2nd Line Support Job Trends in Essex

Second Line Support
East of England > Essex

The median Second Line Support salary in Essex is £32,500 per year, according to job vacancies posted during the 6 months leading to 31 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
31 Dec 2025
Same period 2024 Same period 2023
Rank 52 46 45
Rank change year-on-year -6 -1 +14
Permanent jobs requiring a 2nd Line Support 11 5 6
As % of all permanent jobs in Essex 1.50% 1.08% 1.46%
As % of the Job Titles category 1.73% 1.18% 1.55%
Number of salaries quoted 11 5 6
10th Percentile £26,250 £24,900 -
25th Percentile £28,125 £26,250 £36,250
Median annual salary (50th Percentile) £32,500 £31,000 £37,500
Median % change year-on-year +4.84% -17.33% +7.14%
75th Percentile £41,500 £32,000 £39,313
90th Percentile - £36,050 £39,875
East of England median annual salary £33,500 £32,000 £34,000
% change year-on-year +4.69% -5.88% +4.62%

All Permanent IT Job Roles
Essex

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Essex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Essex with a recognized job title 635 423 388
% of permanent jobs with a recognized job title 86.39% 90.97% 94.63%
Number of salaries quoted 381 199 300
10th Percentile £26,750 £24,800 £25,000
25th Percentile £30,000 £35,000 £36,250
Median annual salary (50th Percentile) £45,000 £50,000 £54,500
Median % change year-on-year -10.00% -8.26% +9.00%
75th Percentile £60,000 £65,000 £73,375
90th Percentile £75,000 £77,100 £85,125
East of England median annual salary £50,000 £52,500 £52,500
% change year-on-year -4.76% - -

2nd Line Support
Job Vacancy Trend in Essex

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in Essex.

2nd Line Support job vacancy trend in Essex

2nd Line Support
Salary Trend in Essex

Salary distribution trend for 2nd Line Support job vacancies in Essex.

Salary distribution trend for 2nd Line Support job vacancies in Essex

2nd Line Support
Salary Histogram in Essex

Salary distribution for jobs citing 2nd Line Support in Essex over the 6 months to 31 December 2025.

Salary histogram for 2nd Line Support in Essex

2nd Line Support
Job Locations in Essex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Essex region over the 6 months to 31 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Basildon - 4 £41,000 -
Chelmsford -7 3 £32,500 +11.11%
Billericay +1 1 £30,000 -3.23%
2nd Line Support
East of England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Essex

For the 6 months to 31 December 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Essex region featuring 2nd Line Support in the job title.

1 10 (90.91%) Active Directory
1 10 (90.91%) Azure
1 10 (90.91%) Microsoft
1 10 (90.91%) Microsoft 365
1 10 (90.91%) Windows
1 10 (90.91%) Windows Server
2 7 (63.64%) Microsoft Exchange
2 7 (63.64%) Microsoft Intune
2 7 (63.64%) Service Delivery
2 7 (63.64%) SharePoint
2 7 (63.64%) TCP/IP
3 4 (36.36%) Azure Certification
3 4 (36.36%) Customer Service
3 4 (36.36%) DHCP
3 4 (36.36%) DNS
3 4 (36.36%) Entra ID
3 4 (36.36%) ITIL
3 4 (36.36%) ITIL Foundation Certificate
3 4 (36.36%) Remote Monitoring and Management
3 4 (36.36%) Technical Leadership
3 4 (36.36%) VPN
3 4 (36.36%) Windows 10
4 3 (27.27%) Amazon RDS
4 3 (27.27%) Asset Management
4 3 (27.27%) Cost Reduction
4 3 (27.27%) Cybersecurity
4 3 (27.27%) Firewall
4 3 (27.27%) Hardware Maintenance
4 3 (27.27%) OneDrive
4 3 (27.27%) Patch Management

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Essex by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 7 (63.64%) Microsoft Exchange
1 7 (63.64%) SharePoint
Cloud Services
1 10 (90.91%) Azure
1 10 (90.91%) Microsoft 365
2 4 (36.36%) Entra ID
3 3 (27.27%) OneDrive
Communications & Networking
1 7 (63.64%) TCP/IP
2 4 (36.36%) DHCP
2 4 (36.36%) DNS
2 4 (36.36%) VPN
3 3 (27.27%) Firewall
3 3 (27.27%) VoIP
Database & Business Intelligence
1 3 (27.27%) Amazon RDS
General
1 4 (36.36%) Social Skills
Operating Systems
1 10 (90.91%) Windows
1 10 (90.91%) Windows Server
2 4 (36.36%) Windows 10
3 3 (27.27%) Windows Server 2019
Processes & Methodologies
1 7 (63.64%) Service Delivery
2 4 (36.36%) Customer Service
2 4 (36.36%) ITIL
2 4 (36.36%) Remote Monitoring and Management
2 4 (36.36%) Technical Leadership
3 3 (27.27%) Asset Management
3 3 (27.27%) Cost Reduction
3 3 (27.27%) Cybersecurity
3 3 (27.27%) Hardware Maintenance
3 3 (27.27%) Patch Management
Qualifications
1 4 (36.36%) Azure Certification
1 4 (36.36%) ITIL Foundation Certificate
System Software
1 10 (90.91%) Active Directory
2 3 (27.27%) VMware Infrastructure
Systems Management
1 7 (63.64%) Microsoft Intune
Vendors
1 10 (90.91%) Microsoft
2 3 (27.27%) VMware