Period
to 5 December 2019

The table below provides summary statistics for permanent job vacancies advertised in England with a requirement for knowledge and experience of ServiceNow products and/or services. Included is a benchmarking guide to the salaries offered in vacancies that have cited ServiceNow over the 6 months to 5 December 2019 with a comparison to the same period in the previous 2 years.

The figures below represent the IT labour market in general and are not representative of salaries within ServiceNow.

ServiceNow
UK > England
6 months to
5 Dec 2019
Same period 2018 Same period 2017
Rank 287 401 533
Rank change year-on-year +114 +132 +25
Permanent jobs citing ServiceNow 1,409 1,174 872
As % of all permanent IT jobs advertised in England 1.13% 0.78% 0.52%
As % of the Vendors category 2.66% 1.82% 1.17%
Number of salaries quoted 1,036 769 572
England median annual salary £57,500 £50,000 £52,500
Median salary % change year-on-year +15.00% -4.76% +5.00%
10th Percentile £29,500 £27,500 £26,000
90th Percentile £80,000 £77,500 £78,750
UK median annual salary £57,500 £50,000 £52,500
% change year-on-year +15.00% -4.76% +5.00%

ServiceNow is in the Vendor Products and Services category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for knowledge or experience of vendor products and services advertised in England.

All Vendors
England
Permanent vacancies with a requirement for knowledge or experience of vendor products and services 53,012 64,530 74,351
As % of all permanent IT jobs advertised in England 42.46% 42.61% 44.24%
Number of salaries quoted 40,952 50,460 58,024
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £27,500 £27,500 £26,250
90th Percentile £83,750 £80,000 £75,675
UK median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +4.40%

ServiceNow
Job Vacancy Trend in England

Job postings citing ServiceNow as a percentage of all IT jobs advertised in England.

Job vacancy trend for ServiceNow in England

ServiceNow
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ServiceNow in England.

Salary trend for ServiceNow in England

ServiceNow
Salary Histogram in England

The salary distribution of IT jobs citing ServiceNow in England over the 6 months to 5 December 2019.

Salary histogram for ServiceNow in England

ServiceNow
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ServiceNow within the England region over the 6 months to 5 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +104 786 £65,000 +18.18% 60
South East +42 310 £43,500 -18.31% 27
North of England +85 132 £50,750 +28.16% 23
Midlands +30 115 £45,000 +25.00% 23
West Midlands -11 77 £42,500 +18.06% 19
North West +74 74 £54,000 +13.68% 9
East of England +83 45 £29,500 -32.57% 9
Yorkshire +42 39 £53,250 +52.14% 7
East Midlands +40 38 £47,500 - 4
North East +38 19 £39,087 +44.77% 7
South West +18 19 £34,000 -22.73% 7
ServiceNow
UK

For the 6 months to 5 December 2019, IT jobs citing ServiceNow also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for ServiceNow.

1 717 (50.89%) ITIL
2 436 (30.94%) Service Management
3 435 (30.87%) Windows
4 414 (29.38%) ITSM
5 360 (25.55%) Microsoft
6 317 (22.50%) Finance
7 305 (21.65%) Active Directory
8 251 (17.81%) Agile Software Development
9 221 (15.68%) SLA
10 217 (15.40%) Azure
11 205 (14.55%) Problem-Solving
12 197 (13.98%) Windows 10
13 183 (12.99%) Management Information System
14 174 (12.35%) Degree
15 171 (12.14%) Office 365
16 164 (11.64%) Microsoft Office
17 161 (11.43%) PowerShell
18 159 (11.28%) Unix
19 147 (10.43%) JavaScript
19 147 (10.43%) Incident Management
20 142 (10.08%) Linux
20 142 (10.08%) AWS
21 137 (9.72%) Information Security
22 133 (9.44%) Microsoft Certification
23 126 (8.94%) VMware
24 123 (8.73%) SQL
25 121 (8.59%) Change Management
26 120 (8.52%) Service Delivery
27 113 (8.02%) Oracle
27 113 (8.02%) Stakeholder Management

ServiceNow
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (4.19%) MS Exchange
2 48 (3.41%) SharePoint
3 34 (2.41%) Confluence
3 34 (2.41%) IIS
4 25 (1.77%) Skype for Business
5 17 (1.21%) Oracle Workflow
6 16 (1.14%) CMS
7 12 (0.85%) SharePoint 2010
8 10 (0.71%) Exchange Server 2007
9 8 (0.57%) Apache
9 8 (0.57%) nginx
10 6 (0.43%) Exchange Server 2013
11 5 (0.35%) SAS
12 4 (0.28%) WebSphere
13 2 (0.14%) CICS
13 2 (0.14%) Exchange Server 2010
13 2 (0.14%) Tomcat
13 2 (0.14%) WebLogic
14 1 (0.071%) Elasticsearch
14 1 (0.071%) IBM Notes
Applications
1 164 (11.64%) Microsoft Office
2 54 (3.83%) Microsoft Excel
3 43 (3.05%) Microsoft PowerPoint
4 6 (0.43%) Acrobat
5 4 (0.28%) Microsoft Project
6 3 (0.21%) MS Visio
7 2 (0.14%) Spreadsheet
8 1 (0.071%) 3ds Max
8 1 (0.071%) Adobe Creative Suite
8 1 (0.071%) Adobe Illustrator
8 1 (0.071%) InDesign
8 1 (0.071%) MicroStation
8 1 (0.071%) Notepad++
8 1 (0.071%) Photoshop
8 1 (0.071%) Revit
Business Applications
1 47 (3.34%) Remedy ITSM
2 15 (1.06%) Dynamics AX
3 12 (0.85%) assyst
3 12 (0.85%) Oracle EBS
4 10 (0.71%) Workfront
5 7 (0.50%) NetSuite
5 7 (0.50%) Salesforce.com CRM
6 4 (0.28%) Cisco SocialMiner
6 4 (0.28%) Dynamics CRM
6 4 (0.28%) Salerio
7 2 (0.14%) CSG Singleview
7 2 (0.14%) Dynamics NAV
7 2 (0.14%) Eikon
7 2 (0.14%) Postilion
7 2 (0.14%) Sage 200
7 2 (0.14%) Sage CRM
8 1 (0.071%) Magento
8 1 (0.071%) Oracle ERP
8 1 (0.071%) Oracle Financials
8 1 (0.071%) Siebel CRM
Cloud Services
1 217 (15.40%) Azure
2 171 (12.14%) Office 365
3 142 (10.08%) AWS
4 53 (3.76%) SaaS
5 42 (2.98%) Azure Active Directory
6 41 (2.91%) GCP
7 32 (2.27%) IaaS
8 22 (1.56%) Cloud Computing
9 19 (1.35%) PaaS
10 18 (1.28%) OneDrive
11 12 (0.85%) Amazon EC2
11 12 (0.85%) Amazon S3
12 11 (0.78%) AWS CloudFormation
12 11 (0.78%) Dynamics 365
12 11 (0.78%) Virtual Private Cloud
13 10 (0.71%) GitHub
14 9 (0.64%) Azure Data Factory
15 6 (0.43%) AWS CloudTrail
15 6 (0.43%) AWS Lambda
15 6 (0.43%) Serverless
Communications & Networking
1 102 (7.24%) DNS
2 84 (5.96%) DHCP
3 55 (3.90%) Firewall
4 54 (3.83%) VPN
5 39 (2.77%) LAN
6 38 (2.70%) WAN
7 34 (2.41%) DMZ
8 33 (2.34%) Wireless
9 32 (2.27%) Internet
10 30 (2.13%) Skype
11 29 (2.06%) Network Security
12 23 (1.63%) SSL
13 21 (1.49%) TCP/IP
14 18 (1.28%) SAN
15 13 (0.92%) NAS
16 12 (0.85%) BGP
16 12 (0.85%) Intranet
16 12 (0.85%) OSPF
16 12 (0.85%) VoIP
17 11 (0.78%) EIGRP
Database & Business Intelligence
1 80 (5.68%) SQL Server
2 33 (2.34%) SQL Server Integration Services
3 24 (1.70%) Big Data
3 24 (1.70%) SQL Server 2005
3 24 (1.70%) SQL Server 2017
3 24 (1.70%) SQL Server Reporting Services
4 13 (0.92%) NoSQL
5 12 (0.85%) Amazon RDS
6 11 (0.78%) MySQL
7 9 (0.64%) Cosmos DB
7 9 (0.64%) DB2
8 8 (0.57%) Oracle Database
9 7 (0.50%) Amazon DynamoDB
9 7 (0.50%) SQL Server 2008
9 7 (0.50%) SQL Server Analysis Services
10 6 (0.43%) Oracle Reports
10 6 (0.43%) Redis
11 5 (0.35%) Azure SQL Database
11 5 (0.35%) Relational Database
11 5 (0.35%) UniData
Development Applications
1 68 (4.83%) JIRA
2 61 (4.33%) Jenkins
3 41 (2.91%) Git (software)
4 22 (1.56%) Octopus Deploy
5 20 (1.42%) PhantomJS
6 15 (1.06%) Atlassian Bamboo
6 15 (1.06%) IBM UrbanCode
6 15 (1.06%) Sonatype Nexus
6 15 (1.06%) Subversion
6 15 (1.06%) Team Foundation Server
7 14 (0.99%) GoCD
8 13 (0.92%) TeamCity
9 12 (0.85%) GitLab
10 6 (0.43%) Artifactory
11 5 (0.35%) Maven
12 4 (0.28%) Selenium
12 4 (0.28%) Visual Studio
12 4 (0.28%) VSS/SourceSafe
13 3 (0.21%) Bitbucket
14 2 (0.14%) Eclipse
General
1 317 (22.50%) Finance
2 73 (5.18%) Retail
3 55 (3.90%) Law
4 51 (3.62%) Banking
5 36 (2.56%) Legal
6 31 (2.20%) Pharmaceutical
7 19 (1.35%) Marketing
8 16 (1.14%) Billing
9 14 (0.99%) Aerospace
10 13 (0.92%) Front Office
11 12 (0.85%) Public Sector
12 11 (0.78%) Telecoms
13 8 (0.57%) Investment Banking
14 7 (0.50%) Manufacturing
14 7 (0.50%) Publishing
15 6 (0.43%) Local Government
16 5 (0.35%) Advertising
17 3 (0.21%) Electronics
17 3 (0.21%) Financial Institution
17 3 (0.21%) Hebrew Language
Job Titles
1 333 (23.63%) Analyst
2 144 (10.22%) Developer
3 134 (9.51%) ServiceNow Developer
4 119 (8.45%) Service Analyst
5 117 (8.30%) Consultant
6 108 (7.67%) Support Analyst
7 102 (7.24%) Support Engineer
8 86 (6.10%) Service Desk Analyst
9 76 (5.39%) ServiceNow Consultant
10 75 (5.32%) Service Manager
11 63 (4.47%) 2nd Line Support
11 63 (4.47%) Administrator
12 57 (4.05%) Architect
13 56 (3.97%) Technical Consultant
14 51 (3.62%) Applications Support
15 49 (3.48%) Business Analyst
15 49 (3.48%) IT Manager
16 47 (3.34%) IT Analyst
17 38 (2.70%) Desktop Support
18 34 (2.41%) Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 102 (7.24%) HTML
2 90 (6.39%) XML
3 76 (5.39%) Web Services
4 55 (3.90%) LDAP
5 43 (3.05%) AngularJS
6 32 (2.27%) .NET
7 28 (1.99%) CSS
7 28 (1.99%) Node.js
8 24 (1.70%) Kafka
9 22 (1.56%) Ajax
10 19 (1.35%) SOAP
11 18 (1.28%) Elastic Stack
12 15 (1.06%) REST
13 9 (0.64%) ADO
14 8 (0.57%) Twitter Bootstrap
15 4 (0.28%) JSON
15 4 (0.28%) Regular Expression
16 3 (0.21%) Middleware
16 3 (0.21%) Natural Language Processing
16 3 (0.21%) SailPoint
Miscellaneous
1 183 (12.99%) Management Information System
2 75 (5.32%) Data Centre
3 69 (4.90%) CMDB
4 65 (4.61%) Analytical Skills
5 55 (3.90%) Self-Motivation
6 48 (3.41%) User Experience
7 40 (2.84%) Video Conferencing
8 34 (2.41%) Public Cloud
9 25 (1.77%) Blackberry
10 22 (1.56%) Private Cloud
11 21 (1.49%) Clustering
12 20 (1.42%) Smartphone
13 18 (1.28%) Hybrid Cloud
14 16 (1.14%) Replication
15 13 (0.92%) Security Operations Centre
16 12 (0.85%) Wiki
17 10 (0.71%) EPoS
18 9 (0.64%) Enterprise Software
19 8 (0.57%) NHS
19 8 (0.57%) Reinsurance
Operating Systems
1 435 (30.87%) Windows
2 197 (13.98%) Windows 10
3 159 (11.28%) Unix
4 142 (10.08%) Linux
5 105 (7.45%) Windows 7
6 88 (6.25%) Windows Server
7 64 (4.54%) Solaris
8 53 (3.76%) Apple iOS
9 45 (3.19%) Android
10 29 (2.06%) Windows Server 2012
11 26 (1.85%) Windows Server 2008
12 17 (1.21%) Windows 8
13 12 (0.85%) Mac OS
14 9 (0.64%) Red Hat Enterprise Linux
15 6 (0.43%) Mac OS X
16 5 (0.35%) AIX
16 5 (0.35%) HPUX
17 4 (0.28%) CentOS
18 2 (0.14%) MVS
18 2 (0.14%) Windows XP
Processes & Methodologies
1 717 (50.89%) ITIL
2 436 (30.94%) Service Management
3 414 (29.38%) ITSM
4 251 (17.81%) Agile Software Development
5 205 (14.55%) Problem-Solving
6 147 (10.43%) Incident Management
7 137 (9.72%) Information Security
8 121 (8.59%) Change Management
9 120 (8.52%) Service Delivery
10 113 (8.02%) Stakeholder Management
11 107 (7.59%) DevOps
12 105 (7.45%) Problem Management
13 104 (7.38%) Continuous Improvement
14 103 (7.31%) Configuration Management
15 90 (6.39%) Security Operations
15 90 (6.39%) Ticket Management
16 88 (6.25%) Coaching
17 79 (5.61%) Mentoring
18 67 (4.76%) Analytics
18 67 (4.76%) ITIL V3
Programming Languages
1 161 (11.43%) PowerShell
2 147 (10.43%) JavaScript
3 123 (8.73%) SQL
4 75 (5.32%) Java
5 66 (4.68%) Bash Shell
6 48 (3.41%) C
7 42 (2.98%) Python
8 26 (1.85%) Perl
9 25 (1.77%) C#
10 20 (1.42%) C++
10 20 (1.42%) Go
11 19 (1.35%) PHP
12 14 (0.99%) Ruby
13 7 (0.50%) RPG
14 4 (0.28%) T-SQL
15 3 (0.21%) BeanShell
15 3 (0.21%) Shell Script
15 3 (0.21%) VBScript
16 2 (0.14%) COBOL
16 2 (0.14%) JCL
Qualifications
1 174 (12.35%) Degree
2 133 (9.44%) Microsoft Certification
3 109 (7.74%) MCP
4 106 (7.52%) ITIL Certification
5 42 (2.98%) ITIL Foundation Certificate
6 35 (2.48%) MCSE
7 34 (2.41%) Cisco Certification
7 34 (2.41%) MCSA
8 26 (1.85%) Security Cleared
9 24 (1.70%) RHCE
10 21 (1.49%) CISSP
11 20 (1.42%) CCNA
11 20 (1.42%) CCNP
12 19 (1.35%) A+ Certification
13 16 (1.14%) Computer Science Degree
14 14 (0.99%) CISM
15 12 (0.85%) SC Cleared
16 8 (0.57%) JNCIP
17 7 (0.50%) CCSE
17 7 (0.50%) JNCIE
Quality Assurance & Compliance
1 221 (15.68%) SLA
2 21 (1.49%) ISO/IEC 27001
3 20 (1.42%) QA
4 16 (1.14%) Cyber Essentials
4 16 (1.14%) GDPR
5 13 (0.92%) Cyber Essentials PLUS
6 8 (0.57%) COBIT
6 8 (0.57%) Data Quality
7 7 (0.50%) PMO
8 3 (0.21%) ISO/IEC 20000
9 2 (0.14%) ISO 9001
9 2 (0.14%) NIST
9 2 (0.14%) Sarbanes-Oxley
10 1 (0.071%) GxP
10 1 (0.071%) ITGC
10 1 (0.071%) P3O
System Software
1 305 (21.65%) Active Directory
2 79 (5.61%) Firmware
3 70 (4.97%) VMware Infrastructure
4 27 (1.92%) Hyper-V
5 26 (1.85%) Docker
5 26 (1.85%) NFS
6 22 (1.56%) vCloud
6 22 (1.56%) XenApp
7 20 (1.42%) vSphere
8 12 (0.85%) VMware Workstation
9 9 (0.64%) VMware ESXi
10 8 (0.57%) Virtual Machines
10 8 (0.57%) Virtual Servers
11 7 (0.50%) Microsoft Virtual Server
11 7 (0.50%) XenDesktop
12 5 (0.35%) BitLocker
12 5 (0.35%) Xen
13 4 (0.28%) iptables
13 4 (0.28%) Microsoft App-V
14 3 (0.21%) IAG
Systems Management
1 82 (5.82%) Ansible
1 82 (5.82%) SCCM
2 51 (3.62%) Puppet
3 46 (3.26%) Terraform
4 45 (3.19%) Opscode Chef
5 40 (2.84%) Microsoft Intune
6 39 (2.77%) Kubernetes
7 34 (2.41%) Single Sign-On
8 31 (2.20%) vCenter Server
9 24 (1.70%) Tivoli
10 18 (1.28%) Data Guard
11 17 (1.21%) SCOM
12 15 (1.06%) Backup Exec
12 15 (1.06%) Nagios
13 14 (0.99%) Consul
13 14 (0.99%) Rundeck
13 14 (0.99%) WSUS
14 12 (0.85%) NetBackup
15 10 (0.71%) Microsoft Data Protection Manager
15 10 (0.71%) Systems Management Server (SMS)
Vendors
1 360 (25.55%) Microsoft
2 126 (8.94%) VMware
3 113 (8.02%) Oracle
3 113 (8.02%) Splunk
4 77 (5.46%) Remedy
5 64 (4.54%) Citrix
6 60 (4.26%) Cisco
7 48 (3.41%) Apple
8 37 (2.63%) HP
9 34 (2.41%) BMC
9 34 (2.41%) Dynatrace
10 33 (2.34%) Salesforce.com
11 32 (2.27%) Symantec
12 29 (2.06%) AppDynamics
12 29 (2.06%) iManage
13 24 (1.70%) Google
14 23 (1.63%) Palo Alto
15 22 (1.56%) CheckPoint
16 20 (1.42%) CyberArk
17 19 (1.35%) SolarWinds