The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Scotland during the 3 months to 30 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
UK / Scotland
3 months to
30 Apr 2017
Same period 2016 Same period 2015
Rank 135 150 150
Rank change year-on-year +15 0  
Permanent jobs requiring a 2nd Line Support 7 10 10
As % of all permanent IT jobs advertised in Scotland 0.30% 0.35% 0.32%
As % of the Job Titles category 0.31% 0.37% 0.33%
Number of salaries quoted 4 8 7
Median salary £25,000 £28,750 £24,000
Median salary % change year-on-year -13.04% +19.79%  
UK excluding London median salary £25,500 £25,500 £24,500
% change year-on-year - +4.08%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Scotland. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Scotland
Permanent job vacancies with a job title containing a recognized job role 2241 2734 3013
As % of all permanent IT job vacancies advertised in Scotland 95.28% 95.16% 95.74%
Number of salaries quoted 1398 1694 1887
Median salary £41,250 £45,000 £42,500
Median salary % change year-on-year -8.33% +5.88%  
90% offered a salary of more than £29,000 £28,500 £27,500
10% offered a salary of more than £67,500 £60,000 £61,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in Scotland

The job posting trend of jobs advertised in Scotland that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Scotland

2nd Line Support
Salary Trend in Scotland

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Scotland.

Salary trend for 2nd Line Support in Scotland

2nd Line Support
Job Locations in Scotland

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Scotland region over the 3 months to 30 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Glasgow +19 5 £25,000 -23.07% 1
Edinburgh +2 1 - - 1
Clackmannanshire - 1 - -
2nd Line Support
UK

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Scotland

For the 6 months to 30 April 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Scotland region featuring 2nd Line Support in the job title.

1 18 (78.26%) Windows
2 17 (73.91%) Windows Server 2008
3 15 (65.22%) Microsoft
4 13 (56.52%) Active Directory
5 11 (47.83%) Windows Server
6 10 (43.48%) LAN
7 9 (39.13%) SCCM
8 8 (34.78%) VPN
8 8 (34.78%) Windows Server 2003
8 8 (34.78%) Windows Server 2012
9 7 (30.43%) Windows 7
9 7 (30.43%) WAN
9 7 (30.43%) Microsoft Office
10 6 (26.09%) MS Exchange
11 5 (21.74%) SQL Server
11 5 (21.74%) SQL
11 5 (21.74%) Computer Science
11 5 (21.74%) Degree
11 5 (21.74%) Skype
12 4 (17.39%) Analytics
12 4 (17.39%) Windows 10
12 4 (17.39%) Customer Engagement
12 4 (17.39%) Exchange Server 2010
12 4 (17.39%) Big Data
12 4 (17.39%) Verint
12 4 (17.39%) WFM
12 4 (17.39%) Banking
12 4 (17.39%) Retail
12 4 (17.39%) Software Engineering
12 4 (17.39%) Fat Client

2nd Line Support Skill Set
Co-occurring IT Skills in Scotland by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (26.09%) MS Exchange
2 4 (17.39%) Exchange Server 2010
Applications
1 7 (30.43%) Microsoft Office
Business Applications
1 1 (4.35%) Dynamics AX
1 1 (4.35%) Fishtalk
1 1 (4.35%) Q-Pulse
Cloud Services
1 3 (13.04%) Office 365
2 1 (4.35%) Azure Active Directory
2 1 (4.35%) Microsoft Azure
2 1 (4.35%) SaaS
Communications & Networking
1 10 (43.48%) LAN
2 8 (34.78%) VPN
3 7 (30.43%) WAN
4 5 (21.74%) Skype
5 3 (13.04%) TCP/IP
6 2 (8.70%) Firewall
7 1 (4.35%) DHCP
7 1 (4.35%) DNS
Database & Business Intelligence
1 5 (21.74%) SQL Server
2 4 (17.39%) Big Data
General
1 4 (17.39%) Banking
1 4 (17.39%) Finance
1 4 (17.39%) Retail
1 4 (17.39%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (17.39%) ODBC
Miscellaneous
1 5 (21.74%) Computer Science
2 4 (17.39%) Fat Client
2 4 (17.39%) Thin Client
3 3 (13.04%) Driving Licence
4 1 (4.35%) EPoS
4 1 (4.35%) iPhone
4 1 (4.35%) Management Information System
4 1 (4.35%) Smartphone
4 1 (4.35%) User Experience
Operating Systems
1 18 (78.26%) Windows
2 17 (73.91%) Windows Server 2008
3 11 (47.83%) Windows Server
4 8 (34.78%) Windows Server 2003
4 8 (34.78%) Windows Server 2012
5 7 (30.43%) Windows 7
6 4 (17.39%) Windows 10
6 4 (17.39%) Windows 2000
6 4 (17.39%) Windows XP
7 2 (8.70%) Android
8 1 (4.35%) Windows Mobile
Processes & Methodologies
1 4 (17.39%) Analytics
1 4 (17.39%) Customer Engagement
1 4 (17.39%) Software Engineering
1 4 (17.39%) WFM
2 3 (13.04%) ITIL
3 1 (4.35%) Asset Management
3 1 (4.35%) Business Analysis
3 1 (4.35%) Change Management
3 1 (4.35%) Compliance Management
3 1 (4.35%) Migration
3 1 (4.35%) Multi-Factor Authentication
3 1 (4.35%) Service Management
3 1 (4.35%) Time Management
Programming Languages
1 5 (21.74%) SQL
2 4 (17.39%) C#
2 4 (17.39%) C++
2 4 (17.39%) Java
2 4 (17.39%) VB
Qualifications
1 5 (21.74%) Degree
2 3 (13.04%) Microsoft Certification
3 2 (8.70%) MCSA
4 1 (4.35%) SC Cleared
4 1 (4.35%) Security Cleared
Quality Assurance & Compliance
1 2 (8.70%) Disclosure Scotland
2 1 (4.35%) SLA
System Software
1 13 (56.52%) Active Directory
2 4 (17.39%) Terminal Services
3 3 (13.04%) VMware Infrastructure
4 1 (4.35%) Hyper-V
4 1 (4.35%) Virtual Servers
4 1 (4.35%) VMware ESXi
Systems Management
1 9 (39.13%) SCCM
2 4 (17.39%) DameWare
3 1 (4.35%) SCOM
Vendors
1 15 (65.22%) Microsoft
2 4 (17.39%) Verint
2 4 (17.39%) VMware
3 1 (4.35%) Apple
Glasgow, Lanarkshire
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £22,000 to £27,000 per annum
Posted: 4 days ago
Edinburgh, Midlothian
Sanderson
Posted: 18 days ago