Period
to 24 February 2021

The median annual salary for a 1st/2nd Line Service Desk Analyst was £27,500 in advertised job vacancies during the 6 months to 24 February 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Service Desk Analyst
UK
6 months to
24 Feb 2021
Same period 2020 Same period 2019
Rank 797 995 1031
Rank change year-on-year +198 +36 +72
Permanent jobs requiring a 1st/2nd Line Service Desk Analyst 22 29 100
As % of all permanent jobs advertised in the UK 0.030% 0.024% 0.067%
As % of the Job Titles category 0.032% 0.025% 0.070%
Number of salaries quoted 23 29 96
Median annual salary £27,500 £28,000 £26,750
Median salary % change year-on-year -1.79% +4.67% +0.94%
10th Percentile £19,350 £21,250 £21,625
90th Percentile £33,250 £43,750 £35,125
UK excluding London median annual salary £27,500 £26,000 £24,500
% change year-on-year +5.77% +6.12% +8.89%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 69,340 117,206 143,147
% of permanent IT jobs with a recognized job title 93.94% 95.51% 95.97%
Number of salaries quoted 55,666 95,056 115,972
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £29,000 £28,250
90th Percentile £87,500 £87,500 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st/2nd Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st/2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Service Desk Analyst in the UK

1st/2nd Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Service Desk Analyst.

Salary trend for 1st/2nd Line Service Desk Analyst in the UK

1st/2nd Line Service Desk Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK over the 6 months to 24 February 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +167 20 £27,500 +5.77% 1
England +201 18 £27,500 -1.79% 1
South East +131 11 £30,000 +36.36%
Scotland - 3 £20,000 -
London +164 2 £24,500 -20.33%
North of England +72 2 £24,750 -5.71%
Midlands +61 2 £22,500 -10.89% 1
Yorkshire +32 2 £24,750 +5.32%
Work from Home - 2 £26,250 -
West Midlands +58 1 £22,500 +0.56%
Wales +37 1 £23,500 -9.62%
South West - 1 £23,000 -

1st/2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 February 2021, 1st/2nd Line Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Service Desk Analyst in the job title.

1 18 (81.82%) Active Directory
2 17 (77.27%) Windows
3 11 (50.00%) Microsoft 365
4 10 (45.45%) Windows 10
5 9 (40.91%) TCP/IP
6 8 (36.36%) Microsoft
7 7 (31.82%) Telecoms
7 7 (31.82%) Time Management
8 6 (27.27%) Wealth Management
8 6 (27.27%) Azure
8 6 (27.27%) Problem-Solving
9 5 (22.73%) VMware
10 4 (18.18%) VMware Infrastructure
10 4 (18.18%) Hyper-V
10 4 (18.18%) Citrix
10 4 (18.18%) DNS
10 4 (18.18%) ITIL
10 4 (18.18%) Self-Motivation
11 3 (13.64%) Project Delivery
11 3 (13.64%) Case Management
11 3 (13.64%) Finance
11 3 (13.64%) Password Management
11 3 (13.64%) Migration
12 2 (9.09%) KVM
12 2 (9.09%) Android
12 2 (9.09%) Firewall
12 2 (9.09%) SharePoint
13 1 (4.55%) Windows Server
13 1 (4.55%) Fault Analysis
13 1 (4.55%) Virtual Servers

1st/2nd Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (9.09%) SharePoint
2 1 (4.55%) Exchange Server 2013
Applications
1 1 (4.55%) Microsoft Office
Cloud Services
1 11 (50.00%) Microsoft 365
2 6 (27.27%) Azure
Communications & Networking
1 9 (40.91%) TCP/IP
2 4 (18.18%) DNS
3 2 (9.09%) Firewall
4 1 (4.55%) DHCP
4 1 (4.55%) SAN
4 1 (4.55%) VPN
General
1 7 (31.82%) Telecoms
2 3 (13.64%) Finance
3 1 (4.55%) Advertising
Miscellaneous
1 4 (18.18%) Self-Motivation
2 1 (4.55%) Analytical Skills
2 1 (4.55%) Management Information System
2 1 (4.55%) Smartphone
Operating Systems
1 17 (77.27%) Windows
2 10 (45.45%) Windows 10
3 2 (9.09%) Android
4 1 (4.55%) Apple iOS
4 1 (4.55%) Windows Server
4 1 (4.55%) Windows Server 2008
Processes & Methodologies
1 7 (31.82%) Time Management
2 6 (27.27%) Problem-Solving
2 6 (27.27%) Wealth Management
3 4 (18.18%) ITIL
4 3 (13.64%) Case Management
4 3 (13.64%) Migration
4 3 (13.64%) Password Management
4 3 (13.64%) Project Delivery
5 1 (4.55%) Computer Science
5 1 (4.55%) Due Diligence
5 1 (4.55%) Fault Analysis
5 1 (4.55%) ITIL V3
5 1 (4.55%) Proactive Maintenance
5 1 (4.55%) Service Management
5 1 (4.55%) Statistics
Programming Languages
1 1 (4.55%) PowerShell
Qualifications
1 1 (4.55%) ITIL Certification
Quality Assurance & Compliance
1 1 (4.55%) Sarbanes-Oxley
1 1 (4.55%) SLA
System Software
1 18 (81.82%) Active Directory
2 4 (18.18%) Hyper-V
2 4 (18.18%) VMware Infrastructure
3 2 (9.09%) KVM
4 1 (4.55%) Microsoft Virtual Server
4 1 (4.55%) Virtual Servers
4 1 (4.55%) VMware ESXi
4 1 (4.55%) XenApp
4 1 (4.55%) XenDesktop
Systems Management
1 1 (4.55%) SCCM
Vendors
1 8 (36.36%) Microsoft
2 5 (22.73%) VMware
3 4 (18.18%) Citrix
4 1 (4.55%) Sophos
4 1 (4.55%) Veeam