1st/2nd Line Service Desk Analyst
UK > England
The median 1st/2nd Line Service Desk Analyst salary in England is £31,250 per year, according to job vacancies posted during the 6 months leading to 18 September 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 18 Sep 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 649 | 750 | 698 |
| Rank change year-on-year | +101 | -52 | +421 |
| Permanent jobs requiring a 1st/2nd Line Service Desk Analyst | 2 | 10 | 44 |
| As % of all permanent jobs advertised in England | 0.005% | 0.014% | 0.082% |
| As % of the Job Titles category | 0.005% | 0.015% | 0.087% |
| Number of salaries quoted | 2 | 9 | 43 |
| 10th Percentile | £27,075 | £26,500 | £23,500 |
| 25th Percentile | £28,313 | - | £26,250 |
| Median annual salary (50th Percentile) | £31,250 | £35,000 | £29,224 |
| Median % change year-on-year | -10.71% | +19.76% | -2.59% |
| 75th Percentile | £33,813 | £36,500 | £37,000 |
| 90th Percentile | £34,825 | £45,000 | - |
| UK median annual salary | £31,250 | £35,000 | £29,224 |
| % change year-on-year | -10.71% | +19.76% | -2.59% |
All Permanent IT Job Vacancies
England
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in England with a recognized job title | 39,065 | 65,689 | 50,712 |
| % of permanent jobs with a recognized job title | 90.39% | 95.18% | 94.03% |
| Number of salaries quoted | 23,443 | 39,893 | 39,224 |
| 10th Percentile | £28,260 | £30,000 | £32,500 |
| 25th Percentile | £36,250 | £40,000 | £45,000 |
| Median annual salary (50th Percentile) | £55,000 | £55,000 | £60,000 |
| Median % change year-on-year | - | -8.33% | - |
| 75th Percentile | £75,000 | £75,000 | £80,000 |
| 90th Percentile | £95,000 | £93,750 | £100,000 |
| UK median annual salary | £55,000 | £55,000 | £60,000 |
| % change year-on-year | - | -8.33% | - |
1st/2nd Line Service Desk Analyst
Job Vacancy Trend in England
Job postings that featured 1st/2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.
1st/2nd Line Service Desk Analyst
Salary Trend in England
Salary distribution trend for 1st/2nd Line Service Desk Analyst job vacancies in England.
1st/2nd Line Service Desk Analyst
Job Locations in England
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the England region over the 6 months to 18 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| London | +59 | 1 | £35,000 | -2.78% | |
| Midlands | - | 1 | £27,500 | - | |
| West Midlands | - | 1 | £27,500 | - | |
| 1st/2nd Line Service Desk Analyst UK |
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1st/2nd Line Service Desk Analyst Skill Set
Top 17 Co-occurring Skills and Capabilities in England
For the 6 months to 18 September 2025, 1st/2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st/2nd Line Service Desk Analyst in the job title.
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1st/2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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