1st/2nd Line Service Desk Analyst
UK
The median 1st/2nd Line Service Desk Analyst salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 6 December 2025.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 6 Dec 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 646 | 734 | 699 |
| Rank change year-on-year | +88 | -35 | +334 |
| Permanent jobs requiring a 1st/2nd Line Service Desk Analyst | 1 | 18 | 22 |
| As % of all permanent jobs in the UK | 0.002% | 0.029% | 0.044% |
| As % of the Job Titles category | 0.002% | 0.030% | 0.046% |
| Number of salaries quoted | 1 | 12 | 21 |
| 10th Percentile | - | £25,825 | £26,250 |
| 25th Percentile | £34,500 | £26,500 | £27,000 |
| Median annual salary (50th Percentile) | £35,000 | £32,500 | £32,500 |
| Median % change year-on-year | +7.69% | - | +8.33% |
| 75th Percentile | £35,500 | £38,625 | £37,500 |
| 90th Percentile | - | £45,000 | £40,250 |
| UK excluding London median annual salary | - | £26,500 | £28,000 |
| % change year-on-year | - | -5.36% | +12.00% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 50,261 | 59,063 | 47,897 |
| % of permanent jobs with a recognized job title | 90.04% | 94.04% | 95.23% |
| Number of salaries quoted | 31,429 | 32,705 | 37,339 |
| 10th Percentile | £28,250 | £32,500 | £31,250 |
| 25th Percentile | £36,250 | £42,500 | £42,500 |
| Median annual salary (50th Percentile) | £55,000 | £57,965 | £60,000 |
| Median % change year-on-year | -5.11% | -3.39% | - |
| 75th Percentile | £75,000 | £77,500 | £80,000 |
| 90th Percentile | £92,500 | £95,000 | £97,500 |
| UK excluding London median annual salary | £47,500 | £52,500 | £52,500 |
| % change year-on-year | -9.52% | - | - |
1st/2nd Line Service Desk Analyst
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Service Desk Analyst' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Service Desk Analyst
Salary Trend
Salary distribution trend for 1st/2nd Line Service Desk Analyst job vacancies in the UK.
1st/2nd Line Service Desk Analyst
Top 2 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK over the 6 months to 6 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +76 | 1 | £35,000 | +7.69% | 1 |
| London | +53 | 1 | £35,000 | -2.78% |
1st/2nd Line Service Desk Analyst Skill Set
Top 4 Co-Occurring Skills & Capabilities
For the 6 months to 6 December 2025, 1st/2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Service Desk Analyst in the job title.
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1st/2nd Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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