Period
to 11 December 2018

The following table provides summary statistics for contract job vacancies advertised in Hampshire with a requirement for Service Desk Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Desk Management over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Desk Management
South East > Hampshire
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 177 159 172
Rank change year-on-year -18 +13 +11
Contract jobs citing Service Desk Management 5 3 2
As % of all contract IT jobs advertised in Hampshire 0.13% 0.085% 0.053%
As % of the Processes & Methodologies category 0.15% 0.10% 0.064%
Number of daily rates quoted 1 1 2
Hampshire median daily rate £438 £89 £525
Median daily rate % change year-on-year +394.35% -83.14% +47.37%
10th Percentile £419 £83 £513
90th Percentile £456 £94 £538
South East median daily rate £500 £89 £475
% change year-on-year +464.97% -81.37% +46.15%
Number of hourly rates quoted 3 0 0
Hampshire median hourly rate £23.00 - -
South East median hourly rate £23.00 - -

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Hampshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hampshire
Contract vacancies with a requirement for process or methodology skills 3,282 2,926 3,136
As % of all contract IT jobs advertised in Hampshire 85.18% 82.56% 82.33%
Number of daily rates quoted 2,077 1,737 2,007
Hampshire median daily rate £425 £400 £400
Median daily rate % change year-on-year +6.25% - +5.26%
10th Percentile £300 £240 £250
90th Percentile £575 £538 £556
South East median daily rate £438 £425 £400
% change year-on-year +2.94% +6.25% +1.27%
Number of hourly rates quoted 155 113 166
Hampshire median hourly rate £35.00 £40.00 £34.37
Median hourly rate % change year-on-year -12.50% +16.38% +21.66%
10th Percentile £11.85 £12.24 £11.97
90th Percentile £57.43 £48.75 £57.13
South East median hourly rate £25.12 £22.75 £24.23
% change year-on-year +10.42% -6.09% -3.10%

Service Desk Management
Job Vacancy Trend in Hampshire

Job postings citing Service Desk Management as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for Service Desk Management in Hampshire

Service Desk Management
Contractor Daily Rate Trend in Hampshire

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Desk Management in Hampshire.

Contractor daily rate trend for Service Desk Management in Hampshire

Service Desk Management
Contractor Hourly Rate Trend in Hampshire

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Desk Management in Hampshire.

Contractor hourly rate trend for Service Desk Management in Hampshire

Service Desk Management
Contract Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the Hampshire region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Havant - 4 - -
Fareham -11 1 £438 +394.35%
Service Desk Management
South East

For the 6 months to 11 December 2018, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Hampshire region with a requirement for Service Desk Management.

1 5 (100.00%) ITIL
2 4 (80.00%) Tivoli
2 4 (80.00%) Remedy
2 4 (80.00%) Service Management
2 4 (80.00%) Asset Management
2 4 (80.00%) ITIL V3
3 3 (60.00%) Windows
3 3 (60.00%) AIX
3 3 (60.00%) Oracle
3 3 (60.00%) LAN
3 3 (60.00%) WAN
3 3 (60.00%) Windows Server
4 2 (40.00%) Java
4 2 (40.00%) Linux
4 2 (40.00%) Oracle Reports
4 2 (40.00%) Security Cleared
4 2 (40.00%) Firewall
5 1 (20.00%) Incident Management
5 1 (20.00%) Problem Management
5 1 (20.00%) Stakeholder Engagement
5 1 (20.00%) Oracle Database
5 1 (20.00%) Service Delivery
5 1 (20.00%) IT Strategy

Service Desk Management
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 3 (60.00%) LAN
1 3 (60.00%) WAN
2 2 (40.00%) Firewall
Database & Business Intelligence
1 2 (40.00%) Oracle Reports
2 1 (20.00%) Oracle Database
Job Titles
1 2 (40.00%) 2nd Line Engineer
1 2 (40.00%) 2nd Line Support
1 2 (40.00%) Analyst
1 2 (40.00%) Service Analyst
1 2 (40.00%) Service Desk Analyst
2 1 (20.00%) 2nd Line Service Desk Analyst
2 1 (20.00%) 2nd Line Support Analyst
2 1 (20.00%) 2nd Line Support Engineer
2 1 (20.00%) 2nd Line Technical Support
2 1 (20.00%) 2nd Line Technical Support Analyst
2 1 (20.00%) Operations Engineer
2 1 (20.00%) Service Desk Engineer
2 1 (20.00%) Service Desk Manager
2 1 (20.00%) Service Desk Support Analyst
2 1 (20.00%) Service Manager
2 1 (20.00%) Support Engineer
2 1 (20.00%) Technical Analyst
2 1 (20.00%) Technical Services Analyst
2 1 (20.00%) Technical Support
2 1 (20.00%) Technical Support Analyst
Operating Systems
1 3 (60.00%) AIX
1 3 (60.00%) Windows
1 3 (60.00%) Windows Server
2 2 (40.00%) Linux
Processes & Methodologies
1 5 (100.00%) ITIL
2 4 (80.00%) Asset Management
2 4 (80.00%) ITIL V3
2 4 (80.00%) Service Management
3 1 (20.00%) Incident Management
3 1 (20.00%) IT Strategy
3 1 (20.00%) Problem Management
3 1 (20.00%) Service Delivery
3 1 (20.00%) Stakeholder Engagement
Programming Languages
1 2 (40.00%) Java
Qualifications
1 2 (40.00%) Security Cleared
Systems Management
1 4 (80.00%) Tivoli
Vendors
1 4 (80.00%) Remedy
2 3 (60.00%) Oracle