Period
to 23 January 2018

The median annual salary for a 2nd Line Support was £27,000 in advertised job vacancies in Croydon during the 6 months to 23 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South London > Croydon
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 40 44 47
Rank change year-on-year +4 +3 +2
Permanent jobs requiring a 2nd Line Support 10 10 17
As % of all permanent IT jobs advertised in Croydon 2.61% 2.57% 3.56%
As % of the Job Titles category 2.75% 2.65% 3.62%
Number of salaries quoted 10 10 17
Croydon median annual salary £27,000 £24,250 £25,000
Median salary % change year-on-year +11.34% -3.00% -3.85%
10th Percentile £25,950 £21,000 £21,750
90th Percentile £33,750 £29,750 £27,100
South London median annual salary £27,500 £26,250 £25,000
% change year-on-year +4.76% +5.00% -18.03%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Croydon. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Croydon
Permanent vacancies in Croydon with a recognized job title 363 377 470
% of permanent IT jobs with a recognized job title 94.78% 96.92% 98.53%
Number of salaries quoted 286 338 435
Croydon median annual salary £50,000 £47,500 £42,500
Median salary % change year-on-year +5.26% +11.76% -
10th Percentile £26,250 £25,750 £23,000
90th Percentile £77,250 £66,000 £60,150
South London median annual salary £46,000 £47,500 £45,000
% change year-on-year -3.16% +5.56% -

2nd Line Support
Job Vacancy Trend in Croydon

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Croydon.

Job vacancy trend for 2nd Line Support in Croydon

2nd Line Support
Salary Trend in Croydon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Croydon.

Salary trend for 2nd Line Support in Croydon

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Croydon

For the 6 months to 23 January 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Croydon region featuring 2nd Line Support in the job title.

1 7 (70.00%) Windows XP
1 7 (70.00%) MS Exchange
1 7 (70.00%) LAN
1 7 (70.00%) WAN
1 7 (70.00%) Microsoft
1 7 (70.00%) Active Directory
1 7 (70.00%) Citrix
1 7 (70.00%) Microsoft Certification
1 7 (70.00%) Microsoft Office
1 7 (70.00%) Windows
1 7 (70.00%) Firewall
1 7 (70.00%) VMware
1 7 (70.00%) VMware Infrastructure
1 7 (70.00%) Windows Server 2008
1 7 (70.00%) Windows 8
1 7 (70.00%) Exchange Server 2013
1 7 (70.00%) Windows 10
1 7 (70.00%) Remote Desktop
1 7 (70.00%) Windows Server
2 6 (60.00%) ITIL
3 2 (20.00%) Linux
3 2 (20.00%) Java
3 2 (20.00%) SC Cleared
3 2 (20.00%) Security Cleared
3 2 (20.00%) DevOps
4 1 (10.00%) Computer Science Degree
4 1 (10.00%) Coaching
4 1 (10.00%) Kubernetes
4 1 (10.00%) Cybersecurity
4 1 (10.00%) Docker

2nd Line Support Skill Set
Co-occurring IT Skills in Croydon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (70.00%) Exchange Server 2013
1 7 (70.00%) MS Exchange
Applications
1 7 (70.00%) Microsoft Office
Communications & Networking
1 7 (70.00%) Firewall
1 7 (70.00%) LAN
1 7 (70.00%) Remote Desktop
1 7 (70.00%) WAN
2 1 (10.00%) Network Security
Database & Business Intelligence
1 1 (10.00%) Hadoop
Miscellaneous
1 1 (10.00%) Computer Science
Operating Systems
1 7 (70.00%) Windows
1 7 (70.00%) Windows 10
1 7 (70.00%) Windows 8
1 7 (70.00%) Windows Server
1 7 (70.00%) Windows Server 2008
1 7 (70.00%) Windows XP
2 2 (20.00%) Linux
Processes & Methodologies
1 6 (60.00%) ITIL
2 2 (20.00%) DevOps
3 1 (10.00%) Coaching
3 1 (10.00%) Cybersecurity
Programming Languages
1 2 (20.00%) Java
Qualifications
1 7 (70.00%) Microsoft Certification
2 2 (20.00%) SC Cleared
2 2 (20.00%) Security Cleared
3 1 (10.00%) Computer Science Degree
3 1 (10.00%) Degree
System Software
1 7 (70.00%) Active Directory
1 7 (70.00%) VMware Infrastructure
2 1 (10.00%) Docker
Systems Management
1 1 (10.00%) Kubernetes
Vendors
1 7 (70.00%) Citrix
1 7 (70.00%) Microsoft
1 7 (70.00%) VMware