Period
to 21 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Hampshire with a requirement for Service Desk Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Desk Management over the 6 months to 21 January 2018 with a comparison to the same period in the previous 2 years.

Service Desk Management
South East > Hampshire
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 246 244 274
Rank change year-on-year -2 +30 +7
Permanent jobs citing Service Desk Management 21 8 3
As % of all permanent IT jobs advertised in Hampshire 0.31% 0.13% 0.043%
As % of the Processes & Methodologies category 0.35% 0.15% 0.049%
Number of salaries quoted 14 7 3
Hampshire median annual salary £47,500 £42,500 £20,000
Median salary % change year-on-year +11.76% +112.50% -6.98%
South East median annual salary £47,500 £42,500 £45,000
% change year-on-year +11.76% -5.56% +62.16%

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hampshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hampshire
Permanent vacancies with a requirement for process or methodology skills 5,937 5,417 6,093
As % of all permanent IT jobs advertised in Hampshire 86.68% 86.91% 87.03%
Number of salaries quoted 5,052 4,563 5,294
Hampshire median annual salary £42,500 £42,500 £42,500
10th Percentile £26,250 £26,250 £26,250
90th Percentile £65,000 £63,750 £63,750
South East median annual salary £45,000 £45,000 £45,000

Service Desk Management
Job Vacancy Trend in Hampshire

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for Service Desk Management in Hampshire

Service Desk Management
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management in Hampshire.

Salary trend for Service Desk Management in Hampshire

Service Desk Management
Salary Histogram in Hampshire

The salary distribution of IT jobs citing Service Desk Management in Hampshire over the 6 months to 21 January 2018.

Salary histogram for Service Desk Management in Hampshire

Service Desk Management
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the Hampshire region over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Fareham - 13 £47,500 -
Winchester -7 4 £22,000 - 1
Basingstoke - 4 £47,500 -
Service Desk Management
South East

For the 6 months to 21 January 2018, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hampshire region with a requirement for Service Desk Management.

1 21 (100.00%) ITIL
2 18 (85.71%) Windows
2 18 (85.71%) Microsoft
3 15 (71.43%) Service Delivery
3 15 (71.43%) Microsoft Office
3 15 (71.43%) Mentoring
4 14 (66.67%) Incident Management
5 11 (52.38%) Windows 7
5 11 (52.38%) Retail
5 11 (52.38%) Windows 10
6 7 (33.33%) Office 365
6 7 (33.33%) SLA
6 7 (33.33%) MS Exchange
7 4 (19.05%) Document Management
7 4 (19.05%) Exchange Server 2003
7 4 (19.05%) Windows Server 2008
7 4 (19.05%) Microsoft Excel
7 4 (19.05%) Microsoft Certification
7 4 (19.05%) Windows Server 2003
7 4 (19.05%) Microsoft PowerPoint
8 3 (14.29%) Windows Server
8 3 (14.29%) Active Directory
8 3 (14.29%) Citrix
8 3 (14.29%) ERP
8 3 (14.29%) Microsoft Azure
8 3 (14.29%) Root Cause Analysis
9 2 (9.52%) ITIL V3
9 2 (9.52%) B2B
9 2 (9.52%) Service Management
9 2 (9.52%) Customer-Centricity

Service Desk Management
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (33.33%) MS Exchange
2 4 (19.05%) Exchange Server 2003
Applications
1 15 (71.43%) Microsoft Office
2 4 (19.05%) Microsoft Excel
2 4 (19.05%) Microsoft PowerPoint
Cloud Services
1 7 (33.33%) Office 365
2 3 (14.29%) Microsoft Azure
General
1 11 (52.38%) Retail
Job Titles
1 14 (66.67%) Service Desk Manager
1 14 (66.67%) Service Manager
2 7 (33.33%) IT Support
3 5 (23.81%) Contracts Manager
4 4 (19.05%) Analyst
4 4 (19.05%) IT Analyst
4 4 (19.05%) IT Manager
4 4 (19.05%) IT Support Analyst
4 4 (19.05%) Support Analyst
5 3 (14.29%) IT Support Manager
5 3 (14.29%) IT Technical Manager
5 3 (14.29%) Support Manager
5 3 (14.29%) Technical Manager
5 3 (14.29%) Technical Support
5 3 (14.29%) Technical Support Manager
6 1 (4.76%) IT Services Manager
Operating Systems
1 18 (85.71%) Windows
2 11 (52.38%) Windows 10
2 11 (52.38%) Windows 7
3 4 (19.05%) Windows Server 2003
3 4 (19.05%) Windows Server 2008
4 3 (14.29%) Windows Server
Processes & Methodologies
1 21 (100.00%) ITIL
2 15 (71.43%) Mentoring
2 15 (71.43%) Service Delivery
3 14 (66.67%) Incident Management
4 4 (19.05%) Document Management
5 3 (14.29%) ERP
5 3 (14.29%) Root Cause Analysis
6 2 (9.52%) B2B
6 2 (9.52%) Customer-Centricity
6 2 (9.52%) ITIL V3
6 2 (9.52%) Service Management
7 1 (4.76%) Risk Management
7 1 (4.76%) Stakeholder Management
Qualifications
1 4 (19.05%) Microsoft Certification
Quality Assurance & Compliance
1 7 (33.33%) SLA
System Software
1 3 (14.29%) Active Directory
Vendors
1 18 (85.71%) Microsoft
2 3 (14.29%) Citrix