The median annual salary for a Service Desk Analyst was £25,000 in advertised job vacancies in the South West during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England / South West
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 201 203 208
Rank change year-on-year +2 +5  
Permanent jobs requiring a Service Desk Analyst 41 35 43
As % of all permanent IT jobs advertised in the South West 0.77% 0.67% 0.72%
As % of the Job Titles category 0.79% 0.68% 0.74%
Number of salaries quoted 40 34 34
Median salary £25,000 £21,000 £21,750
Median salary % change year-on-year +19.04% -3.44%  
90% offered a salary of more than £18,400 £19,000 £20,000
10% offered a salary of more than £27,550 £28,000 £25,700
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South West
Permanent job vacancies with a job title containing a recognized job role 5162 5111 5787
As % of all permanent IT job vacancies advertised in the South West 97.08% 97.59% 97.13%
Number of salaries quoted 4287 4330 4876
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £55,648 £55,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Analyst
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the South West

Service Desk Analyst
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the South West.

Salary trend for Service Desk Analyst in the South West

Service Desk Analyst
Salary Histogram in the South West

The salary distribution of IT jobs citing Service Desk Analyst in the South West over the 3 months to 27 June 2017.

Salary histogram for Service Desk Analyst in the South West

Service Desk Analyst
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the South West region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall -4 10 £18,500 -9.75%
Bristol -33 10 £26,000 +4.00% 2
Somerset +8 9 £25,500 +34.21%
Wiltshire -2 6 £25,500 -3.77%
Gloucestershire -3 5 £26,500 +47.22% 2
Dorset - 1 £22,500 - 1
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 27 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring Service Desk Analyst in the job title.

1 69 (78.41%) Microsoft
2 44 (50.00%) Active Directory
3 42 (47.73%) Microsoft Office
4 41 (46.59%) Windows
5 23 (26.14%) ITIL
5 23 (26.14%) MS Exchange
6 22 (25.00%) Citrix
7 18 (20.45%) Office 365
7 18 (20.45%) LAN
7 18 (20.45%) WAN
7 18 (20.45%) Degree
8 17 (19.32%) Finance
9 15 (17.05%) VMware
10 14 (15.91%) Wi-Fi
10 14 (15.91%) TCP/IP
11 13 (14.77%) .NET
11 13 (14.77%) SQL Server
11 13 (14.77%) Service Management
11 13 (14.77%) VMware Infrastructure
11 13 (14.77%) Analytical Skills
12 12 (13.64%) SQL
13 11 (12.50%) C#
13 11 (12.50%) ASP.NET
13 11 (12.50%) jQuery
13 11 (12.50%) MVC
13 11 (12.50%) Web Development
14 10 (11.36%) Driving Licence
15 9 (10.23%) Remote Desktop
15 9 (10.23%) VPN
15 9 (10.23%) SLA

Service Desk Analyst Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (26.14%) MS Exchange
2 5 (5.68%) Blackberry Enterprise Server
3 3 (3.41%) IBM Notes
3 3 (3.41%) IIS
3 3 (3.41%) SharePoint
Applications
1 42 (47.73%) Microsoft Office
2 7 (7.95%) Microsoft PowerPoint
3 6 (6.82%) Microsoft Excel
4 3 (3.41%) MS Visio
Business Applications
1 2 (2.27%) SAP Oil and Gas
Cloud Services
1 18 (20.45%) Office 365
2 8 (9.09%) Microsoft Azure
3 1 (1.14%) Amazon AWS
3 1 (1.14%) Mimecast
Communications & Networking
1 18 (20.45%) LAN
1 18 (20.45%) WAN
2 14 (15.91%) TCP/IP
2 14 (15.91%) Wi-Fi
3 9 (10.23%) Remote Desktop
3 9 (10.23%) VPN
4 8 (9.09%) Firewall
4 8 (9.09%) PBX
4 8 (9.09%) VoIP
5 5 (5.68%) DHCP
6 3 (3.41%) Skype
7 2 (2.27%) DNS
8 1 (1.14%) ADSL
8 1 (1.14%) Broadband
8 1 (1.14%) FTP
8 1 (1.14%) HTTP
8 1 (1.14%) HTTPS
8 1 (1.14%) LDAP
8 1 (1.14%) SMTP
8 1 (1.14%) SSL
Database & Business Intelligence
1 13 (14.77%) SQL Server
2 2 (2.27%) Relational Database
General
1 17 (19.32%) Finance
2 5 (5.68%) Front Office
2 5 (5.68%) Legal
3 4 (4.55%) Telecoms
4 2 (2.27%) Advertising
4 2 (2.27%) Electronics
4 2 (2.27%) Manufacturing
4 2 (2.27%) Marketing
4 2 (2.27%) Retail
5 1 (1.14%) Back Office
5 1 (1.14%) French Language
5 1 (1.14%) Italian Language
5 1 (1.14%) Spanish Language
Libraries, Frameworks & Software Standards
1 13 (14.77%) .NET
2 11 (12.50%) ASP.NET
2 11 (12.50%) jQuery
Miscellaneous
1 13 (14.77%) Analytical Skills
2 10 (11.36%) Driving Licence
3 5 (5.68%) Blackberry
3 5 (5.68%) Fat Client
3 5 (5.68%) Thin Client
4 4 (4.55%) Smartphone
5 2 (2.27%) Handset
6 1 (1.14%) Management Information System
6 1 (1.14%) Social Media
6 1 (1.14%) Social Network
Operating Systems
1 41 (46.59%) Windows
2 8 (9.09%) Windows 7
3 5 (5.68%) Windows Server
3 5 (5.68%) Windows Server 2008
4 3 (3.41%) Windows Server 2012
5 2 (2.27%) Windows 8
6 1 (1.14%) Apple iOS
6 1 (1.14%) Linux
6 1 (1.14%) Mac OS
6 1 (1.14%) Mac OS X
6 1 (1.14%) Windows 10
6 1 (1.14%) Windows Phone
6 1 (1.14%) Windows XP
Processes & Methodologies
1 23 (26.14%) ITIL
2 13 (14.77%) Service Management
3 11 (12.50%) MVC
3 11 (12.50%) Web Development
4 8 (9.09%) Service Delivery
4 8 (9.09%) Trend Analysis
5 6 (6.82%) Incident Management
6 4 (4.55%) Coaching
6 4 (4.55%) Service Desk Management
6 4 (4.55%) Ticket Management
6 4 (4.55%) Wealth Management
7 3 (3.41%) Agile Software Development
7 3 (3.41%) Asset Management
7 3 (3.41%) Customer Requirements
7 3 (3.41%) IT Asset Management
7 3 (3.41%) Vulnerability Management
8 2 (2.27%) Business Intelligence
8 2 (2.27%) Digital Marketing
8 2 (2.27%) Process Improvement
8 2 (2.27%) Programme Management
Programming Languages
1 12 (13.64%) SQL
2 11 (12.50%) C#
3 1 (1.14%) PowerShell
Qualifications
1 18 (20.45%) Degree
2 9 (10.23%) ITIL Certification
3 8 (9.09%) A+ Certification
3 8 (9.09%) MCP
3 8 (9.09%) Network+ Certification
4 1 (1.14%) MOS
4 1 (1.14%) Security Cleared
Quality Assurance & Compliance
1 9 (10.23%) SLA
2 1 (1.14%) ISO/IEC 27001
System Software
1 44 (50.00%) Active Directory
2 13 (14.77%) VMware Infrastructure
3 5 (5.68%) XenApp
4 3 (3.41%) Hyper-V
4 3 (3.41%) XenDesktop
5 2 (2.27%) Terminal Server
6 1 (1.14%) Virtual Desktop
Systems Management
1 3 (3.41%) Norton AntiVirus
1 3 (3.41%) WSUS
2 2 (2.27%) SCCM
3 1 (1.14%) SCSM
Vendors
1 69 (78.41%) Microsoft
2 22 (25.00%) Citrix
3 15 (17.05%) VMware
4 8 (9.09%) WatchGuard
5 7 (7.95%) Symantec
6 3 (3.41%) Intel
6 3 (3.41%) Lotus
7 2 (2.27%) Dell
7 2 (2.27%) HP
7 2 (2.27%) SAP
8 1 (1.14%) Adobe
8 1 (1.14%) Apple
8 1 (1.14%) Cisco
8 1 (1.14%) Dell KACE
8 1 (1.14%) Mitel
8 1 (1.14%) MobileIron
8 1 (1.14%) Red Box
8 1 (1.14%) Salesforce.com
Gloucestershire
Herefordshire Housing Limited
Posted: 13 hours ago
Cheltenham, Gloucestershire
CPS Group UK
Salary: £17000 - £20000 per annum + Additional Benefits
Posted: 6 days ago
Bristol, Avon
Bluetownonline
Salary: Competitive
Posted: 4 days ago
Bournemouth, Dorset
Bluetownonline
Salary: £18000 - £20000 per annum + Bonus + Benefits
Posted: 4 days ago