The median annual salary for a Help Desk Support was £23,000 in advertised job vacancies in England during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
UK / England
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 593 624 549
Rank change year-on-year +31 -75  
Permanent jobs requiring a Help Desk Support 251 332 429
As % of all permanent IT jobs advertised in England 0.31% 0.34% 0.42%
As % of the Job Titles category 0.33% 0.35% 0.44%
Number of salaries quoted 238 308 394
Median salary £23,000 £23,000 £23,500
Median salary % change year-on-year - -2.12%  
90% offered a salary of more than £18,750 £18,000 £19,000
10% offered a salary of more than £32,500 £31,500 £32,000
UK excluding London median salary £22,000 £22,000 £22,500
% change year-on-year - -2.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 77061 94037 97778
As % of all permanent IT job vacancies advertised in England 96.27% 96.44% 96.66%
Number of salaries quoted 64544 79531 80662
Median salary £46,000 £46,000 £45,000
Median salary % change year-on-year - +2.22%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in England.

Salary trend for Help Desk Support in England

Help Desk Support
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Support in England over the 3 months to 28 March 2017.

Salary histogram for Help Desk Support in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +33 77 £25,000 -12.28% 10
South East -17 57 £23,000 +3.77% 5
East of England +31 43 £22,000 - 4
North West +2 25 £22,000 -5.37% 6
South West +32 20 £21,000 +13.51% 1
Yorkshire +34 14 £22,000 +4.76% 4
West Midlands +40 7 £21,000 - 4
East Midlands +7 6 £19,500 -2.50% 3
North East +8 2 £23,750 -13.63%
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 March 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support in the job title.

1 333 (63.31%) Windows
2 268 (50.95%) Microsoft
3 254 (48.29%) Active Directory
4 207 (39.35%) MS Office
5 173 (32.89%) Windows 7
6 159 (30.23%) MS Excel
7 112 (21.29%) ITIL
8 93 (17.68%) Office 365
8 93 (17.68%) SLA
9 86 (16.35%) Windows Server
10 80 (15.21%) MS Exchange
11 65 (12.36%) Windows 10
12 64 (12.17%) Windows 8
13 59 (11.22%) Windows XP
14 56 (10.65%) Citrix
15 47 (8.94%) WAN
15 47 (8.94%) Windows Server 2008
16 46 (8.75%) Telecoms
17 45 (8.56%) TCP/IP
17 45 (8.56%) Microsoft Certification
18 39 (7.41%) LAN
18 39 (7.41%) Finance
19 36 (6.84%) VMware
20 35 (6.65%) Degree
20 35 (6.65%) Linux
21 33 (6.27%) Cisco
21 33 (6.27%) iPad
22 29 (5.51%) DNS
22 29 (5.51%) SQL
22 29 (5.51%) Firewall

Help Desk Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 80 (15.21%) MS Exchange
2 28 (5.32%) SharePoint
3 16 (3.04%) Exchange Server 2010
4 14 (2.66%) Skype for Business
5 8 (1.52%) Exchange Server 2013
6 6 (1.14%) Exchange Server 2003
6 6 (1.14%) Exchange Server 2007
7 5 (0.95%) Blackberry Enterprise Server
8 3 (0.57%) SharePoint 2013
9 1 (0.19%) BizTalk Server
9 1 (0.19%) SharePoint 2010
9 1 (0.19%) WordPress
Applications
1 207 (39.35%) MS Office
2 159 (30.23%) MS Excel
3 22 (4.18%) MS PowerPoint
4 3 (0.57%) MS Visio
5 1 (0.19%) Acrobat
5 1 (0.19%) Adobe Creative Suite
Business Applications
1 4 (0.76%) Dynamics CRM
2 3 (0.57%) Eikon
3 2 (0.38%) Dynamics AX
3 2 (0.38%) Dynamics NAV
4 1 (0.19%) JDE OneWorld
4 1 (0.19%) Sage X3
Cloud Services
1 93 (17.68%) Office 365
2 11 (2.09%) Microsoft Azure
3 10 (1.90%) Cloud Computing
4 6 (1.14%) SaaS
5 5 (0.95%) Amazon AWS
6 2 (0.38%) G Suite
6 2 (0.38%) OneDrive
7 1 (0.19%) Adobe Creative Cloud
7 1 (0.19%) Azure Active Directory
Communications & Networking
1 47 (8.94%) WAN
2 45 (8.56%) TCP/IP
3 39 (7.41%) LAN
4 29 (5.51%) DNS
4 29 (5.51%) Firewall
5 27 (5.13%) VoIP
6 22 (4.18%) DHCP
7 19 (3.61%) VPN
8 18 (3.42%) IPv4
8 18 (3.42%) MPLS
9 17 (3.23%) BGP
9 17 (3.23%) IPv6
9 17 (3.23%) OSPF
10 14 (2.66%) Internet
11 13 (2.47%) Wi-Fi
12 12 (2.28%) Skype
12 12 (2.28%) Wireless
13 11 (2.09%) Remote Desktop
14 5 (0.95%) SMTP
15 3 (0.57%) PBX
Database & Business Intelligence
1 23 (4.37%) SQL Server
2 6 (1.14%) SQL Server 2005
2 6 (1.14%) SQL Server 2008
3 3 (0.57%) Relational Database
4 2 (0.38%) Crystal Reports
4 2 (0.38%) Oracle Database
4 2 (0.38%) Oracle Database 11g
5 1 (0.19%) Big Data
5 1 (0.19%) Data Warehouse
5 1 (0.19%) Hadoop
Development Applications
1 2 (0.38%) JIRA
2 1 (0.19%) Visual Studio
General
1 46 (8.75%) Telecoms
2 39 (7.41%) Finance
3 27 (5.13%) Law
4 19 (3.61%) Legal
5 12 (2.28%) Banking
6 5 (0.95%) German Language
6 5 (0.95%) Manufacturing
6 5 (0.95%) Retail
7 4 (0.76%) Back Office
8 3 (0.57%) French Language
8 3 (0.57%) Games
8 3 (0.57%) Investment Banking
8 3 (0.57%) Pharmaceutical
9 2 (0.38%) Advertising
9 2 (0.38%) Publishing
10 1 (0.19%) Electronics
10 1 (0.19%) Financial Institution
10 1 (0.19%) International Banking
10 1 (0.19%) Local Government
10 1 (0.19%) Marketing
Libraries, Frameworks & Software Standards
1 4 (0.76%) .NET
2 2 (0.38%) HTML
2 2 (0.38%) Web Services
3 1 (0.19%) ADO.NET
3 1 (0.19%) ASP.NET
3 1 (0.19%) COM
3 1 (0.19%) CSS
3 1 (0.19%) Ruby on Rails
3 1 (0.19%) XML
Miscellaneous
1 33 (6.27%) iPad
2 22 (4.18%) Blackberry
3 20 (3.80%) Analytical Skills
4 18 (3.42%) iPhone
5 15 (2.85%) Driving Licence
6 11 (2.09%) Computer Science
7 10 (1.90%) Data Centre
8 8 (1.52%) Chip and PIN
9 5 (0.95%) Video Conferencing
10 4 (0.76%) Enterprise Software
10 4 (0.76%) Fat Client
10 4 (0.76%) Management Information System
10 4 (0.76%) Thin Client
11 3 (0.57%) CMDB
11 3 (0.57%) EPoS
11 3 (0.57%) Hedge funds
11 3 (0.57%) Linux Command Line
12 2 (0.38%) NHS
12 2 (0.38%) User Experience
12 2 (0.38%) Virtual Team
Operating Systems
1 333 (63.31%) Windows
2 173 (32.89%) Windows 7
3 86 (16.35%) Windows Server
4 65 (12.36%) Windows 10
5 64 (12.17%) Windows 8
6 59 (11.22%) Windows XP
7 47 (8.94%) Windows Server 2008
8 35 (6.65%) Linux
9 26 (4.94%) Windows Server 2012
10 25 (4.75%) Windows Server 2003
11 21 (3.99%) Unix
12 19 (3.61%) Mac OS X
13 15 (2.85%) Apple iOS
14 12 (2.28%) Android
15 11 (2.09%) Windows Vista
16 8 (1.52%) Windows Phone
17 2 (0.38%) Mac OS
17 2 (0.38%) Windows Mobile
18 1 (0.19%) AIX
18 1 (0.19%) HPUX
Processes & Methodologies
1 112 (21.29%) ITIL
2 26 (4.94%) Time Management
3 23 (4.37%) ITSM
3 23 (4.37%) Service Management
4 18 (3.42%) CRM
5 15 (2.85%) Problem Management
6 14 (2.66%) Service Delivery
7 10 (1.90%) Web Development
8 9 (1.71%) Incident Management
8 9 (1.71%) Mathematics
8 9 (1.71%) Mobile Device Management
9 8 (1.52%) CAD
10 7 (1.33%) Process Improvement
11 5 (0.95%) Document Management
11 5 (0.95%) Line Management
11 5 (0.95%) People Management
11 5 (0.95%) Project Management
11 5 (0.95%) Validation
12 4 (0.76%) Change Management
12 4 (0.76%) Knowledge Management
Programming Languages
1 29 (5.51%) SQL
2 26 (4.94%) C
3 3 (0.57%) C#
4 2 (0.38%) PL/SQL
4 2 (0.38%) PowerShell
5 1 (0.19%) Java
5 1 (0.19%) JavaScript
5 1 (0.19%) PHP
5 1 (0.19%) Ruby
5 1 (0.19%) VB.NET
Qualifications
1 45 (8.56%) Microsoft Certification
2 35 (6.65%) Degree
3 28 (5.32%) MCP
4 21 (3.99%) CCNA
4 21 (3.99%) Cisco Certification
5 17 (3.23%) JNCIA
5 17 (3.23%) MCSE
6 16 (3.04%) MCSA
6 16 (3.04%) MOS
7 10 (1.90%) HND
8 9 (1.71%) ITIL Certification
8 9 (1.71%) SC Cleared
8 9 (1.71%) Security Cleared
9 7 (1.33%) GNVQ
9 7 (1.33%) MCTS
10 6 (1.14%) A+ Certification
11 4 (0.76%) Network+ Certification
12 2 (0.38%) CCENT
12 2 (0.38%) VTSP
13 1 (0.19%) MCITP
Quality Assurance & Compliance
1 93 (17.68%) SLA
2 3 (0.57%) QA
3 2 (0.38%) COBIT
3 2 (0.38%) ISO/IEC 27001
System Software
1 254 (48.29%) Active Directory
2 24 (4.56%) Hyper-V
3 18 (3.42%) VMware Infrastructure
4 6 (1.14%) vSphere
5 5 (0.95%) Terminal Services
6 3 (0.57%) IMail Server
6 3 (0.57%) VMware ESXi
6 3 (0.57%) XenApp
7 1 (0.19%) Terminal Server
7 1 (0.19%) VMware Workstation
7 1 (0.19%) XenDesktop
Systems Management
1 13 (2.47%) Backup Exec
2 10 (1.90%) SCCM
3 5 (0.95%) Norton AntiVirus
4 3 (0.57%) Jamf Pro
5 2 (0.38%) McAfee ePO
6 1 (0.19%) HP Data Protector
6 1 (0.19%) XenMobile
Vendors
1 268 (50.95%) Microsoft
2 56 (10.65%) Citrix
3 36 (6.84%) VMware
4 33 (6.27%) Cisco
5 23 (4.37%) iManage
6 20 (3.80%) Juniper
7 17 (3.23%) Apple
7 17 (3.23%) HP
8 16 (3.04%) Dell
9 12 (2.28%) ServiceNow
10 10 (1.90%) Remedy
10 10 (1.90%) Symantec
11 9 (1.71%) Polycom
12 8 (1.52%) Intel Security
12 8 (1.52%) RedPrairie
12 8 (1.52%) SAP
13 5 (0.95%) Bloomberg
13 5 (0.95%) Google
13 5 (0.95%) LANDesk
13 5 (0.95%) Spiceworks
London
Information Technology Services
Salary: £21k - 25k per year
Posted: Yesterday
Chorley
Michael Page Technology
Salary: £18000 - £20000 per annum + Benefits
Posted: Yesterday
Borehamwood, Hertfordshire
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
Posted: Yesterday
Stockport, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 21 hours ago
London
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: Yesterday
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 3 days ago
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: 3 days ago
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 6 days ago
Bristol, Avon
Bluetownonline
Posted: 4 days ago
Central London / West End
AWD Recruitment
Salary: £18,000 - £22,000 per annum + Benefits
Posted: 3 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £24,000 to £27,000 per annum Circa £26000 + Bens
Posted: 5 days ago
Wakefield, West Yorkshire
Search Consultancy
Salary: £18000 - £22000 per annum
Posted: 4 days ago
Central London / West End
H&R Talent
Salary: From £25,000 to £28,000 per annum
Posted: 5 days ago
Portsmouth, Hampshire
Rullion
Salary: £18000 - £22000 per annum
Posted: 6 days ago
Petersfield, Hampshire
Miller Maxwell Ltd
Salary: From £30,000 to £36,000 per annum Bonus and benefits package
Posted: 6 days ago
Oldham
Michael Page Technology
Salary: £20000 - £24000 per annum
Posted: 8 days ago
Waltham Cross, Hertfordshire
Latcom Ltd
Salary: From £20,000 to £20,000 per annum + On-call Allowance + Good Benefits
Posted: 6 days ago
Manchester, North-West, UK
Turley
Salary: Highly Competitive
Posted: 13 days ago
High Wycombe
Bluetown Online LTD
Salary: Benefits
Posted: 7 days ago
Leicester, Leicestershire
Blues Point Ltd
Salary: From £18,000 to £21,000 per annum + benefits
Posted: 5 days ago
London
XIST4 IT LIMITED
Salary: £28-40,000 + Bens
Posted: 11 days ago
Crewe, Cheshire
Digitech Resourcing Ltd
Salary: From £22,000 to £28,000 per annum
Posted: 5 days ago
Wakefield
greywood
Salary: £15000 - £20000 per annum + bens
Posted: 18 days ago
Dereham
Recruitment Genius Ltd
Salary: £15000 - £18000 per annum
Posted: 11 days ago
Runcorn, Cheshire
Networx
Salary: £Competitive Salary
Posted: 11 days ago
London
360 Resourcing
Salary: £26,000 per annum
Posted: 22 days ago
West London
Client Server
Salary: £25,000 to £35,000 + bonus + benefits
Posted: 14 days ago
Northampton
IQ Telecom
Salary: £25000 - £29000 per annum + Car Allowance and Mileage
Posted: 22 days ago
City, London
Statesman Travel Limited
Salary: Up to £35,000 per annum
Posted: 19 days ago
Milton Keynes
Recruitment Genius Ltd
Salary: £20000 - £26000 per annum
Posted: 26 days ago