Period
to

The median annual salary for a 1st/2nd Line Service Desk Analyst was £28,500 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Service Desk Analyst
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1207 989 784
Rank change year-on-year -218 -205 +266
Permanent jobs requiring a 1st/2nd Line Service Desk Analyst 20 22 9
As % of all permanent jobs advertised in the UK 0.012% 0.019% 0.014%
As % of the Job Titles category 0.013% 0.021% 0.015%
Number of salaries quoted 20 20 9
10th Percentile £23,500 £21,750 £21,850
25th Percentile £24,688 £23,563 £23,000
Median annual salary (50th Percentile) £28,500 £24,750 £25,500
Median % change year-on-year +15.15% -2.94% -1.92%
75th Percentile £33,125 £35,000 £28,750
90th Percentile £37,400 £36,000 £30,650
UK excluding London median annual salary £26,500 £24,000 £24,750
% change year-on-year +10.42% -3.03% -1.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

1st/2nd Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st/2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Service Desk Analyst in the UK

1st/2nd Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Service Desk Analyst.

Salary trend for 1st/2nd Line Service Desk Analyst in the UK

1st/2nd Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Service Desk Analyst over the 6 months to 8 August 2022.

Salary histogram for 1st/2nd Line Service Desk Analyst in the UK

1st/2nd Line Service Desk Analyst
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -205 19 £28,500 +15.15% 4
UK excluding London -110 11 £26,500 +10.42% 3
London -193 9 £30,000 -14.29% 2
South East -49 5 £30,000 +3.45% 1
Work from Home -215 3 £26,500 -0.93% 1
Midlands -50 2 £24,000 - 1
West Midlands - 2 £24,000 -
North West -64 1 £27,500 +14.58%
North of England -71 1 £27,500 +14.58%
East of England - 1 £25,000 -
Scotland - 1 £35,000 - 1
South West - 1 £26,500 -

1st/2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 1st/2nd Line Service Desk Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Service Desk Analyst in the job title.

1 17 (85.00%) Windows
2 16 (80.00%) Microsoft 365
3 12 (60.00%) Microsoft
4 11 (55.00%) Active Directory
5 10 (50.00%) ITIL
5 10 (50.00%) Windows 10
6 6 (30.00%) Microsoft Office
7 5 (25.00%) Microsoft Intune
7 5 (25.00%) Social Skills
8 4 (20.00%) Law
8 4 (20.00%) Android
8 4 (20.00%) Finance
9 3 (15.00%) ITSM
9 3 (15.00%) Service Management
9 3 (15.00%) Blackberry
9 3 (15.00%) Cisco
9 3 (15.00%) iPhone
9 3 (15.00%) Degree
9 3 (15.00%) Apple iOS
9 3 (15.00%) Video Conferencing
10 2 (10.00%) Azure
10 2 (10.00%) Unified Communications
10 2 (10.00%) Continuous Improvement
10 2 (10.00%) Root Cause Analysis
10 2 (10.00%) Acrobat
10 2 (10.00%) Incident Management
10 2 (10.00%) SCCM
10 2 (10.00%) SLA
10 2 (10.00%) Adobe
10 2 (10.00%) Citrix

1st/2nd Line Service Desk Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.00%) MS Exchange
1 1 (5.00%) SharePoint
Applications
1 6 (30.00%) Microsoft Office
2 2 (10.00%) Acrobat
Cloud Services
1 16 (80.00%) Microsoft 365
2 2 (10.00%) Azure
2 2 (10.00%) Azure Active Directory
2 2 (10.00%) Mimecast
2 2 (10.00%) OneDrive
Communications & Networking
1 2 (10.00%) Unified Communications
1 2 (10.00%) VPN
1 2 (10.00%) WebEx
2 1 (5.00%) LAN
2 1 (5.00%) SSL
2 1 (5.00%) WAN
2 1 (5.00%) Wi-Fi
General
1 5 (25.00%) Social Skills
2 4 (20.00%) Finance
2 4 (20.00%) Law
3 1 (5.00%) Automotive
3 1 (5.00%) Back Office
3 1 (5.00%) Retail
Libraries, Frameworks & Software Standards
1 1 (5.00%) XMPP
Miscellaneous
1 3 (15.00%) Blackberry
1 3 (15.00%) iPhone
1 3 (15.00%) Video Conferencing
2 2 (10.00%) iPad
3 1 (5.00%) Driving Licence
3 1 (5.00%) Mobile App
Operating Systems
1 17 (85.00%) Windows
2 10 (50.00%) Windows 10
3 4 (20.00%) Android
4 3 (15.00%) Apple iOS
5 2 (10.00%) Mac OS X
5 2 (10.00%) Windows Server
6 1 (5.00%) Windows 7
Processes & Methodologies
1 10 (50.00%) ITIL
2 3 (15.00%) ITSM
2 3 (15.00%) Service Management
3 2 (10.00%) Continuous Improvement
3 2 (10.00%) Incident Management
3 2 (10.00%) Root Cause Analysis
4 1 (5.00%) Business Transformation
4 1 (5.00%) CRM
4 1 (5.00%) Fintech
4 1 (5.00%) Mobile Device Management
4 1 (5.00%) Problem Management
4 1 (5.00%) Problem-Solving
4 1 (5.00%) Service Delivery
4 1 (5.00%) Software Testing
4 1 (5.00%) Time Management
4 1 (5.00%) Virtual Environments
Qualifications
1 3 (15.00%) Degree
2 1 (5.00%) CCNA
2 1 (5.00%) Cisco Certification
2 1 (5.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (10.00%) SLA
System Software
1 11 (55.00%) Active Directory
2 1 (5.00%) VMware ESXi
2 1 (5.00%) vSphere
Systems Management
1 5 (25.00%) Microsoft Intune
2 2 (10.00%) SCCM
Vendors
1 12 (60.00%) Microsoft
2 3 (15.00%) Cisco
3 2 (10.00%) Adobe
3 2 (10.00%) Citrix
4 1 (5.00%) Apple
4 1 (5.00%) Interwoven
4 1 (5.00%) Ivanti
4 1 (5.00%) Palo Alto