Period
to 13 April 2021

The table below provides summary statistics for permanent job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 13 April 2021 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK > England
6 months to
13 Apr 2021
Same period 2020 Same period 2019
Rank 356 308 357
Rank change year-on-year -48 +49 +111
Permanent jobs citing ServiceNow 623 1,053 1,283
As % of all permanent jobs advertised in England 0.84% 1.00% 0.93%
As % of the Vendors category 2.25% 2.46% 2.23%
Number of salaries quoted 483 832 1,007
10th Percentile £30,000 £29,000 £30,000
25th Percentile £41,250 £37,500 £37,625
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% +11.11%
75th Percentile £73,125 £75,000 £65,000
90th Percentile £85,000 £85,000 £80,000
UK median annual salary £55,000 £60,000 £55,000
% change year-on-year -8.33% +9.09% +11.11%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 27,728 42,783 57,410
As % of all permanent IT jobs advertised in England 37.50% 40.75% 41.61%
Number of salaries quoted 21,111 33,441 44,876
10th Percentile £31,250 £28,500 £28,000
25th Percentile £40,000 £37,500 £36,250
Median annual salary (50th Percentile) £54,000 £52,500 £50,000
Median % change year-on-year +2.86% +5.00% +5.26%
75th Percentile £71,250 £70,000 £67,500
90th Percentile £86,250 £86,250 £82,500
UK median annual salary £52,500 £52,000 £50,000
% change year-on-year +0.96% +4.00% +5.26%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a proportion of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Salary Trend in England

3-month moving average salary quoted in jobs citing ServiceNow in England.

Salary trend for ServiceNow in England

ServiceNow
Salary Histogram in England

Salary distribution for jobs citing ServiceNow in England over the 6 months to 13 April 2021.

Salary histogram for ServiceNow in England

ServiceNow
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the England region over the 6 months to 13 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -88 257 £62,500 -7.41% 55
South East +59 110 £52,500 +10.53% 16
Midlands +27 88 £42,500 - 11
North of England -24 59 £40,000 -15.79% 29
West Midlands +16 54 £42,500 +21.43% 10
East of England +79 47 £60,000 +84.62% 4
East Midlands +19 34 £44,500 -6.32% 1
North West -7 32 £40,000 -36.00% 17
South West +37 30 £22,500 -28.00% 5
Yorkshire 0 26 £45,000 +60.71% 9
North East -7 1 £52,000 +38.67% 3
ServiceNow
UK

For the 6 months to 13 April 2021, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ServiceNow.

1 267 (42.86%) ITIL
2 171 (27.45%) ITSM
3 165 (26.48%) Service Management
4 147 (23.60%) Microsoft
5 131 (21.03%) Microsoft 365
6 125 (20.06%) Windows
7 124 (19.90%) Active Directory
8 123 (19.74%) Azure
9 115 (18.46%) Agile Software Development
10 102 (16.37%) Service Delivery
11 99 (15.89%) Web Services
12 94 (15.09%) Finance
13 75 (12.04%) Change Management
14 74 (11.88%) SQL
14 74 (11.88%) Data Centre
15 73 (11.72%) Windows Server
15 73 (11.72%) Problem-Solving
16 71 (11.40%) XML
17 69 (11.08%) Microsoft Office
17 69 (11.08%) Linux
17 69 (11.08%) Project Management
18 66 (10.59%) CMDB
19 64 (10.27%) VMware
19 64 (10.27%) Oracle
20 62 (9.95%) JavaScript
21 61 (9.79%) AWS
22 60 (9.63%) DevOps
23 57 (9.15%) Analytical Skills
24 56 (8.99%) Security Cleared
24 56 (8.99%) SOAP

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (6.58%) SharePoint
2 24 (3.85%) Confluence
3 23 (3.69%) Skype for Business
4 19 (3.05%) MS Exchange
4 19 (3.05%) Oracle SOA Suite
5 9 (1.44%) Elasticsearch
6 5 (0.80%) WebLogic
7 4 (0.64%) Exchange Server 2010
7 4 (0.64%) IIS
7 4 (0.64%) SAS
7 4 (0.64%) WebSphere
8 3 (0.48%) Apache
8 3 (0.48%) OpenStack
8 3 (0.48%) Tomcat
9 2 (0.32%) Apache Spark
9 2 (0.32%) CMS
9 2 (0.32%) Exchange Server 2013
10 1 (0.16%) JBoss
10 1 (0.16%) Moodle
10 1 (0.16%) Totara
Applications
1 69 (11.08%) Microsoft Office
2 56 (8.99%) Microsoft Excel
3 28 (4.49%) MS Visio
4 25 (4.01%) Microsoft PowerPoint
5 10 (1.61%) Microsoft Project
6 1 (0.16%) Adobe Creative Suite
6 1 (0.16%) Chatbot
Business Applications
1 41 (6.58%) Remedy ITSM
2 9 (1.44%) Workfront
3 3 (0.48%) Maximo
4 2 (0.32%) Dynamics CRM
4 2 (0.32%) Elite 3E
4 2 (0.32%) Oracle EBS
4 2 (0.32%) SAP GTS
5 1 (0.16%) SAP HCM
5 1 (0.16%) SAP S/4HANA
Cloud Services
1 131 (21.03%) Microsoft 365
2 123 (19.74%) Azure
3 61 (9.79%) AWS
4 52 (8.35%) Azure Active Directory
4 52 (8.35%) SaaS
5 41 (6.58%) Power Platform
6 36 (5.78%) IaaS
6 36 (5.78%) PaaS
7 13 (2.09%) Mimecast
8 10 (1.61%) PowerApps
9 8 (1.28%) Cloud Computing
10 7 (1.12%) GCP
10 7 (1.12%) OpenShift
11 4 (0.64%) Dynamics 365
12 3 (0.48%) Oracle Service Cloud
12 3 (0.48%) Power Automate
12 3 (0.48%) Serverless
12 3 (0.48%) SuccessFactors
13 2 (0.32%) Google Workspace
13 2 (0.32%) Taleo
Communications & Networking
1 52 (8.35%) Firewall
2 44 (7.06%) DNS
3 37 (5.94%) VPN
4 31 (4.98%) Internet
5 25 (4.01%) Skype
6 24 (3.85%) SSL
7 23 (3.69%) SAN
8 19 (3.05%) DHCP
8 19 (3.05%) HTTP
8 19 (3.05%) TCP/IP
9 14 (2.25%) Cisco ASA
10 13 (2.09%) Wireless
11 12 (1.93%) WAN
12 10 (1.61%) LAN
13 9 (1.44%) FTP
13 9 (1.44%) IMAP
13 9 (1.44%) NAS
13 9 (1.44%) SMTP
14 7 (1.12%) Cisco ISE
15 6 (0.96%) F5 BIG-IP LTM
Database & Business Intelligence
1 50 (8.03%) SQL Server
2 27 (4.33%) Power BI
3 20 (3.21%) MySQL
4 18 (2.89%) Relational Database
5 15 (2.41%) PostgreSQL
5 15 (2.41%) Tableau
6 10 (1.61%) SQL Server Integration Services
7 9 (1.44%) MongoDB
7 9 (1.44%) SQL Server Reporting Services
8 8 (1.28%) DTS
8 8 (1.28%) SQL Server 2008
9 6 (0.96%) DB2
9 6 (0.96%) SQL Server 2014
10 5 (0.80%) Data Mining
11 3 (0.48%) BusinessObjects
11 3 (0.48%) MariaDB
11 3 (0.48%) QlikView
12 2 (0.32%) Amazon RDS
12 2 (0.32%) Oracle Database
12 2 (0.32%) Oracle Database 12c
Development Applications
1 53 (8.51%) JIRA
2 28 (4.49%) Jenkins
3 19 (3.05%) Git (software)
4 14 (2.25%) Visual Studio
5 13 (2.09%) Maven
6 9 (1.44%) Artifactory
6 9 (1.44%) Cucumber
6 9 (1.44%) Gerrit
6 9 (1.44%) GitLab
7 8 (1.28%) Atlassian Bamboo
7 8 (1.28%) SQL Server Management Studio (SSMS)
7 8 (1.28%) Team Foundation Server
8 4 (0.64%) Ant
8 4 (0.64%) MSBuild
8 4 (0.64%) TeamCity
9 3 (0.48%) Bitbucket
10 2 (0.32%) SonarQube
11 1 (0.16%) Bitbucket Server
11 1 (0.16%) WinAutomation
General
1 94 (15.09%) Finance
2 20 (3.21%) Legal
3 18 (2.89%) Banking
4 16 (2.57%) Law
5 10 (1.61%) Marketing
6 8 (1.28%) Public Sector
7 7 (1.12%) Publishing
8 6 (0.96%) Automotive
8 6 (0.96%) Billing
8 6 (0.96%) Digital Economy
9 5 (0.80%) Advertising
9 5 (0.80%) General Ledger
9 5 (0.80%) Retail
10 3 (0.48%) Games
11 2 (0.32%) Housing Association
11 2 (0.32%) Social Housing
12 1 (0.16%) International Banking
12 1 (0.16%) Investment Banking
12 1 (0.16%) Military
12 1 (0.16%) Retail Banking
Job Titles
1 113 (18.14%) Analyst
2 79 (12.68%) Consultant
3 65 (10.43%) Developer
4 52 (8.35%) ServiceNow Developer
5 37 (5.94%) ServiceNow Consultant
6 35 (5.62%) Architect
7 32 (5.14%) Support Engineer
8 30 (4.82%) Service Analyst
9 28 (4.49%) IT Engineer
10 27 (4.33%) Infrastructure Engineer
11 24 (3.85%) Support Analyst
12 23 (3.69%) Security Engineer
13 22 (3.53%) Cloud Engineer
13 22 (3.53%) Service Manager
14 21 (3.37%) Senior Consultant
15 20 (3.21%) IT Analyst
16 19 (3.05%) Administrator
17 17 (2.73%) Applications Support
17 17 (2.73%) IT Support
18 16 (2.57%) Team Leader
Libraries, Frameworks & Software Standards
1 99 (15.89%) Web Services
2 71 (11.40%) XML
3 56 (8.99%) SOAP
4 44 (7.06%) HTML
5 41 (6.58%) Elastic Stack
6 40 (6.42%) LDAP
7 34 (5.46%) REST
8 28 (4.49%) CSS
9 21 (3.37%) Ajax
10 19 (3.05%) Middleware
11 18 (2.89%) JSON
12 15 (2.41%) .NET
12 15 (2.41%) JMS
13 13 (2.09%) RESTful
13 13 (2.09%) XSLT
14 12 (1.93%) RabbitMQ
15 9 (1.44%) SAML
15 9 (1.44%) Spring
15 9 (1.44%) Spring Boot
15 9 (1.44%) YAML
Miscellaneous
1 74 (11.88%) Data Centre
2 66 (10.59%) CMDB
3 57 (9.15%) Analytical Skills
4 40 (6.42%) Enterprise Software
5 36 (5.78%) Management Information System
6 22 (3.53%) Driving Licence
7 21 (3.37%) User Experience
8 18 (2.89%) Cyberthreat
9 14 (2.25%) Self-Motivation
10 13 (2.09%) Data Structures
11 9 (1.44%) Public Cloud
11 9 (1.44%) Video Conferencing
12 6 (0.96%) IVR
13 5 (0.80%) Replication
14 4 (0.64%) Blackberry
14 4 (0.64%) Clustering
15 3 (0.48%) Greenfield Project
15 3 (0.48%) Mainframe
15 3 (0.48%) Virtual Team
16 2 (0.32%) Analytical Mindset
Operating Systems
1 125 (20.06%) Windows
2 73 (11.72%) Windows Server
3 69 (11.08%) Linux
4 51 (8.19%) Windows 10
5 42 (6.74%) Windows Server 2016
6 29 (4.65%) Windows Server 2012
6 29 (4.65%) Windows Server 2019
7 23 (3.69%) Windows 7
8 20 (3.21%) Android
9 19 (3.05%) Apple iOS
9 19 (3.05%) Red Hat Enterprise Linux
10 18 (2.89%) Unix
11 11 (1.77%) Windows Server 2008
12 9 (1.44%) CentOS
13 8 (1.28%) Windows 8
14 4 (0.64%) AIX
15 3 (0.48%) SUSE
16 2 (0.32%) Ubuntu
17 1 (0.16%) HPUX
17 1 (0.16%) Mac OS
Processes & Methodologies
1 267 (42.86%) ITIL
2 171 (27.45%) ITSM
3 165 (26.48%) Service Management
4 115 (18.46%) Agile Software Development
5 102 (16.37%) Service Delivery
6 75 (12.04%) Change Management
7 73 (11.72%) Problem-Solving
8 69 (11.08%) Project Management
9 60 (9.63%) DevOps
10 52 (8.35%) Infrastructure Engineering
10 52 (8.35%) Presales
11 51 (8.19%) Project Delivery
12 49 (7.87%) Configuration Management
13 47 (7.54%) Analytics
14 43 (6.90%) Scrum
15 42 (6.74%) Customer Requirements
15 42 (6.74%) Incident Management
16 41 (6.58%) Migration
17 40 (6.42%) Data Analysis
17 40 (6.42%) Root Cause Analysis
Programming Languages
1 74 (11.88%) SQL
2 62 (9.95%) JavaScript
3 55 (8.83%) Java
3 55 (8.83%) Python
4 54 (8.67%) PowerShell
5 40 (6.42%) Perl
6 36 (5.78%) Shell Script
7 28 (4.49%) Ruby
8 19 (3.05%) Go
9 16 (2.57%) C#
10 10 (1.61%) T-SQL
11 9 (1.44%) Bash Shell
11 9 (1.44%) Groovy
12 8 (1.28%) VB.NET
13 6 (0.96%) R
13 6 (0.96%) XPath
14 5 (0.80%) VB
15 4 (0.64%) VBA
16 3 (0.48%) PHP
17 2 (0.32%) Scala
Qualifications
1 56 (8.99%) Security Cleared
2 52 (8.35%) Degree
3 51 (8.19%) SC Cleared
4 27 (4.33%) ITIL Certification
5 20 (3.21%) Microsoft Certification
6 15 (2.41%) BPSS Clearance
6 15 (2.41%) MCSE
7 13 (2.09%) MCSA
8 12 (1.93%) CCNP
8 12 (1.93%) Cisco Certification
8 12 (1.93%) ITIL Foundation Certificate
9 11 (1.77%) CCNA
10 10 (1.61%) CISM
10 10 (1.61%) CISSP
11 9 (1.44%) CISA
12 8 (1.28%) MCP
13 7 (1.12%) Master's Degree
14 6 (0.96%) IIBA
14 6 (0.96%) MOS
15 5 (0.80%) CIMA
Quality Assurance & Compliance
1 43 (6.90%) SLA
2 36 (5.78%) COBIT
3 30 (4.82%) GRC
4 23 (3.69%) GDPR
5 20 (3.21%) QA
6 19 (3.05%) ISO/IEC 27001
7 17 (2.73%) PCI DSS
8 16 (2.57%) PMO
9 9 (1.44%) ISO/IEC 20000
10 6 (0.96%) Data Quality
11 2 (0.32%) Sarbanes-Oxley
12 1 (0.16%) NIST
System Software
1 124 (19.90%) Active Directory
2 52 (8.35%) VMware Infrastructure
3 25 (4.01%) Docker
4 22 (3.53%) Hyper-V
5 19 (3.05%) KVM
6 13 (2.09%) Firmware
7 10 (1.61%) Virtual Machines
8 9 (1.44%) Microsoft Virtual Server
8 9 (1.44%) Virtual Servers
9 5 (0.80%) BitLocker
10 4 (0.64%) LXC
10 4 (0.64%) NFS
10 4 (0.64%) VMware ESXi
10 4 (0.64%) XenApp
10 4 (0.64%) XenDesktop
11 2 (0.32%) EMC RecoverPoint
11 2 (0.32%) Snort
11 2 (0.32%) Veritas Cluster Server
11 2 (0.32%) vSphere
12 1 (0.16%) Microsoft App-V
Systems Management
1 46 (7.38%) SCCM
2 35 (5.62%) Microsoft Intune
3 23 (3.69%) Kubernetes
4 21 (3.37%) Ansible
5 20 (3.21%) Opscode Chef
5 20 (3.21%) Single Sign-On
6 19 (3.05%) CFEngine
6 19 (3.05%) Demisto
6 19 (3.05%) HP UCMDB
6 19 (3.05%) Puppet
7 16 (2.57%) Terraform
8 15 (2.41%) IBM BigFix
8 15 (2.41%) SCOM
9 12 (1.93%) SCVMM
10 10 (1.61%) Grafana
11 9 (1.44%) Kibana
11 9 (1.44%) NetBackup
12 8 (1.28%) vRealize
13 7 (1.12%) Microsoft Data Protection Manager
13 7 (1.12%) WSUS
Vendors
1 147 (23.60%) Microsoft
2 64 (10.27%) Oracle
2 64 (10.27%) VMware
3 52 (8.35%) Remedy
4 42 (6.74%) Cisco
5 41 (6.58%) BMC
6 40 (6.42%) IBM
7 39 (6.26%) HP
8 36 (5.78%) Salesforce.com
9 34 (5.46%) Citrix
10 30 (4.82%) Splunk
11 25 (4.01%) SolarWinds
12 22 (3.53%) Apple
13 21 (3.37%) SAP
14 20 (3.21%) ArcSight
15 19 (3.05%) CheckPoint
16 17 (2.73%) Blue Coat
16 17 (2.73%) McAfee
17 14 (2.25%) Atlassian
17 14 (2.25%) Veeam