1st/2nd Line Service Desk Analyst Jobs

1st/2nd Line Service Desk Analyst
UK

The median 1st/2nd Line Service Desk Analyst salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 709 1034 1038
Rank change year-on-year +325 +4 -301
Permanent jobs requiring a 1st/2nd Line Service Desk Analyst 20 44 32
As % of all permanent jobs advertised in the UK 0.038% 0.036% 0.025%
As % of the Job Titles category 0.040% 0.038% 0.026%
Number of salaries quoted 19 43 28
10th Percentile £26,100 £23,500 £24,850
25th Percentile £28,000 £23,625 £26,125
Median annual salary (50th Percentile) £32,500 £30,000 £31,500
Median % change year-on-year +8.33% -4.76% +20.00%
75th Percentile £38,875 £35,000 £35,000
90th Percentile £40,350 £40,000 £42,875
UK excluding London median annual salary £28,000 £25,000 £27,500
% change year-on-year +12.00% -9.09% +5.77%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

1st/2nd Line Service Desk Analyst
Job Vacancy Trend

Job postings that featured 1st/2nd Line Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Service Desk Analyst in the UK

1st/2nd Line Service Desk Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Service Desk Analyst.

Salary trend for 1st/2nd Line Service Desk Analyst in the UK

1st/2nd Line Service Desk Analyst
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Service Desk Analyst over the 6 months to 9 December 2023.

Salary histogram for 1st/2nd Line Service Desk Analyst in the UK

1st/2nd Line Service Desk Analyst
Top 8 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Service Desk Analyst within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +329 20 £32,500 +8.33% 3
London +259 15 £35,000 - 2
UK excluding London +224 5 £28,000 +12.00% 1
North of England - 4 £28,000 -
Work from Home +258 3 £39,500 +21.54%
Yorkshire - 2 £30,000 -
North West - 2 £28,000 -
South East +146 1 £27,500 +10.00%

1st/2nd Line Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 1st/2nd Line Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Service Desk Analyst in the job title.

1 15 (75.00%) Windows 10
1 15 (75.00%) Microsoft
1 15 (75.00%) Windows
2 13 (65.00%) Microsoft 365
2 13 (65.00%) ITSM
2 13 (65.00%) Customer Service
3 10 (50.00%) SLA
3 10 (50.00%) Analytical Skills
4 9 (45.00%) Active Directory
5 8 (40.00%) Microsoft Office
5 8 (40.00%) Law
6 7 (35.00%) Video Conferencing
7 5 (25.00%) Citrix
7 5 (25.00%) Problem-Solving
8 4 (20.00%) Social Skills
8 4 (20.00%) SharePoint
8 4 (20.00%) Remote Desktop
9 3 (15.00%) vCloud
9 3 (15.00%) SCCM
9 3 (15.00%) Microsoft Intune
9 3 (15.00%) ServiceNow
9 3 (15.00%) LAN
9 3 (15.00%) WAN
9 3 (15.00%) ITIL
9 3 (15.00%) VPN
9 3 (15.00%) Service Delivery
10 2 (10.00%) Finance
10 2 (10.00%) Legal
10 2 (10.00%) Adobe
10 2 (10.00%) Windows Server 2003

1st/2nd Line Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (20.00%) SharePoint
2 1 (5.00%) CMS
Applications
1 8 (40.00%) Microsoft Office
2 1 (5.00%) Acrobat
2 1 (5.00%) MS Visio
Business Applications
1 1 (5.00%) Elite 3E
Cloud Services
1 13 (65.00%) Microsoft 365
2 2 (10.00%) AWS
2 2 (10.00%) Azure
Communications & Networking
1 4 (20.00%) Remote Desktop
2 3 (15.00%) LAN
2 3 (15.00%) VPN
2 3 (15.00%) WAN
3 2 (10.00%) DHCP
3 2 (10.00%) DNS
3 2 (10.00%) Internet
4 1 (5.00%) Structured Cabling
4 1 (5.00%) Wireless
General
1 10 (50.00%) Analytical Skills
2 8 (40.00%) Law
3 4 (20.00%) Social Skills
4 2 (10.00%) Finance
4 2 (10.00%) Inclusion and Diversity
4 2 (10.00%) Legal
4 2 (10.00%) Organisational Skills
5 1 (5.00%) Banking
5 1 (5.00%) Telecoms
Miscellaneous
1 7 (35.00%) Video Conferencing
2 2 (10.00%) Onboarding
3 1 (5.00%) Blackberry
Operating Systems
1 15 (75.00%) Windows
1 15 (75.00%) Windows 10
2 2 (10.00%) Apple iOS
2 2 (10.00%) Windows Server
2 2 (10.00%) Windows Server 2003
2 2 (10.00%) Windows Server 2016
3 1 (5.00%) Android
Processes & Methodologies
1 13 (65.00%) Customer Service
1 13 (65.00%) ITSM
2 5 (25.00%) Problem-Solving
3 3 (15.00%) ITIL
3 3 (15.00%) Service Delivery
4 2 (10.00%) CRM
5 1 (5.00%) Active Listening
5 1 (5.00%) B2B
5 1 (5.00%) Customer Experience
5 1 (5.00%) Document Management
5 1 (5.00%) Practice Management
5 1 (5.00%) Service Management
Qualifications
1 1 (5.00%) A+ Certification
1 1 (5.00%) CompTIA Security+
1 1 (5.00%) MCSA
1 1 (5.00%) Microsoft Certification
Quality Assurance & Compliance
1 10 (50.00%) SLA
System Software
1 9 (45.00%) Active Directory
2 3 (15.00%) vCloud
Systems Management
1 3 (15.00%) Microsoft Intune
1 3 (15.00%) SCCM
Vendors
1 15 (75.00%) Microsoft
2 5 (25.00%) Citrix
3 3 (15.00%) ServiceNow
4 2 (10.00%) Adobe
4 2 (10.00%) iManage
4 2 (10.00%) Intapp
5 1 (5.00%) Sun