The median annual salary for a Help Desk Support was £23,500 in advertised job vacancies in England during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support
UK / England
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 671 597 590
Rank change year-on-year -74 -7  
Permanent jobs requiring a Help Desk Support 196 330 393
As % of all permanent IT jobs advertised in England 0.23% 0.36% 0.38%
As % of the Job Titles category 0.24% 0.37% 0.40%
Number of salaries quoted 183 302 355
Median salary £23,500 £23,000 £23,000
Median salary % change year-on-year +2.17% -  
90% offered a salary of more than £19,000 £19,000 £18,500
10% offered a salary of more than £30,500 £31,000 £30,300
UK excluding London median salary £22,250 £22,000 £22,500
% change year-on-year +1.13% -2.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 80401 89287 99134
As % of all permanent IT job vacancies advertised in England 95.98% 96.53% 96.61%
Number of salaries quoted 66065 76163 82600
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Support
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Support in the job title.

Job vacancy trend for Help Desk Support in England

Help Desk Support
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support in England.

Salary trend for Help Desk Support in England

Help Desk Support
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Support in England over the 3 months to 27 June 2017.

Salary histogram for Help Desk Support in England

Help Desk Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -52 57 £27,500 +10.00% 5
South East -9 49 £22,250 -1.11% 6
East of England +13 41 £23,000 - 4
North West -35 20 £22,000 - 1
South West -1 14 £28,250 +13.00% 1
West Midlands +1 6 £20,500 -4.65%
East Midlands +5 5 £20,000 -1.23% 1
Yorkshire -9 4 £21,000 +2.43%
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 27 June 2017, Help Desk Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support in the job title.

1 285 (64.33%) Windows
2 204 (46.05%) Microsoft
3 198 (44.70%) Active Directory
4 175 (39.50%) Microsoft Office
5 156 (35.21%) Windows 7
6 90 (20.32%) Windows 10
7 89 (20.09%) Office 365
8 82 (18.51%) ITIL
9 67 (15.12%) Windows Server
10 64 (14.45%) MS Exchange
11 59 (13.32%) Citrix
12 54 (12.19%) Windows 8
13 45 (10.16%) SLA
14 42 (9.48%) Finance
14 42 (9.48%) Microsoft Certification
15 38 (8.58%) TCP/IP
16 37 (8.35%) Windows XP
17 33 (7.45%) WAN
18 31 (7.00%) Degree
19 30 (6.77%) MCSE
20 29 (6.55%) Firewall
20 29 (6.55%) Windows Server 2008
21 27 (6.09%) Law
21 27 (6.09%) VMware
21 27 (6.09%) LAN
21 27 (6.09%) Driving Licence
22 25 (5.64%) Windows Server 2012
22 25 (5.64%) HP
22 25 (5.64%) MCP
22 25 (5.64%) Telecoms

Help Desk Support Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (14.45%) MS Exchange
2 20 (4.51%) SharePoint
3 11 (2.48%) Exchange Server 2010
4 6 (1.35%) Exchange Server 2013
5 5 (1.13%) Exchange Server 2007
6 3 (0.68%) Exchange Server 2003
7 2 (0.45%) Blackberry Enterprise Server
7 2 (0.45%) SharePoint 2013
8 1 (0.23%) BizTalk Server
8 1 (0.23%) IBM Notes
8 1 (0.23%) SAS
8 1 (0.23%) Skype for Business
8 1 (0.23%) WordPress
Applications
1 175 (39.50%) Microsoft Office
2 17 (3.84%) Microsoft Excel
3 16 (3.61%) Microsoft PowerPoint
4 3 (0.68%) MS Visio
5 2 (0.45%) Acrobat
6 1 (0.23%) Adobe Creative Suite
Business Applications
1 5 (1.13%) Dynamics CRM
2 3 (0.68%) Payment Gateway
3 2 (0.45%) Dynamics AX
3 2 (0.45%) Dynamics NAV
3 2 (0.45%) SAP Oil and Gas
4 1 (0.23%) JDE OneWorld
4 1 (0.23%) NetSuite
4 1 (0.23%) Sage X3
Cloud Services
1 89 (20.09%) Office 365
2 9 (2.03%) Microsoft Azure
3 8 (1.81%) Cloud Computing
4 5 (1.13%) Amazon AWS
4 5 (1.13%) G Suite
4 5 (1.13%) SaaS
5 2 (0.45%) OneDrive
6 1 (0.23%) Boomi
Communications & Networking
1 38 (8.58%) TCP/IP
2 33 (7.45%) WAN
3 29 (6.55%) Firewall
4 27 (6.09%) LAN
5 17 (3.84%) DNS
5 17 (3.84%) Wi-Fi
6 15 (3.39%) VoIP
6 15 (3.39%) Wireless
7 14 (3.16%) Internet
7 14 (3.16%) Remote Desktop
8 13 (2.93%) DHCP
9 9 (2.03%) BGP
9 9 (2.03%) IPv4
9 9 (2.03%) IPv6
9 9 (2.03%) MPLS
9 9 (2.03%) OSPF
10 5 (1.13%) Broadband
10 5 (1.13%) VPN
11 4 (0.90%) IP Telephony
11 4 (0.90%) Network Security
Database & Business Intelligence
1 20 (4.51%) SQL Server
2 6 (1.35%) Oracle Database
3 5 (1.13%) Crystal Reports
4 4 (0.90%) MongoDB
4 4 (0.90%) SQL Server 2005
4 4 (0.90%) SQL Server 2008
5 3 (0.68%) Relational Database
5 3 (0.68%) SQL Server Integration Services
5 3 (0.68%) SQL Server Reporting Services
6 2 (0.45%) Oracle Database 11g
7 1 (0.23%) Data Warehouse
7 1 (0.23%) Hadoop
Development Applications
1 2 (0.45%) JIRA
General
1 42 (9.48%) Finance
2 27 (6.09%) Law
3 25 (5.64%) Telecoms
4 13 (2.93%) Manufacturing
5 12 (2.71%) Banking
6 9 (2.03%) Legal
7 6 (1.35%) Electronics
8 5 (1.13%) Marketing
8 5 (1.13%) Retail
9 4 (0.90%) Advertising
9 4 (0.90%) Back Office
9 4 (0.90%) French Language
9 4 (0.90%) Investment Banking
10 3 (0.68%) Games
10 3 (0.68%) German Language
10 3 (0.68%) Pharmaceutical
11 2 (0.45%) Spanish Language
12 1 (0.23%) Automotive
12 1 (0.23%) Local Government
12 1 (0.23%) Turkish Language
Libraries, Frameworks & Software Standards
1 4 (0.90%) Web Services
2 3 (0.68%) CSS
2 3 (0.68%) HTML
3 2 (0.45%) .NET
3 2 (0.45%) COM
3 2 (0.45%) XML
4 1 (0.23%) EDI
4 1 (0.23%) Ruby on Rails
Miscellaneous
1 27 (6.09%) Driving Licence
2 21 (4.74%) iPad
3 19 (4.29%) Blackberry
4 14 (3.16%) Analytical Skills
5 12 (2.71%) iPhone
6 7 (1.58%) Computer Science
6 7 (1.58%) Data Centre
7 6 (1.35%) Smartphone
8 5 (1.13%) CMDB
8 5 (1.13%) EPoS
8 5 (1.13%) Video Conferencing
9 4 (0.90%) Hedge funds
10 3 (0.68%) Linux Command Line
11 2 (0.45%) Clustering
11 2 (0.45%) Enterprise Software
11 2 (0.45%) Fintech
11 2 (0.45%) Handset
11 2 (0.45%) PDA
12 1 (0.23%) AS400
12 1 (0.23%) Replication
Operating Systems
1 285 (64.33%) Windows
2 156 (35.21%) Windows 7
3 90 (20.32%) Windows 10
4 67 (15.12%) Windows Server
5 54 (12.19%) Windows 8
6 37 (8.35%) Windows XP
7 29 (6.55%) Windows Server 2008
8 25 (5.64%) Windows Server 2012
9 21 (4.74%) Linux
10 15 (3.39%) Windows Server 2003
11 13 (2.93%) Apple iOS
12 12 (2.71%) Android
12 12 (2.71%) Mac OS X
13 10 (2.26%) Unix
14 6 (1.35%) Windows Vista
15 2 (0.45%) Mac OS
15 2 (0.45%) Windows Phone
16 1 (0.23%) Windows Mobile
Processes & Methodologies
1 82 (18.51%) ITIL
2 15 (3.39%) Time Management
3 12 (2.71%) CRM
3 12 (2.71%) Project Management
3 12 (2.71%) Service Management
4 8 (1.81%) Continuous Improvement
4 8 (1.81%) Problem Management
4 8 (1.81%) Service Delivery
5 7 (1.58%) CAD
5 7 (1.58%) ITSM
6 6 (1.35%) Asset Management
6 6 (1.35%) Manufacturing Engineering
6 6 (1.35%) People Management
7 5 (1.13%) Analytics
7 5 (1.13%) Configuration Management
7 5 (1.13%) ERP
7 5 (1.13%) Mathematics
8 4 (0.90%) Data Analytics
8 4 (0.90%) Knowledge Management
8 4 (0.90%) Web Development
Programming Languages
1 24 (5.42%) SQL
2 8 (1.81%) C
3 4 (0.90%) Bash Shell
4 3 (0.68%) Uniface
5 1 (0.23%) C#
5 1 (0.23%) JavaScript
5 1 (0.23%) PHP
5 1 (0.23%) PowerShell
5 1 (0.23%) Ruby
Qualifications
1 42 (9.48%) Microsoft Certification
2 31 (7.00%) Degree
3 30 (6.77%) MCSE
4 25 (5.64%) MCP
5 14 (3.16%) CCNA
5 14 (3.16%) Cisco Certification
6 13 (2.93%) MCSA
7 9 (2.03%) JNCIA
7 9 (2.03%) MOS
7 9 (2.03%) Security Cleared
8 8 (1.81%) SC Cleared
9 7 (1.58%) ITIL Certification
10 6 (1.35%) A+ Certification
11 5 (1.13%) Computer Science Degree
11 5 (1.13%) HND
12 4 (0.90%) GNVQ
12 4 (0.90%) MCDST
13 3 (0.68%) CCENT
13 3 (0.68%) Network+ Certification
14 2 (0.45%) ACSP
Quality Assurance & Compliance
1 45 (10.16%) SLA
2 2 (0.45%) ISO/IEC 27001
2 2 (0.45%) QA
3 1 (0.23%) ISO/IEC 20000
System Software
1 198 (44.70%) Active Directory
2 15 (3.39%) Hyper-V
2 15 (3.39%) VMware Infrastructure
3 6 (1.35%) XenApp
4 4 (0.90%) VMware Workstation
5 2 (0.45%) Terminal Services
5 2 (0.45%) vSphere
6 1 (0.23%) Terminal Server
Systems Management
1 15 (3.39%) Backup Exec
1 15 (3.39%) SCCM
2 11 (2.48%) Norton AntiVirus
3 4 (0.90%) WSUS
4 2 (0.45%) Jamf Pro
4 2 (0.45%) vCenter Server
5 1 (0.23%) McAfee ePO
5 1 (0.23%) Microsoft Intune
5 1 (0.23%) Systems Management Server (SMS)
Vendors
1 204 (46.05%) Microsoft
2 59 (13.32%) Citrix
3 27 (6.09%) VMware
4 25 (5.64%) HP
5 19 (4.29%) Cisco
6 18 (4.06%) Symantec
7 16 (3.61%) Apple
7 16 (3.61%) iManage
8 12 (2.71%) ServiceNow
9 11 (2.48%) Juniper
10 8 (1.81%) Remedy
11 7 (1.58%) Oracle
12 6 (1.35%) Adobe
12 6 (1.35%) Canon
12 6 (1.35%) Veeam
13 5 (1.13%) Dell
13 5 (1.13%) Google
13 5 (1.13%) Mitel
13 5 (1.13%) Polycom
14 4 (0.90%) SAP
London
Information Technology Services
Salary: £25k - 35k per year
Posted: Yesterday
City, London
Oscar
Salary: £23000 - £26000 per annum + Benefits
Posted: Yesterday
Hemel Hempstead, Hertfordshire
Oscar
Salary: £16000 - £18000 per annum + benefits
Posted: Yesterday
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Kent
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £25,000 per annum
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Salary: £18000.00 - £22500.00 per annum + Pension & Benefits
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Posted: 6 days ago
Aylesbury, Buckinghamshire
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Salary: From £30,000 to £35,000 per annum Superb base with excellent training
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Felixstowe, Suffolk
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Salary: £20000 - £25000 per annum + Benefits
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Salary: £20000 - £25000 per annum
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Walton-On-Thames
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England
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Salary: £30000 - £31000 per annum
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Salary: £17500 - £19000 per annum
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