1st/2nd Line Service Desk Analyst
UK
The median 1st/2nd Line Service Desk Analyst salary in the UK is £25,500 per year, according to job vacancies posted during the 6 months leading to 4 February 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 4 Feb 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 656 | 678 | 780 |
| Rank change year-on-year | +22 | +102 | +212 |
| Permanent jobs requiring a 1st/2nd Line Service Desk Analyst | 3 | 21 | 19 |
| As % of all permanent jobs in the UK | 0.005% | 0.041% | 0.026% |
| As % of the Job Titles category | 0.005% | 0.045% | 0.027% |
| Number of salaries quoted | 2 | 15 | 18 |
| 10th Percentile | - | £26,050 | £26,025 |
| 25th Percentile | £25,250 | £26,750 | £29,000 |
| Median annual salary (50th Percentile) | £25,500 | £30,000 | £32,500 |
| Median % change year-on-year | -15.00% | -7.69% | +18.18% |
| 75th Percentile | £25,750 | £41,250 | £40,063 |
| 90th Percentile | - | £45,000 | £46,450 |
| UK excluding London median annual salary | £25,500 | £26,500 | £28,750 |
| % change year-on-year | -3.77% | -7.83% | +15.00% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 58,749 | 46,938 | 69,506 |
| % of permanent jobs with a recognized job title | 90.97% | 91.97% | 94.99% |
| Number of salaries quoted | 36,633 | 24,273 | 54,572 |
| 10th Percentile | £29,000 | £33,750 | £28,500 |
| 25th Percentile | £37,500 | £45,000 | £39,750 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £55,000 |
| Median % change year-on-year | -8.33% | +9.09% | -8.33% |
| 75th Percentile | £75,000 | £80,000 | £74,500 |
| 90th Percentile | £95,000 | £100,000 | £93,750 |
| UK excluding London median annual salary | £50,000 | £54,793 | £50,000 |
| % change year-on-year | -8.75% | +9.59% | -4.76% |
1st/2nd Line Service Desk Analyst
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Service Desk Analyst' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Service Desk Analyst
Salary Trend
Salary distribution trend for 1st/2nd Line Service Desk Analyst job vacancies in the UK.
1st/2nd Line Service Desk Analyst
Top 5 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK over the 6 months to 4 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +26 | 3 | £25,500 | -15.00% | 3 |
| UK excluding London | +20 | 3 | £25,500 | -3.77% | 3 |
| North of England | -4 | 2 | £25,500 | -3.77% | 3 |
| Yorkshire | - | 2 | £25,500 | - | 3 |
| South East | - | 1 | - | - |
1st/2nd Line Service Desk Analyst Skill Set
Top 26 Co-Occurring Skills & Capabilities
For the 6 months to 4 February 2026, 1st/2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Service Desk Analyst in the job title.
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1st/2nd Line Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:
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