1st/2nd Line Service Desk Analyst
UK
The median 1st/2nd Line Service Desk Analyst salary in the UK is £31,250 per year, according to job vacancies posted during the 6 months leading to 21 October 2025.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 21 Oct 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 650 | 735 | 707 |
| Rank change year-on-year | +85 | -28 | +420 |
| Permanent jobs requiring a 1st/2nd Line Service Desk Analyst | 2 | 15 | 37 |
| As % of all permanent jobs in the UK | 0.004% | 0.022% | 0.066% |
| As % of the Job Titles category | 0.005% | 0.023% | 0.069% |
| Number of salaries quoted | 2 | 12 | 35 |
| 10th Percentile | £27,075 | £25,825 | £25,800 |
| 25th Percentile | £28,313 | £26,500 | £26,375 |
| Median annual salary (50th Percentile) | £31,250 | £35,000 | £32,500 |
| Median % change year-on-year | -10.71% | +7.69% | +8.33% |
| 75th Percentile | £33,813 | £36,500 | £37,000 |
| 90th Percentile | £34,825 | £44,150 | £39,150 |
| UK excluding London median annual salary | £27,500 | £35,000 | £27,500 |
| % change year-on-year | -21.43% | +27.27% | +6.80% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 44,066 | 65,835 | 53,518 |
| % of permanent jobs with a recognized job title | 89.75% | 95.36% | 95.62% |
| Number of salaries quoted | 25,983 | 37,615 | 41,369 |
| 10th Percentile | £28,000 | £31,250 | £32,000 |
| 25th Percentile | £35,000 | £41,345 | £43,125 |
| Median annual salary (50th Percentile) | £52,500 | £56,252 | £60,000 |
| Median % change year-on-year | -6.67% | -6.25% | - |
| 75th Percentile | £73,750 | £75,000 | £80,000 |
| 90th Percentile | £93,750 | £95,000 | £97,500 |
| UK excluding London median annual salary | £45,000 | £50,000 | £52,500 |
| % change year-on-year | -10.00% | -4.76% | - |
1st/2nd Line Service Desk Analyst
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Service Desk Analyst' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Service Desk Analyst
Salary Trend
Salary distribution trend for 1st/2nd Line Service Desk Analyst job vacancies in the UK.
1st/2nd Line Service Desk Analyst
Top 5 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK over the 6 months to 21 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +86 | 2 | £31,250 | -10.71% | |
| UK excluding London | +71 | 1 | £27,500 | -21.43% | |
| London | +54 | 1 | £35,000 | -2.78% | |
| Midlands | +29 | 1 | £27,500 | - | |
| West Midlands | - | 1 | £27,500 | - |
1st/2nd Line Service Desk Analyst Skill Set
Top 16 Co-Occurring Skills & Capabilities
For the 6 months to 21 October 2025, 1st/2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Service Desk Analyst in the job title.
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1st/2nd Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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