 (13.73%) Games
11 7 (13.73%) Service Delivery
11 7 (13.73%) Management Information System
11 7 (13.73%) Microsoft Certification
12 6 (11.76%) ITSM
12 6 (11.76%) Windows Server 2012
12 6 (11.76%) SCCM
13 5 (9.80%) Enterprise Software
13 5 (9.80%) Telecoms
13 5 (9.80%) MCP

SLA
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (7.84%) SharePoint
Applications
1 4 (7.84%) Microsoft Excel
2 3 (5.88%) Microsoft Office
Business Applications
1 4 (7.84%) Maximo
2 1 (1.96%) Dynamics CRM
Cloud Services
1 11 (21.57%) Microsoft 365
2 4 (7.84%) Azure
3 2 (3.92%) Azure Active Directory
3 2 (3.92%) OneDrive
Communications & Networking
1 2 (3.92%) DHCP
1 2 (3.92%) DNS
1 2 (3.92%) Firewall
2 1 (1.96%) Internet
2 1 (1.96%) LAN
2 1 (1.96%) VPN
2 1 (1.96%) Wireless
Database & Business Intelligence
1 1 (1.96%) SQL Server
General
1 24 (47.06%) Social Skills
2 19 (37.25%) Digital Economy
3 8 (15.69%) Legal
4 7 (13.73%) Games
5 5 (9.80%) Telecoms
6 4 (7.84%) Organisational Skills
6 4 (7.84%) Retail
7 3 (5.88%) Finance
Job Titles
1 17 (33.33%) Analyst
2 13 (25.49%) Service Analyst
3 12 (23.53%) Service Desk Analyst
4 8 (15.69%) 2nd Line Support
4 8 (15.69%) Team Leader
5 7 (13.73%) 1st/2nd Line Support
5 7 (13.73%) Service Desk Team Leader
6 4 (7.84%) IT Manager
6 4 (7.84%) IT Support
6 4 (7.84%) Service Desk Operator
6 4 (7.84%) Support Analyst
6 4 (7.84%) Support Technician
7 3 (5.88%) 1st/2nd Line Support Analyst
7 3 (5.88%) 2nd Line Support Analyst
7 3 (5.88%) Applications Manager
7 3 (5.88%) IT Technician
7 3 (5.88%) Telemetry Manager
8 2 (3.92%) IT Support Analyst
8 2 (3.92%) Server Support
8 2 (3.92%) Server Support Technician
Miscellaneous
1 8 (15.69%) Self-Motivation
2 7 (13.73%) Management Information System
3 5 (9.80%) Enterprise Software
4 4 (7.84%) Driving Licence
5 1 (1.96%) Data Centre
5 1 (1.96%) Replication
5 1 (1.96%) SCADA
Operating Systems
1 19 (37.25%) Windows
2 15 (29.41%) Windows 10
3 9 (17.65%) Windows Server
4 6 (11.76%) Windows Server 2012
5 5 (9.80%) Windows Server 2016
6 1 (1.96%) Windows Server 2019
Processes & Methodologies
1 27 (52.94%) ITIL
2 19 (37.25%) Service Management
3 15 (29.41%) Problem-Solving
4 14 (27.45%) Time Management
5 12 (23.53%) Line Management
6 8 (15.69%) Document Management
7 7 (13.73%) Escalation Management
7 7 (13.73%) Service Delivery
8 6 (11.76%) ITSM
9 4 (7.84%) CAFM
9 4 (7.84%) Case Management
9 4 (7.84%) Change Management
9 4 (7.84%) Configuration Management
9 4 (7.84%) Facilities Management
9 4 (7.84%) Process Improvement
9 4 (7.84%) Project Delivery
9 4 (7.84%) Release Management
10 3 (5.88%) DevOps
10 3 (5.88%) Service Delivery Management
10 3 (5.88%) Software Deployment
Programming Languages
1 1 (1.96%) SQL
Qualifications
1 9 (17.65%) ITIL Foundation Certificate
2 7 (13.73%) Microsoft Certification
3 5 (9.80%) MCP
4 3 (5.88%) Degree
5 2 (3.92%) A+ Certification
5 2 (3.92%) HNC
5 2 (3.92%) MCDST
6 1 (1.96%) CCNA
6 1 (1.96%) CCNP
6 1 (1.96%) Cisco Certification
Quality Assurance & Compliance
1 19 (37.25%) GDPR
2 4 (7.84%) QA
3 1 (1.96%) Data Quality
System Software
1 9 (17.65%) Active Directory
2 1 (1.96%) Firmware
2 1 (1.96%) Hyper-V
Systems Management
1 6 (11.76%) SCCM
2 3 (5.88%) Microsoft Intune
Vendors
1 32 (62.75%) Microsoft
2 8 (15.69%) Citrix
3 3 (5.88%) Avaya
3 3 (5.88%) Mitel
3 3 (5.88%) ServiceNow
4 1 (1.96%) Blue Coat
4 1 (1.96%) CheckPoint
4 1 (1.96%) Cisco
4 1 (1.96%) McAfee
4 1 (1.96%) Palo Alto
4 1 (1.96%) Sophos