Period
to 21 November 2017

The median annual salary for a Support Analyst was £40,000 in advertised job vacancies in Essex during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 42 35 29
Rank change year-on-year -7 -6 +5
Permanent jobs requiring a Support Analyst 72 126 167
As % of all permanent IT jobs advertised in Essex 5.12% 5.94% 6.37%
As % of the Job Titles category 5.40% 6.40% 6.70%
Number of salaries quoted 63 100 132
Essex median annual salary £40,000 £37,000 £35,000
Median salary % change year-on-year +8.11% +5.71% +12.90%
10th Percentile £21,000 £27,430 £21,250
90th Percentile £45,000 £40,475 £48,750
East of England median annual salary £32,500 £30,000 £30,500
% change year-on-year +8.33% -1.64% +1.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Essex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Essex
Permanent vacancies in Essex with a recognized job title 1334 1968 2491
% of permanent IT jobs with a recognized job title 94.95% 92.83% 94.97%
Number of salaries quoted 1138 1517 1845
Essex median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -5.88%
10th Percentile £23,000 £26,250 £22,500
90th Percentile £65,000 £67,500 £65,291
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

Support Analyst
Job Vacancy Trend in Essex

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Essex.

Job vacancy trend for Support Analyst in Essex

Support Analyst
Salary Trend in Essex

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Essex.

Salary trend for Support Analyst in Essex

Support Analyst
Salary Histogram in Essex

The salary distribution of IT jobs citing Support Analyst in Essex over the 6 months to 21 November 2017.

Salary histogram for Support Analyst in Essex

Support Analyst
Job Locations in Essex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Essex region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Colchester -3 21 £42,500 +21.43%
Chelmsford -21 20 £35,000 -5.41%
Epping - 3 £40,000 -
Brentwood +26 2 £25,500 +34.21%
Southend-on-Sea +15 2 £41,000 +32.26%
Braintree - 2 £31,500 -
Basildon - 1 £30,000 -
Waltham Abbey - 1 £25,000 -
Saffron Walden - 1 £19,000 -
Support Analyst
East of England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Essex

For the 6 months to 21 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Essex region featuring Support Analyst in the job title.

1 32 (44.44%) SQL
2 28 (38.89%) Finance
3 21 (29.17%) ITIL
4 18 (25.00%) SAP
5 16 (22.22%) Windows
6 15 (20.83%) Microsoft Excel
7 14 (19.44%) Microsoft Office
8 13 (18.06%) SAP FI
9 12 (16.67%) SAP CO
9 12 (16.67%) SAP FI/CO
9 12 (16.67%) VBA
10 11 (15.28%) IIS
10 11 (15.28%) ERP
11 10 (13.89%) Microsoft
11 10 (13.89%) Change Management
11 10 (13.89%) Validation
12 9 (12.50%) E-Commerce
12 9 (12.50%) SLA
12 9 (12.50%) Analytical Skills
13 8 (11.11%) Dynatrace
13 8 (11.11%) Splunk
13 8 (11.11%) Active Directory
14 7 (9.72%) SQL Server
15 6 (8.33%) SoapUI
15 6 (8.33%) Windows Server
15 6 (8.33%) Process Improvement
15 6 (8.33%) Root Cause Analysis
15 6 (8.33%) vSphere
15 6 (8.33%) SOAP
15 6 (8.33%) XML

Support Analyst Skill Set
Co-occurring IT Skills in Essex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (15.28%) IIS
2 6 (8.33%) Apache
3 3 (4.17%) JBoss
4 2 (2.78%) Blackberry Enterprise Server
4 2 (2.78%) MS Exchange
5 1 (1.39%) SharePoint
5 1 (1.39%) Skype for Business
Applications
1 15 (20.83%) Microsoft Excel
2 14 (19.44%) Microsoft Office
3 1 (1.39%) Microsoft PowerPoint
Business Applications
1 13 (18.06%) SAP FI
2 12 (16.67%) SAP CO
2 12 (16.67%) SAP FI/CO
3 6 (8.33%) SAP MM
4 3 (4.17%) SAP PP
4 3 (4.17%) SessionCam
5 1 (1.39%) SAP ERP
5 1 (1.39%) SAP PM
5 1 (1.39%) SAP SD
Cloud Services
1 3 (4.17%) Google Analytics
1 3 (4.17%) Office 365
2 2 (2.78%) Microsoft Azure
3 1 (1.39%) Mimecast
3 1 (1.39%) SaaS
Communications & Networking
1 2 (2.78%) WebEx
2 1 (1.39%) Cisco ASA
2 1 (1.39%) Firewall
2 1 (1.39%) LAN
2 1 (1.39%) Network Security
2 1 (1.39%) VLAN
2 1 (1.39%) WAN
2 1 (1.39%) Wi-Fi
Database & Business Intelligence
1 7 (9.72%) SQL Server
2 5 (6.94%) SQL Server 2008
3 3 (4.17%) Crystal Reports
3 3 (4.17%) Data Warehouse
3 3 (4.17%) MySQL
3 3 (4.17%) SQL Server 2012
3 3 (4.17%) SQL Server 2014
3 3 (4.17%) SQL Server Reporting Services
4 2 (2.78%) QlikView
4 2 (2.78%) SAP HANA
5 1 (1.39%) Informix
Development Applications
1 6 (8.33%) SoapUI
2 2 (2.78%) MSI
General
1 28 (38.89%) Finance
2 3 (4.17%) Legal
3 2 (2.78%) Back Office
4 1 (1.39%) French Language
4 1 (1.39%) Games
4 1 (1.39%) Law
4 1 (1.39%) Manufacturing
Libraries, Frameworks & Software Standards
1 6 (8.33%) SOAP
1 6 (8.33%) XML
2 4 (5.56%) .NET
3 2 (2.78%) EDI
3 2 (2.78%) XMPP
4 1 (1.39%) Web Services
Miscellaneous
1 9 (12.50%) Analytical Skills
2 2 (2.78%) Blackberry
2 2 (2.78%) Driving Licence
2 2 (2.78%) Handset
3 1 (1.39%) iPad
3 1 (1.39%) iPhone
3 1 (1.39%) Virtual Team
Operating Systems
1 16 (22.22%) Windows
2 6 (8.33%) Windows Server
3 4 (5.56%) Windows 7
4 3 (4.17%) Android
4 3 (4.17%) Windows 8
4 3 (4.17%) Windows Server 2008
4 3 (4.17%) Windows Vista
5 2 (2.78%) Windows Server 2012
6 1 (1.39%) Windows 10
Processes & Methodologies
1 21 (29.17%) ITIL
2 11 (15.28%) ERP
3 10 (13.89%) Change Management
3 10 (13.89%) Validation
4 9 (12.50%) E-Commerce
5 6 (8.33%) Process Improvement
5 6 (8.33%) Root Cause Analysis
5 6 (8.33%) User Acceptance Testing
6 5 (6.94%) Procure-to-Pay
6 5 (6.94%) Workflow
7 4 (5.56%) Document Management
7 4 (5.56%) Problem Management
8 3 (4.17%) Analytics
8 3 (4.17%) Continuous Integration
8 3 (4.17%) DevOps
8 3 (4.17%) SOA
8 3 (4.17%) Web Analytics
9 2 (2.78%) ITIL V3
9 2 (2.78%) Performance Metrics
9 2 (2.78%) Security Patching
Programming Languages
1 32 (44.44%) SQL
2 12 (16.67%) VBA
3 3 (4.17%) Java
3 3 (4.17%) JavaScript
3 3 (4.17%) PowerShell
3 3 (4.17%) T-SQL
4 1 (1.39%) Korn
Qualifications
1 3 (4.17%) CCA
2 1 (1.39%) CCNA
2 1 (1.39%) CCNP
2 1 (1.39%) Cisco Certification
2 1 (1.39%) ITIL Certification
2 1 (1.39%) ITIL Foundation Certificate
2 1 (1.39%) MCP
2 1 (1.39%) SC Cleared
2 1 (1.39%) Security Cleared
Quality Assurance & Compliance
1 9 (12.50%) SLA
System Software
1 8 (11.11%) Active Directory
2 6 (8.33%) vSphere
3 2 (2.78%) Microsoft App-V
4 1 (1.39%) Hyper-V
Systems Management
1 3 (4.17%) Puppet
1 3 (4.17%) SCCM
1 3 (4.17%) SCOM
2 1 (1.39%) SolarWinds Orion
Vendors
1 18 (25.00%) SAP
2 10 (13.89%) Microsoft
3 8 (11.11%) Dynatrace
3 8 (11.11%) Splunk
4 5 (6.94%) Citrix
5 3 (4.17%) Capita
5 3 (4.17%) Cisco
5 3 (4.17%) Google
5 3 (4.17%) MicroStrategy
5 3 (4.17%) Software AG
5 3 (4.17%) Thunderhead
5 3 (4.17%) webMethods
6 2 (2.78%) Mitel
6 2 (2.78%) Red Box
6 2 (2.78%) VMware
7 1 (1.39%) CheckPoint
7 1 (1.39%) iManage
7 1 (1.39%) SolarWinds