Period
to 26 June 2019

The table below provides summary statistics for permanent job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 26 June 2019 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK > England
6 months to
26 Jun 2019
Same period 2018 Same period 2017
Rank 309 397 565
Rank change year-on-year +88 +168 +51
Permanent jobs citing ServiceNow 1,422 1,286 774
As % of all permanent IT jobs advertised in England 1.06% 0.79% 0.47%
As % of the Vendors category 2.51% 1.81% 1.07%
Number of salaries quoted 1,121 888 557
England median annual salary £55,000 £49,500 £52,500
Median salary % change year-on-year +11.11% -5.71% +5.00%
10th Percentile £31,250 £27,000 £26,750
90th Percentile £80,000 £85,000 £83,000
UK median annual salary £53,500 £49,019 £52,205
% change year-on-year +9.14% -6.10% +4.41%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 56,752 71,000 72,275
As % of all permanent IT jobs advertised in England 42.48% 43.51% 44.21%
Number of salaries quoted 43,860 55,848 58,116
England median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +5.56%
10th Percentile £27,500 £27,000 £26,250
90th Percentile £82,500 £78,750 £75,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a percentage of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow in England.

Salary trend for ServiceNow in England

ServiceNow
Salary Histogram in England

The salary distribution of IT jobs citing ServiceNow in England over the 6 months to 26 June 2019.

Salary histogram for ServiceNow in England

ServiceNow
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the England region over the 6 months to 26 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +92 802 £60,000 +9.09% 44
South East +52 262 £47,500 +5.56% 8
Midlands +39 181 £46,750 +29.86% 8
West Midlands +48 171 £46,000 +27.78% 8
North of England +18 81 £35,000 -26.32% 6
East of England +66 54 £29,000 +7.41%
North West -3 36 £52,000 +9.47% 5
South West +36 33 £31,000 -31.11% 7
Yorkshire +22 30 £32,500 -18.75%
North East +29 15 £27,500 -50.00% 1
East Midlands +30 10 £50,000 +42.86%
ServiceNow
UK

For the 6 months to 26 June 2019, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ServiceNow.

1 686 (48.24%) ITIL
2 550 (38.68%) ITSM
3 519 (36.50%) Service Management
4 304 (21.38%) Windows
5 223 (15.68%) Microsoft
6 210 (14.77%) Finance
7 205 (14.42%) JavaScript
8 184 (12.94%) Agile Software Development
9 174 (12.24%) HTML
10 171 (12.03%) SQL
11 168 (11.81%) SLA
12 165 (11.60%) Stakeholder Management
13 163 (11.46%) Active Directory
13 163 (11.46%) ITIL Certification
13 163 (11.46%) Problem-Solving
14 148 (10.41%) Microsoft Azure
15 139 (9.77%) Change Management
16 131 (9.21%) Microsoft Office
17 125 (8.79%) SCCM
18 118 (8.30%) Analytical Skills
19 117 (8.23%) Office 365
20 116 (8.16%) Linux
21 115 (8.09%) XML
22 109 (7.67%) Windows Server
23 108 (7.59%) SaaS
23 108 (7.59%) Incident Management
24 104 (7.31%) Service Delivery
25 101 (7.10%) PowerShell
26 97 (6.82%) JIRA
27 93 (6.54%) CSS

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (5.06%) SharePoint
2 30 (2.11%) MS Exchange
3 22 (1.55%) SAS
4 21 (1.48%) Confluence
5 20 (1.41%) IIS
6 16 (1.13%) BizTalk Server
7 11 (0.77%) CICS
8 7 (0.49%) Exchange Server 2010
9 6 (0.42%) Oracle SOA Suite
10 5 (0.35%) CMS
10 5 (0.35%) IBM Notes
10 5 (0.35%) Mule
10 5 (0.35%) Mule ESB
10 5 (0.35%) nginx
10 5 (0.35%) Oracle Workflow
10 5 (0.35%) SharePoint 2013
10 5 (0.35%) Skype for Business
11 4 (0.28%) Apache
11 4 (0.28%) Apache Synapse
11 4 (0.28%) Blackberry Enterprise Server
Applications
1 131 (9.21%) Microsoft Office
2 48 (3.38%) Microsoft Excel
3 32 (2.25%) Microsoft PowerPoint
4 27 (1.90%) MS Visio
5 25 (1.76%) Microsoft Project
6 5 (0.35%) Acrobat
7 2 (0.14%) Chatbot
8 1 (0.070%) Adobe Creative Suite
8 1 (0.070%) Notepad++
Business Applications
1 38 (2.67%) Remedy ITSM
2 10 (0.70%) Eloqua
2 10 (0.70%) Workfront
3 9 (0.63%) Dynamics CRM
4 8 (0.56%) iTrent
4 8 (0.56%) Salesforce.com CRM
5 5 (0.35%) Primavera
6 3 (0.21%) Postilion
7 2 (0.14%) Cisco SocialMiner
7 2 (0.14%) SAP S/4HANA
8 1 (0.070%) Eagle PACE
8 1 (0.070%) Front Arena
8 1 (0.070%) IBM Operational Decision Manager
8 1 (0.070%) Markit EDM
8 1 (0.070%) Maximo
8 1 (0.070%) NetSuite
8 1 (0.070%) Raiser's Edge
8 1 (0.070%) Sage 200
8 1 (0.070%) thinkFolio
Cloud Services
1 148 (10.41%) Microsoft Azure
2 117 (8.23%) Office 365
3 108 (7.59%) SaaS
4 92 (6.47%) Amazon AWS
5 42 (2.95%) Google Cloud Platform
6 30 (2.11%) IaaS
7 27 (1.90%) Power Platform
8 23 (1.62%) Azure Active Directory
9 17 (1.20%) OneDrive
10 15 (1.05%) PaaS
11 12 (0.84%) Slack
12 10 (0.70%) Adobe Analytics
13 8 (0.56%) Dynamics 365
13 8 (0.56%) GitHub
14 7 (0.49%) Amazon ECS
15 6 (0.42%) PowerApps
16 5 (0.35%) Apigee
16 5 (0.35%) Kong
17 3 (0.21%) G Suite
18 2 (0.14%) Mimecast
Communications & Networking
1 38 (2.67%) Firewall
2 34 (2.39%) LAN
3 33 (2.32%) VPN
4 30 (2.11%) WAN
5 28 (1.97%) Internet
6 25 (1.76%) DNS
7 21 (1.48%) TCP/IP
8 17 (1.20%) Network Security
9 16 (1.13%) Cisco ASA
9 16 (1.13%) SAN
10 15 (1.05%) WebEx
11 14 (0.98%) Cisco IOS
11 14 (0.98%) NAS
12 12 (0.84%) Wi-Fi
12 12 (0.84%) Wireless
13 9 (0.63%) FTP
13 9 (0.63%) VoIP
14 8 (0.56%) Remote Desktop
15 7 (0.49%) OSPF
15 7 (0.49%) SSL
Database & Business Intelligence
1 93 (6.54%) SQL Server
2 33 (2.32%) SQL Server 2012
3 22 (1.55%) SQL Server 2008
3 22 (1.55%) SQL Server 2014
3 22 (1.55%) SQL Server 2016
4 21 (1.48%) Power BI
5 18 (1.27%) SQL Server Integration Services
6 17 (1.20%) Relational Database
7 12 (0.84%) Data Lake
8 11 (0.77%) DB2
8 11 (0.77%) DTS
9 10 (0.70%) Hadoop
10 7 (0.49%) Data Warehouse
10 7 (0.49%) PostgreSQL
11 4 (0.28%) MySQL
11 4 (0.28%) NoSQL
12 3 (0.21%) Azure SQL Database
13 2 (0.14%) Amazon RDS
13 2 (0.14%) Oracle Database
13 2 (0.14%) Oracle Reports
Development Applications
1 97 (6.82%) JIRA
2 41 (2.88%) Jenkins
3 39 (2.74%) Team Foundation Server
4 34 (2.39%) Git (software)
5 28 (1.97%) Octopus Deploy
6 27 (1.90%) Subversion
7 26 (1.83%) Atlassian Bamboo
7 26 (1.83%) GoCD
7 26 (1.83%) IBM UrbanCode
8 20 (1.41%) Visual Studio
9 6 (0.42%) PhantomJS
10 5 (0.35%) Visual Studio Team System
11 4 (0.28%) Sonatype Nexus
12 3 (0.21%) Eclipse
12 3 (0.21%) Hudson
13 2 (0.14%) Bitbucket
13 2 (0.14%) SonarQube
13 2 (0.14%) SQL Server Management Studio (SSMS)
13 2 (0.14%) VSS/SourceSafe
13 2 (0.14%) Zephyr
General
1 210 (14.77%) Finance
2 80 (5.63%) Retail
3 38 (2.67%) Banking
4 33 (2.32%) Legal
5 26 (1.83%) Marketing
6 23 (1.62%) Pharmaceutical
7 20 (1.41%) Law
8 17 (1.20%) Telecoms
9 9 (0.63%) Investment Banking
10 8 (0.56%) Back Office
11 7 (0.49%) Automotive
12 6 (0.42%) Front Office
13 5 (0.35%) Publishing
14 4 (0.28%) Manufacturing
15 3 (0.21%) Billing
15 3 (0.21%) Financial Institution
16 1 (0.070%) French Language
16 1 (0.070%) General Ledger
16 1 (0.070%) German Language
16 1 (0.070%) Japanese Language
Job Titles
1 326 (22.93%) Analyst
2 215 (15.12%) Consultant
3 151 (10.62%) Developer
4 137 (9.63%) ServiceNow Consultant
5 125 (8.79%) ServiceNow Developer
6 120 (8.44%) Support Analyst
7 114 (8.02%) Technical Consultant
8 104 (7.31%) Architect
9 93 (6.54%) Business Analyst
10 77 (5.41%) Service Analyst
11 76 (5.34%) Applications Support
12 74 (5.20%) Support Engineer
13 62 (4.36%) Project Manager
14 47 (3.31%) Service Desk Analyst
15 45 (3.16%) IT Support
16 44 (3.09%) Service Manager
17 40 (2.81%) IT Analyst
18 37 (2.60%) IT Manager
19 36 (2.53%) Infrastructure Engineer
20 30 (2.11%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 174 (12.24%) HTML
2 115 (8.09%) XML
3 93 (6.54%) CSS
4 77 (5.41%) Web Services
5 69 (4.85%) AngularJS
6 51 (3.59%) REST
7 44 (3.09%) .NET
8 41 (2.88%) HTML5
9 38 (2.67%) SOAP
10 27 (1.90%) Elastic Stack
11 18 (1.27%) JSON
12 14 (0.98%) Middleware
13 12 (0.84%) .NET Framework
14 11 (0.77%) XSLT
15 10 (0.70%) Node.js
16 9 (0.63%) LDAP
17 8 (0.56%) SAML
18 6 (0.42%) Ajax
18 6 (0.42%) LINQ
18 6 (0.42%) Twitter Bootstrap
Miscellaneous
1 118 (8.30%) Analytical Skills
2 77 (5.41%) CMDB
2 77 (5.41%) Management Information System
3 55 (3.87%) Data Centre
4 35 (2.46%) Self-Motivation
5 32 (2.25%) User Experience
6 28 (1.97%) Blackberry
7 25 (1.76%) Clustering
8 22 (1.55%) EPoS
9 17 (1.20%) Enterprise Software
10 16 (1.13%) Driving Licence
11 14 (0.98%) iPhone
12 12 (0.84%) Public Cloud
12 12 (0.84%) Reinsurance
12 12 (0.84%) Video Conferencing
13 11 (0.77%) Mainframe
13 11 (0.77%) NHS
13 11 (0.77%) VSAM
14 10 (0.70%) Hedge funds
15 9 (0.63%) Digital Media
Operating Systems
1 304 (21.38%) Windows
2 116 (8.16%) Linux
3 109 (7.67%) Windows Server
4 90 (6.33%) Windows 10
5 71 (4.99%) Unix
6 47 (3.31%) Windows 7
7 31 (2.18%) Apple iOS
7 31 (2.18%) Windows Server 2008
8 27 (1.90%) Windows Server 2012
9 21 (1.48%) Mac OS
10 20 (1.41%) Android
11 11 (0.77%) MVS
12 7 (0.49%) Windows 2000
13 6 (0.42%) Mac OS X
14 5 (0.35%) Windows XP
15 4 (0.28%) Red Hat Enterprise Linux
16 3 (0.21%) CentOS
17 2 (0.14%) Windows 8
18 1 (0.070%) AIX
18 1 (0.070%) Windows Phone
Processes & Methodologies
1 686 (48.24%) ITIL
2 550 (38.68%) ITSM
3 519 (36.50%) Service Management
4 184 (12.94%) Agile Software Development
5 165 (11.60%) Stakeholder Management
6 163 (11.46%) Problem-Solving
7 139 (9.77%) Change Management
8 108 (7.59%) Incident Management
9 104 (7.31%) Service Delivery
10 91 (6.40%) Problem Management
11 79 (5.56%) Security Operations
12 76 (5.34%) Continuous Improvement
13 75 (5.27%) Presales
14 74 (5.20%) Asset Management
14 74 (5.20%) Project Management
15 72 (5.06%) Configuration Management
15 72 (5.06%) ITIL V3
16 70 (4.92%) DevOps
17 64 (4.50%) Process Improvement
17 64 (4.50%) Workflow
Programming Languages
1 205 (14.42%) JavaScript
2 171 (12.03%) SQL
3 101 (7.10%) PowerShell
4 56 (3.94%) Java
5 40 (2.81%) Python
6 39 (2.74%) T-SQL
7 20 (1.41%) C#
8 14 (0.98%) VB
9 13 (0.91%) COBOL
10 12 (0.84%) C
11 11 (0.77%) Bash Shell
11 11 (0.77%) JCL
11 11 (0.77%) VB.NET
12 10 (0.70%) C++
13 9 (0.63%) Go
14 5 (0.35%) Perl
14 5 (0.35%) Shell Script
14 5 (0.35%) VBA
14 5 (0.35%) VBScript
15 4 (0.28%) TypeScript
Qualifications
1 163 (11.46%) ITIL Certification
2 81 (5.70%) Degree
3 52 (3.66%) ITIL Foundation Certificate
3 52 (3.66%) Microsoft Certification
4 26 (1.83%) MCSE
4 26 (1.83%) Security Cleared
5 21 (1.48%) MCP
6 18 (1.27%) A+ Certification
7 13 (0.91%) SC Cleared
8 12 (0.84%) MCSA
9 11 (0.77%) Computer Science Degree
10 9 (0.63%) Cisco Certification
11 8 (0.56%) IIBA
12 7 (0.49%) AWS Certification
13 6 (0.42%) ISEB
13 6 (0.42%) MCITP
14 5 (0.35%) CCNA
14 5 (0.35%) CISSP
15 4 (0.28%) Network+ Certification
15 4 (0.28%) PMI Certification
Quality Assurance & Compliance
1 168 (11.81%) SLA
2 57 (4.01%) GDPR
3 16 (1.13%) PMO
4 13 (0.91%) QA
5 8 (0.56%) Sarbanes-Oxley
6 7 (0.49%) COBIT
6 7 (0.49%) Data Quality
6 7 (0.49%) ISO/IEC 27001
7 4 (0.28%) ISO 22301
7 4 (0.28%) ISO/IEC 20000
7 4 (0.28%) NIST
7 4 (0.28%) PCI DSS
8 2 (0.14%) Cyber Essentials
8 2 (0.14%) GxP
8 2 (0.14%) HIPAA
8 2 (0.14%) ITGC
System Software
1 163 (11.46%) Active Directory
2 44 (3.09%) Hyper-V
3 35 (2.46%) VMware Infrastructure
4 31 (2.18%) Docker
5 9 (0.63%) XenApp
6 6 (0.42%) Virtual Servers
6 6 (0.42%) vSphere
7 5 (0.35%) Microsoft Virtual Server
7 5 (0.35%) vCloud
7 5 (0.35%) VMware ESXi
7 5 (0.35%) XenDesktop
8 3 (0.21%) Firmware
9 2 (0.14%) BitLocker
9 2 (0.14%) iptables
10 1 (0.070%) NFS
10 1 (0.070%) Virtual Machines
10 1 (0.070%) Xen
Systems Management
1 125 (8.79%) SCCM
2 47 (3.31%) Ansible
3 42 (2.95%) Terraform
4 41 (2.88%) Puppet
5 39 (2.74%) SCOM
6 36 (2.53%) Opscode Chef
7 34 (2.39%) Tivoli
8 26 (1.83%) Consul
8 26 (1.83%) Rundeck
9 17 (1.20%) Microsoft Intune
10 14 (0.98%) Microsoft Clustering
10 14 (0.98%) Systems Management Server (SMS)
11 13 (0.91%) BMC PATROL
12 11 (0.77%) Kubernetes
12 11 (0.77%) Single Sign-On
13 10 (0.70%) Jamf Pro
13 10 (0.70%) SCOrch
13 10 (0.70%) SCVMM
13 10 (0.70%) WSUS
14 8 (0.56%) NetBackup
Vendors
1 223 (15.68%) Microsoft
2 76 (5.34%) Oracle
3 63 (4.43%) Splunk
4 54 (3.80%) Remedy
4 54 (3.80%) VMware
5 52 (3.66%) BMC
6 46 (3.23%) Cisco
7 39 (2.74%) Apple
8 38 (2.67%) HP
8 38 (2.67%) SolarWinds
9 33 (2.32%) Citrix
9 33 (2.32%) IBM
10 32 (2.25%) Dynatrace
11 26 (1.83%) Delphix
11 26 (1.83%) RedGate
12 25 (1.76%) CA
13 24 (1.69%) AppDynamics
13 24 (1.69%) Salesforce.com
13 24 (1.69%) Snow
14 22 (1.55%) Adobe