1st/2nd Line Service Desk Analyst
UK
The median 1st/2nd Line Service Desk Analyst salary in the UK is £30,000 per year according to job vacancies posted during the 6 months to 10 May 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 10 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 884 | 923 | 1179 |
| Rank change year-on-year | +39 | +256 | -282 |
| Permanent jobs requiring a 1st/2nd Line Service Desk Analyst | 14 | 57 | 22 |
| As % of all permanent jobs advertised in the UK | 0.014% | 0.056% | 0.014% |
| As % of the Job Titles category | 0.015% | 0.062% | 0.015% |
| Number of salaries quoted | 14 | 54 | 19 |
| 10th Percentile | £26,250 | £21,250 | £24,300 |
| 25th Percentile | £29,250 | £23,500 | £26,000 |
| Median annual salary (50th Percentile) | £30,000 | £25,500 | £29,000 |
| Median % change year-on-year | +17.65% | -12.07% | +19.59% |
| 75th Percentile | £38,375 | £33,750 | £35,000 |
| 90th Percentile | £47,050 | £37,000 | £43,750 |
| UK excluding London median annual salary | £27,500 | £25,000 | £27,500 |
| % change year-on-year | +10.00% | -9.09% | +13.40% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 93,878 | 92,381 | 151,160 |
| % of permanent jobs with a recognized job title | 94.62% | 91.45% | 96.10% |
| Number of salaries quoted | 67,248 | 58,258 | 84,340 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £52,500 | £60,000 | £60,000 |
| Median % change year-on-year | -12.50% | - | +9.09% |
| 75th Percentile | £71,250 | £81,000 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £96,250 |
| UK excluding London median annual salary | £50,000 | £53,000 | £50,000 |
| % change year-on-year | -5.66% | +6.00% | +5.26% |
1st/2nd Line Service Desk Analyst
Job Vacancy Trend
Job postings that featured 1st/2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.
1st/2nd Line Service Desk Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st/2nd Line Service Desk Analyst.
1st/2nd Line Service Desk Analyst
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Service Desk Analyst over the 6 months to 10 May 2024.
1st/2nd Line Service Desk Analyst
Top 7 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK over the 6 months to 10 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +52 | 10 | £33,750 | +29.81% | |
| London | +90 | 7 | £39,000 | +20.00% | |
| UK excluding London | -31 | 3 | £27,500 | +10.00% | |
| South West | - | 2 | £27,500 | - | |
| Yorkshire | +87 | 1 | £30,000 | +14.29% | |
| Work from Home | +54 | 1 | £39,000 | +20.00% | |
| North of England | +47 | 1 | £30,000 | +14.29% |
1st/2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 10 May 2024, 1st/2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Service Desk Analyst in the job title.
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1st/2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: