Period
to 23 July 2017

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Scotland during the 6 months to 23 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK > Scotland
6 months to
23 Jul 2017
Same period 2016 Same period 2015
Rank 204 210 215
Rank change year-on-year +6 +5 -2
Permanent jobs requiring a 2nd Line Support 13 23 26
As % of all permanent IT jobs advertised in Scotland 0.25% 0.40% 0.41%
As % of the Job Titles category 0.26% 0.41% 0.43%
Number of salaries quoted 8 17 19
Scotland median annual salary £25,000 £24,000 £26,000
Median salary % change year-on-year +4.17% -7.69% -4.15%
10th Percentile £21,975 £20,000 £19,000
90th Percentile £26,869 £39,250 £32,500
UK median annual salary £27,000 £26,500 £26,000
% change year-on-year +1.89% +1.92% +1.96%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Scotland. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Scotland
Permanent job vacancies with a job title containing a recognized job role 4965 5544 6062
As % of all permanent IT job vacancies advertised in Scotland 95.10% 95.59% 95.60%
Number of salaries quoted 3118 3340 3826
Scotland median annual salary £42,500 £43,500 £42,500
Median salary % change year-on-year -2.30% +2.35% +4.94%
10th Percentile £27,500 £26,250 £26,250
90th Percentile £67,500 £65,000 £62,500
UK median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

2nd Line Support
Job Vacancy Trend in Scotland

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Scotland.

Job vacancy trend for 2nd Line Support in Scotland

2nd Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Scotland.

Salary trend for 2nd Line Support in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 6 months to 23 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +20 6 £25,000 - 1
Edinburgh +10 2 £27,730 -26.05%
North Lanarkshire +2 1 - - 2
East Ayrshire - 1 £20,000 -
Dundee - 1 - -
Clackmannanshire - 1 - -
Fife - 1 £26,000 -
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 23 July 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring 2nd Line Support in the job title.

1 10 (76.92%) Windows
2 8 (61.54%) Microsoft
3 7 (53.85%) LAN
3 7 (53.85%) WAN
4 6 (46.15%) Windows Server 2008
5 5 (38.46%) SQL
5 5 (38.46%) Windows Server 2003
6 4 (30.77%) Active Directory
6 4 (30.77%) Telecoms
6 4 (30.77%) Finance
6 4 (30.77%) VB
6 4 (30.77%) SQL Server
6 4 (30.77%) C#
6 4 (30.77%) C++
6 4 (30.77%) Java
6 4 (30.77%) ODBC
6 4 (30.77%) Windows 2000
6 4 (30.77%) Degree
6 4 (30.77%) WFM
6 4 (30.77%) Computer Science
6 4 (30.77%) Customer Engagement
6 4 (30.77%) Windows 7
6 4 (30.77%) Banking
6 4 (30.77%) Retail
6 4 (30.77%) Software Engineering
6 4 (30.77%) Big Data
6 4 (30.77%) Verint
6 4 (30.77%) Analytics
6 4 (30.77%) Numerate Degree
7 3 (23.08%) Windows 10

2nd Line Support Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (15.38%) Exchange Server 2010
1 2 (15.38%) MS Exchange
2 1 (7.69%) Exchange Server 2003
2 1 (7.69%) Exchange Server 2007
2 1 (7.69%) Exchange Server 2013
2 1 (7.69%) SharePoint
2 1 (7.69%) SharePoint 2010
Applications
1 2 (15.38%) Microsoft Office
Cloud Services
1 2 (15.38%) Office 365
Communications & Networking
1 7 (53.85%) LAN
1 7 (53.85%) WAN
2 2 (15.38%) TCP/IP
3 1 (7.69%) DHCP
3 1 (7.69%) DNS
3 1 (7.69%) Firewall
3 1 (7.69%) Internet
3 1 (7.69%) Intranet
3 1 (7.69%) IP Telephony
3 1 (7.69%) Skype
3 1 (7.69%) VLAN
3 1 (7.69%) VPN
Database & Business Intelligence
1 4 (30.77%) Big Data
1 4 (30.77%) SQL Server
General
1 4 (30.77%) Banking
1 4 (30.77%) Finance
1 4 (30.77%) Retail
1 4 (30.77%) Telecoms
2 1 (7.69%) Legal
Libraries, Frameworks & Software Standards
1 4 (30.77%) ODBC
Miscellaneous
1 4 (30.77%) Computer Science
2 1 (7.69%) Smartphone
2 1 (7.69%) User Experience
Operating Systems
1 10 (76.92%) Windows
2 6 (46.15%) Windows Server 2008
3 5 (38.46%) Windows Server 2003
4 4 (30.77%) Windows 2000
4 4 (30.77%) Windows 7
5 3 (23.08%) Windows 10
6 2 (15.38%) Windows Server
6 2 (15.38%) Windows Server 2012
7 1 (7.69%) Windows 8
Processes & Methodologies
1 4 (30.77%) Analytics
1 4 (30.77%) Customer Engagement
1 4 (30.77%) Software Engineering
1 4 (30.77%) WFM
2 1 (7.69%) ITIL
2 1 (7.69%) Stakeholder Management
2 1 (7.69%) Time Management
Programming Languages
1 5 (38.46%) SQL
2 4 (30.77%) C#
2 4 (30.77%) C++
2 4 (30.77%) Java
2 4 (30.77%) VB
Qualifications
1 4 (30.77%) Degree
1 4 (30.77%) Numerate Degree
2 1 (7.69%) HND
2 1 (7.69%) MCSA
2 1 (7.69%) Microsoft Certification
System Software
1 4 (30.77%) Active Directory
2 2 (15.38%) VMware Infrastructure
3 1 (7.69%) Hyper-V
3 1 (7.69%) Virtual Desktop
3 1 (7.69%) Virtual Servers
3 1 (7.69%) VMware ESXi
Systems Management
1 1 (7.69%) SCCM
1 1 (7.69%) SCOM
Vendors
1 8 (61.54%) Microsoft
2 4 (30.77%) Verint
3 2 (15.38%) VMware
4 1 (7.69%) Cisco
4 1 (7.69%) iManage
Glasgow, Lanarkshire
HAYS INFORMATION TECHNOLOGY
Salary: DOE
Posted: 2 days ago