Customer Service Analyst Jobs in Edinburgh

Customer Service Analyst
Scotland > Edinburgh

The median Customer Service Analyst salary in Edinburgh is £25,020 per year, according to job vacancies posted during the 6 months leading to 24 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
24 Jun 2025
Same period 2024 Same period 2023
Rank 68 - -
Rank change year-on-year - - -
Permanent jobs requiring a Customer Service Analyst 11 0 0
As % of all permanent jobs advertised in Edinburgh 1.29% - -
As % of the Job Titles category 1.50% - -
Number of salaries quoted 5 0 0
10th Percentile £25,002 - -
25th Percentile - - -
Median annual salary (50th Percentile) £25,020 - -
75th Percentile - - -
90th Percentile - - -
Scotland median annual salary £25,020 - -

All Permanent IT Job Vacancies
Edinburgh

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Edinburgh. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Edinburgh with a recognized job title 735 1,539 1,660
% of permanent jobs with a recognized job title 86.37% 96.25% 94.43%
Number of salaries quoted 320 1,085 988
10th Percentile £26,929 £33,100 £35,000
25th Percentile £46,250 £45,000 £43,000
Median annual salary (50th Percentile) £60,000 £60,000 £59,526
Median % change year-on-year - +0.80% +8.23%
75th Percentile £84,054 £71,250 £77,500
90th Percentile £98,501 £90,000 £87,419
Scotland median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% -

Customer Service Analyst
Job Vacancy Trend in Edinburgh

Job postings that featured Customer Service Analyst in the job title as a proportion of all IT jobs advertised in Edinburgh.

Job vacancy trend for Customer Service Analyst in Edinburgh

Customer Service Analyst
Salary Trend in Edinburgh

3-month moving average salary quoted in jobs citing Customer Service Analyst in Edinburgh.

Salary trend for Customer Service Analyst in Edinburgh

Customer Service Analyst Skill Set
Top 13 Co-occurring Skills and Capabilities in Edinburgh

For the 6 months to 24 June 2025, Customer Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Edinburgh region featuring Customer Service Analyst in the job title.

1 11 (100.00%) Social Skills
1 11 (100.00%) Customer Service
2 8 (72.73%) Coaching
3 7 (63.64%) Finance
4 4 (36.36%) Microsoft Office
4 4 (36.36%) Microsoft Excel
4 4 (36.36%) Microsoft
4 4 (36.36%) Retail
4 4 (36.36%) Microsoft PowerPoint
4 4 (36.36%) Analytical Skills
4 4 (36.36%) Organisational Skills
5 3 (27.27%) Banking
6 1 (9.09%) Anti-Money Laundering

Customer Service Analyst Skill Set
Co-occurring Skills and Capabilities in Edinburgh by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (36.36%) Microsoft Excel
1 4 (36.36%) Microsoft Office
1 4 (36.36%) Microsoft PowerPoint
General
1 11 (100.00%) Social Skills
2 7 (63.64%) Finance
3 4 (36.36%) Analytical Skills
3 4 (36.36%) Organisational Skills
3 4 (36.36%) Retail
4 3 (27.27%) Banking
Processes & Methodologies
1 11 (100.00%) Customer Service
2 8 (72.73%) Coaching
3 1 (9.09%) Anti-Money Laundering
Vendors
1 4 (36.36%) Microsoft