Period
to 20 July 2017

The median annual salary for a Service Desk Analyst was £19,000 in advertised job vacancies in Gloucestershire during the 6 months to 20 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
South West > Gloucestershire
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 134 142 134
Rank change year-on-year +8 -8 -7
Permanent jobs requiring a Service Desk Analyst 11 14 18
As % of all permanent IT jobs advertised in Gloucestershire 0.65% 0.67% 0.87%
As % of the Job Titles category 0.67% 0.69% 0.90%
Number of salaries quoted 11 14 20
Gloucestershire median annual salary £19,000 £27,000 £24,000
Median salary % change year-on-year -29.63% +12.50% +10.34%
10th Percentile £17,750 £18,050 £20,750
90th Percentile £28,250 £29,400 £27,000
South West median annual salary £24,500 £22,500 £21,750
% change year-on-year +8.89% +3.45% -1.14%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Gloucestershire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Gloucestershire
Permanent job vacancies with a job title containing a recognized job role 1642 2040 1998
As % of all permanent IT job vacancies advertised in Gloucestershire 96.47% 97.24% 96.71%
Number of salaries quoted 1330 1500 1626
Gloucestershire median annual salary £42,000 £42,500 £40,000
Median salary % change year-on-year -1.18% +6.25% +5.26%
10th Percentile £25,250 £25,500 £25,000
90th Percentile £63,750 £65,000 £63,750
South West median annual salary £40,000 £40,000 £38,000
% change year-on-year - +5.26% +1.33%

Service Desk Analyst
Job Vacancy Trend in Gloucestershire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Gloucestershire.

Job vacancy trend for Service Desk Analyst in Gloucestershire

Service Desk Analyst
Salary Trend in Gloucestershire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Gloucestershire.

Salary trend for Service Desk Analyst in Gloucestershire

Service Desk Analyst
Job Locations in Gloucestershire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the Gloucestershire region over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cheltenham +16 6 £18,500 +2.78% 2
Cinderford - 3 £26,500 -
Gloucester 0 1 £27,000 +28.57% 3
Service Desk Analyst
South West

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Gloucestershire

For the 6 months to 20 July 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Gloucestershire region featuring Service Desk Analyst in the job title.

1 11 (100.00%) Microsoft
2 10 (90.91%) Windows
3 9 (81.82%) Microsoft Office
4 6 (54.55%) SLA
4 6 (54.55%) Windows 7
5 5 (45.45%) Analytical Skills
5 5 (45.45%) Handset
5 5 (45.45%) Smartphone
6 4 (36.36%) Business Development
6 4 (36.36%) VMware
6 4 (36.36%) Active Directory
6 4 (36.36%) Office 365
7 3 (27.27%) Windows Server 2012
7 3 (27.27%) Vulnerability Management
7 3 (27.27%) Skype
7 3 (27.27%) Finance
7 3 (27.27%) Intel
7 3 (27.27%) Citrix
7 3 (27.27%) Lotus
7 3 (27.27%) Thin Client
7 3 (27.27%) Symantec
7 3 (27.27%) Norton AntiVirus
7 3 (27.27%) IBM Notes
7 3 (27.27%) DHCP
7 3 (27.27%) WSUS
7 3 (27.27%) Fat Client
7 3 (27.27%) VMware Infrastructure
7 3 (27.27%) Windows Server 2008
7 3 (27.27%) XenApp
7 3 (27.27%) XenDesktop

Service Desk Analyst Skill Set
Co-occurring IT Skills in Gloucestershire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (27.27%) IBM Notes
Applications
1 9 (81.82%) Microsoft Office
Cloud Services
1 4 (36.36%) Office 365
Communications & Networking
1 3 (27.27%) DHCP
1 3 (27.27%) Skype
General
1 3 (27.27%) Finance
2 1 (9.09%) French Language
2 1 (9.09%) Italian Language
2 1 (9.09%) Spanish Language
Miscellaneous
1 5 (45.45%) Analytical Skills
1 5 (45.45%) Handset
1 5 (45.45%) Smartphone
2 3 (27.27%) Fat Client
2 3 (27.27%) Thin Client
Operating Systems
1 10 (90.91%) Windows
2 6 (54.55%) Windows 7
3 3 (27.27%) Windows Server 2008
3 3 (27.27%) Windows Server 2012
Processes & Methodologies
1 4 (36.36%) Business Development
2 3 (27.27%) Vulnerability Management
3 1 (9.09%) System Testing
Qualifications
1 1 (9.09%) Degree
1 1 (9.09%) MOS
Quality Assurance & Compliance
1 6 (54.55%) SLA
System Software
1 4 (36.36%) Active Directory
2 3 (27.27%) VMware Infrastructure
2 3 (27.27%) XenApp
2 3 (27.27%) XenDesktop
Systems Management
1 3 (27.27%) Norton AntiVirus
1 3 (27.27%) WSUS
2 1 (9.09%) SCCM
Vendors
1 11 (100.00%) Microsoft
2 4 (36.36%) VMware
3 3 (27.27%) Citrix
3 3 (27.27%) Intel
3 3 (27.27%) Lotus
3 3 (27.27%) Symantec
Gloucester, Gloucestershire
ANSON MCCADE
Salary: £40,000-£55,000
Posted: Yesterday
Gloucester, Gloucestershire
ANSON MCCADE
Salary: £30,000 - £45,000
Posted: Yesterday
Cheltenham
CPS Group Limited
Salary: £18000 - £20000 per annum + Additional Benefits
Posted: 14 days ago
Cheltenham
CPS Group Limited
Salary: £17000 - £20000 per annum + Additional Benefits
Posted: 13 days ago
Gloucester, Gloucestershire
CGI
Salary: £25000 - £30000 per annum
Posted: 15 days ago