Period
to 15 August 2018

The median annual salary for a 2nd/3rd Line Support was £32,000 in advertised job vacancies in the East Midlands during the 6 months to 15 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

2nd/3rd Line Support
England > East Midlands
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 210 233 239
Rank change year-on-year +23 +6 +23
Permanent jobs requiring a 2nd/3rd Line Support 11 1 21
As % of all permanent IT jobs advertised in the East Midlands 0.22% 0.019% 0.32%
As % of the Job Titles category 0.23% 0.019% 0.33%
Number of salaries quoted 10 1 20
East Midlands median annual salary £32,000 £27,500 £27,750
Median salary % change year-on-year +16.36% -0.90% +1.83%
10th Percentile £28,100 £26,250 £23,775
90th Percentile £34,125 £28,750 £32,275
England median annual salary £32,500 £32,500 £32,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 4,786 5,219 6,320
% of permanent IT jobs with a recognized job title 97.45% 97.15% 97.55%
Number of salaries quoted 3,969 4,286 5,086
East Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,000 £23,750 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

2nd/3rd Line Support
Job Vacancy Trend in the East Midlands

Job postings that featured 2nd/3rd Line Support in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for 2nd/3rd Line Support in the East Midlands

2nd/3rd Line Support
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd/3rd Line Support in the East Midlands.

Salary trend for 2nd/3rd Line Support in the East Midlands

2nd/3rd Line Support
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support within the East Midlands region over the 6 months to 15 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Derbyshire - 7 £32,000 -
Nottinghamshire +24 2 £30,750 +11.82%
Northamptonshire - 2 £35,000 - 1
2nd/3rd Line Support
England

2nd/3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East Midlands

For the 6 months to 15 August 2018, 2nd/3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East Midlands region featuring 2nd/3rd Line Support in the job title.

1 9 (81.82%) VMware
1 9 (81.82%) Windows
1 9 (81.82%) Active Directory
1 9 (81.82%) Windows Server
2 8 (72.73%) Office 365
3 7 (63.64%) Hyper-V
3 7 (63.64%) Firewall
4 6 (54.55%) VMware Infrastructure
4 6 (54.55%) Windows Server 2008
4 6 (54.55%) DNS
4 6 (54.55%) MS Exchange
4 6 (54.55%) SQL Server
4 6 (54.55%) Acronis
4 6 (54.55%) Problem-Solving
5 5 (45.45%) Cyberoam
5 5 (45.45%) SolarWinds
5 5 (45.45%) Proofpoint
5 5 (45.45%) Exchange Server 2013
5 5 (45.45%) Analytical Skills
5 5 (45.45%) Mimecast
5 5 (45.45%) Server Building
5 5 (45.45%) ESET
5 5 (45.45%) SLA
5 5 (45.45%) Terminal Services
5 5 (45.45%) Site Server
5 5 (45.45%) arcserve
5 5 (45.45%) Symantec
5 5 (45.45%) McAfee
5 5 (45.45%) Norton AntiVirus
5 5 (45.45%) Sophos

2nd/3rd Line Support Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (54.55%) MS Exchange
2 5 (45.45%) Exchange Server 2013
2 5 (45.45%) Site Server
3 4 (36.36%) Blackberry Enterprise Server
4 1 (9.09%) Exchange Server 2007
Applications
1 4 (36.36%) Microsoft Office
Cloud Services
1 8 (72.73%) Office 365
2 5 (45.45%) Mimecast
Communications & Networking
1 7 (63.64%) Firewall
2 6 (54.55%) DNS
3 5 (45.45%) VLAN
4 4 (36.36%) SAN
5 2 (18.18%) NAS
6 1 (9.09%) LAN
6 1 (9.09%) TCP/IP
6 1 (9.09%) Unified Communications
6 1 (9.09%) WAN
Database & Business Intelligence
1 6 (54.55%) SQL Server
2 1 (9.09%) SQL Server 2008
General
1 2 (18.18%) Manufacturing
2 1 (9.09%) Finance
Miscellaneous
1 5 (45.45%) Analytical Skills
2 2 (18.18%) Data Centre
3 1 (9.09%) Digital Signage
3 1 (9.09%) Driving Licence
3 1 (9.09%) Replication
Operating Systems
1 9 (81.82%) Windows
1 9 (81.82%) Windows Server
2 6 (54.55%) Windows Server 2008
3 1 (9.09%) Unix
Processes & Methodologies
1 6 (54.55%) Problem-Solving
2 5 (45.45%) Disaster Recovery
2 5 (45.45%) Migration
2 5 (45.45%) Server Building
3 2 (18.18%) Infrastructure Engineering
3 2 (18.18%) Project Management
3 2 (18.18%) Service Delivery
3 2 (18.18%) Storage Management
4 1 (9.09%) Incident Management
4 1 (9.09%) Infrastructure Management
4 1 (9.09%) ITIL
4 1 (9.09%) Server Management
Programming Languages
1 2 (18.18%) SQL
2 1 (9.09%) PL/SQL
Qualifications
1 1 (9.09%) CCA
1 1 (9.09%) Citrix Certification
1 1 (9.09%) DBS Check
1 1 (9.09%) Degree
1 1 (9.09%) MCSA
1 1 (9.09%) MCSE
1 1 (9.09%) Microsoft Certification
1 1 (9.09%) SC Cleared
1 1 (9.09%) Security Cleared
Quality Assurance & Compliance
1 5 (45.45%) SLA
System Software
1 9 (81.82%) Active Directory
2 7 (63.64%) Hyper-V
3 6 (54.55%) VMware Infrastructure
4 5 (45.45%) Terminal Services
Systems Management
1 5 (45.45%) Norton AntiVirus
2 2 (18.18%) SCCM
Vendors
1 9 (81.82%) VMware
2 6 (54.55%) Acronis
3 5 (45.45%) arcserve
3 5 (45.45%) Cyberoam
3 5 (45.45%) ESET
3 5 (45.45%) Kaspersky
3 5 (45.45%) McAfee
3 5 (45.45%) Proofpoint
3 5 (45.45%) SolarWinds
3 5 (45.45%) Sophos
3 5 (45.45%) Symantec
3 5 (45.45%) WatchGuard
3 5 (45.45%) Webroot
4 4 (36.36%) Microsoft
5 2 (18.18%) Citrix
6 1 (9.09%) Cisco
6 1 (9.09%) Veeam