2nd Line Support Jobs in Glasgow

Second Line Support
Scotland > Glasgow

The median Second Line Support salary in Glasgow is £26,400 per year according to job vacancies posted during the 6 months to 6 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 213 109 120
Rank change year-on-year -104 +11 -18
Permanent jobs requiring a 2nd Line Support 18 16 3
As % of all permanent jobs advertised in Glasgow 0.45% 1.02% 0.19%
As % of the Job Titles category 0.46% 1.19% 0.19%
Number of salaries quoted 14 16 3
10th Percentile - - £31,400
25th Percentile £25,200 £23,000 £33,875
Median annual salary (50th Percentile) £26,400 £24,000 £38,000
Median % change year-on-year +10.00% -36.84% +58.33%
75th Percentile £29,500 £26,000 -
90th Percentile £29,850 - -
Scotland median annual salary £28,900 £25,250 £25,750
% change year-on-year +14.46% -1.94% -9.65%

All Permanent IT Job Vacancies
Glasgow

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Glasgow. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Glasgow with a recognized job title 3,904 1,347 1,587
% of permanent jobs with a recognized job title 98.04% 85.91% 98.02%
Number of salaries quoted 844 679 889
10th Percentile £31,250 £32,500 £28,650
25th Percentile £41,250 £41,250 £36,750
Median annual salary (50th Percentile) £52,500 £55,000 £48,000
Median % change year-on-year -4.55% +14.58% +1.05%
75th Percentile £65,000 £68,500 £62,500
90th Percentile £78,525 £75,250 £75,000
Scotland median annual salary £52,500 £57,000 £52,500
% change year-on-year -7.89% +8.57% +10.53%

2nd Line Support
Job Vacancy Trend in Glasgow

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for 2nd Line Support in Glasgow

2nd Line Support
Salary Trend in Glasgow

3-month moving average salary quoted in jobs citing 2nd Line Support in Glasgow.

Salary trend for 2nd Line Support in Glasgow

2nd Line Support
Salary Histogram in Glasgow

Salary distribution for jobs citing 2nd Line Support in Glasgow over the 6 months to 6 May 2024.

Salary histogram for 2nd Line Support in Glasgow

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Glasgow

For the 6 months to 6 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Glasgow region featuring 2nd Line Support in the job title.

1 17 (94.44%) Active Directory
2 13 (72.22%) Windows
3 10 (55.56%) Security Cleared
4 9 (50.00%) Microsoft
5 8 (44.44%) DV Cleared
5 8 (44.44%) Windows Server
5 8 (44.44%) Infrastructure Engineering
6 5 (27.78%) Social Skills
6 5 (27.78%) Customer Service
6 5 (27.78%) Windows 10
6 5 (27.78%) vSphere
6 5 (27.78%) McAfee ePO
6 5 (27.78%) VMware Infrastructure
6 5 (27.78%) VMware
6 5 (27.78%) ITIL
6 5 (27.78%) McAfee
6 5 (27.78%) SharePoint
7 4 (22.22%) Microsoft Exchange
7 4 (22.22%) Microsoft Office
7 4 (22.22%) Microsoft Certification
7 4 (22.22%) A+ Certification
7 4 (22.22%) MCDST
7 4 (22.22%) Incident Management
7 4 (22.22%) Degree
7 4 (22.22%) Azure
7 4 (22.22%) Continuous Improvement
7 4 (22.22%) Microsoft 365
7 4 (22.22%) Microsoft Intune
7 4 (22.22%) Mobile Device Management
7 4 (22.22%) Entra ID

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (27.78%) SharePoint
2 4 (22.22%) Microsoft Exchange
Applications
1 4 (22.22%) Microsoft Office
Cloud Services
1 4 (22.22%) Azure
1 4 (22.22%) Entra ID
1 4 (22.22%) Microsoft 365
Communications & Networking
1 4 (22.22%) Remote Desktop
Development Applications
1 1 (5.56%) JIRA
General
1 5 (27.78%) Social Skills
Libraries, Frameworks & Software Standards
1 1 (5.56%) JSON
1 1 (5.56%) XML
Miscellaneous
1 1 (5.56%) Driving Licence
1 1 (5.56%) Mainframe
1 1 (5.56%) Virtual Team
Operating Systems
1 13 (72.22%) Windows
2 8 (44.44%) Windows Server
3 5 (27.78%) Windows 10
4 1 (5.56%) Windows Server 2019
Processes & Methodologies
1 8 (44.44%) Infrastructure Engineering
2 5 (27.78%) Customer Service
2 5 (27.78%) ITIL
3 4 (22.22%) Continuous Improvement
3 4 (22.22%) Incident Management
3 4 (22.22%) Mobile Device Management
3 4 (22.22%) Proactive Maintenance
4 1 (5.56%) Business Intelligence
4 1 (5.56%) Collaborative Working
4 1 (5.56%) Supplier Management
Programming Languages
1 1 (5.56%) SQL
Qualifications
1 10 (55.56%) Security Cleared
2 8 (44.44%) DV Cleared
3 4 (22.22%) A+ Certification
3 4 (22.22%) Degree
3 4 (22.22%) MCDST
3 4 (22.22%) Microsoft Certification
System Software
1 17 (94.44%) Active Directory
2 5 (27.78%) VMware Infrastructure
2 5 (27.78%) vSphere
Systems Management
1 5 (27.78%) McAfee ePO
2 4 (22.22%) Microsoft Intune
3 1 (5.56%) WSUS
Vendors
1 9 (50.00%) Microsoft
2 5 (27.78%) McAfee
2 5 (27.78%) VMware
3 1 (5.56%) Cisco
3 1 (5.56%) Juniper
3 1 (5.56%) NetApp
3 1 (5.56%) Oracle
3 1 (5.56%) Splunk