Period
to 29 July 2021

The table below provides summary statistics for permanent job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 29 July 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK > England
6 months to
29 Jul 2021
Same period 2020 Same period 2019
Rank 330 309 312
Rank change year-on-year -21 +3 +76
Permanent jobs citing ServiceNow 1,007 629 1,423
As % of all permanent jobs advertised in England 1.01% 0.99% 1.07%
As % of the Vendors category 2.63% 2.45% 2.56%
Number of salaries quoted 792 481 1,134
10th Percentile £26,250 £30,500 £31,075
25th Percentile £38,250 £45,000 £38,750
Median annual salary (50th Percentile) £55,000 £65,000 £54,000
Median % change year-on-year -15.38% +20.37% +13.68%
75th Percentile £72,500 £75,000 £67,500
90th Percentile £82,500 £90,000 £80,000
UK median annual salary £55,000 £65,000 £53,400
% change year-on-year -15.38% +21.72% +12.42%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 38,228 25,649 55,619
As % of all permanent IT jobs advertised in England 38.25% 40.38% 41.79%
Number of salaries quoted 26,168 20,121 43,479
10th Percentile £30,750 £30,500 £27,500
25th Percentile £39,625 £40,000 £36,250
Median annual salary (50th Percentile) £54,500 £53,500 £50,000
Median % change year-on-year +1.87% +7.00% -
75th Percentile £72,500 £71,250 £67,500
90th Percentile £87,500 £87,500 £82,500
UK median annual salary £54,250 £52,500 £50,000
% change year-on-year +3.33% +5.00% +1.01%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a proportion of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Salary Trend in England

3-month moving average salary quoted in jobs citing ServiceNow in England.

Salary trend for ServiceNow in England

ServiceNow
Salary Histogram in England

Salary distribution for jobs citing ServiceNow in England over the 6 months to 29 July 2021.

Salary histogram for ServiceNow in England

ServiceNow
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the England region over the 6 months to 29 July 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -70 436 £65,000 -3.70% 91
South East -12 176 £47,500 -24.00% 25
Midlands +5 133 £45,000 +28.57% 32
North of England -38 121 £45,000 -18.18% 28
West Midlands -2 92 £47,500 +45.04% 24
East of England +7 66 £67,500 +109.97% 14
Yorkshire -40 61 £45,000 -16.28% 6
North West -57 54 £42,500 -29.17% 19
South West -37 49 £40,000 -3.03% 16
East Midlands -18 41 £42,500 -6.59% 8
North East -21 6 - - 3
ServiceNow
UK

For the 6 months to 29 July 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ServiceNow.

1 412 (40.91%) ITIL
2 294 (29.20%) ITSM
3 267 (26.51%) Agile Software Development
4 255 (25.32%) Service Management
5 242 (24.03%) Microsoft
6 239 (23.73%) Social Skills
7 191 (18.97%) Windows
8 174 (17.28%) Azure
9 164 (16.29%) Finance
10 162 (16.09%) Active Directory
10 162 (16.09%) Problem-Solving
11 159 (15.79%) Microsoft 365
12 139 (13.80%) Analytical Skills
13 131 (13.01%) DevOps
14 128 (12.71%) Service Delivery
15 112 (11.12%) Change Management
16 110 (10.92%) SLA
17 109 (10.82%) Oracle
18 106 (10.53%) SC Cleared
18 106 (10.53%) Security Cleared
19 102 (10.13%) Web Services
20 95 (9.43%) SQL
20 95 (9.43%) Linux
21 94 (9.33%) JavaScript
21 94 (9.33%) PowerShell
22 92 (9.14%) Mentoring
23 91 (9.04%) JIRA
24 90 (8.94%) Windows 10
25 88 (8.74%) Project Management
26 87 (8.64%) Incident Management

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 54 (5.36%) SharePoint
2 24 (2.38%) Confluence
3 17 (1.69%) Oracle SOA Suite
4 15 (1.49%) CMS
4 15 (1.49%) MS Exchange
5 11 (1.09%) Skype for Business
6 9 (0.89%) Elasticsearch
7 7 (0.70%) Apache Spark
7 7 (0.70%) IIS
7 7 (0.70%) Tomcat
8 4 (0.40%) Exchange Server 2010
8 4 (0.40%) Exchange Server 2013
9 3 (0.30%) NetWeaver
10 2 (0.20%) Headless CMS
10 2 (0.20%) JBoss
10 2 (0.20%) SAS
10 2 (0.20%) SugarCRM
11 1 (0.099%) Moodle
11 1 (0.099%) Red Hat Fuse
11 1 (0.099%) WebSphere
Applications
1 81 (8.04%) Microsoft Office
2 76 (7.55%) Microsoft Excel
3 38 (3.77%) Microsoft PowerPoint
4 37 (3.67%) MS Visio
5 14 (1.39%) Microsoft Project
6 7 (0.70%) Chatbot
7 5 (0.50%) Spreadsheet
8 1 (0.099%) Acrobat
Business Applications
1 66 (6.55%) Remedy ITSM
2 6 (0.60%) Oracle Applications
3 4 (0.40%) Dynamics CRM
3 4 (0.40%) SAP S/4HANA
4 3 (0.30%) Elite 3E
4 3 (0.30%) Veritas eDiscovery
5 2 (0.20%) IBM Planning Analytics
5 2 (0.20%) Oracle EBS
5 2 (0.20%) SAP HCM
6 1 (0.099%) Salerio
Cloud Services
1 174 (17.28%) Azure
2 159 (15.79%) Microsoft 365
3 75 (7.45%) AWS
4 66 (6.55%) Power Platform
5 65 (6.45%) SaaS
6 46 (4.57%) PaaS
7 44 (4.37%) IaaS
8 28 (2.78%) Azure Active Directory
9 25 (2.48%) Mimecast
10 21 (2.09%) Cloud Computing
11 16 (1.59%) OneDrive
12 13 (1.29%) SuccessFactors
13 8 (0.79%) GCP
13 8 (0.79%) Power Automate
13 8 (0.79%) PowerApps
14 7 (0.70%) Slack
15 6 (0.60%) Amazon CloudWatch
15 6 (0.60%) AWS CloudTrail
15 6 (0.60%) Dynamics 365
15 6 (0.60%) OpenShift
Communications & Networking
1 76 (7.55%) Firewall
2 63 (6.26%) VPN
3 36 (3.57%) DNS
3 36 (3.57%) Internet
4 32 (3.18%) SSL
5 26 (2.58%) LAN
5 26 (2.58%) TCP/IP
6 23 (2.28%) DHCP
6 23 (2.28%) WAN
7 20 (1.99%) Wireless
8 18 (1.79%) Cisco ASA
9 15 (1.49%) F5 BIG-IP GTM
9 15 (1.49%) F5 BIG-IP LTM
9 15 (1.49%) Skype
10 14 (1.39%) Wi-Fi
11 9 (0.89%) HTTP
12 8 (0.79%) SAN
13 7 (0.70%) Network Security
13 7 (0.70%) WebEx
14 6 (0.60%) Cisco ISE
Database & Business Intelligence
1 50 (4.97%) Power BI
2 47 (4.67%) SQL Server
3 33 (3.28%) Relational Database
4 30 (2.98%) MySQL
5 22 (2.18%) Tableau
6 12 (1.19%) SQL Server Integration Services
7 11 (1.09%) Big Data
8 10 (0.99%) DTS
8 10 (0.99%) NoSQL
8 10 (0.99%) Oracle Database
8 10 (0.99%) SQL Server 2008
9 7 (0.70%) Data Lake
9 7 (0.70%) PostgreSQL
10 6 (0.60%) MongoDB
10 6 (0.60%) Oracle Database 11g
10 6 (0.60%) SQL Server 2014
11 5 (0.50%) Amazon RDS
11 5 (0.50%) Data Mining
11 5 (0.50%) GIS
11 5 (0.50%) Hadoop
Development Applications
1 91 (9.04%) JIRA
2 37 (3.67%) Git (software)
3 32 (3.18%) Jenkins
4 22 (2.18%) Visual Studio
5 16 (1.59%) Atlassian Bamboo
5 16 (1.59%) Maven
6 15 (1.49%) Bitbucket
7 12 (1.19%) Team Foundation Server
7 12 (1.19%) TeamCity
8 11 (1.09%) Cucumber
8 11 (1.09%) GitLab
8 11 (1.09%) MSBuild
9 7 (0.70%) SQL Server Management Studio (SSMS)
10 6 (0.60%) SonarQube
10 6 (0.60%) Subversion
11 5 (0.50%) Gradle
11 5 (0.50%) Postman
12 2 (0.20%) kappa
13 1 (0.099%) Browser DevTools
13 1 (0.099%) WinAutomation
General
1 239 (23.73%) Social Skills
2 164 (16.29%) Finance
3 139 (13.80%) Analytical Skills
4 39 (3.87%) Banking
5 30 (2.98%) Organisational Skills
6 29 (2.88%) Public Sector
7 28 (2.78%) Retail
8 27 (2.68%) Legal
9 26 (2.58%) Presentation Skills
10 23 (2.28%) Law
11 18 (1.79%) Front Office
12 17 (1.69%) Back Office
13 16 (1.59%) Telecoms
14 14 (1.39%) Marketing
15 12 (1.19%) Manufacturing
16 8 (0.79%) Electronics
17 7 (0.70%) Financial Institution
18 6 (0.60%) Documentation Skills
19 5 (0.50%) Billing
19 5 (0.50%) Private Banking
Job Titles
1 202 (20.06%) Analyst
2 159 (15.79%) Developer
3 132 (13.11%) ServiceNow Developer
4 95 (9.43%) Consultant
5 70 (6.95%) Service Analyst
6 63 (6.26%) Architect
7 58 (5.76%) Support Engineer
8 48 (4.77%) Service Desk Analyst
9 47 (4.67%) ServiceNow Consultant
10 41 (4.07%) Senior Developer
11 40 (3.97%) Service Manager
12 35 (3.48%) Business Analyst
13 34 (3.38%) Support Analyst
14 29 (2.88%) 1st Line Support
15 27 (2.68%) Team Leader
16 26 (2.58%) Senior Consultant
17 25 (2.48%) IT Manager
18 24 (2.38%) IT Analyst
18 24 (2.38%) IT Engineer
18 24 (2.38%) Operations Engineer
Libraries, Frameworks & Software Standards
1 102 (10.13%) Web Services
2 75 (7.45%) XML
3 68 (6.75%) HTML
4 56 (5.56%) SOAP
5 48 (4.77%) REST
6 43 (4.27%) CSS
7 37 (3.67%) Elastic Stack
8 36 (3.57%) LDAP
9 33 (3.28%) Middleware
10 26 (2.58%) JSON
11 25 (2.48%) .NET
11 25 (2.48%) Ajax
12 20 (1.99%) RESTful
13 14 (1.39%) AngularJS
13 14 (1.39%) JMS
14 13 (1.29%) RabbitMQ
15 12 (1.19%) XSLT
16 11 (1.09%) Spring
16 11 (1.09%) Spring Boot
17 10 (0.99%) Swagger
Miscellaneous
1 70 (6.95%) Greenfield Project
2 67 (6.65%) CMDB
3 62 (6.16%) Data Centre
4 56 (5.56%) Enterprise Software
5 51 (5.06%) Management Information System
6 47 (4.67%) Self-Motivation
7 29 (2.88%) Cyberthreat
8 28 (2.78%) User Experience
9 25 (2.48%) Video Conferencing
10 16 (1.59%) Virtual Team
11 13 (1.29%) Driving Licence
12 12 (1.19%) Data Structures
12 12 (1.19%) Derivative
12 12 (1.19%) Equities
13 11 (1.09%) Equity Derivative
13 11 (1.09%) Public Cloud
13 11 (1.09%) Replication
14 10 (0.99%) Legacy Systems
15 9 (0.89%) Hybrid Cloud
16 8 (0.79%) Private Cloud
Operating Systems
1 191 (18.97%) Windows
2 95 (9.43%) Linux
3 90 (8.94%) Windows 10
4 74 (7.35%) Windows Server
5 52 (5.16%) Unix
6 33 (3.28%) Windows Server 2016
7 31 (3.08%) Windows 7
8 28 (2.78%) Android
9 27 (2.68%) Apple iOS
10 20 (1.99%) Windows Server 2019
11 18 (1.79%) Windows Server 2012
12 12 (1.19%) Mac OS
13 11 (1.09%) AIX
13 11 (1.09%) Data ONTAP
13 11 (1.09%) Windows Server 2008
14 8 (0.79%) HPUX
15 5 (0.50%) Red Hat Enterprise Linux
15 5 (0.50%) Solaris
16 3 (0.30%) Windows 8
16 3 (0.30%) Windows Server 2003
Processes & Methodologies
1 412 (40.91%) ITIL
2 294 (29.20%) ITSM
3 267 (26.51%) Agile Software Development
4 255 (25.32%) Service Management
5 162 (16.09%) Problem-Solving
6 131 (13.01%) DevOps
7 128 (12.71%) Service Delivery
8 112 (11.12%) Change Management
9 92 (9.14%) Mentoring
10 88 (8.74%) Project Management
11 87 (8.64%) Incident Management
12 77 (7.65%) Presales
13 76 (7.55%) Scrum
14 73 (7.25%) Configuration Management
15 65 (6.45%) Project Delivery
16 64 (6.36%) Workflow
17 63 (6.26%) Analytics
18 60 (5.96%) Stakeholder Management
19 58 (5.76%) Business Intelligence
20 56 (5.56%) Problem Management
Programming Languages
1 95 (9.43%) SQL
2 94 (9.33%) JavaScript
2 94 (9.33%) PowerShell
3 57 (5.66%) Python
4 48 (4.77%) Java
5 38 (3.77%) C#
6 28 (2.78%) Perl
7 24 (2.38%) Shell Script
8 17 (1.69%) Bash Shell
9 16 (1.59%) Go
9 16 (1.59%) Ruby
10 13 (1.29%) T-SQL
11 11 (1.09%) C
12 10 (0.99%) VB.NET
13 7 (0.70%) Scala
14 6 (0.60%) Korn
14 6 (0.60%) R
14 6 (0.60%) XPath
15 4 (0.40%) VBA
16 3 (0.30%) ABAP
Qualifications
1 106 (10.53%) SC Cleared
1 106 (10.53%) Security Cleared
2 78 (7.75%) Degree
3 50 (4.97%) ITIL Certification
4 20 (1.99%) ITIL Foundation Certificate
4 20 (1.99%) Microsoft Certification
5 18 (1.79%) MCP
6 13 (1.29%) IIBA
7 11 (1.09%) Cisco Certification
8 9 (0.89%) CCNP
9 7 (0.70%) CCNA
9 7 (0.70%) PRINCE2 Certification
10 6 (0.60%) CISSP
10 6 (0.60%) MOS
10 6 (0.60%) PMP
11 5 (0.50%) A+ Certification
11 5 (0.50%) PMI Certification
11 5 (0.50%) TOGAF Certification
12 4 (0.40%) CISA
12 4 (0.40%) Computer Science Degree
Quality Assurance & Compliance
1 110 (10.92%) SLA
2 53 (5.26%) COBIT
3 35 (3.48%) GRC
4 31 (3.08%) ISO/IEC 27001
5 27 (2.68%) PCI DSS
5 27 (2.68%) QA
6 16 (1.59%) GDPR
7 11 (1.09%) PMO
8 8 (0.79%) Data Quality
9 7 (0.70%) ISO/IEC 20000
10 2 (0.20%) Cyber Essentials
10 2 (0.20%) NIST
10 2 (0.20%) Sarbanes-Oxley
11 1 (0.099%) Accessibility
System Software
1 162 (16.09%) Active Directory
2 45 (4.47%) VMware Infrastructure
3 26 (2.58%) Docker
4 15 (1.49%) KVM
4 15 (1.49%) Virtual Desktop
5 13 (1.29%) Firmware
6 11 (1.09%) LXC
6 11 (1.09%) Virtual Machines
7 6 (0.60%) VMware ESXi
8 5 (0.50%) vSphere
9 4 (0.40%) Microsoft App-V
9 4 (0.40%) Snort
9 4 (0.40%) XenDesktop
10 3 (0.30%) EMC RecoverPoint
10 3 (0.30%) Hyper-V
10 3 (0.30%) Veritas Cluster Server
11 2 (0.20%) BitLocker
11 2 (0.20%) NFS
11 2 (0.20%) XenApp
12 1 (0.099%) Xen
Systems Management
1 61 (6.06%) Microsoft Intune
2 57 (5.66%) SCCM
3 35 (3.48%) Ansible
4 28 (2.78%) Kubernetes
5 24 (2.38%) Terraform
6 22 (2.18%) Puppet
7 20 (1.99%) Grafana
8 19 (1.89%) HP UCMDB
8 19 (1.89%) SCOM
9 18 (1.79%) Single Sign-On
10 15 (1.49%) CFEngine
10 15 (1.49%) Demisto
10 15 (1.49%) Opscode Chef
11 14 (1.39%) Kibana
12 12 (1.19%) Prometheus
13 10 (0.99%) IBM BigFix
13 10 (0.99%) OpenView
13 10 (0.99%) OVSD
14 9 (0.89%) Jamf Pro
14 9 (0.89%) vRealize
Vendors
1 242 (24.03%) Microsoft
2 109 (10.82%) Oracle
3 72 (7.15%) HP
4 71 (7.05%) Remedy
5 65 (6.45%) Cisco
6 63 (6.26%) BMC
6 63 (6.26%) VMware
7 49 (4.87%) Apple
7 49 (4.87%) Citrix
8 43 (4.27%) IBM
9 41 (4.07%) Splunk
10 39 (3.87%) Salesforce.com
11 34 (3.38%) SAP
12 26 (2.58%) CheckPoint
13 25 (2.48%) NetApp
14 16 (1.59%) ArcSight
14 16 (1.59%) F5
15 15 (1.49%) Zscaler
16 14 (1.39%) Cognos
17 13 (1.29%) McAfee