Period
to 4 April 2020

The table below provides summary statistics for permanent job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 4 April 2020 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK > England
6 months to
4 Apr 2020
Same period 2019 Same period 2018
Rank 303 360 492
Rank change year-on-year +57 +132 +66
Permanent jobs citing ServiceNow 1,066 1,244 1,010
As % of all permanent jobs advertised in England 0.99% 0.91% 0.61%
As % of the Vendors category 2.39% 2.14% 1.38%
Number of salaries quoted 963 1,040 771
Median annual salary £62,500 £55,000 £49,500
Median salary % change year-on-year +13.64% +11.11% -5.71%
10th Percentile £30,000 £30,463 £26,250
90th Percentile £85,000 £80,000 £82,500
UK median annual salary £62,500 £55,000 £49,269
% change year-on-year +13.64% +11.63% -6.15%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 44,580 58,056 73,431
As % of all permanent IT jobs advertised in England 41.46% 42.25% 44.27%
Number of salaries quoted 34,336 45,028 58,420
Median annual salary £52,500 £50,000 £47,500
Median salary % change year-on-year +5.00% +5.26% -
10th Percentile £28,250 £28,000 £26,750
90th Percentile £86,123 £82,500 £77,500
UK median annual salary £50,500 £50,000 £47,500
% change year-on-year +1.00% +5.26% +5.56%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a proportion of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Salary Trend in England

3-month moving average salary quoted in jobs citing ServiceNow in England.

Salary trend for ServiceNow in England

ServiceNow
Salary Histogram in England

Salary distribution for jobs citing ServiceNow in England over the 6 months to 4 April 2020.

Salary histogram for ServiceNow in England

ServiceNow
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the England region over the 6 months to 4 April 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +21 644 £67,500 +17.39% 35
South East +11 136 £40,000 -11.11% 31
North of England +135 133 £47,000 +23.89% 17
Midlands -10 104 £42,500 -7.61% 5
North West +94 77 £62,678 +31.95% 12
West Midlands -35 65 £35,000 -23.91% 4
East Midlands +61 37 £47,500 +18.75% 1
Yorkshire +52 33 £34,250 +5.38% 4
East of England +45 26 £32,500 -13.33% 4
North East +19 23 £37,500 +42.86% 1
South West +34 16 £30,000 -29.41% 4
ServiceNow
UK

For the 6 months to 4 April 2020, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ServiceNow.

1 554 (51.97%) ITIL
2 382 (35.83%) Service Management
3 363 (34.05%) ITSM
4 270 (25.33%) Windows
5 207 (19.42%) Microsoft
6 188 (17.64%) Agile Software Development
7 187 (17.54%) JavaScript
8 176 (16.51%) Finance
9 165 (15.48%) Active Directory
10 145 (13.60%) XML
11 135 (12.66%) HTML
12 132 (12.38%) SQL
12 132 (12.38%) PowerShell
12 132 (12.38%) Windows 10
13 127 (11.91%) Azure
14 113 (10.60%) AWS
14 113 (10.60%) Office 365
15 108 (10.13%) DevOps
16 107 (10.04%) Microsoft Office
17 106 (9.94%) Degree
18 105 (9.85%) Web Services
19 102 (9.57%) Linux
19 102 (9.57%) ITIL Certification
20 100 (9.38%) Service Delivery
21 99 (9.29%) Problem-Solving
22 97 (9.10%) Oracle
23 96 (9.01%) Windows Server
24 89 (8.35%) Analytical Skills
25 84 (7.88%) SQL Server
25 84 (7.88%) Change Management

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 44 (4.13%) SharePoint
2 34 (3.19%) Confluence
3 31 (2.91%) MS Exchange
4 28 (2.63%) CMS
5 25 (2.35%) IIS
6 20 (1.88%) Skype for Business
7 15 (1.41%) Apache
7 15 (1.41%) nginx
8 9 (0.84%) Exchange Server 2007
8 9 (0.84%) Exchange Server 2013
8 9 (0.84%) Oracle Workflow
9 6 (0.56%) Tomcat
10 3 (0.28%) Apache Solr
10 3 (0.28%) Apache Spark
10 3 (0.28%) Elasticsearch
10 3 (0.28%) SAS
10 3 (0.28%) WebSphere
10 3 (0.28%) WildFly
11 2 (0.19%) SharePoint Server
12 1 (0.094%) BizTalk Server
Applications
1 107 (10.04%) Microsoft Office
2 37 (3.47%) Microsoft Excel
3 24 (2.25%) Microsoft PowerPoint
4 8 (0.75%) MS Visio
5 4 (0.38%) Microsoft Project
6 2 (0.19%) Spreadsheet
7 1 (0.094%) Acrobat
7 1 (0.094%) Adobe Creative Suite
7 1 (0.094%) Adobe Illustrator
7 1 (0.094%) InDesign
7 1 (0.094%) Photoshop
Business Applications
1 46 (4.32%) Remedy ITSM
2 25 (2.35%) Salerio
3 8 (0.75%) assyst
4 7 (0.66%) Dynamics AX
4 7 (0.66%) NetSuite
5 4 (0.38%) Dynamics CRM
5 4 (0.38%) Oracle Applications
5 4 (0.38%) Oracle CRM On Demand
6 2 (0.19%) CSG Singleview
6 2 (0.19%) Eikon
6 2 (0.19%) Oracle EBS
6 2 (0.19%) ResourceLink
6 2 (0.19%) Sage CRM
6 2 (0.19%) SAP GTS
6 2 (0.19%) thinkFolio
7 1 (0.094%) Adobe Campaign
7 1 (0.094%) Workfront
Cloud Services
1 127 (11.91%) Azure
2 113 (10.60%) AWS
2 113 (10.60%) Office 365
3 59 (5.53%) SaaS
4 27 (2.53%) IaaS
5 23 (2.16%) Azure Active Directory
6 22 (2.06%) PaaS
7 20 (1.88%) GitHub
8 12 (1.13%) Datadog
9 9 (0.84%) Cloud Computing
9 9 (0.84%) GCP
10 8 (0.75%) OneDrive
10 8 (0.75%) Power Platform
11 7 (0.66%) Amazon EC2
11 7 (0.66%) Amazon S3
11 7 (0.66%) AWS CloudFormation
11 7 (0.66%) Dynamics 365
11 7 (0.66%) Virtual Private Cloud
12 6 (0.56%) AWS CloudTrail
12 6 (0.56%) Serverless
Communications & Networking
1 63 (5.91%) VPN
2 54 (5.07%) SSL
3 42 (3.94%) Firewall
4 38 (3.56%) DNS
5 31 (2.91%) LAN
6 28 (2.63%) DHCP
6 28 (2.63%) Internet
7 27 (2.53%) HTTP
7 27 (2.53%) TCP/IP
8 25 (2.35%) Skype
9 22 (2.06%) WAN
10 20 (1.88%) Wireless
11 18 (1.69%) VoIP
12 9 (0.84%) Unified Communications
12 9 (0.84%) WebEx
13 6 (0.56%) Remote Desktop
13 6 (0.56%) SAN
13 6 (0.56%) VLAN
14 5 (0.47%) Fibre Channel
14 5 (0.47%) SMTP
Database & Business Intelligence
1 84 (7.88%) SQL Server
2 39 (3.66%) SQL Server Integration Services
3 35 (3.28%) DB2
4 32 (3.00%) SQL Server Analysis Services
5 10 (0.94%) Oracle Reports
5 10 (0.94%) SQL Server Reporting Services
6 9 (0.84%) Big Data
7 8 (0.75%) Oracle Database
7 8 (0.75%) Power BI
7 8 (0.75%) SQL Server 2008
8 7 (0.66%) Amazon RDS
9 6 (0.56%) Amazon DynamoDB
9 6 (0.56%) MongoDB
9 6 (0.56%) MySQL
9 6 (0.56%) Redis
9 6 (0.56%) SQL Server 2005
9 6 (0.56%) SQL Server 2017
10 5 (0.47%) Cosmos DB
10 5 (0.47%) PostgreSQL
10 5 (0.47%) UniData
Development Applications
1 74 (6.94%) JIRA
2 50 (4.69%) Jenkins
3 38 (3.56%) Git (software)
4 21 (1.97%) Sonatype Nexus
5 14 (1.31%) GitLab
6 13 (1.22%) Octopus Deploy
7 12 (1.13%) TeamCity
8 6 (0.56%) Artifactory
9 5 (0.47%) Atlassian Bamboo
9 5 (0.47%) Bitbucket
10 4 (0.38%) PhantomJS
10 4 (0.38%) Selenium
10 4 (0.38%) SonarQube
10 4 (0.38%) Subversion
10 4 (0.38%) Team Foundation Server
10 4 (0.38%) VersionOne
11 2 (0.19%) AdminStudio
11 2 (0.19%) MSI
11 2 (0.19%) Visual Studio
11 2 (0.19%) Visual Studio Team System
General
1 176 (16.51%) Finance
2 37 (3.47%) Banking
3 36 (3.38%) Legal
4 35 (3.28%) Retail
5 27 (2.53%) Pharmaceutical
6 23 (2.16%) Law
7 20 (1.88%) Billing
8 16 (1.50%) Marketing
9 13 (1.22%) Front Office
10 10 (0.94%) Telecoms
11 9 (0.84%) Aerospace
12 7 (0.66%) Public Sector
13 4 (0.38%) Manufacturing
14 3 (0.28%) Automotive
14 3 (0.28%) Back Office
14 3 (0.28%) Local Government
15 2 (0.19%) French Language
15 2 (0.19%) International Banking
15 2 (0.19%) Publishing
16 1 (0.094%) Games
Job Titles
1 255 (23.92%) Analyst
2 165 (15.48%) Developer
3 142 (13.32%) ServiceNow Developer
4 130 (12.20%) Support Analyst
5 123 (11.54%) Consultant
6 88 (8.26%) ServiceNow Consultant
7 74 (6.94%) Administrator
8 64 (6.00%) Technical Consultant
9 60 (5.63%) Applications Support
10 59 (5.53%) Support Engineer
11 46 (4.32%) Service Manager
12 45 (4.22%) Service Analyst
13 43 (4.03%) Desktop Support
14 41 (3.85%) Architect
15 37 (3.47%) Business Analyst
16 36 (3.38%) Service Desk Analyst
17 33 (3.10%) Junior
17 33 (3.10%) SQL Analyst
17 33 (3.10%) SQL Support Analyst
18 31 (2.91%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 145 (13.60%) XML
2 135 (12.66%) HTML
3 105 (9.85%) Web Services
4 81 (7.60%) .NET
5 75 (7.04%) CSS
6 74 (6.94%) Ajax
7 59 (5.53%) LDAP
8 58 (5.44%) AngularJS
9 39 (3.66%) SOAP
10 31 (2.91%) REST
11 29 (2.72%) Elastic Stack
12 25 (2.35%) Regular Expression
13 19 (1.78%) Sensu
14 18 (1.69%) Twitter Bootstrap
15 16 (1.50%) Node.js
16 11 (1.03%) HTML5
16 11 (1.03%) JDBC
16 11 (1.03%) ODBC
16 11 (1.03%) SAML
17 9 (0.84%) ADO
Miscellaneous
1 89 (8.35%) Analytical Skills
2 66 (6.19%) Management Information System
3 53 (4.97%) CMDB
4 35 (3.28%) Data Centre
5 32 (3.00%) AS400
5 32 (3.00%) iSeries
5 32 (3.00%) Reinsurance
6 29 (2.72%) Self-Motivation
7 28 (2.63%) Equities
7 28 (2.63%) Hybrid Cloud
8 25 (2.35%) Derivative
8 25 (2.35%) SWIFT
9 20 (1.88%) Public Cloud
10 17 (1.59%) User Experience
11 16 (1.50%) Private Cloud
11 16 (1.50%) Smartphone
12 14 (1.31%) Video Conferencing
13 13 (1.22%) Enterprise Software
14 12 (1.13%) Blackberry
15 9 (0.84%) Clustering
Operating Systems
1 270 (25.33%) Windows
2 132 (12.38%) Windows 10
3 102 (9.57%) Linux
4 96 (9.01%) Windows Server
5 79 (7.41%) Windows 7
6 76 (7.13%) Unix
7 48 (4.50%) Windows Server 2008
8 28 (2.63%) Windows Server 2016
9 27 (2.53%) Windows Server 2012
10 26 (2.44%) Android
11 24 (2.25%) Apple iOS
12 7 (0.66%) Mac OS
12 7 (0.66%) Red Hat Enterprise Linux
13 6 (0.56%) AIX
13 6 (0.56%) Windows 8
14 5 (0.47%) HPUX
14 5 (0.47%) Mac OS X
14 5 (0.47%) Solaris
15 3 (0.28%) CoreOS
15 3 (0.28%) Windows Phone
Processes & Methodologies
1 554 (51.97%) ITIL
2 382 (35.83%) Service Management
3 363 (34.05%) ITSM
4 188 (17.64%) Agile Software Development
5 108 (10.13%) DevOps
6 100 (9.38%) Service Delivery
7 99 (9.29%) Problem-Solving
8 84 (7.88%) Change Management
8 84 (7.88%) Stakeholder Management
9 81 (7.60%) Asset Management
10 68 (6.38%) Configuration Management
10 68 (6.38%) Incident Management
11 66 (6.19%) Computer Science
12 59 (5.53%) ITIL V3
12 59 (5.53%) User Acceptance Testing
13 54 (5.07%) Mentoring
14 53 (4.97%) Workflow
15 51 (4.78%) Coaching
16 50 (4.69%) Security Operations
17 49 (4.60%) Presales
Programming Languages
1 187 (17.54%) JavaScript
2 132 (12.38%) PowerShell
2 132 (12.38%) SQL
3 56 (5.25%) Java
4 34 (3.19%) Python
5 33 (3.10%) Bash Shell
6 32 (3.00%) RPG
7 31 (2.91%) C#
8 27 (2.53%) Perl
9 12 (1.13%) C++
10 11 (1.03%) PHP
11 6 (0.56%) C
12 5 (0.47%) Ruby
13 4 (0.38%) Go
13 4 (0.38%) VBA
14 3 (0.28%) TypeScript
15 1 (0.094%) VB
Qualifications
1 106 (9.94%) Degree
2 102 (9.57%) ITIL Certification
3 50 (4.69%) Computer Science Degree
4 45 (4.22%) Microsoft Certification
5 42 (3.94%) Security Cleared
6 28 (2.63%) MCP
7 27 (2.53%) ITIL Foundation Certificate
8 14 (1.31%) SC Cleared
9 13 (1.22%) CISSP
10 12 (1.13%) Cisco Certification
11 11 (1.03%) CISM
11 11 (1.03%) MCSA
11 11 (1.03%) MCSE
12 9 (0.84%) A+ Certification
13 8 (0.75%) CCNA
13 8 (0.75%) CCNP
13 8 (0.75%) CISA
14 5 (0.47%) ISEB
14 5 (0.47%) ISEB Practitioner
14 5 (0.47%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 73 (6.85%) SLA
2 18 (1.69%) QA
3 13 (1.22%) Sarbanes-Oxley
4 12 (1.13%) GDPR
5 9 (0.84%) Data Quality
6 8 (0.75%) COBIT
7 7 (0.66%) ISO/IEC 27001
8 5 (0.47%) ISO/IEC 19770
9 4 (0.38%) PMBOK
10 3 (0.28%) Cyber Essentials
10 3 (0.28%) Cyber Essentials PLUS
11 1 (0.094%) Disclosure Scotland
11 1 (0.094%) P3O
System Software
1 165 (15.48%) Active Directory
2 41 (3.85%) VMware Infrastructure
3 18 (1.69%) Docker
4 17 (1.59%) vSphere
5 14 (1.31%) Firmware
6 13 (1.22%) Hyper-V
6 13 (1.22%) vCloud
7 10 (0.94%) VMware Workstation
8 9 (0.84%) VMware ESXi
8 9 (0.84%) XenApp
9 6 (0.56%) Microsoft App-V
9 6 (0.56%) Virtual Machines
10 5 (0.47%) Xen
11 4 (0.38%) XenDesktop
12 3 (0.28%) Snort
13 2 (0.19%) NFS
13 2 (0.19%) Virtual Servers
14 1 (0.094%) Active Directory Lightweight Directory Services
Systems Management
1 61 (5.72%) SCCM
2 48 (4.50%) Nagios
2 48 (4.50%) Single Sign-On
3 41 (3.85%) Ansible
4 35 (3.28%) Kubernetes
5 28 (2.63%) SCOM
6 23 (2.16%) Microsoft Intune
6 23 (2.16%) Puppet
7 20 (1.88%) Grafana
7 20 (1.88%) Terraform
8 19 (1.78%) Automic
9 17 (1.59%) vCenter Server
10 16 (1.50%) Tivoli
11 14 (1.31%) Opscode Chef
12 12 (1.13%) AirWatch
13 11 (1.03%) HP UCMDB
14 8 (0.75%) CSIRT
14 8 (0.75%) Nessus
15 7 (0.66%) SCSM
16 6 (0.56%) Cisco CUCM
Vendors
1 207 (19.42%) Microsoft
2 97 (9.10%) Oracle
3 83 (7.79%) VMware
4 64 (6.00%) Remedy
5 50 (4.69%) Citrix
6 43 (4.03%) Splunk
7 42 (3.94%) HP
8 34 (3.19%) Apple
9 33 (3.10%) Cisco
10 30 (2.81%) IBM
11 28 (2.63%) BMC
12 27 (2.53%) Dynatrace
13 18 (1.69%) Salesforce.com
14 13 (1.22%) SolarWinds
15 12 (1.13%) CyberArk
15 12 (1.13%) SAP
16 11 (1.03%) Symantec
17 10 (0.94%) Adobe
17 10 (0.94%) Sun
18 9 (0.84%) Snow