Period
to 18 November 2017

The median annual salary for a Help Desk Support was £23,500 in advertised job vacancies in England during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 782 664 653
Rank change year-on-year -118 -11 -124
Permanent jobs requiring a Help Desk Support 387 592 746
As % of all permanent IT jobs advertised in England 0.23% 0.33% 0.36%
As % of the Job Titles category 0.24% 0.34% 0.38%
Number of salaries quoted 377 553 696
England median annual salary £23,500 £22,500 £23,000
Median salary % change year-on-year +4.44% -2.17% -
10th Percentile £18,400 £18,050 £17,750
90th Percentile £32,500 £33,750 £32,500
UK median annual salary £23,500 £22,500 £23,000
% change year-on-year +4.44% -2.17% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 160513 172941 198856
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.51%
Number of salaries quoted 129735 146008 166765
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Help Desk Support
Job Vacancy Trend in England

Job postings that featured Help Desk Support in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in England.

Salary trend for Help Desk Support in England

Help Desk Support
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Support in England over the 6 months to 18 November 2017.

Salary histogram for Help Desk Support in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -82 118 £26,500 +10.42% 7
South East -26 110 £22,500 +2.27% 10
East of England +14 70 £24,000 +5.49%
North of England -28 53 £21,500 +2.38% 1
Yorkshire +29 28 £21,500 -1.15% 1
North West -50 25 £20,750 -1.19%
Midlands +6 24 £20,500 -6.82% 1
South West -11 17 £20,250 -10.00% 5
West Midlands +5 13 £20,500 -6.82% 1
East Midlands +32 11 £20,000 -6.98%
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 November 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support in the job title.

1 277 (71.58%) Windows
2 196 (50.65%) Active Directory
3 183 (47.29%) Microsoft
4 170 (43.93%) Microsoft Office
5 130 (33.59%) Windows 7
6 98 (25.32%) Windows Server
7 95 (24.55%) Windows 10
8 82 (21.19%) Citrix
9 68 (17.57%) Office 365
10 58 (14.99%) TCP/IP
11 53 (13.70%) Windows 8
12 50 (12.92%) MS Exchange
13 49 (12.66%) Windows Server 2012
14 47 (12.14%) Windows Server 2008
15 39 (10.08%) VMware
15 39 (10.08%) ITIL
16 37 (9.56%) Windows XP
17 34 (8.79%) DHCP
17 34 (8.79%) Firewall
17 34 (8.79%) Finance
18 33 (8.53%) SQL
19 31 (8.01%) DNS
20 26 (6.72%) Windows Server 2003
20 26 (6.72%) Cisco
20 26 (6.72%) HP
21 25 (6.46%) LAN
22 23 (5.94%) Driving Licence
22 23 (5.94%) Analytical Skills
22 23 (5.94%) Veeam
22 23 (5.94%) VoIP

Help Desk Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 50 (12.92%) MS Exchange
2 22 (5.68%) Skype for Business
3 9 (2.33%) Exchange Server 2010
3 9 (2.33%) IBM Notes
4 5 (1.29%) SharePoint
5 4 (1.03%) Exchange Server 2003
6 3 (0.78%) Exchange Server 2007
7 2 (0.52%) Blackberry Enterprise Server
8 1 (0.26%) Exchange Server 2013
8 1 (0.26%) IIS
8 1 (0.26%) Jetty
8 1 (0.26%) Tomcat
8 1 (0.26%) WebLogic
Applications
1 170 (43.93%) Microsoft Office
2 16 (4.13%) Microsoft Excel
3 8 (2.07%) Microsoft PowerPoint
4 3 (0.78%) Acrobat
4 3 (0.78%) MS Visio
5 1 (0.26%) Adobe Creative Suite
Business Applications
1 10 (2.58%) Eikon
2 3 (0.78%) Dynamics CRM
2 3 (0.78%) Payment Gateway
3 1 (0.26%) assyst
3 1 (0.26%) Dynamics AX
3 1 (0.26%) Dynamics NAV
3 1 (0.26%) Magento
3 1 (0.26%) Orchard Housing
3 1 (0.26%) Visualfiles
Cloud Services
1 68 (17.57%) Office 365
2 13 (3.36%) G Suite
2 13 (3.36%) Microsoft Azure
3 5 (1.29%) Amazon AWS
4 4 (1.03%) SaaS
5 2 (0.52%) IaaS
Communications & Networking
1 58 (14.99%) TCP/IP
2 34 (8.79%) DHCP
2 34 (8.79%) Firewall
3 31 (8.01%) DNS
4 25 (6.46%) LAN
5 23 (5.94%) VoIP
5 23 (5.94%) WAN
6 21 (5.43%) VPN
7 19 (4.91%) Wi-Fi
8 16 (4.13%) Wireless
9 15 (3.88%) PBX
10 14 (3.62%) ADSL
11 12 (3.10%) Internet
12 10 (2.58%) Broadband
12 10 (2.58%) Cisco ASA
12 10 (2.58%) DSL
12 10 (2.58%) SAN
13 9 (2.33%) Remote Desktop
14 7 (1.81%) SMS
15 5 (1.29%) Extranet
Database & Business Intelligence
1 9 (2.33%) SQL Server
2 4 (1.03%) SQL Server Integration Services
2 4 (1.03%) SQL Server Reporting Services
3 3 (0.78%) Crystal Reports
3 3 (0.78%) MongoDB
3 3 (0.78%) Oracle Database
4 2 (0.52%) RDBMS
4 2 (0.52%) Relational Database
5 1 (0.26%) Big Data
5 1 (0.26%) MySQL
Development Applications
1 3 (0.78%) JIRA
2 1 (0.26%) Git (software)
General
1 34 (8.79%) Finance
2 23 (5.94%) Law
3 19 (4.91%) Telecoms
4 14 (3.62%) Banking
5 7 (1.81%) German Language
5 7 (1.81%) Retail
6 6 (1.55%) Advertising
7 5 (1.29%) Legal
7 5 (1.29%) Manufacturing
8 2 (0.52%) Automotive
8 2 (0.52%) Games
9 1 (0.26%) Back Office
9 1 (0.26%) Electronics
9 1 (0.26%) French Language
9 1 (0.26%) Investment Banking
9 1 (0.26%) Publishing
9 1 (0.26%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (1.81%) HTML
2 6 (1.55%) CSS
3 5 (1.29%) XML
4 4 (1.03%) XSLT
5 3 (0.78%) Web Services
6 2 (0.52%) COM
7 1 (0.26%) .NET
7 1 (0.26%) jQuery
7 1 (0.26%) Middleware
7 1 (0.26%) PRADO
Miscellaneous
1 23 (5.94%) Analytical Skills
1 23 (5.94%) Driving Licence
2 21 (5.43%) Blackberry
3 14 (3.62%) iPad
4 7 (1.81%) Computer Science
5 6 (1.55%) iPhone
6 5 (1.29%) Management Information System
7 3 (0.78%) Fat Client
7 3 (0.78%) Thin Client
8 2 (0.52%) EPoS
8 2 (0.52%) Handset
8 2 (0.52%) Linux Command Line
9 1 (0.26%) CMDB
9 1 (0.26%) Derivative
9 1 (0.26%) DTCC
9 1 (0.26%) Fintech
9 1 (0.26%) Greenfield Project
9 1 (0.26%) Smartphone
9 1 (0.26%) Video\Live Streaming
9 1 (0.26%) Virtual Team
Operating Systems
1 277 (71.58%) Windows
2 130 (33.59%) Windows 7
3 98 (25.32%) Windows Server
4 95 (24.55%) Windows 10
5 53 (13.70%) Windows 8
6 49 (12.66%) Windows Server 2012
7 47 (12.14%) Windows Server 2008
8 37 (9.56%) Windows XP
9 26 (6.72%) Windows Server 2003
10 13 (3.36%) Linux
11 8 (2.07%) Android
12 7 (1.81%) Windows Vista
13 5 (1.29%) Mac OS X
14 4 (1.03%) Apple iOS
15 3 (0.78%) Mac OS
15 3 (0.78%) Unix
16 2 (0.52%) Windows Phone
17 1 (0.26%) CentOS
17 1 (0.26%) Windows 2000
Processes & Methodologies
1 39 (10.08%) ITIL
2 19 (4.91%) Service Management
3 14 (3.62%) Asset Management
4 12 (3.10%) Incident Management
4 12 (3.10%) IT Asset Management
4 12 (3.10%) ITSM
5 10 (2.58%) Time Management
6 8 (2.07%) Mentoring
6 8 (2.07%) Web Design
7 7 (1.81%) Change Management
8 6 (1.55%) CRM
8 6 (1.55%) Proactive Monitoring
8 6 (1.55%) Runbook
9 5 (1.29%) Agile Software Development
9 5 (1.29%) B2B
9 5 (1.29%) Service Delivery
9 5 (1.29%) Ticket Management
10 4 (1.03%) Line Management
10 4 (1.03%) Network Monitoring
11 3 (0.78%) Coaching
Programming Languages
1 33 (8.53%) SQL
2 6 (1.55%) Bash Shell
3 5 (1.29%) JavaScript
3 5 (1.29%) PowerShell
4 3 (0.78%) C
4 3 (0.78%) Perl
4 3 (0.78%) Ruby
4 3 (0.78%) Uniface
5 2 (0.52%) T-SQL
6 1 (0.26%) Python
6 1 (0.26%) VBA
6 1 (0.26%) VBScript
Qualifications
1 20 (5.17%) Microsoft Certification
2 19 (4.91%) Degree
3 18 (4.65%) MCSE
4 11 (2.84%) MCP
5 10 (2.58%) PhD
6 9 (2.33%) CCNA
6 9 (2.33%) Cisco Certification
7 8 (2.07%) MCSA
8 6 (1.55%) MOS
9 5 (1.29%) MCITP
10 4 (1.03%) MCTS
11 3 (0.78%) CCNP
11 3 (0.78%) ITIL Certification
12 2 (0.52%) A+ Certification
12 2 (0.52%) ACSA
12 2 (0.52%) ACSP
12 2 (0.52%) ITIL Foundation Certificate
12 2 (0.52%) Security Cleared
13 1 (0.26%) MCDST
13 1 (0.26%) Network+ Certification
Quality Assurance & Compliance
1 23 (5.94%) SLA
2 2 (0.52%) QA
3 1 (0.26%) Data Quality
3 1 (0.26%) ISO/IEC 27001
System Software
1 196 (50.65%) Active Directory
2 16 (4.13%) Hyper-V
2 16 (4.13%) VMware Infrastructure
3 10 (2.58%) XenServer
4 5 (1.29%) Virtual Machines
5 4 (1.03%) Virtual Servers
5 4 (1.03%) vSphere
6 3 (0.78%) VMware Workstation
6 3 (0.78%) XenApp
Systems Management
1 12 (3.10%) Backup Exec
2 10 (2.58%) XenMobile
3 5 (1.29%) Systems Management Server (SMS)
4 4 (1.03%) Microsoft Intune
5 3 (0.78%) SCCM
6 2 (0.52%) McAfee ePO
6 2 (0.52%) Norton AntiVirus
7 1 (0.26%) Puppet
Vendors
1 183 (47.29%) Microsoft
2 82 (21.19%) Citrix
3 39 (10.08%) VMware
4 26 (6.72%) Cisco
4 26 (6.72%) HP
5 23 (5.94%) Veeam
6 20 (5.17%) Apple
7 18 (4.65%) Google
8 10 (2.58%) Adobe
8 10 (2.58%) Bloomberg
8 10 (2.58%) FactSet
8 10 (2.58%) Mitel
8 10 (2.58%) Palo Alto
9 9 (2.33%) Lotus
10 6 (1.55%) Symantec
11 4 (1.03%) Barracuda Networks
11 4 (1.03%) Meraki
11 4 (1.03%) Oracle
11 4 (1.03%) Sophos
11 4 (1.03%) WatchGuard