Customer Service Jobs in Gateshead

Customer Service
Tyne and Wear > Gateshead

The following table provides summary statistics for permanent job vacancies advertised in Gateshead with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 5 - 4
Rank change year-on-year - - +2
Permanent jobs citing Customer Service 9 0 3
As % of all permanent jobs advertised in Gateshead 20.93% - 12.50%
As % of the Processes & Methodologies category 30.00% - 18.75%
Number of salaries quoted 9 0 3
10th Percentile £20,910 - £25,650
25th Percentile £22,938 - £25,875
Median annual salary (50th Percentile) £32,500 - £27,500
75th Percentile £34,500 - £31,000
90th Percentile £35,350 - £32,350
Tyne and Wear median annual salary £32,000 £41,750 £27,375
% change year-on-year -23.35% +52.51% -11.69%

All Process and Methodology Skills
Gateshead

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Gateshead with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 30 48 16
As % of all permanent jobs advertised in Gateshead 69.77% 92.31% 66.67%
Number of salaries quoted 27 8 10
10th Percentile £24,925 £23,600 £22,150
25th Percentile £26,500 £25,063 £23,250
Median annual salary (50th Percentile) £37,500 £34,000 £29,500
Median % change year-on-year +10.29% +15.25% -34.44%
75th Percentile £48,438 £56,875 £36,563
90th Percentile £59,700 £80,500 £45,750
Tyne and Wear median annual salary £50,000 £52,500 £47,500
% change year-on-year -4.76% +10.53% +5.56%

Customer Service
Job Vacancy Trend in Gateshead

Job postings citing Customer Service as a proportion of all IT jobs advertised in Gateshead.

Job vacancy trend for Customer Service in Gateshead

Customer Service
Salary Trend in Gateshead

3-month moving average salary quoted in jobs citing Customer Service in Gateshead.

Salary trend for Customer Service in Gateshead

Customer Service
Salary Histogram in Gateshead

Salary distribution for jobs citing Customer Service in Gateshead over the 6 months to 29 April 2024.

Salary histogram for Customer Service in Gateshead

Customer Service
Co-occurring Skills and Capabilities in Gateshead by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (11.11%) Microsoft Exchange
1 1 (11.11%) SharePoint
Applications
1 3 (33.33%) Microsoft Office
2 1 (11.11%) Microsoft Excel
Cloud Services
1 4 (44.44%) Microsoft 365
2 3 (33.33%) Azure
3 1 (11.11%) Entra ID
Communications & Networking
1 2 (22.22%) Network Security
2 1 (11.11%) Firewall
2 1 (11.11%) VoIP
Database & Business Intelligence
1 1 (11.11%) SQL Server
General
1 9 (100.00%) Social Skills
2 4 (44.44%) Inclusion and Diversity
Job Titles
1 4 (44.44%) Lead
1 4 (44.44%) Team Leader
2 3 (33.33%) Help Desk Technician
2 3 (33.33%) IT Technician
3 2 (22.22%) Service Desk Team Leader
4 1 (11.11%) 2nd Line Engineer
4 1 (11.11%) Help Desk Assistant
4 1 (11.11%) Help Desk Support
4 1 (11.11%) Help Desk Team Lead
4 1 (11.11%) IT Support
4 1 (11.11%) IT Support Specialist
4 1 (11.11%) Senior
4 1 (11.11%) Senior IT Technician
4 1 (11.11%) Senior Technician
4 1 (11.11%) Support Assistant
4 1 (11.11%) Support Specialist
4 1 (11.11%) Technical Leader
4 1 (11.11%) Technical Team Leader
Miscellaneous
1 2 (22.22%) iPhone
1 2 (22.22%) Self-Motivation
2 1 (11.11%) Driving Licence
2 1 (11.11%) Management Information System
Operating Systems
1 3 (33.33%) Windows
2 2 (22.22%) Windows 10
3 1 (11.11%) Windows Server
3 1 (11.11%) Windows Server 2016
Processes & Methodologies
1 6 (66.67%) Problem-Solving
2 4 (44.44%) Collaborative Working
2 4 (44.44%) Incident Management
2 4 (44.44%) ITIL
3 2 (22.22%) Computer Science
3 2 (22.22%) CRM
3 2 (22.22%) Document Management
3 2 (22.22%) Email Management
3 2 (22.22%) Escalation Management
3 2 (22.22%) Issue Tracking
3 2 (22.22%) Major Incident Management
3 2 (22.22%) Process Management
3 2 (22.22%) Project Management
3 2 (22.22%) Quality Management
3 2 (22.22%) Resource Management
3 2 (22.22%) Service Delivery
3 2 (22.22%) Service Management
3 2 (22.22%) Trend Analysis
4 1 (11.11%) CAFM
4 1 (11.11%) Deadline-Driven
Quality Assurance & Compliance
1 5 (55.56%) SLA
System Software
1 4 (44.44%) Active Directory
2 1 (11.11%) VMware Infrastructure
Vendors
1 7 (77.78%) Microsoft
2 3 (33.33%) Cisco
3 2 (22.22%) Nexthink
3 2 (22.22%) ServiceNow
4 1 (11.11%) VMware