1st/2nd Line Help Desk Support
UK > England
The median 1st/2nd Line Help Desk Support salary in England is £29,000 per year, according to job vacancies posted during the 6 months leading to 5 December 2025.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 5 Dec 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 605 | 711 | 667 |
| Rank change year-on-year | +106 | -44 | +335 |
| Permanent jobs requiring a 1st/2nd Line Help Desk Support | 5 | 2 | 2 |
| As % of all permanent jobs in England | 0.010% | 0.004% | 0.004% |
| As % of the Job Titles category | 0.011% | 0.004% | 0.005% |
| Number of salaries quoted | 5 | 2 | 2 |
| 10th Percentile | - | - | - |
| 25th Percentile | £27,000 | £29,750 | £26,250 |
| Median annual salary (50th Percentile) | £29,000 | £31,500 | £27,500 |
| Median % change year-on-year | -7.94% | +14.55% | -5.98% |
| 75th Percentile | £31,000 | £33,250 | £28,750 |
| 90th Percentile | - | - | - |
| UK median annual salary | £29,000 | £31,500 | £27,500 |
| % change year-on-year | -7.94% | +14.55% | -5.98% |
All Permanent IT Job Vacancies
England
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in England with a recognized job title | 43,785 | 53,252 | 42,527 |
| % of permanent jobs with a recognized job title | 90.38% | 93.91% | 95.10% |
| Number of salaries quoted | 28,019 | 29,611 | 33,199 |
| 10th Percentile | £28,250 | £32,500 | £32,000 |
| 25th Percentile | £36,250 | £43,703 | £43,750 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £60,000 |
| Median % change year-on-year | -8.33% | - | - |
| 75th Percentile | £75,000 | £77,500 | £80,000 |
| 90th Percentile | £95,000 | £96,250 | £100,000 |
| UK median annual salary | £55,000 | £57,836 | £60,000 |
| % change year-on-year | -4.90% | -3.61% | - |
1st/2nd Line Help Desk Support
Job Vacancy Trend in England
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Help Desk Support' in the job title relative to all permanent IT jobs advertised in England.
1st/2nd Line Help Desk Support
Salary Trend in England
Salary distribution trend for 1st/2nd Line Help Desk Support job vacancies in England.
1st/2nd Line Help Desk Support
Job Locations in England
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Help Desk Support within the England region over the 6 months to 5 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| North West | - | 5 | £29,000 | - | 2 |
| North of England | - | 5 | £29,000 | - | 2 |
| 1st/2nd Line Help Desk Support UK |
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1st/2nd Line Help Desk Support Skill Set
Top 8 Co-Occurring Skills & Capabilities in England
For the 6 months to 5 December 2025, 1st/2nd Line Help Desk Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st/2nd Line Help Desk Support in the job title.
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1st/2nd Line Help Desk Support Skill Set
Co-Occurring Skills & Capabilities in England by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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